Expensive
alper bCustomer Reviews for U-Haul Moving & Storage of Cinnaminson
Testimonials From Recent Customers
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Make sure the app works to drop off vehicle after hours. I returned the truck at 8:00 pm. But was charged an additional day due to the app not registering my location, the QR code wouldn't scan and when the worker signed in the return it was the next day.
Edward BMake fuel refilling easier. Rent trucks full and expect them returned full. Eliminate problems with returning at some random fraction of a tank.
Forrest LHire more pretty ladies like Priscilla, mgr at cinnaminson who knows what shes doing.
Joseph CI had to call the cops on the desk clerk/cashier. The managers number on the card that the clerk through at me doesn't work. Mauvaise expérience.
Eugene BI found my on-line experience to be extraordinarily frustrating. I spent almost 3 hours attempting to first navigate the website & then the uhaul app. It was a total waste of time. I ended up calling the 800 number to obtain a storage unit. The rep I spoke to was helpful & polite. I thought he got me all squared away with my rental unit but when I went to the facility there was more to be done. The woman at the facility was the store manager, I believe. She was polite & efficient, or as efficient as possible, given that the process itself is not efficient. Luckily for UHAUL, you've hired good people to compensate for the other glitches. Thank you to the customer service representative & the store manager of the Cinnaminson, NJ location for their assistance. ~Wendy Sanders
Wendy S | Premières impressionsWish there was more than one person available to handle the counter. Wait times can be long but service is excellent once it is your turn.
Kenneth WXcellent. All Around.
Edward BBien
abul aI had the best experience renting a truck here, I was in and out in under 20 min. People were super friendly snf answered all my questions. We even laughed a few times! Willnef come back to this location! Keep on rockin guys, especially to the crew that was on this particular day.
Lorie HThe fellow I dealt with was awesome, great guy so helpful. I'll be back and spread praise how I was treated. Sincerely, Blair Craft
Blair CI went into the parking lot, trying to unload the trailer, but there was no space until I got into the dead end. When I try to unload, there is an employee came and said "you can park there, it's unsafe!!" in a rude manner. She tried to have me back up into a space, but there was no space. So I told her that I can't, I don't know how to. The trailer was on the side and just in front of a couple other trailers, not in the middle of the driveway. I mean, if she was asking nicely I would've back up the trailer but she came up to me like I was doing something illegal. She said she will not on my account that they won't allow me to rent the trailer from Uhaul ever again. Then she started to take pictures of my license plate and said I breached contract by using a different truck to return the trailer. I told her whatever you wanna do just let me out of here. I'm not trying to argue with you. At the end, she said you are very rude sir. Then I told her that she came up to me like I was doing something illegal first . I took the pictures of where I park the trailer then left.
Bruce NS.O.
joe oExcellent customer service
deborah d | Premières impressionsI've rented from uhaul a few times over many years and was surprised at how clean the interior area in the back of the van I rented was. The people that run this location were very cool and enjoyable to interact with.
Roberto VS.O.
Obono OThe truck could have been cleaned off- snow in bed/on windshields. Also, the area where we had to access truck was snow covered, slippery & at the far end of parking lot. Other that that, smooth transitioning renting/returning truck. The employees were friendly&kind.
Ruth Bvery friendly staff person at the counter. quite helpful.
Lance GDid not interact with the staff for more than 2 seconds.
Devendra SThe young lady who has assisted me on multiple occasions, Priscilla , has been absolutely awesome to deal with. Excellent customer service!!
Hector RUhaul is the best
Maltine AI always had professional experience with this U-Haul. I can say nothing bad about this facility.
Denise O | Expérience généraleThis U-HAUL deserves ***** no problems 👍
Rosemary c | Expérience généraleThe location was fine but I would not tell anyone to rent a uhaul because of the amount of money that they charge you and you can't drop it off where you want to. You will pay out of your pocket just so they can get more money out of you.
montrell bPriscilla and the man that was working available friendly and very professional
Milagrosa R | Premières impressionsFront desk worker was really nice 😊
Lisa SI wish all the U-Hauls would operate as well as this place does. The people here are prompt, efficient and very friendly. I would definitely recommend this place. Priscilla is awesome.
Myron IPriscilla was the best !!! She went above and beyond to help with my situation after my surgery……I can't thank her enough for the time and effort she gave me while I was recovering from surgery …..thank you u haul for all of your time patience and understanding…. Will highly recommend
MONICA G | Expérience généraleVery friendly and helpful. Truck was ready to go!
Harley RKeep Adam and Homer around. Both are very good people. They are helpful and knowledgeable. Made the entire process very very easy. We followed Adam over from the Mount Laurel store.
Mary TThe people were always very easy to work with. Only feedback I really have is we would have preferred to have either more cards (at least 2) or code/card option. It was very inconvenient to have to share a card. Otherwise - we had no issues.
Legacy I | Expérience généraleThe people at the counter were friendly
Philip BWoman at front desk was excellent. I believe her name was Molina.
David MWhen I told him I could no longer afford to keep the storage they continue to bill me so now the bill is like $600 which I will not be paying because I told them I could no longer afford it and they could do what they want with the items in the storage
monique e | Expérience généraleReally nice staffs, car is good. Convenient I am so happy about the customers service
hanh nNone at this is time
JOSEPH C | Premières impressionsStarted out with competitive pricing then priced itself out of my price range.
BOB O | Expérience généraleFriendly professional stuff. More than happy to answer question. Excellent experience. Would highly recommend to others
Sharron DPerscilla & Homer we're AWESOME!!!
Kevin L | Expérience généralePlease check to make sure the previous customer replace gas , i received the vehicle with a quarter of gas in the tank . But Mr Homer was great adjusting my credit.
william p5 star, thanks
SCOTT NPerfect transaction. Thanks "Uball"!
rachelle SI was switched to 6 locations before it was all said and done….. Not happy about that but the girl that waited on me in Cinnaminson was great , give her a raise !!
Brad PStaff were super friendly and kind, which I could tell from my direct interactions as well as overheard interactions staff were having over the phone. Very accommodating! The equipment was ready and well maintained. I would definitely recommend this location.
Kristen TYes I would recommend this location to a friend or anyone, the Staff member are helpful and provides details info and accommodations to your need. There are other locations I've dealt with that was a nightmare. This location was great and Have plenty of truck available
Glenn FRoof leaked. Contents got wet.
Ed MNothing as far as my needs. It was very good service, n hook up.
Linda PExcellent service à la clientèle. Thank you for helping me on my first time using this service.
Miguel CAttendants very pleasant, helpful, knowledgeable and professionally. Definitely enjoyed the service and convenient location. Je la recommande fortement.
Willie BThey 20 ft truck was awful to drive it needs servicing on the brakes and transmission. It struggles to get in the next gear
Julie Hgreat people!
Ralph RGreat staff and also knowledgeable
HAYDEN BI was scheduled to pick up my truck at 12 o'clock midnight I was unable to get the truck due to my vehicle not being in the system properly at about 4:30 AM. I picked up the truck and it was on E I ordered additional equipment to be in the truck One handtruck was charged for it, but never had it in the truck. Very disappointing.
adrienne gI appreciated the quickness of check out.
Michael CCustomer service was great but Make sure everything is working properly like wipers and windows.
Miguel ONothing. Excellent service
BENEDETTO FWhen I fill up the gas tank and I bring it back more from when I got it at I should get some money back
Sendy NThe staff is great!!!!!
Davonte C | Expérience généraleGreat service! Loved it
Thaimy PI have had such a great, easy, and pleasant experience at this location. The woman who did my rental (I wish I could remember her name) was so wonderful and sweet. You can bet I'll be back here if the need arises for me to rent another vehicle. Merci.
Albert CFix the app. It took several attempts to get checked in by mobile device.
Keith PFive Stars ,
JUAN BStaff at this location was super helpful, friendly and professional. Would definitely come here again and recommend them without hesitation.
Helen A | Expérience généraleThe team that helped me were very professional and helpful.
Vaughn JThe latch on the outside of my storage unit had a screw missing the entire time, and it was never fixed. I also found bird feathers on the inside of my unit, which means there are holes in the roof. The worst part was that the price kept going up and up with no end in sight. The one things I did appreciate was the one month free because I had rented a uhaul truck w/ in the past year.
VIKKI C | Expérience généraleConvenient location, good customer service—staff was pleasant and helpful.
Helen A | Online Move InKeep raising prices . Can find other places cheaper
BOB O | Premières impressionsThank you U-Haul for everything.
Juan C | Premières impressionsStaff was always caring and helpful. ONLY detriment was price . Too high for small storage unit.
Logan T | Expérience généraleMy reservation was honored and the paper processing was quick. I had no problem getting in and out.
ROSEBERY N | Premières impressionsThank you very Very much...and I'm sorry "
ISAIAH G | Expérience généraleWe needed temporary storage for items that were salvaged from a flooded basement. It was very convenient to be able to rent a truck and storage all in one place. The store personnel were helpful in determining what size storage we needed. When our daughter was in college, we also rented vans or trucks from this same location. It's conveniently located less than 2 miles from our home. We've only had good interactions at this location - no complaints.
Debra T | Expérience généraleJake was very knowledgeable and had a professional demeanor while he was helping me open my storage unit contract. Would definitely recommend him and the rest of the team at Cinnaminson to friends.
Jacob R | Premières impressionsThank you Priscilla for your help very professional Will come back
Ana m | Premières impressionsThe staff was extremely helpful… I would recommend and plan to continue to use U-Haul.
Allen G | Expérience généraleI believe she was the manager, white woman, late 30's or early 40's tried to pressure me into purchasing the insurance even though I had renters insurance which covers personal property(10 % extended off premises) and liability coverage. She repeatedly told me that renters insurance doesn't cover it and that I needed homeowners insurance. I'm an insurance agent so I called her out on it. She finally gave in but told me that uhaul would contact me at a later date to force their insurance on me. Obviously they never did, because it wasn't true. I get pressure sales to hit goals and make money, but once you flat out lie it's crossing the line. Unfortunately now that I no longer need the storage unit, I won't return to uhaul as a customer because of this experience.
Peter M | Expérience généralePretty decent service and convenient. I especially like the climate control storage units .
Kelly M | Online Move InTHANKYOU PRICILA !
James D | Expérience généraleOur experience was the best of the several times we have used storage services.
Robert B | Expérience généraleMerci
Joseph C | Expérience généralethe storage unit itself was fine, but when I signed my agreement it was not made aware to me that the price would increase a couple of times a year. I got letters saying the cost was going up but it always said it was being increased to the original price I paid; I never knew what the new price was until it was taken out of my bank account.
Rosemary H | Expérience généralenumber one in my book
mike V | Expérience généraleVery clean facilities and easy unit rental/unit submission process . . .
Mae C | Expérience généraleYour computer system needs upgrading nothing against the staff but none of the apps work
Marcus K | Premières impressionsMy family and I were locked inside after hours and the staff got us out. Thank you again!!!!
Patricia D | Expérience généraleThe mgr and the sales rep were so polite …. So accommodating…. They made a stressful situation for me so much easier… This was at the Cinnaminson location on route 130… I rented storage space and called shortly after and rented a van… February 14 between 930 and 10 o'clock in the morning I believe the managers name was David… He was absolutely wonderful
Sheryl B | Premières impressionsThe reason I moved out is because your rates are a rip off . Not to mention the day it's due there harassing you . That unit shouldn't be more then 100 bucks per month .
Sal B | Expérience généraleBoth times, signing up to move into the storage unit and moving out, the staff on duty was not friendly at all. Rude and annoyed to be working would describe their attitude best.
Jan H | Expérience généraleStaff very pleasant and helpful.
lucille r | Expérience généraleThe guy who helped me was fantastic. He was very clear, very thorough and very helpful. I do not remember his name. I wish i did because he was excellent.
Sam A | Premières impressionsVery convenient, the manager was exceptionally helpful.
Dolores W | Expérience généraleThe staff at the Cinnaminson NJ facility were always responsive, helpful and courteous.
donna c | Expérience généraleI was told the storage unit was able to be accessed from 5am-10pm. I went at 9pm to unload the truck; however, the gate access key fob I was given did not work. I then proceeded to call the after hours number listed on the gate. No one answered nor did they call me back. This is the second time in one week (different location) where I've had an issue with Uhaul. I thought switching locations would help, but it didn't. I'm very dissatisfied.
laurel d | Premières impressionsI have no complaints.
carol a | Expérience généraleMost Staff that we dealt with were helpful - Some were miserable
Greg B | Expérience généraleIt seems that it’s near impossible to reach anyone on phones With the huge occupancy and money that’s being made maybe you should ad some help
Kenneth S | Premières impressionsThere's a hole in the cieling of my unit
kevin s | Premières impressionsSusan was not friendly or pleasant at all. The couple times I had a conversation with her, she didn't even want to speak. Customer service was horrible. I spoke with her about the holes in the ceiling of unit 1203. It looks like animal scratches. No accommodation. So I withdrew and requested a refund. I will take my business elsewhere. Upset customer!!!!!
Valerie J | Premières impressionsStaff was excellent, grounds were well maintained, price was right.
ROBERT M | Expérience généraleStaff is very friendly and helpful
rebecca f | Expérience généraleDave did a great job and went out of his way in meeting my needs.
Seecubic I | Premières impressionsDave is an amazing human being Little suzie langer was a bright light sweet loving person Her death has killed me Getting her pictures and all her life’s achievements to her family was such a good thing I’m going to catholic charities on Monday with her shoes and clothing and other items in Burlington They helped her many times that suzie was homeless Many of which were in the cold of winter Her death isn’t 32 is so tragic to me The world is just not right without little suzie I thank Dave from the bottom of my heart You’ve done such good for suzie and her family
Richard B | Expérience généraleThe staff was very helpful,courteous. and polite . Thank You so much Ed M.
Edward M | Expérience généraleFor the first 2 years i kept complaining that i could barely get into my unit because it was so difficult to roll the door up...3 times i went to the office or called the office from outside my unit to please come and open my door...all 3 times i waited over a half hours after i asked for someone to help...2 of those times i was berated and treated as if i was an obstinate child (I'm 66 and was very respectful) the 3rd time after they couldn't get the door open they told me they would make an appointment for it to get fixed...they neglected to tell me i would need to be there and i was to call later to see when. A repair person was available...so 2 months later i went to the office and was told i needed to be there. Finally a repair person showed up and asked me how long my door was this bad..i replied since i moved in...he was a new repair person,who was unbelievably nice,sweet and talented (so unlike 2 other U-Haul employees)and fixed my door in 35 minutes...he was appalled that i dealt with this for over 2 years...i was previously told this is how these doors are, you need some elbow grease...I'm disabled and have limited use of my "elbows" ...however after the door was fixed i could open it all by myself...so over the years i had 2 UHaul employees and mr fix-it who was wonderful...all the others shouldn't have a costumer oriented job...other then coming to place stuff into the unit or emptying the unit i probably only visited the unit 20 times in the years that i had it...so i don't think this UHaul faired well as a customer oriented business who's employees are told to be respectful of their long term customer's. ..
DIANE M | Expérience généraleRows could be better lit at night. Very pleased with the way I was treated.
STEVEN F | Expérience généraleI have no complaints. Everything went smoothly
carol a | Premières impressionsi would consider using this facilities in the near future.
Sandra D | Expérience généraleit was a great move no problems
Sandra D | Premières impressionsStored my motorcycle for temporary safe keeping and was initially worried. After seeing how secure the gated storage areas were I felt more at ease. Thanks U-Haul
suriaui s | Expérience généraleI have struggled paying for the storage of items that mostly were family belongings for almost 3 years. Your staff is always been courteous and helpful when I struggled with payments. Merci
justice r | Expérience généraleVery helpful.
Michael N | Expérience généraleI found this a very easy process and the young lady was very helpful and I formative.
Claudia A | Premières impressionsCourteous and helpful
Michael N | Premières impressionsI have had the unit for about 4-5 years or so and never had any issues with the unit or the staff.
NATHAN D | Expérience généraleVery professional people.
Renee G | Expérience généraleGreat staff Roof leaked ruining my carpets in storage
Calvin W | Expérience généraleI was very happy with the experience.
clinton b | Expérience généraleClean, safe storage. Friendly staff. Thank you for including a free month of storage with my truck rental. Well worth it.
Robert M | Expérience généraleStaff is great. Rents a little pricey
Kaye M | Expérience généraleThe men were wonderful. Friendly, courteous, over the top helpful.
Kaye M | Premières impressionsThanks
JAMES W | Expérience généralethe staff was friendly and helpful
Anthony R | Expérience généraleNocomments
LOUANN H | Expérience généraleFriendly staff made it easy to set up my rental!
CHRISTINA B | RéservationWet, Mice and broken door. Ask to fix never did it.
CINNAMINSON H | Expérience généraleThe facility staff are awesome people to me and my family. They help me out when I forgot my key to my storage unit, They help me. Thank you so much Henry
dorothy w | Expérience généraleexcellent service
john p | Expérience généraleThe staff here is truly exceptional! Everyone was friendly, helpful, and knowledgeable. I will definitely refer friends & family to this location!
Danielle M | RéservationGreat service
tyara c | Expérience généraleThank you . Good customer service.
GUSTAVO A | Expérience généraleA very stressful move was made effortless!
kathleen m | RéservationGood job
john p | Expérience généraleGreat staff! Very helpful and courteous!
denise l | RéservationKey fob access is a plus. Great staff. Highly recommend this facility.
teresa p | Expérience généraleI was so glad to find an opening at your facility!
CATHY E | RéservationAMY WAS AMAZING AND SUPER HELPFUL!
brooke t | Expérience généraleWe came to pickup our storage after a yes and rent was due on the 1st pickup on the 7th still had to pay a full month's rent .
Levi V | Expérience généralePerfect
SAL B | Expérience générale