Évaluations des clients U-Haul Moving & Storage of Clarksville
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Clarksville
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Sean H. le
They did not have any of the utility dollies available that I rented forcing me to purchase 2 dollies at retail still leaving one short. I was told I would get a discount on my utility trailer rental to help with the cost. It did not happen. The utility trailer is under a different reservation because it was at a different location. I was not told this until I came to pick up the truck, car hauler and utility trailer. Also, U-Haul did not call the day before to confirm the rental pick up. I only used U-Haul in place of Penske due to Penske not having utility dolly to rent. Now that I own my own, I don’t have a need for U-Haul any more.
LISA D. le
I was told I’d be coming contacted back by the manager Monique about my bill being incorrect and that the my payment would be out on hold until we spoke and no one has called me although my card has been billed
Teresa B. le
We absolutely did not travel the distance that was recorded. Somewhere in the process something is not being recorded accurately. The location is only 8.2 miles from our destination. The MAPCO we traveled to get gasolina is only 2 miles away from us. And the location to where we transported our items was only .3 miles away, a trip we took three time. It’s simple math. And it’s in no way the 67 miles we were charged. I will not do business there again. ??
Jesse T. le
Weather checked tire blew out in the middle of the night during a thunderstorm.
sandra r. le
Need to only pay for a full day at the advertised rental rate. We paid full rental of 29.95 but only could keep the truck for 6 hrs.
MATHHEW H. le
This was 2nd time renting a truck from this location. The first time was about 50 dollars and then this time I was given a 20 dollar credit but the bill came out to be 50 dollars again. Not sure how the bills can be the same when the trips for each rental were the same and the 2nd time had the 20 dollar credit. You would think it should be 20 dollars less.
ian d. le
everything was quite well
Kathy B. le
Have ability for cashier to take pic of. Drivers license. Not everyone has a smart phone
James G. le
When I turned in the van, I was instructed to put the key in a lock box (I returned it via my phone.) The next morning I got a call from the location stating that they couldn't find the key and that I would be liable. After a number of calls and frustration it ended up that they had never checked the lock box where the app has told me to place the key. When they did look, it was right where I had been instructed to place it.
Erin L. le
Vehicle pick up location was changed last minute. Vehicle had been reserved 2 weeks prior. New location was filthy and disorganized. We waited for over 10 minutes for someone to even come into the building. The individual that finally showed up was very unprofessional. She had an attitude and acted put off by having to help us. During our transaction, she answered her phone and carried on a conversation telling her mother and aunt that she was't busy. She then "gave" me our papers for the truck, said, "you're done, the truck is parked out front." I asked about the blankets we had paid for and she stated that "yes, 6 are in the truck." I explained that we had reserved 12 and tried to show her the email. She said " all I know is it says 6, they're in the truck." She then walked off, still on her phone. When we got to the truck, the gas gauge was lower that indicated on our paperwork and there were no pads. I went back inside to talk to someone and waited for another 15 minutes. No one showed up. As I was now running late, I left and called the 800 number and filed a complaint.
JEFF K. le
Did not have needed socket wrench to change a ball. Had to go to two locations to get a trailer. They did not want to let me turn in the trailer until I raised hell. They wanted me to turn it in in another city. Recent trip cost me $100. This trip cost me $250 for the same equipment.
Dottie H. le
Not all customers have a smart phone to upload their license. There should be equipment in the office to do that for those people.
charles h. le
Did have some problems keeping mirrors adjusted. Used an allan wrench but close door too hard or hit bump in the road and mirror moved.
Jason B. le
The manager was quite rude to me and at the end of my experience moving into my new home which shouldve been one of the best times of my life I was told to piss off by the manager of this branch under her voice. I would appreciate a call from the regional manager who she did not want to give me his contact information. I am a store manager for a national company and believe this is terrible management skills and absolutely horrible customer service. U will never use uhaul again in my life and will tell my family and friends if they use a uhaul truck I will not help them move. Would you please have the regional manager of the Clarkaville, TN area contact me as soon as possible at 615-651-5064
Ralph P. le
A winch on the car dollies would be helpful...
Jonanthan R. le
Have another device agent available during pickup
Edward K. le
The truck didn’t run right has not been very well maintained. I returned the truck at the same fuel level I got it at and was still charged 10 dollars for gas. When I called to make the reservation the person who answered the phone was somewhat rude and she rushed me through the entire process and didn’t answer any of my questions I will not be getting U haul ever again at any location
Kristopher W. le
A courtesy email/text/call saying my equipment isn’t ready or an update that I will have to go to two locations before I show up at my scheduled time for equipment pickup.
shirley e. le
Everything was great. David was able to install our hitch ahead of schedule, he did an excellent job, he was great to work with.
Alex T. le
Make sure to have enough agents when the store opens in the morning.
Walter R. le
Just keep doing what you are doing...but have other workers able to pick up the register if needed to increase through-put and get people out the door.
Patricia S. le
Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above
jackie w. le
Very clean and well organized.These men were on top of there jobs.
jesse l. le
Get trucks that are diesel and with cruise control.
Marilee K. le
very well organized business, quick in and out and assistance with refund was quick.
myoung c. le
The employee at the time of the trailer return was very unfriendly.
joseph c. le
guy hooking up the tralier hooked it up to wrong ball on my van and trailer was loose i had to tighten it up on the 1 7/8 ball two more turns with my own hands at a stop light felt like it was going to come off has bent my bumper for second time im done bad enough had to go with a dfferant trailer than one i wanted cause wa out of the others and still paid full price
Thomas M. le
Very quick and accurate service. The pre-rental instruction provided for the tow dolly was very clear.
Matthew F. le
Customer service from the manager on down is at the poorest level. The lady is short with people and should not be supervising others or .working so directly with the public.
JAMES S. le
Na
Jeffrey E. le
Charge what you quote when reserving through Hertz.com. I have the documentation if you would like to review, but not worth my time to contest.
Pamela O. le
No comments
yvonne r. le
I always go to this location . It's the BEST!!
linda e. le
The guy that was working when I picked up the truck was VERY RUDE, NASTY ATTITUDE, the ladies that I had talked to the day before was very professorial, very courteous.
isela d. le
You have good customer service and your young man employee was awesome! He was not only attentive but he looked out for my interests. I wish all businesses had such qualities.
Charles W. le
The back of the truck was wet when I went to load, had to wait 20-30 minutes to dry before I could load
Charles S. le
The location and truck were both very clean, and the GM Monic Patrick was more than friendly and professional. However. After being told to use the app, this is where I had issues. The app crashed multiple times leading to a frustrating experience. During that process I inadvertently selected the Safe Move Plus coverage. I was told that nothing could be done about this in store and I had made my reservation on line. However. I had to go through the whole process again in store because my selected size truck wasn’t available. I declined all additional coverage. Again. And was still charged for it. When I called customer service to see if there was anything that could be done, the customer service agents headset wasn’t working and I was unable to hear her. Nice job U-Haul. Not.
Marc L. le
Wait time
robert b. le
Let customer know if scheduled time changes at least 2 days before appointment.
Quanisha S. le
Fast check out
Susan S. le
Terrible experience! The employees here are the worst! I made an online reservation for 4/20/19 with my debit card and DL. I never picked it up usually after the customer doesn’t show they cancel your reservation. The employees at this location took it upon themselves to check out the pick up truck I reserved used it for a whole day to do god knows what, and returned it the following day. Sunday the 4/21 I received an email with an attached receipt of $52.00!!!! How do employees get away with things of this nature? I feel extremely unsafe providing any of my personal information to uhaul from this day forward! How? Do not trust the employees at this location with your debit or dL number! Identify theft at its best!
ANDREW H. le
Be more polite to customer that is coming to rent the vehicles. Explaining services without attitudes and making customer feel belittled.
Dennis C. le
When I returned the equipment to this location, I was disappointed by the counter staff. The lady at the counter pushed me to use the "app" to return the equipment. If I had wanted to use the app, I would have used the app instead of waiting in line to speak to the counter staff.
felicia r. le
Was informed of everything durning the check out and was done in no time!!!
Deloise J. le
Everything was very good.keep up the good work.
Terry W. le
The rental location was clean and efficient. We rented a 26 foot van, an auto transport, and a smaller van. During our move the transmission went out on our 26' van. Customer service was prompt and courteous and actually towed my van to my destination for unloading. It was not good to be broken down but U-Haul company handled it successfully.
Robert B. le
Just keep doing what you're doing. Everyone was very polite and courteous. Thank you.
Pamela O. le
Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in
Tasia M. le
Very nice and fast.
Zariayan y. le
Everyone was very helpful and supportive.
Canea B. le
Very rude refuse to any questions for things that should’ve been taking care of that day. Won’t use this location ever again.
Francesca J. le
Great customer service and the facility was well organized, lit, and clean! Awesome!
Natalie E. le
Shitty service and over charged and messed up alot and cussed at my wife. Fucking shitty service.
Randy B. le
Would like to see all u-haul places have on hand a motorcycle trailer when I picked up the trailer there was 5 to choose from?????
Retina H. le
Under staff they need help there.
Clay M. le
Friendly and helpful people everytime I go there. Moved into and out of the area twice the last five years. Always great service.
michael d. le
very good
Caitlin B. le
Too many errors in your system. I was double booked online. In store, the employees were even complaining about how your computer system is flawed. Work out the bugs in that and you guys will get better ratings.
Christopher A. le
I felt the staff was very immature and did not take their job very seriously. It took way longer than necessary to bring me out on my first visit for some boxes and tape. Our second visit to pick up the truck was not as bad but staff was sitting and on their phone and did not make moves to change that when we arrived.
Judy P. le
My son, with CDL's dropped off the truck. I was unable to reach the phone number to this location during their normal business hours. However, they had to be awesome! I have heard no complaints and the truck was delivered with no problems. I will be needing them again soon to move into our new home. Thank you.
Richard M. le
Always excellent service...keeps me from buying a trailer..lol
Anthony W. le
Man your Guys was professionals all the way through... And they made this move stress free and easy... This is my new favorite spot..
Misty J. le
I was Triple charged 4 a U-Haul truck and still have been unable to get it taken care of and get my money back. I have always had good luck when I have rented from U-Haul but after this happened I don't know if I will ever use your trucks again
bodie h. le
Fast friendly
raven r. le
New tow dolly, first time used. Little heavier than the older ones, but pulled well overall and easy to use.
Gary W. le
Kennie Wade was very professional and very prompt will all of the customers during this visit. He was swamped with at least four customers all at once, held his composure and proceeded to accommodate all customers as expedient as possible.
Dylan B. le
Rental truck was damaged inside & out Service writers were not exceptionally helpful
Chris C. le
Staff was rude. Had to argue with the owner to honor their employees word. Requested the truck all day when reservation was made, and told I had to have it back by 2pm. Sham of a company and I'll probably never use uhaul again
Christina t. le
I mean the truck had a few issues, and I did most my check in online. They didn’t verify gas being correct but I have before and after picture
Robert N. le
Quick and easy check in. A plus!!
Eric S. le
Took 20 min to check out the trailer, told me he's trailer buggy was taken so i have to help him move it to the back. Really was hoping this was a drop off not a 45 min interaction
WILLIAM S. le
excellent service and availability
margaret a. le
Change the way your vehicles record the mileage. Had a very good experience, but , the recording of mileage is like deceptive.
Jeremy A. le
Did review my order before processing my payment. Leaving me with a return date and time that I couldn’t meet
Katrina O. le
Have employees that are friendly and professional.
Home D. le
It would be nice to get the price one is quoted on line or phone when one goes to pick up the vehicle. I was quoted a total of 92.12 and when I arrived at the store they told me it was 136.00. It took me over an hour and a half to get things Corrected. Not a happy customer.
mary w. le
I will use this service again. Thanks.
Terence J. le
Great customer service, and fantastic prices! Highly recommended.
Katherine B. le
Be sure to do a walk around the vehicle. This is a busy location and it is easy to miss things.
Dallas A. le
Awesome experience
Bradley M. le
Desk worker and the young black kid that does hook-ups were very friendly, helpful, and professional
Roman M. le
Ruined all my stuff because of a water leak.
octan b. le
very satisfy
gloria p. le
Outstanding facility!
heather p. le
My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.
David S. le
Excellent service and staff was professionals
KEITH P. le
Good facility.
william m. le
The staff here was awesome, they really helped me out when I was in a tight spot.
aaron w. le
The customer service at the New Providence uhaul was above average. All workers were respectful in their service.
kolayo n. le
Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.
Angelica D. le
Very secure. Had security cameras all around the building.
Sandra M. le
The owner was very sweet.
tyler s. le
Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.
MATT E. le
We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I’ve ever had. Something that most places have forgot but not yours
deja p. le
Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.
Jacquelyn C. le
Did not use Uhaul storage facility.
lori k. le
Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I’ve experience
erica r. le
The service was great, just didn’t like the long waiting time.
misha b. le
Unable to speak to staff when u have a issue, was not a good experience
Mary S. le
Very nice staff . Felt well taken care of .
Robin N. le
They tried to charge me for 3 months they say I didn't pay. Thank goodness I paid through bank check and was able prove the checks were sent and cashed!