Customer Reviews for U-Haul Moving & Storage of Cinnaminson

3123 évaluations

2101 US Hwy 130 S   Cinnaminson, NJ 08077
(N Of Rt 73)

(856) 829-0018

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(856) 829-0018

2101 US Hwy 130 S
Cinnaminson, NJ 08077
(N Of Rt 73)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent Customer Service, Fast and Easy Check In and Out! 5 stars Highly Rwcommend Will be back again !! Already booked for next week !

KEVIN C. 
Évaluation :
1

Communication was at an all time low. I did what was instructed by employee in reference to payment type being changed which was to call customer sevice and change the card, sat on hold for and hour just for the person to tell me they couldnt do it. Then tried to contact store directly and was only given to customer service again. The whole experience was frustrating

Gail B. 
Évaluation :
3

The representative that checked us out didn't give correct information and was very relaxed with trying to help us navigate. I did an entire online check out and she said she didn't see it. Even though I paid prior. Even with the drop off location. When I called the number she provided they gave multiple locations. When I asked her she gave us the most furthest places and just seemed we were bothering her when asking for support.

KALIMAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard s.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BROOKE G. 
Évaluation :
5

Completely understaffed on Sunday. It took over an hour to get my uhaul trailer because only one person was working. He was wonderful but it is unacceptable to only have one person accepting returns and helping every person to get their reservation ready.

Xavier B. 
Évaluation :
1

I was sent 3 different locations to p/u truck rental. Also, if i pay for equipment, it's because i need it! No dolly, no pads ( to which i order 2 dozen) How can i do a complete move with no equipment in a 26 footer????

SUSANNA W. 
Évaluation :
5

Nice

JUAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH A. 
Évaluation :
3

Need more customer service desk members, long wait.. Personal not very friendly.

SANDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Z. 
Évaluation :
5

Susan was awesome in helping me rent a truck. She was very professional and helpful. I will be using CINNAMINSON location again .

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINDY B.  |  Premières impressions 
Évaluation :
5

Keep doing what you are doing. Thank you

Jeanevens L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
3

Customer service is lacking. Personnel need training in being polite and friendliness.

Ferdinand M. 
Évaluation :
3

Van smelled of cigarettes and it was really dirty.

LUIS A. 
Évaluation :
4

Most Staff that we dealt with were helpful - Some were miserable

Greg B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAFFORD B. 
Évaluation :
1

the truck had over 100 000 miles and I had to press the gas peddle to the floor to go over a bridge. I reserved a smaller truck and was told it was already taken . I was a 1 hour late , you call the customer and ask are you coming do you still need truck ?, you do not simply cancel it and charge me more for a worse truck. horrible customer service will avoid you at all costs

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glenn g.  |  Expérience générale 
Évaluation :
1

No one was to be found for 10 minutes after arriving at this location. Again, a man in plain clothes came behind the counter after wandering around so we weren't sure if he actually worked there or not. We asked if we could return the key and if there was anything else we needed to do and he said "What am I supposed to do about it." I've rented UHauls many times but have never had such a hard time from start to finish. None of the employees seemed to care they even worked there and honestly, couldn't say if they actually did or not based on the experience. I am also irritated we had to pay extra for the mileage considering we didn't have a choice where we were picking up.

Richard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR B. 
Évaluation :
1

This is the worst store ever. Susan is nasty. She does not know how to do her job. There was a long line she said she would check me out and email me I was good to go. She called me back and told me I need to come back to get my credit put back on card. I asked if I could give info over the phone. She said no I had to come back. She got snippy and said she would mail a check. I said I was on my way. When I got there she was gone. They said they mailed a check. It only had been 10 mins really. Then Bill Hopson called cops saying we were trying to steal the trailer. We were no where near the trailer. We left cops pulled us over. This was not what I had in mind to spend my sat morning deal with this

DENISE F. 
Évaluation :
3

Air conditioner did not work and there was only 1 agent on duty with a line of people. You must come up with a better system if you are only willing to have one person working at a time. I waiting in line for 45 minutes and this is unacceptable.

Jason S. 
Évaluation :
2

Get better trucks,put down the right milage cost per gallon. I was told gas mileage was 0,79 $but when I looked at bill l l

Elaine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
3

It seems that it’s near impossible to reach anyone on phones With the huge occupancy and money that’s being made maybe you should ad some help

Kenneth S.  |  Premières impressions 
Évaluation :
4

There's a hole in the cieling of my unit

kevin s.  |  Premières impressions 
Évaluation :
2

I was very unhappy with the in-store service on May 16th. The contract is signed by Sean Pavlichko - so I guess that is his name. My reservation was supposed to include an appliance dolly and furniture pads, as well as boxes and a mattress cover - loaded into the vehicle. Nothing was prepared in advance and Sean's demeanor that morning was INDIFFERENCE. He pointed to the dolly and pads, indicating that I load them. When I returned that afternoon the experience was worse. I mentioned to Sean that I have been charged at the time I checked out for the boxes and mattress cover. I reminded him that I did not receive them, and he responded “that's got nothing to do with me“. When I pressed him to explain that comment, he told me I had to take it up with corporate… He had nothing to do with charges and wasn't going to make any type correction to my account. I spent 35 minutes On the phone waiting for customer service, who promptly listened to my story and processed a credit. I understand how challenging it is to train & retain staff. But Sean's behavior was unacceptable; he Made it quite plan that he was not interested in anything I have to say, or the fact that I was there at the store at all. If not for the fact that I've met the store manager previously and found him to be a wonderful guy, I would several ties with this location.

Joseph C. 
Évaluation :
1

Susan was not friendly or pleasant at all. The couple times I had a conversation with her, she didn't even want to speak. Customer service was horrible. I spoke with her about the holes in the ceiling of unit 1203. It looks like animal scratches. No accommodation. So I withdrew and requested a refund. I will take my business elsewhere. Upset customer!!!!!

valerie j.  |  Premières impressions 
Évaluation :
3

I have to wait longer because the agent was by himself You need more people to take care of the customer Thank you

Ismaila B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
5

You need to have more than one employee working. The one working yesterday was doing his best but he needed help. There was a line while he was filling a propane tank.

Robert M. 
Évaluation :
3

Scheduling was awful, I had to schedule three trailers to get the one I needed.

Laquinta W. 
Évaluation :
5

Rien

valerie S. 
Évaluation :
5

Evwryone is so helpful & couteous. Hassle-free rental, great team at the counter. Thanks everyone, for a great experience. Ruth Benz

Ruth B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Esther R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elisabeth I.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
5

Very pleased with myservice today. No need to change a thing at this point.

ERIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDVALDO S. 
Évaluation :
3

Was told my estimate would be about 80,00 $ when I got there. When I returned it, the rep was busy and said just leave the van there and she would email me my final bill. I noticed on my bank statement I had 2 charges from U-Haul for 80,00 $ and another for 28,00 $ dollars. I then called and asked why the 2 charges and she said thats how it shows up at the bank. I said that I never recieved an email of my bill to explain in detail of charges, she said Ill send it now and we ended the call. I got the email and it was so small you could hardly read it and I still do not know where the extra 28,00 $ dollars were charged as.

PAUL S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NARENDRA P. 
Évaluation :
5

The woman who waited on me was great -- quick and competent. There was a male employee at the desk when I arrived. He was engaged in a conversation with her and was also unmasked. He didn't interrupt his conversation nor put on his mask while I waited. This didn't cost me much time, but it does create a poor customer service impression.

MARVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randall s.  |  Expérience générale 
Évaluation :
1

They gave me a brand new truck but it was obvious that they didn't check the truck before giving it to me. I traveled for New Jersey to Mississippi with a truck that keep drifting to the right so I had to hold on to the steering wheel real tight in order to keep it straight and the breaks were just as bad. there are a lot of whining road and hills and when I put my foot on the breaks I had to push them all the down to the floor and the truck would still be rolling. Thank god I made it here in one piece. Do better UHaul you are playing with peoples lives!

Eva P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amarilys V. 
Évaluation :
4

See other comments.

Joseph K. 
Évaluation :
5

Truck I rented was thoroughly scratched and dinged before pickup I took alot of pictures to protect myself. The truck worked fine I was just a nervous wreck worrying someone would hold me responsible

MATTHEW O. 
Évaluation :
5

Fast and Easy

CHRISTOPHER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES O. 
Évaluation :
5

very good service

Oscar C. 
Évaluation :
5

No complaints

WANDA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

great (thanks) for the svc.

THOMAS W. 
Évaluation :
3

Truck was dirty, but it was a newer truck, and attended was a little cocky, other than that, all was good

William R. 
Évaluation :
5

They were very helpful and supportive throughout the process!

Eric K. 
Évaluation :
5

the clerks here are very polite attentive and very helpful

VINCENT L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
4

They only problem was I went to the contracted location only to have to go to another location to get the trailer.

JOHN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary E T.  |  Expérience générale 
Évaluation :
5

No improvement needed, I had no problems

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto R. 
Évaluation :
5

Don't go to any other Uhaul. Fast. Clean. Customer service 10/10.

Jordan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Buddy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shauna A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey M. 
Évaluation :
5

2nd time at this location!

Richard B. 
Évaluation :
1

Susan Singh- Horrible manager. I was charged for miles I did not put on the vehicle. Rude and uncooperative.

Alice G. 
Évaluation :
5

Loved the service I received Thanks Your greatly appreciated!!!!

Elizabeth S. 
Évaluation :
5

The young men who helped me out for pickup and return did very well professionally and an exceptional at their jobs I had problems and they helped me with everything

Santos V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANIRA N. 
Évaluation :
5

I could not say enough about the manager, she helped resolve a prior issue with the Uhaul in Mt Laurel that I had used prior.

Ruth B. 
Évaluation :
2

Alot of miscommunication and alot of blaming. Unprofessional. The van was great.

Fatma S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fatih K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
5

Check your trucks - I went to get in the truck & there was rain on the passenger seat cause someone left the window open.

CORNELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
5

Merci

MARK C. 
Évaluation :
3

It's the nickel and diming that made me decide to not return here again and to suggest for others to look elsewhere. It is very possibly just the nature of U-Haul and not necessarily THIS location, but it seems designed to squeeze every cent out of each transaction. As a local resident who'd like to occasionally make use of a truck or van, that's not the kind of relationship I want to have with a business. I was lured in with the van @ 19,99 for local use. I walked out having paid 59 $. I drove just 9 miles and had the vehicle for 90 minutes. I had to pay 1 $for each mile I know but more still for 2 gallons of gas (that was according to the receipt. So the van only gets 4,5 miles per gal??) The feeling was one of looking for every opportunity to charge me. I'm just glad the wear on the tires was included. I'd probably feel differently going in knowing up front it'd cost 60 $. But thinking I'm paying 20 $and then paying 60 $- no thanks.

John W. 
Évaluation :
5

Staff was excellent, grounds were well maintained, price was right.

ROBERT M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith D. 
Évaluation :
4

Counter clerk, Ryan Shaller, was professional, friendly and extremely helpful with our checking us out for our rental.

Nicole B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH H. 
Évaluation :
5

Susan was great. No complaints.

John K. 
Évaluation :
5

Nothing the guy who check me in and in out did a great job .

Jasmine U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johan C. 
Évaluation :
1

I waited in line for 45 minutes to return a vehicle. During this time the counter was not attended by an employee. I had to go find someone, you then informed me that I could have just dropped the keys and not wait for a customer service assistant.

BRYAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ebony s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHADINE B.  |  Expérience générale 
Évaluation :
5

Thanks

Edward D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Staff is very friendly and helpful

rebecca f.  |  Expérience générale 
Évaluation :
5

They went over and above by letting us book a truck at the last minute while we were in town for just a few hours

Geninne J. 
Évaluation :
4

NEW TRUCKS. Service great. But if U had to drive any distance I would have been PISSED. For a five mile drive and back, it was fine.

Amy K. 
Évaluation :
5

David was great!

Dwan S. 
Évaluation :
5

The trailer LHS sidelights stopped working the following day in my 2 day of use. Electrical failure, can happen, but thought will mention, maybe to improve or upgrade to newer systems.

Rajat G. 
Évaluation :
5

nothing, I was very satisfied.

Williams R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMINAIN V. 
Évaluation :
5

Dave did a great job and went out of his way in meeting my needs.

Seecubic I.  |  Premières impressions 
Évaluation :
5

Dave is an amazing human being Little suzie langer was a bright light sweet loving person Her death has killed me Getting her pictures and all her life’s achievements to her family was such a good thing I’m going to catholic charities on Monday with her shoes and clothing and other items in Burlington They helped her many times that suzie was homeless Many of which were in the cold of winter Her death isn’t 32 is so tragic to me The world is just not right without little suzie I thank Dave from the bottom of my heart You’ve done such good for suzie and her family

Richard B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O.  |  Expérience générale 
Évaluation :
5

The staff was very helpful,courteous. and polite . Thank You so much Ed M.

Edward M.  |  Expérience générale 
Évaluation :
2

For the first 2 years i kept complaining that i could barely get into my unit because it was so difficult to roll the door up...3 times i went to the office or called the office from outside my unit to please come and open my door...all 3 times i waited over a half hours after i asked for someone to help...2 of those times i was berated and treated as if i was an obstinate child (I'm 66 and was very respectful) the 3rd time after they couldn't get the door open they told me they would make an appointment for it to get fixed...they neglected to tell me i would need to be there and i was to call later to see when. A repair person was available...so 2 months later i went to the office and was told i needed to be there. Finally a repair person showed up and asked me how long my door was this bad..i replied since i moved in...he was a new repair person,who was unbelievably nice,sweet and talented (so unlike 2 other U-Haul employees)and fixed my door in 35 minutes...he was appalled that i dealt with this for over 2 years...i was previously told this is how these doors are, you need some elbow grease...I'm disabled and have limited use of my "elbows" ...however after the door was fixed i could open it all by myself...so over the years i had 2 UHaul employees and mr fix-it who was wonderful...all the others shouldn't have a costumer oriented job...other then coming to place stuff into the unit or emptying the unit i probably only visited the unit 20 times in the years that i had it...so i don't think this UHaul faired well as a customer oriented business who's employees are told to be respectful of their long term customer's. ..

DIANE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathryn M.  |  Premières impressions 
Évaluation :
4

Rows could be better lit at night. Very pleased with the way I was treated.

STEVEN F.  |  Expérience générale 
Évaluation :
5

I have no complaints. Everything went smoothly

carol a.  |  Premières impressions 
Évaluation :
5

i would consider using this facilities in the near future.

Sandra D.  |  Expérience générale 
Évaluation :
5

it was a great move no problems

Sandra D.  |  Premières impressions 
Évaluation :
5

Stored my motorcycle for temporary safe keeping and was initially worried. After seeing how secure the gated storage areas were I felt more at ease. Thanks U-Haul

suriaui s.  |  Expérience générale 
Évaluation :
5

I have struggled paying for the storage of items that mostly were family belongings for almost 3 years. Your staff is always been courteous and helpful when I struggled with payments. Merci

justice r.  |  Expérience générale 
Évaluation :
4

Very helpful.

Michael N.  |  Expérience générale 
Évaluation :
5

I found this a very easy process and the young lady was very helpful and I formative.

Claudia A.  |  Premières impressions 
Évaluation :
5

Courteous and helpful

Michael N.  |  Premières impressions 
Évaluation :
5

I have had the unit for about 4-5 years or so and never had any issues with the unit or the staff.

NATHAN D.  |  Expérience générale 
Évaluation :
5

Very professional people.

Renee G.  |  Expérience générale 
Évaluation :
3

Great staff Roof leaked ruining my carpets in storage

Calvin W.  |  Expérience générale 
Évaluation :
5

I was very happy with the experience.

clinton b.  |  Expérience générale 
Évaluation :
5

Clean, safe storage. Friendly staff. Thank you for including a free month of storage with my truck rental. Well worth it.

Robert M.  |  Expérience générale 
Évaluation :
5

Staff is great. Rents a little pricey

Kaye M.  |  Expérience générale 
Évaluation :
5

The men were wonderful. Friendly, courteous, over the top helpful.

Kaye M.  |  Premières impressions 
Évaluation :
5

Thanks

JAMES W.  |  Expérience générale 
Évaluation :
5

the staff was friendly and helpful

Anthony R.  |  Expérience générale 
Évaluation :
5

Nocomments

LOUANN H.  |  Expérience générale 
Évaluation :
5

Friendly staff made it easy to set up my rental!

CHRISTINA B.  |  Réservation 
Évaluation :
2

Wet, Mice and broken door. Ask to fix never did it.

CINNAMINSON H.  |  Expérience générale 
Évaluation :
5

The facility staff are awesome people to me and my family. They help me out when I forgot my key to my storage unit, They help me. Thank you so much Henry

dorothy w.  |  Expérience générale 
Évaluation :
5

excellent service

john p.  |  Expérience générale 
Évaluation :
5

The staff here is truly exceptional! Everyone was friendly, helpful, and knowledgeable. I will definitely refer friends & family to this location!

Danielle M.  |  Réservation 
Évaluation :
5

Great service

tyara c.  |  Expérience générale 
Évaluation :
5

Thank you . Good customer service.

GUSTAVO A.  |  Expérience générale 
Évaluation :
4

A very stressful move was made effortless!

kathleen m l.  |  Réservation 
Évaluation :
5

Good job

john p.  |  Expérience générale 
Évaluation :
5

Great staff! Very helpful and courteous!

denise l.  |  Réservation 
Évaluation :
5

I was so glad to find an opening at your facility!

CATHY E.  |  Réservation 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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