Customer Reviews for U-Haul Moving & Storage of Clarksville

4 226 évaluations

712 Providence Blvd   Clarksville, TN 37042
(@ Peachers Mill Rd)

(931) 647-8028

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(931) 647-8028

712 Providence Blvd
Clarksville, TN 37042
(@ Peachers Mill Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Lower price just a thought

Regina F. 
Évaluation :
5

_

JADE E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie W. 
Évaluation :
5

Very pleasant experience on drop off, helpful and friendly staff

Paul G. 
Évaluation :
3

Picking up our truck was not great. We did a local move. The assigned vehicle (24/7 checkout) did not start. I went inside to let them know and they were puzzled as to why I had been assigned a one way truck. They got us a local move truck which was much older and a bit beat up, but it did start and was serviceable and clean. I am not a fan of the included dolly and blanket pack secured to the cargo bay. I asked if it could be removed and was told “it stays with the truck.” I said I didn't want it and it would be in the way (it was). They said I could take it out and leave it, but I'd be charged if I broke the green zip ties that were on them. Yada yada yada, it was a whole thing back and forth and I must have heard “it stays with the truck” about half a dozen times in the exchange. I ended up just working around it. Beyond that, the people were nice enough and returning the truck was pretty seamless. Value for the equipment was pretty good and we got the job done.

Bart M. 
Évaluation :
4

I decided to drop off my trailer on my lunch break and thought it should be quick and easy because that's what they said it would be but when I got there it was almost the opposite. The lady that was servicing me just took her time, going at a snail's pace. She saw the tires had low pressure so she then said she was going to put air in the tires before I could complete the drop off. I'm pretty sure that should have been part of her own personal maintenance duties and not have been attempted on my time especially during my lunch break. I am Active Duty and was uniform but I think there was a misconception that I would not be going back to work. Anyway the air compressor was not working (thank God) so she just let me complete the drop off. My only complaint is it should have been quick and easy as advertised not them wanting to do their maintenance duties on the customer's time. I had come in the night before and was serviced by a different attendant and he was very professional, courteous, and helpful. I was inquiring about storage and he went above and beyond in term of customer service. If I hadn't had that experience with him then I would rate this location a lot lower.

MYRIAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

Vehicle badly needed to be cleaned up, inside and outside. The windshield was so dirty I could hardly see On the other hand, the customer service was exceptional. The young lady who assisted me, addressed the issue immediately and we were on our way. I highly recommend this location.

MARK D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN C. 
Évaluation :
5

Everything thing went smoothly

James T. 
Évaluation :
5

This is the second time using this location for a move. The staff is kind and helpful.

Michael M. 
Évaluation :
5

Everyone was so friendly and did everything they could to help me and explain the process. Great staff

erica w.  |  Premières impressions 
Évaluation :
5

Very helpful and kind.

MARC D. 
Évaluation :
3

I found the manager to not only helpful, but she was very professional and concerned about my experience. The man who hooked me up with my trailer was also very personable. Great staff. I left thinking they were good at their jobs. Thank you U Haul.

JAMES A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA W. 
Évaluation :
5

Best staff ive ever had the pleasure of dealing with. Great customer service and very helpful. I highly recommend this facility

Suzanna P.  |  Expérience générale 
Évaluation :
5

Just keep up the good work. My favorite location to conduct uhaul business.

VAUGHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julisson M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Everyone was nice personable and respectful. I appreciate great services. Awesome team.

ANTHONY J. 
Évaluation :
5

Great experience with help

DOUGLAS B. 
Évaluation :
3

Ensure the lights really work. Drove to FL and our first fill up was when it was dark and we noticed the lights didn't work on the trailer. Went to an auto zone and it wasn't our truck.

JOHN N. 
Évaluation :
3

When 2 dozen furniture blankets are paid for, provide 2 dozen furniture blankets (12 furniture blankets were provided -- 2 bags of 6 blankets each)

Leland M. 
Évaluation :
4

Seemed a bit unprepared for return of my deposit and then took the gas money after we told him we would go put it in ourselves

Robin G. 
Évaluation :
3

This issue is not with this location but needs to be said. We received an email from UHaul telling us that our request is confirmed and where to pick up the UHaul. When we arrived, they said (rather rudely) that we needed to go to a different location to pick up the vehicle. It seems that rather than UHaul having the vehicle ready, they inconvenienced me by having me go pick up the rental at a different location. Regarding the equipment maintained, the pictures provided did NOT represent the current state of the vehicle. There was damage to the front bumper, both mirrors, and a scratch on both sides of the UHAUL that was not represented in the checklist. Also, the back of the truck was NOT swept out. They did however use too much Armorall on the front driver floor so my feet were slipping everywhere to include off the pedals.

RAYMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHELLA H. 
Évaluation :
5

Having the option of digital pick up at my leisure and an app that functions well with the through line of simplicity made renting this U-Haul a great experience

Joel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bobby G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREANNA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clinton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ilya G. 
Évaluation :
1

Worst customer service I've ever seen. I'm a business owner and if I did my customers like they did, I would be out of business.

Kent S. 
Évaluation :
5

This location was clean and inviting. Customer service was amazing. Keep up the great work.

Molly L. 
Évaluation :
2

Short of help 20 min. wait time. Charged me you an electrical 4 prong cord. Told me that the trailers don't come with them. The drop off dealer in a different location said he never heard of that, his all had cords on them. He gave me a new cord.

GEORGE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilberto H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENA B. 
Évaluation :
3

The truck was not filled with gas; I need a receipt

GILBERT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Y. 
Évaluation :
5

More workers available in the afternoon time.

KENNETH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon S. 
Évaluation :
5

Very professional very helpful. A place you want to do business at

CHAD B. 
Évaluation :
4

Le personnel était amical et serviable.

Tupou P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley A. 
Évaluation :
3

Disappointed in the size and space of the climate control

Stacey A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREE F. 
Évaluation :
5

Everyone is always great and personable

GERALD S. 
Évaluation :
1

It wasn't this location that was the issue it was uhaul period!!!! Very bad experience all together

Troy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
5

Very professional thank you!

Rafael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

deniesha w.  |  Expérience générale 
Évaluation :
5

Customer service was awesome and helpful.

ALLAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell B. 
Évaluation :
5

None ---this place had great customer service. Very courteous and fast.

GERALD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERN W. 
Évaluation :
5

Wrap the chains, so they don't drag and cause sparks. Otherwise, it was a great experience. The online check-in saved a lot of time

ROBERT W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sharon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Most helpful and professional staff I have encountered lately. A pleasure doing business with the U-Haul office/location. Thanks!!

Emilio G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Customer service was awesome and the service was great.

ADRIENNE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce J.  |  Premières impressions 
Évaluation :
5

Personnel amical

MYRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela G. 
Évaluation :
4

The large facility had one employee who was busy in another area when we arrived. A bell or notification system would be helpful

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIAN C. 
Évaluation :
5

Trucks were well maintained and clean . This is the best facility I have ever been to.

Mary S.  |  Expérience générale 
Évaluation :
2

Was charged for an extra day even though i dropped the truck off 8 hours after first renting it. Location somehow messed up the contact and i now have 4 charges on my bank statement all with different amounts. Somehow have almost $400 charged for a truck rental that i drove 50 miles in town and filled the gas before returning.

TIMOTHY L. 
Évaluation :
5

Return process is indicative of a military town. Deliberate process. No confusion. Efficient.

Ed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS R. 
Évaluation :
5

Great service. Easy to use app

DONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHAOYU J. 
Évaluation :
4

Return by truck after hours waited 45 minutes on the phone because it wouldn't share my location then the customer service agent tells me he can't fix it I have to call somebody else waiting an hour and a half on the phone no answer finally decided to just leave the trailer in the parking lot the app would not work at all because you couldn't share your location you can continue on upload the pictures or anything definitely an issue with that sure your location you should be able to continue with the process

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN G. 
Évaluation :
5

Great Service

Donald H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMETT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patracenni W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEENA T. 
Évaluation :
5

With the stress of driving 1800 miles and having to pick up a uhaul and hoping it would all work out the associates at this location where awesome. They where freindly and so very helpful getting us everything my husband need to tow our sons motorcycle. Great experiance very welcoming.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
5

Location was very convenient. Staff was very helpful.

Daniel C. 
Évaluation :
5

Not any problems ran like a top

MARY S. 
Évaluation :
2

Getting my packed Uboxes out of storage was a disaster. I had called earlier in the week to ensure they were ready to pick up on Saturday, and nothing was ready. The boxes were buried in the back of the storage garage, no trailers were ready, I had to wait for half hour before someone would help me. I arrived at 9:30 AM to get my Uboxes and didn't leave until 11. I was supposed to have a pickup truck for 6 hours and they called in a panic four hours later wondering why it wasn't back yet. Needless to say if I have to move again, I will be looking elsewhere to have my moving needs met.

MICHAEL F. 
Évaluation :
3

Well i had a bad experience with uhaul overall. had a pick up for a trailer at this location then got a call saying i couldnt do this and would have to go to fort campbell blvd but my pick up was at 7:30 and the place closed at 5, mind you i got this call after 5, and i called again because i couldnt get it to work, and they told me that i wouldnt be able to get a trailer that i wanted tonight. so i then went a got an inclosed, not what i wanted, and when i got to the uhaul they said it wasnt in the list but it popped up like 5-10 mins of me standing there waiting. then the product i picked up barely fit inside the inclose. over would not recommend going through uhaul again. terrible experience.

CONNER S. 
Évaluation :
5

Nothing at the moment

Lisa H. 
Évaluation :
4

Used this location for a local move. Everything went great except there are a bit of a delay in returning the truck. Waited outside at the checkin location as the sign stated for about 10 minutes before going inside.

Matthew H. 
Évaluation :
5

Drop off location was great

Nathaniel C. 
Évaluation :
5

👍🏾

DONNA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Haven't finish moving yet,

MELISSA N. 
Évaluation :
1

Worst experience ever with U-Haul. I ordered 4 U-Boxes. They were delivered, we loaded them, and they were all picked up, however only 2 made it. I had to call U-Haul for them the find the other 2. No communication on their end at all. Luckily they found them and got them here, but now they are trying to charge me double for having to ship them when it was them who lost them and I have been waiting a month for my stuff. They are even trying to charge me extended storage costs and tell me they will call me back and haven't. Do Not Use U-Box!

HEATHER L. 
Évaluation :
5

Staff was quick to assist and get me on the way.

Jonathan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
1

I was in the office for over an hour and the guy was rude to us and he was rude again when I came to return the truck.

Kimeitra M. 
Évaluation :
5

Great experience…

GERMAN R. 
Évaluation :
5

Here again...everything was done very well.

Judith K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maged S. 
Évaluation :
5

Nothing. This location was just as the last location with customer interaction and business practices. Highly impressed.

Chad B. 
Évaluation :
5

Cuatomer service was awesome

Michael E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damarius s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURIE M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALICE L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M.  |  Expérience générale 
Évaluation :
4

Bring back 24 hrs access

Gwendolyn S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNY P.  |  Premières impressions 
Évaluation :
5

great

Vernon D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonya r.  |  Premières impressions 
Évaluation :
3

It just wasn't super clear where we could park. I also measured the storage unit and it's not truly 8 feet. When I went to find another unloading area, two cars were parked sideways taking up 4 spots. So we ended up parking at the front and our unit was all the way in the back. We didn't see any other unloading areas so if there were any, they weren't well marked and nobody showed us any. People (some were employees) were smoking out front so nobody was paying attention to them. The person who ended up helping us get in did explain the check in process, but again, not super clear from any email I got initially. I would recommend this because of the price and location but everything else was just a little frustrating.

Rachel C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mandi m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John U.  |  Premières impressions 
Évaluation :
2

I made reservations for a 10×10 climate controlled. My reservations were lost i was stuck with a smaller non climate 10 steps high unit . Was yelled and denied van rental. No carrs on my side of the storage for moving stuff in have to walk way way around outside of the building. And no one offers any help worst place ever.

Shawna S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSE B.  |  Premières impressions 
Évaluation :
5

Very professional , caring, and helpful.

LOLITA S.  |  Premières impressions 
Évaluation :
4

quick service, easy to access with sign in

robbert t.  |  Premières impressions 
Évaluation :
5

very satisfy

octan b.  |  Premières impressions 
Évaluation :
4

The customer service at the New Providence uhaul was above average. All workers were respectful in their service.

aaron w.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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