Customer Reviews for U-Haul Moving & Storage of Clarksville

4 135 évaluations

712 Providence Blvd   Clarksville, TN 37042
(@ Peachers Mill Rd)

(931) 647-8028

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(931) 647-8028

712 Providence Blvd
Clarksville, TN 37042
(@ Peachers Mill Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

With the stress of driving 1800 miles and having to pick up a uhaul and hoping it would all work out the associates at this location where awesome. They where freindly and so very helpful getting us everything my husband need to tow our sons motorcycle. Great experiance very welcoming.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
5

Location was very convenient. Staff was very helpful.

Daniel C. 
Évaluation :
5

Not any problems ran like a top

MARY S. 
Évaluation :
2

Getting my packed Uboxes out of storage was a disaster. I had called earlier in the week to ensure they were ready to pick up on Saturday, and nothing was ready. The boxes were buried in the back of the storage garage, no trailers were ready, I had to wait for half hour before someone would help me. I arrived at 9:30 AM to get my Uboxes and didn't leave until 11. I was supposed to have a pickup truck for 6 hours and they called in a panic four hours later wondering why it wasn't back yet. Needless to say if I have to move again, I will be looking elsewhere to have my moving needs met.

MICHAEL F. 
Évaluation :
3

Well i had a bad experience with uhaul overall. had a pick up for a trailer at this location then got a call saying i couldnt do this and would have to go to fort campbell blvd but my pick up was at 7:30 and the place closed at 5, mind you i got this call after 5, and i called again because i couldnt get it to work, and they told me that i wouldnt be able to get a trailer that i wanted tonight. so i then went a got an inclosed, not what i wanted, and when i got to the uhaul they said it wasnt in the list but it popped up like 5-10 mins of me standing there waiting. then the product i picked up barely fit inside the inclose. over would not recommend going through uhaul again. terrible experience.

CONNER S. 
Évaluation :
5

Nothing at the moment

Lisa H. 
Évaluation :
4

Used this location for a local move. Everything went great except there are a bit of a delay in returning the truck. Waited outside at the checkin location as the sign stated for about 10 minutes before going inside.

Matthew H. 
Évaluation :
5

Drop off location was great

Nathaniel C. 
Évaluation :
5

👍🏾

DONNA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Haven't finish moving yet,

MELISSA N. 
Évaluation :
1

Worst experience ever with U-Haul. I ordered 4 U-Boxes. They were delivered, we loaded them, and they were all picked up, however only 2 made it. I had to call U-Haul for them the find the other 2. No communication on their end at all. Luckily they found them and got them here, but now they are trying to charge me double for having to ship them when it was them who lost them and I have been waiting a month for my stuff. They are even trying to charge me extended storage costs and tell me they will call me back and haven't. Do Not Use U-Box!

HEATHER L. 
Évaluation :
5

Staff was quick to assist and get me on the way.

Jonathan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
1

I was in the office for over an hour and the guy was rude to us and he was rude again when I came to return the truck.

Kimeitra M. 
Évaluation :
5

Great experience…

GERMAN R. 
Évaluation :
5

Here again...everything was done very well.

Judith K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maged S. 
Évaluation :
5

Nothing. This location was just as the last location with customer interaction and business practices. Highly impressed.

Chad B. 
Évaluation :
1

Try to ask the associate why I got charged for fuel even though I filled the tank a little more than halfway and was given to us with only half . He was very rude and did nothing to solve the problem . Was completely unsatisfied!!

GABRIELA M. 
Évaluation :
5

Everything was perfect!!

JOHNNY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clinton C. 
Évaluation :
5

No comments

Edward J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Cuatomer service was awesome

Michael E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damarius s.  |  Expérience générale 
Évaluation :
5

Good experience for me

AGEE G. 
Évaluation :
1

Not happy at all with the fact we get a call 2 days before we are suppose to pick up a truck saying you dont have one. Then talk us up to upods ok great. Upods suppose to be delivered to our house out of state and address was given. We get a call that we have to drive an hour to go pick up our pods because supossibly they never got an address. So we go pick them up and are asked by the guy why are you here the boxes on this slip of paper said delivery with our address on it!!. Then we get 2 boxes gone because we have 6 so we had to make. 4 trips! We open a box to find a fork lift went through it and through our furniture! Still waiting on a call from the claim dept.!! This has been the worst way in every way to be treated and to pay to be treated this way.

Bobby L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaughn B. 
Évaluation :
5

The gas was on E when I got the truck yet it was on the contract as half of a tank. I didn't see it but returned it on e

Ken F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORETTA N. 
Évaluation :
5

We dropped after hours using the app. Very convenient.

Stephanie M. 
Évaluation :
5

The front desk woman was friendly, helpful and efficient. The man who installed my tow hitch (David V.) was also helpful. He went out of his way to explain what he was going to do to install the tow hitch to my vehicle. This team appears to be top notch and I would not hesitate to recommend this store to anyone.

rhonda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FALON S. 
Évaluation :
5

They had checked everything when we dropped off the trailer. I made sure it was swept out and clean. The tires where very low, and I had asked if they where checked and the gentleman said to me and my aunt that they where checked.we should get a refund , because of the conditions it was when we picked it up.

ANTHONY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STANLEY C. 
Évaluation :
5

Customer service was very professional and polite.

Terrell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M. 
Évaluation :
5

Make sure that you have enough staff to address the need.

SANDY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

I was charged for a Safety coverage- 25 $when I declined that while making the reservation and I told the guys there I didn't want it. The one guy stated "better safe than sorry". When really it didn't need to be pushed on me.

Alexandra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
3

Instruct the people working there to take care. Of the customer. Get off your phone, don't get your car out of the parking area so she could go home. Arrived around 6:00pm, no lot lights on, look as you were closed. Went and locked several trucks while I was waiting to get mine. Employee was not interested in doing her job.

STEVEN D. 
Évaluation :
3

I dropped it off at night so I'm not sure

Brandie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURIE M.  |  Expérience générale 
Évaluation :
5

Excellent, friendly, and knowledgeable staff.

JERRY P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALICE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

I absolutely HATED the vehicle, a Chevy Van, but that is the fault of the manufacturer and my height (6'5"). There is no maneuver room in the driver's side cabin. The 500 miles I drove yesterday were pure agony. I don't know if the Ford Van would have been any different, but I also didn't have that option. Again, this is not the fault of the great people who I interacted with at this U-Haul location.

RICHARD S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M.  |  Expérience générale 
Évaluation :
2

I was charged for an extra day and haven't been refunded yet. I returned it on time but had to wait for the staff to get to it. When I rented it no wires were available so I had to wait an hour. Not very professional. Where is my refund?

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy R. 
Évaluation :
5

This was our first time returning a UHaul truck to this location. Wish we had known about it over the years for we would have gone here. Excellent customer service, easy to find location, large lot. Easy to return.

JOHN Z. 
Évaluation :
5

As always, this UHaul location always delivers premier customer service. We love renting from them and always have the best experience with this team.

Rhonda P. 
Évaluation :
4

Great help, only problem was it was too full, couldn't find a place to park the trailer.

Andreas T. 
Évaluation :
4

Bring back 24 hrs access

Gwendolyn S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thelma V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNY P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
1

Uhaul had bed bugs. DO NOT RENT FROM THIS LOCATION. They refused to replace any of our items that we had to throw away. We had proof from an exterminator that the home we moved from did not have nor had ever had them. We also had safe move on the rental. We filed a claim with the insurance company the 1800 number provided which is RepWest. They denied the claim advising that you pretty much rent them at your own risk and that they are not liable for any pests that are inside the truck. After thousands of unexpected dollars we had to spend to replace our furniture/mattresses they then tried to charge us for not returning the 6 moving blankets we rented from them. I explained to them that the uhaul had bed bugs so we trashed them obviously so hopefully no one else has to endure the same things that we've had to go through with absolutely no help from the company at all. The employee James told me we were being charged for the blankets regardless and that if I had a problem to call 1800gouhaul and refused to get a manager to assist to assist in anyway. When asked for him to call the manager he told us to leave the property.

Mickeal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce M. 
Évaluation :
3

I made an on-line reservation and included a hand dolly in that reservation. When I arrived at the appointment time, there was no hand dolly available. Quite an inconvenience when you are moving not to have one. If it was not going to be available someone should have informed me instead of waiting until I got there. I thought if you reserved something three days in advance that if there was going to be an issue with it that common courtesy is to communicate that to the customer.

ELLIOT K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dquan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fortino L. 
Évaluation :
5

Very friendly, made it easy

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve N.  |  Expérience générale 
Évaluation :
5

no improvement necessary

David S. 
Évaluation :
4

Merci

Lacy N. 
Évaluation :
5

Very well done. Professional as always.

albert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl C. 
Évaluation :
5

Nothing your help was great and I appreciated all of it thanks for your service !

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TALITHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS L. 
Évaluation :
1

They overcharged us for gas.

MESHAWN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
3

When we pulled in the lot from Lowes, I didn't see my truck and I was sick with worry. (Somehow, we missed it as we drove by the front) The driveway is gravel and bumpy, so my father in law was hesitant to drive to the front of the building. Maybe a big sign pointing to the front of the building would have been helpful. It was early morning on a Sunday and I was stressed. Not UHAUL's fault, but better signage would've helped.

Debra C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle M. 
Évaluation :
5

great

Vernon D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Branda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonya r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS L. 
Évaluation :
5

Very Professional

Geogery D. 
Évaluation :
3

Rien

Terry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEVI E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clint R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keisha T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas A. 
Évaluation :
5

Despite being very busy I was taken care of quickly and never had to go inside. We were done in less than 10 minutes with drop off of trailer

Quentin H. 
Évaluation :
5

The guy who checked me in was extremely helpful and friendly. Super nice guy and a nice facility.

DENNIS W. 
Évaluation :
5

EXCELLENT SERVICE…

GERMAN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RITA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane H. 
Évaluation :
3

My box had a big hole in the back door. It was probably hit by a fork lift. One large wall art piece was smashed. The box was supposed to be ready for pickup for the movers. They waited over 2 hours.

MARI L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherwood V. 
Évaluation :
5

There's not much to say besides they were amazing!

JANICE G. 
Évaluation :
3

It just wasn't super clear where we could park. I also measured the storage unit and it's not truly 8 feet. When I went to find another unloading area, two cars were parked sideways taking up 4 spots. So we ended up parking at the front and our unit was all the way in the back. We didn't see any other unloading areas so if there were any, they weren't well marked and nobody showed us any. People (some were employees) were smoking out front so nobody was paying attention to them. The person who ended up helping us get in did explain the check in process, but again, not super clear from any email I got initially. I would recommend this because of the price and location but everything else was just a little frustrating.

Rachel C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammy n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mandi m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John U.  |  Premières impressions 
Évaluation :
2

I made reservations for a 10×10 climate controlled. My reservations were lost i was stuck with a smaller non climate 10 steps high unit . Was yelled and denied van rental. No carrs on my side of the storage for moving stuff in have to walk way way around outside of the building. And no one offers any help worst place ever.

Shawna S.  |  Premières impressions 
Évaluation :
5

They help a lot with no problem

Cametrous B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSE B.  |  Premières impressions 
Évaluation :
5

Very professional , caring, and helpful.

LOLITA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H.  |  Premières impressions 
Évaluation :
4

quick service, easy to access with sign in

robbert t.  |  Premières impressions 
Évaluation :
5

very satisfy

octan b.  |  Premières impressions 
Évaluation :
4

The customer service at the New Providence uhaul was above average. All workers were respectful in their service.

aaron w.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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