Le client n'a pas laissé de commentaire.
Allen C.Customer Reviews for U-Haul Moving & Storage of Cocoa
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I feel that I paid too much for this truck.
William R.JT was absolutely the best customer service experience I have had at any uhaul. I told him how much I appreciated him, and wanted to do a survey to let you guys know how wonderful he was !
rhonda S.ONE OF THE BEST LOCATIONS I HAVE EVER USED. ALL OF THE ASSOCIATES HERE ARE WONDERFUL. THANKS, EVERYONE!
ELISSA A.The dude who received me was quick and very helpful. It was a snap to return.
Marc L.Great facility, helped with hookup, all people very helpful and courteous.
Franklin S.Service was perfect thank you
clayton K.This is the worst experience I've ever had with Uhaul in 20 years of being a customer. I was told to come pick up my rental and the system canceled me. I was dropped off and am now typing this while waiting in the rain for an Uber im having to pay for. Im now gonna be late to my wedding rehearsal dinner and still dont have my rental.
Jeff J.The trailer was installed on my car by a young man wearing a Florida State Seminole jacket. He did not tighten the trailer coupler to the ball on my car. We loaded the trailer and proceeded to travel on I95 when we heard a very large noise and pulled over immediately to find the trailer off the ball. I picked the trailer up and secured it properly to the ball hitch on my car and continued on our trip. We continued to hear a noise so we stopped again to find the chains dragging on the road. I removed the chains and tightened them so that they would not drag. Not sure I would ever trust Uhaul again. I can only imagine what could have happened driving down the interstate and the trailer come off of our vehicle. When we dropped the trailer off in Canton the representative recommended that I call Uhaul. I will see if Uhaul does anything about this, such as refund us something!!
William S.Identity verification took a long time for mobile check in
Daniel L.They were having problems checking out every single customer, and taking their sweet time about handling every problem. They tried to double-charge me and if I hadn't glanced at the total before leaving, they'd have gotten away with it. When I protested, they fiddled around with the computer for an hour before trying to reach the manager, and when that didn't work, they said they'd have to fix the problem the next day. Extremely frustrating, extremely unprofessional!
CJ O.Friendly and overall great service!
Rita S.Easy to find
Daniel M.JT was extremely busy, but he ensured every customer was taken care of.
Scott S.Just want to comment is staff. It was very busy and despite the issues the staff remained friendly, courteous and helpful. Cudos to JT, Taylor and Jarias for exemplary service. Merci.
Daniel K.Make online check-in less complicated. On the other hand, in-person check in seems to have been made more streamlined and uncomplicated- it was quick & easy, professional yet friendly. :-) The explanation of the person who attached the equipment [for detaching and re-attaching the trailer] was excellent and suited our particular needs perfectly.
Gregory B.Nice, Helpful Staff!
Marla S.I was told by the 800 operator that this location did not have late drop … but they DO !!!
roybn G.Very helpful !😄
eve c. | Premières impressionsReturn was not simple.. my vehicle was almost blocked in. Should have a designated parking for cars while out with rental.
Denise T.Nothing comes to mind - the guys went above and beyond to ensure that the tongue and ball that I brought fit perfectly to the trailer hitch.
Patricia M.Clean out trailer and make air air is in tires
SHANE D.Well, just be able to work better with a customer in order to make a service provided better. And not work with the customer so the he/she could get done using a truck/van/trailer in a timely manner.
Joseph N.We had a little problem cause it had both of the trucks still listed I down graded to a smaller truck and someone didn't cancel the other so it took a little longer then we would of liked to do after moving all day ! But alls good!
Lisa B.Very friendly and helpful staff. Facility is the cleanest I have used. Highly recommend the Rockledge Florida facility.
Earl G. | Expérience généraleHelped me in a situation that I needed ASAP.
Carol K.The guy the checked me in was VERY unhelpful. Wouldn't help me with any part of the auto carrier trailer unload. Wouldn't help with the wheel straps, wouldn't help guide me backing off the trailer, wouldn't help guide me backing up the trailer where he wanted it dropped. Horrible customer service. Yes probably all my responsibility but could have helped. The place I picked up the trailer did everything for me, just the opposite customer service
Dan B.Explain how the tail lights work on the cargo van.
debbie F.Been coming to this location for close to 20 years. Everyone is very nice and helpful
Carl G.Excellent customer service
Joseph R.Helpful, pleasant people! 💜
sheila K.Very nice employees
James I.So I figured it might come out to $80 or so because I completely forgot to put gas in it I got evicted from the house I was living in because I signed a lease with someone who claimed to be the owner and was not and he owed the owner $4500 and the lease ended a week and a half after we signed the paperwork so I'm all over the place moving stuff and I just completely forgot to put gas in it and I had no idea it was gonna be that much like I can't even afford that I've been in tears about it like I was trying to get there to be there on time and I don't know I'm sorry
SONJA A.El van tenia un olor no agradable deben aspirarlo con algun sprey de olor
ALBERTO G.debug the van from bugs and don't double charge
KIMBERLY B.All employees were good and nice
holley S.Taking photos of customer's face, and their drivers license (front and back) is unacceptable from a data security position not to mention having to hand over credit card for employee's typing in to their terminal manually all critical data (card #, expiration and cvv). Leaves your customers extremely exposed to id theft.
steve K.I got over charged and no one can figure out how to fix it. The place was really under staffed with new people that didn't know what to do!
Mona H.I was promised a lock that was not in the unit and when I came into the store after calling ahead and taking time off work I was told there were no more locks which left my unit unlocked.
Jovan M. | Online Move InLower the price. A tab overpriced
Martha D.Very pleased with store, people and truck. Truck was clean, full gas tank and ready to roll.
Larry F.Drop off was great. A simple process and the young man could not have been nicer.
HarryJames R.Have the equipment in more locations. I booked in one place, moved online after booking to Aurora, then to Rocklidge. Plus, a ramp should be standard. Don't tell me about the writing at the bottom of the page. The picture shows a ramp. The service people at the locations were professional and courteous.
Dan G.Made a late in the day reservation for a trailer and was pleasantly surprised to find they had a trailer of the style I wanted. I had to keep the trailer overnight as my rental period extended beyond normal closing hours. Arrived shortly before opening time the following day to return the trailer and the young man there was very helpful, very gracious and very quick about getting the trailer checked in and be on my way. Awesomeness on display!!!
David D.Was supposed to pick up at a closer location, reserved truck weeks in advance and wasn't told that the location would be changed until week of rental. Not very good communication
Robert S.I think that the company has a fantastic process to accomplish all that is required
Dale R.Their customer service was great they went above and beyond my needs for a trailer even through my difficult time pick up and drop off they worked it out and it was a good experience I will definitely recommend that location to whoever needs that type of service
Cynthia D.Hire additional people to help customers. We had to wait quite awhile to speak to a staff member.
linda P.Took "forever" until somebody helped me me and only because I asked and insisted. Location is very customer unfriendly.
Jacob V.No suggestions. Excellent service. Quick and easy.
Michael S.Agent was lacking info and helpfulness!
Madeline S.Wait it over 20 minutes to check in my truck Noble was outside it costs 7 gallons of gas or $25 to drive 11 miles to gas cage was not appropriately measured. When I spoke to the owner they were dismissive Poor customer service
Al P.Great service overall
claudio S.Customer service is an A+
Bobby G.Quick and easy transaction. Both pick up and drop off where handled quickly with excellent customer service.
John G.The truck I rented was gas tank gauge was rigged to show the gas tank not full even though you put enough money in. You have to take a picture of the gauges before driving off. Thank goodness I did or I would have to pay an extra $35 for nothing. This is a very unprofessional practice!
Pattie O.Quick and helpful!
NANCY M.The tire inflammation system was not working or calibrated. It should be so customers can feel safe driving. Other than that it was a good service.
JOSE R.The service and communication was outstanding. The trucks ran great. Keep doing what you are doing. Tom was exceptional. The only suggestion I have is to provide all trucks with at least half tank of fuel. I started with 1/4 tank and needed more fuel in order to get to Orlando and didn't expect that need on my time schedule.
John R.Misty is just an amazing person and is always helpful and friendly.
armon b. | Expérience généralePlease get the air conditioning fixed in my section.
Stephen d. | Expérience généraleThe inside of the facility was always over the Temperature range on the thermometer on the wall . During the day the temp was unbearable to stay in for any length of time , so if I needed to move stuff there or around in there it was in evening . It did say it would be temperature controlled so I don't feel I got my moneys worth since I paid for it . For this reason I won't be recommending uhaul. And also I. The beginning we served a ground floor rental unit and that day when checked in the man said he only had one unit left and it was upstairs I'm disabled and stairs are difficult for me but he didn't seem to care .
Brian B. | Expérience généraleSecure facility with very helpful staff, especially Dave! Thank you!
Mark K. | Expérience généraleAccess to units is very difficult. Up stairs down stairs doorways not large enough for large furniture. Rented unit had to cancel and find something more adequate
Patricia F. | Expérience généraleI waited for help for 25 min when i was trying to rent the unit because I am disabled and needed a down stairs unit and no one knew if there was one available then when there was finally someone to answer the question he didn't even stop walking and talking on his phone he said "nope" the guy helping me said what can she do he said " go somewhere else" if I wouldn't have needed something that day I absolutely would have gone somewhere else
Judith B. | Expérience généraleThe staff was absolutely terrible. There were 4 people working and no one was interested in helping in any way shape or form when we were having difficulty entering the facility. They even lied and said there was no other way to access my storage unit. The person cleaning the windows actually told myself and the movers I had hired the other way to get in. The staff inside finally let us in this way and then were terrible when we tried to find the best route to exit. This is not the first time I have had issues with the staff at this site. Someone needs to evaluate the quality of their employees.
GENA G. | Expérience généraleAlexa was amazing. We were displeased to find out a booked reservation did not guarantee a unit after moving from PA. She listened to us, addressed our concern, stayed very professional and got us a solution we were happy with. In the middle of helping us she had another customer rudely and continuously interrupting and she addressed that with poise. Afterwards she gave us a full tour to ensure a successful transfer. She is a value to your business.
KELLY H. | Premières impressionsWe stored an extra mattress for a year… and it came out as good as it went in!! No animal or bug damage… facility is clean and the staff was always super friendly!!
Ronald B. | Expérience généraleIts Obvious that everyone working here knows one another thru family cousins what not. This was booked out of town. Im pretty sure we requested an air conditioned unit. A fan!? In Florida!? No. I would never recommend this to anyone I care about, let alone, passing strangers. Sure, a free month because they screwed up my intake! I cant wait to get my stuff out of there. Uhaul is Great! This place SucKs! Sorry...
joe k. | Premières impressionsI stood 35 minutes with a frustrated employee who didn't know what he was doing and no one helping him but rather interrupting him to ask questions for their customer. My daughter and dog were out in the 98 degree heat all this time. I am disabled and needed a storage unit on the ground floor. They didn't want to go look and see if there was one so the boss came in and when he finally got off his phone said " well you can take upstairs or go somewhere else" I will never use that uhaul again
Judith B. | Premières impressionsFound cockroaches outside unit when unloading.
Jeffrey H. | Online Move InParking and access to doors for loading and unloading were blocked a lot by U-Haul trucks, so access was not convenient at times.
RUSS W. | Expérience généraleAccess code had not been activated by U-Haul corporate by the time we unloaded and departed the storage facility. Codes should be activated quicker for best customer service.
Kevin c. | Premières impressionsIt was a little to hot needs to be cooler
APRIL M. | Expérience généraleIn order to rent a climate controlled storage space large enough for my needs I had to put my stuff 30 miles from where I was moving to after traveling from the Gulf coast to the Atlantic coast even though there were several storage facilities much closer.
Paul r. | Expérience généraleWonderful staff and convenient location.
JOHN N. | Premières impressionsOnline rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v get
ALIX P. | Online Move InI am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. Merci.
Paul r. | Premières impressionsNice and helpful staff. Would recommend to anyone.
JASON D. | Premières impressionsThere is no lighting inside the the locker. This makes it difficult to find specific items.
ROBERT S. | Expérience généraleEverything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.
ANGELICA L. | Premières impressionsInside the units light would be helpful.
Richard H. | Expérience généraleDave at the Cocoa location was a great help.
Denise B. | Online Move InN?A
gloria j. | Expérience généraleAny time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.
garrett k. | Expérience généraleVery friendly and helpful personnel
david w. | Premières impressionsPleasure doing business with your folks.
Mark B. | Premières impressionsEverything has been positive and professional.
James D. | Premières impressionsGreat experience! Customer service at the store was great. I apologize that I do not remember the gentleman's name who assisted me. If you're able to look that up. Please thank him!
Jennifer M. | Premières impressionsI could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel
WAYNE P. | Expérience généraleWell trained staff! Efficient, friendly and accommodating during stressful time.
Virginia K. | Premières impressionsSo after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!
Gia J. | Expérience généraleDefinitely satisfied
Juan S. | Premières impressionsI appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.
DARLENE T. | Expérience généraleAfter having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.
Michael Leroy T. | Expérience généraleGreat place
Wayne F. | Expérience généraleAlways someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing
Theresa R. | Premières impressionsVery clean facility and very friendly helpful staff
Pamela F. | Expérience généraleDaryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp
Melody R. | Expérience généraleGreat!
JENNIFER O. | Premières impressionsAccess hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.
DANIELLE B. | Expérience généraleGreg and Daryl are excellent professionals
Andrew m. | Expérience généraleGood storage facility
MEGAN M. | Expérience généraleService was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.
ROGER L. | Expérience généraleUnable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER
Lori G. | Expérience généraleDo young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app
Thomas E. | Premières impressionsThank you all for your assistance
Sabina T. | Premières impressionsnot happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!
DANIELLE B. | Expérience généraleGreat customer service very helpful will recommend this facility thank you
misty b. | Premières impressionsVery professional, friendly and helpful
JAMES H. | Expérience généralegreat experience....they were prompt and helpful
christopher e. | Expérience généraleParking was horrible. Hours were not convenient. Staff was unprofessional.
Shawn S. | Expérience généraleThe first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.
Larry R. | Premières impressionsThe employees were very friendly and helpful.
Hester M. | Premières impressionsThere should be water for the people using the storage and working hard ..my suggestion
Jackeline A. | Expérience généraleTom and David were extremely helpful and personable! Merci.
dave l. | Expérience généraleCustomer service was outstanding!
Audrey H. | RéservationAlll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless
Maren C. | Expérience généraleUbox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.
Chuck H. | Expérience généraleClean and helpful staff
CHRIS C. | Expérience généraleU box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .
JIM S. | Expérience généraleStaff was awesome. Great service.
Victoria S. | Expérience généraleI reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?
Kim B. | RéservationEasiest turn-in possible
Steven E. | RéservationAt times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like
Thomas H. | Expérience généraleSpecial thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.
Wendy F. | Expérience généraleAlways very helpful and friendly.
heidie g. | Expérience généraleWorst place ever been wouldn't recommend to a nyone
Lurline e. | Expérience généraleI set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I
LINDA M. | Expérience généraleN/a
Nicole M. | Expérience générale