Évaluations des clients U-Haul Moving & Storage of Clarksville

Always friendly and service is always top notch

Professional staff at both locations. Meet all my needs and answered all my questions. Thanks.

Convenient (o poo en on Sunday!) & the U-Haul representative was very nice, personable & efficient!

Para mi fue una buena experiencia y un exelente servicio en todo los departamentos desde servicio al cliente hasta acistencia en la carretera los recomiendo.

Thank you for the excellent customer service

Great customer service, well organized and very well put together. They helped me back the trailer up and then they disconnected it for me. Overall a wonderful experience. Above and beyond any other uhaul service I have used.

During both moves UHAUL was absolutely fantastic. The people went above and beyond my expectations and the equipment was perfect.

There was a hole in the truck and my stuff was soaked with rain. They were not empathetic. It was dirty. TERRIBLE EXPERIENCE!!! I'll stick with Penske from now on

The associates were courteous and professional,and assisted me in planning my trip.

Check the incoming trailers for leftover locks. I had NO issues with the rental location. I had issues with U-Haul customer service. I had an appointment to have a hitch installed at 8:00am on 24 October 2020. I was informed by text that my installation was ready for 1:30pm on 24 October. When I contacted the U-Haul number provided in the text, the call rolled over to the customer service line. After several minutes of discussion, customer service informed me that the parts for the installation were backordered and it would be a week before they could install my hitch. This was intolerable since I had a trailer scheduled for pickup on Monday, 26 October. Finally, the customer service put me in contact with the service location and I was able to speak with the manager. Ms. Monic Patrick informed that all the parts for the hitch were in and that their technician could not start work that Saturday until 1:00pm. Ms. Patrick was very gracious through the entire rental process and was able to resolve any issues which arose. She is obviously a great asset to the U-Haul organization.

This location first refused to take my cash even though I had the exact change and explained that cash is legal tender and they can not refuse it. After arguing with the gentleman for a few minutes he explained that the bank had a change shortage (which is a lie) they said their branch was closed and that it all boiled down to the fact business don't seem to want to take the time to go to the bank and are using covid as an excuse not to take cash anymore.

The guys that helped with check in and check out were friendly and cool to work with. Fast, efficient service overall.

Everything went smoothly

Weak customer service. Was charged for more gas than I used. Attendant was too busy on phone to realize I had returned the vehicle. Will not be using this location again

Excellent staff, friendly and polite.

It's great to have them so close to the house. I use you guys all the time and have always had a great experience. Keep up the good work!

Phone contact needs to be improved. Not with this store but to get pick up set up.

Reserved equipment and the computer system was down nationwide. Did not get equipment till hours later.

When I arrived the representative informed me that the computer system was not working and he couldn't rent me a vehicle. I had to call Uhaul customer service hot line to get assistance. The final cost was higher than my online confirmation amounts and the overall experience was not good.

The individual who checked out the vehicle was courteous and professional!

Let the vehicle inspection response stay up a little longer

Get new employees that actually want to work and be there- hire people who don't cuss (fuck you) at customers .

Simply try to keep the staff that you have at this location. Everyone was very helpful and do to the GREAT service I received I will use U-Haul in the future for all my moving needs.

I dont know the guys name who assisted me, it was the young black guy. Dude was extremely understanding and absolutely more than willing to work with, unlike that dude he worked with. My man accidently broke my trailer my 7 pin to 4 pin connector and replaced it for FREE!!! Will definitely come back and only deal with him! Please, U-hual, take care of that guy. He will be a beacon and people will only want to deal with him!!! Please!!!!

Staff was very friendly and knowledgeable treated me like i was not just a customer

They charged more than expected. Even charged for blankets that there were not in the truck. Very angry with staff charging over stuck I did not rented and would not hear the client out.

The truck had a few mechanical issues.

I was very pleased with the service I had received. Great job!

This will be only place I will ever us here in Clarksville ten area ,very friendly and convenient location.also very clean helpful.

The shipment from Chesterfield Virginia to Clarksville Tennessee was five to seven days late. This caused several Billings to occur that should not have. I have received credit for one, one has been canceled, but a third has gone through and I have yet to address this. The local Personnel were helpful and getting some of this taken care of but the U-Haul policy of not showing the boxes vacated until all boxes have been vacated caused the problem. I should not, repeat should not, be billed for a box I have already vacated.

Very fast and easy.

Very professional, courteous & helpful.

I do not understand why i was not issued any refund for i had to turn it in a week early.

Clean interior a little bit .was sticky in cup holder

Make phone contact available to the facility you are doing business with so the facility you are picking up from knows exactly what you are doing. I think there was poor communication between the people I talked to on the phone and the person at the facility I was picking up from. The gentleman was very accommodating and kind. I give him 5 stars.

Smooth transaction. Simple process.

Keep up the amazing service.

Staff was friendly, and the rental process was simple and quick.

The Flat Panel TV Kit was missing the four(4) foam corner pads. Had to return to the location to get a complete kit.

The headlights need to be changed because on high beams you can't see so we had to stop moving at dusk! Which cut into the moving time. Also there is no light to see if you are in park or drive at night.

This place is great. I kept a climate controlled unit for almost 4 months. Everytime I went the staff were very nice. Checking in and out was a breeze and prices aren't bad at all on controlled temp storage units. Moving in and out was easy with all the u-boat style carts they have for you to use. Definitely recommend.

The customer service rep that helped me was disgusting. He was slow and rude. If I had not needed this truck for moving I would have walked out.

This is my go to location for any rental, storage and vehicle. Every employee has gone above and beyond to ease a stressful move and not take advantage of me running late or becoming impatient with my “technical challenges“ attempting online services. I appreciate their kindness in equipment rental or the surprise friendly reminder call when I'd let storage date slip by avoiding any late fees I surely would have incurred at most facilities. Thank you, your a great team. Renting again soon and recommend you to anyone with rental needs

Everything was great 👍

I used the truck for 2 hours and was charged 72 dollars. It said 19.75 plus 25 for insurance. I did local and it was used for 29 miles that's it. I'm still trying to understand why 29 miles cost me 72 bucks.

The representative at the location was very helpful and accommodating.

don't charge for a dolly that wasn't with the truck

I called in and reported everything about my experience but try no one has contacted me.

Staff was very friendly and helpful !

The final place I picked up the truck the guy was very friendly & helpful.

Two things basic for self storage; lights and doors that work. This place had neither. I couldn't get my lock to work because the doors didn't line up. There are to many new storage places in Clarksville to recommend this facility.

Staff could be more friendly and customer service oriented. They are very stern and curt with customers. They never smiled while I was there. And I booked online so all they did was show me to my unit.

I moved my mom from Atlanta to Clarksville due to her declining health. I stored her belongings at the Uhaul in Clarksville. You made that time in our lives easier.

The manager Monic sucks at upkeeping the facility. Every month I had to call and complain bc doors were broke and I was not able to access my belongings. Bot convenient. Store and manager are ratchety.

Very clean and affordable

Everyone there was very professional. Getting a storage unit, and checking our truck in was very fast and smooth. Definitely recommend.

I didnt set u auto pay, that was a mistake. I was told they refunded my money sunday but its not in my bank account. I am not working and need that refund for bills thank you.

No comment.

If needed again I will use this company

Good stuff. Thank you.

Need to work on there customer service matter. Smile more more friendlier.

quick & fast good service

Great Service

Very nice place.

Perfect !!!!

Great Customer Service Group

Great team good services

Monique and her team were exceptional in getting me the right vehicle and space form move... great location.

My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever again

It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.

Great customer service. Friendly staff. Helpful with all of my needs.

quick service, easy to access with sign in

Great service. Friendly staff. Helpful and understanding to my situation.

Professional, diligent and accommodating

Great

Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above

No comments

Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in

Everyone was very helpful and supportive.

very good

excellent service and availability

Ruined all my stuff because of a water leak.

very satisfy

Outstanding facility!

My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.

Excellent service and staff was professionals

Good facility.

The staff here was awesome, they really helped me out when I was in a tight spot.

The customer service at the New Providence uhaul was above average. All workers were respectful in their service.

Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.

Very secure. Had security cameras all around the building.

The owner was very sweet.

Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.

We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I’ve ever had. Something that most places have forgot but not yours

Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.

Did not use Uhaul storage facility.

Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I’ve experience

The service was great, just didn’t like the long waiting time.

Unable to speak to staff when u have a issue, was not a good experience

Very nice staff . Felt well taken care of .

They tried to charge me for 3 months they say I didn't pay. Thank goodness I paid through bank check and was able prove the checks were sent and cashed!