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Back break lights did not work also with the turn signals. Wind shed wipers did not work. All witch are there for safety. There was no gas in the truck. Almost did not make it to the gas station. Ask for some type of compensation for not having the lights for wind sheds wipers not working and they did not even hesatate to say no.
David Harrison was great. Easily one of the best customer service reps I've dealt with in the last 10 years. He went above and beyond to make sure my reservations were accurate after the website (I had made online reservations) deleted one of them. I would say he is a great asset to your team. People like that don't come around too often so to answer your question of “what you can do to improve...†I would say get more people onboard like David and make sure you take care of them cause they'll take care of your customers.
I rented the same trailer for $33 for 24 hrs on Wilma Rudolph the week prior. Not sure why here it's $10 more almost. It's in a rougher part of town. I'll return to Wilma Rudolph for future rentals
This drop off location was perfect. It had a clearly marked pull up and drop off lanes, the owner took care of disconnecting the trailer, asked me about my experience and how the trailer was. I was in and out in no time. The trailer was actually very good, everything worked and nothing leaked.
Very Nice and Helpful Employees ! Should be given a Raise !
The Uhaul is superior. They provided me with a clean truck and communicated with me and provided what I needed.
Ensure that reservations online match time slot when arriving to store
I asked a few questions & the guy that examined the when I brought bacc caught a real little girl attitude.
Jonathan Bryan is using my email address. I rented a trailer in Dickson, Tn and the clerk at that location did not change the email when he rented a trailer at the Dickson location. I have talked to Uhaul multiple times and Mr Bryan multiple times and NOTHING has been done. Any problems or expenses will be Uhaul's responsibility. The next communication will be from my lawyer.
Very friendly and helpful staff
P/U and return was very easy and quick.
Keep it all the same... Friendly reliable customer service i was in and out, great job uhaul team
Things was smooth. Staff was very helpful and friendly. Great customer service. Thanks u-haul.
Vehicle was pulling right Front right shock was damage Check engine light on Vehicle is not suitable for an inexperienced driver
Had the truck returned withing 24 hours but they still charged me for another day
People where friendly place was awesome, equipment was nice, would recommend
The auto transporter wasnt hooked up properly. Took too much time hooking up truck to auto transporter. Not enough personell
Keep doing the same things.
Not much else, service was great.
The mileage in the system was wrong so therefore when i brought it back, they charged me anyways because I didn't “take a picture of the mileageâ€. I drove the truck a total of 36 miles but was charged for 100+ because the numbers didn't match and after mentioning it to the employee he said “there's nothing I can do about itâ€. Will never go back to Uhaul again!!!!
Keep the Same staff
Thanks Monique
Associate was put out by helping me.
The employees were very nice and friendly
Return of equipment was very easy
The u-hual truck was fine. The lady working behind the counter was pushy. First off I went in and forgot my mask and she said I couldn't come in the store without one, so I went back to the car to put one on. Even though the other people working there didn't have one on. I went in with my son and she insisted I leave the store because it was one person per transaction. I explained to her that my son needed my help because he has a hard time understanding things but she asked me to leave the store and said if she needed me she would have someone come find me. She was just cold and rude and didn't make the experience enjoyable. She is just one of those people that if she were the only one running the business, you wouldn't go.
Staff was awesome. Very pleasant both in the pickup and drop off. I always recommend this location. I have used this location several times.
Polite and friendly staff!
Never a issue
Free chicken wings!
There was zero communication. I never heard from the Clarksville, TN location. We're assigned to one dealer online and ended up at a completely different location. They also did not have the tow dolly for the car that we desperately needed. If they had call we might have been able to arrange something to get the car tow somewhere else in town.
Always friendly and service is always top notch
Professional staff at both locations. Meet all my needs and answered all my questions. Thanks.
Convenient (o poo en on Sunday!) & the U-Haul representative was very nice, personable & efficient!
Para mi fue una buena experiencia y un exelente servicio en todo los departamentos desde servicio al cliente hasta acistencia en la carretera los recomiendo.
Thank you for the excellent customer service
Great customer service, well organized and very well put together. They helped me back the trailer up and then they disconnected it for me. Overall a wonderful experience. Above and beyond any other uhaul service I have used.
During both moves UHAUL was absolutely fantastic. The people went above and beyond my expectations and the equipment was perfect.
There was a hole in the truck and my stuff was soaked with rain. They were not empathetic. It was dirty. TERRIBLE EXPERIENCE!!! I'll stick with Penske from now on
The associates were courteous and professional,and assisted me in planning my trip.
Check the incoming trailers for leftover locks. I had NO issues with the rental location. I had issues with U-Haul customer service. I had an appointment to have a hitch installed at 8:00am on 24 October 2020. I was informed by text that my installation was ready for 1:30pm on 24 October. When I contacted the U-Haul number provided in the text, the call rolled over to the customer service line. After several minutes of discussion, customer service informed me that the parts for the installation were backordered and it would be a week before they could install my hitch. This was intolerable since I had a trailer scheduled for pickup on Monday, 26 October. Finally, the customer service put me in contact with the service location and I was able to speak with the manager. Ms. Monic Patrick informed that all the parts for the hitch were in and that their technician could not start work that Saturday until 1:00pm. Ms. Patrick was very gracious through the entire rental process and was able to resolve any issues which arose. She is obviously a great asset to the U-Haul organization.
This location first refused to take my cash even though I had the exact change and explained that cash is legal tender and they can not refuse it. After arguing with the gentleman for a few minutes he explained that the bank had a change shortage (which is a lie) they said their branch was closed and that it all boiled down to the fact business don't seem to want to take the time to go to the bank and are using covid as an excuse not to take cash anymore.
The guys that helped with check in and check out were friendly and cool to work with. Fast, efficient service overall.
Everything went smoothly
Weak customer service. Was charged for more gas than I used. Attendant was too busy on phone to realize I had returned the vehicle. Will not be using this location again
Excellent staff, friendly and polite.
It's great to have them so close to the house. I use you guys all the time and have always had a great experience. Keep up the good work!
This will be only place I will ever us here in Clarksville ten area ,very friendly and convenient location.also very clean helpful.
This place is great. I kept a climate controlled unit for almost 4 months. Everytime I went the staff were very nice. Checking in and out was a breeze and prices aren't bad at all on controlled temp storage units. Moving in and out was easy with all the u-boat style carts they have for you to use. Definitely recommend.
Two things basic for self storage; lights and doors that work. This place had neither. I couldn't get my lock to work because the doors didn't line up. There are to many new storage places in Clarksville to recommend this facility.
Staff could be more friendly and customer service oriented. They are very stern and curt with customers. They never smiled while I was there. And I booked online so all they did was show me to my unit.
I moved my mom from Atlanta to Clarksville due to her declining health. I stored her belongings at the Uhaul in Clarksville. You made that time in our lives easier.
The manager Monic sucks at upkeeping the facility. Every month I had to call and complain bc doors were broke and I was not able to access my belongings. Bot convenient. Store and manager are ratchety.
Very clean and affordable
Everyone there was very professional. Getting a storage unit, and checking our truck in was very fast and smooth. Definitely recommend.
I didnt set u auto pay, that was a mistake. I was told they refunded my money sunday but its not in my bank account. I am not working and need that refund for bills thank you.
No comment.
If needed again I will use this company
Good stuff. Thank you.
Need to work on there customer service matter. Smile more more friendlier.
quick & fast good service
Great Service
Very nice place.
Perfect !!!!
Great Customer Service Group
Great team good services
Monique and her team were exceptional in getting me the right vehicle and space form move... great location.
My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever again
It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.
Great customer service. Friendly staff. Helpful with all of my needs.
quick service, easy to access with sign in
Great service. Friendly staff. Helpful and understanding to my situation.
Professional, diligent and accommodating
Great
Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above
No comments
Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in
Everyone was very helpful and supportive.
very good
excellent service and availability
Ruined all my stuff because of a water leak.
very satisfy
Outstanding facility!
My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.
Excellent service and staff was professionals
Good facility.
The staff here was awesome, they really helped me out when I was in a tight spot.
The customer service at the New Providence uhaul was above average. All workers were respectful in their service.
Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.
Very secure. Had security cameras all around the building.
The owner was very sweet.
Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.
We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I’ve ever had. Something that most places have forgot but not yours
Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.
Did not use Uhaul storage facility.
Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I’ve experience
The service was great, just didn’t like the long waiting time.
Unable to speak to staff when u have a issue, was not a good experience
Very nice staff . Felt well taken care of .
They tried to charge me for 3 months they say I didn't pay. Thank goodness I paid through bank check and was able prove the checks were sent and cashed!
