Professional, friendly, personable, quick, accommodating.
JOHN RCustomer Reviews for U-Haul Moving & Storage of Champion Forest
Testimonials From Recent Customers
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The gm Asia was amazing, informational and down to earth. I would highly recommend this location to see her.
LEVIN TThe trailer was clean and up to standards, but what sets this place apart from EVERYBODY else is the people. Great people with high standards! That kind of service stems from the top. Ava and her employees took great care to be sure we made the right choice for our needs, understood the process, and were happy about our choice to use them. I couldn't be more pleased.
MATTHEW TToo crowded
LAURA GVery smooth transition.
LATISHA WThe manager was very disrespectful calling me name rent the car cops on me because I was a half hour late with the truck and then renew it two times after that I will never ever go to this place. If anything I would love corporate. Call me my phone number is 862-949-7168. My name is Jerry. I have to tell him about the manager. She was very horrible.
JERRY QThe President and Ava is AMAZING ✨✨💯💯 They care about you and your belongings
daundrea s | Expérience généraleMoved in December 2023 and Moved out June 2025. Any staff member was always helpful, but Ava is the truth. I'd recommend this facility to a stranger knowing that they'd be taken care of.
HERBERT H | Expérience généraleManger ava was not very unprofessional pass wrong judge off homeless victims lies as manger pass wrong judge off ask wrong person lives across street drug addict allow homeless victims sleep in storage room jimmy
JAMES H | Expérience généraleNothing at this time.
MICHAEL WI do business with U-Haul. I'm a fairly regular basis and have for many many years. And only that, but I currently rent one of your storage units at a nearby facility.. In spite of all of this when I walked in your facility and I needed to rent a trailer quickly, but someone behind the counter asked me all the same questions that someone would've asked if you've never done business with me at all. In spite of the fact that I represent him with my ID and my Card for payment. I'm complaining because I was under a time crunch I needed to get the trailer out quickly,. In spite of our current connection and my willingness to comply It took 45 minutes.
BILLY WStaff (and especially Ava) provided excellent customer service.
Pamila S | Expérience généraleThe management of this facility was and Is super courteous, friendly and extremely helpful. The facility is clean and safe. The manager, Ava is very professional and sets the example of taking individual care of every customer. This store is definitely a Gold Star location!
Brenda a | Expérience généraleU-Haul's process of self-checkout with the app is very poor customer service. I felt like an employee, but wasn't getting paid to do the job. Taking all the pictures and answering all the questions and having to expose privacy on my phone in using my location is absolutely a breach of privacy and a job your employees should be doing. What am I paying you for?
SABRINA WJust a drop off but the attendant was very helpful.
ELIZABETH WAva was great
KASSIDY AVery tight, with a lot of equipment and vehicle's. Store manager lacks common courtesy, please and thank you. Dropped off trailer in return area, she said back it up to the pick up area. This is not easy since it is very tight and around a corner. After i did so, she seemed surprised that i hopped out of my truck, instead of continuing to adjust the placement of the trailer in just the right spot to avoid having to physically move it her self. The attendant that hooked me up was excellent and safety conscious, she should be in management training.
SHERIF FNothing different, excellent service and professional service people
roberto tThe facility were so Polite I would Encourageall my friends when needing storage thank u all for ur kindness
VERA O | Expérience généraleOnly if the Manager Ava is there. She is a wonderful person who oozes charm, knowledge and kindness. The staff person I dealt with on Sunday morning should be working elsewhere. Certainly, he didn't want to deal with me.
EUGENE OAva the manager along with her staff are very professional and helpful every time I rent from them. I highly recommend this location.
BYRON WThe mgm Mrs Ava is an awesome worker, very helpful , I truly appreciate her.
BRENDA M💯
DEKOIVE YMgr is very professional and customer service oriented. Went over contract and features of the vehicle
EVELYN MAva was amazing! She made everything fast and easy for me & explained the process throughly.
CEDRIC LUsed this location often is that proof they are good at what they do
CHARLES CN/a
Zeno MTy
Latisha J | Expérience généraleThe team at this location is 2nd to none. They are top notch. Very helpful and accommodating.
Wesley S | Expérience généraleYou overcharged me as usual.
VERONICA CThank You uhaul for always my experience A-1.
Keitha C | Premières impressionsCheck in agent Terrese provided excellent customer service! Only challenge was checking in return vehicle after hours but I was able to contact after hours number and agent walked me through it as the bar code would not scan for me during the process.
CHARLOTTE HThis location was great! Very friendly, quick service, & walked me to my truck. Don't let the traffic on 1960 stop you from renting from here I definitely will use them again!
SELENA PI scheduled the truck over a week in advance. The day before I was to pick it up, I was informed that the pickup location was changed, to a location further away, and also with major construction on the road to it. This made it much more difficult to pick up the truck. I do not see why they could not move the truck to the location that I had previously requested. Upon picking up the truck, the agent requested a signed lease agreement for the apartment I am living in. This was never mentioned while I was filling out the online form for the reservation. I have a Utah Drivers License, but am living in Houston for 18 months while on a mission for my Church. I told her that I was helping another missionary move and that I was going to leave my car at the pickup location while I used the truck. She finally agreed to allow me to use the truck but did not seem too happy about it. Needless to say, I was quite disappointed with the pickup process.
Robert CThey were so kind it was a quick process in and out truck ran good had no problems from them great service
NIKO BThey really do take care of their customers. I had a long day of moving 4 bedrooms and 2 livings rooms worth of stuff from a third floor apt. Been awake 28 hours packing and moving. I was offered water and a comfy place to sit while my ride arrived. Best customer service I've come across in years. Thank yall
WILLIAM BI got overcharged, receipt says $49 but I got charged $180
RAYMOND FKeep doing what you're doing
DENNIS HThe representative, ShaDiamond was quite rude. She was impatient and questioned me on if I "really needed the truck for 24 hours". Very unprofessional.
MONTOYUA PAva is good and knows tge business.
ZIAUDDIN QOutstanding I will use them again.
JACKIE SEveryone was great , AVA was exceptionally fantastic … THANKYOU
RICHARD AI had reserved a appliance dolly 1 week in advance when I reserved the truck. When I went to pickup the truck, they said they were out of appliance dolly's.
TROY CIts just yhere is working on the main road thats it but everything is a okay
FERNANDO JAva was Exzellent. She is very knorwlegsble of her job. Her customer service is top tier....THE BEST!!!
CHELESE JI use this location occasionally. In my humble opinion it is the best U-Haul center I have used over the last thirty years.
EUGENE OEstoy súper contenta con la muchacha que me atendió creo que es la única mujer en esta tienda con tan linda atención al cliente qué lástima que no seme puedo quedar el nombre soy malísima para que seme queden los nombre pero una pequeña descripción es piel oscura y usa lentes y es delgada ❤️ muy linda persona 👏🏼
Discua I | Premières impressionsAva was fantastic.
LEAH SNothing. The rental experience was quick and efficient.
KENNETH KAva is extremely helpful and professional.
TIMOTHY MThe in-store service representative was great. She was very helpful and a very hard worker.
DOUGLAS TGood job all around
CHARLES CTerrese was exceptional. He walked with us to the units, answered all our questions and was very helpful in getting us the perfect unit. U-Haul is very lucky to have such a great employee.
debra m | Premières impressionsHad a climate controlled unit here from 2015 thru 1/2025. Never had an issue that was not addressed immediately. Have rented trucks here as well.
KIMBERLY M | Expérience généraleHad a very great experience!!
TERESA CThe was the best Uhaul store I visited. Everyone was so nice and friendly. Customer Service was excellent. Both representatives inside the store was helpful & accommodating towards my situation. I would recommend anyone in the cypress creek area to visit 7016 Fm 1960 store. 5 star service guaranteed.
Juquanna K | Premières impressions100 %. Great job
PAUL LNo one was at the counter, I had to wait 10 minutes for someone to show up and by the time they got me checked in it was 20 minutes past my rental start time.
NICKOLAS GAll employees and owner really nice
MICHELE H | Expérience généraleThe staff is Amazin!
SEDONIA S | Expérience généraleThe people at this location are friendly and competent. However, there was only one person at the counter, and I had to wait about 20 minutes in line to pick up a reservation. When I returned the trailer, it could not have been easier. There was a guy in the yard right there to help and check me in.
TERRY TAva and her staff were the BEST
Elvira M | Premières impressionsMake sure check alignment truck
LOVETTE MThanks for all you do! Ava rocks!!
Darlene S | Expérience généraleHORRIBLE experience!!!!! Lady manager at this place was super rude and made me feel like I was doing something wrong. I booked for 3 days and my reservation was somehow changed for 1 day. When I got to the store I was told by this lady that Uhaul does not rent trucks for more than a day. I told her to hold off on doing anything with my reservation so I could call customer support for help. I did and the person on the phone changed my reservation back to 3 days I explained what the store people had mentioned and even offered to move locations if easier. But the phone person said it was an easy fix and requested I go back to the store counter so they could check on my reservation and see the update. When I went to inform the store customer service person the manager lady got upset and said that I went over her head and that now other people were not going to have a truck to rent. I told her not my problem, I originally requested three days and the Uhal site said it was okay so how was I supposed to know. She argued as much as possible (for about 15 minutes) but I did not budge. She was tring to convince me that it needed to be changed to one day. I told her if I was wrong then its okay to fix but if not then I needed those three days. When I was walking away from the customer service desk she said, "This is why America is the way it is". Referring to me. This is SUPER offensive (Since I am Latino) and in order to avoid any more confrontation with this crazy person/store manager lady, I ignored her comment and kept walking. Im am VERY disappointed there are people working at this Uhaul store who do not care about customer service. Not once was I rude or raised my voice, instead I was trying to understand but it just seemed like these people were just upset they were not getting their way and they took it out on me verbally. It was stressful for me and my senior citizen parents who were present. I dont ever plan on going to that store ever again because of fear of another confrontation like that. Side note: I paid for a hand truck but there wasnt one provided in the truck. I did not go back into the store to avoid another fight. Not fair too.
Uki NFor months the Camera feature has not worked on the U-Haul app. Which means I cannot scan my drivers license or take photos of the van. I mention this every time I rent from U-Haul. The staff acknowledges the issue does occur - but nothing seems to change. As I drove away, I noticed the interior windshield was so smudged that driving was tricky, and the interior cab floor was dirty. This location is excellent and I've never experienced dirty equipment before. If that camera app had functioned I could have submitted images as requested on the email link provided.
TIMOTHY MCustomer Service was great, even though they were busy they still attended to everyone in the most efficient way.
SARAH PI just dropped the truck, didn't sign anything. Everything is pretty simple and based on trust. I will contact you again
ALIAKSEI PThe lady that assisted me is very good person. Appreciate how she manage the costumers.
REYDEL BExcelente servicio
YELITZA R | Expérience généraleVery helpful employee great service couldn't ask for anything more if needed I would return.
JUVENTINO A | Expérience généraleRien
ROBIN JS.O.
DANIEL NGreat experience storing our wine collection at this facility. Always secure, temperature and humidity maintained properly. Staff has always been helpful and courteous.
Gregory H | Expérience généraleAva and the entire team was impeccable. Very Effecient!
Candace G | Premières impressionsEmployees were always friendly helpful.
Karen B | Expérience généraleAva was great very helpful and understanding
ADOLFO D | Expérience généraleCouldn't of pick a better place.
JUVENTINO A | Premières impressionsVery good facility. Would highly recommend
vashishtha s | Expérience généraleU Haul, the brand does not seem to have a standard that’s loyal to it’s customers from store to store state to state, causing additional frustration and aggravation on top of the process that was already before the customer.
Felecia S | Premières impressionsI was satisfied with everything.
Arturo T | Premières impressionsThank u
CHERYL M | Expérience généraleThank you Ava for everything you did for me. Best of luck in the future!
PETER F | Expérience généraleAva was very helpful
brenda s | Expérience généraleThe manager was great but there was a strong smell in my unit that would not go away also the agent inside was very rude and unhelpful She was complacent in her job duties.
VIVIAN W | Expérience généraleThe staff was professional, courteous, and willing to go above and beyond service.
TERRELL R | Expérience généraleOver priced and the employees will harass you for the payment even after you schedule a date to pay.
Shaqwendolyn B | Expérience généraleThe staff there are great! Very friendly and helpful.
Alicia C | Premières impressionsDidn't have any issues and when I needed help they were able to help.
RYAN E | Expérience généraleHad my storage broken into and lost some personal items at one time.
JOHNNY C | Expérience généraleALL staff is great! Makes a HUGE difference.
Shannon H | Premières impressionsGreat service
Adonnis F | Déménagement en ligneMy experience with the U-Haul storage facility at 7022 Cypress Creek was excellent. I searched several nearby facilities before settling on them. I chose that faculty because it was well lit, clean, had limited hours for safety reasons, and truly kept the climate control units at a cool, dry temperature. (I found some of the other storage places that claimed they had climate control really didn't, as the system was on a motion sensor and air conditioning only came on when someone entered the building (otherwise it was hot)). Plus, on one occasion when I was late with a payment (it only happened once), I asked for a refund of the late fee and managers obliged.
Julia c | Expérience généraleThe facility is nice and the staff were always very friendly. however the price increases became simply unjustified and destroyed the value of your site. Given the large number of units with red tags for non-payment I think you'd be better served by charging slightly less and actually collecting monthly rental payments rather than charging more but locking people out due to non-payment
Jayson S | Expérience généraleThe staff was very helpful explained everything I needed to know about the size truck to rent , and the storage unit that was enough room for all my belongings.very professional.
Dana S | Premières impressionsEverything was awesome 🥰
JAKARTRA J | Premières impressionsRats in unit
Cynthia S | Expérience généraleStaff members failed to explain to me that I have to check in at the front entry before going to the back. I went in several times with my card not working and I had to walk to the front every time, however the card wasn't the problem it was I wasn't checking in and out because no one explained to me that's how it works. A little more information would've been helpful when I needed access to my storage unit one night. Also I thought I had 24 hr access which I didn't know I didn't have like shown on the back of the card.
Daniel V | Expérience généraleThe facility was very clean & the hospitality that, I received once, I got their wasn't so pleasant. But the evening that, I moved out the young-lady was pleasant.
Lynn P | Expérience généraleRenting storage space here was professional and friendly staff. Ava was knowledgeable and knew how to take care of any concerns I had. Would rent here again! Teresa
TERESA V | Expérience généraleI would like to thank U-Haul for having such a professional understanding don’t mind going above and beyond the call of duty to make sure the customer is happy and taken good care of; I give Ms Ava 5 🌟🌟🌟🌟🌟
Evelyn P | Premières impressionsIf Champion Forest had 10 stars, I would rate it a 10! Ava, runs a first class facility. She went out of her way to make my move in helpful and right. I had complications with my move from when I picked up the truck in OKC. It did not leave a good impression for me and UHaul. Then I met Ava! Customer service extraordinaire! She does what it takes to make your experience great. Champion Forest location will be my Houston location. She should be training your people or the goal for other Uhaul locations, and customer service in general. Again, thank you, thank you , thank you, Ava!
Patricia R | Premières impressionsThis place was incredible.
Jacob Q | Expérience généraleI really can't say enough about the level of professionalism and dedication that was given to me by Ava and Ben. They made an otherwise tough day a little more bearable. They went above and beyond to ensure that my moving crisis was a smooth transition on their end. UHaul definitely have a great team in these two.
SHARON W | Déménagement en ligneI absolutely loved storing my items here! Ava is the absolute best!!!! I would recommend this particular location to anyone looking for a storage facility! Honestly everyone that works at this location is so sweet and patient!
Lakeisha H | Expérience généraleAva and team were responsive and accommodating to all my needs and requests. Went above and beyond!!!
FLORCY M | Premières impressionsFriendly and knowledgeable staff
Deborah G | Premières impressionsGreat friendly staff above and beyond service made sure my unit fit my needs. Made sure all my questions were answered for example I asked if the area floods during severe storm etc.
BOBBY B | Premières impressionsStaff is very friendly and nice professional is amazing staff went above and beyond
Arlana B | Premières impressionsGoodmorning I just wanna say mental health is real, I was going thru a lot with moving to another state. I met Ms. Ava back in March when I came for a U-Haul storage. The most sweetest, kind, and have a wonderful smile. This woman goes above and beyond to make sure every customer is satisfied. She's a fast-pace worker I mean did you see her in action taking care of all 6 customers at one time. Thank you Ms. Ava for smiling, speaking and waving and helping out with everyone. Your kindness will go along way, thank you for letting me borrow the dolly, as a single parent moving everything myself you really help me out to the fullest.. I'm not going to any U-Haul but Champions because of Ava..
Brandie L | Expérience généraleThe manager was very rude. I wasn't able to get access into my building and so I went into the office for help. When I went in, being that it was my first time renting a unit I thought I was doing the entry access correctly (which I was). I informed her I can't get in and she kept asking me if I checked in which I did and then asked me if my pin was entered in correctly which I replied it said thank you Victoria on the small display screen. "Also, am I in the right location?"she asked. Why am I being asked the same question over two to three times? I'm not slow and I tried to gain access but there was difficulties on y'all's behalf. It just came across as it's not rocket science. Mind you you're familiar with your job so you can't expect for others to already know what to do. You should be open to helping people without the mannerism of someone inconveniencing you. For someone who doesn't know anything about public storage. I just needed a little help and patience's . Mind you nothing was wrong on my end. I just couldn't get access into the door for some reason and she couldn't find me in the system. So, when she went to go swipe my keycard that she made me it still said access denied. It took three to four swipes for it to go through. She could have had a better demeanor. The customer service lady was amazing and the guy that helped process our refund was also amazing. Need new management! I was thinking about staying but after that encounter I went home and decided I don't want to rent through this location.
Victoria R | Expérience généraleExcellent
Andrew J | Premières impressionsMiss Ava was great
Reggie W | Expérience généraleThe 9 months that my things were in storage the staff was helpful and attentive! They also were very patient when it came to my late payments.
Kiana S | Expérience généraleMs. Ava and staff were excellent. They made my move out processes extremely smooth and I was able to rent the truck and the material easily. Would highly recommend this location to anyone.
anna h | Expérience généraleAva is awesome. Runs a great operation. Very knowledgeable and helpful.
richard e | Premières impressionsManager Ava is awesome
BRINNY R | Expérience généraleStaff was extremely helpful and friendly. Hit a snag when using references for 20' truck rental and had to pay off someone else's account balance in order to rent truck. I do not personally agree with this policy and think it is ridiculous. However staff maintained a professional and courteous experience all In all. Thank you Uhaul!
KYLE C | Premières impressionsAva and her team are the best!!! My first time having a storage and they made my experience well worth it! Merci.
Lakeisha H | Expérience généraleThe attendant's were rude and impatient. The lady with the glasses and the lady with the curly Afro were talking about customers and their personal business and situations in front of other customers. My swipe card was not working after walking back and fourth 3 times and the lady with the Afro told me oh well she don't know what to tell me and went back to the desk. They were super unprofessional and their patience was nonexistent their tone and remarks to customers and about customers was appalling.
Carmen G | Déménagement en ligneAva was fantastic! Facility was exceptional… will recommend to all my friends.
Deborah M | Expérience généraleI had to get a public storage with another company. The reason I didn't complete a move in was because I was told this was an outside access unit. I asked a couple of times if they were sure because it said it was climate controlled and asked if it was a miss print. But then I thought maybe they did it for areas climate. Manager took care of things on my end except finding me another 30' unit close by. I also think this facility should be fenced and limit or direct people to not block others using facilities.
JEFFREY B | Déménagement en ligneUhaul cares about the families and customers it serves. The locations are convenient, safe, clean, and accessible. The management and personnel reflect the cultural values of its corporate leadership- customers come first!
ERIC R | Premières impressionsMs Ava was so helpful to me she really helped me with this process so respectful and knowledgeable
Terri W | Expérience généraleThis was the best experience ever... the saff OMG they attended to my every need and called to check on me when things happened to my unit.
Stephanie J | Expérience généraleThanks for all your help Ava 🥰
Nannette J | Expérience généraleEveryone was beyond helpful!
Carolyn A | Premières impressionsVery happy with the time it too to solve my problem with the unclean storage unit. The manager to time to clean when she was off making her a star in my book! Great service!
Kimberly S | Premières impressionsGood price truck rentals and storage units Convenient to return truck Convenient to make payments online Cool staff even new staff members Will continue to use Uhaul
Lizette G | Expérience généraleGreat young men 👏
VIVIAN D | Premières impressionsChristina is an exceptional manager…from the beginning of the lease to the end …I faced a major hardship and most places act all nasty but she responded with compassion, grace and so much kindness…these are the type of ppl you need at all of your locations. Thank you so much Christina.
Tarshekia C | Expérience généraleHorrible phone experiences with the 1800 #!!! Long wait, transferred and disconnects.
BEVERLY J | Premières impressionsChristina Pantoja and the staff are awesome and we would recommend that location to all. Christina Pantoja is very caring and does everything that she can to make sure her customers are satisfied. If we could give 10 stars we would.
MARWIN B | Expérience généraleAbove average rather than excellent because my lock got damage and replaced and I wasn't notified.
Catherine I | Expérience généraleThe light bulb was somehow hanging below the fixture when I moved things in, but I only needed to store items there for a pretty short period, only ever accessing the unit again to remove everything in it, so I never mentioned the absence of a functional light. Hopefully someone will fix that in B124 before it is rented out to someone else.
jelene w | Expérience généraleChristina, DeCorian, Tony & actually All the staff are fantastic. They're professional, knowledgeable & just very friendly and go out of their way to assist in any way possible.
NeKecia C | Expérience généraleChristina is the BEST Mgr you have in your system, trained by Yvonne & Dave Bondi!!! Tony did a great job as usual....Dale Darr
DALE D | Premières impressionsThe 5'x10' unit did not have a light inside, but the lighting in the hallways was exceptional. No light inside the unit was the only issue noted. The staff are exceptional, helpful, and accommodating.
levoy l | Expérience généraleHad storage for 2 years, never an incident. Great service, Great location.
Le R | Expérience généraleMerci.
Micshanna H | Expérience généraleThe staff was always professional and helpful. Merci.
john l | Expérience généraleThe only complaint l have is not being able to reach anyone at the storage unit when calling . I always have to call several times before getting anyone to pick up. But other than that I don't have any complaints.. The staff is very friendly and helpful and I would definitely recommend U-Haul Storage .
URSULA R | Expérience généraleDo not understand why I was not returned the balance of my September payment. Was paid up through the 30th of Sept. Removed all items and cleaned the storage (unit B031) on Sept the18th. Did not receive a pro-rated money for the 12 days I did not use the unit. We left the unit locked! Will remove lock on the 30th
Richard L | Expérience généraleAll Staff provided exemplary Customer Service
PATRICIA J | Expérience généraleGracias por sus servicios
DELIA F | Expérience généraleI am very disappointment. I was overcharged for a U-Haul rental. They charged me for the intial fee plus. They said no deposit was charged however the amount taken out suggested otherwise. The next day after I had returned the truck. I was charged an additional day plus some other unaccounted fees. When I spoke to bother customer service and the rep in office. They said they had no Idea.of why the charges occurred. Since they are pending charges I was told nothing they could do until the fee post. This error causes my account to go in overdraft. I was charged over $150 more for just a 24 hour rental. I will not be using them again.
Adriane M | Premières impressionsWonderful staff and facility
Jesus H | Premières impressionsChristina & the team are the best in Houston bar none!!!!! D Darr
Dale D | Expérience généraleGreat people at the location who are very friendly and great customer service. The flexibility and access is added bonus.
Michelle M | Premières impressionsElevator stopped working. There was no back up plan other than having a elevator repairman in. We should have a back up plan to ensure customers always have a way to get their belongings. I don't understand how the stairs only let you come down. We should be able to go up or down. Just a little fyi. Thank you
LEOPOLDO L | Expérience généraleAucun
NORRIS T | Expérience généraleWonderful thanks
Claudette H | Premières impressionsThere is no gate so security is lacking. My stuff got ripped off once
maximilian v | Expérience généraleThe team was very nice I was always come back to y’all 😊
CASSIE R | Premières impressionsStaff and the Mgr. Christina were awesome! Always good customer service at the location. Thanks T. Johnson.
Tamra J | Expérience généraleNeed better security a part of my couch was stolen while I packing up my truck during move out by a homeless lady living in a unit. Called and there was nothing y'all could do. All I got was a sorry.
carmen w | Expérience généraleThank you to Christina and Josh for getting me squared away so quickly!
ann z | Premières impressionsGood service thank you
Charles W | Premières impressionsExcellent with note... prefered flat carts over the ones that only seem to be good for mattresses... availability on the flat carts seemed limited or they were in other buildings....
Catherine I | Déménagement en ligneThe owner/GM was awesome and clear with instruction. No problems and the process was a breeze.
Devaney R | Premières impressionsGrat staff
henrietta g | Premières impressionsI love having my item's here, everyone is so friendly and I know the owner's from year's ago, and they are truly amazing and care, about their Consumer's and not worried about taking individuals thing's, for money. Much more success in their future endeavors.
shekeitha s | Expérience généraleGood all around experience
Tom F | Expérience généraleBig Thank to Christine. She was such a big help during the process..
Lucille F | Expérience généraleI was sold a storage unit that was already sold. I came to put my stuff in storage that I paid for but to find out it was someone else's was totally not professional
kristal s | Expérience généraleChristina was very helpful and pleasant! Nice person I love the way she's alway offer great CS
miracle j | Expérience généraleThe Employee / Owner of this facility sets the standard for Customer assistance and support. She treated her customers as friends and was always willing to help.
DOLORES C | Expérience généraleSunday 10/31/2021 l forgot his name very light voice he was very nice and understanding my needs.
Deborah W | Premières impressionsWonderful customer service and very clean storage units. Christina Pantoja the General Manager was at the location at 7:00 am just like she told me and that made the transition from one unit to another much more manageable with my very packed schedule considering work and movers. Christina Pantoja and her team are very professional and made me feel valued. I will continue to refer this location and utilize UHAUL services for my storage needs. Thanks, Ms. Fisher
Terry F | Premières impressionsProperty should consider putting the gates back up, but otherwise I enjoyed my time at the storage facility and would definitely recommend.
Keana O | Expérience généraleGood customer service
William W | Premières impressionsBeen a customer for a several years now, staff is always helpful.
Octaviano G | Expérience généraleAbsolutely wonderful people at this office. They were courteous over the phone, helped me and my daughter calm down after a minor incident on the road, and had a great attitude and follow up. It was a definite positive experience dropping off the truck here.
Cecilia O | Premières impressionsChristina is super helpful and never disappoints.
mujahed d | Expérience généraleChristine property manager was awesome big help always returned my calls. I loved the experience overall.
josh y | Expérience généraleExcellent price for what i need
Nelson A | Déménagement en ligneI reserved 2 units last week online. the staff checked me into the 10x20 and then informed me that the 10x15 was not a unit this location even offers. I had to cancel both as they didn't even have anything comparable in size available. Incredibly inconvenient.
Sarah S | Expérience généraleYour staff had verbal And email agreements with me to upgrade my space and Then gave the units away twice!!! This cost my staff time and money. We did take another space but it isn't what we wanted. Only stayed because we had already spent too much $$ and time. So disappointed after having been there for about 10 years
BARBARA P | Premières impressionsIrene was very nice and helpful
miracle j | Premières impressionsChristina the Property Manager is amazing and made the process easy. She went above and beyond to make sure everything went seamlessly-- and it did! Merci.
Stacy G | Premières impressionsExcellent experience with Christiana
Laura E | Expérience généraleThis has been the worst experience I have ever had after having to drive two hours away and two hours back to get the U-Haul I reserved on my graduation day I’ve been drove eight hours across the state of Texas to find out that the storage I reserved did not have a lock so they sent me to another location those storage or flooded finally the third location 30 minutes from where I’m living did not have my size so I had to get two smaller storage is all the way in different buildings complete horrible customer service
PATRICK C | Premières impressionsI don’t have a storage
Diego M | Expérience généraleEveryone we communicated with throughout our experience renting here was knowledgeable, helpful and pleasant! De'Corian checked us in and did a great job.
Carmen D | Expérience généraleThe day after I got the unit I went back and my code was apparently changed without my permission. Once I got back into my unit there was no light bulb. At the end of the lease I had one hour left to get my stuff out and the storage was closed at 9 pm when the sign says it's open till 10. All and all not a very good storage and I will not be using uhaul storage again.
jay g | Expérience généraleI will say this when I first went to rent my space I was treated very rudely and kicked out of your store by the most unkind rude person I've ever met in my life, thank God she's no longer there and I did call corporate. Since not having to deal with her I have encountered several nice people that work there and I've had a good experience . Feel free to contact me at 713-594-5685 thank you my name is Shauna Jessee
Shauna J | Expérience généraleReserved space was told it would only take a few minutes to check in. Instead the staff member couldn't find my reservation and the computer would not set us up. Then code would not work so we waited for over 40 minutes with two moving vans waiting to unload. Final the manager stepped in any we got into the unit.
Privacy R | Premières impressionsUHaul was there when I needed storage. The policy that prohibited me from cutting off my lock was tough to the tune of $119 to secure a locksmith, but overall, I rate the establishment Excellent.
Shirl M | Expérience généraleCustomer service is unfriendly and demanding
QUINSHAEA J | Expérience généraleThe lady that checked me out was awesome
Devon R | Premières impressionsAmazing customer service- can’t recall her name but each time she provides the best service!!!!!
Jamie G | Expérience généraleThe storage units were kept very clean. I couldn't have had a better experience. The staff was Great! Thank all of you for such a wonderful experience again.
ELAINE R | Expérience généraleI had to write a amazing google review for the staff here at the Uhaul. Everyone here was kind and helpful. Thanks again.
Jeanette R | Premières impressionsWas told over the phone that when I booked my trailer that I would get my first month free and I explained that to the associate that helped me yet I still got charged for the first month and that's frustrating. My whole experience with U-Haul has been the worst ever from booking the trailer to the storage. Will never use you all again
Jamie G | Premières impressionsI was lost, but the employee took care and guided me and made me felt comfortable.
My H | Premières impressionsGreat Customer Service. Would use UHaul for storage again if needed. Would definitely recommend.
Judith C | Expérience généraleProfessional and helpful staff. Clean facility.
Sari S | Expérience généraleExcellent, professional staff. Great clean facility.
Sari S | Premières impressionsConvenient location & helpful staff
Andrea M | Expérience généraleGreat!!!
Brevenando H | Expérience généraleI enjoyed using this facility very much. The only thing that wasn't perfect in this experience was that I could not access my unit at times that were convenient to me and had to rearrange my schedule.
WHITNEY W | Expérience généraleExcellent Service and Staff! Special kudos to Cynthia!
Santhosh S | Expérience généraleCourteous staff, however there was a price discrepancy.
Taaliba M | Premières impressionsCYNTHIA was the best Manager I have ever met. She really took her time explaining any showing me around. She also offered me the best deals and helped with the moving in. 5 STARS just for her!!
Santhosh S | Premières impressionsLarge, clean RV storage facility. Carla and her staff are amazing. Excellant customer service. Very pleased with the rental experience.
Judith C | Premières impressionsgreat customer service quick no hassle
Regina J | Premières impressionsThomas and his trainee were competent, efficient and polite
Lasherrie E | Premières impressionsI absolutely love it here! Carlia and her staff are amazing! I will recommend everybody to go to this location! Just amazing!
brandy w | Expérience généraleYou are the bomb . Com
Sandra J | Premières impressionsCarla was awesome and her staff was friendly and helpful at all times. I will use this UHaul again for my future storage needs.
Dennis G | Expérience généraleVery satisfied
Dale D | Expérience généraleThe staff and facility were excellent!
Michael M | Expérience généraleVery nice well maintained. I kept a unit here for over 15 years
JOHN C | Expérience généraleThank you Yvonne for all of those years of Excellent customer service. Donna
DONNA T | Expérience généralegreat,clean, safe facility and friendly staff.
Geetha R | Expérience généraleVery clean and well maintained facility.
LAURA P | Expérience généraleThe front desk manager, Yvonne Blondie--the lady from Michigan-- was very friendly, professional and helpful. Not sure how it could have been better!! And everything is so CLEAN!!! Merci
Patricia S | Premières impressionsI will recommend the storage facility to all.
Patrick G | Expérience généraleAwesome crew.
Justin N | Expérience généraleIt was a good experience
Yon w | Expérience généraleGreat service. Thanks
DANIEL C | Expérience généraleI was satisfied with the services and would recommend to others.
FREDERICK K | Expérience généraleSimply the best I have ever used.
Gwendolyn P | Expérience généraleVery good
Barry H | Expérience généraleThank you John and Yvonne for being such nice people.
tara w | Expérience généraleCourteous, professional, warm, thorough and accommodating service… What else would one ask for!
Ibrahim E | Premières impressionsExcellent
CHELSEA D | Expérience généraleYvonne has been wonderful from day 1. I enjoyed having my storage here and will send anyone needing storage directly to her.
DESIRAE R | Expérience généraleonly used storage for less than 1 month service was great
Michele M | Expérience généraleThank you for going above and beyond to help me with my move and storage needs. If ever I need a truck and storage in the future, I'll be sure to call you. Thank you very much for your great customer.
Sonya M | Expérience généraleNice and Clean. The staff was always friendly and helpful.
Bryan S | Expérience généraleAlways very accommodating, with great service. Place is clean, organized and maintained.
Gregory H | RéservationThanks
David B | Expérience généraleGreat service clean and safe facility.
VLADIMIR M | Expérience généraleAucun
David H | Expérience généraleYvonne was very helpful and responsive.
Netrix L | Expérience généraleI enjoyed using this facility very responsive and good reminders about payments and communication
JUANELLE B | Expérience généraleVery informative
Alecia B | RéservationI would absolutely recommend this location to any family and friends. Excellent customer service.
Deborah W | Expérience généraleExcellent service every time. Loved the price of my unit. Would rent a unit at that location again if I needed. I just don't now anymore at the time.
Frederick J | Expérience généraleGood work!
Robert H | Expérience généraleThank you for your great customer service!
Zoe B | RéservationI got really good deal for 3 months .One month free of charge .
Maria I | Expérience généraleAlways felt safe loading and unloading. Facility was immaculate. Carts were conveniently located and readily available. Very pleased with the overall experience.
lisa m | Expérience généraleAwesome staff!
Richard G | Expérience généraleU-haul helped us throughout this past year as we recovered from the Harvey flood. Thank you and we will recommend you to others.
John G | Expérience généraleGreat Service.
MELVIN L | Expérience généraleDdddddd
diana b | Expérience générale