Évaluations des clients U-Haul Moving & Storage of Cheektowaga
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Cheektowaga
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kamran M. le
Crook dave truck was off the mileage(25+) and gas too.
jon P. le
drive carefull and obey the rules
carolyn m. le
Other than the mice droppings in one of my boxes, the facility and staff was always great and respectful to me. Happy New Year
Maggie K. le
No sun visor on driver side. Everything else was perfect
COURTNEY J. le
The gentleman who was working was EXTREMELY rude and condescending. He was rude when I picked it up and kept sighing and then upon return he was even ruder! Because of his atrocious behavior I would never recommend this location again.
Kristen G. le
The online check-in process was a complete pain and wasn't working properly. Check-in should NOT take over 30 minutes and then have to go into the store to get help from the associate anyways. Time to improve your online process. It's terrible!
Greg G. le
Truck was at incorrect location. When I got to the other location, I was told I had to provide an address where the truck was going to. BUT the truck was NOT sstaying there it was going to be returned to origional location of the pickup. BUT I had to drive all the way home to gwt the address that I DID NOT need. Then when I picked up the truck there was NO ball hitch on the truck. Had to wait for man to return from somewhere to show me that it was under the seat. MIGHT have told me before I had to return AGAIN, to learn this!!!
Silvija T. le
We were given a 2019 Ford Transit 9' van with 2 comfortable seats with easy to control heater and cruise control. Unfortunately, the van only got 15 mpg driving from Buffalo, NY to Kalamazoo, MI. Understand it's flat land through Ohio and Michigan. The GMC trucks are far better on gas mileage. I will not rent another Ford truck.
Nicholas B. le
The employee was irritated when we returned the truck 5 min before closing m. He was nice and was disrespectful I will never use this location again.
Nick H. le
Customer service person was very rude. Acted very bothered and overwhelmed. Not welcoming AT ALL!
David P. le
Very polite, helpful, and happy staff
Pete W. le
Great service as always. Thanks again
kamran M. le
Do same
BARBARA B. le
owner is very gruff.
Marco H. le
Despite the gas credit I received, I would’ve expected the tank to be at least 1/4 full so I wouldn’t be inconvenienced to have to visit a gas station as soon as I drove it off the lot.
joy T. le
The customer service was wonderful. She had my truck waiting for me out front for my reservation. I was in and out quickly, and drop off was just as easy. Great location, better customer service!
fadel S. le
VERy very disrespectful
Lazar H. le
Excellent service and easy
Kevin D. le
Jenn was friendly and helpful. She even went outside to warm up the van on a particularly cold, fall morning! I had a great experience.
VICKI C. le
I was very pleased at Tony experience at UHaul and the man who took care of me was very courteous and was very friendly and professional.
Ken S. le
Woman at the front desk was very helpful!
Lisa O. le
Jen was really friendly and made it so easy! Thanks!
Joshua W. le
Arrived prior to pick up time for the rental and was at store location for 40 min before leaving with rental. Employee appeared to be handling personal business during this time and stated that it was more important and that I could wait. Was still expected to drop off vehicle 4 hours after pick up time so I only had access to the 4hour rental for 3.5 hours. Additionally Self drop off website did not work at drop off.
Marion R. le
No comments overall good service.
thomas W. le
Pretty good overall,employees could be a bit more likeable I now it’s just truck rental but customer like to feel good while getting waited on
Andy T. le
Make sure any system updates are done during closing hours. When picking up my truck it took twice as long due to a computer problem that was happening at all stores. The guy cashing me out was awesome and very patient.
melvin D. le
Issue with on-line sign in. In spite of going through and completing the process I still had to repeat the ordeal at the Ludwig location. Very disappointing and frustrating having to spend an additional 20-25 minutes signing in for a second time after already having done so on-line.
latiesha v. le
It’s rat infested infestation I found many dead rats n my things.. Also my things were distributed by water damage
Tom O. le
Nice and friendly, clean store & new truck. Everything was perfect, thanks.
Mary T. le
I’ve had MANY problems with U-haul the past 2 months, from mis-information, terrible customer service (both from the Main St location in the city) and complete disregard for inconveniencing me, (again, Main St. location). Even on the phone, it takes FOREVER to get ahold of anyone & is VERY frustrating. This location in Cheektowaga, however. The man (forgot his name) who worked on 9/15 at 9am who helped my cousin & I was the complete opposite of what I was expecting to walk into, due to the few past experiences at the other location just a month ago. He was kind, and attentive and actually seemed to care about treating his customers with respect... especially during a usually stressful time, during moving day!
Tina R. le
Very accommodating,
tammy F. le
Staff was very helpful in explaining options for our rental needs. Pick up and return went smoothly.
Ruhil D. le
OK.
John S. le
David- the employee I dealt with was very cold and harsh when speaking to me. He said twice after telling me my truck won’t be there when I planned to get it “if it’s not here you obviously can’t come get itâ€. Very rude. He could of been much nicer and everything would of been great.
Ineda B. le
Everything was great about the service I even goy some tech assistance. You all are the best!
Jill W. le
too few employees to help
Phillip O. le
The truck used lotsa gas ...had to stop many times
Linda W. le
David whom I contracted with was very personable. Would like to do business again because of service like this. Easy return too although we have to take so many pictures.
fahad M. le
Charged me extra $20 for after hours even i returned the truck in 3 hours.
Chelsea B. le
Easy pick up and drop off. Friendly and helpful service
Jon P. le
awesome place great team and fast service
jon P. le
good guys
Aisha I. le
Myles provided me with a level of service that exceeded all my expectations. His professionalism, expertise and excellent customer service made the entire process comfortable and pleasant. 5 stars to him!
robin g. le
I only came to the facility one time after I initially opened the unit. Everything was fine.
delores C. le
I had no complaints
Elaine K. le
Everything was perfect - from the online reservation to the pick up and drop off. And the price was very reasonable.
edward R. le
Really nothing, your staff was perfect, made this transaction very pleasant, this was our first time ever using a u-haul truck. Showed us everything there was to know. The lock on the back of the truck was a little tricky to lock, you might want to get a lock that has a longer clamp, it took us about 10 minutes to lock up the back because we used the dolly.
Gerald K. le
Outstanding and I shall return
Uzma S. le
Thank You wonderful experience everything went smoothly
christina h. le
Very happy at this U-Haul staff is great between Dave and Jen very nice very helpful
Robin Z. le
overhead visor broke as soon as I got in the truck so it hung in my face the whole ride. The person who "helped" us upon returning the truck was very rude and short with us.
Angie T. le
Great workers
Michael b. le
I had a great experience dealing with the employees (Miles in particular) at the Ludwig Rd. in Cheektowaga, They were professional & extremely helpful. This was the smoothest part of my stressful move
paula S. le
Excellent customer service
Kenneth K. le
Both employees that I met were very professional and provided excellent customer service.
mitchel C. le
went really well and I like the new facades
steven M. le
Very professional.
Leonard F. le
Have pick up service from train station
saleh S. le
I noticed the rate was higher than the Average rate.
Gary K. le
Dave Lewandowski did a great job!
Linda R. le
everything went smooth customer service with perfect everything went great thank you
todd C. le
Maybe install alarms and remote starters in the uhauls
Edward b. le
I had put my car in this facility in 2017. Jenn the manager snd Dave were excellent to work with for the past 2years. I highly recommend this location for storage!
Vladimir M. le
easy to get to, able to leave car until i could pick it up, employee was courteous, knowledgeable & helpful
Howard E. le
All good. Have rented many times, no problems and great service
JOSE R. le
This is the worst storage facility that i ever encountered besides the manager jen all the employees are rude if u rent a storage there make sure to check your bill they over charged me over $200
tammy D. le
They need to be better at inspecting there trucks
BARBARA D. le
I would like to thank the Manager and Dave for quality excellent customer service much thanks to the Manager she was excellent.
Scott W. le
The girl working there helped me with my lock procuring a torch to warm up my frozen lock. And she was polite and accommodating. Thank you. Scott
Arianna M. le
The amount of mice poop was disgusting. I have to replace soo many of my things. Even brought one of the mice with me. 6 months of mice living in my stuff. Unbelievable.
Nicole G. le
Such great customer service at this location. The girl at the front desk was so nice and helpful. Made the whole process quick and efficient.
Lahni T. le
Very helpful
TRACY G. le
I will always recommend Uhaul for storage to Family/Friends. And if we need storage again in future Uhaul will definitely be the first choice because the rate was very reasonable and fair. Thank You
Heather C. le
Jenn, Dave and staff did an amazing job with helping us when we were in a bind. Jenn is a fantastic manager and oversees the property very well. She is very professional and follows as promises. A++
YOLANDA B. le
Always had moving trucks available
david m. le
friendly people you got working there
WILLIAM B. le
Vary good experience
Twyla B. le
Thank You Jenn & Dave! It was pleasure being a customer for 1 year!
JAYETT P. le
Keep up the good work.
Tyler H. le
Easy to work with staff
lynne f. le
Doors were not operational. I could not access my unit. I asked the door to be fixed. My unit contents were removed and i was still charged for rental of an empty unit. I was not compensated for fees.
Angie T. le
David was an awesome employee he knows how to treat customers he went above and beyond to turn my day around keep smiling your amazing David
Kaylana T. le
Plan on pressing charges for u guys dubble charging my checking my account twice I will never use u again!🖕🏽
christina h. le
All the staff were very nice and helpful, and also Jen the manager wonderful she keeps her clients very happy
Jessica K. le
Need to work with the customer more to try and solve there issues before selling their stuff.
JENNIFER S. le
Sucks