There was a bit of confusion while communicating w a local representative and 800 representative. An 800 agent assisted me w renting a unit. The particular address where I wanted the unit did not currently have office hours. A local representative directed me to a different location to, what I thought was to get access to my unit. I received an access code via text. When I went to the other location, the employee was friendly and professional, but said everything was set and there was no need to come to their facility. I was all set w actions I had taken. Outside of this, all went well.
MaryJane M. | Online Move InSelf Storage Units in Cheektowaga, NY, 14227
U-Haul Moving & Storage de Cheektowaga
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- 4,0 - Cote moyenne des clients
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Spoke to Jen a couple of times from transit road. Very friendly and helpful
Carissa P. | Online Move InEasy to use
Joe R. | Overall ExperienceHorrible horrific site
Bobby H. | Overall ExperienceGreat would like if a person was available
arnold w. | Online Move InFriendly, helpful staff
John R. | Overall ExperienceThere's no one in the office there at all, no help if you need it
Cynthia S. | Overall ExperienceDidn't like that the site was unmanned and the location isolated. They should be there at least a few hours each day or there on certain days. The site is in a very isolated location. Very scary.
Vanessa S. | Overall ExperienceI appreciate using your U-haul for my storage. The staff was very friendly and kind. If ever neeed services again I would definitely choose your services at U-haul on Ludwig Ave in Cheektowaga Ny. Thank you all for your services from truck rental and storage. May God bless you and your families.
Annulette J. | Overall ExperienceUsed this facility for 3 months to store our daughters things while she was home for the summer from college. We live out of state and choose not to bring it all back home. We were very pleased with the accessibility and cleanliness of the facility. We would not hesitate to from them next summer as well.
CHRISTINE R. | Overall ExperienceBecause the storage unit was in an unmanned facility it was too difficult to reach a representative who could assist with unit related activities. I called numerous times about my move out, and was only contacted when the moving van was seen on camera. The facility was well maintained however I am giving U-Haul a poor rating for customer service.
trina w. | Overall ExperienceI could communicate with anyone. I had a hard time trying to even use the lock. It took me a minute to figure out how to even put in Is gate code. The unit itself does not seem so secure. Will be pulling my stuff out friday
Samantha D. | Online Move InThis was and has been the first and most horrific experience. I pay on time every month since I got the unit and I never received a call to ask me about it or nothing they just closed my unit. Not to mention it was paid for the month they closed it no refund no response from anyone. Horrible company
CHRISTINA S. | First ImpressionsFacility was clean, good lighting, storage unit was in a very convenient location in the facility. Staff I wish to thank since they possibly saved me from losing everything in my unit. Since after unloading the Uhaul truck than loading up the storage unit I was so exhausted I pulled away without putting a lock on it. Thankfully someone from your facility sent me a text & email a few hours later telling me I had forgotten to place a lock on my unit. Luckily I was able to return back to facility and put a lock on it before anyone noticed or taken any possessions of mine.
Robert W. | Overall Experience