Nick and his team Continue to give me great customer service Thanks nick!
OTIS HCustomer Reviews for U-Haul Moving & Storage of Clermont
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Was second in line and took 30 minites to get to an employee. Got the keys to the truck and the plate didnt match the paperwork. Was told I would get a new text to submit the pictures of the truck before leaving and never did. Called back and it sounded like the girl answered the phone than ran across the room that's how much I could hear her. She ended up hanging up on me. Will never come back to this location again
Isabella BNothing to improve. Representative met us when we pulled in - finalized transaction and we were done with drop off in 5 minutes. Merci!
Tim SCan you please refund me for the extra gas I put into the truck? The gas gage didn't show the correct amount of gas while I was filling up.
KRISTEN REverything was great for the three years I had the unit except for the 30 % price increase over the three years!!!
Brad C | Expérience généraleEveryone at this location is friendly and helpful. It's always a pleasure shopping this location.
Barbara DThe installer was very professional and proficient
johnj pThe staff was very professional and helpful.
Hiram MEveryone was very nice and helpful. Dave was very knowledgeable and friendly, did a great job installing hitch on SUV. We are very happy with the service and will be back to have a hitch installed on van soon.
MICHAEL AThe uhaul kept.reading low gas I put over $50 I'm.tje.tank I was over charged and deserved to be reimbursed for the whole use.for.that day the.truck drove rough and sputtered
Jerrylyn SNothing. Great service, I would highly recommend.
Keith WLight package required to do this job was not in stock as promised by the telephone technician. Since I am an hour away I decided to have the hitch installed and do the wire kit at home.
JOHN HPick up and drop off drivers at both ends were excellent
NORMAND MWhen the U-Boxes arrived, one had torn covering that allowed water egress. It rushed our unpacking. We spent over an hour trying to get through to U-Haul waiting on hold 3 times. You should have been ashamed to send the 1 U-Box in such a shape. You need better phone service and mor understanding telephone people. Your field people were great. I have used you before with great success but on this occasion I was disappointed.
Danny GStaff was knowledge and friendly. Would highly recommend to others.
Farzal K | Premières impressionsWonderful experience. Very friendly staff! Highly recommend. Had a hitch put on the car.
Stephanie RNothing I can think of
Alan NVery courteous and professional
Beverly MVery professional. Treat me with great respect and worked with me.
Rene CI like the return system they have a this location. Well organized.
Arnaldo GThe guy that help me was very comdering and pelight.
DAVID MEasy registration and rental. Very easy return. James, the yard man, extremely helpful and friendly!
Ricky DThe two employees I interacted with were friendly, helpful, and my goodness...so hard working even though the place was closing in less than 30 minutes.
Jacob SLocation is always nice, premises is kept very clean and organized. Difficulty returning vehicle after hours, but no fault of the location.
Casey BNeeded a hitch for a new car. This is the second time that I used this Uhaul dealer shiip for a hitch. Both times everything went smooth. I would recomend this Uhaul location for your needs
Michael TEasy, no hassle return. Better than buying a motorcycle trailer!
Joseph LLet people know that unlimited miles is only 60 miles
Marcus WNo A/C...very uncomfortable driving in Florida 90 degree heat!
Anthony FVery busy but still excellent service
Ronnie MGas level was not accurate resulting in additional gas charge upon return. Estimated one way mileage was not accurate also resulting in additional charge.
Otto P2nd time in a month that one way mileage was insufficiently calculated resulting in additional mileage charge. Also gas level on departure was nit accurate which also resulted in additional gas charge.
Otto PGreat customer service! Best Uhaul experience so far.
Gary DI've been coming to Claremont U-Haul for years I use them for everything It did a great job of installing my hitch on my new car well new used car
William FGreat customer service and the service team was also great. I don't remember the guys name that installed my hitch, but he was first rate. Also, very funny guy. Thank you, U-Haul. Also, very fast I had my hitch installed within an hour and a half
Jody PWonderful facility. Wonderful, knowledgeable, friendly employees.
suzanne hI was originally scheduled to drop off at the Personal Mini Storage location near Hooks St. and US Hwy 27. This location was gated, and I was unable to call anyone or get the gate open for after hours "night drop." No instructions were provided for night drop either. This caused a huge problem when I turned into their short driveway off the highway and got stuck with a trailer on back. I had to disconnect the trailer, turn the truck around, and re-connect. Then, I had to re-route to the location on Granville. What a MESS! I learned a lesson. I will NEVER use this location for Uhaul again. I'm not sure why the location near Four Corners by the Wawa was not an option for drop off. The people there are wonderful, and it is easy every time.
JOHN EContinue the good work
Frank MThe gentleman, Nick that helped me was very helpful and courteous. Great person to work with. Thanks, Nick.
ALBERT BI returned the equipment same day but they didn't check it in for 5 days and charged me. I called 13 times today and they never answer
Dylan FI just wasn’t happy, but the way the whole thing went nobody knows the same is on the same page
Todd gAlways get me in and out thank you .great help hook up and unload.
DAVID MThe storage unit portion of my reservation was the most smoothest and best part of my reservation. General Manager Nick is very welcoming and helpful. I was giving an unsafe vehicle to drive up from Miami to Clermont. Nick assisted me taking the proper steps in reporting the vehicle while simultaneously getting my stora3ge unit ready for move in asap.
FRANKIE S | Online Move InMr. Rodriguez and his team were the utmost professionals. It was a short notice move and I flew in from Texas and time was of the essence. He was able to get me in an out seamlessly with not issues. Continue to support that location, continue to groom him for increased responsibility, he is a natural leader. Mr. Baxter
Deomar BLoved the clean smell of the truck and the truck handled very well. Each rental experience from this location has been positive!
Desiree HThe staff was very helpful in showing how the trailer works properly
Bryan MNick is a friendly and professional manager. A real pleasure to do business with.
John K | Expérience généraleCall police on me and put truck up for stolen!! I was communicating with corporate office!! As was returning the van I had guns drown on me I was put in handcuffs
Bridget BGreat service and timely install.
William PBest location in the company!! Best staff also! Been renting uhauls for 40 years best ever Granville staff!!
jeff rNothing! They were great!!
jean mGreat people
Eric VThe gentleman that helped me rent. My van was extremely courteous and informative. I apologize for coming in so late he took the time to show me the van. I appreciate it all this time.
Mickey HAwesome experience
Ronnie MNothing everything was perfect
Heather TThese guys are GREAT! Quick service, Honest, great equipment.
Andrew MYour staff were awesome! Highly recommend raises.
Nancy SGreat and fast service
stevon wOverall, the experience was good. The truck was as clean as expected. The USB charger did not work in the truck. I don't understand how I went over the mileage allotted. I did not make any additional stops so that needs to be addressed.
Merissa MComputer issues when storage was first rented Created delays and inconvenience. Aside from that, all services were excellent
Mark N | Expérience généraleAll staff was extremely nice and accommodating. I would highly recommend!
shaune r | Expérience généraleForever grateful and appreciative of the staff's professionalism, kindness and helpfulness.🙏❤️
SANDRA I | Expérience généraleNick, the manager, was friendly and professional. Facility is well managed. It made renting from here an easy decision.
John K | Premières impressionsStaff was helpful and facility was ready and clean.
Anita S | Premières impressionsExcellent staff i was very happy with the service I’ll recommend anytime time
Leroy L | Expérience généraleI have used this Clermont location facility on 2-3 different occasions, for years at a time. Nick and his staff are exceptional. The service and experience have always been positive.
James H | Expérience généraleAccess to the facility was ok at best. They had so many trucks, boxes etc in the parking lot one time we even had to ask them to move something so we could get at our storage unit.
James F | Expérience généraleHaving to use the access key card each time going through the doors is a major pain. I understand the security issue, but having to use the card each time creates a significant issue when making numerous trips with multiple people. That is fine if only making a couple trips to the storage room. In our case we were unloading a 15' truck and made ~ 20-30 trips when combining both carts.
Wanda M | Online Move InWould always use this storage facilities again if I needed s place to my personal belongings Thanks Uhaul
Norman W | Expérience généraleGreat place! I need to sign up for after hours access.
Stephen H | Expérience généraleYour employees didn’t act like they wanted to help anybody all they wanted to do was play with their phone
THERESA S | Expérience généraleWonderful customer service. Storage units are well maintained. Fortement recommandé!
Patricia J | Expérience généraleVery satisfied with your service
Henry h | Premières impressionsfirst we booked the 1st floor they gave us room number as soon we reached the rood had 2 locks and we called them and told the room is locked ,they said sorry go other room that room was locked it took half and hour movers was waiting then again after 45 minute the said 2nd floor it was open but it took movers more than one hour and they charged we paid them more 200 dollars . and we paid for 1st floor now we have 2nd floor v bad and my kids go late for there work
Mala B | Premières impressionsPeople were very helpful. It was well maintained and loved that there were carts to use
Rachel J | Expérience généraleHonestly would not recommend. I did everything online. The night I was suppose to return my truck I was told by employees they don't do a month free at this location in Clermont, Florida. Then one of the employees called a fake manager to check and see "if they did the 1 month free". Which I was told no. Then I had to be charged for another day on my truck which wasn't even my fault because the employees lied to me. After being on the phone with customer service and corporate for hours! (From 4:30pm -7:30pm) I went in the next morning after customer service told me the actual manger would be there. I didn't have a problem getting my key card or access at all like the previous afternoon/night before. Not sure if the employees where trying to pocket money from me or what, but honestly as a first time renter i would give this specific location negative stars if I could. The whole experience was stressful. My anxiety was out the roof because of it, and the fact that employees are willing to lie when the manager isn't around is just immoral. DO BETTER U-Haul!!! Additionally the unit that was "recommend" was way too small for our stuff, and when asked if they had a 10x10 we were told no, but if you look here online they have at least 2 available one on the 1st floor and 1 on the second. I understand these people our personal dealers, but they need to follow the rules and regulations of U-Haul if they're going to participate in your services. Especially when it comes to online rentals. Honestly, don't think I should have to pay for my last day on my rental truck because I was forced to keep it after being lied to.
Dominique F | Online Move InFound the unit, no lock was inside. Had to go to the main office and request the free lock.
SUSAN B | Online Move InGreat staff, extremely friendly and helpful. The place is spotless and very clean!!
Brian P | Expérience généraleGreat experience, will come back when I no longer have a garage at my apartment.
Jessica C | Expérience généraleGreat location, great selection, great employees!
Scott M | Premières impressionsNothing further
Daveena C | Online Move InI paid for a 5x5 storage unit 6/18/2023 and when I arrived back to unload my valuables I could not get into the building because the doors are broken there was another family that showed up at the same time and realized the doors was not fixed they said it's been like that for a few days now
JUSTIN G | Premières impressionsBest looking place, people that work there are excellent and knowledgeable, vehicles keep in good shape.
HECTOR O | Expérience généraleExceptional service
MALCOLM E | Premières impressionsVery clean
MICHELLE M | Expérience généraleNever had any issues, great place!
Mark O | Expérience généraleEverything was great, and so we're the people! Merci.
Tyler o | Expérience généraleMelinda was extremely nice and helpful!
Michael S | Expérience généraleA very professional environment and staff. I HIGHLY RECOMMEND IT!!
ELI V | Expérience généraleNick, the manager, was fantastic. Extremely understanding, accommodating and patient. Took the time to build a relationship, as well. Merci.
robert f | Expérience généraleThe lady who assisted my wife and I was competent and professional. Yet- just, as important- she displayed human kindness and warmth. Respectfully, Mr. & Mrs. Medina 珞
FRANCISCO M | Premières impressionsThe facility was clean but our unit was on the third floor we had to get a couple of heavy things out and could not due to the elevator being broken down for a month literally then we moved out of the unit on thanksgiving day 2022 mom and I went up the elevator then my grandmother and my uncle came to meet us on the third floor and grandma reported the elevator was flashing communication error on the ground floor it was thanksgiving day no one else was there so grandma and my uncle took the elevator with our stuff me and mom were forced to take the emergency stairs so if a breakdown on the elevator occurred me and mom could call for help and four of us would not be stuck in the elevator with no one there to open the doors in the building to rescue us on Sunday of that week we went to get the rest of the stuff out of the unit an employee was there I alerted him to the fact the elevator was flashing the communication error the employee who was young told me it was someone did not arm their units alarm that has nothing to do with the elevator if the elevator is flashing an error on the ground floor on the panel where the call button is they should take it seriously and call the repairman to fix it so no one gets stuck in the elevator and they might want to add some lightning rods to the roof near the elevator shaft and on the elevator shaft or fix the ones that are there to preventt another lightning strike and causing the elevator to break down for a month
ALEXANDER W | Expérience généraleIt was clean and safe the only issue I had was the elevator broke down for a month we could not get to our stuff I totally understand things break down but other that it was awesome experience this is the first time we used uhaul storage it was awesome except the elevator breaking down for a month
ALEXANDER W | Premières impressionsFriendly helpful staff at the facility. The online process was pretty easy to navigate as well.
Karen H | Online Move InGreat experience
Adrian t | Premières impressionsAll the people that I met were friendly as well as helpful
antonio H | Expérience généraleI had gone 4 times to this facility where I rented a storage unit on the 3rd floor. The elevator has been out of order 3 times. Was not able to storage much in there and still need to get the boxes I was able to put in there. I complained about the elevator's issue and was given a refund for the first month of rent. I don't recommend if renting units on upper levels.
Ridzi P | Premières impressionsUpon arrival and after setting up the storage unit we overheard some of the staff saying that the elevator was broken. The person servicing us didn't mention anything about a broken elevator. Of course then we had to climb stairs to our unit. We had to cancel all of our plans to move into the storage unit and call a moving company because of this issue. We have very have bins and boxes so that isn't good at all. A different staff member offered me a free month as a discount but honestly that's what every storage place offers when getting new customers in. I'd like to have someone call me at 203-621-4601 or e-mail me at susan.betsworth@gmail.com to offer a better discount given we now have to spend hundreds of dollars more just to move our items in.
Susan B | Premières impressionsThe gentlemen was courteous and professional
mariana t | Premières impressionsStaff very helpful
Gerald D | Premières impressionsJust wish i couldve rented and stored at the same location.
Greneisha D | Premières impressionsTook a long time to get help at first when i had a reservation for a storage unit. I came with a truck full of my furniture & they didn't tell me that the elevator was not working I had to hear it as I came in from another worker and my unit was on the 3rd floor. Big inconvenience. Thankfully, there was a lady inside who was cleaning the units and gave me a unit on the first floor. When I went inside to get the unit number changed the guy helping had the nerve to talk bad about her because she gave to me and let them know in advance. By the way he was her son. Very disrespectful to talk about workers in front of customers & to make it even worse she was his mom. By grace she helped my move easier. The guys working in the office seem lazy & very rude. They all need to go back in training for customer service, it was very poor & they made my move difficult. I will not be recommending to anyone to move their stuff to this location.
Leanna A | Premières impressionsWell run place , I would rent there again
Richard M | Expérience généralePara mí fue un trato muy amable y estoy súper satisfecho con todo en general
franklyn t | Expérience généraleNeed to get better lighting. Also the locking mechanism did not work properly
Kevin B | Expérience généraleMy experience with this location has been nothing but outstanding with friendly, professional, and knowledgeable staff. Excellent customer service where everyone is always going above and beyond to resolve your every need. My overall interaction with everyone at this location has been exceptional. Nick, Sean, Kev and the rest of the crew awesome, great job guys.
Peter R | Premières impressionsBelieve your rating system should be modified. Adding a rating of "EXCEPTIONAL" would capture my personal experience!
Stephen A | Expérience généraleThere's plenty of carts available to make the moving process easier. Staff has always been very helpful and friendly. I accidentally cut myself pretty badly and a staff member helped me remain calm and brought me wipes, antibiotic cream and bandages I was so grateful for her help.
Malaya T | Expérience généraleNick Rodriguez and his Team are very polite and helpful.
SENAUTH R | Expérience généraleOne comment. Need to get better lighting. Hard to see inside Units. Also my lock is hard to push back and forth.
Kevin B | Premières impressionsEveryone was wonderful. The only criticism I have is the price for each of my units was raised $5 a month shortly after my storage was started. That didn't seem quite fair, but service and the faculty was great!
Jamie B | Expérience généraleThe unit was good, clean, well kept. Just that you cant reach anyone ever by phone & in person if you need to talk to anyone its a long long wait. And its been like that previous to COVID so not sure if thats just the staffing they want to utilize but just know youll be waiting.
chris r | Expérience généraleI would come back if I ever need a storage again
Mark M | Expérience généraleExcellent help and friendliness. Was very clean.
Stephanie R | Premières impressionsLocation was good but when we called to reserve we were expecting to have 2-3 street level options. When we arrived there was no ground level options. It was all cart and elevator we ended on the third level. Also the reservation stated there was a lock in the unit but we were told we needed a certain lock had had to purchase. Online reservation and location should be on the same page. We also had issues with the trailer pickup ended up being over a hour away one way. Not what we expected and believe we should be compensated for all the issues with the pickup and storage problems.
Trevor B | Premières impressionsOnly complaint I have is getting a human on the phone,it takes forever...but the person that I get through to is usually very respectful !
lisa p | Expérience généraleWebsite stated this location had available storage but when I called they said they had none. I called customer to let them know about this issue. This is misleading especially for a person driving 20hrs then having to put there belongings in two locations which is hard at the moment with no vehicle. If location does not have a storage available it should NOT let customers see it or be visible on the website period.
Jasmin R | Premières impressionsHad a great experience!
Rebecca J | Expérience généraleThe clerk was useless. Didn't have me fill out the proper paperwork and gave us conflicting numbers for our unit so we had to go all the way back to the desk for the proper unit number.
Gwendolyn A | Premières impressionsI had a very high opinion of this place and even gifted several employees for their work up until I had this horrific experience. I drove 30 minutes (one way) to have the GM resolve the situation. The GM did not honor his word and demonstrated a total disregard for the elderly and people's time. He had offered to pro-rate a refund and changed his mind. Instead of owning up to it he preferred to leave his customers waiting over an hour until they left. That's right AARP he left my 75 year old mother standing around like an idiot for nearly 1,5 hrs while not addressing the situation remaining in the back of the place out of sight and having his employees check up to see if we had left. As a result, done for life with this location.
Mauricio M | Expérience généraleNick has the best facility I have ever used. Kind and always willing to do his best and it seeps down to his staff.
I'Esha A | Expérience généraleThe gentlemen Antonio that took care of me was extremely helpful. I am relocating to another state. He gave me great advice and I am feeling better about my decision.
jennifer c | Premières impressionsEasy in, out, no surprises. Clean, no rodents, etc.
Edward P | Expérience généraleSpecial thanks to Antonio for his professionalism and customer service
CARLOS I | Expérience généraleI reserved an 8x10 and get there and am told there were none available and was than told I couldn't get the 10x10 that WAS available for the same price instead I was told I could get to 5x5 that were not side by side. He stated I could have them for the same price as the one I had reserved i asked for this in writing and he DID NOT give me anything in writing to guarantee the price he offered. Additionally trying to return the uhual truck after hours was/is A nightmare I AM trying to reach the office and it is now 930am but I keep getting pushed to the customer service dispatch
Nicole B | Premières impressionsThe only reason im filling out this survey is because lve been spammed this email 3 times already and i would like for it to stop. The only reason this survey is getting a poor review is because an email like this should only be sent once. Not one every other day until i reply to it. I have things to do and other, actually important emails to wait for yet my phone keeps going off for a notification from uhaul asking me to stroke theyre ego at 3 am. Stop spamming youre customers asking for praise. It has an adverse effect and will skew youre data. Merci.
Alex R | Expérience généraleWe needed storage units for our 3 bedroom house for three years and used this facility. We're VERY pleased and happy with this facility and would HIGHLY recommend U-Haul.
Marcus S | Expérience généraleVery friendly and helpful staff. Good security.
Claudia P | Expérience généraleI love it great place keep up the good work
Windell J | Expérience généraleThe customer service at this location is unmatched. Merci.
Christopher T | Expérience généraleExcellent service and facility.
Abram A | Expérience généraleStaff was very helpful and also unhooked my trailer for me!
Andrea D | Premières impressionsLoved the available dollies. Made everything so easy.
Joshua M | Expérience généraleMr. Rodríguez was very professional. We thanked him for his help!
Alfredo r | Expérience généraleOnly negative comment is in getting a printed receipt of my charges for using moving box. Online and at the facility I was unable to be sure what the charges would be
Chris S | Expérience généraleKeep up the the excellent service.
Stephen A | Premières impressionsEverything was excellent @ the uhaul @ Grainville-Clermont Fla. the truck & unit were great. The phone system needs improvement though. R.A. Young
Robert Y | Expérience généraleneeded an storage unit to keep some items of my Moms until we could get back to get them and they worked with me over the phone to secure one
kathy s | Expérience généraleStaff very helpful & flexible. Facility is very clean and very secure
Todd L | Premières impressionsI had issues day one, staff wasn’t the greatest and overall poor experience which is why I left.
Penny G | Expérience généraleEven though I had a leak on the back wall and a couple of my things got wet. There was minimal damage, a few small pieces were broken.
Barbara S | Expérience généraleThe employees were very nice and friendly ☺️. I will be using this company again. Thank you all for the help.
Lakezia T | Premières impressionsYour rep Michael ferrer was very informative and helpful.
Jackelyn S | Premières impressionsIt is impossible to get in touch with a local U-Haul location. They all (and I had to deal with several during my move) allow the calls to go to the call center. This made my overall move complicated. My U-Boxes got delivered to the wrong location, even though I had updated the delivery address, and it was still impossible to talk to both locations of where they were and where they needed to be.
Eric R | Expérience généraleWell we were quoted $94, we arrived to find that unit was not available. Limited time we took it. Tried to call several ties no answer, no return call, tried Roadside to get through. Transfer run around no return call. Went to pay (we owed but the pay now said zero, so late fee(s) came twice!!.Most expensive late fee ever because we will swear off uhaul for life. Finally decided we would move to a more economical storage. Used Penske 2 weeks ago and moved storage units. Uhaul has terrible customer service. Thanks for all the hassle keep my extra $200 and Ill try to get it back with negative publicity. For now get some people to answer the phone and return calls
Rachel C | Expérience généraleSuper clean. Safe and convenient! I definitely recommend to anyone!
Eugenia R | Expérience généraleMy experience storing with U-Haul goes back almost 10 years and includes three separate locations. I just want to say that during all of this time I was totally satisfied with the service and help that I received. I upsized, downsized, needed trailer light assistance and the like and never did they leave me wanting. Everyone has been great. I don't know if I will need another storage unit, but if I do, I'm going back to U-Haul.
chip l | Expérience généraleVery clean, friendly and convenient
Eugenia R | Premières impressionsVery very nice, ............ so far!!!!!! Thx
Amado M | Premières impressionsI rented for 15 months. Super Clean and smelled clean too. Excellent level of lighting. The lighting was motion activated. It would have been nice if it stayed on a little longer. I had to stop what I was doing and walk down the hall a few times each time I was in the storage unit because the light would turn off leaving me in the dark. But even with that, this is an excellent place and I will use them again if needed. I felt safe getting into my unit. Excellent service à la clientèle.
belinda r | Expérience généraleWe rented three storage units and a number of trucks for our recent move. The staff was consistently the best making the experience very straightforward and easy although moving in general stinks.
John G | Expérience générale1) The entire storage area consistently smelled terrible. 2)The elevator was down for an extended period of time. This resulted in lost revenue, as I was unable to access large/heavy items from my 3rd floor unit during this time and the buyer went elsewhere. 3)Office staff / management did not return phone calls both from messages left with the answering service, as well as in person. Overall, not impressed and would not recommend anyone use this facility.
HEATHER L | Expérience généraleClean, Clean, CLEAN!!
Gary S | Expérience généraleThis facility is awesome! It's always clean, well lit and smells good. The location is is easy to get to and has plenty of parking at the dock which makes it very easy to load and unload.
CYNTHIA J | Expérience généraleThe manager Nick R was excellent all personel were very helpful
Rick K | Expérience généraleClean and easy to access. Staff is also willing to lend a helping hand.
Sean M | Expérience généraleI had a great expierence woth the atorage it was well maintained and always clean.
Anthony F | Expérience généraleWhen I canceled my storage to move my items to North Carolina, I had left my key in NC. The staff would NOT assist me at getting the lock off to get my items! My whole plan to leave was delayed 3 hour
tiki j | Expérience généraleThank you so much for your help!
mary t | Expérience généraleNick the store manager has the best personality. He is friendly, accommodating and very professional. We occupied our storage facility for over 18 months with no issue. Thanks
Henry A | Expérience généraleWe had 2 storage units at this facility during our recent move and just emptied the last one yesterday. As before, we highly recommend U-Haul and this particular facility.
John D | Expérience générales/o
Gary J | Expérience généraleU-Haul came trough for me when I was not having a very good day !!! Very helpful and on time
Richard L | Premières impressionsOnly issue was headlight in 10ft Truck was broken and I had to turn around and return to Uhaul Clermont to replace it.
trentton m | Expérience généralegood storage place
michelle a | Expérience généraleVery friendly and helpful.
Gary J | Premières impressionsIt was a pleasant and smooth experience using this storage location. Carts were available at the door/loading dock for customer use and bathrooms and drinking fountains were also available.
Clayton H | Premières impressionsElevator smells terrible which makes you think the whole facility is dirty. It is also next to impossible to turn left on Highway 50 which makes leaving it very inconvenient and dangerous..
Linda Z | Expérience généralehad 2 storage units for about 4 months because I was building a new house and the experience was excellent, staff was friendly, helpful and units were clean and easy to access to elevators.
Richard G | Expérience généraleVery happy with our U-Haul experience. Would definitely use this store if needed to again and have already recommended to family and friends.
Jan D | Expérience généraleThe facility was very clean but there's some type of sewage problem which leaves a lingering fowl odor on the first floor.
Stanley B | Expérience généraleVery good
donnie w | Premières impressionsExcellent facility, great and professional staff, felt my belongings were secure and safe, only facility I would use to store my belongings, highly recommend
allen h | Expérience généraleHello every fastuosa the please every clean
Tamara S | Expérience généraleI can't say enough good things about this location. Moving is very stressful (our first move in 33 years!) and the great people here were so friendly and professional. I will recommend this location!
Jan D | Premières impressionsEverything was good there at this location.
Toni T | Expérience généraleI am providing an average rating as it was very difficult to reach the facility staff. I left many message which were never returned.
theresa n | Expérience généraleMy first phone call I had the pleasure of speaking to Lizette. She was pleasant, courteous and professional. Great customer service from the other staff each time I visited the office.
Valerie G | Expérience généraleExcellent storage facility. Safe and very clean.
Eric O | Expérience généraleVery helpful, very courteous gentleman helped me. Thanks. Tiki
tiki j | Premières impressionsIt would be helpful to be informed at time of booking to get 24/7 access you just need to pay an additional fee.
DENISE W | Expérience généraleMy only disklike was two times they charged me twice for rent in one month and couldn't explain why it happened ? But other then that was a good experience
Justine D | Expérience généraleThank you for your service. I will use your company in the future if I need
FRANCISCO C | Expérience généraleGreat people !! It was a very good experience renting a truck and also 2 of their storage units
JOSE P | Expérience généraleIt is a pleasure dealing with this facility. Storage unit , moving supplies or truck rental all first class. Then staff is outstanding and the inventory of trucks excellent.
clifton h | Expérience généraleThank you. I’m certain will use your facility again in the future when we need storage.
sam m | Expérience généraleClimate controlled, pest controlled and secure!! Flat Bed Carts provided to help with the process!!! Have recommended already!!
Terrie R | Expérience généraleThe storage units were very clean and climate controlled including very secure.
Heather P | Expérience généraleUhaul storage is one of the best facilities I have ever used. I always felt safe and my belongings secured. Excellent!!!
Elizabeth M | Expérience généraleWould recommend.
Michael F | Expérience généraleVery helpful and thorough when showing us the storage facility and the security.
Vincent M | Premières impressionsVery very friendly 😊 and helpful staff !! Definitely would use them again.
Louise M | Expérience généraleConvenient, higher in price than some, but not by much. Interesting they charge more to be on the higher floors, even when you don't have an option to be in a lower floor. Others charge more to be on.
Rich R | Expérience généraleLizette was amazing! She handled both the truck rental and storage rental. Thank you for having such a great assistant manager.
Robert N | Premières impressionsHaving to step up to get to the ramp/front door is more difficult than just walking into a most other storage facilities. Having a place to give stuff away that is still usable to others is a great
Rich R | Premières impressionsThanks for everything. Great people.
Luis D | Expérience générale30 years of using u haul for moves/storage due to jobs and military service, U-Haul of Clermont is THE BEST facility and staff I have had the pleasure of dealing with. Ted Towne
Edward T | Expérience généraleNick was just the greatest guy to work with to find any additional storage units as we needed them. My wife and I had to rent 4 of them over about a 20 month period because of a quick relocation. Thx
JIM Y | Expérience généraleThe owner Nick is amazing and the staff was friendly. I would recommend this storage facility to everyone. Thank you sooo much for your kindness and business.
Tami S | Expérience généraleThe elevator smells very bad (as if the sewer vent is right beneath it) other than that it is a very nice facility.
Michele P | Expérience généraleGreat, fast and friendly service, Thank you very much
Sally D | Expérience généraleAfter years of travel, military service, jobs all over this country, and literally hundreds of U-Haul facilities and usages, I can say this the BEST one I have come across. Nick and his team rock.
Edward T | Premières impressionsBrendan and the rest of the team were absolutely awesome helping with all of our needs.
LUIS N | Premières impressionsCould use a couple more carts, as people do wait. But other than that, great facility with a great staff.
Edward T | Expérience généraleYou guys quoted us a price and then came with another price customers get discourage when you do that.
Miriam P | Premières impressionsAmazing!!
Dayani L | Expérience généraleGreat customer service! Helped us with all of our needs for a storage and a truck! Thank you! Most helpful uhaul I have ever worked with!
Luis V | Premières impressionsGreat facility. Very clean and well maintained. Staff was excellent.
David L | Premières impressionsAwesome management
Ashley C | Expérience généraleNot comment
Dayani L | Premières impressionsI was treated very nicely
Andrew W | Premières impressionsHow can they assign me a storage unit that had water coming from the exterior?? The supervisor Cory does not have a good attitude and he is not helpful. The cleaning lady gets the stars she is nicer!
Cecilia J | Premières impressionsThe U-Haul Moving and Storage employees especially Nick was helpful with reserving our storage units.
Heather P | RéservationReturned/ Wed.-shipped on Tuesday Arrived Thursday-delivery”next week” Not an efficient option- 2 weeks is too long!!
richard h | Expérience généraleThis is the cleanest storage facility we have ever used. 5 star all the way!
JoAnn B | Expérience généraleExcellente expérience
shannon l | Expérience généraleOverall good experience. Friendly people and good environment.
Angela M | Expérience généraleGreat experience. I came in to rent a unit, was able to see the unit size in the show room and the customer service was outstanding. Super easy, very informative and very friendly!
leslie m | RéservationExcellent service!
Pavel L | Expérience généraleExcellent facility- we left for a cheaper closer unit.
John H | Expérience généraleThe whole staff is great...I recommend everyone to go there.Rob C.
Rob C | Expérience généraleThe best U-Haul storage I have ever used.
marilyn p | Expérience généraleGreat facility and personnel!
Mauricio M | Expérience généraleNeeds overhang on loading area, polished concrete is like ice skating rink when wet and no gutters means walking through actual waterfall when loading in the rain. Even worse vehicle access to bldg.
scott l | Expérience généraleEverything was super easy and convenient, staff was great
Nicholasa A | Expérience généraleThe cleanliness and convenience of this location is overshadowed by the extreme inefficiency of the operation. Not enough staff (lines of 6-10 customers common). Work needed here to fix this location.
Greg G | Expérience généraleEverything was GREAT!
alyssa h | Expérience généraleThey changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
MICHAEL L | Expérience généraleThey changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
MICHAEL L | Expérience généraleThey changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
MICHAEL L | Expérience généraleThey changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
MICHAEL L | Expérience généraleThey changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
MICHAEL L | Expérience généraleThey changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
MICHAEL L | Expérience généraleThey changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
MICHAEL L | Expérience généraleI just needed one more u-box loaded on a trailer. They couldn't be bothered to do that with over 2 hours to closing.
MICHAEL L | Expérience généraleI just needed one more u-box loaded on a trailer. They couldn't be bothered to do that with over 2 hours to closing.
MICHAEL L | Expérience généraleVery clean, well run, well secured
Jan K | Expérience généraleWhen confronted with a problem staff was rude and unhelpful. We feel ripped off and will now go out of our way to avaiod this location and make sure others will do the same. You should be ashamed.
William M | Expérience généraleGreat place
Victoria L | Expérience généraleThe young that helped me was well knowledgeable and very very help in know the area . . . we need more people like in the world . . . .GREAT EMPLOYEE 👍👍👍
James M | Expérience générale