Le client n'a pas laissé de commentaire.William F.
Customer Reviews for U-Haul Moving & Storage of Center Township at Beaver Valley Mall
Pour nous contacter
Monaca, PA 15061
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
When checking in at night I tried to use the app to check in and the app wouldn't work at different stages on my iPhone. I tried the chrome browser and was able to get all the way to where you take a picture of the mileage and it would switch the camera and just go black. On safari it wouldn't let me share my location even though I had went to the little Aa in the top left corner and enabled sharing like shown in the help section. I just think maybe you should have someone check into these issues.RICHARD R.
Friendly, expert, courteous service on pick up and drop off. I recommend the BVM site to everyone.Charles L.
Great facility.Paul J. | Expérience générale
What an improvement U-Haul has made over the years.Dallas Y.
Le client n'a pas laissé de commentaire.Stephen W.
Once again the U-Haul app did not function (would not accept uploaded photos for check in. However on site customer service completed equipment return in the morning. I have had nothing but positive experiences at the Monaca Pa location.Erik M.
Samuel saved us from a bad experience we had where we originally rented the Uhaul in Clermont Florida.Thomas H.
Great service and staff! Quick and easy!Elizabeth S.
Clean and friendlyPAUL L.
I ordered my hitch 5 months ago. 5 months ago, somebody called me to schedule the install. I drove 30 minutes for the install and was told the parts weren't there. Had to follow up multiple times before I finally heard that the parts were in. I scheduled an appointment. The day before the appointment, I got a call asking whether I wanted to make an appointment. I explained that I already had an appointment. I was then asked if I would move my appointment. I said no. Finally got the hitch installed. When I got home and checked it, I found that the hitch is so far under the car that it is unusable. I called to resolve this and was essentially told that I am out of luck. I said I wanted to remove it and return it, but was told that I could not. Despite the fact that it is useless, I was told that uhaul had done everything properly.Nathan A.
I'm being overcharged because the drop off didn't register. I had the truck 2 hours and am being charged 105 $. This is ridiculous.MARK K.
Le client n'a pas laissé de commentaire.Marvin M.
Manager Nick was extremely rude. Had to call multiple times to get my problem solved when he promised a call back that day. Workers in store were nice and polite.Justin P.
Le client n'a pas laissé de commentaire.KRISTEN F. | Premières impressions
Le client n'a pas laissé de commentaire.Denise S.
The manager at U-Haul in Monaca was extremely helpful and explained everything we needed to know. Very accommodating. I will definitely be back to use them again as well as recommending them to friends/ family. Thank you!!Ray W.
Nick was extremely helpful as well as staff. Units are clean and secure.Kevin B. | Premières impressions
We were given a quote with a reservation but upon arrival the amount increase by 150,00 $, they have bad customer service.. Upon returning truck it had a low tire but nothing major but the guy was a jersey about the whole thing and charged my card extra 64,42 $ to air up a tire. I have used uhual for years and have never had service this bad beforeLeslie D.
Le client n'a pas laissé de commentaire.Charles C.
Need more entrance points and elevators onother sifde, Don't know if that is possibleScott N.
Le client n'a pas laissé de commentaire.Jerome M. | Expérience générale
Very professional and knowledgeable. Great people to deal with.Wayne W.
Everything was great very friendly and professional staff, excellent facilities. J. S.Frank S.
Le client n'a pas laissé de commentaire.Henry G. | Expérience générale
Le client n'a pas laissé de commentaire.RACHEL P. | Premières impressions
Great staffDaniel M. | Premières impressions
Furniture dolly was not in truck when picking up. Besides that - all good and easy. Had to go inside to talk to worker about dolly not in truck so doing transaction was face to face when I was asked if I just wanted to do pickupMark J.
Very strange interaction with employee who acted like he was being inconvenienced to have to talk to meBonnie Christian M.
Great staffDaniel M.
Le client n'a pas laissé de commentaire.Sydney N.
Truck was on its last leg but did the job. The people at this location were excellent, courteous, and efficient in their approach to taking care of me as a customer. I'll use them again. Great teamJeffrey H.
Le client n'a pas laissé de commentaire.Emily S.
This facility was outstanding in service and access. It was clean but while unpacking I did find a live roach in one of the boxes. Hopefully there was only one, but with the size of this facility, I can understand pest control issues. Overall good job!Mike H. | Expérience générale
We have moved all over the US, and having all our stored where we rented the Uhaul was awesome. The carts were amazing and having restrooms there was a HUGE plus. Instead of days moving it took us hours. Thanks Uhaul!! Wish the rest of the moving was as easy!Michael B. | Expérience générale
Le client n'a pas laissé de commentaire.rose E. | Expérience générale
Excellent service à la clientèleSamantha H. | Premières impressions
The staff at the Monaca location were very nice and helpful! Would highly recommend - excellent customer service!Kevin K.
Nothing great customer service.Angela F.
Continue to do get work y’all have amazing staff treat you right and answer all your questions that’s you have if I could of gave y’all 10 stars I would have Thank youJerome M. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca B. | Premières impressions
Le client n'a pas laissé de commentaire.Ryan P. | Expérience générale
They charged me for 2 extra miles even after I told her that I spent an extra 40 $in gasPatrick O.
Le client n'a pas laissé de commentaire.Marlene L. | Premières impressions
Online reservation did not specify what size ball was needed for the trailer. Would be good information to haveJesse D.
This has been the worst experience I ever have had!Frank D.
Le client n'a pas laissé de commentaire.Dominick T. | Expérience générale
The phone calls would never get answered at this location. The truck was not well maintained. The fuel service charge of 30$ should at least make the customer receive the truck with full tank of gas not less than quarter of a tank. The charge for 1/8 of a tank is doubled. It's a real rip off. I will make sure not to use u-haul in the future. ThanksSery Hanna Selim S.
The woman at the counter (I didn't get her name, but she was there both days when I picked up and dropped off) was amazing. Very professional, friendly, and efficient. Please find out who was working those days at the Monaca location and let her know she is appreciated and great at her job! ðŸ˜ŠTiffany R.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Jack Y. | Expérience générale
More staff at this location because of the size and the number of out of Towner's around the area.Clifford H.
Both staff members at the storage facility were amazing. I couldn't be more thankful for their friendliness and attention. Merci.jennifer k. | Premières impressions
I was very impressed with how swift and efficient the check in process was, kinda blown away honestly. Walked in and was sitting in the truck in less than five minutes. All within that time Jeff explained everything clearly and concisely, and still managed to squeeze in some tips on how to get better fuel mileage. The drop off process was also super smooth. We returned after hours and the mobile checkout process was easy to understand and worked flawlessly. Super friendly staff and a quick, efficient, easy to understand procedure. 10/10 truck renting experience.Andrew W.
Le client n'a pas laissé de commentaire.Renita J.
The gentleman who set me up at the desk as just fantastic. I regret that I forget his name but I just want to make sure he is recognized and appreciated because that interaction really was a great positive in my day and set a wonderful positive mood for a stressful time. Thank you!!!Kimberly D.
Very smooth operation and the agent, Chris, made it simple and straight forward.STEVE S.
Le client n'a pas laissé de commentaire.Teresa Z. | Expérience générale
Le client n'a pas laissé de commentaire.Coty B. | Expérience générale
Jeffery was fantasticDonald P.
Everyone we dealt with here was great, from check-in to when we returned the truck. Hassle free and everyone was very friendly.Eric J.
Le client n'a pas laissé de commentaire.Eugene M.
Your selection of trailers and trucks is limited. It would greatly improve the customer's experience if they could reserve the trailer they wanted in advance, let alone actually have a full selection of equipment.Zachary R.
Decent security, but there were some problems, specifically that the a/c was broken a few times when I was there. I understand that this can happen sometimes, but for as little as I went to check on my stuff, having the a/c not working about half the time I was there wasn't a good sign. It's likely that the a/c needs replaced, rather than simply fixed again and again.Courtney D. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL S. | Premières impressions
Le client n'a pas laissé de commentaire.Robert C.
Truck that we rented ran very rough, like it was missing. Truck was very clean though, just the engine was not great.Susan W.
Le client n'a pas laissé de commentaire.CORNELL M.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.MARK T. | Expérience générale
I received a trailer that had the handle broken off.... Very sharp edges were exposed.... When I brought the trailer back and brought it to their attention they told me they knew about it.. they did not seem to care that a sharp edge could cut somebody... I had to remove the trailer off my vehicle a couple times and it was very hard to do without the handle... The trailer is probably still sitting there with the handle broken off for the next customer.....5'x9' motorcycle trailer.William W.
Another courteous friendly employee and very helpful! Signs to the location made it easy to return the trailer.BRIAN K.
Le client n'a pas laissé de commentaire.David B.
Jeff was great.Sherlin H.
The drop off was at Beaver Valley Mall and the genitman there was nice & very understanding. He agreed the truck was unsafe & recommendation me to notify U-Haul corporate.Leonard U.
We rented a 15' uhaul. As I followed my husband home from the uhaul rental place, I noticed that the right tail light was not working. I called the uhaul rental place we had just left. They said it was out of their hands and passed it off to the maintenance website. The website was not working well. I was on hold for 54 minutes with the phone number to get road side assistance to come to our house to fix it. I was told they would arrive in 1 hour. It took 2 hours. So our move was delayed by 2 1/2 hours due to your uhaul being rented out to us unsafe to drive. We are very disappointed. Uhaul, we always believed, used to be a trustworthy company. We were so disappointed. We should have been given a discount for our inconvenience. We made sure that your uhaul was safe to drive. We were delayed doing your job. This is not good business.Timothy S.
Le client n'a pas laissé de commentaire.Jennifer S.
Le client n'a pas laissé de commentaire.Tom G.
Le client n'a pas laissé de commentaire.Janeen D.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Ryan P. | Premières impressions
Le client n'a pas laissé de commentaire.Corey W.
The service rep was loading all sorts of extras to the van saying we ordered them. We didn't. We also got charged for not gassing it up upon return, but we had. We called to ask for an adjustment, and we were told to put our complaint/dispute online for help.Lisa T.
Le client n'a pas laissé de commentaire.Pauletta D.
Le client n'a pas laissé de commentaire.John T. | Expérience générale
Le client n'a pas laissé de commentaire.John T.
Everything was grate except for the bill , why was I charged overnight fee? 20 $I didn't get any overnight service of any kind I will be calling you guys todayGREGORIO H.
The person that helped me was amazing and very friendly!Melissa A. | Premières impressions
We loved being able to have access to use carts to bring our stuff in and the worker there that helped us she was very friendly and knowledgeable all around great experienceSherry W. | Premières impressions
Nothing I can think of with regard to the service location but the online system for finding, equipment, locations and reservations can be a bit confusing and unduly complicated. After a career in IT, I can get frustrated with system that are not intuitive and easy to use. This is neither of those. The location staff was top notch.Barry O.
Ordered a 10' truck. One way. Only would give me a 15' truck. Higher gas cost and driving this larger truck was difficult in Chicago even for someone with limited truck driving experience.Edwin T.
It's kinda hard to figure out where you actually go to pick up the trucks since the location is so freakin big and has faces on like 3 different sides of the mall. A big â€œuhual pick up this wayâ€ sign when you first pull into the mall's lot would go a long way. The manager looks like he hates his life. That had no bearing on my good experience, just an observation. The girl washing he trucks outside whose name I forgot sadly was very nice and helpful. The pickup a d drop off experience is great not though with all the new online stuff. Takes like 3 minutes now instead of 20.Eric J.
No comments.Dean L.
On-line estimates should be better presented. Agent was very good at explaining and was easily able to show where I thought there was a discrepancy.DONALD B.
I originally reserved a Uhaul closer to my location, my reservation was moved 3 times and when I finally drove 45 mins out of my way to get the uhaul I needed the brake system was bad and I couldn't drive the uhaul. I had to get a smaller uhaul than I reserved and was still charged full price for the uhaul. I could have got a smaller uhaul at a location closer to me if that was the case. I should have just drove the uhaul and if we wrecked the damn thing just sued for a failed brake line+!Terry C.
Poor communication between UHAUL corporate and franchise location. No follow up about online order. If I hadn't contacted franchise location direct, I wouldn't have known about inventory problems.Michael A.
Everything was great, no improvements necessary. Merci!JENNIFER H.
Le client n'a pas laissé de commentaire.BETH R.
Le client n'a pas laissé de commentaire.David K.
Staff was wonderful. Very helpful and courteous.Carl J.
Le client n'a pas laissé de commentaire.Mary L.
Le client n'a pas laissé de commentaire.Rebecca W. | Expérience générale
Le client n'a pas laissé de commentaire.Valerie C. | Expérience générale
I don't know the man's name but he was extremely efficient and when I lost my wallet, he found it and immediately called me to alert me. Saved me a lot of worry! Good stuff ðŸ˜Ernest M.
Le client n'a pas laissé de commentaire.Jhoan K.
I was very impressed with how active all the employees were when I arrived cleaning the equipment outside and very attentive to the customer needs! This is not easily found in this day and age! Great job!Jeffrey V.
Le client n'a pas laissé de commentaire.MICHAEL C.
More vehicles for more production.ROBERTO S.
Le client n'a pas laissé de commentaire.Rhonda Y. | Online Move In
Seems silly that you can't get to the self storage from the customer service side. Ok in summer but would be terrible in the winter. I rented a truck and a self storage unit. After packing and loading a truck all day, last thing I wanted to do was go to the customer service area because the lock wasn't in the unit as indicated as included with the rental. They quickly solved the issue then I had to go back to the unit to install the lock.Rhonda Y.
I was not, at any time, informed that the trailer needed to be returned by any specific time - contract notes only Wednesday - yet I was charged for an additional day (despite responding immediately to a call from the center and returning before noon)CHET S.
I had asked for a newer van to drive and they gave us an old van. Customer service was not that good and it was a bad experience.KATHLEEN H.
rented equipment several times there. Staff is ALWAYS friendly and well informed.Douglas D.
The piping above my unit had high amounts of condensation that dripped onto the items that i was storing causing song cosmetic water damageMatthew W. | Expérience générale
Service was quick and professionalJames P.
Everything about my rental was different. The pick up location changed, the drop off location changed, the amount of time changed. They didn't even have all of the equipment I requested. The truck had a leak in the "Mothers Attic" and some of our moving boxes and items were get (it rained a bit during our move). I was changed a bunch more after the fact even though I had no way of complaining before hand.KURT S.
Maybe an extra counter person here and there. The guy at the Monaca location was awesome, but was constantly moving servicing customers. (He should be your CEO someday)James K.
Le client n'a pas laissé de commentaire.Michelle S.
The fact that I can’t contact anyone at the facility is a horrible company policy.LARS B. | Expérience générale
Le client n'a pas laissé de commentaire.HUBERT H.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Gary C.
Le client n'a pas laissé de commentaire.Robert S.
The facility was clean and easily accessible, and the staff were friendly, knowledgeable, and courteous in what was a difficult time for myself. Everything I needed was on site, and the whole experience was as pleasant as I could have hoped for.Elizabeth K. | Expérience générale
Le client n'a pas laissé de commentaire.mary F.
Le client n'a pas laissé de commentaire.Frank B.
Le client n'a pas laissé de commentaire.David S.
Ryan did an excellent job. He was friendly, courteous, and professional while thoroughly explaining everything.Dirk C.
Le client n'a pas laissé de commentaire.Nicholas H.
Staff went above and beyond to meet my needs very helpful and informative. Friendly staff and GM is great! A few downsides. No storage on the first floor, remove the awful groovy tin lined floor in the huge elevator, fix cracks in second floor, update moving equipment, could have a complimentary dolly for larger or smaller furniture/appliances. Would be nice if there was an entrance to/from storage facility leading to office. Bathrooms weren't clean. Lastly automatic payments were still charged to my card after I completed move out other than those things listed I give my overall experience an 8. Thanks U-HAUL associates for the pleasant experience.anita t. | Expérience générale
Everyone is real nice that work there Helped me a couple times.PATRICK M. | Expérience générale
The access to this storage facility and the ease of moving in and out exceeded any storage place I've ever used before. Would highly recommend to anyone looking for an affordable storage unit.Justin M. | Expérience générale
Le client n'a pas laissé de commentaire.Louis M.
Mr. Jeffrey is your professional & very customer friendly efficient service employee. Everything went smoothly with my rentals when Jeffrey was our first contact that we met to rent a truck U-Haul. Thank you kindly. Best Regards, Mr. & Mrs. Yolanda & JoseLuis GarciaJose G.
Rental process was easy and efficient!John C.
Le client n'a pas laissé de commentaire.Clair Y.
Thanks for the personalized tour and explanation of what to do .Ryan L. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel M. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca W. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey K. | Online Move In
Le client n'a pas laissé de commentaire.Jody S. | Expérience générale
Great staffDaniel M. | Premières impressions
Le client n'a pas laissé de commentaire.Dora C. | Expérience générale
Le client n'a pas laissé de commentaire.Rocco D. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew W. | Premières impressions
Very clean and well maintained and the staff are great, very knowledgeable and respectful..Bryan W. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia H. | Expérience générale
The staff was very welcoming and friendly, which I really appreciate.BRIAN G. | Premières impressions
The person who assisted me was quite professional and kind. She is certainly an asset to your company.VICTOR W. | Premières impressions
I moved out of the unit manager said I was good, but he could not find the time to check me out! I've been getting past due notices, texts and emails. I called frequently to get situation fixed they would keep me on hold & not answer phone. I stopped in three times to get it straightened out. The manager could care less. It was horrible! I would never, ever patronize uhaul againVictoria U. | Expérience générale
Extremely satisfiedJohn T. | Premières impressions
Le client n'a pas laissé de commentaire.Melvin T. | Expérience générale
Le client n'a pas laissé de commentaire.Kathleen S. | Premières impressions
Tbh at first my experience was awful and mistakes kept being made. However the young woman whose name was tessha worked very hard to figure out how to fix and correct all of the mistakes are by her coworkers.Trevor M. | Expérience générale
Le client n'a pas laissé de commentaire.Erin B. | Premières impressions
Le client n'a pas laissé de commentaire.Gordon S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
Le client n'a pas laissé de commentaire.David P. | Expérience générale
Reuben at the Monaca facility was very helpful to me. I was a bit slow to grasp all the procedures, and he was very patient in his explanation. I have never used indoor storage, and am looking forward to that convenience.ANN E. | Premières impressions
Le client n'a pas laissé de commentaire.Katherine M. | Premières impressions
Le client n'a pas laissé de commentaire.Deborah M. | Premières impressions
The units are a little more expensive than I would like, but they appear to be competitive with other units.Brad A. | Premières impressions
Le client n'a pas laissé de commentaire.Michael R. | Premières impressions
Le client n'a pas laissé de commentaire.Paul J. | Premières impressions
Le client n'a pas laissé de commentaire.Gary B. | Premières impressions
AAA+++Eric G. | Premières impressions
Le client n'a pas laissé de commentaire.Lynn S. | Premières impressions
Jill was very helpful and friendly. Move is was smooth, without a hitch. Facilities are great. A bit of a walk to get to unit, but the storage facility is massive, so it is to be expected. I would recommend this storage facility to everyone.Renee C. | Premières impressions
I never had young people be amazing, nice, helpful, well mannered and very very polite all in one. Do everything you can to let them know how out standing, amazing and how valued they Are and keep them.Bonnie B. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.