Évaluations des clients U-Haul Moving & Storage of Clarkston

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Clarkston

Cote générale :

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Vernal B.
Évaluation :

The truck smelled awful dirty and I didn't appreciate the fact that I had to bring the truck back I ask for an extra day and they gave me till midnight so I think I was robbed I don't even think I was charged right I don't know who to contact

TRENTZY W.
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Le client n'a pas laissé de commentaire.

CHARMAYNE L.
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The people at this site are playful and a bit unprofessional. Especially the big white lady. She was making inappropriate comments and trying to get attention

YOLANDA S.
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Keep the good management 👌

Daquan F.
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Fastest service I've ever received from a Uhaul

SELITA B. | Expérience générale |
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My move to Tucker was temporary, but all my things were in great shape. No water damage or anything stolen. The staff were friendly

Abdikadir A.
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Very friendly and helpful excellent environment. Very welcoming

JODICE F.
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The employees they don't greet you once you enter in the store. Slow pace.

Harold S.
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Le client n'a pas laissé de commentaire.

ANTHONY M.
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The customer service was excellent! I would highly recommend to a friend!

KEBRU W.
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Fix the customer service

SYLVIA M.
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Fast and efficient personnel. Courteous as well.

DESIREE D.
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Le client n'a pas laissé de commentaire.

CEDRICK M.
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Le client n'a pas laissé de commentaire.

JESSE R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JESSE R.
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Le client n'a pas laissé de commentaire.

Rever L.
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Very professional staff, offer to assist me with services in a few weeks. Excellent employee service

WANDRA O.
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The Staff on duty at this location was very friendly and professional. If I need to rent a truck again, this location would be my first choice.

DARRELL T.
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Le client n'a pas laissé de commentaire.

BRIAN O.
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Le client n'a pas laissé de commentaire.

SELAMAWIT S.
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Le client n'a pas laissé de commentaire.

Mitchell K.
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Le client n'a pas laissé de commentaire.

IBRAHIM M.
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Nothing

DENNIS B.
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Le client n'a pas laissé de commentaire.

jay S.
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I can only assume that the staff here intentionally have me an outdated trailer. Upon pickup and initial inspection, I could not successfully upload pictures of the trailer to the app. The platteville staff informed me that was because there was not a maintenance records associated with this trailer. I left and loaded my belongings, thinking that is weird and kept my photos in case..., but the next day the tire pressure had dropped and was audibly hissing. When I tried to get "roadside assistance" I paid for, I was told to drive back (30 minutes away) to get a new trailer and unload/reload the contents myself... Because it was an old model which u-haul's network of parts providers do not carry the tire size for to replace. Do not use uhaul and certainly do not use this location. They were quick and friendly but the trailer was old and uhaul delayed my travels a whole day and would've had me unload/reload my entire trailer, except I got and paid for a tire replacement myself. There is no roadside assistance when needed because uhaul someone's lends people outdated trailers that they no longer service when broken down. U-haul is a monopoly. Never use uhaul if at all possible.

SHARYN D.
Évaluation :

The first person I encountered on the day I was to pick up the equipment told me that the truck I reserved was not available. About an hour later the manager was in and she said of course the truck was available and she was very helpful in every way.

KASHIF R. | Expérience générale |
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Ms. Wynn & staff We’re amazing every helpful and accommodating to our needs..I would definitely do business with them again if need be..A+ in service and communication.thanks Ms Wynn for everything

Nicole S. | Expérience générale |
Évaluation :

Uhaul's , Northern Ave location is the best representation of , " Customer Service Excellence " ! The leadership & teamwork shown here should be a blueprint for customer service standards. They make you feel like you're part of the Uhaul family . We truly appreciate all staff & management at this location.

ANDREI I.
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You should actually check the car before you complete the paper

Ebonee D.
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Le client n'a pas laissé de commentaire.

JESSICA C.
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Laura was EXCELLENT and very knowledgeable in her experience. The other gentleman who prove the checkout once the rental truck was returned weren't! I called and explained my situation and I was told to do the self service check out as he walked off! I did not like his tone and his demeanor was ugly! Laura explained on the phone that I was okay to come to be checked out and to CALL if I was running behind. The truck has underling issues that weren't addressed at check in

Emma H. | Expérience générale |
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All my items were damaged

Edward S. | Premières impressions |
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I was very happy with my service at the facility.

ABDUL K.
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Good

Sheraton G.
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The agent was very nice and explained all details thoroughly. Very great customer service.

LINDA D.
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Le client n'a pas laissé de commentaire.

PIERRE N.
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Le client n'a pas laissé de commentaire.

Dilukila V.
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I love working with the people at this location and I consider them as my friends and family.

Jonathan W.
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My only issue was that the cab of the truck had not been cleaned. It smelled like someone had been smoking in the cab for a couple of months. I wiped the steering wheel off, because of covid and the wipe I used was dark brown. The dash was covered in what looked like someone dropped a soda and it exploded all over the dashboard. Just sticky drips everywhere. The console where you put your drinks was covered in crumbs and soot. The seats also didn't appear to have been wiped down either. The rest was fine, but the cab of the truck was disgusting. Not to mention did not meet CDC guidelines to help prevent the spread of covid.

ABDUL S.
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Le client n'a pas laissé de commentaire.

TEMESGEN A.
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My experience was GREAT😊 The staff was very friendly and professional The Manager Wynn Reagean is awesome👍👍 I will definitely come back to this location and recommend that location to all my family and friends. EXCELLENT SERVICE‼

Tracy P. | Expérience générale |
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They was great and treated me like family and if I need them again I will go back there .

BRIAN T.
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Le client n'a pas laissé de commentaire.

BRENDA R.
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You are the Best!

babatunde A.
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Le client n'a pas laissé de commentaire.

Deondra M.
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Very professional and friendly people. Would definitely rent from them again.

Brian M.
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Higher resolution photos for the check-in phone process. You can't approve vehicle condition with small unzoomable phottos.

gregory M.
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Le client n'a pas laissé de commentaire.

CHARLES B.
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Customer service and professionalism was outstanding!

Shashanda W.
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Fast friendly service

CARLA G.
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Le client n'a pas laissé de commentaire.

DONNA M.
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On Thursday November 5 2020 GM at this location Ms Wynn Reagon and employee Rodney Gray was Outstanding in Customer Service I had a bad experience at Industrial Blvd UHAUL Fayetteville Ga I call where I pick up truck Employee Rodney was so kind to refer me To the GM Wynn Reagon She was so helpful in my situation She listened to me and worked a Miracle U haul never have I experienced such kindness Most of all action took place and I was on HAPPY

Laura C.
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Le client n'a pas laissé de commentaire.

Jack W. | Premières impressions |
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Your staff was absolutely amazing. The manger went abouve and beyound in assisting me. Again, Kudos to the intire staff. I was definately impressed. Thank you and keep up the good work! Jack Williams Director of YMCA Early Learning Facilites Metro Atlanta YMCA

Lindsay A.
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I will never use uhaul again. This was the absolute worst experience. We showed up to get our rental at our reservation time is 8AM and not only was the original location was closed but the digital unlock code was not available. We waited and waited and no one came so we left to get breakfast and came back around 9:15. The location (off fellowship to road which I believe was a dealer) was absolutely disgusting. We waiting another 5 minutes for someone to appear from the back and we were told they sold our truck only a few minutes before we arrived (she didn't see our reservation). Not only was there no truck but they didn't have any of the equipment we rented (furniture pads, dollies, etc.). We had movers scheduled and were late because we drove all over Atlanta looking for a truck and the appliance dolly we had to have to move our washer and dryer upstairs. While the service at the clarkston location was much better, they had no access to view inventory at other locations so we were on our own to figure it out. What's worse was the original location told us the new location would comp the extra mileage and when we got there, they told us that wasn't possible. Basically we were charged full price for everything and other than a sorry, we were left to figure it out and weren't compensated for our trouble. The entire experience was absolutely awful! We even had to pay the movers more than planned because we needed extra hours due to the mishap with uhaul.

MOHAMMED P.
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Le client n'a pas laissé de commentaire.

Brigitte K.
Évaluation :

I would like to commend the Manager, Ms. Wynn Reagon and her staff for going above and beyond to provide excellent quality service in spite of difficult circumstances. The stores system was down due to the hurricane but rather than turn us away (which would have been terrible for me) Wynn found a way to use her personal wifi to still accommodate her Customers. She was extremely helpful, apologetic, courteous, professional, and showed genuine concern. She represented U-Haul extremely well and gained a repeat customer. Thank you! Ms. Brigitte Keyes

WILLIAM C.
Évaluation :

Laura was very helpful and efficient! I was in and out in 5 minutes!

SELITA B. | Premières impressions |
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The gate code for getting into the storage is a problem. My Fob doesn’t work. I couldn’t at the beginning use the card or the code given to me. Went back yesterday to store some things and the Fob didn’t work. I managed to get in.

DERRICK P.
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Le client n'a pas laissé de commentaire.

Vaughn O.
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1. The ingress and egress needs improvement. 2. The entry was only big enough for a car and not the truck. (Other equipment prohibited or was blocking entry)

WILLIE W.
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Le client n'a pas laissé de commentaire.

John K.
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Half tank of gas. Inside still wet from mopping. Something really wrong with brakes.

JUANITA M.
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Can't think of a thing

Dominque T.
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Le client n'a pas laissé de commentaire.

Kevin C.
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Nice staff

Shamira K.
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Le client n'a pas laissé de commentaire.

ADEERYA J.
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Super friendly and nice!!

Jesse R. | Expérience générale |
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The manager made my experience with Uhaul a wonderful one. I can’t thank her enough.

NOSHAD A.
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I returned the truck on time and and complete the whole process online. still i got charge for $20 extra and it mention on invoice after hour returned fees. then i talk to customer service and explain that you can check your camera what time i returned it. And spent 15 minutes there to complete the online checkin process. I would definitely not recommend this pathetic service.

lequan j. | Premières impressions |
Évaluation :

Laura was extremely helpful, while multitasking. My move was alot LESS stressful when I left. Thanks Laura!!!!!

Jessica S.
Évaluation :

Van needed an oil change. Customer service was weird. Woman in uniform didnt give 2 shits. Very rude and not at all helpful or friendly. Then a woman showed up in sweats 10 minutes later and very actively helped me right away. When I returned the van 2 hrs later, the same rude woman told me to leave my keys. That's literally all she said to me. I never got my checked in receipt so I had to call the 1800 number to get it. Fire that lady and give the one is sweats a raise and new employees! Also, I did contactless check in. It was AWFUL. Took 15 minutes, didn't give any explanation of next steps so I had to have them call my secondary contact twice. Still had to go in for keys. Not contactless, the slowest I've ever experienced renting from uhaul (which I've done a dozen times). In COVID times especially yall need to get that figured out.

Ryan S.
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Le client n'a pas laissé de commentaire.

Joseph K.
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Le client n'a pas laissé de commentaire.

Larry B.
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Le client n'a pas laissé de commentaire.

Vanessa B.
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Le client n'a pas laissé de commentaire.

Vanessa B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ABDIKADIR A.
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Great customer service and excellent place to be.

RODNEY F.
Évaluation :

I will not go to any other U-Haul rental location. This is the only place where my patronage is welcome with care and concern and most certainly zealous customer satisfaction. Every stressful moving situation I have encountered has been soothe with their helpful suggestions of truck sizes and accomodations when needed. In my opinion, this is absolutely the best U-Haul center in the Atlanta area and I have been to enough bad ones to know the difference.

saw B.
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Le client n'a pas laissé de commentaire.

Katherine N.
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Ordered 2 dollies. Didn't get either. Staff was excellent

Trecialeen Y.
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Le client n'a pas laissé de commentaire.

Eva S.
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Le client n'a pas laissé de commentaire.

Dennis B.
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Le client n'a pas laissé de commentaire.

Lisa D.
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Customer service and equipment were exceptional! I was happily surprised! Professional, quick and courteous at time of pick as well as drop off! Will definitely use this location again... by far different from my previous experiences.

ETHLEEN S.
Évaluation :

I was very concerned when I returned the truck because of things that happened beyond my control. However, Wynn was fabulous and took very good care of me. I actually meant to go to another location to rent the truck, but I am so glad I landed here instead. I will be back and recommend to my friends.

ABDURAHAMAN M. | Expérience générale |
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This management is horrible, rude and so unfriendly,judgement. You need to work on that ugly black lady. She’s so racist. Thank you

Lisa B.
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Make the mirrors more adjustable; i could not see what was behind me unless i leaned over. Wyn was incredibly nice and helpful at the Clarkston GAshop.

Gloria T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MARCUS S.
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Le client n'a pas laissé de commentaire.

ryan C.
Évaluation :

No one was wearing a mask. Neither both employees nor other customers in the store. The elderly woman behind me in line had a cough. This store is small - whole thing was not following CDC guidelines.

Belinda T.
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Le client n'a pas laissé de commentaire.

Idris I.
Évaluation :

Everthing was cool but the price per mile you should leave it open

Sharon K.
Évaluation :

Tommy was great!

Crystal B.
Évaluation :

The gentleman Tony (I think) and a young lady (didn't get her name) was very friendly and helpful. We will def be back!!

Steven D.
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Customer Service level was above normal.

Michael W.
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Wynn was very friendly, helpful and informative.

daniel A.
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Le client n'a pas laissé de commentaire.

Anne M. | Premières impressions |
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The step into the interior lockers From the outside is difficult to maneuver with a cart. Other than that, good experience. Staff was very friendly and helpful. I needed a larger unit and they were happy to help me out.

Meagan A.
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Le client n'a pas laissé de commentaire.

Elizabeth W.
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Thanks Laura! Very friendly and helpful. Sign at drop-off says to wait with vehicle, but with only one person working, that's not practical.

Harrison H. | Expérience générale |
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I got mold on my furniture that was stored in a inside unit waiting on a response .

VARETTA C. | Premières impressions |
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young lady who help me tue the 8thof sept was so so helpfull

Matthew M.
Évaluation :

Wynn is amazing! Provided excellent customer service! I would recommend this U-Haul to anyone! Thank you, Wynn for helping make our moving experience a posititive one!

Michael H.
Évaluation :

Wynn was very thorough in explaining the rental. Very positive attitude. I would certainly rent from her again should I need a truck

Jesse R.
Évaluation :

The People that work at the Uhaul in Clarkston are Awesome

Lonnie L.
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Appreciate the excellent and friendly service!

Duquan J.
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They were awesome...very friendly and made the drop off quick and easy.

JEFFREY H.
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Le client n'a pas laissé de commentaire.

delangier P.
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Le client n'a pas laissé de commentaire.

Rahul H.
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The returning location was great, however, I had to wait for a very long time in order to get the return process done. The pick up location never entered the vehicle miles on the contract.

Melissa S.
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Everything at this location was great, the staff was friendly and helpful.

Abraham G.
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Keep it going just like that Wynn.

michael B.
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Le client n'a pas laissé de commentaire.

JIBRIL B. | Expérience générale |
Évaluation :

The staff are very helpful.

LORI R.
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The woman who is the general manager is very personable. She de-escalated a situation for us immediately and politely. She deserves a raise!

Sean B.
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No one informed us that they "cancel" your reservation if you are late. We got stuck in traffic, cause it's Atlanta, and our truck was gone. We were moving to another city and had to reschedule everything. Even though the reservation was still there, because when I called UHaul central number the woman pulled it up. Then we rescheduled it for the next day and added an appliance dolly to the order because we were moving a washer and dryer. Yet when we arrived they were "all gone." What's the point of reserving anything?

Grace D.
Évaluation :

Nothing to improve. Great customer service! Would use this location again.

Jusmeallah d. | Expérience générale |
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"They are thee BEST STAFF i believe #Uhaul has on the whole east side of Georgia..thank you ladys for treating me very well for alot of years"

Toni S. | Expérience générale |
Évaluation :

Thank you so much to Ms Reagan and her crew for helping my family save what we had, and we're forever grateful!

Keith C. | Premières impressions |
Évaluation :

The ladies were great and friendly

Elizabeth T. | Expérience générale |
Évaluation :

Oh I love all of you employ a manager or shift managers so glad employees they are very friendly family I feel it is my storage I don’t feel like go somewhere else I wish I have a more words to say I love it thank you so much for all your Crew HowI appreciated Themiyour are next to me.

Denise m. | Premières impressions |
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Wynn and staff gave us a superb experience during our move in with great tips and on time humor! Thanks guys you were awesome!

SHERITA W. | Premières impressions |
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Excellent excellent excellent Wynn a d the entire staff always gives exceptional service. She is always willing to go above and beyond...

clyde f. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Verne M. | Premières impressions |
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Great customer service!!

Derrick M. | Premières impressions |
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Good service

April H. | Expérience générale |
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The storage units themselves need a lot of TLC, but the staff makes up for it!

DERRICK C. | Expérience générale |
Évaluation :

It could be better if it was climate controlled

dirk A. | Expérience générale |
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It was as good as can be expected, and the staff at this location is excellent! They took very good care of me and my needs.

jason j. | Expérience générale |
Évaluation :

Wynn was always extremely helpful and courteous, as was all the staff at the Clarkston location. i would definitely recommend this facility to anyone looking for storage or a rental truck. top notch.

Christopher B. | Expérience générale |
Évaluation :

N/A

Tracy C. | Premières impressions |
Évaluation :

Great service.

IAN G B. | Expérience générale |
Évaluation :

Great staff!

William G. | Expérience générale |
Évaluation :

Staff were very personable and helpful.

TRACY M. | Expérience générale |
Évaluation :

Very nice staff

Yassin A. | Premières impressions |
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Tommy was excellent to work with. I wish most businesses have people that welcome their customers and explain their needs and make them comfortable to get what they need.

patricia b. | Premières impressions |
Évaluation :

Really liked the place and the staff ...I'm really trying to figure out why were they not referred to me in the first of my journey.....Go figure????.

john g. | Premières impressions |
Évaluation :

Very. Good. Thank. You

Jivana B. | Expérience générale |
Évaluation :

I love the staff I love the manager she gets the job done the staff is incredible

ROSA V. | Expérience générale |
Évaluation :

Good service

CATHY M. | Expérience générale |
Évaluation :

Everything went well

Mecca M. | Expérience générale |
Évaluation :

Everything i put in there got ruined with mold i lost alot of money

Denton F. | Expérience générale |
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N/A

VAN L. | Expérience générale |
Évaluation :

I appreciate, God may bless you all. Thanks

Annie D. | Expérience générale |
Évaluation :

All the staff were very friendly and helpful. I will recommend that the storage doors be wilder enough to let bigger items in easily. My new sofa was damaged due to insufficient opening of door.

kevin w. | Réservation |
Évaluation :

customer service was great

johnson s. | Expérience générale |
Évaluation :

Very very friend guys

JACQUELINE A. | Expérience générale |
Évaluation :

On moveout found mold on a bed headboard and an overall dampness that I had not felt in 2 years prior. Staff told me to take pictures a make a claim with U Haul. Wanted them to know there was a prob

rebecca l. | Expérience générale |
Évaluation :

In general, the staff were rude and the information they gave me was not true or "conveniently" changed. It seemed like they only cared about their bottom line and not about their customers.

BAHIYYAH B. | Expérience générale |
Évaluation :

Tihis U-Haul storage offered great customer service

BEATRICE H. | Expérience générale |
Évaluation :

`Would like it to be so you could get in the storage pass closing time.

ERYNN M. | Expérience générale |
Évaluation :

We were longtime customers and had our storage unit for over 8+ years. Customer service was always great and our move-out process was seamless and the staff was very helpful. Would recommend to anyone

Colleene C. | Expérience générale |
Évaluation :

Best storage facility I've ever rented from.

Graham W. | Expérience générale |
Évaluation :

Great facility. This was a lifesaver during my home listing and sale, as well as great after the move. Thanks so much!

Non reviews have been submitted for this location.

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