Customer Reviews for U-Haul Moving & Storage of Cocoa

5 871 évaluations

213 Dixie Ln   Rockledge, FL 32955
(E Of Us Hwy 1)

(321) 632-7874

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(321) 632-7874

213 Dixie Ln
Rockledge, FL 32955
(E Of Us Hwy 1)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Location was scheduled to open at 9:00am. LOCATION NEVER OPENED UNTIL 10:55am. THIS CAUSE A HUGE DELAY FOR ME SINCE I HIRED MOVING HELPERS AND HAD TO PAY THEM TO SIT AND WAIT UNTIL I PICKED UP THE RENTAL TRUCK.

PETER A. 
Évaluation :
3

Fuel level was below full. I had to fill with 20,00 $ fuel to leave as full. Travel was only about 36 miles so tank was definitely lower than full.

Eugene R. 
Évaluation :
3

Check out was very pleasant and professional. Return was a different girl. Very rude non communication. Just walked out logged trailer in. Picked up neck of trailer, moved it, dropped it and walked away. Didn't say 2 words.

CHRISTOPHER H. 
Évaluation :
2

Service very slow. Personnel were standing around talking versus helping customers.

Rod M. 
Évaluation :
1

We were treated disrespectful by employee by the name of Susan Mccullah. She would not allow us to remove our property from the vehicle. I ask her about the extra charges she told me that she would not talk to me about it. I ask her again in a calm voice why army charging me a cleaning fee when you see the teucknis clean. She said I can do what I want and demand that we leave the building. I told her that we would not until we get our property so we called the police. This lady is very rude and should not be in customer service. I want thank Kalee for all her help to deescalate the problem.

SHEILA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAWN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Keep Doing What Your Doing.

Tod C. 
Évaluation :
1

All the location had to say about the maintenance issues with the truck was that it wasn't their problem.

MATTHEW D. 
Évaluation :
5

Awesome customer service. Hitch was put on my car in record time. Merci.

Donna E. 
Évaluation :
1

After placing an online reservation for a van, I was stopped part way through the self pick-up inspection process by an associate and told the van had been promised to someone else that morning, and I would have to switch vehicles, despite my reservation. After being switched to a different van, I heard the locations employees (who were outside taking frequent vape breaks) calling me "weird" because they didn't understand why I was walking around the vehicle. (I was conducting a vehicle inspection before leaving the lot, something done with self pick-up, and something I would think a U-Haul employee would recognize.) After finishing inspection of the second van, I entered the drivers seat and started the van and immediately a tire pressure sensor indicator came on the panel, I shut the van off for 5 seconds and started it again, the same indicator came on, I exited the van and returned to the service counter to inform location staff, and ask to be switched (for the second time) to another vehicle. The same employee who both made me give up my first reservation, and called me "weird" for doing a vehicle inspection, told me quote "Oh, we're aware, the sensor is broken, it's fine, you can drive it like that." I told her I would not drive a vehicle with a broken sensor off the lot and to please switch me, I had to wait for another employee to do so as she did not know how. Total time wasted was 1:30 hours! I had to extend my reservation into the next day to accommodate the lost time and pay over 70 $to do so! Terrible customer service! Poorly trained staff! Rude and insulting! WOULD NOT RECOMMEND TO ANYONE!

Dustin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramiro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNON P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
5

Nothing at all the U-Haul service is great I don't have any current expectations I'm very satisfied with the service

William S. 
Évaluation :
5

The only issue was the U-Haul app and trying to do a late return. Otherwise it was a great experience, great staff, and easy !

Cindy S. 
Évaluation :
5

Keep up the good work!

Thomas M. 
Évaluation :
5

Best uhual experience I have ever had. I was supposed to lick up in Titusville but they messaged me to go to Rockledge and then cancelled my order. Susan got me up and going very quickly with a Jew contract. Drop off was ask a breeze!! The ladies were so great!

Cassandra M. 
Évaluation :
4

Employee very helpful and knowledgeable very courteous and friendly

Richard B. 
Évaluation :
5

We stored an extra mattress for a year… and it came out as good as it went in!! No animal or bug damage… facility is clean and the staff was always super friendly!!

Ronald B.  |  Expérience générale 
Évaluation :
5

Merci

Remmert R. 
Évaluation :
3

I was told to drop the rental at this location. It was 22 miles out of my way and I passed several other UHaul locations. Then they tried to charge me for over mileage. The lady waived the charge but I was not happy.

KEITH Y. 
Évaluation :
4

Although the customer service Personnel are very helpful and kind, clearly U-Hauls customer service line is not set up for the amount of service it is receiving. Ahold wait time of 30 minutes is completely unacceptable. In addition unfortunately the Staffing in this Center is also inadequate. There was 10 minutes today waiting for someone to check me in the end a queue of over five vehicles or equipment. This is also an acceptable level of service. The center was extremely busy and needs more personnel. Finally Personnel were very unhelpful clearly stressed and my experience with them was not acceptable but I'm not sure the fault lies with them. A U-Haul is often necessary. So asking our experience is a little disingenuine. Of course it's acceptable or going to be okay because we have to use it. But you guys have a lot to do to increase the level of service and customer experience at this Center. Your staff is overwhelmed and your telephone lines are clogged.

DIANE B. 
Évaluation :
4

I did self drop off

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan P. 
Évaluation :
2

More employees, stop double charging customers. I was charged for 2 days when my receipt and contract clearly stated 1 day. Ive used this location a few times before but never again

Kristy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George L. 
Évaluation :
5

Everyone was awesome no complaints no improvement needed

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARRY K. 
Évaluation :
2

You need about 3 more employees on Saturday. Disappointing service. Booo

KEVIN C. 
Évaluation :
3

Your general manager needs to do his job! He should make sure that his employees don't leave 6 dirty house AC filters in the back of a van. Also the general manager has no regard for people's personal info. Was checking back in and the wind blew the door shut and locked my iPad in the van. According to him leaving an expensive piece of equipment with individual personal customer info on it is not important enough to do his job, and come unlock the van. What happens if the air filters came from a COVID home and the next customer gets sick! What happens when the equipment gets stolen and people's personal info get hacked! HE DOESN'T CARE!!!!!!!

Mary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
1

When you accept a reservation, honor it! Train employees, when presented with a reservation number, a valid driver's license and a valid credit card, not to refuse the rental and say things like, “ I don't feel comfortable renting to you,” and threatening to call the police. Also stop the bait and switch. Finally, honor the 50 $reservation guarantee. The staff clearly needs training in customer service.

Christine R. 
Évaluation :
5

Awesome customer service at pick up and drop off

Terri T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS Q. 
Évaluation :
5

Susan was very helpful and friendly

Randy S. 
Évaluation :
5

The staff at this location was EXCELLENT!!!!!!!!!!!!!!!!!!!

Frank S. 
Évaluation :
5

People who rent often should be given a discount...Thanks

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reuben S. 
Évaluation :
4

make sure customers know about the folding tire fender on the car trailers

jeff F. 
Évaluation :
2

Its Obvious that everyone working here knows one another thru family cousins what not. This was booked out of town. Im pretty sure we requested an air conditioned unit. A fan!? In Florida!? No. I would never recommend this to anyone I care about, let alone, passing strangers. Sure, a free month because they screwed up my intake! I cant wait to get my stuff out of there. Uhaul is Great! This place SucKs! Sorry...

joe k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Na

Susan F. 
Évaluation :
1

I stood 35 minutes with a frustrated employee who didn't know what he was doing and no one helping him but rather interrupting him to ask questions for their customer. My daughter and dog were out in the 98 degree heat all this time. I am disabled and needed a storage unit on the ground floor. They didn't want to go look and see if there was one so the boss came in and when he finally got off his phone said " well you can take upstairs or go somewhere else" I will never use that uhaul again

Judith B.  |  Premières impressions 
Évaluation :
2

The installer was not able to the job that I originally paid for. I paid for the towbar and wiring plus installation but he was unknowledgeable of how to do the wiring for the brake lights so I had to leave with an unfinished product that you advertise to to install by trained professionals. Not the case at this location at least. So now I have to find somebody else to finish the brake light wiring and pay what will most likely cost me more in the long run

Jeremy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN T. 
Évaluation :
5

This location is larger, which makes it easier to choose from, but dropping off is always easier at this location.

Anita L. 
Évaluation :
3

After returning the trailer where I told them it was going Uhaul decided to rewrite a contract for 5 times the amount agreed to. I had to pay for their mistake. Uhaul does not seem to care about anything more than money. Highly disgusted with this whole experience. I will look elsewhere in the future for moving needs.

JOHN D. 
Évaluation :
5

Everyone was friendly and very helpful would definitely recommend this location. Shout out to Magical Misty

REBECCA B. 
Évaluation :
5

This is the second time I visited this location. Staff is efficient and friendly. Took only a couple minutes to be checked out and on my way

JEAN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE W. 
Évaluation :
5

I rented a 10' U-HAUL to drive from Florida to Boston. The vehicle I received was practically brand new and very well maintained. My daughter and I (two ladies driving over 1300 miles) had a smooth, issue free trip.

JEANNE S. 
Évaluation :
4

Return experience was not much to desire. Employee took my name, moved the van, checked it in then took a smoke break. Had to send someone to find her, didn't know check in was complete..20 minutes later she comes back in and ask what I needed. Can I get a reciept? Overall good just need better customer service..

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DREWHOWARD C. 
Évaluation :
2

The location was understaffed for a long weekend. It took us 45 minutes to get the trailer hooked up. When i tried to return it after hours the pull in lane was so backed up it was impossible even if the app allowed me to find my reservation to check it back in. Additionally the only other employee was wearing political garments that some potential customers would find offensive.

ALAN Z. 
Évaluation :
4

Found cockroaches outside unit when unloading.

Jeffrey H.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Debbie G. 
Évaluation :
2

They were very busy but that does not excuse not checking the vehicle, we had no lights for the duration of our rental.

MARKT T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alyson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brentz G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jedediah S. 
Évaluation :
4

I pulled up the truck to return it and the service staff just walked away. My friend had to go into the store and ask them to come back and help me return the truck.

Scott S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tobin B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Teressa M. 
Évaluation :
5

I am a landscape designer and I work outside in Central Florida it is super super hot right now I believe it is illegal to work in attics this time of year I noticed because my truck is broke down I've rented trucks a lot lately and you have people installing hitches in your garage and is extremely hot in there my mechanic just bought 800 $worth of fans for his crew in his shop because it's so hot even with all the bay doors open I'm going to drop off a fan when I bring the truck back but maybe you guys could pitch in

JEREMY G. 
Évaluation :
2

The rep was rude upon check in for ko reason. Then My gas mileage was put in wrong upon return and I was charged like 75 $because of it. I went to the store and I was told the complaint would be put on the managers desk and he would call me asap and that was 3 days ago. Also the same rep was rude again.

Tanya T. 
Évaluation :
2

The person that checked me in was good but handed me off to an insane lady. Shaw's screening at me from when I was backing up the truck until I left. She did not envelope see that the chains for the vehicle were on the ground. It took all I had to keep my composure

Pietro D. 
Évaluation :
3

The Car hauling trailer had a tire with low pressure. I had to add air to the same tire the entire trip from Florida to Oklahoma. The tire should have been fied before I left. They just added air to the tire.

Donald M. 
Évaluation :
5

Check in process went off without a hitch. My problem is when I returned the vehicle before closing and the same person was a totally different person. He became short tempered arrogant and seemed not to have time for the customer but to rudely pointed to a poster and bellow follow those instructions. He appeared to be more concerned about leaving on time verses taking care of customers. I was not the only one at the time of bringing my vehicle back to have witness this shameful behavior. I hope that someone else wrote a similar review. I will reconsider using U-Haul in the future.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
4

Parking and access to doors for loading and unloading were blocked a lot by U-Haul trucks, so access was not convenient at times.

RUSS W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dean S. 
Évaluation :
4

They were very helpful in getting me a trailer because the one I was supposed to have was in an accident just before I was to pick it up. I was disappointed I. The Covid prevention protocol with the surge in cases right now.

EDMUNDJ M. 
Évaluation :
1

Call for more info 407-506-5960

Wallace R. 
Évaluation :
5

My experience was good. Didn't take to long to check in. Truck was to clean on drivers side. Checking out was fast, that I liked. Overall I would rent from them again and would recommend this location.

Jill G. 
Évaluation :
5

Everything went smooth. The staff were friendly and polite.

Mary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
2

One person who was overwhelmed and didn't process my return until next day some 19 hours later and the gall to charge me another day..... CREDIT ME ASAP

JAMES G. 
Évaluation :
5

Very professional. Great experience.

Jessica S. 
Évaluation :
1

Vehicle had almost 127 000 miles. Ran like a lawn mower. Inside was dirty. Given the Covid times we live in, you would think uhaul would have some type of sanitation guidelines in place. Directions to pick up the vehicle early after registering online the night before were vague and did not work.

sheliah F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
4

it was not convenient for us to drop vehicle off here...it is 20 minutes and 15 miles from our home where we moved...there are many other locations closer to us but we were not given the option to drop off closer. I understand you need trucks at certain locations but don't make it so inconvenient for us

JOHN P. 
Évaluation :
4

Solid experience, good service, and a working vehicle not much more to ask for.

JEREMY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE R. 
Évaluation :
3

Don't have online check in for reservations if you're going to require the customer to go through all the same paperwork during pickup, it doesn't save time. If you only have one employee working, you shouldn't be open.

Jerome D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Access code had not been activated by U-Haul corporate by the time we unloaded and departed the storage facility. Codes should be activated quicker for best customer service.

Kevin c.  |  Premières impressions 
Évaluation :
3

It was a little to hot needs to be cooler

APRIL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simpson B.  |  Premières impressions 
Évaluation :
4

In order to rent a climate controlled storage space large enough for my needs I had to put my stuff 30 miles from where I was moving to after traveling from the Gulf coast to the Atlantic coast even though there were several storage facilities much closer.

Paul r.  |  Expérience générale 
Évaluation :
5

Wonderful staff and convenient location.

JOHN N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh D.  |  Premières impressions 
Évaluation :
4

Online rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v get

ALIX P.  |  Online Move In 
Évaluation :
5

I am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. Merci.

Paul r.  |  Premières impressions 
Évaluation :
5

Nice and helpful staff. Would recommend to anyone.

JASON D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dane W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia K.  |  Expérience générale 
Évaluation :
4

There is no lighting inside the the locker. This makes it difficult to find specific items.

ROBERT S.  |  Expérience générale 
Évaluation :
3

Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the 89 $storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be 89 $but approximately 160 $. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.

ANGELICA L.  |  Premières impressions 
Évaluation :
4

Inside the units light would be helpful.

Richard H.  |  Expérience générale 
Évaluation :
5

Dave at the Cocoa location was a great help.

Denise B.  |  Online Move In 
Évaluation :
5

Pleasure doing business with your folks.

Mark B.  |  Premières impressions 
Évaluation :
5

Everything has been positive and professional.

James D.  |  Premières impressions 
Évaluation :
5

Well trained staff! Efficient, friendly and accommodating during stressful time.

Virginia K.  |  Premières impressions 
Évaluation :
1

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Theresa R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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