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SEAN K. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Champion Forest
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The check in when no ones avalible could be smoother, a lock for trailer hitches could be provided for after hour returns by the company to insure extra security ror both parties along with pictures.
Gregory L.Christina was great!
Christina R.Do not understand why I was not returned the balance of my September payment. Was paid up through the 30th of Sept. Removed all items and cleaned the storage (unit B031) on Sept the18th. Did not receive a pro-rated money for the 12 days I did not use the unit. We left the unit locked! Will remove lock on the 30th
Richard L. | Expérience généraleAll Staff provided exemplary Customer Service
PATRICIA J. | Expérience généraleGracias por sus servicios
DELIA F. | Expérience généraleChristina was amazing , and I always enjoy the service I get from her and her team , its like my first Uhaul location that I only want to work with .
Brandon B.I am very disappointment. I was overcharged for a U-Haul rental. They charged me for the intial fee plus. They said no deposit was charged however the amount taken out suggested otherwise. The next day after I had returned the truck. I was charged an additional day plus some other unaccounted fees. When I spoke to bother customer service and the rep in office. They said they had no Idea.of why the charges occurred. Since they are pending charges I was told nothing they could do until the fee post. This error causes my account to go in overdraft. I was charged over $150 more for just a 24 hour rental. I will not be using them again.
Adriane M. | Premières impressionsVery friendly staff
Adriane M.Tried to charge me for gas needed when I had before and after photos showing I had the exact amount to return with no additional cost.. $1 per mile overage is highway robbery..
Brian F.Cab was filled with ants
ANDREW R.Wonderful staff and facility
Jesus H. | Premières impressionsI was supposed to have a utility dolly. It wasn't in the trailer. I was charged anyway. They overcharged for fuel I didn't use. There was only a quarter of a tank of gas in it when I picked it up, but they charged me for 12 gallons of gas. I will never use this location again.
Tammy C.Christina & the team are the best in Houston bar none!!!!! D Darr
Dale D. | Expérience généraleGreat customer service! The two young men were super helpful and very polite.
Emprise M.Very professional and swift experience!!
LINDA C.Great people at the location who are very friendly and great customer service. The flexibility and access is added bonus.
Michelle M. | Premières impressionsElevator stopped working. There was no back up plan other than having a elevator repairman in. We should have a back up plan to ensure customers always have a way to get their belongings. I don't understand how the stairs only let you come down. We should be able to go up or down. Just a little fyi. Thank you
LEOPOLDO L. | Expérience généraleTerrible customer service, workers could not assist with equipment. No one did their job customer service a zero
Johanae J.Aucun
NORRIS T. | Expérience généraleThe whole team was great, I'll rent from the again
SHARITA W.Keep your reservations
John M.Quick and easy process
edwin R.truck a/c didnt work 100 %, wind shield wipers didnt work and it rained
Gabe B.STILL WAITING FOR MY RECEIPT!
scott P.I love Ms Cristina and the rest of the team, they're awesome
Juan M.The Cargo Van I rented was almost brand new, which was great. However, there was a very strong odor once inside the van. I don't know what caused the odor, but it was very noticeable.
Eugene O.Wonderful thanks
Claudette H. | Premières impressionsThe employee that was opening was late. Pushing back everyone's timeline. They also didn't has the furniture covers I ordered.
Briana C.There is no gate so security is lacking. My stuff got ripped off once
maximilian v. | Expérience généraleNext time do not load any vehicles onto transport if you're not going to explain or share any concerns that there will be issues unloading.
Stephen F.The rep at the counter was awesome
chenita J.Attendant was very customer friendly and displayed a vested interested in how everything went! That type of customer service is hard to come by these days. Merci.
Justin E.It would be great if those handheld devices could just stand in and scan out equipment. Were they could literally just scan the person's ID, scan the equipment, then swipe their pmt card. The Rental process could easily be under 5 minutes for any equipment, if it was done that way.
Robert B.Over chartered my card 25$ for no reason been trying to call customer service for the past week then at that even I was returning the truck was already dealing with the location giving me bad information saying I couldn't return truck there then me having to call somebody to tell me I can return truck there then they where rude unprofessional and over charged me shits ridiculous still have yet to say why I was over charged when I brought the car back over the amount of gas didn't go over mileage and turned it back hour before it was due ? I should be entitled to some compensation cause that's horrible customer service
PAYTON P.My pickup location was changed twice.
Charles H.The team was very nice I was always come back to y’all 😊
CASSIE R. | Premières impressionsservice was slow but understandable due to holiday drop off.
David W.Your manager Christine was awesome very professional,smart and courteous!
David M.Staff and the Mgr. Christina were awesome! Always good customer service at the location. Thanks T. Johnson.
Tamra J. | Expérience généraleThe Manager and Staff are always friendly and professional
Tamra J.The employees are on there phone 24/7 and made me hook it up myself and did not even remove the red lock I had to go back inside and when he put the chains on he had them tighter then a mother in law telling you to marry her daughter and I'm pretty sure they were high
Allea S.I have not received my final bill yet
Patricia T.Hire friendly employees. The guy who helped me wasn't friendly are all and acted as if he didn't even want to help me. He helped the customer in front of me but as he was helping me, he was also talking with the customers BEHIND me. When he asked for my ID, I gave him my LTC ID card because I keep that on top. He shoved it back to me and said it wasn't an ID which it is. So he FINALLY gave me the key to the truck and told me he didn't know where the truck was and he was coming out to help. He never came. I FOUND the truck and as I was pulling it around, I saw him outside pulling the truck around for the customers who were behind me. So I was trying to tell him the driver side door had a problem closing ans there was a little gas but he just looked at me and walked in the store. I just left. I'll NEVER go there as long as he's there and you can be sure that I'm posting this experience on our neighborhood website Next-door Prestonwood!
SHARON B.Need better security a part of my couch was stolen while I packing up my truck during move out by a homeless lady living in a unit. Called and there was nothing y'all could do. All I got was a sorry.
carmen w. | Expérience généraleI had to move return location. Original location in current was supposed to be open today but was closed. Signs everywhere saying they'll be back tomorrow. The app didn't work either. Couldn't find d my location despite following directions to turn location on.
Christie S.Thank you to Christina and Josh for getting me squared away so quickly!
ann z. | Premières impressionsMore visible signs to go to the second building for uhaul rentals.
Lesa J.Explain extra charges. I adjusted the gas amount (what was actually in the tank/showing on the fuel gauge) on you guys' website, using the 30mins tea link provided. And, was still charged after putting gas in the truck to match the amount the was actually in the tank, before I used the truck. Did not appreciate that.
dasianae N.You have very good customer service and provide good service! I am very satisfied to have chosen U-Haul .
Cinthia N.The staff was very friendly, helpful and knowledgeable. I will use them again and recommend to friends.
kathy P.Nothing..âââââ
irene S.Everyone was great!!!! Great customer service! Very knowledgeable associates and very friendly. Keep up the great and excellent work!!!!
MELISHA M.General Manager Did a great job! Best overall experiene I have ever had at any u-haul.
Matthew S.Disorganized. Forgot my dolly. Truck leaked water on my stuff.
Dyana B.Christina and Damon were very accommodating from setting up the reservation to the return. Very clean facility. Always great to have a good customer service experience. Good Job Christina and Staff.
Mark H.Because UHAUL discriminates against American State Nationals and publicly embarrasses American State Nationals for not being like them an demanding I give up my God given rights to conform to their demands of service, which would remove my constitutional protections.
Michael D.Truck smelled like smoke. The attendant left me waiting alone in office for 20 minutes.
Terrance D.My service advisor - sorry forgot his name - was extremely polite, professional, friendly and helpful.
STUART D.I was very satisfied with everything. No changes needed
Norinda G.The truck smells like smoke, Uhaul should adopt a no smoking policy for their vehicles.
Alain B.Awesome Customer Service!
benard R.Good service thank you
Charles W. | Premières impressionsExcellent with note... prefered flat carts over the ones that only seem to be good for mattresses... availability on the flat carts seemed limited or they were in other buildings....
Catherine I. | Online Move InThe owner/GM was awesome and clear with instruction. No problems and the process was a breeze.
Devaney R. | Premières impressionsGrat staff
henrietta g. | Premières impressionsI love having my item's here, everyone is so friendly and I know the owner's from year's ago, and they are truly amazing and care, about their Consumer's and not worried about taking individuals thing's, for money. Much more success in their future endeavors.
shekeitha s. | Expérience généraleGood all around experience
Tom F. | Expérience généraleBig Thank to Christine. She was such a big help during the process..
Lucille F. | Expérience généraleI was sold a storage unit that was already sold. I came to put my stuff in storage that I paid for but to find out it was someone else's was totally not professional
kristal s. | Expérience généraleChristina was very helpful and pleasant! Nice person I love the way she's alway offer great CS
miracle j. | Expérience généraleThe Employee / Owner of this facility sets the standard for Customer assistance and support. She treated her customers as friends and was always willing to help.
DOLORES C. | Expérience généraleSunday 10/31/2021 l forgot his name very light voice he was very nice and understanding my needs.
Deborah W. | Premières impressionsWonderful customer service and very clean storage units. Christina Pantoja the General Manager was at the location at 7:00 am just like she told me and that made the transition from one unit to another much more manageable with my very packed schedule considering work and movers. Christina Pantoja and her team are very professional and made me feel valued. I will continue to refer this location and utilize UHAUL services for my storage needs. Thanks, Ms. Fisher
Terry F. | Premières impressionsProperty should consider putting the gates back up, but otherwise I enjoyed my time at the storage facility and would definitely recommend.
Keana O. | Expérience généraleGood customer service
William W. | Premières impressionsBeen a customer for a several years now, staff is always helpful.
Octaviano G. | Expérience généraleAbsolutely wonderful people at this office. They were courteous over the phone, helped me and my daughter calm down after a minor incident on the road, and had a great attitude and follow up. It was a definite positive experience dropping off the truck here.
Cecilia O. | Premières impressionsChristina is super helpful and never disappoints.
mujahed d. | Expérience généraleChristine property manager was awesome big help always returned my calls. I loved the experience overall.
josh y. | Expérience généraleExcellent price for what i need
Nelson A. | Online Move InI reserved 2 units last week online. the staff checked me into the 10x20 and then informed me that the 10x15 was not a unit this location even offers. I had to cancel both as they didn't even have anything comparable in size available. Incredibly inconvenient.
Sarah S. | Expérience généraleYour staff had verbal And email agreements with me to upgrade my space and Then gave the units away twice!!! This cost my staff time and money. We did take another space but it isn't what we wanted. Only stayed because we had already spent too much $$ and time. So disappointed after having been there for about 10 years
BARBARA P. | Premières impressionsIrene was very nice and helpful
miracle j. | Premières impressionsChristina the Property Manager is amazing and made the process easy. She went above and beyond to make sure everything went seamlessly-- and it did! Merci.
Stacy G. | Premières impressionsExcellent experience with Christiana
Laura E. | Expérience généraleThis has been the worst experience I have ever had after having to drive two hours away and two hours back to get the U-Haul I reserved on my graduation day I’ve been drove eight hours across the state of Texas to find out that the storage I reserved did not have a lock so they sent me to another location those storage or flooded finally the third location 30 minutes from where I’m living did not have my size so I had to get two smaller storage is all the way in different buildings complete horrible customer service
PATRICK C. | Premières impressionsI don’t have a storage
Diego M. | Expérience généraleEveryone we communicated with throughout our experience renting here was knowledgeable, helpful and pleasant! De'Corian checked us in and did a great job.
Carmen D. | Expérience généraleThe day after I got the unit I went back and my code was apparently changed without my permission. Once I got back into my unit there was no light bulb. At the end of the lease I had one hour left to get my stuff out and the storage was closed at 9 pm when the sign says it's open till 10. All and all not a very good storage and I will not be using uhaul storage again.
jay g. | Expérience généraleI will say this when I first went to rent my space I was treated very rudely and kicked out of your store by the most unkind rude person I've ever met in my life, thank God she's no longer there and I did call corporate. Since not having to deal with her I have encountered several nice people that work there and I've had a good experience . Feel free to contact me at 713-594-5685 thank you my name is Shauna Jessee
Shauna J. | Expérience généraleReserved space was told it would only take a few minutes to check in. Instead the staff member couldn't find my reservation and the computer would not set us up. Then code would not work so we waited for over 40 minutes with two moving vans waiting to unload. Final the manager stepped in any we got into the unit.
Privacy R. | Premières impressionsUHaul was there when I needed storage. The policy that prohibited me from cutting off my lock was tough to the tune of $119 to secure a locksmith, but overall, I rate the establishment Excellent.
Shirl M. | Expérience généraleCustomer service is unfriendly and demanding
QUINSHAEA J. | Expérience généraleThe lady that checked me out was awesome
Devon R. | Premières impressionsAmazing customer service- can’t recall her name but each time she provides the best service!!!!!
Jamie G. | Expérience généraleThe storage units were kept very clean. I couldn't have had a better experience. The staff was Great! Thank all of you for such a wonderful experience again.
ELAINE R. | Expérience généraleI had to write a amazing google review for the staff here at the Uhaul. Everyone here was kind and helpful. Thanks again.
Jeanette R. | Premières impressionsWas told over the phone that when I booked my trailer that I would get my first month free and I explained that to the associate that helped me yet I still got charged for the first month and that's frustrating. My whole experience with U-Haul has been the worst ever from booking the trailer to the storage. Will never use you all again
Jamie G. | Premières impressionsI was lost, but the employee took care and guided me and made me felt comfortable.
My H. | Premières impressionsGreat Customer Service. Would use UHaul for storage again if needed. Would definitely recommend.
Judith C. | Expérience généraleProfessional and helpful staff. Clean facility.
Sari S. | Expérience généraleExcellent, professional staff. Great clean facility.
Sari S. | Premières impressionsConvenient location & helpful staff
Andrea M. | Expérience généraleGreat!!!
Brevenando H. | Expérience généraleI enjoyed using this facility very much. The only thing that wasn't perfect in this experience was that I could not access my unit at times that were convenient to me and had to rearrange my schedule.
Whitney W. | Expérience généraleExcellent Service and Staff! Special kudos to Cynthia!
Santhosh S. | Expérience généraleCourteous staff, however there was a price discrepancy.
Simone L. | Premières impressionsCYNTHIA was the best Manager I have ever met. She really took her time explaining any showing me around. She also offered me the best deals and helped with the moving in. 5 STARS just for her!!
Santhosh S. | Premières impressionsLarge, clean RV storage facility. Carla and her staff are amazing. Excellant customer service. Very pleased with the rental experience.
Judith C. | Premières impressionsgreat customer service quick no hassle
Regina J. | Premières impressionsThomas and his trainee were competent, efficient and polite
Lasherrie E. | Premières impressionsI absolutely love it here! Carlia and her staff are amazing! I will recommend everybody to go to this location! Just amazing!
brandy w. | Expérience généraleYou are the bomb . Com
Sandra J. | Premières impressionsCarla was awesome and her staff was friendly and helpful at all times. I will use this UHaul again for my future storage needs.
Dennis G. | Expérience généraleVery satisfied
Dale D. | Expérience généraleThe staff and facility were excellent!