Évaluations des clients U-Haul Moving & Storage of Clarksville

Michael a worker locked the front storage door at 4:30pm on Sunday February 9, 2020. The location does not close until 5pm. I asked him if he would unlock it since I had 30 minutes until closing and my unit was near that door. He point blank said No and made me use the rear entrance. Horrible customer service. U-Haul we rented only had 1/4 of tank of gas upon pick up. Customer service gave me the managers card to call on her day off to see if I would be credited back an overage on a closed out unit because they didn’t know the answer and didn’t feel like calling anyone else.

I was charged more at the pickup location than what I was told online when I booked the rental. Then after I dropped it off I was charged $60 more. I received no explanation or anything.

Pick up was great. They were very helpful. Drop off on the other hand was not. The lady was rude, told us we were supposed to check our truck in with our phone, and I didn't sign up for the 24/7 phone. She said the truck needed to be swept when it was swept out before we brought it back. Then she said I would get an email with my total bill that never came. Likely will rent from another location in future if ever need moving vehicle again.

this location has terrible customer service, everyone sat on their phones the entire time we were inside the location. 3/4 of the employees had headphones in the entire time. When we dropped off the vehicle, no one explained additional charges, they just charged our card on file. Once entering the building and asking for an explanation did we receive one. I will not be using this service again. or at least not this location.

The location was confined on the inside.

A jack handle and support leg for the 6x12 trailer would be nice so that I don’t have to take the trailer everywhere I go when the trailer is not being utilized.

I wish I had gotten the young lady & gentleman who help me at the drop off. They were very helpful, professional, quick to answer my questions and prompt to process the drop off for me. I would highly recommend them and this location. Thank you!

Employees should check all trucks/trailers/equipment to make sure all are in good working order BEFORE sending with customer. Employee also did not know how to remedy situation, causing multiple charges/refunds/charges on two different cards.

If needed again I will use this company

being a wet day there was mud on the trailer we rented, they had us clean it so NOT to be charged the cleaning fee and then they charged us a cleaning fee.... after supervising the cleaning and saying it was fine.. so not impressed

Good stuff. Thank you.

Doing fine if you ask me, just keep it up!

Didn’t know where to leave the truck for sure.

From the manager to employees. They were very professional and helpful. They ensure that you were taken care of. They ensure that you are informed about the equipment are using. I enjoyed my interaction with them

The staff at this location was very helpful. There were technical issues with my returning vehicle online, but I was helped very quickly by lady working, sorry wish I had noticed her name! So I didn’t need to spend any time in cold rain!

3 trailers to get one that had lights that worked.

Truck has severe devastaing issues! When appling the high beams, the headlights would totaling turn off while driving. There were exposed wires in the rear cargo that blinked occasionally. The truck would partially stall while turning in traffic. UHAUL has got to do better, and catch up to its competitors quality wise!

Why, because the truck had stained floors which I documented before I drove off. I returned the truck EXACTLY how I received it and got charged an additional cleaning fee. Yes, I got a refund but I should not have had to go through the extra work

Good

I was first told that it would be $97 for a one way trip from clarksville to dickson. I come into the store and the price increased to 207 for the same one way trip. I unfortunately had no choice because i HAD to move that day. Then the next day of course i get charged $90 for turning in the fucking vehicle? like really? fuck you guys. fuck all of you. $300 for a ONE DAY RENTAL 60 MILES?????? FUCK. YOU.

Employees were using personal phones for company purposes, including but not limited to typing in PII (personal identifying information) and taking pictures of driver's licenses. When bringing up security concerns violations this creates and causes, the owner attempted to pretend this was not a violation or security concerns. When questioning what security measures were in place on employees phones and asking about the BOYD policy her employees signed, she threw Uhaul under the bus stating this is their standard protocol. The employee then was forced by me to use a company device. Once he completed the reservation portion, he then used the company phone for a PCI transaction. This leads me to believe his personal phone would have been used for a PCI transaction as well which would have resulted in a PCI compliance violation. When the employee and I stepped outside, I tried to explain to him that I had no issues with him and to warn him about his employer and how she's putting him at risk of making PCI, PII and security violations. He understood what I was explaining and thanked me. He expressed he was stuck between a rock and a hard place. I hope this complaint is read loud and clear and action is taken swiftly as I will be reporting this to Homeland Security, cyber security division, as this places many consumers information at risk (risks have been previously stated).

Worse experience ever, they change my drop off location without notice and cause a hassle, I will never use unhaul ever again

Great Service.

I told the employee that I was going to Nashville and was only alotted 55 miles. The pickup and drop off locations above are 57 miles apart.There was no way possible to avoid going over my mile allotment so the extra charge for going 29 miles over was very upsetting. Especially after getting the wrong truck, driving only 15 miles, and having to pay $41 to move nothing at all. This incident is just another reason why I will go elsewhere when needing to rent a moving truck.

I would appreciate a no charge policy for getting the wrong size truck. I understand I made a mistake in determining what size Uhaul I needed, but to only drive it 15 miles and not use it to move anything and have to pay $41 dollars for that is ridiculous. That incident makes me certain I will go elsewhere when I need to rent a moving truck.

Check miles accurately, they tried charging me extra miles when they put the wrong miles down. This is not the first time this has happened.

Took the time to guide the trailer to parking spot and helped unhook trailer

On my initial confirmation I was given the wrong location. Greg from the College Street location was super kind and helpful. Once I made it to the correct location the process was very smooth. I just would recommend a better system for confirmation so that others do not get sent to the wrong location as well.

Need to work on there customer service matter. Smile more more friendlier.

I love the customer service. I saw and spoke to I believe 4 employees and the manager. All were very pleasant and professional. Thank you for everything

Turning the truck in was super fast and the workers were extremely helpful. They really care about how your experience was and try and help you the best way they can.

They could not help and just told me to call corporate.

The truck ran horrible with hard jerking. The low beams only shined 10 feet in front of the truck and the high beam lights didnt work. Had to use pickup truck to finish move

We had a great experience with U-Haul. The staff were friendly and helpful, and the process was easy.

Had to wait for ever to get the key. One guy working. Long line of renters. I thought this was suppose to be quick. Poor guy was doing it all. Place was huge. Where was his back up?? Finally another employee just strolls in. Not good.

The service was quick and the staff was very friendly and professional.

Online check in has not worked twice in this last year. It would be quicker to never reserve online and just go to the store as the personnel always have to redo a contract, wasting all the time one might save and in fact taking longer.

quick & fast good service

Experience could only have been approved if the equipment would have come with a full tank of gas. It was given to me with a 1/4 tank.

I made my reservation online and did express check in period when I went to the location and gave them my name and telephone number they had to take all the information again. They asked me what I wanted to rand, I had to upload my driver's license picture again and basically redo the whole reservation. The trailer had mud on the floor of it. Other than that things were OK. Check in went very well.

This person that rented the truck was from hirerated moving company that does not have a truck of there own !!! I did not know this they didn't show up at my sons apt. Like they where supposed to ,I had no clue how much this uhaul would be. I called and canceled the move because they where so late !! So they should have bought the truck right back !!! And they give you my sons address when they rented truck. He is in military, so the falsely used my sons address as there own. I called to y'alls place to explain everything, hoping maybe to get some of my money back that I rented a truck and was never used to move nothing of my sons apt.thanks

I rented a 17 ft. Truck. It has not been an issue in the past to be able to remove the dolly and blankets from the vehicle before leaving the rental facility, since they are of no use to me. On this rental I was told I could not remove the dolly or blankets before leaving the rental facility because of some corporate policy. Should I need the full use of the vehicle, I find I have 17 ft. on one side for use and 14 ft. on the side with the dolly and blankets. Therefore this costs me 3 ft. of otherwise usable space to haul around U-Haul's equipment........ ( total garbage to me and waste of space that I Paid For to use for other cargo.) When anyone in transportation rents a vehicle of a certain length, they expect to get the space they rented and for that space to NOT BE impeded by add on sales items they do not want or will not use from the company they rent from. So Buyer Be Ware.. You Do Not get the truck space you pay for with the dolly and blankets in place. ( Unless you actually use or remove the dolly and blankets, costing you more for your rental.) S c a m.... anyone ??? What a shame of a company started by a military veteran, operating in a military community.

I wouldn’t recommend coming here if your disabled and missing a leg or in a wheelchair the place is cluttered to wear I can’t barely get through not to mention the double doors I had a hell of time getting through

The cargo trailer that I rented tag had expired in February 2018. It was November 2019 when I rented the trailer. I was a little concerned about that but when I went back into the office to ask about it, I was told the tag was on file.

Great Service

Everything was cleaned and ready but the AT was not maintained. It had no grease in one of the bearing which caused the bearing to fail and the wheel fall off and cause me and my family to be stranded for five hours.

Everything went very well. The sales associate went thru all of the rental agreement and answered all of our questions & the truck handled nicely.

Very helpful and friendly excellent location.

Have more knowledge of lights.

Nothing I can think of.....

Very nice place.

The online application for pickup didn't work well. Had to go inside to complete. Making the reservation was great.

I was told at this location that once I got to Chattanooga I would be able to drop off my truck at any location but when I did I was told I had to go to the one listed on my paperwork but I wasn’t aware that there was a set location. And because of this I went over my mileage.

Computers were down. Card reader wouldn't read our cards. Text where to return after being told to return anywhere. Return at 8 am but return place didn't open until 10 am. Called other place to return a d was told I couldn't. Finally found a place to return and get deposit back. Ha e used UHaul many times. This will be the LAST time after all this trouble.

Perfect !!!!

Great Customer Service Group

Great team good services

Monique and her team were exceptional in getting me the right vehicle and space form move... great location.

My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever again

It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.

Great customer service. Friendly staff. Helpful with all of my needs.

quick service, easy to access with sign in

Great service. Friendly staff. Helpful and understanding to my situation.

Professional, diligent and accommodating

Great

Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above

No comments

Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in

Everyone was very helpful and supportive.

very good

excellent service and availability

Ruined all my stuff because of a water leak.

very satisfy

Outstanding facility!

My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.

Excellent service and staff was professionals

Good facility.

The staff here was awesome, they really helped me out when I was in a tight spot.

The customer service at the New Providence uhaul was above average. All workers were respectful in their service.

Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.

Very secure. Had security cameras all around the building.

The owner was very sweet.

Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.

We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I’ve ever had. Something that most places have forgot but not yours

Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.

Did not use Uhaul storage facility.

Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I’ve experience

The service was great, just didn’t like the long waiting time.

Unable to speak to staff when u have a issue, was not a good experience

Very nice staff . Felt well taken care of .

They tried to charge me for 3 months they say I didn't pay. Thank goodness I paid through bank check and was able prove the checks were sent and cashed!