Évaluations des clients U-Haul Moving & Storage of Cocoa
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Cocoa
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Stephen H. le
Computers were down during my visit. Counter person was helpful and allowed me to have someone else pick up trailer without providing additional personal information since I had provided payment. Not so. My friend not only had to provide all his info, they made him pay for the rental. I see general confusion at this location.
DAVID C. le
I had a major issue with renting a trailer, but it was not the employees or the rental equipment. It took almost 45 minutes to conduct the transaction due to computer issues. They loaded the information, waited, lost the information, had to reload the information, and then start over again. This happened SEVERAL times. Are they working with updated operating systems or programs from the 90's? The staff and equipment were excellent. I will use them again, but hope it will go much faster.
Leroy M. le
Everything was great. Outstanding customer service.
Kathie T. le
Willie provided excellent and quick customer service. Greg checked the van in and had me on my way in no time.
Kyle H. le
Have the correct key in the lockbox. Let me know before the last minute that the location I chose doesn’t have the vehicle I requested.
Benjamin W. le
Nothing our experience was superior.
Orlando S. le
Excellent service.
Orlando S. le
Excellent service.
Hector Manuel D. le
Excellent service!! ????
richard H. le
Rented a 10 ft box truck. The passenger mirror was defective (would stay in place) and the sun visor retainer fell off on my way out of the pickup location. I pointed out the issues when I returned and the rental guy (Jason i think), took a little off my bill without me even asking. They did right by me and I will always use these guys for my moving needs.
Thomas C. le
Had a flat tire before leaving town. Called Road Service but it was going to take a while. I was at Firestone Auto and they told me the tire had 3 nails in it and could not be fixed. Called national and they approved me buying a new tire and they would reimburse me. Then had to return trailer a day late due to Hurricane Dorian mandatory evac and this dealer honored the traffic department request to not charge me for the 6th day. Thank you. Great people
Daniel R. le
Eric Lamb provided excellent customer service!
Gerald M. le
The team were effective, quick, and easy to make a reservation and especially during its return.
MARCIA M. le
Uhaul incident I have been a loyal customer to Uhaul for 20 plus years while in and out of the military and this horrible treatment, disrespect and behavior I will not accept or tolerate. This all started on 08/30/2019. I called to confirm my reservation for 08/31 and was told that there was not an active reservation, I tried to explained to the person who I now know is the manager that my reservation should have gone from a cancellation on 08/24/2019 to an active rental for 08/31/2019 at 0800hrs, I had to hang up the phone because he became very loud, rude and a complete tyrant. After calling the 800# and securing a rental for the rental I needed which by the way 15 to 20 minutes prior I was told that there will have been no rentals till after the H. Dorian at that location on Dixie rd in Rockledge. When I went into the store on 08/31 I ask the female clerk if she knew who was the person I spoke and proceeded to share with her the incident from the prior day and that’s when he began in a very harsh and loud tone of voice talking to me (Manager) he was very rude, disrespectful by raising his voice at me and threatening me to not honor the reservation I made thru the call center. It doesn’t matter that his prior location (up north of his present location-Rockledge) was a hard to serve population, but not everyone you come in contact with because they look different than your have to be disrespected and embarrassed in the manner he did. The most embarrassing part of it he didn’t care that there where other customers present. The customer had to ask him to change his behavior and that he needed assistance from him to return his truck. Again I have been a loyal customer for over 20 years and have never rented or stored my belongings any where else and should have never been disrespected and embarrassed in the manner that I was.
robert d. le
We had problems with the after hours return, and thought there would be an extra charge. I went in the next day ready for an argument. They had already closed out the contract with no extra charge, and could not have been nicer, despite my not so nice attitude. GREAT STAFF AT THIS LOCATION
Reshudia R. le
The guys were very helpful!!
Craig C. le
Although the staff was very helpful and professional the two workers behind the counter were overwhelmed by the number of customers pouring into the store.
GERALD P. le
On 8/29/19, I made a reservation for a pickup truck. I specifically asked if it had a towing ball since I was moving a small trailer. The answer was yes. I arrived at your Rockledge location at 9:45 am for a 10 am pickup. Since we were in danger of a hurricane hit, the place was a zoo. After over 45 minute wait, we were serviced by your courteous agents Jason and Willie. We went out to inspect the vehicle and saw it had no towing ball. When Jason said he could not help us, I asked to meet with his supervisor. He brought me to Gregory who was already quite frustrated by the overwhelming folks trying to get propane. I explained to Gregory: Me: I need a towing ball Gregory: We don't have one. The rental does not come with one. Me: I explained that I was assured that I would have a ball when I made the reservation. Gregory: If you made it through our central office, they have no idea what is going on. Me: The last time I rented a pickup from this location, it came with a ball. Gregory: That was only a courtesy and we are ending this discussion now. Any more and I will cancel your contract. Me: You don't have to cancel the contract since the vehicle without a ball is of no use to me. I went inside and spoke with Jason and Willie. One of them said they would get me a ball. After returning from outside, he said it was not possible. In the meantime, I observed the necessary equipment on your display board. I purchased the ball and related gear for $41.08 and installed it on your vehicle. The vehicle was clean and in excellent shape and I completed my task. I returned the truck to Gregory who inspected it and closed out the account in a grumpy but professional manner. I now have $41.08 worth of towing gear that I don't need and evidently you do need it. I suggest that I return it to your location for a refund. As for Gregory, I will not rent from any location where he is a supervisor. He needs some anger management training. I am 81 years old and I can not remember dealing with such a rude person in all my years.
James H. le
I was very displeased what's the quality of the vehicle when I picked it up. Then I called to let the people know that I might be keeping it another night. I spoke with the lady Ad nauseam about the amount of the cost me how many miles I put on it, and my availability to keep it overnight. At approximately 8 p.m. I got a call from and 5 digit text telling me that they were unable to run my credit card. And then all of a sudden they had a reservation for in the morning. I was extremely unsettling that I was lied to buy a U-Haul representative. Low marks across the board. And I return the vehicle cleaner the one I got it. I only use this quality control method to help you improve your service.
Lauren J. le
Chris and Greg were great! Fast and smooth transaction. :) thanks!
Andrew m. le
Greg and Daryl are excellent professionals
MEGAN M. le
Good storage facility
ROGER L. le
Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.
Lori G. le
Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER
Thomas E. le
Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app
Sabina T. le
Thank you all for your assistance
DANIELLE B. le
not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!
misty b. le
Great customer service very helpful will recommend this facility thank you
JAMES H. le
Very professional, friendly and helpful
christopher e. le
great experience....they were prompt and helpful
Shawn S. le
Parking was horrible. Hours were not convenient. Staff was unprofessional.
Larry R. le
The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.
Hester M. le
The employees were very friendly and helpful.
Jackeline A. le
There should be water for the people using the storage and working hard ..my suggestion
dave l. le
Tom and David were extremely helpful and personable! Thank you!
Audrey H. le
Customer service was outstanding!
Maren C. le
Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless
Chuck H. le
Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.
CHRIS C. le
Clean and helpful staff
JIM S. le
U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .
Victoria S. le
Staff was awesome. Great service.
kim b. le
I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?
Steven E. le
Easiest turn-in possible
Thomas H. le
At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like
Wendy F. le
Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.
heidie g. le
Always very helpful and friendly.
Lurline e. le
Worst place ever been wouldn't recommend to a nyone
LINDA M. le
I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I
Nicole M. le
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