Customer Reviews for U-Haul Moving & Storage of Cocoa

Évaluation :

4

We were totally satisfied and very impressed with the young lady who took care of our requests. I believe her name is Missy Diffin. She accommodated us in so many ways that allowed us to accomplish our goals in a timely manner. Without her thoughtfulness, we would have been delayed in our travels. The double axle trailer responded well to breaking and handling.

Évaluation :

5

More staff at the facility.

Évaluation :

2

Only one guy was there helping with 5 people waiting.

Évaluation :

2

Will not be using this location again, and not sure uhaul again in general. Check in this morning was fine. I was told the truck had a full tank, which it showed upon starting up. I made it about 2 miles down the road and the needle dropped an 1/8th of a tank, so it was clearly on the cusp of a "full tank". The brakes on this truck were some of the loudest squealing brakes, I've heard in a long time. About 15miles in to my trip, the truck began to bog down, the air conditioning began to blow oven hot air (which I promptly turned off) and the check engine light came on. As a precaution, we kept the A/C off (very uncomfortable) I called, what I thought was my local u-haul number, and waited almost 40min on hold, for a lady to tell me to bring it up to them, when I return the truck. I drove straight to the facility from Melbourne, where I waited almost an hour to be assisted by the manager on duty. I explained to him all of the inconveniences with the truck, and never received an actual apology or credit/refund offer. In fact, I just got around to examining my emailed receipt, and noticed a 15gal fuel charge, because I returned to facility without stopping for the fear of breaking down and being stranded. I drove a total of 61 miles, which I was charged for accordingly in addition. Wasn't looking for a free rental or anything, but the 15gal charge on top of the poorly maintained truck, will have me looking elsewhere in the future.

Évaluation :

5

Wayne was great good dude I really appreciated all his help getting me the truck reserved and checked in

Évaluation :

5

Everything was fine

Évaluation :

5

Was quick and easy

Évaluation :

5

This was all good except for your phone customer service. It gets a 1. Lost calls, put back on hold, looooonnnnggg wait times, bad advice. I suggest you have a senior level manager...actually better, someone in that manager's household, book a truck and arrange for after hours pickup. Then they will see the problems.

Évaluation :

5

I wish it was a flat fee instead of per mile

Évaluation :

2

While Asking About And Van Rental,I Notice The Parking Lot Was Full Of Of Vehicles, The Clerk Said Nothing Available, But He Said I Could Rent The 20' Are Higher Truck,But Bring It Back By 6:30pm, I had no other choice, Because The Storage unit was Closing Down For Renovation, Once Approaching And Looking inside The Vehicle, DISTURBING, Shocking And Saddening, ItWad Very Smelly And Filthy, Totally Disregard Covid19 pandemic Protocol, Due To The Short Day Rental z

Évaluation :

5

No comments. Perfect

Évaluation :

5

wow, very nice

Évaluation :

3

Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the 89 $storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be 89 $but approximately 160 $. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.

Évaluation :

2

Everything was great until I rented the storage. I personally went to this location 3 days ago to ask about the 89 $dollar storage unit and that I needed a first floor since they do not have an elevator and my mom is getting treated for cancer and can not go up and down stairs. I was told that they did have a unit available and a young man even showed me the unit on the first floor, which I even reserved with the help of this young man. The day I got there with my mom's things, I was charged approximately 160 $for the storage unit instead of the 89 $which I was told 3 days prior. I am very disappointed with this company, because we had to rent the storage unit on the 2nd floor since I had the truck there and did not have time to find another storage unit. The best way to improve the customer service is to, be honest and honor the price that was said to a customer. I was told that they could not change the rates and honor what had been said to me 3 days prior. Not good customer service.

Évaluation :

1

Tapis is hard to explain, but the best way can explain this is staff needs to stop playing games with customers, staff aren't honest with costumers and prices aren't what it says on ads your services or very misleading , plus your staff has bend misleading and misttreading taking Advantage of

Évaluation :

3

Take worn out, damaged, crappy equipment out of service.

Évaluation :

5

Friendly and efficient. Couldn't ask for anything more.

Évaluation :

5

We rented a 10 foot truck and auto transporter. It towed very well. However - two things: 1) the cab didn't smell clean and 2) it was very noisy inside the cab on the passenger side going down the road (engine noise)

Évaluation :

3

Staff was considerably backlogged and drop off took longer than expected. Would recommend additional help on busy days. Gentlemen was pleasant but had 5 vehicles before mind

Évaluation :

4

Inside the units light would be helpful.

Évaluation :

5

Misty was amazing ... most helpful

Évaluation :

5

Everything was fine good service

Évaluation :

3

Customer service was slow, had to wait too long to pick up and drop off. Need to simplify the process

Évaluation :

4

Improvement on drop off ,,, maybe signs or something to show you where to park your rentals would be a good idea, especially if you are dropping off over the weekend. Other than that,it was fine

Évaluation :

1

20+ minutes standing in line to return the truck while the only guy on duty kept the conversation going with some lady who was Just trying to rent an appliance dolly, in between cleaning trucks. Truck needs new u-joints and the climate control has a vacuum leak somewhere, A/C only blows through the defrost vents (standard fault mode w/ loss of vacuum). Limited vehicle selection with only one available on a Friday afternoon.

Évaluation :

1

The truck had cockroaches and now I have to bomb my new place that I just moved because the truck was infested with cockroaches and transferred from the truck to my new home

Évaluation :

3

Left trailer light was not working and the hitch was poorly maintain and hard to use. Will not use again nor recommend

Évaluation :

4

fix the Uhaul website

Évaluation :

3

The van had a bad odor, also the front parking light was not working.

Évaluation :

4

The computer system was terribly slow

Évaluation :

5

None of your employees were wearing masks and the plexiglass set up at the counter was not sufficient. Also, there was no notification at the door for people to social distance and wear masks; none of the customers was wearing a mask except for me. It was a very uncomfortable experience.

Évaluation :

5

I wished the employees wore masks.

Évaluation :

5

We needed a quick rental to take home some things from Lowe's that wouldn't fit in our car. They no longer rent the pickup trucks for that since Covid. The van was clean and there is a cleaning cart outside. If we wanted to wipe anything down ourselves we could have. So glad we were able to walk in and quickly rent it for our needs.

Évaluation :

5

no problems, very efficient

Évaluation :

5

Show how truck works, how to move side view mirrors, how to open back of truck,

Évaluation :

3

It took long to take the truck should have more help no one told us how much gas to put in we filled we were told to bring 1/4 we left 3/4 should we get refund

Évaluation :

5

The van did have a oder inside, maybe someone had a wet dog.

Évaluation :

5

All was outstanding!

Évaluation :

3

Take the truck out of service. The steering and brakes were dangerous to drive any distance.

Évaluation :

5

I was told the bill would be prorated at the return I had the trailer for less then two days was charged for five I am looking for a credit call me 321 266 4954

Évaluation :

5

Dave at the Cocoa location was a great help.

Évaluation :

1

This is my first time “ever” writing a review because I don't usually have this bad of service. I could go on and on or I can just tell you to “SAVE” your money and find another way to move. U-Haul will try to get as much money out of you as possible. In my opinion, it's an absolute scam.

Évaluation :

5

Friendly equipment ready to go

Évaluation :

5

Nothing at this time. Service was excellent.

Évaluation :

5

Great experience

Évaluation :

3

Customer service.

Évaluation :

5

I have used this site several times.

Évaluation :

5

Dave was very helpful with my storage instructions and showing me how it works.

Évaluation :

1

Make sure it roof don't have a hole in it to mess someone's stuff up. Don't lie about the price of the uhaul

Évaluation :

5

Nice new Ram truck. Had hitch already on truck ready to go. Lisa ( I think ) manager very nice.

Évaluation :

4

Quick service, easy pick up and returns. Merci.

Évaluation :

5

Most accommodating friendly, helpful

Évaluation :

5

N?A

Évaluation :

4

I rented a 15 foot truck for 7 hours cost me 65 dollars. I was an hour late returning truck. Loading unloading alone called to let them know I would be late. Went 11 miles put 9 dollars in tank charged me for 4 more gallons. Total rip off.

Évaluation :

4

for a Saturday, it was busy and only 1 employee doing everything which made wait times longer.

Évaluation :

4

More workers. Took me a hour to get a trailer I had reserved. Only one person and big line if people.

Évaluation :

1

I cannot believe how much I paid to use one of your trucks to bail me out of a jam with my job, after my own truck broke down in the morning. The price went up 50 $from the original quote I received. I will never be using one of your trucks for this purpose again.

Évaluation :

4

The young women that waited on me was excellent and went out of her to help me and 2 other customers. She had clock out and was trying to go home, their were no other staff around, so she put her things down and and helped all three of us off the clock. My rating would be different if she did not stay to help. Please look up this person name and thank here for the extra effort.

Évaluation :

5

Cristina went above and beyond to help

Évaluation :

5

Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.

Évaluation :

5

Very friendly and helpful personnel

Évaluation :

5

Pleasure doing business with your folks.

Évaluation :

5

Everything has been positive and professional.

Évaluation :

5

Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman's name who assisted me. If you're able to look that up. Please thank him!

Évaluation :

5

I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel

Évaluation :

5

Well trained staff! Efficient, friendly and accommodating during stressful time.

Évaluation :

2

So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire 135 $for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!

Évaluation :

5

Definitely satisfied

Évaluation :

5

I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.

Évaluation :

2

After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.

Évaluation :

4

Great place

Évaluation :

1

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Évaluation :

5

Very clean facility and very friendly helpful staff

Évaluation :

5

Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

Évaluation :

5

Great!

Évaluation :

2

Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

Évaluation :

5

Greg and Daryl are excellent professionals

Évaluation :

5

Good storage facility

Évaluation :

1

Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

Évaluation :

2

Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER

Évaluation :

5

Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app

Évaluation :

4

Thank you all for your assistance

Évaluation :

2

not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!

Évaluation :

5

Great customer service very helpful will recommend this facility thank you

Évaluation :

5

Very professional, friendly and helpful

Évaluation :

5

great experience....they were prompt and helpful

Évaluation :

1

Parking was horrible. Hours were not convenient. Staff was unprofessional.

Évaluation :

4

The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.

Évaluation :

5

The employees were very friendly and helpful.

Évaluation :

4

There should be water for the people using the storage and working hard ..my suggestion

Évaluation :

5

Tom and David were extremely helpful and personable! Merci.

Évaluation :

5

Customer service was outstanding!

Évaluation :

2

Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless

Évaluation :

1

Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.

Évaluation :

5

Clean and helpful staff

Évaluation :

2

U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .

Évaluation :

5

Staff was awesome. Great service.

Évaluation :

1

I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at 60 $furl. Put in 30 to full but was stil charged 31 $?

Évaluation :

5

Easiest turn-in possible

Évaluation :

4

At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like

Évaluation :

5

Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.

Évaluation :

5

Always very helpful and friendly.

Évaluation :

1

Worst place ever been wouldn't recommend to a nyone

Évaluation :

2

I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I