Customer Reviews for U-Haul Moving & Storage of Central Burlington

1048 évaluations

3245-3267 Mainway   Burlington, ON L7M1A6
(Between Walkers line and Guelph line)

(289) 348-2323

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(289) 348-2323

3245-3267 Mainway
Burlington, ON L7M1A6
(Between Walkers line and Guelph line)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The staff did not take customer to see the unit so when I find out that the door way was not fit my trike to go through. I have to change the unit. Another thing is that, every time i open the lock, the alarm went on. So loud and annoying. I have to go talk to staff 3 times, problem still not solved. The light on the hall way is good but for the unit inside is not bright enough. It will be great if you can improve these.

Duc N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H.  |  Expérience générale 
Évaluation :
1

Worst experience i have ever dealt with was promosed things that i never recieved . They lied about so many things. Careful giving a visa as they will charge you for silly things that amount to 100s of dollars. If you have any issues good luck getting ahold of them . But if you miss there call by 1 minute you will recieve threatening text messages from manager personal number. I have never dealt with such an unorganized scam of a compamy. Maybe its only the Burlington location but will certainly be taking further action and advice anyone to be careful renting from them and reccomend budget they are amazing.

Kayla E. 
Évaluation :
5

All the people who worked there are very helpful, I change my choice of vehicle a couple of times and they accommodate that, also getting the key and return was very fast. The trucks (I got two of them) were clean and looked almost new. Great experience.

MASOUD T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vyacheslav Y. 
Évaluation :
5

Previous user had moved gravel. The trailer still had quantities around the edges of the trailer and in the runnels. Used a blower to remove, but previous user shoudl have left it cleaner.

Iain D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL D. 
Évaluation :
5

The rental was experience was excellent!

WILLIAMR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDG O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIELT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALANG A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAISALHUSSEIN HA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELG D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmelo C. 
Évaluation :
4

I was told a receipt/contract would be emailed to me, but I dont believe I saw anything.

RYANG K. 
Évaluation :
5

Not a thing! Everything was great. Very impressed. Keep up the good work!

Alison G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDPETER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Both Reps on pick up and dropping off were very helpful and friendly.

ROBERT W. 
Évaluation :
5

I am still waiting for my invoice.

branthaven homes R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAISALHUSSEIN HA S. 
Évaluation :
1

Since I have rented the equipment, I have had problems with the bills that are not calculated correctly and wrongly the system goes over. I feel frustrated because you do not fix the problem at all.

Felix L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Boubker E. 
Évaluation :
5

The gentleman who served us was extremely efficient, knowledgeable and helpful. Processed everything quickly.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEDDY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREWM D. 
Évaluation :
5

Great service and overall experience. Highly recommend

MICHAELW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA C. 
Évaluation :
4

Na

Julia M. 
Évaluation :
5

I have to say they went above and beyond when we were in need of moving truck. Friendly and extremely helpful. Normally I don't take the time to complete reviews but in this case I just had to. Thank you Tracey!

Craig W. 
Évaluation :
1

Your customer service is atrocious, they lost my truck and then tried to charge me for late fees even though it's their fault I was late. And they charged me twice and want me to pay another 200$. Worst experience ever!!!! Never been so disappointed in my life.

RACHAEL W. 
Évaluation :
5

Great job again

Chester M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAUREENJ K. 
Évaluation :
4

This was the 4 location I had to go to so that I could drop off. 2 locations in Etobicoke were closed and no one would answer the phone. The 3 rd was being run by an 8 year old boy, that had no idea how to take a trailer drop off. Stay away from Kipling Ave locations!!!

AARON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEMABRINTHAN B. 
Évaluation :
1

very Roode agents there, taking so much time to serve the people

ABDULWAHAB A. 
Évaluation :
5

A real telephone 1800 number to call for your emergencies to supplement your website. People in distress will need an immediate access to a live person.

ENRIQUEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNEF W. 
Évaluation :
4

Feedback for corporate U-Haul or whoever does the bookings, don't confirm bookings you can't service, or pay your locations to move trucks to service them. There is no excuse for confirming a one-way 26' truck, only to call and offer a 20' returned to the same location. Especially when there's over an hour's drive between locations. Extremely displeased with having to make multiple trips, that far, and return the truck to Burlington after our reservation was confirmed.

Jeffrey C. 
Évaluation :
5

Found empty bag of potato chips in the cab and used blankets in the back. also a pack of unused blankets in the back.

Thomas C. 
Évaluation :
5

Great service and staff were very cooperative.

Sherwin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn J. 
Évaluation :
1

Actually give me the product I ordered and paid for

Brad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

D-Wayne S. 
Évaluation :
4

Service was good but actually trying to speak with someone on the phone is damn near impossible. After waiting over 45min on hold 2 times I gave up.

DUANE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NOORAHMADZAHIR A. 
Évaluation :
5

The personnel were very good. Mario who I picked up the vehicle from, and the young man at the counter I when I returned it at the end

KURUPPATH U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONP L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renzhe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMANW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVAN B. 
Évaluation :
5

Great customer service when I was there. The rep was very knowledeable and helpful. I wont go anywhere else !

RAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moaied E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Tracy was excellent was in and out in 15 mins ty you did a great job

CHESTER M. 
Évaluation :
2

The staff member we talked to was nice. He put the trailer on our hitch for us, although I wish he did it as more as a demo for us to learn than just flying through putting it on and sending us off. It was mostly the equipment we were very disappointed with. It was the last small trailer left so we weren't left with any other options. The trailer was beaten up with dings and crunched in corners all over. It smelled and looked like the last person who used it moved garbage in it. Flies even flew out when we opened it. We were luckily able to air it out overnight before packing it. It was still very stinky though. On our move we drove through some rain and the trailer filled up with water. We had just about everything in plastic boxes so most of our stuff was okay. Due to the large pools of water that stayed at the bottom of the trailer for days, the water managed to seep through our covers on our furniture, ruining my antique sewing machine/wood sewing table as well as our wood dining table. We did take precautions of wrapping it in plastic and a blanket but after sitting in a puddle for days the wood still soaked up the water and warped. We are heart broken seeing how destroyed these items are. I wish we didn't lug them across the country just to get to our destination and see them be destroyed. One of our bins also cracked at the bottom during the journey and water soaked in damaging my partners PS4 and record player. We have tried to dry them out but it's looking like the PS4 is inoperable but there is hope for the record player as it's turning on but not spinning. May just need a new motor, fingers crossed. I think it is time that trailer is retired or at least completely re-sealed!

Grace R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAND D. 
Évaluation :
5

Nicest uHaul location I've ever been to

CHRISTOPHERNICOL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVENP D. 
Évaluation :
5

I would have liked for UHaul to assist me with hiring "Movers Help" rather than me having to do it online. The person I was assisting, does not have a computer nor is he computer literate. It would have helped him to plan the move more independently if this was a service provided to customers.

WARRENMA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONP L. 
Évaluation :
5

The employee who checked me in was fantastic, very helpful

JEFFREY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD C. 
Évaluation :
4

The service was fast. Tried to use the return on the phone and unable to connect properly. Instructions were not clear. The truck I had was in miles/hour and gallons. No metric on the truck at all.

ELIZABETHM T. 
Évaluation :
5

The customer service rep was, helpful, patient and knowledgeable. He made it VERY easy !

Raul S.  |  Premières impressions 
Évaluation :
5

The service representatives were very helpful and very friendly. Tyler, the front desk was extraordinary for his service. I would appreciate him again for his help.

Dennis H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan L. 
Évaluation :
5

All staff's service was phenomenal. Thank you for their support again

Dennis H. 
Évaluation :
5

I have used rental trucks in the past. This was the most professional experience I have had (not because its a new location - which helped). Kind professional staff. J'ai été très impressionné.

Eitan R. 
Évaluation :
2

I was told that I would get my receipt within 15 minutes of the delivery of the cargo van which I had taken. It is now more than 12 hours after delivery of the vehicle and I still have not received my receipt and do not know the final amount charged to me.

ALIJAMSHED K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABDULRAHMAN A. 
Évaluation :
5

Great staff, very helpful and pleasant

DANAL J. 
Évaluation :
3

did not receive an invoice

ROGER D. 
Évaluation :
5

Staff was very friendly. The rental trailer was very clean. Great experience overall

Robert H. 
Évaluation :
5

Friendly staff and very professional!

Brianna J. 
Évaluation :
5

Keep up the good work

SHAIKM P. 
Évaluation :
4

Attempted to find us a closer return location not one 75 km away but unfortunately it caused confusion with our reservation that was corrected later. Too bad common sense of nearer drop off site couldn't be used

Frank D. 
Évaluation :
4

Improve the speed of intake, move everything on-line.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
3

Got a quote price was 34,96 $ got there to pickup truck and the bill was close to 100 $for an hours use. I was simply taking 8 sheets of drywall approx. 20km. When I complained they asked to see the quote and then adjusted the price and it was still higher. I needed to get going and settled on 36 $. Returned the van after exactly 1hr use filled up with gas. They were busy the guy at the desk asked me if I wanted him to return the van. I said yes and left. An hour later I got a reminder the truck hadn't been returned. Called the office was told it had been returned and the bill was now a little more than 37 $. Why? They upped the Kim's. I took pictures of the odometer and can prove 18km but the rep on the phone wouldn't budge even after my credit card was supposedly already charged for the lower amount. Ridiculous! You get a quote and that should be it no up and down with the price. Will NOT use again.

Cynthia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYNALDG T. 
Évaluation :
5

Excellent customer service!

Leonard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Babajide O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M.  |  Premières impressions 
Évaluation :
5

Thanks for the excellent customer service and overall great experience at the Burlington Mainway rental location.

DEREKC S.  |  Premières impressions 
Évaluation :
5

The only issue I had was after logging in, the alarm went off every time I opened my locker. It would turn off shortly afterwards. Otherwise amazing service and place!

Matthew K.  |  Expérience générale 
Évaluation :
5

Staff was excellent, answered all questions and very professional!

fernando p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

blr,llp B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samra D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat W.  |  Expérience générale 
Évaluation :
5

Fantastic service!!

Danielle L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janusz b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary lou o.  |  Expérience générale 
Évaluation :
2

We had some issues getting into the facility once when we arrived at 7am and the door was locked. No one was able to resolve the issue and we had to leave. Also, on the day we moved out, we discovered that epoxy from a previous floor job had leaked into our unit and onto some of our boxes/content. I alerted 2 staff and no one even apologized!

Mary Catherine H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L.  |  Expérience générale 
Évaluation :
5

So brand new! Love it!

Matt B.  |  Premières impressions 
Évaluation :
5

Above Excellent in service, access and convenience. Amazing team that deserves raises!! Keep up the great work 

Danielle L.  |  Premières impressions 
Évaluation :
5

All staff were very helpful and friendly to deal with at all times. I was a great being during the time we need a couple of storage lockers.

Caresource I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith G.  |  Expérience générale 
Évaluation :
1

Management locked our unit without even an email. Inappropriate and not the way to correct policy violations. We didn't have a nonpayment issue but we used an inferior lock, locking us out with a more expensive one with no notice. Very inconvenient.

Alex B.  |  Expérience générale 
Évaluation :
5

From the moment I got there until the moment I left. Absolutely everyone that I talked to was courteous, knowledgeable and provided great customer service! I would absolutely recommend and friends or family use this location for their storage and rental needs! Thank you to UHaul Mainway for all of your help and service! You took a lot of stress away from both moving days!

Eric W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRI I.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fredrick O.  |  Expérience générale 
Évaluation :
5

All around rating was what i needed at time of moving no worry one call did all thank you UHaul jessie S

Jessie S.  |  Premières impressions 
Évaluation :
5

Let me say this location (3245 Mainway, Burlington) has been the Only u-haul facility that I have used where the staff (Jojo, Mia and all the others) were friendly and extremely considerate!! Kudos to the management! My tainted opinion from using the other locations was erased by my experience at 3245 Mainway. I will recommend Only You in the future!  Lyn Gagner Marilu's Market Bakery Mgr

LYN G.  |  Expérience générale 
Évaluation :
5

The staff was courteous and helpful. The check in process was seamless and easy to understand.

al m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheikh A.  |  Expérience générale 
Évaluation :
5

Nice and comfy, staff are so helpful.

Masimba P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori S.  |  Premières impressions 
Évaluation :
3

My Storage Unit was missing the pull rope and I am Not sure if the light bulb works on a timer or it Needs replacing. If the above mentioned was in good condition, I Would have given a 5 star. Overall Experience was Good and Will come back again if and when I Need Storage again.

aj h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janusz b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C.  |  Premières impressions 
Évaluation :
5

Live dou g business with you been with you for more than 15 years

Paul C.  |  Premières impressions 
Évaluation :
5

The staff are amazing - friendly helpful efficient and flexible! The new storage facility is great - clean well lit and lots of parking and room to maneouvre. Soon the storage access hours will be 24/7 which will be great.

Wendy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael V.  |  Premières impressions 
Évaluation :
5

I'm a local Real Estate Agent and the Uhaul phone line was impossible to get through BUT when I walked into the new Uhaul on Mainway Ave I was extremely impressed. Terrific service, very well organized, helpful and easy to find. The Manager was great, friendly with a very chipper, organized staff. I will tell everyone to go here, great to see customer service so important, great job!!!

Randal R.  |  Premières impressions 
Évaluation :
5

The staff have been amazing. The gentleman working last night was so friendly and genuine. Tracy has been so accommodating throughout the whole process. Moving is a stressful time and this uhaul location has been so helpful. We will continue to use this location/facility and have already recommended it to friends. The only reason I said no to the access hours being convenient is because there is no access code to the storage facility yet. I understand it will be installed sometime within the next two weeks... so not a big deal. We are still very happy with this location.

Emma Supapol and M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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