Évaluations des clients U-Haul Moving & Storage of Champion Forest

I will say this when I first went to rent my space I was treated very rudely and kicked out of your store by the most unkind rude person I’ve ever met in my life, thank God she’s no longer there and I did call corporate. Since not having to deal with her I have encountered several nice people that work there and I’ve had a good experience . Feel free to contact me at 713-594-5685 thank you my name is Shauna Jessee

I reserved my van online along with a furniture dolly. Upon arrival I was told they do not have any furniture dollys but they had an appliance dolly....So why was I able to reserve one online? And you would think they would let me have the appliance dolly for the price of the furniture dolly, bc that was a mistake on their end. Nope.. they didn't care. he still charged me the extra.. I also selected to drop of the van closer to the place I was moving( they had that option online) he then proceeds to tell me, that's not an option, and that I have to drive it back to that store.. another 30 miles... again why was I able to select these options online if they are not available to me??? It's very frustrating and I've never had this experience with any other uhaul.... also when dropping off the van, I was told I would have a receipt emailed to me... I have yet to receive it more than 24 hours after the fact and I have multiple charges and idk what for. I'm assuming the extra miles I had to drive back to the store... idk it would be nice to be able to see what I'm being charged for.

Reserved space was told it would only take a few minutes to check in. Instead the staff member couldn’t find my reservation and the computer would not set us up. Then code would not work so we waited for over 40 minutes with two moving vans waiting to unload. Final the manager stepped in any we got into the unit.

Truck was clean but the right side mirror was broken and stuck in a inward position making switching lanes and seeing anything on the right side impossible. Had to have a car follow the truck every time we went back and forth to our new house which wasted more gas and time in order to ensure our safety and the safety of our property inside of the truck. For a 20ft truck, you need those mirrors for sight so it was completely unprofessional and not safe at all for consumers to use. Not to mention that they docked us for less than two gallons of gas at $5.50 a gallon when we were originally said it would only be $3.50 a gallon if it was not at the exact amount of fuel we received it at. Obviously we had to drive from the gas station to the drop off location, but with going less than 10 miles from the gas station where we filled the truck to the drop off location there is no way we were lower than when we got the truck at 7/8ths of a tank.

UHaul was there when I needed storage. The policy that prohibited me from cutting off my lock was tough to the tune of $119 to secure a locksmith, but overall, I rate the establishment Excellent.

Drop off went well. The business was well lighted vand i had no problem to find the dro of key box.

Over charged me and did not give me my money back they lied ...i literally had the uhaul van for an hour brought it back with in an hour and the charged me for 2 days and gas

Everything was wonderful, and it was. super easy to make reservations for the truck rental. Very nice people to do business with.

Customer service is unfriendly and demanding

customer service rep was great

Great customer service!

The guy is multitask. While waiting on a customer that was waiting on a call. He did me and another and had a trainee. He's awesome customer service.

I purchased rental insurance online for $10 but when I got to the rental store they charged me $20. I also rented a furniture dolly online but once again there was discrepancies. I was informed they did not have any furniture dolly to rent but I could buy one. Very disappointed with online purchases and the store not having the same information.

When I returned the truck I complained that it was not full of fuel because I only drove it 23 miles and it took over 7 gallons of gas. I felt they should have paid for part of that. The truck was over 20 years old and the fuel gauge is not longer accurate. So, being honest, I paid for my fuel and whoever didn't fill it on the previous rental. I realize this is not a large amount, but I feel ripped off. Further, when I complained, the young man on duty said he did not have the authority to make the adjustment, but he would leave the invoice as pending and the manager would call me the next morning and make it right. This didn't happen. All she did was finalize and charged us full value. I am not a big customer but do utilize your services 2-3 times every year when I need a truck or trailer. I now have to consider if I should continue utilizing your services. You are convenient, but your competition is available in my area. Sincerely, Tom Rinaldi

The lady that checked me out was awesome

Order was scheduled for one location, traffic called and said I had been switched another Location. Went to that loc as soon and it had been switched to another location.took 20 minutes to get to new location in bumper to bumper traffic. Upset with this switch, new location required me to go thru a terrible online registration to check in. Have used uhaul before with only minor problems. Only way I will use them in future if there is no one else.

The young men where very pleasant and made sure everything was good with me.l live by a closer uhaul but l would come to this one.

Amazing customer service- can’t recall her name but each time she provides the best service!!!!!

Keep doing what your doing

Gas efficient trucks. Shit was crazy.

The storage units were kept very clean. I couldn’t have had a better experience. The staff was Great! Thank all of you for such a wonderful experience again.

The lady who helped me excellent customer service. She was very helpful and courteous

The overall experience was really good.

I had to write a amazing google review for the staff here at the Uhaul. Everyone here was kind and helpful. Thanks again.

The practice of making me call my alternate point of contact then the employee calling that contact to confirm they can be reached is utterly BS. I don't like being lumped in with whoever these people are that you have created this policy for. It's enough to make me consider looking elsewhere the next time I need this type service.

Only one person working we were told to go stand outside and wait until the rep was finished working with another customer

Was told over the phone that when I booked my trailer that I would get my first month free and I explained that to the associate that helped me yet I still got charged for the first month and that’s frustrating. My whole experience with U-Haul has been the worst ever from booking the trailer to the storage. Will never use you all again

Process charges accurately. My card was charged extra due to a mistake on their part. I'm a Hurricane evacuee and I need my money right now, now I have to wait days only to get half of it back.

Find a way to send the customers money back faster and actually fix the vehicles before renting them out

It was tight to drop of trailer and truck.

The GM, Tina Stanley, was extremely helpful and friendly. She thoroughly explained process and answered all questions.

Excellent service

This was a horrible experience, the truck didn't have a/c, the transmission was slipping, (we couldn't get the truck out of 2nd gear). It didn't appear to have been cleaned in quite some time. I wouldn't recommend this location to my worst enemy!

Maintain a professional, caring, and dependable staff. Ms. Lyneete was outstanding!

The “19.99” rent is a joke and miss leading. Way more expensive could have rented cheaper.

They were excellent. I went to the wrong location, they called me to make sure I new where to go. While I was there the power went out, they still did everything they could as soon as it came back on to make sure i got out quickly. Great people.

I was lost, but the employee took care and guided me and made me felt comfortable.

I had never rented a U Haul truck before. I had added a dolly to the order. I was not told that I needed to collect the dolly my self and place it in the truck. I got to my location it was not in the truck. My son had brought a dolly so I did not bother going to get it back at the Uhaul. I also ended up with a medical emergency and my sons were late turning in the truck. First and last time using U haul. The store manager was training anew associate. I feel bad for that kid. She has no idea what good customer service.

Cypress Creek was the final location I went to after being sent to 2 others because the first pick up location couldnt find my reservation with the given order number, then, the second location didnt have the truck availible. In the end the 3rd location handled everything efficiently, just had to postpone my movers for an hour, they were the real heroes.

I am still shocked the miles are not unlimited local a big disappointment especially doing Cov19.

Radio did not work. Air Conditioner was about 75% cool, might need freon or something.

Fantastic service..thankbyou so much christina..you did a great job..

These service agents were very good. They were nice and respectful,even though I was really frustrated because my initial location was changed twice and I had to jumps through hoops to find out at the last minute that the truck I had reserved was not at the preferred location. They were patient and did everything they could to make sure I was taken care of. I don't know what the deal with Uhaul is and why they change locations after a reservation is made, but Uhaul needs to understand that when people are making a plan to move the last thing they need is for the trucking company to be the limiting constraint.

I had an apt to pick up vehicle @ 5:00 pm on Friday , i waited till 7:45 pm to get a u haul bigger than the one that i reserved. I called the office letting them know that I wouldnt be there by closing time wich was 7:00 pm i dropped the uhaul off @ 8:00 15: min after 24 hrs . I was billed another 115.00 i called and tried to speak to the manager Kay and she wasnt co-operative at all. i called again later the next day to see if we could resolve and once again she said i owed the $$. she had no customer service skills that i could tell, rude, not understanding and down right uncooperative.

The rep was late took.me hours before I could get the truck unloaded so I took off transporter myself so we could get started then I was charged when I was told the days after was complimentary and had until aug 2 at 9 to return truck no additional charges my rental was paid through until July 31 and additional days was complimentary due to delays because of covid I was told ro take off safe trip to cover that as well.

The guy that was suppose to open the store didn't come until 30 minutes AFTER 9AM when the scheduled open time was. Then he was the only one there with a line of like 10 people. It took 45 minutes to just get a truck.

NO KNOWLEDGE OF THE SYSTEM! The lady Katy is very RUDE! She also talked to the older black guy like he was trash and he works there!!!! She is a disgrace

The staff at this location are exceptionally terrific. The process was easy and they were very friendly and helping on a busy day.

The place is clean. The vehicle is clean and good. I believe both (Place and vehicle) are kept in good Conditions by the receptionist who helped me with registration and When I returned the vehicle. He actually processed the return. But I was slightly felt he was a but defensive when I asked questions when I first enquired about hiring the vehicle. After that the experience was good.

The staff very helpful throughout the entire experience. The use on technology for validation and notifications was excellent. Easy to use

Great Customer Service. Would use UHaul for storage again if needed. Would definitely recommend.

At check-in/pickup the vehicle's gas level was not inspected properly, it read 5/8 full when I picked it up. When I dropped it off it was at 1/2 a tank but I was charged over $50 to fill up the gas tank!? I don't understand the logic, the young man that received the equipment was very rude and disrespectful. I will no longer be an advocate for U-Haul, the equipment was excellent but as far as all customer service, it was poor at best.

Thomas was very professional. Thank you for your service.

Professional and helpful staff. Clean facility.

Very happy and kind team. Always have what I need, nice office.

Fire the representative that so rudely and disgustingly approached me upon the close of the rental

Hired help excellent!

Great truck. Easy to drive. Will rent one again.

Excellent, professional staff. Great clean facility.

Thank So Much For A Pickup, That I Could Pick Up A Few Small items in A Short Relaxing Time. The Mileage Cost $0.69 per Mile is Extremely To High, Please Low That!! And Everything Will Be Perfect. Business Will Sky Rocket. Thanks JWW

I am pregnant and I had to wait over an hour for my reservation to be located also the ID scanner supposedly didn't work I Snapped about 5 photos before I could move forward. Everyone was cordial but the experience was annoying:

Cristina was very helpful. When I returned, someone else checked me in and there was an overcharge problem with my bill and the agent didn't know how to check to see what the problem was on his hand held device. But he consulted with Cristina and she explained what happened and resolved the issue. There needs to be a big sign directly outside between the 2 driveways that shows the return driveway if further down the street to avoid confusion. That said my the rental agent could explain the return driveway with a hand direction gesture to make it memorable or to point it out and emphasize the proper return entry. Christina gets a high A+

Convenient location & helpful staff

Great service!!

The employee who completed my rental was not trained or prepared to assist me. Several attempts to complete the rental caused a significant delay in getting the trailer and on to my project. Please spend more time training your employees before leaving them alone in the store. This was extremely frustrating.

Hello, today I had a very bad experience with the person who works in this location. I think he was racist I am Hispanic but I have rented U Haul 3 times but they never treated Me Like that. so I hope they call this guy's attention he is like an Asian I would not like that they remove the work but if you train it it will make your work better

Great service great value

The processing times happening right now are much higher. I was frustrated that three employees were in the store and could not help with my rental until the app showed the order was finished processing. The truck didn't start several times throughout our rental including while we were on the lot. However, because the processing time had already take 45 minutes and we were late to our next appointment, we couldn't afford to start all over. It took 3 tries to get the truck started. It took a full hour from arriving on property, no one in line ahead of us, to complete the rental. Very frustrating.

Great!!!

I enjoyed using this facility very much. The only thing that wasn't perfect in this experience was that I could not access my unit at times that were convenient to me and had to rearrange my schedule.

Excellent Service and Staff! Special kudos to Cynthia!

Courteous staff, however there was a price discrepancy.

CYNTHIA was the best Manager I have ever met. She really took her time explaining any showing me around. She also offered me the best deals and helped with the moving in. 5 STARS just for her!!

Large, clean RV storage facility. Carla and her staff are amazing. Excellant customer service. Very pleased with the rental experience.

great customer service quick no hassle

Thomas and his trainee were competent, efficient and polite

I absolutely love it here! Carlia and her staff are amazing! I will recommend everybody to go to this location! Just amazing! 👏🏽👏🏽👏🏽

You are the bomb . Com

Carla was awesome and her staff was friendly and helpful at all times. I will use this UHaul again for my future storage needs.

Very satisfied

The staff and facility were excellent!

Very nice well maintained. I kept a unit here for over 15 years

Thank you Yvonne for all of those years of Excellent customer service. Donna

great,clean, safe facility and friendly staff.

Very clean and well maintained facility.

The front desk manager, Yvonne Blondie--the lady from Michigan-- was very friendly, professional and helpful. Not sure how it could have been better!! And everything is so CLEAN!!! Thank you

I will recommend the storage facility to all.

Awesome crew.

It was a good experience

Great service. Thanks

I was satisfied with the services and would recommend to others.

Simply the best I have ever used.

Very good

Thank you John and Yvonne for being such nice people.

Courteous, professional, warm, thorough and accommodating service… What else would one ask for!

Excellent

Yvonne has been wonderful from day 1. I enjoyed having my storage here and will send anyone needing storage directly to her.

only used storage for less than 1 month service was great

Thank you for going above and beyond to help me with my move and storage needs. If ever I need a truck and storage in the future, I’ll be sure to call you. Thank you very much for your great customer.

Nice and Clean. The staff was always friendly and helpful.

Always very accommodating, with great service. Place is clean, organized and maintained.

Thanks

Great service clean and safe facility.

None

Yvonne was very helpful and responsive.

I enjoyed using this facility very responsive and good reminders about payments and communication

Very informative

I would absolutely recommend this location to any family and friends. Excellent customer service.

Excellent service every time. Loved the price of my unit. Would rent a unit at that location again if I needed. I just don’t now anymore at the time.

Good work!

Thank you for your great customer service!

I got really good deal for 3 months .One month free of charge .

Always felt safe loading and unloading. Facility was immaculate. Carts were conveniently located and readily available. Very pleased with the overall experience.

Awesome staff!

U-haul helped us throughout this past year as we recovered from the Harvey flood. Thank you and we will recommend you to others.

Great Service.

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