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It wouldnt be a bad storage unit. Myself and a couple other people all feel the same.. Dave who works there has very poor people skills and needs serious training with dealing with customers..
Jenn was very nice and helpful. For me location was convenient. I never used a storage facility before so I can’t compare.
Employee deserves a 6 pack o
Very friendly and helpful customer service associate!
The guy who cashed me out wasnt the friendliest guy he looked over tired and aggravated and was sarcastic yo a point .. not complaining just thought he might want to be a bit nicer
Keep your receptionist!: (the one who rented me the cargo van, 10/19/20)
Jenn & Dave sure know how to run a storage facility! If you’re looking for a safe and secure place to store your goods, then look no further! Thank you for your patronage! Stay Safe!
The only real negative was their was not garbage can or dumpster at this location to remove coffee cups, sandwich wrappers, etc from the truck upon return.
I can not think of one thing the people there were pleasant and eager to get me into a van and I was on my way. Thank you U-Haul for having such professionals and knowledgeable employees. ðŸ‘ðŸ½ðŸ‘ðŸ½ðŸ‘ðŸ½
I didn't damage the fucking roof. Your process doesn't include the fucking roof so I never thought to examine the damn roof
When I went to return the truck the Uhaul employee wouldn't allow me to return the truck via the no contact web based program. He was definitely not friendly and very short with me. I will be going back to the Genesee Rd location.
Great customer service
The mobile check in experience felt extremely frustrating. I filled out all the info they asked for online the night before picking up the truck. Then, when I arrived, I had to take pictures of the front and back of my license, my face, had to have the mask and glasses off, so had to do it again, I had to have an alternate person or identification to rent, which I wasn't aware of before leaving the house. This seemed ridiculous to me. What if I hadn't had anyone else to put down who would answer their phone at that moment, when I was awaiting approval from head quarters to rent the truck. Do you see how complicated this can be, time consuming and frustrating? When I thought it was going to take about 10 min tops to get the truck and leave, and I had people waiting for me at the moving location, I had to figure this all out right then and there. It tools about an extra 10 min, so almost 20 min total to do this and felt extremely frustrating! Can you please streamline this! And, eliminate the extra additional contact or identification, or at least make this clear that you need this at least a day before someone rents! I mean, if someone doesn't answer the phone, then you're in a predicament! Please streamline this so it's easier for everyone! 💚🤗
place is ok
Easy to rent and friendly staff
Jen was very helpful she is a great addition to your team
Great people who run a great business!
Nothing. Everything was perfect.
The customers service was excellent. Well done
I went into the store to discuss charges and the employee at the Counter was EXTREMELY rude and treated me like I was an imbecile. I would never use this location ever again. And truthfully, for my next move I will not utilize Uhaul services again. Poor service! And your brakes are terrible on the Uhaul truck.
I didn't fill up the gas and I expect to pay a little bit cause I know you guys charge 3 something for gas but I was definitely over charged for gas and even the guys math didn't add up when we discussed the gallons I used. He claims I used 3+ gallons and I only drove 24 miles and when I looked it up uhauls go 10-12 miles per gallon it's just sad that he was that crooked and over charged me
On August 22, 2020 When I went to drop off the transporter the young lady was very nice and professional and she guided me as I drove my car off the transporter. when I drop the truck off the gentleman that was there was very nice. However when I picked up my truck on August 21, 2020 that was the most unprofessional degrading customer experience I had, along with the next day the whole issue with my car and the transporter with manager Ryan was unacceptable. I filed a grievance and I've already filed a customer complaint with customer service case number 281830. I WOULD LIKE A FULL REFUND OF THE MONEY THAT I PAID OF $672.62.
Nothing. Always efficient and professional.
Jennifer was great , very polite and helpful !
No comment
Jenn and Dave were easy to deal with, they were both friendly, and both provided great customer service.
The Original pick up site was 6509 transit ave and no one showed up for my scheduled pick up. The Ludwig ave location saved the day.
Horrible customer service after I was not able to pick up my truck at 9pm online and move overnight. As a military service member, paramedic and medical student who works overnight this was a huge inconvenience financially as this was planned time off.
I did not see anything that needed improving.
The man at the counter was very rude & not helpful at all
There is a guy named David Lewandowski who works there he drives a black truck. He is very racist And RUDE. I have made Several reports of him Harassing me Even calling the police and He still is employed! He also made racist remarks and comments to me(he lucky I didn’t slap the s**t out Of him then I would b in jail!) Uhaul on Broadway in Cheektowaga N.Y.!!!! Terrible service would NEVER recommend -Precious
I thought it was 24 hour access before. I hope it could go back to that as I drove there for nothing last night with a bunch of stuff and sadly couldn't get in. But the staff are amazing! So that balances it but I do wish there was 24 hr access!
The team was extremely helpful with regards to both the storage and truck rental. I would highly recommend this location.
Man who was working at this location was rude
Great service!!
The truck I had the brakes definitely needed to be done it didn't ride right either, other than the truck needed minor maintenance the customer service was good and the girl was friendly.
It really sucks
I forgot to say thank you when I dropped the truck off. The representative was very polite and informative. Thanks for the great service!
Excellent customer service! Great experience and Jen was really helpful!
Made a reservation on Saturday, showed up as planned on Sunday and staff was extremely helpful in processing our storage unit and getting us on our way.
I was very happy with the service at this location. Everyone I spoke to was always very kind and helpful. The ONLY issue I had was the lock I originally had on the unit rusted so bad I couldnt get it open. An employee came out to help, which wasnt easy for them either even after spraying a couple different things on it. It finally did open but I HAD to PURCHASE another lock. I felt this was unfair as I BOUGHT THE ORIGINAL LOCK FROM YOU...that store! It wasnt my fault that happened and could not be used. I felt the store should have replaced it as it was U Hauls reccommended lock sold in yoiur store. If I purchased a lock elsewhere or brought one in I would have felt differently. But I was told at time of purchase , that lock was the best. I believed, I purchased. The Lock malfunctions, and I had to Buy another. Not really fair. If you can refund me , I would greatly appreciate it. What am I going to do with a broken lock as I now have another? Other than that, A++ to the rest Thank you., Rhonda Pulaski S6torage Unit #114
What you charged is RIDICULOUS!! A $30 truck ends to over $100. I called this morning for an explanation and the girl said she would pass the message on and someone would call within the hour. No one called. We put gas in truck to get it where we picked it up and it was NOT left for you dirty. I am very unhappy and will never rent from UHaul again!!!
Nothing everything was done in a professional and friendly manner.
Thank you for great staffing and Corona Virus awareness.
Hard to do check-in online
Stop being a shady business
I didn't appreciate that I had to pay for the few extra miles that I used when I put extra gas in the tank and I also explained to the employee that there was detour on the main road off of Ludwig so we had a to drive extra to get there. I just think that although it wasn't that many miles extra I had to pay for (maybe 3) not charging me for them because I put extra gas in and because of the uncontrollable detour would have made me want to rent a truck from this u-haul again.
The clerk was very friendly
Store manager seemed a little short tempered
The guy working the counter asked if I worked have it back before close at 7 pm. I said possibly. So I wound up getting it back at 6:54 pm. I walked in and the guy gets this disgruntled look on his face because he was already staring his close. Then he tells me I can't stay in there because he has his drawer out. He was being kind of an ass. Sorry but the site doesn't close until 7 pm and you shouldn't have your drawer out before the sites actually closed and the door isn't locked.
Not alot of parking, but the gentleman at the counter was very knowledgeable, professional and overall very attentive. Overall congenial personality and I walked away with nothing negative to say. I've dealt with truck rental attendants being bored, not knowledge about their own company policies and unprofessional. This man takes pride in his own work at it shows. Will recommend and if/when I need to rent another truck, I won't be using any other location.
The attendant stole money from me. The truck was returned clean but he charged me because he didn't like the place I parked it.
excellent customer service
Mr. Lewandowski was very knowledgeable and personable during the whole truck rental process. The store was nice and toasty because it was really cold out. I would recommend this location to whom ever needs a rental truck for moving
The windshield wiper was messed up and it drove like the transmission was about to go.
The customer service representative was amazing and helpful
Dave, was a very friendly, kind, and helpful person he made sure everything was up to standards before i left the parking lot and went through everything when i returned the equipment. He did a brake down of the contract and was able to answer any questions that I had. I would highly recommend this location. Keep up the good work!
Crook dave truck was off the mileage(25+) and gas too.
drive carefull and obey the rules
Other than the mice droppings in one of my boxes, the facility and staff was always great and respectful to me. Happy New Year
No sun visor on driver side. Everything else was perfect
The gentleman who was working was EXTREMELY rude and condescending. He was rude when I picked it up and kept sighing and then upon return he was even ruder! Because of his atrocious behavior I would never recommend this location again.
I was very pleased at Tony experience at UHaul and the man who took care of me was very courteous and was very friendly and professional.
No comments overall good service.
It’s rat infested infestation I found many dead rats n my things.. Also my things were distributed by water damage
Very accommodating,
I only came to the facility one time after I initially opened the unit. Everything was fine.
Outstanding and I shall return
Very happy at this U-Haul staff is great between Dave and Jen very nice very helpful
I had a great experience dealing with the employees (Miles in particular) at the Ludwig Rd. in Cheektowaga, They were professional & extremely helpful. This was the smoothest part of my stressful move
I had put my car in this facility in 2017. Jenn the manager snd Dave were excellent to work with for the past 2years. I highly recommend this location for storage!
This is the worst storage facility that i ever encountered besides the manager jen all the employees are rude if u rent a storage there make sure to check your bill they over charged me over $200
I would like to thank the Manager and Dave for quality excellent customer service much thanks to the Manager she was excellent.
The girl working there helped me with my lock procuring a torch to warm up my frozen lock. And she was polite and accommodating. Thank you. Scott
The amount of mice poop was disgusting. I have to replace soo many of my things. Even brought one of the mice with me. 6 months of mice living in my stuff. Unbelievable.
Such great customer service at this location. The girl at the front desk was so nice and helpful. Made the whole process quick and efficient.
Very helpful
I will always recommend Uhaul for storage to Family/Friends. And if we need storage again in future Uhaul will definitely be the first choice because the rate was very reasonable and fair. Thank You
Jenn, Dave and staff did an amazing job with helping us when we were in a bind. Jenn is a fantastic manager and oversees the property very well. She is very professional and follows as promises. A++
Always had moving trucks available
friendly people you got working there
Vary good experience
Thank You Jenn & Dave! It was pleasure being a customer for 1 year!
Keep up the good work.
Easy to work with staff
Doors were not operational. I could not access my unit. I asked the door to be fixed. My unit contents were removed and i was still charged for rental of an empty unit. I was not compensated for fees.
David was an awesome employee he knows how to treat customers he went above and beyond to turn my day around keep smiling your amazing David
Plan on pressing charges for u guys dubble charging my checking my account twice I will never use u again!🖕🏽
All the staff were very nice and helpful, and also Jen the manager wonderful she keeps her clients very happy
Need to work with the customer more to try and solve there issues before selling their stuff.
Sucks
