Customer Reviews for U-Haul Moving & Storage of Clarksburg

Évaluation :

5

Sam had us in and out quickly. She even called to say we left some things in the truck cab. She's holding them for me.

Évaluation :

5

Couldn't tow uhaul auto transporter with Truck. The running lights weren't working and made it unsafe. So the vehicle that was supposed to be towed on auto trailer end up pulling auto transporter. Waste of money, time, wear and tear on personal vehicle. Customer service no help!!

Évaluation :

5

Very nice girl at the counter… very satisfied with the service…

Évaluation :

5

Fantastic facility! They detached my trailer and sent me on my way in about 10 minuets . Absolutely no problems. Je la recommande fortement.

Évaluation :

4

Overall Sam and her staff looked after me and were courteous.

Évaluation :

4

Employees were very helpful to my mother-in-law who was picking up the trailer.

Évaluation :

5

Awesome service and super quick.. let's hope the hitch stays on! lol.

Évaluation :

4

Only thing I would give a not applicable would be hmmmmm I have rented 20 vehicles in the last 4 years that's only the PROOF. I have with bank statements. But the point is we customer should get points to get discount or something I asked for a discount laughing and the employees laughed as well. Thanks that's all

Évaluation :

5

Great friendly service as always.

Évaluation :

5

Great drop off process, very efficient and I did not have to exit the vehicle

Évaluation :

5

Shawn and Samantha went out of their way for customer service. If you had more people like these two, you would not have to worry about competition. By the way, I don't know these two personally. One big at-a-boy!

Évaluation :

4

Racket straps needed to be lubricant. Very hard to work!

Évaluation :

4

Great people

Évaluation :

5

Great place

Évaluation :

3

Radio had issues randomly switching back between AUX and FM on its own. Ride was great other than that

Évaluation :

2

Employee was on the phone with the phone company for their personal home. Took forever and I was trying to move and had my kids with me.

Évaluation :

3

Horrible experience, not the 19,95 that is advertised. Also had to pay 6$ because I went over the alotted miles. The employee offered me my receipt and I told him no because I didn't want to remember my U-Haul experience. Will absolutely be the last time I use this service.

Évaluation :

5

Maybe check safety chain rubber keeper one was missing.

Évaluation :

5

Staff as friendly.

Évaluation :

5

Thank you for everything. I will definitely recommend you . Service was above average. I will definitely come back Mike is very appreciative as well.

Évaluation :

5

Great customer service!

Évaluation :

5

Easy to book. Clean. Drove well.

Évaluation :

4

One of the male managers was kind enough to diagnose a fuse problem and fixed it for me. He went out of his way to help me when he didnt have to. Not sure of his name but his daughter works there too. Very nice gentleman and he saved me a lot of time and frustration.

Évaluation :

5

Everything went smoothly and I will be back again

Évaluation :

5

Staff was very friendly. Additionally I was very happy with the cost of the unit.

Évaluation :

5

Had problems with the app had to make several calls and reconnect with the workers to make sure my needs was met Customer service was very helpful and understanding

Évaluation :

1

After years of patronage I call to find out the status, they say the month was paid, but there was a storm and they opened my unit and threw out my 19th century antiques. No permission at all! After several months of trying to get through I get a call. Long story short when I go to purchase back my stuff, it's all gone! The unit was full. The staff even took a picture to show me previously. All I see in it is a snowblower, a sander, odds and ends. A bunch of thieves. Pure and simple. Never again.

Évaluation :

4

Let people know u can't do a mobile check in on cargo vans

Évaluation :

5

Make sure the truck has dun visors on it

Évaluation :

1

All my expensive furniture that I owned my big TV my dressers my kids dressers my entertainment center my computer stand , my stereo system and speakers that was a 1000 dollar set alone got ruined my couch and so much more but they were worried about the few months that the weather was bad and they never replied to my message and and most of my stuff that got got flooded in that place and they didn't care about the value of what was lost in flood because they didn't have flood insurance they only cared about the money for the storage for what I had left in there of my kids and sadly I was told I could get it out in 72 hrs but then was told different after they waited longer to get back to me, I called and left message and even got a number to text because I never got an answer when I called then when she calls my sister she's just worried about money not the message I left and I called the number to speak with a manager and he gave me a number to text and let her know I wanted to get my stuff I had left, out in 72 hrs and she never replied back for over a month or two and it was just to sent email said the bill was now over 800 and told my sister she never heard from me and I know better because I left message and text to

Évaluation :

5

For one thing they could make it more convenient for you to drop off the vehicle closer to where you live. There is a place 10 minutes from our home and when I called the place about dropping it there the girl was rude and being a total bitch about everything. So I told her I would call the main company and talk to them she said she didn't care what I did. The reason I wanted closer was because we were driving 49 minutes one way out of our way so that was extra gas in the uhaul and our personal vehicle (which was one hour and 20 minutes out of our way not including gasoline) which I think is ridiculous when we have a place 10.minutes from our house. It is very inconvenient and this is the first time we've had problems like this and I refuse to be disrespected on the phone by anyone. We have used uhaul for years but will probably no longer use them because of the disrespect and costing us more money to return something that we could of returned for less money. There are other companies out there that treat people the way they want to be treated and accommodate for situations like this not be screamed at on the phone and treated like you are a piece of shit. These types of people don't need to be in customer service industry. I appreciate the use of your uhaul and if course you guys costing us MORE MONEY to return it. Thank you Anthony and Lilly Sanders

Évaluation :

4

Quick service and good prices! Only thing I'd change would be to have/add a waiting area for the customers, other than that, the experience was excellent!

Évaluation :

4

truck rode and handled like it was used, abused and worn out. it bounced shock and rattled every time i hit a bump and it had massive pedal pulsation while braking. this made for an uncomfortable trip of 641 miles of being on high alert the whole time. i also hit a deer at low speed and it broke the grill and damaged the a/c condenser but did not break it open to leak the freon out. i purchased the insurance provided from u-haul and the damage was covered at no cost to me but they made me wait 1/2 hr. to do a estimate with a repair shop. i reminded the salesman that i purchased the insurance policy and they told me they were aware of that fact but still woudent let me go until the ins. quote was done. ???

Évaluation :

5

Very helpful, respectful, and professional. Met my needs in a timely manner. Fine employees at U-Haul.

Évaluation :

5

Have a customer service representative that is nicer. It wasn't the location because we were trying to book online before they were even open.

Évaluation :

5

Worked hard to shovel out all the snow the plow driver dumped in front of the trailers.

Évaluation :

5

Very friendly staff. Easy drop off.

Évaluation :

5

Buy your drivers a 4 wheel drive truck! Everyone at this location has been super great and wonderful to work with! Merci.

Évaluation :

3

I have been using U-haul exclusively for my entire life and love the service and services I receive every time, however for the first time I was disappointed. The facility I rented from and the equipment I rented were top notch as always, but the staff, however friendly in the store left me dissatisfied. The day in question had around 3 inches of snow on the ground and temperatures were in the teens, upon paying for and receiving keys to my rental, the staff had finished. I was just handed keys and told have a nice day, I was not told where my rental was located I had to clear 3 inches of snow from the windshield myself and had to re-enter the facility and physically ask the staff to assist me in backing my rental out of the small space it was located in. I do love U-haul and I will continue to use and recommend their services to others, however I am severely disappointed in the customer service I received and will most likely use another U-haul retailer in the future.

Évaluation :

5

Praise your staff for representing your brand gold standard!!

Évaluation :

5

Excellent customer service . Will go there every time.

Évaluation :

5

Stay as you are! 😊

Évaluation :

5

Great service and very friendly people!

Évaluation :

5

The truck was clean but I wouldn't have trusted it to take it out of town. Luckily I only needed it in town.

Évaluation :

5

Sheena and the gentleman working with her were very very helpful. They were both very kind and super helpful. Would 10/10 recommend and couldn't have had a better experience.

Évaluation :

5

Awesome location. Always friendly and prompt.

Évaluation :

5

Everything was absolutely wonderful

Évaluation :

5

Nothing. Sheena was perfect helping us rent and return it.

Évaluation :

5

I really don't know what this location could do better. Great people and great service.

Évaluation :

5

Staff was extremely friendly and helpful!

Évaluation :

5

The woman at drop off was super helpful & friendly. She was understaffed but made the process easy. Great job!

Évaluation :

5

Everything went smoothly on both picking up and dropping off. Fast friendly service.

Évaluation :

5

Friendly and easy to work with .

Évaluation :

5

Close to my address, very well lit at night. Good experience.

Évaluation :

4

We we told we could pick the truck up at 0700 on Sunday 11/19. Office hours begin at 0900. We were assured we could pick the truck up. No one explained anything about how to access a drop box or downloading an app. Actually, I shouldn't have to download an app to rent a truck. So, we hired people to help load the truck at 50:00 dollars an hour. Not being able to pick the truck up at 0700 costs me 200 dollars to have guys stand around and wait. Overall a good experience. We ended up renting 2 trucks and that's fine. Everything else was as expected. Pushing the U-Haul app may be convenient to U-Haul but it is not necessary for someone who moves once every 20 years Thank you David E Smith 3046722269

Évaluation :

5

Great customer service at this location. Everyone is great

Évaluation :

5

The employees working there were very friendly

Évaluation :

4

My unit had mice get into it and chewed the bottom out of my grandmother's china hutch and made a nest in the drawers and left droppings all over it and my plastic totes. Other than that staff was very good to deal with and I let the girl know about the mice and all I got was a oh lovely so it is what it is. Have to find someone to repair the hutch. Thanks

Évaluation :

5

Overall, it was a good experience. The nice lady who checked me in, Sheena, was very helpful. And the guy who hooked the trailer up for me and explained everything did a great job. Merci.

Évaluation :

3

Staff was polite and courteous BUT the equipment (15' Uhaul truck) was trash!! the check engine light was on the entire time saying the fuel cap was not tight... tightened as much as possible and still check engine light was on... truck ran terrible and had little power, the windshield wipers were awful and we could barely see out the window and it rained both days we rented the truck. For as much money as was charged... you expect the equipment to be as good as possible. NOT THE CASE

Évaluation :

1

Would absolutely never ever use the storage place again. My unit was flooded and they through away 75 percent of my possessions without my Vincent or me seeing it first. Not only that the insurance they provide to you doesn't cover flooding so the thousand and thousands of dollars they through away can't be replaced.

Évaluation :

2

3 different charges for the same rental even though they were fixed it still ties up my money till the fall off pending on my account do better

Évaluation :

3

The radio on the truck did not work. The lockbox at the drop off location was broken and open.

Évaluation :

5

Very nice staff

Évaluation :

5

I've had a great experience so far. Friendly staff members and easy access to my storage unit, using my access code. I also like the availability of the carts.

Évaluation :

5

Very friendly and accommodating staff!!

Évaluation :

5

After FOUR terrible experiences at the Washington Blvd Pittsburgh thanks to Michael Nardozi I was determined never to do business with uhaul again. He was rude and condescending each time to us and other customers, but when I got to the Anmoore WV location Sam and Sheena were friendly, welcoming, and incredibly helpful! It's clear they take great pride in the conditions of the facility, the service they provide, and they really went out of their way to make sure my needs were met. Sam and Sheena are amazing at representing your brand and thanks to the experience I had with them I am moving out of another storage facility and taking on two more units in their location. They should both absolutely be commended and recognized for how they care for your customers!!

Évaluation :

2

Ordered a 10x10x9 unit and it wasn't available. After driving 7 hours this was so messed up. Was given 2 smaller units that barely fit ny things and I had to throw away belongings. Extremely unprofessional m

Évaluation :

5

The Uhaul employees were excellent and went above and beyond to help me with my situation.

Évaluation :

5

Staff was very helpful and kind during the process. Would definitely come back for any future needs!

Évaluation :

5

I had the pleasure of dealing with Samantha and her team a few times. Always professional always friendly. While I hope to not have to use a U-Haul ever again I know with out a doubt working with Samantha and her team would be a breeze.

Évaluation :

5

Staff was always accessible and very helpful.

Évaluation :

5

Staff was extremely helpful and friendly.

Évaluation :

4

S.O.

Évaluation :

5

Very friendly

Évaluation :

5

Great help from on site representative Jadin Cross (?) I believe his name was. Really great staff and a great experience for me!

Évaluation :

3

My unit didn't have any lights inside. Although light came in from the hallway I have vision difficulties and it was too dark for my experience. I went there one day to get some items from my unit and the door to that section wasn't working so I couldn't get to my unit. I understand it was an electrical problem the staff had no control over but possibly another entrance would be necessary if something happens again. The staff I dealt with were great and very friendly.

Évaluation :

3

i was supposed to have 5 free storage units over 2 years. but they charged me for the second unit. i called customer service and they agreed with me but the manager would not agree and they charged me for it. Customer service said they would reimburse me but when i called they said they could not do that

Évaluation :

5

Easy to use, my things were stored for about a year and no damage. Always very clean and free of dampness. Staff always answered my questions and helped me. Would use again for another move

Évaluation :

3

I don't rate it higher because I was initially put into a unit that management later told me I had to move out of. The storage facility was not close to me at that point. So I had to drive 3,5 hours one way to fix their problems and move my gear from one unit to another. It took 10 hours of my time and a hundred bucks in gas to fix their mistakes.

Évaluation :

1

All my stuff was mildewed and molded. In a climate controlled unit, was only there about 4 months. All my furniture was brand new only like a year old n had to rent an industrial Upholstery cleaner just to clean my furniture. And had to buy new beds because they were so bad.

Évaluation :

5

I know I have appt for tomorrow. I really need to talk with you guys. 5408715559

Évaluation :

4

The customer service here is amazing 👏 well done ladies and gentlemen

Évaluation :

1

They forgot to tell me that I was to get a lock for my unit and I couldn't move anything the first night I had it and I only have til 5pm to get everything out n to the storage unit but my car is not running right and I had someone who was going to get me moved out that night and now I can't get them to because they work. So now I may loose everything I have

Évaluation :

5

The service rep was extremely helpful and very courteous.

Évaluation :

1

I was charged extra for not having a certain lock on my unit. I bought a lock the first month bit it didn't fit the unit and they said it would. That is why I said I had a bad experience. 20 extra over a lock that I bought that didn't fit.

Évaluation :

5

Jerry's and Jeffrey were very helpful. The bathroom could have been cleaner but it was a nice experience

Évaluation :

5

Everything was easy to do and understand. Staff always helped me promptly. My items were the same as I left them 2 years ago, not even spiders got in.

Évaluation :

5

They worked with us in relation to our moving situation. Their manager and staff was very professional . Merci

Évaluation :

5

I would definitely recommend!!!

Évaluation :

3

I feel I overpaid significantly for the space I rented. I feel I could have gone other places for a better price in this area. The staff at this location were very helpful and this is no reflection on them or their abilities. Overall. I remain unimpressed by the Uhaul brand.

Évaluation :

5

Excellent

Évaluation :

5

Kyle Lanham and the rest of the staff were very friendly and helpful with our move from Colorado. Could not have asked for a better experience.

Évaluation :

5

I was very pleased with the thoughtful attention I was given to all of my needs. A big thank you to your staff, they were great.. I would not hesitate to recommend them to all of my friends.

Évaluation :

5

This was first time using a storage rental. They where very willing to help me. I couldn't of met nicer people. They even brought a cart out so I could load everything on it so I wouldn't have to make so any trips. He told me about how I can use their carts anytime. Something I didnt know and was VERY excited to know this....

Évaluation :

5

We had a wonderful e presence at uHaul. We rented our storage unit for 4 years and felt our experience the entire time was exceptional. We simply had an opportunity to downsize a bit more, which no longer required the use of a leased unit. Thank you for a great experience.

Évaluation :

4

The only thing is my storage was due on the 15th of march and i moved out on the 3rd and was not offered a refund for the 2 weeks i had left that i paid for

Évaluation :

5

I loved my experience with this store! I first went there to get boxes for my upcoming move. From my first trip there they were friendly, helpful, and kind. There was not enough they could do.

Évaluation :

5

Convenient, easy access, great service.

Évaluation :

3

The computer system sucks. I signed up for autopay and it did not happen, I wound up paying late fees... Mice got into two of my boxes...

Évaluation :

5

Truck was bigger then what I needed....but customer service was great

Évaluation :

5

Great, helpful staff!

Évaluation :

5

Great facility. Friendly staff. Would use again.

Évaluation :

4

All my needs were met as I was first in line however there was only one employee onsite so others who showed up after me were required to wait. Personally, my experience was good and will be back.

Évaluation :

1

The person who signed us up was new and inexperienced which was not the problem. The problem was that the manager refused to help him and played on his phone the entire time ignoring clerks questions

Évaluation :

4

No comment

Évaluation :

5

Great employees and great service.Will use there service and products again.

Évaluation :

4

I made a reservation and when I got there I was told there wasn't a climate controlled unit available, even though I had the confirmation email. He did find me one but you need a better process.

Évaluation :

5

Knowable employees and great service

Évaluation :

4

The guys in the office were very friendly and willing to help when I lost my key. I'd store my extra stuff there again if necessary.

Évaluation :

1

I've tried calling numerous times to find out the status of my belongings and got a call today. I called back and was told my info would get passed along and never was contacted back

Évaluation :

4

We were very happy with the service. Easy access and clean environment. We had an upper unit and the stairs made it a bit difficult. However, we did have an option when we chose our unit. Pleased.

Évaluation :

5

No complaints!

Évaluation :

5

We were very pleased with our time renting storage from this U-haul facility. The staff is always friendly and helpful. We will definitely reccomend them and if we ever need storage again they are it

Évaluation :

4

Now knowing that Uhaul will not prorate reimbursable of an early move out has me question what the actual customer relationship this giant company has, and how it can prey on the average storage user.

Évaluation :

5

My favorite Uhaul place! Employees are awesome... Friendly and always willing to help in any way they can. Being in the military, they even coded my unit so I didn't have to worry about it. Merci!

Évaluation :

5

Kenny and John were both GREAT to work with! They are very knowledgable, respectful and friendly! I would highly recommend this UHaul location!

Évaluation :

4

👍

Évaluation :

5

I experienced some of the friendliest people representing uhaul at the mobile hwy. Pensacola FL location and the Clarksville wv. A customer couldn't ask for better service.

Évaluation :

2

Paid the extra money to rent a climate controlled room as I have done the last three years so I didn't have to worry about mold and this year when we picked our stuff up it was all COVERED in mold..

Évaluation :

5

We are extremely please with your services. Thank you!!

Évaluation :

5

Great facility overall. Staff was great!

Évaluation :

2

They over charged my by a day that’s bad business if you ask me

Évaluation :

1

My reservation was canceled without my knowledge and when I arrived I was given the option of a unit WITH NO ROOF or a unit half the size of the one I originally reserved.