Customer Reviews for U-Haul Moving & Storage of Coconut Creek

3 337 évaluations

5431 Johnson Rd   Coconut Creek, FL 33073

(954) 428-7369

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(954) 428-7369

5431 Johnson Rd
Coconut Creek, FL 33073

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

_

Devon B.  |  Online Move In 
Évaluation :
5

Everything was great. No problems checking out or in. Second time in a year I rented a truck, and great both times.

Jonathan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher L.  |  Expérience générale 
Évaluation :
5

The management and staff were very accommodating and friendly.

Jacqueline W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELSO D. 
Évaluation :
1

The lady was very rude . Very poor service.

CHANDAN K. 
Évaluation :
5

I had another great experience. The agent was helpful and professional. The guys who checked me back in were helpful as well.

VICTORIA S. 
Évaluation :
4

The truck smelled like cigarettes. Not pleasant.

GARY K. 
Évaluation :
5

Le service à la clientèle était génial. The employee was polite and knowledgeable. I can't think of any areas for improvement.

David B. 
Évaluation :
5

The ladies at the store were incredibly nice. What a wonderful service they provide! Fast, polite, and nice.

SANDRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia H.  |  Premières impressions 
Évaluation :
5

Excellent service and facilities

ANIBAL A.  |  Expérience générale 
Évaluation :
5

this was a disaster for uhaul, though they got my ubox close they never did get it where they promised and tried gaslighting me in the process, my order was changed without notifying me and I'm quite glad i kept my original copy. the location i loaded was fine, actually great, after that it went downhill. My ubox wasn't delivered to the correct location and i was never notified, nor was i ever sent or given a detailed reciept and i was told "it's not that far to the other store". the other store was a disaster, they had no boss on site, no one to retireive my ubox and literally had no idea who to call. a uhaul repair team passing by was able to retrieve my box and moved it outside where they left it so i could unload. Add in multiple hangups while trying to locate my ubox and a rude and insulting email insisting i was wrong when i had written proof has left me quite unsatisfied. all in all, not thier finest hour.

david G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADEMAR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILHELM T. 
Évaluation :
5

A better job at cleaning the vehicles interior cab as well as the truck itself. Also the scanning of a bar code on the building was a first for me as I did and mostly do after hour returns. This was a hassle and did not operate well on the website, atleast on my phone. This was never needed in the past and a headache, to have to go to the building then back to the truck then back to the building again to drop off the keys. As I was leaving, I had to help another 2 people that were having issues with this same thing as well. It was never like this before and a lot less aggravating.

Robert C. 
Évaluation :
5

Awesome experience and staff!!

Mirela D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDELL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS R. 
Évaluation :
5

Great experience and staff. Store always had what I need for supplies.

MIRELA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARINEZSOUZA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared H. 
Évaluation :
4

Not go to the margate uhaul

Sean G. 
Évaluation :
2

Everything was fine until drop off. The person who was inside was extremely rude and condescending when I came inside after completing the rental to drop off the key. Everything else was great but she could use a little customer service training.

LYNDSEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
5

Hard to do from the phone, but easy in store and staff was excellent. Very smooth process

Steven D. 
Évaluation :
4

I was charged at the drop location for dropping off the truck late . The charge was reversed .. but it's the aggravation

TAAREEMIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis M. 
Évaluation :
1

Be accurate when someone return the truck. I was charged for gas when I returned the van to the gas level received. It's very inconvenient be calling the facility for someone to fix the mistake However the manager was very nice and professional

JUAN C. 
Évaluation :
5

I refilled my gas tank to where it started when I was finished, upon getting my receipt emailed to me, they charged me for 2 gallons of gas @ $4,75/gal. I am Pissed to say the least.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine S.  |  Expérience générale 
Évaluation :
5

Hire, train and maintain professional efficient personnel such as Sherry and the team I met today from pickup to drop off

GUSSIE H. 
Évaluation :
1

Started my morning at the Adventure Center location in Fort Lauderdale. Arrived to pick up my rental truck at 9:45 am. This location opens at 10 AM. I wanted to be the first customer of the morning so I wouldn't have to wait. I noticed there was no truck waiting. After speaking to the agent i was told there were no available trucks. I had a confirmed reservation. I was told that they were looking for a truck for me and that it could take hours to find if at all. I was scheduled to move out of an apartment that morning. Everything was packed and I had movers coming to help. I also had a storage facility that I had to reach that was 2 hours away before 5PM. I went home and received a call from Uhaul about an hour and a half later. I was told there was an available truck 30 minutes away from our location. I agreed to go pick up the truck at 12:30 PM. Upon arriving at the facility I had to wait in-line because there was only one person working. It took at least an hour to get everything set. I was told that truck was in the garage. As soon as I pulled out of the dark garage I could see that the whole windshield was cracked. I mediately went back inside and told the girl. Then I was told there was no more available trucks. Out in the garage I had seen that there were multiple trucks. At least 10. The agent then try to find us a truck at another location. I was told the only truck available was in Miami. There was no way I was going to Miami. I finally got the agent to call her manager and switch one of the in town rental trucks that we're outside to a one-way rental. By the time i was home with the rental it was 2:30 pm. I lost my moving help on both ends of the move. This was the worst moving experience I've ever had. For all this aggravation all I received was 4o free miles. I should at least be reimbursed for the extra half tank of gas that I left in the tank. It's very hard to do judge how much gas will be needed.

Mallory W. 
Évaluation :
1

On 12/31/2021 Uhaul at Coconut Creek location overcharged us by $66,58 for fuel fee and charge. However, we returned the truck with the same fuel level as at the time we took the truck. We will argue this with stopping by and calls to this Uhaul office. We rented several times at this location, and noticed that the fuel level on paper exceeds a little the real fuel level shown on the dashboard. Once before this Uhaul location overcharged us for the 1 extra day of Rental, just for us being late 10 min on the vehicle return.

ILYA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATANEAL B. 
Évaluation :
5

I would like to give Rich Keery a shout out he was the nicest and most helpful.

Adam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaberial A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim P. 
Évaluation :
5

Annemarie McKenzie, help me soon much, I had a very stressful day and Annemarie come to the rescue, her attitude was very nice, they need to hire more people like Annemarie, thank you for all your help 😊

alexander o.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIZ P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexander O. 
Évaluation :
5

Excellent place 👌 the staff is amazing thanks Annemarie 😊 you are the employee of the year

alexander O. 
Évaluation :
5

Annmarie and Cherie were outstanding! best storage place we have ever used.

LAUREN A.  |  Expérience générale 
Évaluation :
5

Great services!

ALLEN J. 
Évaluation :
5

Customer service was HORRIBLE. Your employees were on their cell phones and made me wait to receive my truck. One employee had to come out of her office to help me because the other employee was on her cell phone and wouldn't process my paperwork to take the truck .

ANTHONY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO L. 
Évaluation :
5

Neat and clean equipment, they are tops Manager, very professional

Hernando F. 
Évaluation :
3

better customer service at location both retuning and pick up. felt like it was a bother to them.

MWAI B. 
Évaluation :
4

Desls

ANA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILVIA R. 
Évaluation :
2

Vehicle was not ready for the date/time that was reserved. Truck was then given to us with no gas.

MATTHEW L. 
Évaluation :
5

Everything was good. Thank you!

Antonio B. 
Évaluation :
5

Elevator shot off with me

Morris B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Everything was cool

Antonio W. 
Évaluation :
5

Two women in particular went above and beyond to help make the moving and storing experience very easy for my family. Latwana and Tasha in the Margate Florida store were incredibly helpful!!

Peter K.  |  Expérience générale 
Évaluation :
1

Had to wait an hour to get my vechile. Only one young lady working the desk. Then after waiting my vechile had a dead Battery. And this was with a reservation. Had to come back 6 hrs later to get another vechile. Upon returning the vechile the attendant must hate his job. Wouldn't even talk to me. I normally rent vechile every year for my Charity. Making a change next year

gerald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
3

Customer service good but slow. Only one person working the counter. Truck needed brakes checked, and was very loud in the cabin. Penske trucks are definitely in better shape.

Daniel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michael R. 
Évaluation :
5

No improvements, however I left my iPhone on the dash. Please have an employee retrieve it first thing in the AM.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

liska G. 
Évaluation :
5

Cheri is fantastic to work with and very accommodating to my needs. She is an outstanding manager at this facility. Pickup and drop off of the truck was flawless. The place is immaculate and there is under cover area for drop off and pickup with ample carts to use to move your goods. Prices are very competitive. I was originally using the Public Storage about a mile away which was a dump. There was hardly ever a responsible individual at the front desk and the place was never taken care of. Dirty facility, they only had two carts and you had to walk a quarter mile to sign one out and then return it. Terrible experience, not to mention how ridiculously overpriced they were for the same size unit. Uhaul storage is a welcome change and huge upgrade for a lot less money. Look no further for your storage needs.

ROBERT B. 
Évaluation :
5

Just lower the per mile price

MICHAEL S. 
Évaluation :
1

Cost way too much

RORY E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LAQUAYSHA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronnie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

Everything was extraordinary

Trevor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis L. 
Évaluation :
2

My unit was not ready for move in as I was told it would be. I moved all of my stuff out, packed it up and into my car just to move it into the storage unit. When I arrived, there was no lock on, inside or near the storage unit like I was told there would be. No customer service available and I had to repack everything else and keep it in my car.

Karina M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
1

This was the worst moving experience I had. First, I was called less than 12 hours from when I was supposed to pick up the truck that my truck was unavailable at 8 am and would be available at 11:45 am. Then at 11:45 am I call and they said it won't be available until that night. They did finally upgrade me to a larger truck that I picked up at 12:30 pm, but the truck was disgustingly dirty in the cup holders, obviously no one had cleaned it. Extremely subpar service, would never recommend this location to friends

Antonij Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSUE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
4

The truck doesn't have gas and no clean outside

Jaime D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

very good 👍

FELIX R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Excelente servicio recomendable

JHONNY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena Q.  |  Premières impressions 
Évaluation :
5

Would recommend to others.

GEORGE T.  |  Expérience générale 
Évaluation :
5

It was such an easy a smooth process.

MACHELLE R. 
Évaluation :
1

personnel were lazy and do not want to work, they have a very rude attitude, extremely rude and do not want to work!!

JUAN A. 
Évaluation :
5

I always have incredible experiences with u-haul

WILLIAM R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN G. 
Évaluation :
5

Very nice location and the quickest in my experience.

Adbert P. 
Évaluation :
5

Nothing everyone that was there was very helpful and very good

PAULA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Landon C. 
Évaluation :
5

Nice, new, clean, large location for truck rental. I tried to do the express pickup with the U-Haul app, but there were some issues so I'm fortunate the office was still open. I think the app could be updated to provide better clarity. Also, I did not need a hand truck, but there is one in the truck anyway. If you use it, you have to pay for it. They know you used it because the plastic tie will be broken. I did NOT need to use it, but it was in the way for the last item I needed to put in the truck, so I ended up having to break the plastic tie just to move it out of the way. Poor placement of the hand truck in the back of the truck. Otherwise, smooth and pleasant process.

Pedro S. 
Évaluation :
2

Long lines and a.bunch of unhappy customers did not get their reservations. I had to go back because the mileage and gas were incorrect.

Leonard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette O. 
Évaluation :
3

Needs better customer service

Cynthia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER I. 
Évaluation :
5

Esta muy bueno

Jesus R.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff. Everyone went out of there way to make my move easy.

Crystal J.  |  Premières impressions 
Évaluation :
5

Cherie great manager

Sean M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen B. 
Évaluation :
5

Very helpful

Kimberly S. 
Évaluation :
5

Exceeded all my expectations.

ROBERT B.  |  Expérience générale 
Évaluation :
5

Very helpful and thoughtful employees

NHAN L.  |  Expérience générale 
Évaluation :
3

Listen you can't have people make reservations and not provide what was asked. Both the truck and the storage unit I asked for 3 weeks in advance were not available and I had to downgrade which added more mileage and time to my day. Absolutely rude. I get it, you're basically a monopoly in this area, but come on. This is t the fir at time I've witnessed this. Even someone ahead of me in line was having this issue. You're suppose to be better than this. Act like it.

DEREK G.  |  Premières impressions 
Évaluation :
5

Super friendly and helpful staff

Crystalmarie O.  |  Expérience générale 
Évaluation :
5

The manager Cheri was super helpful!

Xavier A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TW M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank H.  |  Expérience générale 
Évaluation :
5

The woman at the office was very friendly & helpful. The facility is very clean.

Stephen D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ky M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEV T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTOINETTE S.  |  Premières impressions 
Évaluation :
5

Cherie, Thank you for exceptional customer service. Great Job! Cherie, I want you to know how much I appreciate the excellent service you provided on Friday when I came into your store you were ready to serve You have great communication skills, and ready smile made the experience even better than I expected.

Vicki A.  |  Premières impressions 
Évaluation :
5

Great experience. Very helpful, pleasant and patient staff.

Linda S.  |  Premières impressions 
Évaluation :
5

MarieAnne was wonderful and through. Transition went very smooth from the container into storage.

Steven R.  |  Premières impressions 
Évaluation :
2

I was told I could access my un any hour of the 24 hours in the day at 3 am when I needed to move into. A gentlemen employed by U-Haul sent me a ;link to complete the payment information which was then suppose to supply me with an access code to be on my way. 3 hours into phone calls with multiple reps I am made aware this is not the case. My reservation unit and payment was to include a free lock for my unit. That was never made available to me, Ive emailed and contacted regarding this and have since had no correspondence. The facility is beautiful and clean and I like it so this was extremely disheartening.

Donald S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE B.  |  Premières impressions 
Évaluation :
5

Todo excelente

Ramon Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N.  |  Premières impressions 
Évaluation :
5

Verygood

Hong Loan D.  |  Premières impressions 
Évaluation :
5

Sherry is the best! She is a sweet heart! Very nice!

Eloah F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan V.  |  Premières impressions 
Évaluation :
5

Wow! Cherie made my whole experience from beginning to close so simple! She definitely knows how to run a business and certainly knows how to provide excellent customer service.

YITZCHAK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly g.  |  Online Move In 
Évaluation :
5

Got me in and out so I was able to move in. Plenty of carts for use, great wide space lots of options for your needs. Even had a reuse area for donations you can leave for others to use if you wanted.

Jason C.  |  Premières impressions 
Évaluation :
5

I am happy I found a storage facility close to my home.

Kathleen B.  |  Premières impressions 
Évaluation :
5

Cherie is great

Jane F.  |  Premières impressions 
Évaluation :
5

So happy with this place!

WAYNE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly G.  |  Premières impressions 
Évaluation :
5

The process was a breeze, the lady that took care of me was very kind and professional.

Juan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coy T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Online Move In 
Évaluation :
4

Great service and set up. Rented a van also for moving. Officer manager was very efficient and professional. The only issue was the elevator which seems to need updating or work. It was slow and felt like it was not going to make it upstairs sometimes. Overall very good facility and service.

JOHN T.  |  Premières impressions 
Évaluation :
4

Cherie was very helpful getting us checked in. The only thing that could use some improvement is the unloading and loading area. It can get very congested and many of the folks that use storage facilities tend to be unsavory and inconsiderate people especially when parking and blocking the loading entrance. Today there was a bunch of trash strewn at the entrance to the elevator and a skinhead looking guy standing right by the door smoking a joint in front of everyone. I'm sure that's a one off but maybe if staff were keeping an eye on that entrance they can improve the situation a bit.

Humberto V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORD W.  |  Premières impressions 
Évaluation :
5

I hate moving! The ladies at work the day I came in and the day after took a TON off my shoulders... THANK YOU!!

SONJI K.  |  Premières impressions 
Évaluation :
5

Everyone was very knowledgeable, friendly, helpful, and kind. The manager was very good and kind to work with. She went beyond the expected call of duty to provide Excellent Customer Service. It is a pleasure to do business there. Merci.

Dolores S.  |  Premières impressions 
Évaluation :
5

Cherie Clarke was very pleasant to work with.

JOSE C.  |  Premières impressions 
Évaluation :
5

Very well run. Excellent service

CHRISTOPHER F.  |  Premières impressions 
Évaluation :
5

Great experience!

Sandra B.  |  Premières impressions 
Évaluation :
5

The guy that helped me he was unbelievable he went above and beyond for me and I wish I got his name please look them up because he needs to be recognized he went above and beyond for me and spent a lot of time with me and did not rush me

Warren S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irvine H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Furman H.  |  Premières impressions 
Évaluation :
4

Cherie at the front desk has been nothing but helpful and accomodating. The facility is clean, temperature-controlled, and plenty of carts for transport...I am glad I stumbled upon this facility with highly competitive rates

Carey S.  |  Premières impressions 
Évaluation :
5

The Manager and Staff were amazing. So helpful and friendly. They helped me along every step. I had issues with hiring movers that didn't show and they were understanding. The Manager Cherie was just fantastic. She's a gem to have.

Nicole O.  |  Premières impressions 
Évaluation :
4

Storage facility is well kept and staff is very friendly. 1 thing that I didn’t like and didn’t realize when we toured the facility is that there is only 1 elevator and can cause frustrations when multiple people are waiting.

DOMINIQUE N.  |  Premières impressions 
Évaluation :
5

We are there because of Cherie's customer service. She helped us with our issues we kept having with U-haul's online service and was right there, every visit. We will continue to use U-haul because of her while we are transitioning to our rental and our new out of state home. What a wonderful manager, she goes above and beyond for her customers and makes you feel like family. She has a wonderful staff. Moving is a difficult task no matter what and they make it less stressful.

Tamela C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zac C.  |  Premières impressions 
Évaluation :
5

Cherie was VERY helpful and friendly!! Great service and she even went the extra mile to help me carry a heavy box to my car!!

KIM S.  |  Premières impressions 
Évaluation :
5

The GM was really informative and you saw her out and about helping customers and moving uhaul equipment more than you saw employees that work there ... which is awesome to see

tiara e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunther R.  |  Premières impressions 
Évaluation :
5

All great, staff, clean, easy in/out, fair pricing, inventory good.

GEORGE T.  |  Premières impressions 
Évaluation :
1

Lack of communication from staff, wasted time, purposely moving slow, lied about 1st floor being available, then ask for a storage closest available to the elevator and proceeded to give me the furthest when I saw there were many closer available. Didn't have time to argue because I was on the road for 20 hours and only 2 hours of sleep. Worst treatment I've experienced.

DANNYKIRAN B.  |  Premières impressions 
Évaluation :
5

the Rachel staff is extraordinary, exceptional service ....

Alexandero S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B.  |  Premières impressions 
Évaluation :
3

The Manager was nice, professional, and helpful. I registered at the end of the office hours, when I tried to access the storage area my card said a different persons name on the access screen and would not allow me access the building. I tried to go back to the office for assistance but the office was closed.

SHAYILA B.  |  Premières impressions 
Évaluation :
5

Kind and attentive and supportive and helpful. That would be how to describe my experience . I'm moving temporarily from one location to another and that is very stressful. Cherie and her staff are great to work with and made a difference to me.

Lisa F.  |  Premières impressions 
Évaluation :
5

Thank you for your help

melessa t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OWEN A.  |  Premières impressions 
Évaluation :
3

the elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?

frederick g.  |  Premières impressions 
Évaluation :
5

Easy rental process, friendly staff.

ALEXANDRA P.  |  Premières impressions 
Évaluation :
1

It's my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the "garage" so I went looking for it, after several minutes of walking I was not able to find it because it wasn't there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it's unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.

CESAR P.  |  Premières impressions 
Évaluation :
5

Elevator stop working in the middle of moving

Devon S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY T.  |  Premières impressions 
Évaluation :
5

Moving experience along with everything else was great.... I would not hesitate to recommend U haul to anyone

Bernice O.  |  Premières impressions 
Évaluation :
5

RENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.

ELLIOT W.  |  Premières impressions 
Évaluation :
5

Great staff!

Phyllis P.  |  Premières impressions 
Évaluation :
5

THe clerks were courteous and helpful.

Alberto H.  |  Premières impressions 
Évaluation :
5

Very smooth rental experience and customer service representative was very nice

NAOMI H.  |  Premières impressions 
Évaluation :
5

Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility

kendall L.  |  Premières impressions 
Évaluation :
5

Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!

Michael H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

Retour
Haut de la page