Excellent
elizabeth t | Overall ExperienceSelf Storage Units in Chicago, IL, 60619
U-Haul Moving & Storage de Chicago State
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- 4,0 - Cote moyenne des clients
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The entire staff is helpful and efficient. Ayana Howard is great to work with and great at her job.
AVIS H | Overall ExperienceI would definitely use U-Haul again
RUBY L | First ImpressionsWas able to get all my things with no problem.
Dujon D | Online Move InU guys were helpful, keep up the good work ☮️✌🏾🙏
Roderick m | Overall ExperienceI had a lot of mice dropping in my unit n the price was too much it kept going up
Darlene D | Overall ExperienceI’ve been there before my frist move and always been help and lease people wish I had help with mover I would have save myself a lot of money going with you’ll thank you’ll
Estella S | Overall ExperienceNice, keep up the excellent work…😇
Roderick m | First ImpressionsMy move in date was 4/26/2025. My unit was i smelling and the person that took cate of me were very friendly and i am satisfy
hattie s | First ImpressionsCustomer service was great and facility was very clean and well maintained
IVORY L | Overall ExperiencePoor communication. Charged late fee of $20 because my debit card card was canceled to protect me from a fraudulent charge. I did not receive a new card before UHaul charmed me with late payment. I had paid flawlessly for over one year. I felt UHaul dealt with me in bad faith. Therefore, I will not recommend it to my family or friend.
anthony j | Overall ExperienceAbsolutely HORRIBLE customer service. I called to rent a Uhaul truck. The rep booked the truck and reserved the wrong size storage space. Me being a brand new customer assumed that based on the size truck that I rented. I would have the same size storage space. Well the storage was ridiculously smaller. When I told the manager she was rude and wouldn't accommodate me. In fact she told me they only had the most expensive space available in the facility $175 a month. It was nothing I could do but pay because we had unloaded all of the belongings. I went from having the smallest space to the largest because UHAUL didn't base my storage space according to the size of my Uhaul truck. It was a disaster and the Manager was as well. She had an attitude and took advantage of this inconvenient situation. I would NEVER recommend you guys whether it's to rent a truck or storage. Never book over the phone but go to the facility in person. HORRIBLE!!!! I'm hoping that I can remove my belongings from storage ASAP!!!!!
Tonisha T | First ImpressionsJust close to early every thing else was great
KEITH H | First ImpressionsI do have no comment
CHARLOTTE V | First ImpressionsI’ve been with youll before but didn’t have furniture just totes and had no problem there have always like the location I was there with the older men before he sold it a long time in coummunity and very handy
Estella S | First ImpressionsThe area where my storage was located was on the ground floor, it was very smelly and dark. There should have been extra lights on the ground floor, and I could hardly contain the smell. There were mice running around overhead, and they got into my items and ate through some things so I had to throw a lot of stuff away. I feel that the establishment should have done a much better job cleaning the ground floor, and tried to get rid of the mice. I have been to many other storage facilities and I've never been to one that was so nasty, smelly and unkept. It doesn't seen as if the owners or management even care. As far as the staff, I only had issues with management who was rude and uncaring about customers; the other staff were very friendly. And as far as the hours, there was a time that I tried to go into my storage facility after hours and I wasn't able to get in. But this was the worst storage company that I have ever been to, and I definitely wouldn't recommend to anyone, and I wouldn't ever want to go to Uhaul cause there's plenty other storage companies that people can go to.
Jullanar M | Overall Experience