Évaluations des clients U-Haul Moving & Storage of Clarksville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Clarksville

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

KEITH P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Emmanuel O.
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Le client n'a pas laissé de commentaire.

TYLOR B.
Évaluation :

Back break lights did not work also with the turn signals. Wind shed wipers did not work. All witch are there for safety. There was no gas in the truck. Almost did not make it to the gas station. Ask for some type of compensation for not having the lights for wind sheds wipers not working and they did not even hesatate to say no.

Erick M.
Évaluation :

David Harrison was great. Easily one of the best customer service reps I've dealt with in the last 10 years. He went above and beyond to make sure my reservations were accurate after the website (I had made online reservations) deleted one of them. I would say he is a great asset to your team. People like that don't come around too often so to answer your question of “what you can do to improve...” I would say get more people onboard like David and make sure you take care of them cause they'll take care of your customers.

Dweese M.
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Le client n'a pas laissé de commentaire.

Fredrick B.
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Le client n'a pas laissé de commentaire.

Marcus B.
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Le client n'a pas laissé de commentaire.

Marcus B.
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Le client n'a pas laissé de commentaire.

TERRENCE M.
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Le client n'a pas laissé de commentaire.

JOSEPH E.
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I rented the same trailer for $33 for 24 hrs on Wilma Rudolph the week prior. Not sure why here it's $10 more almost. It's in a rougher part of town. I'll return to Wilma Rudolph for future rentals

Michael M.
Évaluation :

This drop off location was perfect. It had a clearly marked pull up and drop off lanes, the owner took care of disconnecting the trailer, asked me about my experience and how the trailer was. I was in and out in no time. The trailer was actually very good, everything worked and nothing leaked.

ROGER M.
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Le client n'a pas laissé de commentaire.

Jalen M.
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Very Nice and Helpful Employees ! Should be given a Raise !

Matthew H.
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Le client n'a pas laissé de commentaire.

joan R.
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The Uhaul is superior. They provided me with a clean truck and communicated with me and provided what I needed.

William L.
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Le client n'a pas laissé de commentaire.

Laneya H.
Évaluation :

Ensure that reservations online match time slot when arriving to store

Robert G.
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Le client n'a pas laissé de commentaire.

RANDALL J.
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Le client n'a pas laissé de commentaire.

PETER R.
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Le client n'a pas laissé de commentaire.

Daeshawn T.
Évaluation :

I asked a few questions & the guy that examined the when I brought bacc caught a real little girl attitude.

JONATHAN B.
Évaluation :

Jonathan Bryan is using my email address. I rented a trailer in Dickson, Tn and the clerk at that location did not change the email when he rented a trailer at the Dickson location. I have talked to Uhaul multiple times and Mr Bryan multiple times and NOTHING has been done. Any problems or expenses will be Uhaul's responsibility. The next communication will be from my lawyer.

DELFINA K.
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Very friendly and helpful staff

REGINALD R.
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P/U and return was very easy and quick.

STEPHANIE W.
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Le client n'a pas laissé de commentaire.

NATHANIEL J.
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Keep it all the same... Friendly reliable customer service i was in and out, great job uhaul team

Allesia L.
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Things was smooth. Staff was very helpful and friendly. Great customer service. Thanks u-haul.

Guillermo R.
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Vehicle was pulling right Front right shock was damage Check engine light on Vehicle is not suitable for an inexperienced driver

Amanda B.
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Le client n'a pas laissé de commentaire.

Randy A.
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Had the truck returned withing 24 hours but they still charged me for another day

GAIL L.
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Le client n'a pas laissé de commentaire.

Rickie L.
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Le client n'a pas laissé de commentaire.

ERIC M.
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People where friendly place was awesome, equipment was nice, would recommend

Philip G.
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Le client n'a pas laissé de commentaire.

Donald S.
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Le client n'a pas laissé de commentaire.

Krystal C.
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Le client n'a pas laissé de commentaire.

Sarah M.
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Le client n'a pas laissé de commentaire.

Marcia A K.
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The auto transporter wasnt hooked up properly. Took too much time hooking up truck to auto transporter. Not enough personell

Daniel N.
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Le client n'a pas laissé de commentaire.

Angela S.
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Le client n'a pas laissé de commentaire.

Mark K.
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Keep doing the same things.

CLAYTON S.
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Le client n'a pas laissé de commentaire.

GWENDOLYN K.
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Not much else, service was great.

Taylor H.
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The mileage in the system was wrong so therefore when i brought it back, they charged me anyways because I didn't “take a picture of the mileage”. I drove the truck a total of 36 miles but was charged for 100+ because the numbers didn't match and after mentioning it to the employee he said “there's nothing I can do about it”. Will never go back to Uhaul again!!!!

Ammon H.
Évaluation :

Keep the Same staff

LATIA W.
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Le client n'a pas laissé de commentaire.

CORRINE L.
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Le client n'a pas laissé de commentaire.

Prince J.
Évaluation :

Thanks Monique

Diane M.
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Associate was put out by helping me.

ZACHARY W.
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The employees were very nice and friendly

BRIAN F.
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Le client n'a pas laissé de commentaire.

james B.
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Return of equipment was very easy

John C.
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Le client n'a pas laissé de commentaire.

TINA S.
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Le client n'a pas laissé de commentaire.

Ruthanne H.
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Le client n'a pas laissé de commentaire.

Jonathan A.
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The u-hual truck was fine. The lady working behind the counter was pushy. First off I went in and forgot my mask and she said I couldn't come in the store without one, so I went back to the car to put one on. Even though the other people working there didn't have one on. I went in with my son and she insisted I leave the store because it was one person per transaction. I explained to her that my son needed my help because he has a hard time understanding things but she asked me to leave the store and said if she needed me she would have someone come find me. She was just cold and rude and didn't make the experience enjoyable. She is just one of those people that if she were the only one running the business, you wouldn't go.

Lydia T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JASON B.
Évaluation :

Staff was awesome. Very pleasant both in the pickup and drop off. I always recommend this location. I have used this location several times.

Jasmine S.
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Le client n'a pas laissé de commentaire.

Christopher D.
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

Dusty H.
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Le client n'a pas laissé de commentaire.

ANGELA J.
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Polite and friendly staff!

Donald S.
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Le client n'a pas laissé de commentaire.

Clayton R.
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Never a issue

SARA G.
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Le client n'a pas laissé de commentaire.

Drevonte W.
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Le client n'a pas laissé de commentaire.

Randy T.
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Le client n'a pas laissé de commentaire.

Candace M.
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Le client n'a pas laissé de commentaire.

KENNETH G.
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Le client n'a pas laissé de commentaire.

MARY W.
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Le client n'a pas laissé de commentaire.

Kenneth W.
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Free chicken wings!

Elise W.
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There was zero communication. I never heard from the Clarksville, TN location. We're assigned to one dealer online and ended up at a completely different location. They also did not have the tow dolly for the car that we desperately needed. If they had call we might have been able to arrange something to get the car tow somewhere else in town.

Julie L.
Évaluation :

Le client n'a pas laissé de commentaire.

alysa b. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lillian M. | Expérience générale |
Évaluation :

Always friendly and service is always top notch

KYLE F.
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Le client n'a pas laissé de commentaire.

Kevin M.
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Le client n'a pas laissé de commentaire.

brian h. | Premières impressions |
Évaluation :

Professional staff at both locations. Meet all my needs and answered all my questions. Thanks.

Jeffery W.
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Le client n'a pas laissé de commentaire.

pamela A.
Évaluation :

Convenient (o poo en on Sunday!) & the U-Haul representative was very nice, personable & efficient!

Ruben C.
Évaluation :

Para mi fue una buena experiencia y un exelente servicio en todo los departamentos desde servicio al cliente hasta acistencia en la carretera los recomiendo.

Michell M.
Évaluation :

Thank you for the excellent customer service

Brittany H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Katharine S.
Évaluation :

Great customer service, well organized and very well put together. They helped me back the trailer up and then they disconnected it for me. Overall a wonderful experience. Above and beyond any other uhaul service I have used.

DAVID R.
Évaluation :

During both moves UHAUL was absolutely fantastic. The people went above and beyond my expectations and the equipment was perfect.

Kantressa B.
Évaluation :

Le client n'a pas laissé de commentaire.

Nathon D.
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Le client n'a pas laissé de commentaire.

Kiley J.
Évaluation :

There was a hole in the truck and my stuff was soaked with rain. They were not empathetic. It was dirty. TERRIBLE EXPERIENCE!!! I'll stick with Penske from now on

JUAN C.
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Le client n'a pas laissé de commentaire.

Mindy B.
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Le client n'a pas laissé de commentaire.

Glen V.
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Le client n'a pas laissé de commentaire.

Norman S.
Évaluation :

The associates were courteous and professional,and assisted me in planning my trip.

Jesse N.
Évaluation :

Check the incoming trailers for leftover locks. I had NO issues with the rental location. I had issues with U-Haul customer service. I had an appointment to have a hitch installed at 8:00am on 24 October 2020. I was informed by text that my installation was ready for 1:30pm on 24 October. When I contacted the U-Haul number provided in the text, the call rolled over to the customer service line. After several minutes of discussion, customer service informed me that the parts for the installation were backordered and it would be a week before they could install my hitch. This was intolerable since I had a trailer scheduled for pickup on Monday, 26 October. Finally, the customer service put me in contact with the service location and I was able to speak with the manager. Ms. Monic Patrick informed that all the parts for the hitch were in and that their technician could not start work that Saturday until 1:00pm. Ms. Patrick was very gracious through the entire rental process and was able to resolve any issues which arose. She is obviously a great asset to the U-Haul organization.

Christopher S.
Évaluation :

Le client n'a pas laissé de commentaire.

aleta E.
Évaluation :

This location first refused to take my cash even though I had the exact change and explained that cash is legal tender and they can not refuse it. After arguing with the gentleman for a few minutes he explained that the bank had a change shortage (which is a lie) they said their branch was closed and that it all boiled down to the fact business don't seem to want to take the time to go to the bank and are using covid as an excuse not to take cash anymore.

JOHNNY H.
Évaluation :

Le client n'a pas laissé de commentaire.

AVEE D.
Évaluation :

The guys that helped with check in and check out were friendly and cool to work with. Fast, efficient service overall.

Donna C.
Évaluation :

Everything went smoothly

Terri T.
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Le client n'a pas laissé de commentaire.

JORDAN H.
Évaluation :

Weak customer service. Was charged for more gas than I used. Attendant was too busy on phone to realize I had returned the vehicle. Will not be using this location again

JAN C.
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Le client n'a pas laissé de commentaire.

NOEL G.
Évaluation :

Excellent staff, friendly and polite.

Donald S.
Évaluation :

It's great to have them so close to the house. I use you guys all the time and have always had a great experience. Keep up the good work!

Brian D.
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Le client n'a pas laissé de commentaire.

YOLANDA W.
Évaluation :

Le client n'a pas laissé de commentaire.

starlet f. | Expérience générale |
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Le client n'a pas laissé de commentaire.

latasha h. | Expérience générale |
Évaluation :

This will be only place I will ever us here in Clarksville ten area ,very friendly and convenient location.also very clean helpful.

Tristen A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Desiree D. | Expérience générale |
Évaluation :

This place is great. I kept a climate controlled unit for almost 4 months. Everytime I went the staff were very nice. Checking in and out was a breeze and prices aren't bad at all on controlled temp storage units. Moving in and out was easy with all the u-boat style carts they have for you to use. Definitely recommend.

Christine C. | Expérience générale |
Évaluation :

Two things basic for self storage; lights and doors that work. This place had neither. I couldn't get my lock to work because the doors didn't line up. There are to many new storage places in Clarksville to recommend this facility.

Michelle P. | Online Move In |
Évaluation :

Staff could be more friendly and customer service oriented. They are very stern and curt with customers. They never smiled while I was there. And I booked online so all they did was show me to my unit.

Charles D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sonya B. | Expérience générale |
Évaluation :

I moved my mom from Atlanta to Clarksville due to her declining health. I stored her belongings at the Uhaul in Clarksville. You made that time in our lives easier.

DANIEL S. | Expérience générale |
Évaluation :

The manager Monic sucks at upkeeping the facility. Every month I had to call and complain bc doors were broke and I was not able to access my belongings. Bot convenient. Store and manager are ratchety.

KIT W. | Premières impressions |
Évaluation :

Very clean and affordable

Desiree D. | Premières impressions |
Évaluation :

Everyone there was very professional. Getting a storage unit, and checking our truck in was very fast and smooth. Definitely recommend.

Mary s. | Expérience générale |
Évaluation :

I didnt set u auto pay, that was a mistake. I was told they refunded my money sunday but its not in my bank account. I am not working and need that refund for bills thank you.

Josiah P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Josiah P. | Premières impressions |
Évaluation :

No comment.

reginald w. | Expérience générale |
Évaluation :

If needed again I will use this company

james J. | Expérience générale |
Évaluation :

Good stuff. Thank you.

Michelle B. | Premières impressions |
Évaluation :

Need to work on there customer service matter. Smile more more friendlier.

shantoya l. | Premières impressions |
Évaluation :

quick & fast good service

SHAWN D. | Expérience générale |
Évaluation :

Great Service

jerry p. | Expérience générale |
Évaluation :

Very nice place.

QUINN T. | Premières impressions |
Évaluation :

Perfect !!!!

SHAWN D. | Premières impressions |
Évaluation :

Great Customer Service Group

paul m. | Expérience générale |
Évaluation :

Great team good services

paul m. | Premières impressions |
Évaluation :

Monique and her team were exceptional in getting me the right vehicle and space form move... great location.

elizabeith l. | Expérience générale |
Évaluation :

My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever again

Melissa M. | Premières impressions |
Évaluation :

It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.

JEREMY W. | Expérience générale |
Évaluation :

Great customer service. Friendly staff. Helpful with all of my needs.

robbert t. | Premières impressions |
Évaluation :

quick service, easy to access with sign in

JEREMY W. | Premières impressions |
Évaluation :

Great service. Friendly staff. Helpful and understanding to my situation.

Gail H. | Premières impressions |
Évaluation :

Professional, diligent and accommodating

bonita b. | Expérience générale |
Évaluation :

Great

Patricia S. | Premières impressions |
Évaluation :

Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above

Pamela O. | Expérience générale |
Évaluation :

No comments

Pamela O. | Premières impressions |
Évaluation :

Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in

Zariayan y. | Premières impressions |
Évaluation :

Everyone was very helpful and supportive.

michael d. | Expérience générale |
Évaluation :

very good

WILLIAM S. | Expérience générale |
Évaluation :

excellent service and availability

Roman M. | Expérience générale |
Évaluation :

Ruined all my stuff because of a water leak.

octan b. | Premières impressions |
Évaluation :

very satisfy

gloria p. | Expérience générale |
Évaluation :

Outstanding facility!

heather p. | Expérience générale |
Évaluation :

My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.

David S. | Expérience générale |
Évaluation :

Excellent service and staff was professionals

KEITH P. | Réservation |
Évaluation :

Good facility.

william m. | Expérience générale |
Évaluation :

The staff here was awesome, they really helped me out when I was in a tight spot.

aaron w. | Réservation |
Évaluation :

The customer service at the New Providence uhaul was above average. All workers were respectful in their service.

kolayo n. | Réservation |
Évaluation :

Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.

Angelica D. | Expérience générale |
Évaluation :

Very secure. Had security cameras all around the building.

Sandra M. | Expérience générale |
Évaluation :

The owner was very sweet.

tyler s. | Expérience générale |
Évaluation :

Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.

MATT E. | Expérience générale |
Évaluation :

We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I’ve ever had. Something that most places have forgot but not yours

deja p. | Expérience générale |
Évaluation :

Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.

Jacquelyn C. | Réservation |
Évaluation :

Did not use Uhaul storage facility.

lori k. | Expérience générale |
Évaluation :

Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I’ve experience

erica r. | Expérience générale |
Évaluation :

The service was great, just didn’t like the long waiting time.

misha b. | Expérience générale |
Évaluation :

Unable to speak to staff when u have a issue, was not a good experience

Mary S. | Expérience générale |
Évaluation :

Very nice staff . Felt well taken care of .

Robin N. | Expérience générale |
Évaluation :

They tried to charge me for 3 months they say I didn't pay. Thank goodness I paid through bank check and was able prove the checks were sent and cashed!

Non reviews have been submitted for this location.

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