Customer Reviews for U-Haul Moving & Storage of Clermont

5 129 évaluations

13650 Granville Ave   Clermont, FL 34711
(Across the street from Reed Nissan Dealership)

(407) 347-4065

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(407) 347-4065

13650 Granville Ave
Clermont, FL 34711
(Across the street from Reed Nissan Dealership)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

The trailer had a short and blew the fuse for the running light in the truck but the brakes and turn signals did work.

Jerry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lazare L. 
Évaluation :
4

Don't know why the price doubled…seemed like you had plenty of supply. Employees calling in sick? Everyone renting trailers and living in them? Come on!

joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALCOLM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
5

Great location and service!

Marcella W. 
Évaluation :
5

Rien

GEORGE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Everyone I interacted with was great!

ERLING J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

There's plenty of carts available to make the moving process easier. Staff has always been very helpful and friendly. I accidentally cut myself pretty badly and a staff member helped me remain calm and brought me wipes, antibiotic cream and bandages I was so grateful for her help.

Malaya T.  |  Expérience générale 
Évaluation :
4

Make sure Vehicle is totally functioning

Robert M. 
Évaluation :
1

This location is being operated by people who do not care about what they do. Customer service is non existent they remain on their cell phones until you approach them. They do not greet you when you arrive in the store. They walk by you and ignore you when hooking or unhooking a trailer. They park their cars lined up all of the front parking spots Infront of the building displaying their cars as if they are at a car show. Customer service at this location is absolutely awful. I believe a regional manager should arrive unannounced and arrive as normal customer so U-Haul can see how these people run this location. I return here because it's the closest location to my home with the most available equipment. If there was another location I would not ever return. It is a frustrating experience every time I come to this location.

CARLOS P. 
Évaluation :
5

Excellent u haul service center. had a drive-up equipment return lane. did not even have to exit vehicle.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN R. 
Évaluation :
3

I ordered a furniture dolly, a general moving dolly, and half a dozen of moving pads and didn't get those items. I was charged for all of those items that I did not receive. General service was fine.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNIUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

The cabin can be be cleaned a little bit more

KRISHNA D. 
Évaluation :
5

One of the tires had a wobble. We were stopped and alerted by another driver.

DAVID B. 
Évaluation :
5

Nick, Kevaughn and Mike are always on point and get you in and out in a timely manner. My favorite UHaul place in Clermont

JEANELLE C. 
Évaluation :
2

When I did the mobile pickup, they truck that was assigned was blocked by a trailer and I had to go in to talk to the guy inside. Then when I got into the truck, I was supposed by what looks like a maintenance man and made me show him my paperwork. I wanted no contact because of the pandemic and instead I was face to face with two people and neither were wearing a mask. The truck was clean though.

Eric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER B. 
Évaluation :
4

Had a 7am pick up with all the paperwork done online and confirmed to be told by an employee that he couldn't do anything until 8am when he opened the office at 8am. Didn't even want to look at my paperwork. Not a good experience when you're paying people for an hour without a truck

Antonio C. 
Évaluation :
5

Nick Rodriguez and his Team are very polite and helpful.

SENAUTH R.  |  Expérience générale 
Évaluation :
5

Great!

VINCENT L. 
Évaluation :
3

The FILTHY truck REEKED like100 giant dirty ashtrays & didn't get link for approving the "before you leave" until we were on our way. I had burning eyes/throat for most of the 4 hours hell trip. NO ONE walked us through the faults -Stench, huge burn holes in the drivers seat & bashed in turn light. The front end needed alignment. The young guy checking us in was REALLY not helpful/un-trained, and my eyes& throat still burn 8 hours later due to the "hot box" experience of the filthy smoke stench of this truck from HELL.

James N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Everett S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
1

You never installed it. You charged me and I had to fight it. Could never get through on the phone so disputed it through my CC company. NO customer service. A flaw in the system.

Susan P. 
Évaluation :
5

Extremely efficient and helpful. Well maintained equipment.

ERIC G. 
Évaluation :
5

Broken fender Ball size

RADHAMES F. 
Évaluation :
3

Uou double billed me days later and more. I had to dispute it with bank after I called

BRENDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn F. 
Évaluation :
5

Very friendly staff. Answered all our questions. Efficient. Overall excellent service.

HARRISON A. 
Évaluation :
4

Trailer is old and should be rebuilt or retired

Luis S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
4

I do not know why I was sent to this location to return the trailer, which was over 12 miles from my address and I drove past 3 U-haul locations to get there. This was not convenient and wasted over an hour of my time.

GRAHAM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos O. 
Évaluation :
5

Pickup truck was clean and did not smell like it had been smoked in. This is a very good thing as I am allergic to cigarette smoke. People were courteous and helpful.

GEORGE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Very professional

CAROLYNN L. 
Évaluation :
5

Customer service is A+++, I have rented trucks and trailers, equipment is always available

Efrain M M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Shaun did an excellent job and was very professional

MATTHEW O. 
Évaluation :
5

Great place to deal with. I will return the next time I need a truck or trailer. Thanks for such a smooth operation.

JOHN WARREN M. 
Évaluation :
1

That place is past discussed the up keep is just not the same I can't wait to move my stuff and every time the price goes up it's not worth it

HEATHER L. 
Évaluation :
5

The employees at the Clermont site were friendly, efficient and helpful. Kudos to Kim. Tabitha and Nick. When there was an issue Nick compensated me fairly and quickly. I would recommend this company. Thank you for your helpfulness and kindness.

Gloria Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAQUIN B. 
Évaluation :
4

The dolly I ordered and supposedly available was not there and I had to settle for something less. Otherwise, everything was as expected.

Rowland T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob W. 
Évaluation :
1

I flew from TX to FL to drive a car purchase back via truck and trailer rental. I called the morning of my rental to confirm availability and they reassured me that my truck and trailer were there, ready for pick up. When I landed in FL and began heading to U-Haul for pickup, I received a call that the truck was no longer at the facility and I wouldn't be able to pick it up until the following morning. As a result, I had to rent a hotel room for the evening. The following morning, I went to pick up the truck and trailer, yet the battery was dead and they wanted to 'upgrade' me to a larger truck--which I didn't want to drive all the way to TX and pay for the additional fuel to do so. After arguing for an hour, they finally decided to jumpstart the truck and send me on my way--discounting me on the cost of the trailer. Everything went fine after leaving the facility and driving to TX, but I'd recommend steering clear if you have specific dates in mind that you plan to rent because apparently they simply don't honor reservation dates/times.

Jason C. 
Évaluation :
5

Quick and easy check-in. Under 2-minutes from arrival to departure.

KENNETH R. 
Évaluation :
5

Online hard to access, or make corrections, Had to make several phone calls to get a reasonable drop off location

ERNESTFRANK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

staff was great but the trailer was not in the best of shape

LANCE U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey M. 
Évaluation :
5

Equipment was clean but both rear lights did not work which we did not notice when we picked it up. Other than that, great location, friendly people

Roch J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
3

The pick-up was a nightmare, since I went to the original location of the reservation. The website didn't work, and there was ultimately no truck available. We finally got a truck at the Granville Ave location, which was good, but we were an hour behind schedule and customer service was lacking there too.

STEPHANIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

One comment. Need to get better lighting. Hard to see inside Units. Also my lock is hard to push back and forth.

Kevin B.  |  Premières impressions 
Évaluation :
5

The customer service was excellent but the only thing that they need to check of deliver status of the truck because when i got it i hear some strange noise of the truck but I wasn't sure what it was and after driving i felt that the truck was loosing power. It needs to take care the life of the customer. Thanks

Alejandro A. 
Évaluation :
5

No issues here Customer service is A+++++

EFRAIN M. 
Évaluation :
5

Young man met me as soon as I drove up. He was very friendly and helpful.

VICKI S. 
Évaluation :
5

don't change a thing. counter person was great, as all other staff

SHERYL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S.  |  Expérience générale 
Évaluation :
5

Dropped off after operating hours. Lots of room to drop off trailer and very well lit.

Joel S. 
Évaluation :
5

Location was great. The truck was terrible. I work in fleet maintenance and would be ashamed if this was one of the vehicles we serviced.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler F. 
Évaluation :
2

There was no way by phone to talk directly to the staff at this facility. I was told it would take 2 and half hours to install the hitch on my vehicle. It took 7 hours. No one ever called me. I had to go back two times to find out the status of my order. I never talked to the same person. I doubt, I will ever go back to that dealer. All they needed to do, was call me and tell me what was going on.

James W. 
Évaluation :
2

Waited for over 25 minutes and no one was at the front desk. went looking around for ANYONE that works there. Finally in a back bay I found a nice gut working on installing a hitch and begged him to find ANYONE to come help. Multiple customers walked out and could no longer wait.

duane B. 
Évaluation :
3

I ordered a 20' truck, they brought one out that had a shredded tire! I had to point it out to them. So they swapped me to an enormous 26' truck that was super old and beat up. It drove terrible and cost we way more in gas expenses I am sure. Would not recommend!

Chase T. 
Évaluation :
3

I was giving an older vehicle. While on my way the dash started flashing brake light and ABS lights and a short time after that another brake light went off with this piercing alarm. Pull the truck over on a really busy highway to check the brake fluid. Grateful it was fine so I continued on after about five minutes all the lights alarms went off again. I continue to drive the truck this way for two hours. During this time did try to reach out to U-Haul to have someone look at the truck with no success I was told 20 to 30 minutes wait time. I had my mother-in-law in the truck with me as well we went ahead and finish the trip with the alarm going off the entire time. The next morning they finally sent somebody to look at the truck and he determined it was unsafe to drive and they had it towed to a U-Haul facility.

Rick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED S. 
Évaluation :
5

The online reservation system had some quirks / timed out...but I got thru it, beats standing in line! checkout & return was easy. The 15' truck did a nice job for my furniture pickup! I will do business with Clermont U haul again - Thanks!!

Ed B. 
Évaluation :
5

Customer service was excellent. He made my rental easy and fast.

stevon W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
1

Hire competent employees who can properly account for their equipment. I was erroneously charged twice for an error that they made. A one day rental at the same location turned into a 12 day rental. Still have not been corrected. Horrible!!

TONYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHAN K. 
Évaluation :
1

The customer service was horrible, bland and seemed like they didn't care about the business. Wouldn't rent from here again.

ADAM D. 
Évaluation :
3

I was told one date for arrival but date was changed without contacting me. I had to rearrange my schedule to be there when it was delivered. This unconvinced many people because of the change and I had lined up help to unload and they were not available at the time it was delivered.

Ruth L. 
Évaluation :
5

Very friendly efficient service

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

audrey R. 
Évaluation :
5

Best in class!

JOSE V. 
Évaluation :
4

The process start to finish was 45-50 minutes to rent a trailer. There wasn't enough staff on the front end but managers who “don't work this location” we're sitting in an office talking about transfers to and from New Jersey. If you're a manager and work for the company in general I would think you'd be able to crowd control the patrons waiting to check out equipment or at least help the sales person get trucks for people as they get the contracts finished. Very poor management.

JOSE M. 
Évaluation :
5

Everyone was wonderful. The only criticism I have is the price for each of my units was raised $5 a month shortly after my storage was started. That didn't seem quite fair, but service and the faculty was great!

Jamie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura B.  |  Expérience générale 
Évaluation :
4

The unit was good, clean, well kept. Just that you cant reach anyone ever by phone & in person if you need to talk to anyone its a long long wait. And its been like that previous to COVID so not sure if thats just the staffing they want to utilize but just know youll be waiting.

chris r.  |  Expérience générale 
Évaluation :
5

Excellent help and friendliness. Was very clean.

Stephanie R.  |  Premières impressions 
Évaluation :
2

Location was good but when we called to reserve we were expecting to have 2-3 street level options. When we arrived there was no ground level options. It was all cart and elevator we ended on the third level. Also the reservation stated there was a lock in the unit but we were told we needed a certain lock had had to purchase. Online reservation and location should be on the same page. We also had issues with the trailer pickup ended up being over a hour away one way. Not what we expected and believe we should be compensated for all the issues with the pickup and storage problems.

Trevor B.  |  Premières impressions 
Évaluation :
3

The clerk was useless. Didn't have me fill out the proper paperwork and gave us conflicting numbers for our unit so we had to go all the way back to the desk for the proper unit number.

Gwendolyn AND George d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY T.  |  Premières impressions 
Évaluation :
3

I reserved an 8x10 and get there and am told there were none available and was than told I couldn't get the 10x10 that WAS available for the same price instead I was told I could get to 5x5 that were not side by side. He stated I could have them for the same price as the one I had reserved i asked for this in writing and he DID NOT give me anything in writing to guarantee the price he offered. Additionally trying to return the uhual truck after hours was/is A nightmare I AM trying to reach the office and it is now 930am but I keep getting pushed to the customer service dispatch

Nicole B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELI V.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and also unhooked my trailer for me!

Andrea D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISA C.  |  Premières impressions 
Évaluation :
5

Keep up the the excellent service.

Stephen A.  |  Premières impressions 
Évaluation :
5

Staff very helpful & flexible. Facility is very clean and very secure

Todd L.  |  Premières impressions 
Évaluation :
5

The employees were very nice and friendly ☺️. I will be using this company again. Thank you all for the help.

Lakezia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty M.  |  Premières impressions 
Évaluation :
1

Very good

donnie w.  |  Premières impressions 
Évaluation :
5

I was treated very nicely

Andrew W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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