Customer Reviews for U-Haul Moving & Storage of Center Township at Beaver Valley Mall

Évaluation :

5

Doug made the rental and return process quick and easy. Trailer was the perfect size and worked great. Location was very convenient.

Évaluation :

5

Nick is very professional and helpful

Évaluation :

5

The process was very smooth and convenient. Nick helped me with all of my needs. Greatly appreciate it!

Évaluation :

5

Only need some deodorizer. The truck did smell like cigarettes. The staff in Monaca PA are great!

Évaluation :

5

Super nice and helpful staff, especially Cheryl and Amber.

Évaluation :

2

When I reserved the truck I asked about an appliance dolly. I was told it would be available so I reserved that as well. I needed this to complete my move and would have used a different location if an appliance dolly was not available. When I arrived to pick up the truck, I was told they had no appliance dollys. What is the point of a reservation? This screwed up all my plans for moving that day.

Évaluation :

3

I only gave an average review because there is a severe lack of carts at this storage location. Every time we have been there in the last couple of months we have had to wait for people to finish with their carts so that we could use them. On Friday and Saturday there were 4 of us that needed carts to empty out our 3 storage lockers and trying to get 4 carts was a nightmare. The most efficient way to unload the lockers on the 2nd floor is to use 4 carts because that's how many will fit on the freight elevator. As large as this facility is there should be many more flat carts. There are actually too many mattress carts and not nearly enough flat carts. Some U-boat type carts like they use in grocery stores would actually be very helpful since most people are moving boxes and bins.

Évaluation :

2

Make sure all the lights are working on the truck so you can clean if it gets too dark, you can sweep off the back of the truck, but it don’t help if the truck is already dirty before you purchases it…

Évaluation :

5

My only complaint is this location was out of furniture dollies for rent. They did have them for purchase though, and actually the purchase price was quite reasonable.

Évaluation :

4

Keep up the great work. Kris was incredibly helpful. Got me on my way without delay.

Évaluation :

5

Customer service by Kris T. was excellent. I especially appreciated that at 7 am on a Saturday.

Évaluation :

5

I had the privilege of working with the handsome manager Nick, he is a stellar manager and very knowledgeable. Hooked up my trailer for me so these old frail bones didn't have to bend over. A+ service.

Évaluation :

5

Everything went quick and easy! Keep,doing what you're doing

Évaluation :

5

Excellent service

Évaluation :

5

Helpful staff

Évaluation :

5

Thanks for everything

Évaluation :

4

Be careful when you cancel. I was 8 days into the month and cleared out my storage and checked out thinking it would be prorated like any other storage unit I have rented from.

Évaluation :

2

At drop-off there was trash cans full. Inside I was barely greeted by a young man who barely talked to me. My milage was incorrect at pickup so the woman hand wrote on my receipt the correction and signed it. At drop-off they never gave me a receipt, didn't refund the difference. They basically took the key and said alright. The engine light was on and there was no windshield washer fluid in the truck. I cleaned out the truck and swept the back. I did my part. At drop-off, the young man never got out of his seat.

Évaluation :

5

Nothing. The whole process was quick and easy. The rep was pleasant and explained everything perfectly

Évaluation :

5

Friendly and fast.

Évaluation :

4

The people were very nice when I went and got the U-Haul told me one thing and I bring it back today two hours early the women at pick up told me if I got it back before the 5pm that I estimated that I would get more money back I laid with cash while driving the vehicle the breaks were messed up and steering wheel seamed like it needed an alignment maybe because it would lean towards the left and steering wheel extremely loose which made turns hard and scary. When I dropped it off today I went inside very polite the young guy ask me what I needed I told him I was returning a truck he asked if I had an email I wanted my receipt to go to I said yes he said ok that's all I said no sir it's not I would like my deposit back please he got upset said well your just gonna have to wait he then told his co worker that they needed to go check the U-Haul and his co worker said I would never complain about being asked to do my job. So I said nothing sat in the chair while they both went out there they didn't realize that my brother and my three teenagers were in my car behind the U-Haul waiting for me because that's where I parked at they watch both men only come out look in back if it was cleaned I said I thought so because it didn't take them long he came back in rude because I left the U-Haul paper they gave me at pick up I apologized that I didn't see. He said ok well you owe us money I said for what I brought it back two hours early put more than the 1/4 tank of gas that I was only supposed to fill back up cleaned it did everything I was supposed to he said no we won't give you Money back for bringing it back early I said well the women yesterday told me to estimate a longer time just in case to cover me and if I bring it back before then that the cost would be adjusted he said absolutely not you'll still be charged for the whole day I then said well you guys need to train your employees better so that the right information is being told to the customers. He then said u owe us money I said wait what why he smacked his lips said well the 20 miles you estimated you went way over I said no sir I did not I literally went from U-Haul place In Monaca to my house in Monaca and to the other house in Aliquippa the gas station right beside the U-Haul place and to U-Haul which is in same parking lot pretty much he swore I was lying made me pay out my pocket for the extra gas and got nothing back in return I told him I will never come back to any U-Haul business again I'll deal with budget rentals I have gotten a U-Haul over 5 times in the past two years and never had an issue like this before im just not sure what he was gaining from treating me like that rude after a long two days of moving and and exhausted just wanting to get back home and feed my kids but I didn't get my deposit back so I had to go borrow money just to feed my children because everything I had was put on moving and U-Haul if I knew that is what was gonna happen I would have never gotten anything from U-Haul from the beginning I hope that's not how he treats all the customers that come here

Évaluation :

1

I have not had a storage unit with this place since June of last year they never closed out my account an continued to charge me for a unit that had been vacated since last June of 2024.

Évaluation :

5

All was good. Employees were very knowledgeable and accommodating.

Évaluation :

5

Outstanding staff.

Évaluation :

5

Nothing!!! For a one man operation, wait time was very short.

Évaluation :

1

I rented a car trailer. I asked several times if this trailer would work for a 1971 MGB. and was assured it would. When we went to load the car we found that the wheel spread was too narrow and the tires would not fit on the ramps because they were spread too far. I had to make other arrangements to transport the car. When I came back to return the trailer I asked the salesman about it and he was very dismissive about the whole situation. He wasn't even interested enough to look into it. He said these things happen some times. Was probably the worst customer service I have experienced. He could have still denied me a refund but at least taken my complaint seriously. I would not recommend the use of uhaul monaca in the future.

Évaluation :

3

None of the blankets were folded in the trailer. As forth the drop off location, couldn't be found according to the clerk. Other than that a decent experience.

Évaluation :

5

Drop off awesome! People were great!

Évaluation :

3

Please do not give your customers a truck that has a bad battery or they will have to call someone to come jump them because I was not waiting for more than likely an hour or more for U-Haul roadside assistance just to come and jump the vehicle. I wish to be compensated for this inconvenience because if I did not have anyone I would have been stranded in 15 degree weather with no heat. And it made for a major inconvenience for my family. Merci

Évaluation :

5

Very professional staff. Responsive and kind. No improvement necessary.

Évaluation :

4

Quit cheating customers on mileage charges

Évaluation :

5

Love this place. If you ever start storing vehicles long term in this building I would love to use those services.

Évaluation :

4

Very good service, kind and pleasant 👍

Évaluation :

5

Nothing, it was fast and met my needs

Évaluation :

5

Very smooth process. Friendly customer service and clean facility. Would highly recommend.

Évaluation :

1

Guy working the desk in the evening was worthless and rude. The girl he had hook up my trailer was a hard worker and helped.

Évaluation :

5

We love Uhaul at Beaver Valley Mall. My son and I have used their services for 2 big moves in 2024, and have never been disappointed. The staff is wonderful, and the trucks we rented were perfect for our needs. We also rent storage from the Beaver Valley location, the facility is well maintained, climate controlled, and secure. We never have to worry about our stored belongings. Thanks Beaver Valley Mall Uhaul!

Évaluation :

2

The child that I returned the rental truck to barley acknowledged me when I was there. I also closed my rental unit at the same.time since inrented the truck to get mybstuff out of storage at that location. I closed my unit on the 7th and was charged for another month on the 8th. Nobody answers the phone at the store. I even called the managers office directly for 2 days but he never answered the phone. Overall terrible experience at this location.

Évaluation :

5

Ryan was knowledgeable, friendly, and took his time showing me how everything worked to get into my unit. Thank you Ryan!

Évaluation :

1

Door seals broken and missing, doors did not shut unless you slammed it. The wind coming in from the doors was not only freezing cold but made it very difficult to even hear in the truck!!! The gas gauge monitor was completely broken. I was mislead on where the gas was suppose to be when I came back. I was told it was just below 3/4 of a tank. When I came back he said oh no, the tank was almost full. Then charged more another $24 for gas. There was no way another $24 could of fit in that tank. I told them when I came back and there was nothing but excuses!!! That was the worst u-haul I ever rented from. NEVER AGAIN AND WILL POST EVERYWHERE.

Évaluation :

2

When I returned the truck, ask for a person to come look at the truck was told no need to do that . When walking out the manager passed me never said let's take a look at the truck later on my credit card was charged $371 for a two day rental at 20 miles when I picked up the truck the truck only had a quarter tank of gas and was told was I mad cause I had to work to put gas in the truck .

Évaluation :

1

I was locked out of a truck I had keys for. Had to wait to get it unlocked wasted to much time took time away from my moving inconvenience and I had to pay for it with wasted time very unhappy and unsatisfied.

Évaluation :

1

Had my vehicle in to this branch to have a trailer hitch and wiring put on. After going through a very unprofessional scheduling and installation. When I pick my vehicle up different parts of my electrical components were not working. The branch manager and mechanic pretty much said I was a liar and refused to take responsibility. I have called corporate and upper management and still little has been done. At the moment my vehicle sits at a third-party mechanic and he is fixing the issues they caused .Thank goodness for Rep west insurance, they have been the only ones that have taken action. Nick the manger & Chris the Mechanic are obviously under qualified and I will never be doing business with the Monaca, PA Branch.

Évaluation :

5

Amazing place with helpful and friendly personnel

Évaluation :

5

The Beaver Valley Mall location is the BEST U-Haul location I have ever rented from and I have rented trucks several times. The staff was super helpful and friendly and the level of service we received was excellent. I would highly recommend them to anyone!

Évaluation :

5

Every time I've needed to rent equipment such as trucks or vans, it's been an easy, fast experience. The convinence cant be beat!

Évaluation :

5

Yes thank you very much

Évaluation :

5

Faster check ins

Évaluation :

5

A very smooth process

Évaluation :

1

Didn't see a real person at drop off because we dropped off early after hours. Drop off was still very confusing. We didn't have the app and we couldn't sign in, we were told the app was optional at pick up. Truck needs fixed. Stalled on us in the rain on the highway. Very dangerous. We got it started and made it home we will never trust one of your trucks again. No cruise control. Very bad ride. No unlimited mileage for for the price we made. We put extra gas in the truck. U haul sucks.

Évaluation :

5

Good experience, really like the Cargo Van

Évaluation :

5

The truck drove like it had no shocks at all. Need to maintain your vehicles better

Évaluation :

5

Everyone was nice and helpful. Only issue is being able to reserve a unit. Then finding out you have to pick from what they have available. Kinda was confusing and we ended up having to pay more monthly.

Évaluation :

5

Good customer service

Évaluation :

5

Fast and easy to do business with. This location is always my first choice for Uhaul rentals because they have everything I need, and there are never any goofy delay or surprises. I'm quite grateful the website works flawlessly in Firefox Mobile. I'm not interested in apps and more apps.

Évaluation :

1

Very unfriendly and didn't communicate well at all. Was very unsatisfactory..

Évaluation :

5

Both Nick and Cheryl were very helpful, pleasant and professional during the pick up and return. Email of rental and return documents makes everything quick and easy to keep track of.

Évaluation :

1

Charging me for a scratch that was on there and there’s scratches all over the rental but I got blamed that so wrong!!!!!

Évaluation :

2

They gave the wrong keys three times. They also said the truck had a quarter of a tank and had half of a quarter.

Évaluation :

5

Outstanding. Quick service. Very officiate. I loved the turn in process.Pictures tell the story. The app is very user friendly. The app process was thoroughly thought koodos to the programmers.

Évaluation :

1

Usually don't leave reviews but the employee's who were working on the day of my reservation deserve some feedback. They were unfriendly and not customer service oriented. They didn't ask if I needed help as I was standing waiting to pick up the truck. There were no other customers and they just stood at the desk and ignored me. They have no personality and come across as rude and treat you like your an inconvenience.

Évaluation :

1

The GM Nick was extremely rude and unprofessional. Instead of asking my niece or I if we needed help or had a reservation or anything. He sat at the computer with rbf. Not sure if he was having a bad day or what the case was, but he needs to work on his customer service skills or find another job. As long as he's there in a managerial position I can not rightfully recommend this particular location to a friend or family of mine.

Évaluation :

3

Employees are less than welcoming and the trucks are old, hard to drive. The headlights are dim and dash lights needed finessed to turn on.

Évaluation :

1

The truck I was given to drive 500 miles was in terrible condition, and would not have been able to make this long distance trip. I asked for a representative to pick the truck up from my house and drop off a properly working truck and they said my only option was to call road side assistance or being the truck back myself. I lost 3 hours of moving time just driving back and forth trying to get the truck situated, it would have been longer if I utilized road side assistance.

Évaluation :

3

Truck did not have furniture pads, brakes were very soft, and the interior of the truck was not cleaned after last rental.

Évaluation :

5

Could have a waiting area

Évaluation :

5

This was a very painful moving experience unfortunately..I've never had any issues with U-Haul before. On Sunday, September 29, 2024, Nichole Parks (Reservation Manager) had called me to let me know that my confirmed pickup reservation in Chippewa was no longer available. I was relocated to Beaver Falls, extra 10 minutes away from me, not a huge deal. I had missed her call & called her back not even 2 minutes later. She had an attitude immediately, didn't "know who I am & what my business calling was about" as if she hasn't just left me a voicemail. She was quick with her responses, didn't seem like she wanted to answer any of my questions and was overall ignorant. Fast forward, I go to pick up my U-Haul & the app was saying the reservation wasn't valid (granted I was a little late which is my fault), I called the number & spoke to some nice representative & she explained the situation & reset the reservation so I could pick up the trailer. Still didn't work. Gave another call back, greeted by Nichole Parks once again, and she had an even worse attitude than the first time I spoke to her. Told me the owner never put the keys in the drop box, so I now have to drive to Monaca, which is 20 minutes away from where I was already at. Told me I needed to pay a "relocation fee", I asked "why would I pay you a fee if I've been moved locations three times at this point?" Got immediately nasty about it, "That's not what I said, I said I OWE YOU". Followed up with giving us a 15 foot at a 10 foot price. And gave us 20 miles for free. I wasted 4 miles to Beaver Falls & then another 14 miles just to pick up the truck. Plus another 11 miles just to get home. In my own vehicle. So that brings me to 30 miles of wasted gas because I kept being relocated. We were clocked at 38 miles, which is accurate, but were still charged $47.20. Even though we were supposed to have the first 30 miles for free, plus the additional 20 miles that Nichole added. I kindly ask to please be compensated in some way. Not only for the waste of time & waste of gas & overall headache when it comes to moving, but having to deal with an ignorant "manager" more than once, that believes the issue is "resolved". Otherwise, no other issues! Both pickup locations were super friendly & helpful!

Évaluation :

5

The only problem is the 7 pin plug versus the 4 row installed. I wish this was explained and clearer before it was installed.

Évaluation :

5

I loved the lighted box and v10 engine made it feel strong. I was worried I would get an underpowered truck that handled terrible but it was a breeze to drive. also the staff were very polite and helpful

Évaluation :

5

The app struggled to work for mobile pick up

Évaluation :

5

This was hands-down one of the most friendly and clean U-Haul locations I've ever seen. The manager should be given a gold star for running an absolutely flawless operation.

Évaluation :

5

great quick service thank you

Évaluation :

5

T Y Very Much _ Chris, Tiffany and Abraham :)

Évaluation :

5

They should really pro rate a unit when moving out of a unit early.

Évaluation :

4

I don't like the procedure that the agent doesn't come out and check the truck with you before you actual use . I also don't during things in line especially loading your driver license on the internet . I prefer coming in and all that is added via your security system. You have modernize so there is less interaction with an actual person and it's okay if you are 25 years old but you totally disregarded the everyone isn't computer savy .All car rental agents come out and walk through the rental process.

Évaluation :

2

Have staff available when your dropping off equipment and make the app more user friendly when you have to download it to return a vehicle during regular business hours

Évaluation :

5

Tommi Lynn B was extremely helpful. She provided clear instructions and patiently answered my questions. Tommi defines customer service! Keep it up Tommi! (I will be back for my future rental needs!)

Évaluation :

5

For 3 years I didn't have to worry about my items in storage. Clean, climate controlled and secure. Staff helpful and friendly. Highly recommend and would use this facility again if the need arises.

Évaluation :

5

Awesome place thanks for you’re help

Évaluation :

1

I had several issues while I was renting my storage units. The general manager was useless and never once responded to any of the messages that I sent to him or returned any of the phone calls I made trying to get ahold of him to fix my issues. I moved my storage needs to the next closest facility in Chippewa, Pa which offered a bigger unit for a much cheaper price who doesn't force me to buy insurance thru uhaul to cover my property and allowed me to cover use my home owners insurance. The staff in Chippewa is much more friendly and very helpful in fact they will go out of their way to make sure there aren't any issues and any time there is an issue the resolution for the issue is always quick and proper.

Évaluation :

5

The facility is very clean and staff is friendly and helpful. It is convenient and easy!

Évaluation :

5

I noticed spotting's of mice droppings in my unit 1183 . & I didn't store any food or drinks in there . I had this unit for almost 2 years .

Évaluation :

5

Excellant facilities and Services

Évaluation :

2

I signed up for a 10x10 unit, but was given two 5x10 units instead. This was not clearly communicated with me before I made the purchase. It was also not clearly communicated that we had to type in our code before and after leaving our storage units, but we caught on eventually. However, the facility was very convenient in the mall, and the price was not too bad.

Évaluation :

5

The folks working at this location we're very accommodating. I really appreciate the effort and help that they gave me while transitioning into their storage facilities

Évaluation :

2

Not secure because the workers can get into the sheds. Staff is good with the exception of Nick C. He has problems he needs to solve before coming to work dealing with people. No customer should have to deal with his attitude and as far as the reviews which I just recently read because I had to leave one. He is a hot topic on the minus side but still allowed to treat customers like dirt. Must be related to someone big.

Évaluation :

5

The staff was really nice!!

Évaluation :

1

Billing issues after move out.

Évaluation :

1

Reserved an 8x10 storage unit at the Beaver Valley Mall location on 04/21/2024 to begin on 05/18/2024. When I arrived at the location at the start of my rental date, the associates did not know what I was talking about when I said I had a reservation and referred to reservations as a "glitch in the system" and that they "don't really reserve a unit". They offered me 2 5x10 units to be a total of 10x10 space, the 5x10 units were advertised in the store at $65/mo, and I received an email to start charging $125/mo after the first month with the rental truck promotion, which they also did not offer and asked when my most recent truck rental was and I let them know I currently was renting a U-haul truck. I originally reserved an 8x10 unit quoted at $95. When I moved my stuff in, I only utilized one 5x10 unit. When I went to cancel the second 5x10 unit, the manager Nick Cumpston said they were unable to cancel one unit because in the system it is reserved as one 10x10 unit. I let him know that this was not communicated to me when the two 5x10 units were offered since the original 8x10 unit I reserved was not available. I let Nick know that I was originally quoted $95/mo on the reservation I made 04/21/2024, and he said that "if it were up to me we wouldn't even do reservations because I think they are dumb". This has been an extremely poor experience. The lack of professionalism and organization does not make me feel confident in this facility to maintain my belongings. I have been a customer at U-Haul before in Philadelphia, PA and have had great experiences there. Please let me know what we can do to address these issues. Thank you, Anne Macio

Évaluation :

4

Received help needed

Évaluation :

5

Center twp crew was great

Évaluation :

5

I wanted to take a moment to express my sincere appreciation for the outstanding customer service provided by Nick Cumpston at your U-Haul center, as well as the remarkable cleanliness of your storage units. During my recent visit to your facility, Nick went above and beyond to ensure that my experience was nothing short of exceptional. His professionalism, attention to detail, and genuine willingness to assist truly stood out and made a significant difference. His dedication to providing top-notch service reflects greatly on your team and the values upheld by your store. He was able to quickly resolve an issue while I was signing up for a storage unit and made sure I was taken care of. He provided me his mobile number earlier in the day when I was checking out a cargo van and answered my text message even after leaving the office for the day. He provided to me customer service that was not just the best but legendary. Furthermore, I was thoroughly impressed by the cleanliness and maintenance of your storage units. It's evident that your team takes great pride in upholding high standards of cleanliness and ensuring that customers like myself have access to well-maintained facilities. Please extend my gratitude to Nick and the entire team for their outstanding efforts. It's experiences like these that reaffirm my confidence and why over the years I have chosen U-Haul for not just local moves but national ones too. I work for Delta Airlines and have been relocated several times over the years and have always been treated well by your various locations. Thank you once again for your commitment to excellence. I look forward to continuing to utilize your services and am excited to store my personal effects in my new storage unit. I will not hesitate to recommend your center to others.

Évaluation :

5

Nick is wonderful ! He's an excellent manager !

Évaluation :

5

Could use a few more carts

Évaluation :

5

The general manager was awesome. I'm so grateful he was the one there that day. Thank you, you don't understand how much easier you made it for us

Évaluation :

5

Sales Associate Nick was very helpful!

Évaluation :

5

The representative that was able to help me & explained everything to me to my satisfaction.

Évaluation :

5

Nick was great and extremely helpful.

Évaluation :

1

I reserved a ground floor unit specifically and for serious reasons and had the paperwork showing the confirming details. Young man behind the desk at the site said too bad, we don't have a ground floor unit. Here is what we have take it or leave it. Appalling customer service and fraudulent reservation system.

Évaluation :

5

Nick Cumpston does an EXCELLENT job in managing the facility and the other employees. He's professional, friendly, helpful, accommodating and assist in whatever way he's able.

Évaluation :

5

Facility was always clean, and staff was very friendly.

Évaluation :

5

A great facility. Really like that carts are available and the enclosed unloading and loading area. The size of the freight elevator is fantastic.

Évaluation :

3

The day I cleaned out the unit the manager Nick said he would go look at it and then close the account for me. Well, I get a text message and a letter mailed to me after Nick and I spoke face to face about closing it, stating that I was late on my payment. So, I called not sure who I spoke to and explained the situation and he kindly closed the account for me. As for Nick, please follow through on your end next time so this does not happen to anyone else. Thanks

Évaluation :

5

The staff was very helpful. The place is very clean. I really liked the drive in garage, so you can load and unload your vehicle inside. Very nice. Will use them again in a heartbeat.

Évaluation :

2

I reserved a 10x10x10 storage unit. When I arrived to move in I was told I would be getting 2 units smaller units. I wasn't made aware of this when booking and this wasn't what I paid for. It made it munch more difficult to move everything into 2 small units rather than the large one I reserved, I also had to purchase 2 locks as opposed to 1. When moving out of my unit last week, we notified the office that I was done with the unit and they said they would close it out. I then got a call a few days later saying they noticed my units were empty and asked if I moved out.

Évaluation :

5

Very satisfied with this storage facility

Évaluation :

5

This facility has very caring and accommodating workers who go the extra mile delivering excellent customer service.Nick Cumpston does a great job in his management position.

Évaluation :

5

Nick has always been a great individual. Anytime I come to uhaul for a rental or a unit, he's always there and ready to assist.

Évaluation :

5

Entrance door to storage units broke. Manual open close not easy

Évaluation :

3

It was not clearly explained to me i was receiving two 5x7 units instead of the 10x10 unit I requested. I was mortified to find out my movers crammed everything into two 5x7 rooms. I probably have a lot of broken items now and cant get to any of it! Staff was friendly and helpful but could have done better

Évaluation :

5

Thanks for the service. I will continue to use your services as needed and may be back in the near future for a smaller unit to rent….have to see what furniture doesn't fit in the new house first. Merci!

Évaluation :

4

Just a little upset about the roof that was repaired falling into my storage unit. Pieces. Also, the insurance on the unit is not worth the hassle I experienced when a few of my items were damaged due to mold. It's so much of a process and inconvenient. The fees are also high at Uhaul. Our unit was always paid up but I seemed to pay a late fee after 2 days of being late and then before 30 days a lien fee was applied. I'll def try another storage company before I come back to uhaul. Nick in the office is great! Thanks for all the help Nick!

Évaluation :

5

We loved pulling inside to unload the truck. Throughout the month of storage, we were able to remove items at our leisure, into our vehicles, out of the weather. We are grateful to have had the units for free for a month with the truck rental. We will use this as incentive when suggesting to others.

Évaluation :

4

The only complaint I have is being overcharged for my truck rental and it has not been corrected as of an hour ago.

Évaluation :

5

Very helpful and friendly staff

Évaluation :

2

I would have preferred not to have had to return to UHAUL just to get a move in receipt and again for the move out receipt, and was also charged an extra day for a rental truck that was clearly turned in on the day and time specified which I had to return to UHAUL again to clear up the mistake.

Évaluation :

5

I was very impressed with this facility.

Évaluation :

4

The Only Problem I Kept Having Was The " Locks" That UHaul Wanted People To Buy Kept Jamming I Had Two Of Uhaul's Locks & They Both Jammed & Would Not Open My Storage, Other Than That Everything Else Was Great!👍😊

Évaluation :

1

Moisture in my unit Poor customer service Overcharged for days after unit closed Unit closed a month after move out

Évaluation :

1

I’m very unhappy. If someone would like to call me at 724-856-2467 I would be happy to explain

Évaluation :

5

Reliable, staff are friendly

Évaluation :

5

Excellent customer service, friendly, patient, helpful staff.

Évaluation :

1

Need 24/7 access

Évaluation :

3

No instructions on how to disarm unit and had to search for an employee. Floors need to be refilled and the tiles going up to the elevator were never graded. The bump caused one of my boxes to fall and the contents broke. The unit itself was clean and dry though.

Évaluation :

5

Everyone was so helpful and went out of their way to address my needs. The facility was clean and well lit. It was good to know that my items were safe and clean as when I put them in storage. Thank you and I always tell everyone that your place is the best and safest to use.

Évaluation :

2

I paid almost $80 a month to have an indoor storage unit. To access this you would need to drive inside EVERY SINGLE TIME I came the garage doors were broke which causes me to park in a parking lot and walk an absorbent amount carrying objects with two young kids. Absolutely ridiculous to run a business like this.

Évaluation :

5

Staff was helpful beyond expectations. Could not be happier with the entire rental experience

Évaluation :

5

The office manager, Nick, was a pretty awesome guy, very knowlegeable, professional and just a heck of a nice guy.

Évaluation :

5

Nick was great! He took great care of us. Thank you for having him in place!

Évaluation :

2

I paid extra to have a unit on the 1st floor for easy access in and out for the move. I get to my unit and there is a giant I-beam that runs directly up the center if it, which made arranging my person items much harder and not everything was able to fit. Very disappointed.

Évaluation :

4

old unit had newly discovered MOLD issues on contents. water marks on ceiling. insurance claim will be filed

Évaluation :

4

It wasn't clear on what to do to access the unit and we set off the alarm. Otherwise was great.

Évaluation :

5

Safe, convenient,and cost affordable

Évaluation :

5

I've rented moving trucks and storage facilities to move out 2 college students at the same time. Easiest move out solution in the world! Never a problem with reservations. Personnel amical

Évaluation :

5

Very good service, and the Manager was Awesome. Nick Cumpston.. Thank you guys.

Évaluation :

1

The whole experience was a complete disaster. My storage unit had a lock on it so I couldn't move my stuff. The restrooms were covered in feces. Had an issue with the truck. And when I called your customer service dept all I received was hostility and rude comments. Will never spend another nickel with uhaul as long as I live. Promise

Évaluation :

2

Felt watched by others when moving stuff into my unit. Random people just walking around the 2nd floor around where my unit was.

Évaluation :

3

I had to wait a long time for someone to help me and then had to find my locker and I asked them where to go and they said find it and then come and see us at the front desk found the locker went to front desk Had to wait atleast 10 mins for them to come back then they told me to just pull the thing off and lock was in the locker

Évaluation :

5

The unit size is just what I needed. The staff member who finalized my move in was very helpful and kind.

Évaluation :

3

Requested two dolly's in my truck. They were not in there.

Évaluation :

5

We were very happy with U-Haul for storing our home belongings while waiting on home build as we moved from Illinois to PA. Staff were wonderful. Always able to assist and answer any questions.

Évaluation :

3

Was told when I cleaned it out I was all clear and then got a $500 bill afterwards in which I can’t rent a truck until that’s paid

Évaluation :

4

I would have given a excellent rating but the automatic system is still trying to charge my card even though I moved out of the 7 days before the due date, and turned over the unit to the store the same day. I have 5 emails since requesting payment, I sent an email to the store but no response of results.

Évaluation :

3

The trash pile in the back near my old unit is gross. There is always dirty clothes and broken furniture. One time a cat tree covered in pee was there for more than a week. If it wasn't for this area the facility would be great. You just need a trash bin outside otherwise people throw gross item there and I'm afraid it will attract bugs to nearby units.

Évaluation :

5

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Évaluation :

3

Getting the initial lock off the storage unit was a longer process than I anticipated. I arrived at unit and tried to call in to our direct location so that I could have a rep meet me at unit to take the initial lock off. On the phone the automation said all reps were busy. When I walked into the store - there were no customers and rep was at the desk. They were helpful- but it was the process of initially getting into the storage unit was not smooth.

Évaluation :

5

Very clean !!

Évaluation :

5

Super friendly and super helpful

Évaluation :

3

I was never able to pay my bill online therefore more than half the months I used it I guy late fees.

Évaluation :

5

I love the place!

Évaluation :

5

Excellent service!

Évaluation :

1

Upon emptying the storage unit I noticed that my furniture that had been custom ordered has mold on it and throughout it. I was told by staff to contact RepWest insurance to file a claim. Now Repwest is requesting me to have someone come to my home to inspect / estimate damages. This I'm sure will be a major inconvenience, and on top of that I'm told the original value of the furniture will be depreciated. Beyond frustrated since I paid for ("climate controlled storage"). Completely dissatisfied customer. Please call my cell if you would like to discuss further. Thank You Lucas Shuster 724-462-4895

Évaluation :

5

Nick the manager is great. He was super helpful on multiple occasions. I would recommend dealing with Nick!

Évaluation :

5

The General Manager, Nick, was SUPER kind and helpful! He was able to get us units side by side right away and help us change our drop off location!

Évaluation :

5

Facility in great shape. Nick very helpful with any issues. Would use again if needed

Évaluation :

4

There was no lock in my move in ready storage unit. I used my own lock because I work before and after uhaul is open. Tried to call after hours manager with no answer

Évaluation :

5

Business is well conducted

Évaluation :

3

I had a lot of mold accumulate on my items in storage. I also asked for my unit to be shut down and I was charged another month for an empty space. Otherwise it was good.

Évaluation :

5

The rep at the counter was super friendly and helped me close out my account for the storage unit being that my son is back in college now. The facility is clean and there is always a cart available to move things in/out. The price was reasonable and it's close to the University. I would definitely come back next year.

Évaluation :

5

Great facility, kind and courteous staff.

Évaluation :

5

Tressa helped me out. She was excellent. Some of the aisles are a bit narrow.

Évaluation :

2

As a Veteran I have standards. If it wasn't for needing a unit to store our things until we moved out of state I would have never used this location. The reviews give a very accurate experience. Any time we came to our unit the bathroom was always dirty and had no toilet paper. The floors were never swept. We came in a day before the unit was due for payment to move everything to my mother in law's because coming here every time and not seeing the place clean was troubling. We notified the staff that we would be out that night (the 9th) so they could start the move out process. The following morning I get an email that has a price for the next month. When I call to verify that we had been checked out of the unit Chris Disney had a massive attitude. Told me to just ignore the part where it said covered until 9/9/22. He then hung up on me. I have never met a more unprofessional staff at a uhaul location. 95 % of the time we went in to the office area no one would say hello, look up from their phones or attempt to make eye contact with us. If ever asked I would tell anyone to avoid this location at all costs.

Évaluation :

5

Great customer service, clean area

Évaluation :

4

I believe customers should be able to have pro-rated options if storage isn't needed for an entire month in certain circumstances

Évaluation :

4

It was a bit damp from the a/c so my boxes were soft, other than that it was good.

Évaluation :

1

Pretty much everybody did a terrible job and even though I was polite about it and I smooth it over afterwards they really were unprofessional and they overcharged me and then they did understand their own procedures and policies the one associate didn’t put the notes in the computer for my grace period on my unit that was a free rental for a month and he created a whole fiasco and I ended up having to go back and waste time again to get everything sorted out I hope now I have a zero balance if not I will figure it out but none of it is my fault and I would appreciate a credit

Évaluation :

2

Assistant manager has a nasty attitude she needs to learn to talk to people when they’re asking a question

Évaluation :

5

Very helpful and polite. Thank you for your hospitality.

Évaluation :

5

Very satisfied with the customer service I received.

Évaluation :

4

Only big issue I had was the website. It stated that your 5x10x8 can hold a 1 to 2 bedroom house up to 1200sqft. So when I reserved it and went yesterday to pay. We looked in and it was as big as a closet. The demo there on site there stated a studio or 1bdroom up to 1200sqft. Which is not even possible for how small it is. Uhaul should probably reevaluate the sizes so customers are not upset when they see it is much smaller than stated. Thank goodness for the staff member who help me and my husband fix this issue.

Évaluation :

5

Great people to deal with Thank You so much

Évaluation :

5

Other than moving my stuff out of it and checking out at the front desk, they kept calling me asking me if it was me who moved out. Then charge me a late fee after moving out early.

Évaluation :

5

Loved the storage facility Convenient, safe

Évaluation :

5

Chris was amazing and very knowledgeable. He answered all our questions and took us and showed us everything that we needed to know to in order to store my things there.

Évaluation :

5

Very clean facility and great workers very helpful!

Évaluation :

5

I was charged for furniture pads and also dolly and we didn't want the pads, and the dolly wasn't available. I was told to call customer service for a refund. But it's an hour wait…. We had to buy a dolly for 70 bucks at uhaul. Can we get a refund- we didn't get pads or dolly 17

Évaluation :

5

Nobtengo quedaste wl personal es amable

Évaluation :

5

From the time I called to the person I spoke to regarding a truck to the storage locker I used everyone was very helpful polite plight with excellent service

Évaluation :

5

The gentleman who rented the truck to me 3/23 and who closed out my storage rental was exceptional and should be recognized. He was pleasant, knowledgeable and a pleasure to work with. Please tell him thank you again. Probably should give him a raise!

Évaluation :

5

The only problem was with me is I am disabled and it's really far to walk back and forth since the place is so big.

Évaluation :

5

Look into getting a baby changing table in the bathroom.

Évaluation :

5

Incredible team at this location! Skyler was always friendly and helpful. I'm sad to go, but I moved too far away.

Évaluation :

5

The truck did heat worked for half of the trip, but other than that the experience is good.

Évaluation :

5

Awesome place, General Manager is on his game.

Évaluation :

5

The whole transaction went very smooth. Staff was excellent and very helpful. The facility was extremely clean. I'm very satisfied with the decision I made by choosing this location.

Évaluation :

2

We rented 2 storage units. We were not charged rent until the end of the month for the first unit, but had to pay in advance for the second unit. When we started the second unit, the GM (Nick Cumpston) told us that he would take off the lock the same day because we were coming later to bring our possessions. The lock was not removed that day or for almost 2 weeks. We paid extra for the 24 hour access and there were several times that we were not able to enter the facility. We moved out of the first unit relatively easily. We moved out of the second unit on our due date. But because the website states that rent is past due on the due date, we were not able to complete the online move out. The following day we received an email saying that our rent was past due. We replied to that email stating the situation with the website. We received a reply from Nick Cumpston stating that he would take care of the move out process. For almost 2 weeks we were receiving phone calls, texts messages and emails about the delinquency of our bill. Then we received an email stating that there was going to be a lien enstated because of said delinquency. We called the office and had to explain the situation again before the unit was finally closed out. We will NOT use this facility again, nor recommend this to anyone.

Évaluation :

5

Nick was so nice and accommodating to our needs.

Évaluation :

5