Le client n'a pas laissé de commentaire.Allen C.
Customer Reviews for U-Haul Moving & Storage of Cocoa
Pour nous contacter
Rockledge, FL 32955
(E Of Us Hwy 1)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I feel that I paid too much for this truck.William R.
Le client n'a pas laissé de commentaire.Yvonne M.
Le client n'a pas laissé de commentaire.Thomas T.
JT was absolutely the best customer service experience I have had at any uhaul. I told him how much I appreciated him, and wanted to do a survey to let you guys know how wonderful he was !rhonda S.
ONE OF THE BEST LOCATIONS I HAVE EVER USED. ALL OF THE ASSOCIATES HERE ARE WONDERFUL. THANKS, EVERYONE!ELISSA A.
The dude who received me was quick and very helpful. It was a snap to return.Marc L.
Great facility, helped with hookup, all people very helpful and courteous.Franklin S.
Service was perfect thank youclayton K.
Le client n'a pas laissé de commentaire.George S.
This is the worst experience I've ever had with Uhaul in 20 years of being a customer. I was told to come pick up my rental and the system canceled me. I was dropped off and am now typing this while waiting in the rain for an Uber im having to pay for. Im now gonna be late to my wedding rehearsal dinner and still dont have my rental.Jeff J.
The trailer was installed on my car by a young man wearing a Florida State Seminole jacket. He did not tighten the trailer coupler to the ball on my car. We loaded the trailer and proceeded to travel on I95 when we heard a very large noise and pulled over immediately to find the trailer off the ball. I picked the trailer up and secured it properly to the ball hitch on my car and continued on our trip. We continued to hear a noise so we stopped again to find the chains dragging on the road. I removed the chains and tightened them so that they would not drag. Not sure I would ever trust Uhaul again. I can only imagine what could have happened driving down the interstate and the trailer come off of our vehicle. When we dropped the trailer off in Canton the representative recommended that I call Uhaul. I will see if Uhaul does anything about this, such as refund us something!!William S.
Identity verification took a long time for mobile check inDaniel L.
Le client n'a pas laissé de commentaire.Michael J.
They were having problems checking out every single customer, and taking their sweet time about handling every problem. They tried to double-charge me and if I hadn't glanced at the total before leaving, they'd have gotten away with it. When I protested, they fiddled around with the computer for an hour before trying to reach the manager, and when that didn't work, they said they'd have to fix the problem the next day. Extremely frustrating, extremely unprofessional!CJ O.
Friendly and overall great service!Rita S.
Le client n'a pas laissé de commentaire.james K.
Easy to findDaniel M.
Le client n'a pas laissé de commentaire.Clifford W.
JT was extremely busy, but he ensured every customer was taken care of.Scott S.
Just want to comment is staff. It was very busy and despite the issues the staff remained friendly, courteous and helpful. Cudos to JT, Taylor and Jarias for exemplary service. Merci.Daniel K.
Le client n'a pas laissé de commentaire.Marie D.
Le client n'a pas laissé de commentaire.Michael D.
Make online check-in less complicated. On the other hand, in-person check in seems to have been made more streamlined and uncomplicated- it was quick & easy, professional yet friendly. :-) The explanation of the person who attached the equipment [for detaching and re-attaching the trailer] was excellent and suited our particular needs perfectly.Gregory B.
Le client n'a pas laissé de commentaire.Thomas S.
Nice, Helpful Staff!Marla S.
I was told by the 800 operator that this location did not have late drop â€¦ but they DO !!!roybn G.
Le client n'a pas laissé de commentaire.Cynthia R.
Very helpful !😄eve c. | Premières impressions
Le client n'a pas laissé de commentaire.Benjamin P.
Le client n'a pas laissé de commentaire.Vivian F.
Le client n'a pas laissé de commentaire.Nicolas S.
Return was not simple.. my vehicle was almost blocked in. Should have a designated parking for cars while out with rental.Denise T.
Nothing comes to mind - the guys went above and beyond to ensure that the tongue and ball that I brought fit perfectly to the trailer hitch.Patricia M.
Le client n'a pas laissé de commentaire.Ashley S.
Clean out trailer and make air air is in tiresSHANE D.
Well, just be able to work better with a customer in order to make a service provided better. And not work with the customer so the he/she could get done using a truck/van/trailer in a timely manner.Joseph N.
Le client n'a pas laissé de commentaire.JOHN B.
We had a little problem cause it had both of the trucks still listed I down graded to a smaller truck and someone didn't cancel the other so it took a little longer then we would of liked to do after moving all day ! But alls good!Lisa B.
Le client n'a pas laissé de commentaire.Walter G.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.JUSTIN M. | Premières impressions
Very friendly and helpful staff. Facility is the cleanest I have used. Highly recommend the Rockledge Florida facility.Earl G. | Expérience générale
Helped me in a situation that I needed ASAP.Carol K.
The guy the checked me in was VERY unhelpful. Wouldn't help me with any part of the auto carrier trailer unload. Wouldn't help with the wheel straps, wouldn't help guide me backing off the trailer, wouldn't help guide me backing up the trailer where he wanted it dropped. Horrible customer service. Yes probably all my responsibility but could have helped. The place I picked up the trailer did everything for me, just the opposite customer serviceDan B.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Adam P.
Explain how the tail lights work on the cargo van.debbie F.
Been coming to this location for close to 20 years. Everyone is very nice and helpfulCarl G.
Excellent customer serviceJoseph R.
Le client n'a pas laissé de commentaire.Gloria C.
Helpful, pleasant people! 💜sheila K.
Very nice employeesJames I.
Le client n'a pas laissé de commentaire.Nicholas Q.
Le client n'a pas laissé de commentaire.Brian S.
So I figured it might come out to $80 or so because I completely forgot to put gas in it I got evicted from the house I was living in because I signed a lease with someone who claimed to be the owner and was not and he owed the owner $4500 and the lease ended a week and a half after we signed the paperwork so I'm all over the place moving stuff and I just completely forgot to put gas in it and I had no idea it was gonna be that much like I can't even afford that I've been in tears about it like I was trying to get there to be there on time and I don't know I'm sorrySONJA A.
Le client n'a pas laissé de commentaire.Kylr A.
Le client n'a pas laissé de commentaire.theresa R.
El van tenia un olor no agradable deben aspirarlo con algun sprey de olorALBERTO G.
debug the van from bugs and don't double chargeKIMBERLY B.
All employees were good and niceholley S.
Le client n'a pas laissé de commentaire.Nicholas Q.
Le client n'a pas laissé de commentaire.soered T.
Le client n'a pas laissé de commentaire.Rafael N.
Taking photos of customer's face, and their drivers license (front and back) is unacceptable from a data security position not to mention having to hand over credit card for employee's typing in to their terminal manually all critical data (card #, expiration and cvv). Leaves your customers extremely exposed to id theft.steve K.
I got over charged and no one can figure out how to fix it. The place was really under staffed with new people that didn't know what to do!Mona H.
Le client n'a pas laissé de commentaire.Nicholas Q.
Le client n'a pas laissé de commentaire.Haruna A.
I was promised a lock that was not in the unit and when I came into the store after calling ahead and taking time off work I was told there were no more locks which left my unit unlocked.Jovan M. | Online Move In
Le client n'a pas laissé de commentaire.Stephanie F.
Lower the price. A tab overpricedMartha D.
Le client n'a pas laissé de commentaire.James H.
Very pleased with store, people and truck. Truck was clean, full gas tank and ready to roll.Larry F.
Le client n'a pas laissé de commentaire.Richard C.
Drop off was great. A simple process and the young man could not have been nicer.HarryJames R.
Have the equipment in more locations. I booked in one place, moved online after booking to Aurora, then to Rocklidge. Plus, a ramp should be standard. Don't tell me about the writing at the bottom of the page. The picture shows a ramp. The service people at the locations were professional and courteous.Dan G.
Le client n'a pas laissé de commentaire.robert B.
Made a late in the day reservation for a trailer and was pleasantly surprised to find they had a trailer of the style I wanted. I had to keep the trailer overnight as my rental period extended beyond normal closing hours. Arrived shortly before opening time the following day to return the trailer and the young man there was very helpful, very gracious and very quick about getting the trailer checked in and be on my way. Awesomeness on display!!!David D.
Was supposed to pick up at a closer location, reserved truck weeks in advance and wasn't told that the location would be changed until week of rental. Not very good communicationRobert S.
Le client n'a pas laissé de commentaire.Victor C.
Le client n'a pas laissé de commentaire.Scheryl F. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY B. | Expérience générale
I think that the company has a fantastic process to accomplish all that is requiredDale R.
Their customer service was great they went above and beyond my needs for a trailer even through my difficult time pick up and drop off they worked it out and it was a good experience I will definitely recommend that location to whoever needs that type of serviceCynthia D.
Le client n'a pas laissé de commentaire.Nicholas Q.
Hire additional people to help customers. We had to wait quite awhile to speak to a staff member.linda P.
Took "forever" until somebody helped me me and only because I asked and insisted. Location is very customer unfriendly.Jacob V.
Le client n'a pas laissé de commentaire.Aba J.
No suggestions. Excellent service. Quick and easy.Michael S.
Agent was lacking info and helpfulness!Madeline S.
Le client n'a pas laissé de commentaire.Anthony P.
Le client n'a pas laissé de commentaire.Courtni C.
Wait it over 20 minutes to check in my truck Noble was outside it costs 7 gallons of gas or $25 to drive 11 miles to gas cage was not appropriately measured. When I spoke to the owner they were dismissive Poor customer serviceAl P.
Great service overallclaudio S.
Customer service is an A+Bobby G.
Quick and easy transaction. Both pick up and drop off where handled quickly with excellent customer service.John G.
Le client n'a pas laissé de commentaire.joan B.
The truck I rented was gas tank gauge was rigged to show the gas tank not full even though you put enough money in. You have to take a picture of the gauges before driving off. Thank goodness I did or I would have to pay an extra $35 for nothing. This is a very unprofessional practice!Pattie O.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Nicholas Q.
Quick and helpful!NANCY M.
Le client n'a pas laissé de commentaire.Larry M.
The tire inflammation system was not working or calibrated. It should be so customers can feel safe driving. Other than that it was a good service.JOSE R.
Le client n'a pas laissé de commentaire.Jose N.
The service and communication was outstanding. The trucks ran great. Keep doing what you are doing. Tom was exceptional. The only suggestion I have is to provide all trucks with at least half tank of fuel. I started with 1/4 tank and needed more fuel in order to get to Orlando and didn't expect that need on my time schedule.John R.
Le client n'a pas laissé de commentaire.JULIA M. | Expérience générale
Misty is just an amazing person and is always helpful and friendly.armon b. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen d. | Premières impressions
Please get the air conditioning fixed in my section.Stephen d. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald b. | Premières impressions
The inside of the facility was always over the Temperature range on the thermometer on the wall . During the day the temp was unbearable to stay in for any length of time , so if I needed to move stuff there or around in there it was in evening . It did say it would be temperature controlled so I don't feel I got my moneys worth since I paid for it . For this reason I won't be recommending uhaul. And also I. The beginning we served a ground floor rental unit and that day when checked in the man said he only had one unit left and it was upstairs I'm disabled and stairs are difficult for me but he didn't seem to care .Brian B. | Expérience générale
Secure facility with very helpful staff, especially Dave! Thank you!Mark K. | Expérience générale
Le client n'a pas laissé de commentaire.Eric W. | Expérience générale
Le client n'a pas laissé de commentaire.craig j. | Premières impressions
Access to units is very difficult. Up stairs down stairs doorways not large enough for large furniture. Rented unit had to cancel and find something more adequatePatricia F. | Expérience générale
I waited for help for 25 min when i was trying to rent the unit because I am disabled and needed a down stairs unit and no one knew if there was one available then when there was finally someone to answer the question he didn't even stop walking and talking on his phone he said "nope" the guy helping me said what can she do he said " go somewhere else" if I wouldn't have needed something that day I absolutely would have gone somewhere elseJudith B. | Expérience générale
Le client n'a pas laissé de commentaire.EDWARD L. | Premières impressions
Le client n'a pas laissé de commentaire.Kelsey Z. | Expérience générale
The staff was absolutely terrible. There were 4 people working and no one was interested in helping in any way shape or form when we were having difficulty entering the facility. They even lied and said there was no other way to access my storage unit. The person cleaning the windows actually told myself and the movers I had hired the other way to get in. The staff inside finally let us in this way and then were terrible when we tried to find the best route to exit. This is not the first time I have had issues with the staff at this site. Someone needs to evaluate the quality of their employees.GENA G. | Expérience générale
Alexa was amazing. We were displeased to find out a booked reservation did not guarantee a unit after moving from PA. She listened to us, addressed our concern, stayed very professional and got us a solution we were happy with. In the middle of helping us she had another customer rudely and continuously interrupting and she addressed that with poise. Afterwards she gave us a full tour to ensure a successful transfer. She is a value to your business.KELLY H. | Premières impressions
Le client n'a pas laissé de commentaire.nicole s. | Premières impressions
Le client n'a pas laissé de commentaire.Don F. | Expérience générale
We stored an extra mattress for a year… and it came out as good as it went in!! No animal or bug damage… facility is clean and the staff was always super friendly!!Ronald B. | Expérience générale
Its Obvious that everyone working here knows one another thru family cousins what not. This was booked out of town. Im pretty sure we requested an air conditioned unit. A fan!? In Florida!? No. I would never recommend this to anyone I care about, let alone, passing strangers. Sure, a free month because they screwed up my intake! I cant wait to get my stuff out of there. Uhaul is Great! This place SucKs! Sorry...joe k. | Premières impressions
I stood 35 minutes with a frustrated employee who didn't know what he was doing and no one helping him but rather interrupting him to ask questions for their customer. My daughter and dog were out in the 98 degree heat all this time. I am disabled and needed a storage unit on the ground floor. They didn't want to go look and see if there was one so the boss came in and when he finally got off his phone said " well you can take upstairs or go somewhere else" I will never use that uhaul againJudith B. | Premières impressions
Found cockroaches outside unit when unloading.Jeffrey H. | Online Move In
Parking and access to doors for loading and unloading were blocked a lot by U-Haul trucks, so access was not convenient at times.RUSS W. | Expérience générale
Access code had not been activated by U-Haul corporate by the time we unloaded and departed the storage facility. Codes should be activated quicker for best customer service.Kevin c. | Premières impressions
It was a little to hot needs to be coolerAPRIL M. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher S. | Expérience générale
Le client n'a pas laissé de commentaire.David W. | Premières impressions
Le client n'a pas laissé de commentaire.Simpson B. | Premières impressions
In order to rent a climate controlled storage space large enough for my needs I had to put my stuff 30 miles from where I was moving to after traveling from the Gulf coast to the Atlantic coast even though there were several storage facilities much closer.Paul r. | Expérience générale
Wonderful staff and convenient location.JOHN N. | Premières impressions
Le client n'a pas laissé de commentaire.robert d. | Expérience générale
Le client n'a pas laissé de commentaire.Leigh D. | Premières impressions
Online rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v getALIX P. | Online Move In
I am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. Merci.Paul r. | Premières impressions
Nice and helpful staff. Would recommend to anyone.JASON D. | Premières impressions
Le client n'a pas laissé de commentaire.Dane W. | Online Move In
Le client n'a pas laissé de commentaire.Virginia K. | Expérience générale
There is no lighting inside the the locker. This makes it difficult to find specific items.ROBERT S. | Expérience générale
Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.ANGELICA L. | Premières impressions
Inside the units light would be helpful.Richard H. | Expérience générale
Dave at the Cocoa location was a great help.Denise B. | Online Move In
N?Agloria j. | Expérience générale
Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.garrett k. | Expérience générale
Very friendly and helpful personneldavid w. | Premières impressions
Le client n'a pas laissé de commentaire.David G. | Expérience générale
Pleasure doing business with your folks.Mark B. | Premières impressions
Everything has been positive and professional.James D. | Premières impressions
Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman's name who assisted me. If you're able to look that up. Please thank him!Jennifer M. | Premières impressions
I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perelWAYNE P. | Expérience générale
Well trained staff! Efficient, friendly and accommodating during stressful time.Virginia K. | Premières impressions
So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!Gia J. | Expérience générale
Le client n'a pas laissé de commentaire.Randolph A. | Expérience générale
Definitely satisfiedJuan S. | Premières impressions
I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.DARLENE T. | Expérience générale
After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.Michael Leroy T. | Expérience générale
Great placeWayne F. | Expérience générale
Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). EmbarassingTheresa R. | Premières impressions
Very clean facility and very friendly helpful staffPamela F. | Expérience générale
Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great expMelody R. | Expérience générale
Great!JENNIFER O. | Premières impressions
Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.DANIELLE B. | Expérience générale
Greg and Daryl are excellent professionalsAndrew m. | Expérience générale
Good storage facilityMEGAN M. | Expérience générale
Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.ROGER L. | Expérience générale
Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVERLori G. | Expérience générale
Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I appThomas E. | Premières impressions
Thank you all for your assistanceSabina T. | Premières impressions
not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!DANIELLE B. | Expérience générale
Great customer service very helpful will recommend this facility thank youmisty b. | Premières impressions
Very professional, friendly and helpfulJAMES H. | Expérience générale
great experience....they were prompt and helpfulchristopher e. | Expérience générale
Parking was horrible. Hours were not convenient. Staff was unprofessional.Shawn S. | Expérience générale
The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.Larry R. | Premières impressions
The employees were very friendly and helpful.Hester M. | Premières impressions
There should be water for the people using the storage and working hard ..my suggestionJackeline A. | Expérience générale
Tom and David were extremely helpful and personable! Merci.dave l. | Expérience générale
Customer service was outstanding!Audrey H. | Réservation
Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. SpeechlessMaren C. | Expérience générale
Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.Chuck H. | Expérience générale
Clean and helpful staffCHRIS C. | Expérience générale
U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .JIM S. | Expérience générale
Staff was awesome. Great service.Victoria S. | Expérience générale
I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?Kim B. | Réservation
Easiest turn-in possibleSteven E. | Réservation
At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems likeThomas H. | Expérience générale
Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.Wendy F. | Expérience générale
Always very helpful and friendly.heidie g. | Expérience générale
Worst place ever been wouldn't recommend to a nyoneLurline e. | Expérience générale
I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months ILINDA M. | Expérience générale
N/aNicole M. | Expérience générale
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