Customer Reviews for U-Haul Moving & Storage of Cocoa

Évaluation :

3

Service was very slow. Need more employees at this location. The two working there did an excellent job and were very helpful.

Évaluation :

4

Check the paperwork to be sure you are not attaching someone else's information to my bill. Otherwise very good service.

Évaluation :

5

Je voudrais remercier Tom de l’excellent service et du support pour m’aider à résoudre mon problème pour mon retour au Canada

Évaluation :

5

Very pleasant

Évaluation :

1

First, there was one person checking in people and the line went to the door. It was an hour wait WITH the reservation already done. Then the truck had 1/2 tank of gas. Luckily I took a picture of the beginning and ending mileage and time. I drove exactly 16 miles and they charged me for 68 miles. I went back to the desk to complain but there is no manager on duty Saturday and Sunday. What kind of service business is that? No manager or assistant on the weekends? Why would I "assume" the worker is going to tell the boss about his screw ups? He would not. I used the U-Haul on Schneck the day before and the transaction was flawless. I will never recommend the Dixie location, ever. If I am not refunded the 52 miles by tomorrow or receive a call I will take this higher, including as many lousy reviews as I can. I am retired so I have lots of time to write...

Évaluation :

5

Guy that helped me check out and in was awesome. Should have got his name…darn.

Évaluation :

5

Friendly staff and worked quickly.

Évaluation :

5

Rework these trailers. The tongue is way too heavy. A man can't lift it. I've seen boat trailers with brake systems that can carry over 13 000 pounds with a better design.

Évaluation :

5

Ron was fantastic helping us load my antique car on pick up day. And the young lady who checked us in was also very helpful.

Évaluation :

1

I got charged twice for one time visit. The person behind the desk is overwhelmed with everything. He don't have time for anything.

Évaluation :

5

Best service ever Hitch on in less than a hour Thanks Again

Évaluation :

1

Could never reach an associate on the phone for three days. Made planning my trip difficult. the online app was just as bad. with getting help or information.

Évaluation :

1

I reserved a 26 ' truck for a one-way move on 3/21/2024 for a pick up date of 3/31/2024. I was sent an email stating that my 26' truck was guaranteed and for 3/31/2024 and it wasn't. I was given a 20' truck and was told by scheduling to " deal with it". What poor customer service and no one would do anything about it. I will never use U-haul again.

Évaluation :

5

Rented a car hauler. Service is exceptional. The tires on this trailer were used past safety. Did not noticed until I reached the first rest area on hw 95. I had to drive 1600 miles . If you rent a trailer check the condition of the tires first .

Évaluation :

3

Went up on storage fee just about every few months. It's like they were purposely trying to remove people to make room for others or something. Attitude wasn't the friendliest when approaching front desk and that was the "owner" himself. Not welcoming at all.

Évaluation :

3

The guy had an attitude did not plug trailer lights into truck did not know till I was in the mountains of New Mexico with ice sleet and snow and no trailer brakes could have killed us

Évaluation :

3

The trailer was dirty inside and then there was a roof leak so my items got wet. Not great.

Évaluation :

5

I can not believe that I can not come in and check in or check out with a human being. The smart phone is replacing human beings. That is the only thing I didn't like. I'm Old school.

Évaluation :

5

Customer service we're great.

Évaluation :

1

I reserved a pick up truck - went to pick it up and was told I could ONLY pick it up using the U-HAUL app on my phone. Long story, but after 40 minutes of trying to get the app to work, I changed the vehicle type and was out of the store in about 5 minutes. This is the only reason I'm rating it one star. The check-out process was super quick, and I'm very happy with that.

Évaluation :

4

This rental was a disaster as the original location did not have our vehicle and basically told us we were on our own to find another one. We had no explanation as to why no one called prior to tell us this or received any help. We had movers coming in one hour. Very very bad experience. This was the location off Pineda in 32940.

Évaluation :

4

Trailer needed maintainance which the employees did repair during our pick up.

Évaluation :

5

Thank you for both installing our trailer hitch as well as being great to work with as we rented a trailer to move from Florida to Michigan.

Évaluation :

5

Great customer service, clean rental, convenient location.

Évaluation :

4

It was no fault of the location but the truck share instructions were not working for the rented pickup truck. I was in the store for an hour working with counter service to figure out how to get the pickup truck dispatched. After all attempts getting it dispatched under the existing rental, the rental was cancelled and manager completed a new reservation dispatching the truck. An hour of my time was taken and delayed me from getting where I needed to go. Once the problem was resolved and the truck was dispatched, it was smooth sailing.

Évaluation :

4

Ensure reservations are honored.

Évaluation :

1

I waited 20 minutes to get the trailer, he had to say something to the attendant to let me check the trailer in because I waited over 20 minutes before I even said anything

Évaluation :

5

Not where I dropped the Trailer

Évaluation :

5

I had great friendly quick service. Great experience and I will be back thanks.

Évaluation :

5

Amazing seevicen

Évaluation :

5

Very helpful with assisting me with what I needed to know about the equipment. Friendly people. T'anks.

Évaluation :

5

Linda was a great help in my needs

Évaluation :

5

The employees were very helpful and friendly, and the reservation, pickup, and return process was very easy.

Évaluation :

2

The app didn't really work when I dropped off the truck. I clicked the button to return my truck and I was able to answer a few questions but then it kicked me out and I couldn't finish. I didn't know what to do so I am hoping that I don't get charged extra fees. I found the truck just like I found it.

Évaluation :

5

Sierra is a great asset to your company. She's very efficient and has great customer service skills. She was a delight to work with. The young man who received the truck upon return was also wonderful to work with, regrettably I neglected to get his name.

Évaluation :

5

I had pre ordered a week before & while waiting the 26 footer came in. Don't like how the pre order was handled. Service people great.

Évaluation :

5

All was well

Évaluation :

1

Equipment was not in proper working order. When I had to replace equipment the process was difficult. The gentleman would rather curse and fight with replacing a light than switch out the trailer. The older gentlemen was rude and had a serious lack of customer service and patience. The worse part about the experience the gentleman threw the invoice to me rather than place it on my hand. David and his shift was amazing. This gentleman was not.

Évaluation :

4

Some bugs managed to get inside the storage units occasionally due to gap under the door being relatively large. No visible cause other that the door gap. Still satisfactory service and staff

Évaluation :

4

No light in storage unit.

Évaluation :

5

Quick drop off, and a painless process. Always good service from this location.

Évaluation :

3

Improve customer experience/ interaction.

Évaluation :

5

Continue to make us all feel welcome at all times. Dave (I sure hope got his name right) and his staff is not only knowledgeable and most helpful, but always kind and courteous.

Évaluation :

5

The attendant saw us drive up, pointed to where to park the trailer and then proceeded to help us disconnect and electronically check us out. It all took less than a few min with the receipt being emailed to me. It was awesome.

Évaluation :

3

The truck was in good shape. Maintenance needs to look over the truck. Electrical was not working properly especially at night. Targeting more of the area of the headlights. The front of the truck had damages, along with some interior damages.

Évaluation :

1

Quote price for installing hitch at ~$175. Call and say it's way more difficult to install and double price to ~$350 and then finish job and send email confirming complete two hours later. Two hours of labor at $175 per hour is ridiculous…

Évaluation :

5

The manager and co-workers were extremely helpful and very friendly

Évaluation :

5

My favorite location to use (Have had problems with other local stores) And “ANGELA P “ is the ACE & the QUEEN of Hearts 🫶🏽 Ruthy W

Évaluation :

4

Truck floor needed to be swept, there were some kind of food crumbs on the driver's side floor mat. There was also a used water bottle left in the vehicle. I had to to throw away the bottle, and remove the mat and shake it, so that I could return the truck clean, even though it should not have been my responsibility.

Évaluation :

5

I was forced to use this location as the first choice had the size moving van we needed. When we got there, 141 Clearlake Road in Cocoa, FL, we couldn't open the lock box. Stood in that cold ass weather and neither code they have is worked for any of the three lock boxes. I was very disappointed in UHaul. I searched all over after that and couldn't find a truck the size we needed and had to settle for a much smaller one. I wasn't compensated or credited for any of the time wasted not was I even given an apology from UHaul. This was a very disappointing experience.

Évaluation :

5

Nothing! Service was great from picking up, to several extension, to dropping off my rental.

Évaluation :

5

Very friendly staff, and dedicated to provide quick and easy solutions.

Évaluation :

1

Worst experience ever. I booked Merritt island online and get the office and they don't have my unit available. They gave me another unit in the office location and it was disgusting. At the last minute I had to call around and get a new unit elsewhere. I better not get charged for this unit.

Évaluation :

1

I better not get charged for this unit. I came in and there were no units available. I booked a specific size and it said it was available and then I get there and it wasn't. This is the second time this happened with this particular U-Haul. Never will I use U-Haul again. Last minute I had to call around to get a new place at a super clean nice place. Thanks for nothing!

Évaluation :

5

Everyone was friendly and made it easy to move in and out. Genuinely had no issues here!

Évaluation :

3

The newer staff members was not familiar with the processes for issuing storage. When I asked how long they worked there they said a month. It would greatly benefit your team to have everyone on the same level. I had movers being paid by the hour and I had to wait until the person that could issue the storage returned from lunch. This could have been avoided with proper training. Otherwise the staff was very helpful. Corey & Sutton did the best they could.

Évaluation :

5

Helpful staff. Extremely clean facilities. Fortement recommandé!

Évaluation :

5

Everyone was so nice

Évaluation :

5

Very helpful !😄

Évaluation :

5

Very friendly and helpful staff. Facility is the cleanest I have used. Highly recommend the Rockledge Florida facility.

Évaluation :

2

I was promised a lock that was not in the unit and when I came into the store after calling ahead and taking time off work I was told there were no more locks which left my unit unlocked.

Évaluation :

5

Misty is just an amazing person and is always helpful and friendly.

Évaluation :

5

Please get the air conditioning fixed in my section.

Évaluation :

1

The inside of the facility was always over the Temperature range on the thermometer on the wall . During the day the temp was unbearable to stay in for any length of time , so if I needed to move stuff there or around in there it was in evening . It did say it would be temperature controlled so I don't feel I got my moneys worth since I paid for it . For this reason I won't be recommending uhaul. And also I. The beginning we served a ground floor rental unit and that day when checked in the man said he only had one unit left and it was upstairs I'm disabled and stairs are difficult for me but he didn't seem to care .

Évaluation :

5

Secure facility with very helpful staff, especially Dave! Thank you!

Évaluation :

2

Access to units is very difficult. Up stairs down stairs doorways not large enough for large furniture. Rented unit had to cancel and find something more adequate

Évaluation :

3

I waited for help for 25 min when i was trying to rent the unit because I am disabled and needed a down stairs unit and no one knew if there was one available then when there was finally someone to answer the question he didn't even stop walking and talking on his phone he said "nope" the guy helping me said what can she do he said " go somewhere else" if I wouldn't have needed something that day I absolutely would have gone somewhere else

Évaluation :

3

The staff was absolutely terrible. There were 4 people working and no one was interested in helping in any way shape or form when we were having difficulty entering the facility. They even lied and said there was no other way to access my storage unit. The person cleaning the windows actually told myself and the movers I had hired the other way to get in. The staff inside finally let us in this way and then were terrible when we tried to find the best route to exit. This is not the first time I have had issues with the staff at this site. Someone needs to evaluate the quality of their employees.

Évaluation :

5

Alexa was amazing. We were displeased to find out a booked reservation did not guarantee a unit after moving from PA. She listened to us, addressed our concern, stayed very professional and got us a solution we were happy with. In the middle of helping us she had another customer rudely and continuously interrupting and she addressed that with poise. Afterwards she gave us a full tour to ensure a successful transfer. She is a value to your business.

Évaluation :

5

We stored an extra mattress for a year… and it came out as good as it went in!! No animal or bug damage… facility is clean and the staff was always super friendly!!

Évaluation :

2

Its Obvious that everyone working here knows one another thru family cousins what not. This was booked out of town. Im pretty sure we requested an air conditioned unit. A fan!? In Florida!? No. I would never recommend this to anyone I care about, let alone, passing strangers. Sure, a free month because they screwed up my intake! I cant wait to get my stuff out of there. Uhaul is Great! This place SucKs! Sorry...

Évaluation :

1

I stood 35 minutes with a frustrated employee who didn't know what he was doing and no one helping him but rather interrupting him to ask questions for their customer. My daughter and dog were out in the 98 degree heat all this time. I am disabled and needed a storage unit on the ground floor. They didn't want to go look and see if there was one so the boss came in and when he finally got off his phone said " well you can take upstairs or go somewhere else" I will never use that uhaul again

Évaluation :

4

Found cockroaches outside unit when unloading.

Évaluation :

4

Parking and access to doors for loading and unloading were blocked a lot by U-Haul trucks, so access was not convenient at times.

Évaluation :

4

Access code had not been activated by U-Haul corporate by the time we unloaded and departed the storage facility. Codes should be activated quicker for best customer service.

Évaluation :

3

It was a little to hot needs to be cooler

Évaluation :

4

In order to rent a climate controlled storage space large enough for my needs I had to put my stuff 30 miles from where I was moving to after traveling from the Gulf coast to the Atlantic coast even though there were several storage facilities much closer.

Évaluation :

5

Wonderful staff and convenient location.

Évaluation :

4

Online rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v get

Évaluation :

5

I am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. Merci.

Évaluation :

5

Nice and helpful staff. Would recommend to anyone.

Évaluation :

4

There is no lighting inside the the locker. This makes it difficult to find specific items.

Évaluation :

3

Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.

Évaluation :

4

Inside the units light would be helpful.

Évaluation :

5

Dave at the Cocoa location was a great help.

Évaluation :

5

N?A

Évaluation :

5

Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.

Évaluation :

5

Very friendly and helpful personnel

Évaluation :

5

Pleasure doing business with your folks.

Évaluation :

5

Everything has been positive and professional.

Évaluation :

5

Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman's name who assisted me. If you're able to look that up. Please thank him!

Évaluation :

5

I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel

Évaluation :

5

Well trained staff! Efficient, friendly and accommodating during stressful time.

Évaluation :

2

So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!

Évaluation :

5

Definitely satisfied

Évaluation :

5

I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.

Évaluation :

2

After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.

Évaluation :

4

Great place

Évaluation :

1

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Évaluation :

5

Very clean facility and very friendly helpful staff

Évaluation :

5

Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

Évaluation :

5

Great!

Évaluation :

2

Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

Évaluation :

5

Greg and Daryl are excellent professionals

Évaluation :

5

Good storage facility

Évaluation :

1

Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

Évaluation :

2

Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER

Évaluation :

5

Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app

Évaluation :

4

Thank you all for your assistance

Évaluation :

2

not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!

Évaluation :

5

Great customer service very helpful will recommend this facility thank you

Évaluation :

5

Very professional, friendly and helpful

Évaluation :

5

great experience....they were prompt and helpful

Évaluation :

1

Parking was horrible. Hours were not convenient. Staff was unprofessional.

Évaluation :

4

The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.

Évaluation :

5

The employees were very friendly and helpful.

Évaluation :

4

There should be water for the people using the storage and working hard ..my suggestion

Évaluation :

5

Tom and David were extremely helpful and personable! Merci.

Évaluation :

5

Customer service was outstanding!

Évaluation :

2

Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless

Évaluation :

1

Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.

Évaluation :

5

Clean and helpful staff

Évaluation :

2

U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .

Évaluation :

5

Staff was awesome. Great service.

Évaluation :

1

I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?

Évaluation :

5

Easiest turn-in possible

Évaluation :

4

At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like

Évaluation :

5

Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.

Évaluation :

5

Always very helpful and friendly.

Évaluation :

1

Worst place ever been wouldn't recommend to a nyone

Évaluation :

2

I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I