Évaluations des clients U-Haul Moving & Storage of Cocoa

I was told the bill would be prorated at the return I had the trailer for less then two days was charged for five I am looking for a credit call me 321 266 4954

Dave at the Cocoa location was a great help.

This is my first time “ever” writing a review because I don't usually have this bad of service. I could go on and on or I can just tell you to “SAVE” your money and find another way to move. U-Haul will try to get as much money out of you as possible. In my opinion, it's an absolute scam.

Friendly equipment ready to go

Nothing at this time. Service was excellent.

Great experience

Customer service.

I have used this site several times.

Dave was very helpful with my storage instructions and showing me how it works.

Make sure it roof don't have a hole in it to mess someone's stuff up. Don't lie about the price of the uhaul

Nice new Ram truck. Had hitch already on truck ready to go. Lisa ( I think ) manager very nice.

Quick service, easy pick up and returns. Thank you!

Most accommodating friendly, helpful

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I rented a 15 foot truck for 7 hours cost me 65 dollars. I was an hour late returning truck. Loading unloading alone called to let them know I would be late. Went 11 miles put 9 dollars in tank charged me for 4 more gallons. Total rip off.

for a Saturday, it was busy and only 1 employee doing everything which made wait times longer.

More workers. Took me a hour to get a trailer I had reserved. Only one person and big line if people.

I cannot believe how much I paid to use one of your trucks to bail me out of a jam with my job, after my own truck broke down in the morning. The price went up $50 from the original quote I received. I will never be using one of your trucks for this purpose again.

The young women that waited on me was excellent and went out of her to help me and 2 other customers. She had clock out and was trying to go home, their were no other staff around, so she put her things down and and helped all three of us off the clock. My rating would be different if she did not stay to help. Please look up this person name and thank here for the extra effort.

Cristina went above and beyond to help

Overall everything is very good

Misty is fantastic. Her customer service etiquette is professional, courteous & makes you feel like family!! All UHaul paperwork and coordination was seemless. Thank you

Very efficient!

The agents there are always very nice and helpful.

I was told to drop off the vehicle at one location and took it there. That location told me that they were block by UHaul and I had to take to the UHaul Center. The UHaul Center initially did not want to take the vehicle. Some confusion.

excellent service and great equipment.....sns

Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.

Just keep what your doing! I was greeted immediately and was out the door with truck in less than 30 minutes so I had more time to get my project done. Friendly and courteous staff Representing the company well!

Great service

At night you can locate this business.

I rented a 10' truck for only a few hours and underestimated the miles driven and got charged an unacceptable very high rate. Rip off. Will not return.

Drew was awesome!

Manager was rude. My contact said I was to drop off the trailer here and the manager would not take the trailer.

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Trailer was clean and ready to go on time. Staff were pleasant and attentive. Got us processed and on the road quickly. Easy process.

Nice and easy!!

Same as above.

Excellent service

Nothing comes to mind for improvements. I like to be able to reserve and do everything online through your website. Works great!

The truck smelled like car urine

Only 1 person at the counter initially for 4 folks in line and then another guy showed up. Nice folks though Truck was great

Drew was great!

Drew, Andrew and Dave are always terrific.

The attendant responsible for vehicle drop-off was not readily available. Once I located him, he stated that he was too busy to attend to me. After I complained that I had been waiting for half an hour, the attendant proceeded to check the vehicle, but was unsure how to do it, because he said he was a new employee. It gave me the impression he had not been properly trained to do the job.

The lighting at night at this location is very poor... Very dangerous at night. The personal was very professional...

Great service and very friendly and helpful staff.

Very friendly and helpful personnel

The people at this location are really terrific. I only wish that I could get through to their office when I need to as I am delegated to the 800 line with a really long hold time and then the rep isn't always great. However the Rockledge FL employees more than make up for that. Happy Holidays

When I went to move my things into the u-haul storage I was told I couldn't use my own lock but had to purchase one of their locks; more secure, the agent said. We went to the storage facility not on site but across town where inside many locks were like the one I already owned. Why did I have to buy a u-haul lock? U-haul is a rip off. I will never rent from u-haul again.

Nothing. We pass up other closer locations to go here. The rental agent was very pleasant and helpful, answered all our questions and explained everything clearly. Vehicle ran great. We will definitely use this location for any future needs.

END OF MONTH AND ONLY ONE PERSON TO TAKE CARE OF ALL THE CUSTOMERS - I HAD TO WAIT 45 MIN. EVEN THO I HAD A RESERVATION!!!!! MEANWHILE, MY CREW IS WAITING, AND I'M PAYING THEM BY THE HOUR. NOT A GREAT EXPERIENCE (::

Pleasure doing business with your folks.

Great service and trailer

Everything has been positive and professional.

Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman’s name who assisted me. If you’re able to look that up. Please thank him!

I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel

Well trained staff! Efficient, friendly and accommodating during stressful time.

So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!

Definitely satisfied

I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.

After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.

Great place

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Very clean facility and very friendly helpful staff

Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

Great!

Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

Greg and Daryl are excellent professionals

Good storage facility

Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER

Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app

Thank you all for your assistance

not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!

Great customer service very helpful will recommend this facility thank you

Very professional, friendly and helpful

great experience....they were prompt and helpful

Parking was horrible. Hours were not convenient. Staff was unprofessional.

The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.

The employees were very friendly and helpful.

There should be water for the people using the storage and working hard ..my suggestion

Tom and David were extremely helpful and personable! Thank you!

Customer service was outstanding!

Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless

Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.

Clean and helpful staff

U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .

Staff was awesome. Great service.

I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?

Easiest turn-in possible

At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like

Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.

Always very helpful and friendly.

Worst place ever been wouldn't recommend to a nyone

I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I

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