Le client n'a pas laissé de commentaire.Kenneth M. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Clarksville
Pour nous contacter
Clarksville, TN 37042
(@ Peachers Mill Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was charged for an extra day and haven't been refunded yet. I returned it on time but had to wait for the staff to get to it. When I rented it no wires were available so I had to wait an hour. Not very professional. Where is my refund?MICHAEL M.
Le client n'a pas laissé de commentaire.Billy R.
This was our first time returning a UHaul truck to this location. Wish we had known about it over the years for we would have gone here. Excellent customer service, easy to find location, large lot. Easy to return.JOHN Z.
As always, this UHaul location always delivers premier customer service. We love renting from them and always have the best experience with this team.Rhonda P.
Great help, only problem was it was too full, couldn't find a place to park the trailer.Andreas T.
Bring back 24 hrs accessGwendolyn S. | Online Move In
Le client n'a pas laissé de commentaire.thelma V.
Le client n'a pas laissé de commentaire.CINDA P.
Le client n'a pas laissé de commentaire.JENNY P. | Premières impressions
Le client n'a pas laissé de commentaire.Jason L.
Uhaul had bed bugs. DO NOT RENT FROM THIS LOCATION. They refused to replace any of our items that we had to throw away. We had proof from an exterminator that the home we moved from did not have nor had ever had them. We also had safe move on the rental. We filed a claim with the insurance company the 1800 number provided which is RepWest. They denied the claim advising that you pretty much rent them at your own risk and that they are not liable for any pests that are inside the truck. After thousands of unexpected dollars we had to spend to replace our furniture/mattresses they then tried to charge us for not returning the 6 moving blankets we rented from them. I explained to them that the uhaul had bed bugs so we trashed them obviously so hopefully no one else has to endure the same things that we've had to go through with absolutely no help from the company at all. The employee James told me we were being charged for the blankets regardless and that if I had a problem to call 1800gouhaul and refused to get a manager to assist to assist in anyway. When asked for him to call the manager he told us to leave the property.Mickeal A.
Le client n'a pas laissé de commentaire.Joyce M.
I made an on-line reservation and included a hand dolly in that reservation. When I arrived at the appointment time, there was no hand dolly available. Quite an inconvenience when you are moving not to have one. If it was not going to be available someone should have informed me instead of waiting until I got there. I thought if you reserved something three days in advance that if there was going to be an issue with it that common courtesy is to communicate that to the customer.ELLIOT K.
Le client n'a pas laissé de commentaire.Dquan H.
Le client n'a pas laissé de commentaire.Fortino L.
Very friendly, made it easyDaniel M.
Le client n'a pas laissé de commentaire.Steve N. | Expérience générale
no improvement necessaryDavid S.
Very well done. Professional as always.albert B.
Le client n'a pas laissé de commentaire.Cheryl C.
Nothing your help was great and I appreciated all of it thanks for your service !Mary B.
Le client n'a pas laissé de commentaire.BARBARA H.
Le client n'a pas laissé de commentaire.TALITHA W.
Le client n'a pas laissé de commentaire.CLAYTON S. | Expérience générale
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.CURTIS L.
They overcharged us for gas.MESHAWN M.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Matthew H.
When we pulled in the lot from Lowes, I didn't see my truck and I was sick with worry. (Somehow, we missed it as we drove by the front) The driveway is gravel and bumpy, so my father in law was hesitant to drive to the front of the building. Maybe a big sign pointing to the front of the building would have been helpful. It was early morning on a Sunday and I was stressed. Not UHAUL's fault, but better signage would've helped.Debra C.
Le client n'a pas laissé de commentaire.Michelle M.
greatVernon D. | Premières impressions
Le client n'a pas laissé de commentaire.Branda H. | Expérience générale
Le client n'a pas laissé de commentaire.sonya r. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.DENNIS L.
Very ProfessionalGeogery D.
Le client n'a pas laissé de commentaire.LEVI E.
Le client n'a pas laissé de commentaire.Clint R.
Le client n'a pas laissé de commentaire.Keisha T. | Premières impressions
Le client n'a pas laissé de commentaire.MATTIE P.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Douglas A.
Despite being very busy I was taken care of quickly and never had to go inside. We were done in less than 10 minutes with drop off of trailerQuentin H.
The guy who checked me in was extremely helpful and friendly. Super nice guy and a nice facility.DENNIS W.
EXCELLENT SERVICEâ€¦GERMAN R.
Le client n'a pas laissé de commentaire.RITA S.
Le client n'a pas laissé de commentaire.Shane H.
My box had a big hole in the back door. It was probably hit by a fork lift. One large wall art piece was smashed. The box was supposed to be ready for pickup for the movers. They waited over 2 hours.MARI L.
Le client n'a pas laissé de commentaire.CHARLES B.
Le client n'a pas laissé de commentaire.Jeremy C.
Le client n'a pas laissé de commentaire.Roy W.
Le client n'a pas laissé de commentaire.Sherwood V.
There's not much to say besides they were amazing!JANICE G.
Le client n'a pas laissé de commentaire.VICTORIA K.
Very helpful. A+ service.Mari L.
Le client n'a pas laissé de commentaire.JAMES H.
Le client n'a pas laissé de commentaire.KEISHA W.
Le client n'a pas laissé de commentaire.James P.
Trailer was terrifying to drive, fish tailed really badDAKOTA N.
Great all aroundMark R.
Le client n'a pas laissé de commentaire.Debra M.
It just wasn't super clear where we could park. I also measured the storage unit and it's not truly 8 feet. When I went to find another unloading area, two cars were parked sideways taking up 4 spots. So we ended up parking at the front and our unit was all the way in the back. We didn't see any other unloading areas so if there were any, they weren't well marked and nobody showed us any. People (some were employees) were smoking out front so nobody was paying attention to them. The person who ended up helping us get in did explain the check in process, but again, not super clear from any email I got initially. I would recommend this because of the price and location but everything else was just a little frustrating.Rachel C. | Online Move In
Le client n'a pas laissé de commentaire.GERMAN R.
Great customer service! Great experience! Will definitely recommend to family and friends!SAMUEL B.
Great customer service!Charlie H.
Le client n'a pas laissé de commentaire.john M.
They made everything really easyJennifer P.
Le client n'a pas laissé de commentaire.Gary H. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew M.
Very unprofessional, they mixed up the trucks. Then the day I was too return the truck I was called 5 times within a couple of hours to find out if I was returning the truck that day.Theresa P.
Le client n'a pas laissé de commentaire.Kurt R.
Nothing! It was a great experience. David made it comfortable and even picked out a better option for my hitch as it was the wrong one. Thank you david!Alexus D.
Le client n'a pas laissé de commentaire.James B.
Not much to complain about short staffed but everyone is. The staff they had were good people and very helpful.Walker G.
Le client n'a pas laissé de commentaire.tammy n. | Premières impressions
Driving for 25 hours with no cruise control sucks. But everything else was great.Bradley R.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.RHEADAWN B.
Le client n'a pas laissé de commentaire.ALVIN D.
The General Manger was very nice!Havyarimana A. | Premières impressions
Ensure that the pictures they take are actually representing the equipment and they should check the tires pressure befor saying its good to goZACHARY D.
Le client n'a pas laissé de commentaire.Shannon B. | Expérience générale
Le client n'a pas laissé de commentaire.mandi m. | Premières impressions
I had to pick up my containers on two different days. Both times I confirmed my pick up, and both times they weren't ready. BUT, both times the staff was very apologetic and very helpful. I would still highly recommend them to my friends and family.Janyl S.
Le client n'a pas laissé de commentaire.Gregory T.
Le client n'a pas laissé de commentaire.ANGELA C.
Le client n'a pas laissé de commentaire.Chad D.
Uhaul truck was outta gas and mother in law lost my keys to the lock. Other than that, it wasn't a bad experience.Nicholas K. | Expérience générale
Le client n'a pas laissé de commentaire.LUCAS K.
Good service/very helpful.KEVIN B.
I reserved a tow-dolly from the Wilma Rudolph store Clarksville Tn. on July 31st,- to be picked up at 9-am on August 8th I was told that they did not have one - but they said that they would let me know as soon as they got one for me. I never heard back from them. Getting worried because my purchase of this car was dependent upon me picking it up on Aug. 8th so- I called them back on the afternoon of Sat. Aug. 7th. I was told that they STILL did not have one for me to rent. I did eventually find one at the Providence Clarksville Tn. location - just before closing the night before I needed it.. To my surprise there were 6 or 8 tow-dollies there. Yet - the Wilma Rudolph location could NOT FIND ONE FOR ME. The last time I used the Wilma Rudolph location - I also had problems-! I had reserved a motorcycle trailer for another Sunday morning (9-am) earlier this year. They open at 9-am - so I was there at 8:45-am The guy with the key to open up the store didn't show up until just before 9::30 - looking all hung over & moving VERY slow. By then - there were quit a few people waiting to be helped. By the time I got out of there - it was 10:30 - putting me over an hour behind. Before I could get to pick-up my bike - some people flagged me down & told me that there were issues with the trailer. Sure enough - a safety chain came unhooked & was dragging on the ground as well as 3 feet of the wiring harness. Causing me to waste more time that I did not have to waste. Although I told U-HAUL about the issues with this store - they never responded. I wonder if they will this time. I won't be holding my breath-! I rent trailers 2 - 4 times a year - plus I'm getting ready to move out of state. Who do you think I should call-? Or better yet - Who shouldn't I call-? ? ?Roger P.
Le client n'a pas laissé de commentaire.Shavonda W.
Check rear cargo door to insure its works properly, Refresh cab very strong smell of tobacco smoke& check weather stripping around drivers & passenger doors to insure its securely installed.CJ G.
Le client n'a pas laissé de commentaire.Madelyn H.
This account does not even belong to me. There was a mix up with another customer. Who's name is Geraldo Rivera. The name isn't even spelled correctly. Do better. We no longer have a unit at this property. Get my phone number off this account.gerartdo r. | Expérience générale
Le client n'a pas laissé de commentaire.willie D.
The employees are great but the manager leaves something to be desired. â¹Kristle B.
Pick up and drop off is simple and easy.JASON T.
Le client n'a pas laissé de commentaire.MICHAEL B.
Awesome service! The technician was very knowledgeable and precise in the installation of the trailer hitch on my 2003 Nissan. Merci!yvonne R.
I don't know if it was this location or U-Haul corp but my reservation was changed from a 15' truck to a 20' truck without my knowledge or authorization. Not only was I delayed over 3 hours picking up truck (because of you) I had to pay 200 $more than what I was supposed to because of 20' truck. When it came time to load car the installer attached the hitch and walked away. I had to climb thru my window to get out of car. I did not know until I arrived at my destination that the bar over wheel lifts up so you can open the drivers door.TRACY R.
Le client n'a pas laissé de commentaire.Adam W.
Le client n'a pas laissé de commentaire.Jeriney M. | Expérience générale
Always Professional and respectful..johnny d. | Expérience générale
Le client n'a pas laissé de commentaire.Donald S.
overcharged me for fuel, despite be bringing it back with more than i got it with. total fraud franchise, and I am a very frequent customer of other local locations.Jason S.
They locked me out of my unit before I could move everything out, but they called me before doing so and were under the understanding that I would have everything out that night. We had to rush to finish packing up because it took the uhaul guy an hour and a half to show up so we could get the last load then stood over us watching us with his wife all the way till 10 o'clock. Absolute terrible experience.Jamie L. | Expérience générale
The staff was friendly, the storage units were clean, and I liked that my things were easy to get to if and when I needed them. Ms. Monic was very helpful and attentive!wynter f. | Expérience générale
30 minute wait time on the phone. An hour talking to the agent because computer kept going down. Than was under the wrong name for man power. Had to call back with another 30 minute wait time.Charles J.
Le client n'a pas laissé de commentaire.GILBERT S.
Le client n'a pas laissé de commentaire.Taijah W. | Premières impressions
Telephone customer service needs to cut call wait time in half. Hire more personnel. .David J.
The person serving me went out of his way to make sure I had been satisfactorily served. He may very well should be elevated to train others in customer service.Joseph W.
Employees lie. Set date for pick up and containers weren't ready. Wanted a double trailer but he said not recommend for my vehicle. When I got invoice he put in a 1/2 suburban and not my 3/4 like I told him 3 times. Over charged. Quote said 79 a month per container and was charged 105.Russell B.
Le client n'a pas laissé de commentaire.COURTNEY K.
Le client n'a pas laissé de commentaire.ALICE L.
Le client n'a pas laissé de commentaire.Donald S.
Le client n'a pas laissé de commentaire.Katina B. | Expérience générale
Le client n'a pas laissé de commentaire.John U. | Premières impressions
Le client n'a pas laissé de commentaire.Delicia C. | Expérience générale
I was not happy with the size of my storage , I got a 5x8 uhaul and a 5x8 storage and I wasn't able to fit all my stuff in storage . VERY upset .VICTOR B. | Premières impressions
I made reservations for a 10×10 climate controlled. My reservations were lost i was stuck with a smaller non climate 10 steps high unit . Was yelled and denied van rental. No carrs on my side of the storage for moving stuff in have to walk way way around outside of the building. And no one offers any help worst place ever.Shawna S. | Premières impressions
This was an extremely well run Uhaul location. The premises was always clean and the climate controlled areas were actually climate controlled. This location was also free from bugs and other pests. I was also pleased with the wide selection and availability of rental trucks and trailers. The management team was also very polite and professional. Highly recommend this location.DUSTIN B. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie L. | Premières impressions
Le client n'a pas laissé de commentaire.Jerry P. | Online Move In
They help a lot with no problemCametrous B. | Premières impressions
Even tho I was super late with my u-Hual rental everybody was so nice and helping they made me feel like family will always use uhual for all my rental and storage needs.Mohamed H. | Premières impressions
Le client n'a pas laissé de commentaire.ROSE B. | Premières impressions
Le client n'a pas laissé de commentaire.Mary S. | Expérience générale
Can't say enough good things about New Prov Uhaul. I have been a customer since 2017 and they always deliver. Monic and her employees have taken great care of me each and every time. I would not rent any where else while living/staying in Clarksville. ***** BrianBrian H. | Expérience générale
Very professional , caring, and helpful.LOLITA S. | Premières impressions
The gentleman who helped me was courteous and professional. He took the time to show me each of the available storage units so I could make an informed decision. The facility is clean, well maintained, and truly climate controlled. Great customer experience at this Uhaul location.DUSTIN B. | Premières impressions
Le client n'a pas laissé de commentaire.Gary H. | Premières impressions
The Manager at this Facility is above reproach ! Five Stars ! Thank You !Mary S. | Premières impressions
Rudest people I’ve ever metJason C. | Expérience générale
The facility is great but the staff and their customer service is at best lack lusterFaith B. | Premières impressions
It was a pleasent experience i do suggest getting a dumpster for duture customers that have things to throw awayLeann B. | Expérience générale
Le client n'a pas laissé de commentaire.Ernest W. | Expérience générale
Excellent customer services..Richard G. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin C. | Expérience générale
quick service, easy to access with sign inrobbert t. | Premières impressions
very satisfyoctan b. | Premières impressions
The customer service at the New Providence uhaul was above average. All workers were respectful in their service.aaron w. | Réservation
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