Évaluations des clients U-Haul Moving & Storage of Chula Vista

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Chula Vista

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james C. le

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Le client n'a pas laissé de commentaire.

Patrick R. le

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Truck retuned late

Yolanda C. le

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Kuddos to Josh he was extremely efficient, helpful, and respectful. Nice Job!

Gregg R. le

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After I returned the vehicle, I received a phone call from one of the staff. He was looking for a missing towing ball receiver, which I did not get or used. He should be more attentive to details for accurate accountability.

Robert Y. le

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Le client n'a pas laissé de commentaire.

David A. le

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Le client n'a pas laissé de commentaire.

Gilberto C. le

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None

Lydia Y. le

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This is my go to UHaul place! The guys who work here are very professional and the trucks/vans are always clean and serviced.

Bernard M. le

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Great customer service and the equipment and truck that I rented was great too!

David V. le

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Nothing just have them to continue being courteous

Crystal S. le

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More staff please!!! Only saw three people working with over ten customers waiting at once. Love the staff who was polite and knowledgeable and very nice and willing to help. Give the hard working guys some help, they are awesome!

Benjamin F. le

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I reserved my truck last month and was told 2 days before my pick up date that you did not have the truck there, leaving me to drive entirely out of my way to pick it up. Then having to incur the extra fuel cost due to driving to this location. You had plenty of time to get a truck to spring valley instead of me having to go to chula vista. Very dissapointed with lack of customer service

Andrew A. le

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My U-Haul truck was rescheduled for no reason when I had a truck reserved 2 weeks prior .

Sarah M. le

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Love love love this place!!! Super friendly and Easy access pick up and drop off

Lizette G. le

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Great customer service! Rick and Athena were amazing! Will definitely recommend this place!

Edward A. le

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Le client n'a pas laissé de commentaire.

Frank T. le

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Le client n'a pas laissé de commentaire.

Benjamin W. le

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Make it easier to find the nearest UHaul site online.

NAOMI M. le

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Overall this is the best Uhaul experience I’ve encountered. I appreciate your staff-very friendly, professional and helpful. Kudos to your team but especially Ms A Madyun. Excellence in customer service. Many thanks!

Roberto C. le

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Le client n'a pas laissé de commentaire.

Jorge A. le

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None. You guys are awesome. And service was up to par.

WILLIAM M. le

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Nothing to improve. Customer service was Excellent! Thank you for your kindness and getting us out the door fast!

Angelito S. le

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It was closing time and there was a lot of other customers. Alfredo and Alonzo got down and made it happen. These guys were on top of it even though there was a rush right around closing. They handled themselves well and I give it to them. Very hard workers for sure. Thanks guys!!

brittany e. le

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Aaliyah was amazing. Best customer service I experienced. Aaliyah made my move super easy by giving me the best options to help pack my house. Thank you!

Ron H. le

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With a confirmed reservations and online check in, I still had to wait an hour to pick up the trailer I reserved. Extremely poor quality customer service

Kayla F. le

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Le client n'a pas laissé de commentaire.

Kayla F. le

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Employee straight up told me the truck I had sucked and drives horrible with a trailer and just commented on how poor of a drive I had. Didn’t make the trip any better hearing his confirmation on the truck shouldn’t have pulled the trailer

ANNA A. le

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Le client n'a pas laissé de commentaire.

Charles K. le

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The manager, Rick, and his staff are wonderful! So helpful and accommodating. I would use this location any time!

James H. le

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Le client n'a pas laissé de commentaire.

Roger V. le

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Le client n'a pas laissé de commentaire.

Cristy C. le

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Great staff.

Felix A. le

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I was send here because my first pick up they couldn’t verify me with the app and wasted one hr from 11pm almost till midnight. When I got to the second location the next morning the truck was on empty and they still told me to bring it at at 1/4 and I would get a discount which I didn’t. When I told him hey it’s Empty , they answered that they were having problems with people stealing their gasoline .

Emil A. le

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Outstanding Customer Service! The clerk named Rick was very courteous, helpful, and knowledgeable, and made our experience a simple, safe, and fast transaction of renting a UHaul vehicle. Excellent service!

Elizabeth o. le

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Le client n'a pas laissé de commentaire.

Rudy R. le

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Great service!

catherine b. le

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Le client n'a pas laissé de commentaire.

Mitchell W. le

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Excellent customer service! Great employees!!

Bernardo M. le

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Le client n'a pas laissé de commentaire.

Jennifer J. le

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Le client n'a pas laissé de commentaire.

Thelma H. le

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Le client n'a pas laissé de commentaire.

Paul L. le

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Mr. Mondragon was exceptionally helpful. Excellent service! Thank you again!

Dennis S. le

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Moving with Uhaul is the most flexible system for moving. They can provide as little or as much help as you need, even up to loading Uboxes for you and then storing the Uboxes and your posessions for as long as you like. They were the best and I'd use them again as my first choice for moving help.

Barry A. le

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The entire staff was professional, friendly, and accommodating to my needs. I had a wiring issue which was handled quickly and properly, which allowed me to be on my way in a short amount of time. I would rate this location as “fantastic!”

Carlos Q. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Mr. Zaragoza was very professional and efficient. The only glitch was when I made the reservation, I said I needed the smallest moving truck they had that a loading ramp. The lady I talked to said that would be the 10' truck so that's what I made the reservation for. Turns out the smallest truck that has ramps is a 15' truck. They already had the 10' truck set up and ready to go, so i took it and made do. Mr. Zaragoza offered to change it out for me but we made it work. However, your rental people should know the capabilities of the equipment.

rey l. le

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Le client n'a pas laissé de commentaire.

Kathy G. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Clean facility and friendly staff.

Christina A. le

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Le client n'a pas laissé de commentaire.

landon w. le

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I thought the people helping us were professional and courteous.

Abraham A. le

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Le client n'a pas laissé de commentaire.

Patricia W. le

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Make sure all fluid levels are checked our windshield washer fluid reservoir was bone dry

Arturo R. le

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everything was perfect including the price!

Jessica A. le

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Prior to leaving my house I called an 800 number to find a convenient drop off location. I was told to drop off at a location that couldn't accommodate my drop off. Was told to go to the 4th ave Uhaul, We where met by a woman that approached us without greeting us. Just looked at us and walked off.. came back with a 800 number and said "call them we're full" referring to thier lot not being able to accommodate our drop off. We left, called the 800 number and they sent us back to this location that just minutes before they wouldn't take our drop off. My wife and I felt as if this lady refused us as customers. We feel as if she wasnt there to help us and pawned us off on someone else. When I returned she was very rude. She grabbed my deposit refund of $75 in all $5 Bill's set them on the counter about 10 feet from where she had me wait set the stack of Bill's on the counter and said there you go. Didn't count my change just sat down and got on her cellphone. I was appalled and never had service this bad in my life! After driving from Arizona to San Diego I was tired and didn't expect to be met with no help.. and that's exactly what I was met with at this uhaul location, by this uhaul employee.

jason r. le

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Customer service beyond anything I ever experienced. I would consider working here just to be part of such an amazing team. Made a very difficult move simple and stressless, I couldn’t have asked for them to do more. Everyone at this location deserves a raise or a bonus. Simply amazing service.

Robert T. le

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My tow vehicle was damaged during the unloading process at the return location. I turned in the insurance claim. The insurance agent called my home phone and left a message. I returned his call but he doesn't answer so I leave a message and he doesn't call back. When I call and hold no one answers. It's been two weeks, whats happening?

Gregory M. le

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Great

Stanley K. le

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The truck had a strong smell of body odor and sweat.

Matthew R. le

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The staff worked hard and fast, but they seemed short staffed. The wait was 30 minutes to be helped. The first rental wasn’t working properly so they had to get another one. The staff was great but definitely room for improvement overall.

JAMES C. le

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The Chula Vista and Rochester Hills locations were great to work with and made my move easy and convenient.

John C. le

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Be sure the tires on car hurler are excellent for the instate trips

Leonardo G. le

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Staff are very knowledgeable and friendly and approachable.

guadalupe h. le

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Fast and friendly

Kisten T. le

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Le client n'a pas laissé de commentaire.

Carol E. le

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Le client n'a pas laissé de commentaire.

charles p. le

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Le client n'a pas laissé de commentaire.

Edward R. le

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Le client n'a pas laissé de commentaire.

Lisa M. le

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I was really happy with the service. This guy with last name Mondragon was very helpful. He was really nice. I was kinda iffy because I read the reviews and the comments were horrible. I cant say anything bad. ??

Lydia P. le

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staff could be more friendly and review vehicle checkpoints

wayne m. le

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Le client n'a pas laissé de commentaire.

Michaela B. le

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I scheduled an appointment online to order and install a hitch on my 2014 Ford Escape. 6 days after scheduling this and the day before my scheduled appointment I received a call telling me they wouldn't be able to install the hitch the day I requested. They told me it takes 5-7 business days for the equipment to get to the store. This wouldn't be a problem, but online it allowed me to make the appointment and there was no mention online that it would take 5-7 business days to get the parts. At first this wasn't a problem, but then I remembered that you had already taken the money for the hitch and the install out of my account...yes, I had already paid, and now they are telling me that my scheduled appointment was a mistake on their part and they weren't going to try and fix it. So the general manager contacted me after a brief communication online. I had to explain myself once again and I felt as though I was interrupting his time. I have already paid for this service and I'm the inconvenience? Finally, he listened to my issues and took the time to correct the situation. I couldn't help but feel as though UHaul saw this as my problem and my fault for using their online system to schedule this appointment. The tone used when figuring out how to fix the situation didn't feel appropriate, and I think that this facility needs to double check their customer service standards. Luckily they were able to correct my situation and this didn't throw off my scheduled move, but it did add unnecessary stress and I won't recommend these services to others.

Carlos L. le

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Le client n'a pas laissé de commentaire.

Mary E. le

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Le client n'a pas laissé de commentaire.

Connie P. le

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Gas tank was on EMPTY. I put 8 gallons in. They wouldn’t waive the 3 extra miles in went over.

joe f. le

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They charge and wrongfully accusing me for a dent on the van that I didn't do...

Oscar O. le

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I used the app to check in and pick up but it took longer than it would have by approaching counter. Not the locations fault but the app.

Kathleen C. le

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The wait on the phone lines is way too long! Also when i returned the truck after hours I took pictures of the gas gauge and speedo. When i got the bill they tried to charge me for gas but i had the before and after pictures to prove it had the same amount of gas in it. They did cheerfully refund the money and since i did not use the blankets i ordered the refunded me the $5.00 i paid for that also.

Donald M. le

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45 minutes from pickup time, u haul calls an tells me my truck is not available. 2nd want me to go to spring valley. I declined I was offered smaller truck which put me in having to make 2 out of town trips not 1. Now my mileage and gas cost doubles. Company says “sorry”. Only gives me 3/4 compensation for now doing trip in 2 days. Gas tank was only1/8 full and could not make even 1st trip. Filled tank full myself 100.00 dollars. By the way did you charge the previous customer for not filling up then pocketing all the money and forced me to do your job. Will use budget or rider next time.

ALEX G. le

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Le client n'a pas laissé de commentaire.

Cameron N. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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The staff was quick and efficient. I was in and out in 5 minutes.

Peter F. le

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Le client n'a pas laissé de commentaire.

Kimberly L. le

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Everything was great and easy check out service, but the service agent Aaliyah needs to work on her customer service skills. Unfriendly and had an attitude.

DON G. le

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Le client n'a pas laissé de commentaire.

DON G. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Both times the customer service representatives were friendly and inviting. I just hope they take the time to fix the truck or trailer.

Nam C. le

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The equipment was new: 182 miles. It was a Ford Transit cargo van and it was very appropriate for the job.

James E. le

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Quick and easy return. Seamless.

Steve S. le

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The crew was very cordial and did a great job of getting my hitch installed and getting me back on the road in a timely manner. Good job to one and all!

michelle c. le

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Le client n'a pas laissé de commentaire.

matt p. le

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Friendly conversation Moving is stressful and the staff should recognize this.

Leilani A. le

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Le client n'a pas laissé de commentaire.

Rovil M. le

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Le client n'a pas laissé de commentaire.

Patrick G. le

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Everything went well, both check in and check out employees were great, the van I rented was in excellent shape. Overall great experience in renting a moving van.

Angela B. le

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Make the mobile app easier.

Gary D. le

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Le client n'a pas laissé de commentaire.

leonard f. le

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No complaints at all. Friendly service.

Marcela A. le

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Le client n'a pas laissé de commentaire.

Eric O. le

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Wonderful staff, very helpful and informative. I wouldn't hesitate to rent from this location again.

wayne m. le

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Le client n'a pas laissé de commentaire.

Rebecca A. le

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Le client n'a pas laissé de commentaire.

Eduardo G. le

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Le client n'a pas laissé de commentaire.

Suzanne B. le

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Have the website functioning better. Have a list of available items rather than page after page of them

Eduardo F. le

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Le client n'a pas laissé de commentaire.

Terry R. le

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They sold me a lot of equipment that I did not need. They messed up the reservation as well. I ordered a one way rental they gave me a two way rental. Then I had to go to another location for a one way rental

David D. le

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Le client n'a pas laissé de commentaire.

natalie a. le

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Communicate better , do research before calling customers . Learn to communicate better and be more friendly and customer service .

alfred r. le

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Overall they had great customer service.

Monica R. le

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The only thing is to let people aware the the latch can get stuck on top and it can get your fingers when trying to unlatch it

Marisela A. le

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Le client n'a pas laissé de commentaire.

Larry D. le

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Le client n'a pas laissé de commentaire.

Cesar G. le

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Awesome staff and management! Very helpful!

JOSH D. le

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Le client n'a pas laissé de commentaire.

Ben C. le

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I was not happy to see that a fifteen foot truck is only ten feet of storage space. I think that should be included in the process.

John B. le

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Le client n'a pas laissé de commentaire.

Charles G. le

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They called me then my wife wondering when the unit was being returned . I had rented it for 12 hours but they said I could only have the unit for 10. Because their boss had a regular client that needed the unit. The boss rented it out . Totally unprofessional to keep bugging me about the return .

Robert M. le

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Fast easy drop off with helpful staff

Marquetta S. le

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No furniture pads were provided!!!!!Even though I asked for them and they were supposed to be in the U-Box. This is the 3rd time I used the -Boxes in the last 6 months and the first time I've had this experience.

Michael D. le

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Friendly, and speedy customer service. A+++

Phyllis W. le

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Le client n'a pas laissé de commentaire.

rex c. le

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The service was outstanding.

david b. le

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Le client n'a pas laissé de commentaire.

PAVEL M. le

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Amazing service, will tel my friends and family

Shawn P. le

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Le client n'a pas laissé de commentaire.

ROBERT P. le

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Excellent, well groomed staff at pickup and return, as I've come to expect at this facility. Excellent, clean, older trailer with good tires, wiring, and lights. Observed friendly, professional,excellent service to others as well.

carlton B. le

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Ricardo, Alfredo , Jonathan and the entire staff is great!! Excellent service!! IWe rented a BRAND NEW TRAILER. When we arrived at our event, we got compliments on how good the new trailer looked. Thank you very much. From Mr. Booker @ Express Luggage

christopher h. le

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Le client n'a pas laissé de commentaire.

Jennifer H. le

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Initially, the guy said he would have to charge us a cleaning fee, for 6 envelopes that had fallen on the floor during our move, WHILE my partner was picking them up. Then he tried to charge me for an extra day, although my contract stated 5/5, as the date due back and I returned it on 5/4, a day early. He was not very polite. Then when I called him on it and produced the contract, he back pedalled. Then he made a big deal telling me he wasn't going to charge me to clean it "because I need the equipment". We had already picked up the loose envelopes... it was as clean as when we received it, otherwise. Ultimately, I will avoid this location due to this exchange with this guy. It's too bad because the store in Austin was great.

Kurt K. le

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Le client n'a pas laissé de commentaire.

Nicholas C. le

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Le client n'a pas laissé de commentaire.

Fred S. le

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Le client n'a pas laissé de commentaire.

Jennifer C. le

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New and clean van, friendly staff. Only problem was I couldn't access self check in on my phone.

HEctor S. le

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no customer service skills ,very rude ,left standing in lobby with no help, with 3 customer associates standing around taking Hispanic young male who identifies him self as the manager very rude ,this happen on to different occasions I gave in and asked for help , call me 619-929-9629 Hector

kenneth d. le

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Nothing everything was perfect and Alfredo is one outstanding employee.

Benjamin B. le

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Francisco (?)... was great. Super friendly and helpful. Made my stressful moving weekend a little less stressful and a bit more tolerable.

Norma F. le

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Le client n'a pas laissé de commentaire.

carlton B. le

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Alfredo and the staff were courteous and got me on my way quickly with my trailer . Great job!! Thank you from Mr. Booker @ Express Luggage

Angel S. le

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These guys are great, trucks are clean and always ready. Even for short notice booking they can get me in. I appreciate this Uhaul for meeting all my requirements. Thanks guys.

Cecilia B. le

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Le client n'a pas laissé de commentaire.

FRANCISCO G. le

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Le client n'a pas laissé de commentaire.

Angelica B. le

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Le client n'a pas laissé de commentaire.

James R. le

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It’s not broken, don’t fix it.

Alexandra M. le

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The staff were friendly and went above and beyond to help me with my loose trailer hitch and lights that were not working.

DAVID M. le

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Le client n'a pas laissé de commentaire.

jorge g. le

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There was a trailer in the way when I was driving in.

carlton B. le

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Alfredo , Jonathan and the rest of the guys were great. Our company rents every weekend. Great service!! Mr. Booker @ Express Luggage.

Jesus E. le

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Le client n'a pas laissé de commentaire.

William H. le

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First class

Angel S. le

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Some Uhauls are average, but this place right here, this is the best one. That’s why I only stick with them even if it’ll cost me a bit more mileage. Rick, Alfredo and the rest of the crew are professional and dependable. Thank you guys.

Charlene P. le

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Le client n'a pas laissé de commentaire.

Amelia G. le

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Le client n'a pas laissé de commentaire.

jason v. le

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General Managers, Rick was awesome! Very professional and responsive to customer needs and request. I would definitely recommend going to any store he is managing.

javier m. le

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Le client n'a pas laissé de commentaire.

micheal C. le

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Le client n'a pas laissé de commentaire.

Martha N. le

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Everything worked out great.

glen s. le

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Le client n'a pas laissé de commentaire.

Francisco H. le

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.

Cesar G. le

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Manager location and employees were very helpful and provided an outstanding service!

Joshua P. le

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We gave above average because on the add it said 79cents per mile but upon checking the receipt it was $1 and some cents. But the service all the employees was remarkable especially Ricardo. Amazing.

austin w. le

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Josh and Jonathan and the other young man provided excellent service. I believe Romell is the name of the person that took our original call the day before, and he also provided excellent service.

josie r. le

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I was dealing from another state and it was great.

Ofelia U. le

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Easy, fast and friendly.

kenneth M. le

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My problem I had was with getting my u box back the people at the call center had no idea how to work it to return my property so I could pick it up are on your web site to schedule a pick up need fix

MARIA L. le

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I had a great welcome. Thanks for all your help.

ALBA F. le

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Mark is an amazing manager! Very kind and helpful. He has a great team! Very professional! Thank you all for making things easier for mi. Keep smailling. Stay humble and kind.

michael e. le

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U-Haul storage facility this place is excellent storage facility. I would recommend this facility to anyone . Very clean, and very friendly. Had a very good experience .!👍😎

griselba c. le

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Thank you