Évaluations des clients U-Haul Moving & Storage of Clarksburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Clarksburg

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Harry Arthur M.
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Le client n'a pas laissé de commentaire.

Stephenie K.
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Le client n'a pas laissé de commentaire.

Keith P W.
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Le client n'a pas laissé de commentaire.

Edward A.
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Le client n'a pas laissé de commentaire.

Coulter B.
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Le client n'a pas laissé de commentaire.

allen W.
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Le client n'a pas laissé de commentaire.

Brandie W.
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The people here were so nice. The truck was clean and they had it warmed up. The entire experience was really easy and convenient. I will definitely use this location again and recommend it to others!

Ryan Peter A.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Anita R.
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Le client n'a pas laissé de commentaire.

Scott R.
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This truck needs to go in for repairs. Door seals leak air, you cannot hear the radio. Heater does not work.

Carlo J C.
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The office was in the middle of a renovation, which I can imagine will make things better. Despite this I have a hard time thinking of how this can be improved.

Brian Z.
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Le client n'a pas laissé de commentaire.

Chelsea B.
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Uhaul cleared out my bank account and I still dont have the help I need.

Dorn M.
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Le client n'a pas laissé de commentaire.

Jason M.
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They added an extra fuel fee that I had no clue about.

Stanley Ray P.
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Service was horrible. I asked about the posted $89 rate for 100 miles or less and was ignored while still charger regular rates. Then I was charged an additional $17 when I turned it in on tine and below miles. This uhaul is horrible. I recommend finding another location

Ossama R.
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Le client n'a pas laissé de commentaire.

Travis William K.
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When a contracting agent explains the details of the comtract, they should EXPLAIN EVERY detail, and not simply tell the customer that the vehicle needs brought back BETWEEN 1/8TH AND 1/4TH TANK, so that the customer sees the fillup cost at an inflated cost reflect in a surprise charge AFTER THE FACT! Solid 1* rating, and will never use UHaul again, while actively turning feiends to other transportation companies. Well done, people.

cheryl c. | Overall Experience |
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I loved my experience with this store! I first went there to get boxes for my upcoming move. From my first trip there they were friendly, helpful, and kind. There was not enough they could do.

Michael F.
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The only thing is the van had heavy frost on it. The van did not have any type of ice scraper.

Scott R.
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Le client n'a pas laissé de commentaire.

Dustin M.
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Le client n'a pas laissé de commentaire.

Toni S.
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Le client n'a pas laissé de commentaire.

Dennis N.
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Excellent staff with great attention to customer service

Dennis Michael N.
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Knowledgeable staff with great customer service skills

Ivan C.
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Le client n'a pas laissé de commentaire.

Garry H.
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Le client n'a pas laissé de commentaire.

Cal E.
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The online order system has some flaws. I arranged my rental online the night before I needed it and basically had to redo everything at the location when I went to pick up my rental.

Brian M.
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Le client n'a pas laissé de commentaire.

James P.
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Why doesn't Uhaul offer military discount?

John M.
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The truck had to be jumped at 2nd location. Battery may need to be replaced

Raymond A.
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Le client n'a pas laissé de commentaire.

James Michael J.
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Good as is ....

Rob F.
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James Mitchell was fantastic to work with and very accommodating to our needs

William M.
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The truck fell apart on my trip over the mountains on 48/72. Abs light came on. Stibilitrak light came on. Traction control service light came on. On an icy road! No traction control or stability safety system. And on top of that, I tried to call roadside assistance and got nothing but gift card surveys!

Dennis Michael N.
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Employee focus on customer service is great

Joseph S.
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Le client n'a pas laissé de commentaire.

Larry S.
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Le client n'a pas laissé de commentaire.

jason paugh B.
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I use this facility all the time and never have a problem. However, the day I called my call was answered by the call center. I was not told the truth by the call center person. created a hassle for us and probably for the local staff at the facility. It also was not explained to me that the quote or estimate I was getting for a one way trip was set in stone. He quoted mileage high and I thought the actual mileage would be prorated when we dropped off the truck. Nope. I also asked if I could pay over the phone so my son who was using the truck could pick it up without having to use my credit card. I was made to feel that was no problem but.. that also was incorrect. I will never use the call center again.

Daniel D.
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Le client n'a pas laissé de commentaire.

Thomas A.
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Le client n'a pas laissé de commentaire.

Sam M.
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Le client n'a pas laissé de commentaire.

Nitin T.
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Le client n'a pas laissé de commentaire.

robert f. | Overall Experience |
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Convenient, easy access, great service.

max p. | Overall Experience |
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The computer system sucks. I signed up for autopay and it did not happen, I wound up paying late fees... Mice got into two of my boxes...

John W.
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Le client n'a pas laissé de commentaire.

Jeff or Carol C.
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Le client n'a pas laissé de commentaire.

James Michael J.
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Friendly staff

Mark K.
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Very well organized and personable. Highly recommended.

Raymond C.
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Le client n'a pas laissé de commentaire.

Amy E.
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Le client n'a pas laissé de commentaire.

WILLIAM M.
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Le client n'a pas laissé de commentaire.

Shannon W.
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Le client n'a pas laissé de commentaire.

Carolyn W.
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Le client n'a pas laissé de commentaire.

Tammie B.
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Vary friendly service. Was quick and easy.

DONNIE D.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

cosy F.
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Not much. My experience with this location has always been great. Thank you for the knowledge and outstanding customer service.

Robert K.
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Le client n'a pas laissé de commentaire.

John U.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Walter W.
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Le client n'a pas laissé de commentaire.

Mark K.
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I really cannot suggest anything because based on this particular experience everything went as well as could be expected. Highly recommended.

David R.
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Le client n'a pas laissé de commentaire.

Anida W.
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Le client n'a pas laissé de commentaire.

JOHN Y.
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Nothing comes to mind.

Jeremy W.
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I will not use Uhaul again. Your rates are ridiculous and the cost for a 10' van for picking up a couple pieces of furniture locally was almost as much as the furniture. Next time I will rent from Budget as they are cheaper and more flexible on drop off locations for the trucks. It is ridiculous I could not drop this truck off near my home which resulted in me being charged almost 75 dollars for a truck that I didnt even use all night.

Michael Steven K.
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Le client n'a pas laissé de commentaire.

Richard G.
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Le client n'a pas laissé de commentaire.

David F.
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John went out of his way to provide excellent service. I really appreciated the extra lengths he went through to make my rental all it could be

Yvonne B.
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There is a Uhaul a mile from where I live and I am unable to pick up trucks at that location.The dolly and the bags that are in the truck take up space. Should only be in there if the customer requests them.

Barbara W.
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I went in waited 10 min guy was with some guy sitting down watching videos. I asked for help he said someone would be with me shortly. Still watching a video. Finally came up front and waited on me. Was going to get the van and the one guy stopped him again and they were watching a video he finally went and got my van. Older dark haired gentleman. The young man when I returned it was great. Courteous and efficient. The older man needs to learn how to treat customers. I won’t be back to this location

Greg S.
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Le client n'a pas laissé de commentaire.

charlotte Q.
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Great staff..took good care of me

Debora P.
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Le client n'a pas laissé de commentaire.

Adena H.
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Le client n'a pas laissé de commentaire.

William F.
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Make it so you can get your moving truck into where your storage unit. Charge a reasonable price for the storage unit. Getting out asap

Thomas Paul B.
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Le client n'a pas laissé de commentaire.

Julia T.
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Le client n'a pas laissé de commentaire.

nowland a. | First Impressions |
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Truck was bigger then what I needed....but customer service was great

Everett P.
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Le client n'a pas laissé de commentaire.

Cara T. | Overall Experience |
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Great, helpful staff!

Thomas S.
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Assuming the charges for the auto transport will be backed off of my credit card all persons did a good job and served me well. Thanks Tom Spruill

Deborah Jean M.
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Le client n'a pas laissé de commentaire.

cathy C.
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The truck needed a serious cleaning. The folks there are very helpful and friendly!

Robert N.
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Le client n'a pas laissé de commentaire.

mary K.
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it was ok

Mark S.
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Le client n'a pas laissé de commentaire.

MARIO F.
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Great service!

Norman Anthony T.
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Le client n'a pas laissé de commentaire.

Mark Jeffrey M.
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Le client n'a pas laissé de commentaire.

William Franklin D.
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Le client n'a pas laissé de commentaire.

Devan Michael M.
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Trailer had lots of grass in it and the left turn and left brake light didn’t work

sherry G.
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Le client n'a pas laissé de commentaire.

Don A W.
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Le client n'a pas laissé de commentaire.

marsha F.
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Both customer service representatives were helpful.

Jeffrey W.
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Easy,fast and helpful staff.

brandon B.
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Le client n'a pas laissé de commentaire.

Ron H.
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Customer service representative was very knowledgeable and friendly.

Terry W.
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The place is a mess inside and the folks that work there seem to be overworked.

Brandi Mari W.
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Yes there was faulty equipment on your behalf. Someone had already repaired it before. Do i need to call a corporate number to get the situation taken care of. It almost caused me to have an accident. Please ask the dealer to keep up on the maintenance of the rentals.

Steve S.
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Le client n'a pas laissé de commentaire.

Steve P.
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Nothing

Everett Alden Ii P.
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Le client n'a pas laissé de commentaire.

Robert P. | Overall Experience |
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Great facility. Friendly staff. Would use again.

eric k. | First Impressions |
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All my needs were met as I was first in line however there was only one employee onsite so others who showed up after me were required to wait. Personally, my experience was good and will be back.

joe a. | First Impressions |
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The person who signed us up was new and inexperienced which was not the problem. The problem was that the manager refused to help him and played on his phone the entire time ignoring clerks questions

Deborah S. | Overall Experience |
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No comment

Dorn M. | Overall Experience |
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Great employees and great service.Will use there service and products again.

MICHELLE R. | First Impressions |
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I made a reservation and when I got there I was told there wasn’t a climate controlled unit available, even though I had the confirmation email. He did find me one but you need a better process.

Dorn M. | First Impressions |
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Knowable employees and great service

LAURIE W. | Overall Experience |
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The guys in the office were very friendly and willing to help when I lost my key. I’d store my extra stuff there again if necessary.

Richard p. | First Impressions |
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I’ve tried calling numerous times to find out the status of my belongings and got a call today. I called back and was told my info would get passed along and never was contacted back

mike f. | Overall Experience |
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We were very happy with the service. Easy access and clean environment. We had an upper unit and the stairs made it a bit difficult. However, we did have an option when we chose our unit. Pleased.

LYNN E. | Overall Experience |
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No complaints!

Mary K. K. | Overall Experience |
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We were very pleased with our time renting storage from this U-haul facility. The staff is always friendly and helpful. We will definitely reccomend them and if we ever need storage again they are it

Geoffrey F. | Overall Experience |
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Now knowing that Uhaul will not prorate reimbursable of an early move out has me question what the actual customer relationship this giant company has, and how it can prey on the average storage user.

Melissa B. | Overall Experience |
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My favorite Uhaul place! Employees are awesome... Friendly and always willing to help in any way they can. Being in the military, they even coded my unit so I didn't have to worry about it. Thanks!

Gigi V. | Overall Experience |
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Kenny and John were both GREAT to work with! They are very knowledgable, respectful and friendly! I would highly recommend this UHaul location!

Anthony D. | Overall Experience |
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👍

BRIGGETE C. | Réservation |
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I experienced some of the friendliest people representing uhaul at the mobile hwy. Pensacola FL location and the Clarksville wv. A customer couldn't ask for better service.

Karin D. | Overall Experience |
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Paid the extra money to rent a climate controlled room as I have done the last three years so I didn't have to worry about mold and this year when we picked our stuff up it was all COVERED in mold..

Mary K. K. | Réservation |
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We are extremely please with your services. Thank you!!

Sara M. | Overall Experience |
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Great facility overall. Staff was great!

rhonda g. | Réservation |
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They over charged my by a day that’s bad business if you ask me

Hilary A. | Réservation |
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My reservation was canceled without my knowledge and when I arrived I was given the option of a unit WITH NO ROOF or a unit half the size of the one I originally reserved.

Yann N. | Réservation |
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The unit reserved for me by was not available. However, the gentleman at the Clarksburg location was great! I had to choose a more expensive unit ($30 more) but due to the free month, I took it.

Non reviews have been submitted for this location.

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