Customer Reviews for U-Haul Moving & Storage of Central Murfreesboro

Évaluation :

5

FRONT DESK WAS VERY HELPFUL AND UNDERSTANDING AT PICK UP.

Évaluation :

5

We use this location yearly, best experience we've ever had with the company.

Évaluation :

2

Customer service was below par. They spoke very little. There was no greeting whatsoever. We tried to speak with the person and all she would do was move her finger back and forth indicating us to drive forward. She did not speak to us except to ask my name. She disconnected our trailer, asked my email and stated my receipt is available in an email. There was no thank you, have a good day when we said thank you.

Évaluation :

5

Woman working with blue / black hair needs a raise or promotion!! I really wish I had gotten her name, but she went so far out of her way to make my partner and I's experience go smoothly. we'd already been to multiple other locations that day and she saved us. great experience because of her!!

Évaluation :

5

Manager was very understanding of my situation and went out of his way to help. All the staff were nice.

Évaluation :

5

I have rented from this UHaul location previously and been very happy with the service. The staff was very polite and courteous. I highly recommend this location for your UHaul rental needs. Thanks again.

Évaluation :

4

I think I have rented a trailer from U-haul 3 times in the past year. Every single time, in 3 locations in 2 states, " the system was down". The computer software or servers or something with " the computer system" is so notoriously flawed that at every site, the workers and managers expect it and live with work-arounds. My own personal " app connection" has my license and photo, but someone else's ( a woman's) name connected to it. No one has ever untangled this, and from my experience this survey comments will go no where & the next time I need to rent a U-haul, " the system " will still be screwed up, and my account will still be tangled up with some other persons. When someone asks me about U-haul I would say, "an overall good company with a trash computer network".

Évaluation :

5

The girl who checked me in after I brought the truck back must have had a bad day, or was tired. She seemed a little annoyed that I didn't know to check in the truck outside. When I asked her how many miles I was being charged for, she said she didn't know. Eventually she did look it up. She could have said " I'll get that for you."..

Évaluation :

5

Excellent, courteous, knowledgeable customer service by all the folks I interacted with. Easy and very successful rental, thanks.

Évaluation :

5

Nice rental. Professional, courtesy, and helpful staff. Especially, Kella- 21 and Chris- breard. They really made it pleasant and a want to rent again event. Give them both a gold star! Thanks. JH

Évaluation :

5

Dropped the truck off on sunday evening at 4 pm. Staff met me as I pulled in, checked the truck in and I was gone in less than 5 minutes.

Évaluation :

2

Attempted to charge me extra and go back on what they said.

Évaluation :

5

Superior!!

Évaluation :

4

Only drove the vehicle for a total of 9 miles and about half way through the Check Engine Light came on.

Évaluation :

5

Service was amazing

Évaluation :

5

Great costumer service..!!

Évaluation :

5

The access to the parking area is a little tricky due to the layout of the property, but the service from the manager and team there is excellent. A more modern building in an easier to access location might be helpful, but absolutely don't lose your best people in the process!

Évaluation :

4

Had the car carrier for less two hours and got charged for 24. Enough said

Évaluation :

5

always on top of it

Évaluation :

5

People were all very nice and processed my return for items that were shipped mistakenly.

Évaluation :

3

Would recommend other location just for convenience and quality.

Évaluation :

5

Very pleasant experience. Will use again. Personnel Very pleasant

Évaluation :

5

All good.

Évaluation :

3

Told to return the truck with 3/8 a tank of gas. Silly and stupid. What happened to getting a car with a full tank and returning with a full tank? Shady business practice.

Évaluation :

4

Not an improvement comment, but these folks were extremely helpful. I left somethings in the truck the night of drop off. I called in the morning, they gathered it up for me and I came by and retrieved them. Much appreciated to the staff at this location.

Évaluation :

5

Can't think of anything more

Évaluation :

3

This location has a trend of there trucks having a 1/4 tank of gas when first renting. The customer has to get gas at the beginning and he end. This is such an easy fix. Not good for customer service. Also the truck had a loud sound while driving.

Évaluation :

3

The gentleman the help me was cool.

Évaluation :

5

Rien

Évaluation :

3

One thing to consider, if you give customers and opportunity to check in online, you should not have to go back through the entire check in to include verifying the identification of the customers if they took the picture and submitted online. Stop charging for early check-in

Évaluation :

5

Thank you for going the extra mile John

Évaluation :

5

Second time I used this location and customer service was excellent!

Évaluation :

5

Upgrade computer system.

Évaluation :

1

Self turn in process cumbersome. Simplify the self turn process.

Évaluation :

5

S.O.

Évaluation :

5

Check how the truck rides, it may need something. The truck I got was a very rough ride! Bounced really bad!

Évaluation :

5

She was excellent and very professional and we have used this Uhaul all the time and it's in a perfect area.We have had nothing but good service there.and I like that you are open til seven. MERCI

Évaluation :

5

Young lady who assisted me was very nice and had me on my way. Highly recommend this location.

Évaluation :

3

Key pad out of order. Building design made moving in a challenge.

Évaluation :

5

No matter where in Murfreesboro I am, this is my rental location.

Évaluation :

4

The truck was old, and as clean as it could be. The steering wheel off centered, probably based on the 135k plus miles on the car. The 3 individuals that I dealt with were very pleasant and professional. Good place to get moving equipment and vehicles from.

Évaluation :

1

Manager with the colorful hair was very rude! Workers are very monotone as if they are high or something!

Évaluation :

3

Truck Windshield was riddled with bug hits. Make sure the windshield is clean. No other problems with the truck. The staff was very polite and helpful. Make prepay possible for 24/7 share pick up.

Évaluation :

5

It was very nice!

Évaluation :

4

Ride was a bit bumpy, but improving. Customer service was good. When we complained about the windshield wiper and bumper we received a newer truck. Drop off was a little shady. We did not get a receipt right away and we were the only truck there. We did see a sign though.

Évaluation :

5

Everything went perfectly. The truck was perfect also. No complaints. Thank you for reliable quality service.

Évaluation :

5

Clean old drink lids out of the cab.

Évaluation :

4

There was something in the trash can outside the sliding electronic doors. Smelled of rotten fish.

Évaluation :

2

The staff was more than helpful, but the manager refused to help with my situation & caused me to have to get a locksmith & come out my pocket with more money than expected

Évaluation :

5

The crew is friendly and very helpful.

Évaluation :

4

Only gripe was that the 26 ft truck i rented had a really bad unbalanced front driver side tire that felt and sounded like a helicopter on the freeway, good thing the roads were dry. Besides that, the staff was very friendly and helpful, cool guys to work with.

Évaluation :

1

Truck wasn’t ready had to wait over an hour staff tried to call the person but didn’t feel I should be compensated for time Wanted or anything

Évaluation :

2

All of my furniture and crates were covered in mice feces. It would've been excellent, if it weren't for the rodents.

Évaluation :

5

Have used this facility for many years and the service has always been excellent: convenient, efficient and very helpful.

Évaluation :

4

None at moment.

Évaluation :

5

Great service friendly staff.

Évaluation :

5

The guys that were there for very helpful! Even though they were really busy they made the experience awesome!

Évaluation :

5

Extremely friendly and helpful staff.

Évaluation :

2

Had to use the storage unit at 1. Then drive all the way across town to drop the truck off at another location made no sense. Tried to change it wanted to charge me I was already there with the truck it was clean and gassed up they were eating lunch the staff. Wouldn't help me just pushed me a long costing me money cuz I was late dropping it off very bad experience. Missed my ride back to my house had to walk nearly six miles. Never used U-Haul again

Évaluation :

5

Great place, use you guys always

Évaluation :

1

I am not Joshua. Please for the love of god stop emailing me.

Évaluation :

1

I rented the space online but when I got in the store, I was told that somebody else had already rented that space and was moving in on the same day I was suppose to. It took them almost 4 days to put my money back on my card

Évaluation :

1

I will never rent with them. This is a scam. After talking to someone to set up a move out day and pay a settlement offer because I was effected by Covid. They continued to charge me for miscellaneous things Causing my bill to go up to a thousand dollars and tried to sell my items to get nothing and then tell me I still owe a thousand dollars.

Évaluation :

5

Being able to go to a storeage Facility at any time would be convenient for me

Évaluation :

3

The staff is rude. Aside from the date I signed my contract, whenever I have to speak with the staff they have a tendency to make one feel unimportant and that I am an interruption to whatever they have going on. They often park equipment in the way of the door to the storage units creating a trip hazard. When you ask them to move it they are always too busy to do so in a timely fashion. When moving out I called to cancel my contract. the rep stated that its not really a contract and all i have to do is move out. I asked him to please make a record of my move out anyway. I then started receiving late notices with assessed fees so I called back in. the rep noted said she would e-mail the store to notify them of my original move out date but would not copy me on that e-mail nor provide a copy for my records. I find that policy absurd. She stated all calls are recorded and that if needed I could get said recording. When I requested it she put me on hold and after 20 minutes i gave up. The only saving grace for this particular facility was the price. That said I did get a letter notifying me that the price was increasing on my unit. With all this in mind, no I would not recommend this facility, especially for storage rentals. Additionally, after my support experiences with your company, I will shop other brands before choosing a uhaul location in the future.

Évaluation :

2

Staff was rude specially a Caucasian woman. Red head, bad teeth, middle aged woman. Mauvais service à la clientèle

Évaluation :

4

They are thorough and the facility is clean: from the front office tho the storage lockers.

Évaluation :

4

The staff at the Memorial St location in Murfreesboro, TN are helpful and knowledgeable.

Évaluation :

5

Everyone was wonderful and very helpful with my move to murfreesboro.

Évaluation :

2

Female with the colored hair needs some coaching on people skills.

Évaluation :

5

The manager Stephanie is always very helpful when I've been in here. Her staff is also. I have not been happy with all of my uhaul experiences but I've always been happy with this site.

Évaluation :

5

Tasha was wonderful! She demonstrated professionalism, knowledge of U-Haul’s products & processes & profound customer service.

Évaluation :

5

I was impressed with the efficiency of the staff in a very timely & attentive man or!

Évaluation :

5

When we didn't have a reservation they were friendly and able to accommodate us! All employees were always helpful and friendly and made our move a little easier:)

Évaluation :

2

Ubox was put in trailer poorly. Tried to charge me for extra days. Ubox also leaked. Not all staff fault, but uhaul as a company.

Évaluation :

5

Jordon, was extremely helpful in our efforts to get our storage effected. A very big Thanks to a real gentleman!

Évaluation :

5

Mr. Tinker was amazing! He welcomed us to the new area and made everything extremely easy as we moved into a storage unit and dropped off our equipment. We look forward to working with him again.

Évaluation :

4

Brandy was friendly and professional. She delivered my Ubox on time and without any issue.

Évaluation :

5

Very good service. Very secure storage area. Very helpful employees.

Évaluation :

5

The complete staff is great I used you guys back in 2016 so there was no other company I would have used. I have been using u-haul for all my moves last 40 years. Thank you Murfreesboro U-haul

Évaluation :

1

Working with this facility was an absolute nightmare. You will never be able to call and speak to the store, you will always have to go down there to speak to anyone. They were incredibly rude also.