The Manager at this location was very professional and simply resourceful.
Charlotte V | Overall ExperienceSelf Storage Units in Chicago, IL, 60619
U-Haul Moving & Storage de Chicago State
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83rd & Halsted Storage
8316 S Birkhoff Ave, Chicago, IL 60620 View Available Units
(U-Haul Neighborhood Dealer)1.9 miles from this location -
U-Haul Moving & Storage of South Shore
1650 E 71st St, Chicago, IL 60649 View Available Units3.5 miles from this location -
South Shore Self Storage
7843 S Exchange Ave, Chicago, IL 60649 View Available Units
(U-Haul Neighborhood Dealer)3.9 miles from this location -
U-Haul Storage of Marquette Park
2540 W 63rd St, Chicago, IL 60629 View Available Units5.4 miles from this location
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- 4,0 - Cote moyenne des clients
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Ayanna Howard the store Manager has to be the worst hire in all of America. Her crass, rude way of handling customers is the worst experience I've ever had. She doesn't listen to understand, only to respond. She filed a bogus charge to my account for a truck rental with damage already on it and blamed us, she then said she'd wave it only for a month later I received a damage claim. She lied, she was rude to me on a number of occasions, she either needs to be fired or demoted. She is HORRIBLE.
marcell m | Overall ExperienceThe manager of that facility was very ignorant and rude to customers. She always had an attitude and would argue with customers. She had no respect at all for customers. I had multiple units at 3 U-Haul location since 2009, and this was the worst of them. I was at this location since 2019, and initially had 3 unit's. Due to medical issues I could move out immediately but with the help of some ex co workers I finally got everything out of there. I would never recommend this location, no it was clean, there is a huge rodent issue in that location. The few employees that were helpful ended up leaving because of the treatment from management. I know that to be true because they work for my company now. I didn't want them to leave a job because of pour management. This manager has had numerous complaints brought against here and nothing was done or looked in too. For those reasons alone I wouldn't refer U-Haul to anyone.
SAMANTHA H | Overall ExperienceYou can smell rats as soon as you get on the elevator! If that could get fixed then everything else would be perfect!
Dominique S | Overall ExperienceThe morninng girl on wedneday morning 9am was not nice Evining girl short girl to nice
LIONELL B | First ImpressionsThe lighting was very dim in the lower level area.
LESLEY W | Overall ExperienceThe representative thar help me on site was excellent. Please award her for het excellent service. Thank you so much.
April F | First ImpressionsThey are the best.
ANTHONY S | Overall ExperienceI was told that I can get my things out of storage by the Manager Broc but when I get to the facility it was something totally different said which caused my belongings to get sold. I'm not happy about receiving false information and I will take further action
Tamika R | Overall ExperienceThis facility was rat infested and staff was extremely unprofessional. My unit was sold after multiple request for damages done to my unit from water and rat tracing. My items were also ate through by rats. I have documented pictures and emails regarding the matter and will be taking legal action.
CANDICE C | Overall ExperienceStaff was professional
Ryan W | Overall ExperienceGreat staff
Otis C | First ImpressionsEverything was good until I went to tell the staff that I was cleaning out my unit and the young lady behind the counter gone say make sure don’t owe, very offended. Offended because professionally she should requested to check the account balance.
SABRINA L | Overall ExperienceGreat no problems at all
harry h | First ImpressionsThe amount of roaches in that place was tremendous.
Roberta r | Overall ExperienceOnly problem I had was that the lady that was there on Sunday, October 6, 2024, didn't record that we moved out in the computer, because I shouldn't have received a call for payment on the storage October 9, 2024.
chandra h | Overall Experience