Except for the uncontrollable flood, I was very pleased with my unit. Cost was a little to high is the reason I had to give up my unit.
SHERRI J | Overall ExperienceSelf Storage Units in Bridgeport, WV, 26330
U-Haul Moving & Storage de Clarksburg
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- 4,5 - Cote moyenne des clients
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The manager Destiny went above and beyond to help and let me get my things out of storage. She actually cared about what I was going through and treated me with nothing but respect. she reached out after hours, communicated by text and did everything she could for me. I couldn't afford the unit after leaving a domestic violence situation and she made sure I got my grandma's pictures out of there. the other woman was great too on greeting us and seeing if we need help. great great staff.
Terri S | Overall ExperienceI am extremely disappointed in this U-Haul! One of the times that I had to rent a truck, the front end of the truck was shaking and wobbling badly. I called to let them know because I didn’t feel it was safe to drive. I was told that it would be fine and to just take it easy. I did Not feel safe but I didn’t have any option but to drive it that way! There was a flood that ruined some of my things in storage. I was Not notified of the flooding. I just happened to go to the storage and found out that it flooded. I only got a phone call and a text the next day. I paid 117.00 for an indoor storage unit so that my things would be safe and Not be damaged! Then I find out that U-Haul does not carry insurance for such situations. So sorry your things are all muddy, warped, and ruined. When I came to get my things from my unit the door would Not open. I had to go get help from the desk. I tried to call prior to going hoping that I could get a hold of someone instead of driving around the building but….. No answer. When I went in to get help the phone was ringing and the girl sitting at the counter was on her phone. I am highly upset and will Not be using this facility again nor will I recommend it to anyone.
JESSICA H | Overall ExperienceThe Staff went above and beyond to meet the needs we had …. We rented a small U-Haul box truck and we needed it earlier then we thought and they covered that with no problems glad to do it and we needed the truck longer then we expected and they took care of that with no problems…The day I rented it while doing paperwork they had the truck out front…running ..with the air conditioner on…!!!!!
FRED M | Overall ExperienceLoved the staff very friendly and helpful. The storage area it self was awful. I paid almost 200$ a month for climate control that never worked. It was always freezing in the winter and so hot in the summer it was unbearable.
KAITLYN B | Overall ExperienceNeeds more lighting. Sometimes the lighting in the upstairs does not always operate.
Virginia C | Overall ExperienceSamantha is wonderful, easy to work with and very polite.
Michael F | Overall ExperienceMy storage is located close to a door which makes it very convenient to load and unload my boxes etc.
HAROLD C | First ImpressionsSecond day of rental I called West Virginia State Police for assistance. General Manager Samantha is a male 'Don' he and his men hunted for me overnight with 7 police departments. Next morning, today - banned from property, UHaul confiscated stole all property. Said I trespassed on property, day 2. I was not allowed to get a winter coat from the unit. I am stranded in West Virginia - Uhaul and 7 police department hunt for me. I do not live here, I simply dropped off property at UHaul to board a Greyhound for San Jose California for an extended 6 month trip. Word is UHaul is the leader of a secret organization named Ohm, he has 200 men in his group - a sickening cannibalism group, killed one million people in the area.
Dora S | First ImpressionsSamantha explained all terms and was helpful in navigating me about my choices
hobert w | Overall ExperienceGreat!
Stephen B | Overall Experience