Customer Reviews for U-Haul Moving & Storage of Clermont

Évaluation :

5

Need to check trailer doors when they come in. Mine would bately open.

Évaluation :

5

Always consistent excellent customer service at your location that I've used for years for local moves

Évaluation :

5

I was a rider truck dealer 15 years and we would never this efficient or good

Évaluation :

3

We felt the fee to rent the vehicle was not clearly expressed prior to renting. It is advertised as 20 $to rent but ended up costing nearly 90 $. Also, we were confused about drop off procedures. The equipment drop off area was blocked off and the drive coming into the parking lot was backed up. We weren't sure where to go or whom we were supposed to talk to. I got out of the truck and went into the store to ask and a semi-truck blocked us in the parking lot. Overall the experience was fine. We just felt that communication could have been clearer.

Évaluation :

4

Update your Hauling trailers

Évaluation :

5

Great service. Professional. Nice people overall. Thanks

Évaluation :

5

The owner was very helpful and pleasant to work with.

Évaluation :

5

Good experience

Évaluation :

5

Love the service here, great people. Always come back because Michael is excellent.

Évaluation :

5

Perfectly

Évaluation :

5

Gas mileage on this last truck was over 36 gallons, with proper non-assisted hauling. The previous 3 trucks (similar in age, model, size) were 50 % more fuel efficient. Please do take a look at the fuel consumption of this particular truck.

Évaluation :

5

Great service and great job on explaining everything to me.

Évaluation :

5

Great experience. Easy and efficient and equipment was in great working order.

Évaluation :

5

Excellent service.

Évaluation :

5

Thank you for all you do for us Nick and his crew are amazing

Évaluation :

5

Excellent

Évaluation :

5

Excellent service and facility.

Évaluation :

5

Je ne sais pas

Évaluation :

4

The tire on the car transporter had a gash in the sidewall. Waited for them to put on a different tire, which they did not have. So they had to switch the trailer

Évaluation :

5

Great job. Smooth transaction.

Évaluation :

5

Very friendly and effective staff at this location.

Évaluation :

5

Nick the manager was very helpful.

Évaluation :

5

I think that this location and its staff are friendly knowledgeable and helpful.

Évaluation :

5

Nothing the crew that works here is phenomenal.

Évaluation :

4

Make after hours check-in easier

Évaluation :

2

No one at the drop off point. They knew we were out there and after 5 minutes we finally had to go in and we were told they'd be right. There were no other customers and the last two drop off rentals were still were the customers dropped them

Évaluation :

5

Staff was very helpful and also unhooked my trailer for me!

Évaluation :

5

Loved the available dollies. Made everything so easy.

Évaluation :

5

Mr. Rodríguez was very professional. We thanked him for his help!

Évaluation :

5

Always has what I need great service .

Évaluation :

4

Only negative comment is in getting a printed receipt of my charges for using moving box. Online and at the facility I was unable to be sure what the charges would be

Évaluation :

5

This place is huge & beautiful, I dropped it off after hours so no encounter with employees.

Évaluation :

5

Excellent customer service

Évaluation :

5

Nick the General manager has always greeted me with respect and courtesy. The rest of the staff there shows the same and that is a great representation of good management. Thank you guys for your great service.

Évaluation :

4

He did a great job.

Évaluation :

3

Will never use U Box again had to travel 65 miles to pick up my boxes to get them to my new home. Was given misinformation at both the Granville Ave location and the customer service number

Évaluation :

4

broken windshield and bad oil link.

Évaluation :

4

Service tech was not wearing a mask when the sign on the door stated that I must wear one myself to enter.

Évaluation :

5

Nothing I know of was uneventful and that is good

Évaluation :

5

Tell the staff to wear a mask!!!

Évaluation :

3

Smooth drop- off of 5 x 8 trailer. Still waiting for a phone call from District Mangers ( Alisa Bernard or Jerry Bowden) to discuss covering my one-way trailer rental cost due to my experience in Beaumont, TX that included disappointment at every opportunity to problem-solve my issue and several hours on the phone or picking up hitches for the U-Haul staff to install on my vehicle. Please contact me (540) 514-2828 to discuss further. Thank you for your time.

Évaluation :

5

You guys are doing a great job. Nothing is needed to improve great service. Thanks for all you do for the satisfaction of your customers.

Évaluation :

5

Updated cab features such as the radio power windows crew's control these couple of hinge right now I not help

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Keep up the the excellent service.

Évaluation :

5

Everything was excellent @ the uhaul @ Grainville-Clermont Fla. the truck & unit were great. The phone system needs improvement though. R.A. Young

Évaluation :

5

needed an storage unit to keep some items of my Moms until we could get back to get them and they worked with me over the phone to secure one

Évaluation :

5

Staff very helpful & flexible. Facility is very clean and very secure

Évaluation :

1

I had issues day one, staff wasn’t the greatest and overall poor experience which is why I left.

Évaluation :

5

Even though I had a leak on the back wall and a couple of my things got wet. There was minimal damage, a few small pieces were broken.

Évaluation :

5

The employees were very nice and friendly ☺️. I will be using this company again. Thank you all for the help.

Évaluation :

5

Your rep Michael ferrer was very informative and helpful.

Évaluation :

3

It is impossible to get in touch with a local U-Haul location. They all (and I had to deal with several during my move) allow the calls to go to the call center. This made my overall move complicated. My U-Boxes got delivered to the wrong location, even though I had updated the delivery address, and it was still impossible to talk to both locations of where they were and where they needed to be.

Évaluation :

1

Well we were quoted 94 $we arrived to find that unit was not available. Limited time we took it. Tried to call several ties no answer, no return call, tried Roadside to get through. Transfer run around no return call. Went to pay (we owed but the pay now said zero, so late fee(s) came twice!!.Most expensive late fee ever because we will swear off uhaul for life. Finally decided we would move to a more economical storage. Used Penske 2 weeks ago and moved storage units. Uhaul has terrible customer service. Thanks for all the hassle keep my extra 200 $and Ill try to get it back with negative publicity. For now get some people to answer the phone and return calls

Évaluation :

5

Super clean. Safe and convenient! I definitely recommend to anyone!

Évaluation :

5

My experience storing with U-Haul goes back almost 10 years and includes three separate locations. I just want to say that during all of this time I was totally satisfied with the service and help that I received. I upsized, downsized, needed trailer light assistance and the like and never did they leave me wanting. Everyone has been great. I don't know if I will need another storage unit, but if I do, I'm going back to U-Haul.

Évaluation :

5

Very clean, friendly and convenient

Évaluation :

4

Very very nice, ............ so far!!!!!! Thx

Évaluation :

5

I rented for 15 months. Super Clean and smelled clean too. Excellent level of lighting. The lighting was motion activated. It would have been nice if it stayed on a little longer. I had to stop what I was doing and walk down the hall a few times each time I was in the storage unit because the light would turn off leaving me in the dark. But even with that, this is an excellent place and I will use them again if needed. I felt safe getting into my unit. Excellent service à la clientèle.

Évaluation :

5

We rented three storage units and a number of trucks for our recent move. The staff was consistently the best making the experience very straightforward and easy although moving in general stinks.

Évaluation :

3

1) The entire storage area consistently smelled terrible. 2)The elevator was down for an extended period of time. This resulted in lost revenue, as I was unable to access large/heavy items from my 3rd floor unit during this time and the buyer went elsewhere. 3)Office staff / management did not return phone calls both from messages left with the answering service, as well as in person. Overall, not impressed and would not recommend anyone use this facility.

Évaluation :

5

Clean, Clean, CLEAN!!

Évaluation :

5

This facility is awesome! It's always clean, well lit and smells good. The location is is easy to get to and has plenty of parking at the dock which makes it very easy to load and unload.

Évaluation :

5

The manager Nick R was excellent all personel were very helpful

Évaluation :

5

Clean and easy to access. Staff is also willing to lend a helping hand.

Évaluation :

5

I had a great expierence woth the atorage it was well maintained and always clean.

Évaluation :

3

When I canceled my storage to move my items to North Carolina, I had left my key in NC. The staff would NOT assist me at getting the lock off to get my items! My whole plan to leave was delayed 3 hour

Évaluation :

5

Thank you so much for your help!

Évaluation :

5

Nick the store manager has the best personality. He is friendly, accommodating and very professional. We occupied our storage facility for over 18 months with no issue. Thanks

Évaluation :

5

We had 2 storage units at this facility during our recent move and just emptied the last one yesterday. As before, we highly recommend U-Haul and this particular facility.

Évaluation :

4

n/a

Évaluation :

5

U-Haul came trough for me when I was not having a very good day !!! Very helpful and on time

Évaluation :

5

Only issue was headlight in 10ft Truck was broken and I had to turn around and return to Uhaul Clermont to replace it.

Évaluation :

4

good storage place

Évaluation :

5

Very friendly and helpful.

Évaluation :

4

It was a pleasant and smooth experience using this storage location. Carts were available at the door/loading dock for customer use and bathrooms and drinking fountains were also available.

Évaluation :

2

Elevator smells terrible which makes you think the whole facility is dirty. It is also next to impossible to turn left on Highway 50 which makes leaving it very inconvenient and dangerous..

Évaluation :

5

had 2 storage units for about 4 months because I was building a new house and the experience was excellent, staff was friendly, helpful and units were clean and easy to access to elevators.

Évaluation :

5

Very happy with our U-Haul experience. Would definitely use this store if needed to again and have already recommended to family and friends.

Évaluation :

5

The facility was very clean but there's some type of sewage problem which leaves a lingering fowl odor on the first floor.

Évaluation :

1

Very good

Évaluation :

5

Excellent facility, great and professional staff, felt my belongings were secure and safe, only facility I would use to store my belongings, highly recommend

Évaluation :

5

Hello every fastuosa the please every clean

Évaluation :

5

I can't say enough good things about this location. Moving is very stressful (our first move in 33 years!) and the great people here were so friendly and professional. I will recommend this location!

Évaluation :

5

Everything was good there at this location.

Évaluation :

3

I am providing an average rating as it was very difficult to reach the facility staff. I left many message which were never returned.

Évaluation :

5

My first phone call I had the pleasure of speaking to Lizette. She was pleasant, courteous and professional. Great customer service from the other staff each time I visited the office.

Évaluation :

5

Excellent storage facility. Safe and very clean.

Évaluation :

5

Very helpful, very courteous gentleman helped me. Thanks. Tiki

Évaluation :

5

It would be helpful to be informed at time of booking to get 24/7 access you just need to pay an additional fee.

Évaluation :

4

My only disklike was two times they charged me twice for rent in one month and couldn't explain why it happened ? But other then that was a good experience

Évaluation :

5

Thank you for your service. I will use your company in the future if I need

Évaluation :

5

Great people !! It was a very good experience renting a truck and also 2 of their storage units

Évaluation :

5

It is a pleasure dealing with this facility. Storage unit , moving supplies or truck rental all first class. Then staff is outstanding and the inventory of trucks excellent.

Évaluation :

5

Thank you. I’m certain will use your facility again in the future when we need storage.

Évaluation :

5

Climate controlled, pest controlled and secure!! Flat Bed Carts provided to help with the process!!! Have recommended already!!

Évaluation :

5

The storage units were very clean and climate controlled including very secure.

Évaluation :

5

Uhaul storage is one of the best facilities I have ever used. I always felt safe and my belongings secured. Excellent!!!

Évaluation :

5

Would recommend.

Évaluation :

5

Very helpful and thorough when showing us the storage facility and the security.

Évaluation :

5

Very very friendly 😊 and helpful staff !! Definitely would use them again.

Évaluation :

4

Convenient, higher in price than some, but not by much. Interesting they charge more to be on the higher floors, even when you don't have an option to be in a lower floor. Others charge more to be on.

Évaluation :

5

Lizette was amazing! She handled both the truck rental and storage rental. Thank you for having such a great assistant manager.

Évaluation :

4

Having to step up to get to the ramp/front door is more difficult than just walking into a most other storage facilities. Having a place to give stuff away that is still usable to others is a great

Évaluation :

5

Thanks for everything. Great people.

Évaluation :

5

30 years of using u haul for moves/storage due to jobs and military service, U-Haul of Clermont is THE BEST facility and staff I have had the pleasure of dealing with. Ted Towne

Évaluation :

5

Nick was just the greatest guy to work with to find any additional storage units as we needed them. My wife and I had to rent 4 of them over about a 20 month period because of a quick relocation. Thx

Évaluation :

5

The owner Nick is amazing and the staff was friendly. I would recommend this storage facility to everyone. Thank you sooo much for your kindness and business.

Évaluation :

4

The elevator smells very bad (as if the sewer vent is right beneath it) other than that it is a very nice facility.

Évaluation :

5

Great, fast and friendly service, Thank you very much

Évaluation :

5

After years of travel, military service, jobs all over this country, and literally hundreds of U-Haul facilities and usages, I can say this the BEST one I have come across. Nick and his team rock.

Évaluation :

5

Brendan and the rest of the team were absolutely awesome helping with all of our needs.

Évaluation :

5

Could use a couple more carts, as people do wait. But other than that, great facility with a great staff.

Évaluation :

2

You guys quoted us a price and then came with another price customers get discourage when you do that.

Évaluation :

5

Amazing!!

Évaluation :

5

Great customer service! Helped us with all of our needs for a storage and a truck! Thank you! Most helpful uhaul I have ever worked with!

Évaluation :

5

Great facility. Very clean and well maintained. Staff was excellent.

Évaluation :

5

Awesome management

Évaluation :

5

Not comment

Évaluation :

5

I was treated very nicely

Évaluation :

2

How can they assign me a storage unit that had water coming from the exterior?? The supervisor Cory does not have a good attitude and he is not helpful. The cleaning lady gets the stars she is nicer!

Évaluation :

5

The U-Haul Moving and Storage employees especially Nick was helpful with reserving our storage units.

Évaluation :

2

Returned/ Wed.-shipped on Tuesday Arrived Thursday-delivery”next week” Not an efficient option- 2 weeks is too long!!

Évaluation :

5

This is the cleanest storage facility we have ever used. 5 star all the way!

Évaluation :

5

Excellente expérience

Évaluation :

4

Overall good experience. Friendly people and good environment.

Évaluation :

5

Great experience. I came in to rent a unit, was able to see the unit size in the show room and the customer service was outstanding. Super easy, very informative and very friendly!

Évaluation :

5

Excellent service!

Évaluation :

5

Excellent facility- we left for a cheaper closer unit.

Évaluation :

5

The whole staff is great...I recommend everyone to go there.Rob C.

Évaluation :

5

The best U-Haul storage I have ever used.

Évaluation :

5

Great facility and personnel!

Évaluation :

4

Needs overhang on loading area, polished concrete is like ice skating rink when wet and no gutters means walking through actual waterfall when loading in the rain. Even worse vehicle access to bldg.

Évaluation :

5

Everything was super easy and convenient, staff was great

Évaluation :

2

The cleanliness and convenience of this location is overshadowed by the extreme inefficiency of the operation. Not enough staff (lines of 6-10 customers common). Work needed here to fix this location.

Évaluation :

5

Everything was GREAT!

Évaluation :

1

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

Évaluation :

1

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

Évaluation :

1

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

Évaluation :

1

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

Évaluation :

1

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

Évaluation :

1

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

Évaluation :

1

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

Évaluation :

2

I just needed one more u-box loaded on a trailer. They couldn't be bothered to do that with over 2 hours to closing.

Évaluation :

2

I just needed one more u-box loaded on a trailer. They couldn't be bothered to do that with over 2 hours to closing.

Évaluation :

5

Very clean, well run, well secured

Évaluation :

1

When confronted with a problem staff was rude and unhelpful. We feel ripped off and will now go out of our way to avaiod this location and make sure others will do the same. You should be ashamed.

Évaluation :

5

Great place