Customer Reviews for U-Haul Moving & Storage of Cinnaminson

3 264 évaluations

2101 US Hwy 130 S   Cinnaminson, NJ 08077
(N Of Rt 73)

(856) 829-0018

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(856) 829-0018

2101 US Hwy 130 S
Cinnaminson, NJ 08077
(N Of Rt 73)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The Uhaul phone scheduling customer representative was very rude. The Uhual representatives from the 130 office, were very helpful.

BRENT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN P. 
Évaluation :
5

Le service a été excellent.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brennan M. 
Évaluation :
5

Staff very pleasant and helpful.

lucille r.  |  Expérience générale 
Évaluation :
3

When I got there the first and second trailers 6x12 were broken and then someone just so happened to bring one back so I was told to take that one so I did. When I returned it two days of rental I had to argue with the attendant to not overcharge me. She gave me a ten dollar refund and should have gotten a ten dollar and seventy cent refund . The attendant was rude and condosending. Not a good experience but I got my job done

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mae C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yaserah Q. 
Évaluation :
5

100 %

Anibal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BATIKAN Y. 
Évaluation :
3

I was very disappointed with the service. I had a reservation for a location near my home and when I called to pick it up I was told they didn't have what I reserved and the only location that did was 45 min away!! inconvenience is an understatement!!!

Thomas M. 
Évaluation :
5

Greater inventory of available vehicles.

Sonya P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPH P. 
Évaluation :
5

Nothing to add. Customer Service was Excellent.

David C. 
Évaluation :
5

The woman who helped me out was fabulous! Above and beyond!!

YEHOSHUA S. 
Évaluation :
4

the truck was typical. i did not expect much. however, when i opened it, a gatorade bottle of urine was on the step into the truck. i was in a hurry, so i chucked it. next the radio blasted an alarm type sound and i thought something was wrong with the truck. the truck performed well. after returning it, the agent Sue called and wanted to know where the dolly was on the truck. There was never any dolly on the truck. I had no idea what she was talking about. I'm retired law enforcement and have my own dolly. She abruptly hung up. Not sure what the status is.

MARK D. 
Évaluation :
5

Counterperson (Shawn?) was extremely helpful. Equipment was brand new and was ready when I arrived. Great experience.

PAUL K. 
Évaluation :
5

I originally attempted to reserve a trailer at the Mount Laurel location. The trailer that I reserved was not available and the associate tried to direct me to the Cinnaminson location, but sent me to Maple Shade instead. I don't understand how you can except a reservation for equipment that's not available.

Oliver P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evandro F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Girard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaime W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele C. 
Évaluation :
4

Truck was very loud-engine. That was the only issue.

ANNETTE S. 
Évaluation :
5

The guy who helped me was fantastic. He was very clear, very thorough and very helpful. I do not remember his name. I wish i did because he was excellent.

Sam A.  |  Premières impressions 
Évaluation :
5

Susan is especially helpful and an asset to your company.

Paul Z. 
Évaluation :
3

The staff is so rude

Hossameld A. 
Évaluation :
5

Very convenient, the manager was exceptionally helpful.

Dolores W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fantasia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON H. 
Évaluation :
1

The truck I rented transmission was slipping and it was super slow driving I was supposed to bring it back at 6 and I brong it back at 130 told the worker about the truck problems and they still charged me the same amount!I do not think she took my complaint seriously and I would not recommend uhaul to anyone I feel robbed

WIDALIZ C. 
Évaluation :
5

The app is terrible. I could not log in to complete the dropoff procedure. It does not recognise my email/password combo and does not send me an email or text when I click ‘reset password'. And it will not permit me to set up a new account, saying that this email address is already in use - and it starts all over when I click ‘reset password'. And the local-office phone rings and rings till the automated message reminds you to use the app and then places your call in to the on-hold ouebliette. The only way to get anyone's attention is to drive over to the local office; so what is the point of the app? - so I deleted it from my phone for good.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA W. 
Évaluation :
3

We were not notified that our pick up location was changed until we arrived to pick up the truck, only to find it was not there. We then had to call to find out the new location, which was farther away, which cost us more mileage on the truck overall. Very frustrating and inconvenient.

BARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
5

The manager there is an incredible person. She was very freindly, knowledgable and professional. Honestly I couldn't have asked for a better experience from any store or company. Thank you for all your help.

Steven G. 
Évaluation :
4

The staff at the Cinnaminson NJ facility were always responsive, helpful and courteous.

donna c.  |  Expérience générale 
Évaluation :
5

Roof of the truck leaked and contents of truck were soaked!!

ROBERT P. 
Évaluation :
5

Everything excellent

JUAN G. 
Évaluation :
4

Make the dropoff easier.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Very professional answered all my questions and very helpful

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR J. 
Évaluation :
3

Hooking up the lights would have been a good start. When I got to my destination (an hour away) I was told I didn't have brake lights on the trailer. There was no harness connecting the lights. When I tried to call the Cinnaminson location, I was on hold for 20 minutes and never got through. I had to go out of my way to find another U-Haul to buy they harness, which they reimbursed me for. Upon return of the truck and trailer, I told them I wanted to be reimbursed for 15 miles since I had to drive out of my way. The attendant told me he didn't have the authority to do that, but he would have the manager call me the next day. I still have not heard from the manager.

ROBERT B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELY E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole N. 
Évaluation :
4

more help front desk

William K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROSE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
1

Horrible experience. Not the location's fault. Desk agent was very helpful. This error is entirely on the customer service agent, who did not request the equipment I specifically asked for (we have a recording to confirm--as does U-Haul corporate, if they actually care to audit these things and try to improve their service). We were never notified of our reservation time or place. We only learned we had to drive 40 minutes out of our way when we tried to pick up equipment that did not exist at our requested location. We then received the wrong equipment, because the customer service agent did not request the correct item. We were inconvenienced and forced to drive many miles out of our way. We wasted over four hours trying to pick up a riding mower that we could not transport, and we had to regrettably forgo that purchase because the store would not allow us to pick it up after that day. The pickup truck also smelled like marijuana. Customer service agents were entirely unhelpful. We stayed on the phone for almost 90 minutes, only to find out from an agent in Philadelphia that the "New Jersey phones were down." U-Haul has never once accomplished their "guaranteed time and place" for an order I have requested. I wasn't even aware there was a guarantee until this time around. Your inventory system is absurd. Your agents have no idea where anything in their fleet is at any time.

Keith C. 
Évaluation :
1

I was told the storage unit was able to be accessed from 5am-10pm. I went at 9pm to unload the truck; however, the gate access key fob I was given did not work. I then proceeded to call the after hours number listed on the gate. No one answered nor did they call me back. This is the second time in one week (different location) where I've had an issue with Uhaul. I thought switching locations would help, but it didn't. I'm very dissatisfied.

laurel d.  |  Premières impressions 
Évaluation :
5

What you can do is for customer service guy the with the turbin on his head to be more professional, when i was assigned to the van i was using he did not see to make sure that i had the right van, he told me to go go out there and pretty much find it myself, he did not show me which van it was had to look for myself, not cool at all.

SUE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romildo D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WEBER B. 
Évaluation :
1

Not even going to waste my time venting about all that went wrong. Rest assured that I, no one in my family, or any friends I can convince, will ever use UHaul. Period.

mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhoda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tariq a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R.  |  Premières impressions 
Évaluation :
5

Pleasant people and over nice

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY S. 
Évaluation :
5

Don't remember the guy who helped me but he was totally awesome he helped me and was super cool and nice

MICHAEL K. 
Évaluation :
5

I have no complaints.

carol a.  |  Expérience générale 
Évaluation :
5

Our experience with Cinnaminson U Haul was wonderful. With all the stress that goes along with moving, working with U Haul alleviated much of our stress. Hats off to Cinnaminson U Haul!

RITA B. 
Évaluation :
5

Great location and great staff, but I wish I was able to pickup from Feasterville where I originally reserved. Thanks

Leonid K. 
Évaluation :
1

There needs to be better communication with the “system” in place. I had a reservation for an install and there is no installer available. I was fortunate enough to find another UHaul that would install the parts ordered from UHaul.

John A. 
Évaluation :
3

Worst experience ever. U haul lost my original confirmation. 20' truck not available. Got a 26' truck. Had smoke pouring out the back. No roadside assistance phone number. No fire extinguisher in truck. Had to rent a 10' truck to make final move into narrow driveway. Still waiting on 50 $guarantee for not having right size.

PATRICK M. 
Évaluation :
1

Will NEVER use Uhaul again. Worst experience EVER. NOTHING was right. They canceled my reservations 3 times. They tried to charge me 1 200 $more than quoted, truck was DISGUSTING and was Not sanitized, clean or in good running condition. All employees were rude and incompetent.

Steven K. 
Évaluation :
5

They do not answer the phone but the UHaul chat works.

Barbara H. 
Évaluation :
5

Susan is very helpful and an asset to your company

PAUL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Nothing.

SARAH V. 
Évaluation :
5

Add sms to your online checkin a d check out process

JASON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN K. 
Évaluation :
5

The person who waited on me and installed the hitch (same individual) was very nice and professional. He took the vehicle right away with delay and I was very pleased with the work he did.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
5

Only one in a 50 mile radius of me that actually had a trailer to rent. They are always stocked with equipment.

ROBIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELIRMARI L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA L. 
Évaluation :
5

I had a very good experience with unsullied. Easy access to my unit. Customer service was very nice.

Sonya P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura L. 
Évaluation :
5

Address the check oil light.

DAMON B. 
Évaluation :
3

Equipment was not available at my home site in Mount Laurel New Jersey. Had to pick up trailer in Cinnaminson New Jersey which is 5 miles out of my way. Other than that all is well.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORTHEA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL Z. 
Évaluation :
1

This location provided a vehicle that put my family's lives in danger. The brakes were not working properly, the front end of the truck shook so bad only back roads were able to be taken lengthening the mileage and time allotted, and the front end needs to be aligned so bad the driver had to steer like they were navigating a pirate ship on a toy structure. When I told the attendant, Shubhkaran Singh, about the troubles I had, he laughed at me and tried to mansplain to me since I am a woman. He told me he doubted I had ever driven something that large and therefore I was not used to handling large equipment. I was in the Army for 6 years and I assure you I have driven vehicle of that size. Also, this is not my first rental of a truck that size from UHaul. The behavior of the attendant was deplorable and so was the truck.

BRYAN V. 
Évaluation :
4

Call the day prior to confirm the rental. I had to call around all over the place to find our where the reservation actually was. Since UHaul corporate never sent the email the day before that stated where the pickup would actually be. Fortunately I was warned before hand that I likely would not pick up where I requested the reservation. Corporate sucks.

EMILY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

labrie w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND R. 
Évaluation :
5

All the staff were easy to work with and very efficient. Great value for the services here.

MICHAEL T. 
Évaluation :
5

there's really not much for your location to improve. your store is Excellant. I have used the Cinnaminson location a few times in the past few years and it's always been a great experience. your management is very helpful. thank you

Marc M. 
Évaluation :
3

I did happen to ask and associate about a service offered by U-Haul (24hr Truckshare) he was uneducated and Uninterested which was not helpful to me.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donnalee u.  |  Expérience générale 
Évaluation :
5

Everything went well from picking up the trailer to dropping it off! I returned it early and received a refund.

CHARLES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph O. 
Évaluation :
5

Perfectly done.

JUAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

I was very impressed and very satisfied. Thanks so much!

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucille r.  |  Premières impressions 
Évaluation :
1

Where do I start: Employees having a verbal argument in front of customers dropping the F bomb continuously while I was in the store. Essentially unhelpful... there's your truck, now get out of here. Windows on the truck were filthy. Had to purchase glass cleaner and paper towels to clean windows and mirrors prior to driving. Damage on the truck was not identified by employees, and then was told to do a self inspection and take photos with phone. In my opinion not the good way to run a company.

Douglas A. 
Évaluation :
4

Very pleasant experience.

SHALAN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ARDALAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas j F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sarah b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINDY B.  |  Premières impressions 
Évaluation :
4

Most Staff that we dealt with were helpful - Some were miserable

Greg B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn g.  |  Expérience générale 
Évaluation :
3

It seems that it’s near impossible to reach anyone on phones With the huge occupancy and money that’s being made maybe you should ad some help

Kenneth S.  |  Premières impressions 
Évaluation :
4

There's a hole in the cieling of my unit

kevin s.  |  Premières impressions 
Évaluation :
1

Susan was not friendly or pleasant at all. The couple times I had a conversation with her, she didn't even want to speak. Customer service was horrible. I spoke with her about the holes in the ceiling of unit 1203. It looks like animal scratches. No accommodation. So I withdrew and requested a refund. I will take my business elsewhere. Upset customer!!!!!

valerie j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elisabeth I.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randall s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary E T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ebony s.  |  Premières impressions 
Évaluation :
5

Dave did a great job and went out of his way in meeting my needs.

Seecubic I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathryn M.  |  Premières impressions 
Évaluation :
5

I have no complaints. Everything went smoothly

carol a.  |  Premières impressions 
Évaluation :
5

Great staff! Very helpful and courteous!

denise l.  |  Réservation 
Évaluation :
5

I was so glad to find an opening at your facility!

CATHY E.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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