Customer Reviews for U-Haul Moving & Storage of Clarksville

Évaluation :

5

The location Manager, David, went above and beyond in helping us get set up with the 20ft truck and the car hauler. I wish we had more David's in the world!!!!!!!

Évaluation :

1

The stuff was so rude

Évaluation :

5

customer service great

Évaluation :

5

From the general manager on down to employee were extremely polite and helpful.

Évaluation :

1

Don't take unauthorized money out of someone's account

Évaluation :

5

Could not find the drop box for return of key

Évaluation :

5

Very helpful. Thank you soooo much!!!!

Évaluation :

1

I arrived at 10:10am for my reservation to pick up a 15" truck. Location was understaffed and I waited as patiently as I could, in line. Monique was very "rude", not only to me, but with everyone... Finally when we were done with the reservation stuff, She gave me a truck that was slightly crashed with a gash in tire, then switched me to a different wrong truck finally after 3 attempts got my truck. Then She sent me to a far drop off location on purpose so I'd have to pay extra miles... I will never go to this location, so disorganized, rude and uncaring!

Évaluation :

4

Keep doing what you' re doing...

Évaluation :

2

Better friendly customer service

Évaluation :

5

Everything was great wonderful costumer service

Évaluation :

5

Keep doing what you're doing...

Évaluation :

4

App is difficult to use, won't let me check in online or do the drop off online

Évaluation :

5

I came back with a lot more gas than what was in it and am extremely unhappy that doesn't get factored in to the price or get refunded. 60 gallon tank is very expensive

Évaluation :

1

Terrible customer service and my ubox was late and practically lost. Had to call dispatcher line only to be transferred 4 times to different people who couldn't help me simply locate my ubox.

Évaluation :

5

In and out quickly. The van was in great shape. Nice people

Évaluation :

5

Real pros at both locations thank you.

Évaluation :

5

No improvement. Your employees at this location was great and above-average

Évaluation :

5

I have rented here for years for all kinds of units and uses. The manager at this location is your top dog performer I know for sure. Since she's been at this store you have had the best leader in a large area of your company. She makes this store what it is. Top notch

Évaluation :

5

I did have a problem with check-in. It was late at night and dark and the person with me turned in the key too early. Therefore I wasn't able to verify the mileage or gas fillup. I did fillup before I returned the vehicle. There should be some way to redeem yourself after an honest mistake. You all can figure that outðŸ' Sincerely, Evelyn

Évaluation :

3

Back break lights did not work also with the turn signals. Wind shed wipers did not work. All witch are there for safety. There was no gas in the truck. Almost did not make it to the gas station. Ask for some type of compensation for not having the lights for wind sheds wipers not working and they did not even hesatate to say no.

Évaluation :

5

David Harrison was great. Easily one of the best customer service reps I've dealt with in the last 10 years. He went above and beyond to make sure my reservations were accurate after the website (I had made online reservations) deleted one of them. I would say he is a great asset to your team. People like that don't come around too often so to answer your question of “what you can do to improve...” I would say get more people onboard like David and make sure you take care of them cause they'll take care of your customers.

Évaluation :

3

I rented the same trailer for 33 $for 24 hrs on Wilma Rudolph the week prior. Not sure why here it's 10 $more almost. It's in a rougher part of town. I'll return to Wilma Rudolph for future rentals

Évaluation :

5

This drop off location was perfect. It had a clearly marked pull up and drop off lanes, the owner took care of disconnecting the trailer, asked me about my experience and how the trailer was. I was in and out in no time. The trailer was actually very good, everything worked and nothing leaked.

Évaluation :

5

Very Nice and Helpful Employees ! Should be given a Raise !

Évaluation :

5

The Uhaul is superior. They provided me with a clean truck and communicated with me and provided what I needed.

Évaluation :

4

Ensure that reservations online match time slot when arriving to store

Évaluation :

2

I asked a few questions & the guy that examined the when I brought bacc caught a real little girl attitude.

Évaluation :

1

Jonathan Bryan is using my email address. I rented a trailer in Dickson, Tn and the clerk at that location did not change the email when he rented a trailer at the Dickson location. I have talked to Uhaul multiple times and Mr Bryan multiple times and NOTHING has been done. Any problems or expenses will be Uhaul's responsibility. The next communication will be from my lawyer.

Évaluation :

5

Very friendly and helpful staff

Évaluation :

5

P/U and return was very easy and quick.

Évaluation :

5

Keep it all the same... Friendly reliable customer service i was in and out, great job uhaul team

Évaluation :

5

Things was smooth. Staff was very helpful and friendly. Excellent service à la clientèle. Thanks u-haul.

Évaluation :

5

Vehicle was pulling right Front right shock was damage Check engine light on Vehicle is not suitable for an inexperienced driver

Évaluation :

4

Had the truck returned withing 24 hours but they still charged me for another day

Évaluation :

5

People where friendly place was awesome, equipment was nice, would recommend

Évaluation :

2

The auto transporter wasnt hooked up properly. Took too much time hooking up truck to auto transporter. Not enough personell

Évaluation :

5

Keep doing the same things.

Évaluation :

5

Not much else, service was great.

Évaluation :

1

The mileage in the system was wrong so therefore when i brought it back, they charged me anyways because I didn't “take a picture of the mileage”. I drove the truck a total of 36 miles but was charged for 100+ because the numbers didn't match and after mentioning it to the employee he said “there's nothing I can do about it”. Will never go back to Uhaul again!!!!

Évaluation :

5

Keep the Same staff

Évaluation :

4

Thanks Monique

Évaluation :

2

Associate was put out by helping me.

Évaluation :

4

The employees were very nice and friendly

Évaluation :

5

Return of equipment was very easy

Évaluation :

3

The u-hual truck was fine. The lady working behind the counter was pushy. First off I went in and forgot my mask and she said I couldn't come in the store without one, so I went back to the car to put one on. Even though the other people working there didn't have one on. I went in with my son and she insisted I leave the store because it was one person per transaction. I explained to her that my son needed my help because he has a hard time understanding things but she asked me to leave the store and said if she needed me she would have someone come find me. She was just cold and rude and didn't make the experience enjoyable. She is just one of those people that if she were the only one running the business, you wouldn't go.

Évaluation :

5

Always friendly and service is always top notch

Évaluation :

5

Professional staff at both locations. Meet all my needs and answered all my questions. Merci.

Évaluation :

5

This will be only place I will ever us here in Clarksville ten area ,very friendly and convenient location.also very clean helpful.

Évaluation :

5

This place is great. I kept a climate controlled unit for almost 4 months. Everytime I went the staff were very nice. Checking in and out was a breeze and prices aren't bad at all on controlled temp storage units. Moving in and out was easy with all the u-boat style carts they have for you to use. Definitely recommend.

Évaluation :

2

Two things basic for self storage; lights and doors that work. This place had neither. I couldn't get my lock to work because the doors didn't line up. There are to many new storage places in Clarksville to recommend this facility.

Évaluation :

3

Staff could be more friendly and customer service oriented. They are very stern and curt with customers. They never smiled while I was there. And I booked online so all they did was show me to my unit.

Évaluation :

5

I moved my mom from Atlanta to Clarksville due to her declining health. I stored her belongings at the Uhaul in Clarksville. You made that time in our lives easier.

Évaluation :

1

The manager Monic sucks at upkeeping the facility. Every month I had to call and complain bc doors were broke and I was not able to access my belongings. Bot convenient. Store and manager are ratchety.

Évaluation :

5

Very clean and affordable

Évaluation :

5

Everyone there was very professional. Getting a storage unit, and checking our truck in was very fast and smooth. Definitely recommend.

Évaluation :

3

I didnt set u auto pay, that was a mistake. I was told they refunded my money sunday but its not in my bank account. I am not working and need that refund for bills thank you.

Évaluation :

5

No comment.

Évaluation :

5

If needed again I will use this company

Évaluation :

3

Good stuff. Thank you.

Évaluation :

3

Need to work on there customer service matter. Smile more more friendlier.

Évaluation :

5

quick & fast good service

Évaluation :

5

Great Service

Évaluation :

5

Very nice place.

Évaluation :

5

Perfect !!!!

Évaluation :

5

Great Customer Service Group

Évaluation :

5

Great team good services

Évaluation :

5

Monique and her team were exceptional in getting me the right vehicle and space form move... great location.

Évaluation :

3

My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever again

Évaluation :

1

It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.

Évaluation :

5

Excellent service à la clientèle. Friendly staff. Helpful with all of my needs.

Évaluation :

4

quick service, easy to access with sign in

Évaluation :

5

Great service. Friendly staff. Helpful and understanding to my situation.

Évaluation :

5

Professional, diligent and accommodating

Évaluation :

4

Excellent

Évaluation :

5

Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above

Évaluation :

4

No comments

Évaluation :

3

Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in

Évaluation :

4

Everyone was very helpful and supportive.

Évaluation :

5

very good

Évaluation :

5

excellent service and availability

Évaluation :

2

Ruined all my stuff because of a water leak.

Évaluation :

5

very satisfy

Évaluation :

5

Outstanding facility!

Évaluation :

1

My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.

Évaluation :

5

Excellent service and staff was professionals

Évaluation :

4

Good facility.

Évaluation :

5

The staff here was awesome, they really helped me out when I was in a tight spot.

Évaluation :

4

The customer service at the New Providence uhaul was above average. All workers were respectful in their service.

Évaluation :

1

Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.

Évaluation :

4

Very secure. Had security cameras all around the building.

Évaluation :

5

The owner was very sweet.

Évaluation :

3

Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.

Évaluation :

5

We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I've ever had. Something that most places have forgot but not yours

Évaluation :

2

Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.

Évaluation :

3

Did not use Uhaul storage facility.

Évaluation :

5

Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I've experience

Évaluation :

5

The service was great, just didn’t like the long waiting time.

Évaluation :

2

Unable to speak to staff when u have a issue, was not a good experience

Évaluation :

5

Very nice staff . Felt well taken care of .