Le client n'a pas laissé de commentaire.Thomas S.
Customer Reviews for U-Haul Moving & Storage of Chicago State
Pour nous contacter
Chicago, IL 60619
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2023: 9h00 am à 1h00 pm
- 12/25/2023: Fermé
- 1/1/2024: 9h00 am à 7h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Keisha M.
Le client n'a pas laissé de commentaire.unaray S.
Everything was greatRONALD F.
I'm at this location once a month to rent a vehicle and each time I have received excellent service.Ronald D.
The customer service for the storage rental and return was excellent.Sandra M. | Premières impressions
Le client n'a pas laissé de commentaire.Jestine G.
Staff was very helpful and always had great energy!Sumayyah M. | Expérience générale
Le client n'a pas laissé de commentaire.chanel m. | Expérience générale
no complaint at alljohn L.
Le client n'a pas laissé de commentaire.DeJeanette G.
Le client n'a pas laissé de commentaire.Desiree K.
Le client n'a pas laissé de commentaire.Anita D.
It would really help those who are late returning the truck to explain in very simple terms ( Big letters and an illustration) how to lock the truck. It would be nice to have a placard in the glove compartment ( It may have been one and I missed it!!) ; showing how to lock the back of the truck and once you lock the truck doors all the lights will go out ( DUH!!! IDN REALIZE THAT!). After moving and returning the truck in the dark ( yes its lights) by myself I was in a slight hurry. But I finished up and was able to leave. That's why it's always important to be on time!!! IK!! IK!!! Oh! And this was my first time of being in charge of the actual moving. Moving takes time whether its a few pieces or an entire place. So now I know!! One more thing; the people at Uhaul Moving & Storage near 95th and King Dr are very pleasant and know the business. You can rent what you need here!!!Debra W.
Le client n'a pas laissé de commentaire.Shantell R.
Great staff! Never a problem renting here, thank you!Desiree K.
Le client n'a pas laissé de commentaire.Joy W. | Expérience générale
Horrible customer serviceJonus M. | Expérience générale
Le client n'a pas laissé de commentaire.Joy W.
Le client n'a pas laissé de commentaire.Desiree K.
The agent who assisted me was great !! Good attitude and efficient.Leah C.
You sold my storageAndre L. | Expérience générale
I find the staff to be very helpful in explaining the process.LINDA O.
The woman I gave the keys to is always very nice and professional.JELANI M.
These young men were very helpful. They showed up 30 mins early from the appointment time. I am very pleased with my services from them I do recommend using them to anyone, and myself in the future! Thank you guys again for a great experience!Jessica J.
No Comments at this time.CHIVA C. | Premières impressions
My agent was fabulous.Joseph H.
Nothing it was a great experience.Chandra B.
Return was great.Michael H.
The Customer Service was expectional.Odell S.
Sales representative customer service skills were terrible. I had a truck reserved however I was late, the representative said it was no longer available therefore I asked if I could rent another vehicle, representative stated ABSOLUTELY nothing available. I immediately went online while onsite & requested same vehicle same location. Why was I told there was nothing available, the vehicle was there the entire time. 樂Ursula M.
Le client n'a pas laissé de commentaire.Frank B T. | Expérience générale
Great facility and staff!JAMES C. | Expérience générale
Le client n'a pas laissé de commentaire.Alfrado W. | Premières impressions
Can't think of any thing, i had an positive experience at this location. thank youMichael M.
The young man was very helpful. and got us in and out quickly.Kendall H.
Nothing, had no problemvalerie H.
The employees were friendly and responsive. The truck was ready when I picked it up, check in was quick and efficient. Good job guys!Linda F.
The staff member, who attended to me was acting as if she was forced to be there against her will, while the other staff I saw attending to other customers was doing it cheerfullyOLUSEYI A.
Shon, D Ryan expressway the bullet went flying through the expressway and I bagged off the expressway with the truck and made a mistake and hit the Just a glass. It didn't break the mirror just broke the glass piece and didn't mess up the mirror thing but they are some very nice people and they do what they gotta do it. They really didn't give me no bad what's the name on it so it was a great decision. This locationAngel M.
Customer service was a little dry /not welcoming the young man who check in the truck was extremely nice which made my experience above average!!!latoyla C.
Le client n'a pas laissé de commentaire.Kamie J. | Expérience générale
Excellent place for the truck rental or to store your items.Chequita D.
Le client n'a pas laissé de commentaire.KENNETH L. | Expérience générale
You are very goodgeorgia F.
The best that Uhaul have to offer. I HIGHLY recommend this location. Problem, worry and hassle free.clarence M.
No improvement needed at this time. The staff was very attentive and helpful.Tnarri K.
Le client n'a pas laissé de commentaire.stacy T.
Le client n'a pas laissé de commentaire.jeffrey W.
The staff did not greet us or respond to my greeting.RANDAL L. | Expérience générale
Le client n'a pas laissé de commentaire.thomas C.
Le client n'a pas laissé de commentaire.Tatiaya T.
Only thing make sure gas is accurate lucky I took a picture before I pulled off. The guy was very understanding that the error was on their end.serina S.
Have your employees be a little more customer friendly. I arrived early for my scheduled reservation to check in. I was experiencing trouble loading up my driver's license via my cell phone. I asked the attendant what options would be at my disposal should I not be able to load my driver's license. The attendant response was that I then would not be able to rent a vehicle. This made no sense to me being that I had my license in hand. After some back-and-forth jostling the employee then loaded my license via her cell phone. There should be another form of loading up the picture of your license. What if someone is without a cell phone.... So your policy would be not to rent to them!!Richard C.
Service was fine overall. Had to wait approximately 30-45 minutes before the truck was available. That would be the only issue that I think needs improvement.tyrone N.
N/A just keep up the great workEugene C.
Le client n'a pas laissé de commentaire.Sharnez C.
Le client n'a pas laissé de commentaire.Jennifer E. | Online Move In
Only used it for one day and emergency case but it was cleanHoward W. | Premières impressions
I had to call the police to resolve the matter because the customer service told me I could rent the truck for Saturday and Sunday but I had to bring the truck back so that they can record the first mileage and someone at that location change my reservation.I brought the truck back with my apartment belongings in there they told me I had to dump my belongings out on the street and wait five hours until the truck became available again. Had to call the police to resolve the matter because they were uncooperative. So now my belongings are in a U-Haul storage(and I had to go to another location to rent a truck because they wouldn't even rent me a truck to move my belongings out of that location). I had to call corporate office to file a complaint with the field manager name Quinton which I'm waiting for him to get back with me I was wondering why those young ladies were allowed to keep operating there with such bad service.Howard W.
Le client n'a pas laissé de commentaire.antony M.
Le client n'a pas laissé de commentaire.Junior P.
The staff was easy to talk to and made a stressful situation a little better. It was also simple to return the vehicle after hours. MerciSonya B.
Le client n'a pas laissé de commentaire.Bathsheba T. | Expérience générale
Le client n'a pas laissé de commentaire.Anita M.
Excellent customer service The young were awesome Will be back again You Rockjanice H.
Service is always good at this locationMartino J.
Le client n'a pas laissé de commentaire.Kendra P. | Expérience générale
Only location i will recommend to friends and Family!!!DOROTHY D.
Le client n'a pas laissé de commentaire.Janell B.
The customer service was phenomenalKimberly S.
Drop the truck off the young lady was very politeANGELA D.
Not sureâ€¦ Whenever I visit this location every thing is above board!! The customer service is great!! I pretty much can always rent what I came forâ€¦ so great job!!! AND The new trucks are most excellent!!Danita W.
Friendly and Helpful and courteousCornelius W. | Premières impressions
Online availability did not match on site. However, the team was EXTREMELY helpful and made the situation easily adjustable. I would definitely choose them again.Sidney R. | Online Move In
Excellent Service!CRAIG S.
Le client n'a pas laissé de commentaire.kenneth d. | Expérience générale
Size of box you had available was misleading. you gave me incorrect information on the box fitting at location specified. Driver was late, You overcharged me for something that was out of my control.TAMIKA C.
Le client n'a pas laissé de commentaire.William D.
Great customer servicesMilton H.
Another worry free experience at Chicago Stateclarence M.
This was the THIRD location Uhaul placed me with after the first two locations were closed and trucks weren't staged. This pushed my moving time back TWO hours. Also didn't know I had to pay a $100 deposit once I got to the 95th location. Please only use trucks at actual Uhaul locations and not random businesses. Terrible experience overall.Maya C.
Le client n'a pas laissé de commentaire.Donald J.
Le client n'a pas laissé de commentaire.Shaniqua H.
The customer service agent inside the store was nice and friendly. Check in and check out was fast and prompt. I would definitely return!Briana W.
The Customer experience was professonal, kind, knowledgeable, and excellent. The young lady I think pronounced "Sharron", was efficient to my Cousin and myself, as well as the other young lady and young man who checked the truck in the end. What a pleasant experience! Thank you for hiring them ! Way to go Uhaul !!!William B.
Le client n'a pas laissé de commentaire.Reginald S.
Thoroughly clean the trucks in the inside cab. There was candy wrapper in the door and french fries under the seat.TINA T.
Le client n'a pas laissé de commentaire.Markus A.
Going Forward please have your team to check the fuel tanks thoroughly due to your team tried to charge me for la 1/4 of gas when there was no gas in truck. I took pictures. This was the only hiccup. Otherwise it was good service with U Haul. Thank YouLeslie A.
Le client n'a pas laissé de commentaire.Reginald A C.
Le client n'a pas laissé de commentaire.edwin B.
Le client n'a pas laissé de commentaire.Clarence M.
Le client n'a pas laissé de commentaire.Doris P.
Le client n'a pas laissé de commentaire.Shirley H.
Le client n'a pas laissé de commentaire.LATONYA R.
Le client n'a pas laissé de commentaire.Diante R.
Le client n'a pas laissé de commentaire.David R. | Premières impressions
Have the dollys availabe when requested.howard W.
Le client n'a pas laissé de commentaire.Kishasha W.
Provide this uhaul location with more equipment for rental. This location is busy. Give the staff more resources ( rental equipment ) so they may continue doing the job they do well. Ayana H and her team do good work. executed the rental process for my family and I with ease. Dropped off my third daughter at college with all her essentials do to the staff at that Chicago State location. Thank you all. God bless.Louis P.
Le client n'a pas laissé de commentaire.Hebron M.
The staff is friendly and knowledgeable.Marsha E.
Le client n'a pas laissé de commentaire.Charles T.
Le client n'a pas laissé de commentaire.Charlotte S.
The manager Ayana and her workers are conniving and schemers. They lied about my grace period for the storage, purposely put in the wrong date in their notes. When I came to clean out the storage I was a day late and had to pay for a full month to get my items. She then states that "well in the notes it says something different". Then when I came back to take the lock off they changed my code from 06215 to 02215. So I couldn't get in until I sat there waiting for the manager. I had Ayana to change it to my own code in the system. These are vindictive and untrustworthy "ladies" working at this facility. I will never use U-Haul storage again or suggest you to anyone.Cornie C. | Expérience générale
Everything is well together and a group of helpful employees.TALLIE W.
Le client n'a pas laissé de commentaire.Shawndria M.
Le client n'a pas laissé de commentaire.KELVIN A. | Premières impressions
Customer service was awesome thanksBrenda W.
Consistently excellent customer service and clean, dependable equipment.clarence M.
The employees were very pleasant and professional. Everything was already for me when I got there.Phyllis W.
Le client n'a pas laissé de commentaire.Patricia P.
Both young ladies were very professional, they answered the questions I had and made sure that I had everything I needed. There were also very helpful we we're having having a hard time backing into the warehouse and they assisted us by driving the truck in for us.LaShelle H. | Premières impressions
Le client n'a pas laissé de commentaire.Brenda W.
Le client n'a pas laissé de commentaire.LaShelle H.
Excellent serviceLisa M C.
Le client n'a pas laissé de commentaire.Crystal B.
I appreciate the clean facilities. What I didn't not appreciate was the staff that was there when I signed out of the facilities. This was a stark contrast to how I was treated when I initially signed in. As I completed my move out transaction, the workers were rude and dismissive. ( customer receipt number 757037-108584-238672) While completing my move, my husband and I noticed that we needed something to tie down our load. I asked the workers if they sold bungee cords, he said they didn't have any. I found some and gave it to him to purchase. ( Contract No. 98566535) Then noticed that I didn't need the cords, so I took it back. When I explained that I didn't need it any more, he said they need to tax me on the return. I asked him where was that written and that there was no policy that indicated that. He picked up the return policy card and slammed it on the counter. Then said, "the policy is here!" He picked it up again, turned it around, and slammed it down again, saying, it's on both sides. I said that there was nothing stating that I would be taxed and it will be more than the regular tax. I asked him why would I be taxed again for returning items. He smuggly said, " we can tax however much we want. " And left me standing there to assist another customer. I left feeling disappointed, disrespected, and felt extremely used by your company.Allania M. | Expérience générale
Le client n'a pas laissé de commentaire.Desiree K.
Le client n'a pas laissé de commentaire.Sonia W. | Premières impressions
Everybody that helped me on the 3 days I was there 7/21 - 7/22 were very helpful. Excellent service à la clientèle.JOSEPH G. | Premières impressions
Le client n'a pas laissé de commentaire.CYNTHIA L. | Expérience générale
Le client n'a pas laissé de commentaire.Chelsea R. | Expérience générale
Le client n'a pas laissé de commentaire.Andre L. | Premières impressions
Le client n'a pas laissé de commentaire.Frank B T. | Premières impressions
Terrible , everything about them is terribleStephen H. | Expérience générale
Le client n'a pas laissé de commentaire.Allania M. | Online Move In
Great experience!Herman S. | Premières impressions
the manager at this location is amazingVENUS B. | Premières impressions
Le client n'a pas laissé de commentaire.jacquenlyn w. | Expérience générale
Very good service excellent serviceJames M. | Expérience générale
The UHaul facility is Always Very Clean, Well Lit, Organized and Very Convenient and They have Everything you need to have you with your Move !!! And the Staff is Sooo Very Kind, Professional and Helpful !! I've never rented Storage before. I will Definitely Return to this UHaul!!' EvonE Thank youEvone M. | Expérience générale
Le client n'a pas laissé de commentaire.Shawandalon F. | Expérience générale
All of your crew was friendly, professional and very nice. It was a pleasant experience.TRACY M. | Premières impressions
Le client n'a pas laissé de commentaire.Normillia C. | Premières impressions
Online it says my storage unit will fit 1-2 bdrm and it didn't. It looked like a closet. Seriously it took us 3yrs to move in and make everything for and they didn't even have another to offer so terrible I had to pay mover extra cBRITTANY M. | Premières impressions
Le client n'a pas laissé de commentaire.Charmaine M. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM J. | Premières impressions
Le client n'a pas laissé de commentaire.Myesha H. | Premières impressions
The girls at the front are the best tiara and Iyona so good customer service they were beyond.🙏🙏🙏🙏Jennyffer F. | Premières impressions
Le client n'a pas laissé de commentaire.Garilyn W. | Online Move In
Le client n'a pas laissé de commentaire.Shenita P. | Premières impressions
Le client n'a pas laissé de commentaire.jerry h. | Premières impressions
Le client n'a pas laissé de commentaire.Dorothy W. | Premières impressions
New costumers are not given directions about several unknown variable: location of the elevator in the building, a map of the assigned storage, how to operate the main hate and how to operate the exit gate. I had to go to the lobby several ti.es to get answers to these questions. New customers should be given notes once the storage is assigned.anthony j. | Premières impressions
Le client n'a pas laissé de commentaire.Bobbie B. | Expérience générale
Le client n'a pas laissé de commentaire.GUY G. | Expérience générale
Le client n'a pas laissé de commentaire.tracey R. | Premières impressions
Le client n'a pas laissé de commentaire.Willie Dean S. | Premières impressions
Le client n'a pas laissé de commentaire.Richard G. | Expérience générale
Le client n'a pas laissé de commentaire.Jeremy H. | Expérience générale
I will continue to use untilDERRICK W. | Premières impressions
Le client n'a pas laissé de commentaire.Evette R. | Expérience générale
Le client n'a pas laissé de commentaire.Sam M. | Premières impressions
Everyone was so nice and helpful I really appreciated that.June B. | Premières impressions
It was to be in the computer I get a call first when Regina Jackson comes and she took my stuffCurtis A. | Expérience générale
I signed an abandonment letter over a year and a half ago. I' would appreciate my not getting anymore documentation. I had been communicating with Tina on 95th and State. If I did not want the contents I am sure no one else will.DEBORAH P. | Expérience générale
Had to teach the employees how to workDajuan M. | Premières impressions
Le client n'a pas laissé de commentaire.Shonquanell R. | Premières impressions
I had 2 storage units since April of 2020 for I was homeless for a minute. I paid on those units and then closed one unit out and kept one. I had lots of pictures in the unit of ALL MY FAMILY HISTORY. My mom died as I am only child lost everything. I talked to Ayana Howard December 13,2022 try to make a payment of $300 for that was ALL I HAD AT THE TIME. The bill was $600she told me that I could not pay partial payment must pay whole and I did not have it then. I received late notice email 1/12/23 and then sold notice 1/13/23. NO EMAIL OF FUTURE SALE OR AUCTION. I called 1/14/23 and was told by Ayana Howard nothing I can do I was warned, which I was not. I called corporate and was told that corporate DO NOT FORCE CUSTOMER TO PAY FULL AMOUNT AT THAT TIME. INFORMED THAT CORPORATE DOES TAKE PARTIAL PAYMENTS TO AVOID AUCTION. Ayana Howard has lied to me over and over saying it was not her on the phone when I kept calling the location to speak to manager. When she called me back a week and half later I recognized her voice which was the same voice I spoke to every day saying manager not here. Please help I just wanted keep pay off the storage to get my valuables pictures most definitely.Samia L. | Expérience générale
Le client n'a pas laissé de commentaire.Pamela T. | Expérience générale
Le client n'a pas laissé de commentaire.Tina S. | Expérience générale
Le client n'a pas laissé de commentaire.Rodney W. | Expérience générale
Le client n'a pas laissé de commentaire.CHIVA C. | Premières impressions
The staff was always helpful and kind .larry p. | Expérience générale
I love my storage employee Chicago state has the best location everwheketha c. | Premières impressions
Ayana and her team were absolutely amazing! The store manager was very helpful to me after a tiring day of packing a truck , literally by myself. Ayana was very easy to work with, she knew what to do regarding my truck, ( I locked myself out of my vehicle), helped me find the perfect space for my things. I will definitely work with UHaul in the future and will refer all of my friends and family to Ayana's location for service, she is exemplary!Irving B. | Online Move In
Le client n'a pas laissé de commentaire.Fatima W. | Premières impressions
nonCLIFTON D. | Premières impressions
the staff were always helpful and friendlyChristian R. | Expérience générale
I'm just so happy that I pick this facility, I love the inside storage space, the large unit, how clean it is and the use of dolliesTINA C. | Premières impressions
The staff was very very friendly and helpful thank you staffCatherine Y. | Premières impressions
Le client n'a pas laissé de commentaire.Charlotte R. | Premières impressions
Awesome Service 👌Evelyn B. | Expérience générale
It smells nothing but rat’s and I didn’t want my items smelling like that that’s why I took my belongings outAngela H. | Expérience générale
I dont like the fact every time I looked up my storage price kept going up. Then on top of that this is a storage facility with the smallest elevator. You literally had to play Tetris to get your big items in. Their flooring is not leveled or smooth. If you have something heavy & you get stuck in one of them holes.... its over.Corinne W. | Expérience générale
This is not my first time in uhaul let the record reflect my experience with uhaul makes me and my family happyJO ANN B. | Premières impressions
Le client n'a pas laissé de commentaire.John N. | Expérience générale
Le client n'a pas laissé de commentaire.Letrell J. | Premières impressions
Need to be cleaned up fresh smellMIRANDA T. | Premières impressions
The storage spaces are smaller than advertised for the amount they are asking for it isn't worth it.ganella f. | Premières impressions
I’m a storage unit at 251 E 95th St., I wasn’t able to lock it due to the latch malfunctioning, D440Donald B. | Premières impressions
Staff unprofessional and rude Mice dropping all over my furnitureMartina S. | Expérience générale
Thankful the staff and grace shownANNIE R. | Expérience générale
Friendly staff very nice facility well maintained and professionalMichael P. | Expérience générale
Le client n'a pas laissé de commentaire.kenya w. | Premières impressions
I made a reservation for large storage. When I got there there was not one. It took a hour to rent a truck. Terrible customer service!!! Never again!ROXSANNE D. | Premières impressions
It's was a great jobTian R. | Premières impressions
Saw a rat trap in my storagemyesha h. | Premières impressions
Great PeopleJERMAINE F. | Expérience générale
Le client n'a pas laissé de commentaire.Princess G. | Premières impressions
Le client n'a pas laissé de commentaire.diana t. | Premières impressions
Thanks for everythingIvy D. | Expérience générale
Le client n'a pas laissé de commentaire.telisha t. | Expérience générale
No signs to guide you from the dock to them elevator or any any floor.stanley m. | Premières impressions
I have my storage for almost 2 years the staff was very very kind and professional, the facility was very clean. when I came back to get my belongings, things were just as I left them. I am so appreciative of u-haul's storage facility and yes I would refer you all to anyoneSCOTT C. | Expérience générale
Nice job keep up the good work !!!!SARAH S. | Expérience générale
Le client n'a pas laissé de commentaire.Reggie M. | Expérience générale
Le client n'a pas laissé de commentaire.Kimbly M. | Expérience générale
Le client n'a pas laissé de commentaire.Iris D. | Expérience générale
Le client n'a pas laissé de commentaire.Justus T. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL B. | Expérience générale
Service was 5 star .Rodney W. | Premières impressions
Please offer me some type of savings to save money that I'm spending. Thank you .BELINDA T. | Premières impressions
Le client n'a pas laissé de commentaire.Evelyn S. | Premières impressions
Le client n'a pas laissé de commentaire.LAZARUS EMANUEL J. | Expérience générale
Le client n'a pas laissé de commentaire.EBONI D. | Premières impressions
The young ladies had all the trucks clean after the snow storm the previous day. The lot was plowed and clean and my truck was warmed and ready when I entered it. They recommended the items I needed to move my sister apartment items into storage. Very awesome job .TONEY E. | Premières impressions
Le client n'a pas laissé de commentaire.DONNIE S. | Expérience générale
Ms. Howard(Manager) was very unprofessional and rowdy. She attempted to threaten customers and was not solution-based at all. I would not recommend this location to anyone.TONISHA W. | Expérience générale
Le client n'a pas laissé de commentaire.AARON H. | Expérience générale
Le client n'a pas laissé de commentaire.Nikki J. | Premières impressions
Le client n'a pas laissé de commentaire.Teresa P. | Premières impressions
Le client n'a pas laissé de commentaire.DEBRA W. | Premières impressions
Clearer directions for elevators (exits signs). Overall good experience.MARETTA K. | Expérience générale
Le client n'a pas laissé de commentaire.WARREN S. | Premières impressions
Le client n'a pas laissé de commentaire.Carldale J. | Premières impressions
Le client n'a pas laissé de commentaire.SPENCER P. | Expérience générale
Le client n'a pas laissé de commentaire.quinta b. | Expérience générale
Manager and staff was very nice/kind.VERONICA M. | Expérience générale
Everyone was helpful and friendly.Pamela T. | Premières impressions
The staff was extremely nice and helpfulDelaina B. | Premières impressions