Customer Reviews for U-Haul Moving & Storage of Coconut Creek

3 527 évaluations

5431 Johnson Rd   Coconut Creek, FL 33073

(954) 428-7369

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(954) 428-7369

5431 Johnson Rd
Coconut Creek, FL 33073

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Madalaine C. 
Évaluation :
5

Everything was perfect….thanks George

Rober Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMADOR C. 
Évaluation :
1

Both containers were destroyed. The one from this location was infested with roaches. Had to throw away most of my stuff.

JJ S. 
Évaluation :
1

When Management enters a clients phone number the should be able to see if it's a returning client or a long time client and adjust their mannerism accordingly. Apparently they don't have access to this information.

JESSY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VTOROV K. 
Évaluation :
1

Make sure a day before the key is in the box.

Hakan K. 
Évaluation :
1

Very unhappy and have reached out to Uhal and I was told a supervisor would reach out to me with in 72 hrs no one has reached out to me yet

Carmen W. 
Évaluation :
1

Horrible customer service. And now I got billed for extra days and mileage that I never used I rented the truck and brought it back the very same day but someone didn't check it in.

Sheri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah B. 
Évaluation :
3

More attendants at the front desk. In my last visit, there was only one person up front. I waited over an hour to pick up a truck that I reserved the day before. Be well.

CHAD M. 
Évaluation :
1

Front desk Employees not helpful or nice. Bad attitude Store didn't open until 10 after seven today I picked up my truck

Janelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JuanF V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efrain C. 
Évaluation :
1

The front lady was the rudest person I have ever met, besides not explaining anything leaving me confused, screaming at me when I asked a question where even the guy behind me and stepped in and stood up for me when I was being mistreated. She talked down to me and completely mistreated me and kept telling me to listen when she wasn't answering my question and didn't care about anyone. Let alone I waited over an hour picking up and dropping off my uhaul…. I can't believe you hire people like thatt for your company

Kayla A. 
Évaluation :
3

Took 45 min to check out and the truck size i reserved was not available. So i had to take a smaller one because you had no others. Also having to return it by 7pm because you dont offer night drop off is inconvienient for customers.

David S. 
Évaluation :
5

The two staff members weee efficient multitasking to multiple customers at the same time

Deleta D. 
Évaluation :
4

Both locations were fine. The website "lost" my reservation. That was vexing, and a pain in the a__.

AJ L. 
Évaluation :
1

The offer was $19,99 per day plus mileage, when i returned they charged $89 per day PLUS mileage, Big scam , i feel robbed!!!!! I truly regret not going to Enterprise rental!! Ill publish on all my social media and share the initial contract stating the $19,99 per day and the final receipt for $89,99 per day! Big scam stay away from robbers

Javier S. 
Évaluation :
1

customer service was awful

Janelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

AnnMarie was amazing!! She was courteous and extremely helpful when I had problems with online access on my phone. Her customer service was top notch, and EXCELLENT. AnnMarie made the whole experience a pleasure and a joy

Fonda G. 
Évaluation :
1

Maureen S. at this Coconut Creek location was the worst customer experience I have encountered in a very long time. She was abrasive, aggressive, abrupt, very nasty and uncivilized in her communication and interaction to us. I WILL NEVER USE UHAUL AGAIN BECAUSE OF THIS EXPERIENCE.

Holly M. 
Évaluation :
1

I got to this location around 10,3 am to pick up two 26 feet trucks, blankets, and 3 upright dollies and 2 furniture ones. Got here and they only had 1 truck. When I started to complain in a nicely manner and explaining that I had 8 workers waiting to do the moving she said that I was lucky to get one truck, and that she was doing me a favor. She was no help and then I remembered that last time I was there this lady was fighting another customer pretty bad.1 upright dollie and no blankets. And also waited there for someone to come back from their break because she had the truck keys. Had to drive for over 2 hours to get another truck at a different location and the blankets at another location, my morning was lost and the workers left around 5 and I had to pay them again another $1500 dollars to come and finish the job that they started, because they left everything, inside the trucks. I also had to missed a day at work $200. And the story gets even worst. Truly terrible

Vianka Z. 
Évaluation :
2

The reservation was not kept and he staff found it hard to figure out a solution for us. We were sent back and told that they will call us once the van is available. In about 10 min. after we left, they called us to come back , we were to get a 10 footer instead. However, it came out that actually we cannot have a 10 footer for 24 hour period, but we need to bring it back ASAP. A lot of confusion! In addition I had to remind them that We deserve $50 back, because our original reservation was not guaranteed. Finally, we left with the feeling that this place was quite disorganized, I would not recommend this small UHaul location for renting equipment. One positive was that the staff was nice and tried to effectively solve the problem.

EWA Z. 
Évaluation :
5

I dropped the truck and the key at that location and I like it because it was only six minutes away from my storage.

Micheline C S. 
Évaluation :
3

The location was not convenient but there was a shortage of trailers. I only needed a trailer for 29 hours so requested two days which is the minimum and ended up with a contract for three, just because I arrived nine minutes early.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radoica G. 
Évaluation :
5

Staff is very friendly

ROBERT T. 
Évaluation :
3

PLEASE FORWARD TO CEO: My wife and I would like to thank U-HAUL for their services over the past 13 months. We have been going through some very difficult and transitional time in our lives. We rented a 9' cargo van on Dec 9, 2021 and returned it on April 27, 2022 (Contract #89851483). We rented it paying weekly expecting some grace and leniency in our rental contract, but received none. We paid our final payment, i.e., balance, for 4,6 months, or 139 days at $7 811 for the completed rental and with less than 2 800 miles for the duration. Within the store is posted behind the rental counter a sign stating $1,320/mo + 3,000. I was willing to pay for 5 months at $1320 = $6,600, but was charged 4 months + $89/day = $2 067 balance due. Overall we paid $7 811 for this rental term. I believe that we were treated unfairly in regards to this matter and were hoping for some monetary retribution on your part. Thank you for your immediate attention and we look forward to hearing from you. Best wishes, Tim & Irene

tim J. 
Évaluation :
1

Over charge my Credit card is it possible to call the store understaffed on friendly never rent from U-Haul again they never called me back disputing my credit card

kenneth F. 
Évaluation :
4

Everything was great. To my understanding there is a new manager since using you guys last. Everything was smooth... except on spoiled little millennial that calls himself the "lead hitch tech" i believe his name starts with an M, had longer dread locks. I get to checkout and everything then he tells me it's going to be 40 minutes to come back and hook up the trailer. Long and short of it is i own a small business that kid would be canned in a heartbeat. I wouldn't even let him finish his shift, he'd be gone on the spot. My names nate blum and i notified the new manager, she's aware of what I said, she's obviously doing the best she can with what she has but I will most likely use pompano from now on. That kids lucky i was feeling a little under the weather from vertigo. If I had the time I would have called the corporate office and took his job out the door with my trailer rental. I was quite upset.

NATHAN B. 
Évaluation :
5

The woman who was there was amazing!!! She spoke very clearly to all the customers. I would say that it seems a second employee should be there. The work load for one person for all the calls and in-person customers seems a bit heavy for one person. I called before going in person and was put on hold. I understand why she could not take my call. She is slammed. AGAIN, she is amazing!! VERY friendly.

Holly S. 
Évaluation :
4

My overall experience at this location was very good. One female employee “Annmarie and or Ann” was horrific. She consistently had a very poor demeanor, was very rude and unprofessional. It was obvious she had no interest working there. At one point she attempted to engage me incredulous into a fight. She followed me outside of the storage while another employee was trying to help. Based on my observations your going to have your plate full with her. She also I suspect damage some of my items in container by mishandling. I believe she intentionally dropped the container because she didn't want to work with it that day. She clearly demonstrated that when I went to drop off another container. Horrible employee nothing personally but solely based on her actions.

Jose M. 
Évaluation :
1

Our U-Haul was parked so close to another U-Haul, we couldn't get in through the passenger side. Additionally, even while doing self check in, you still have to go inside to get any additional items that you have ordered. We ordered 20 furniture pads and they weren't in our U-Haul ready to go.

Taylor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERMIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor A. 
Évaluation :
2

I would like a representative from the corporate office to contact me in regards to a horrible experience I had simply to pick up a container. The Uhaul Representative Annmarie or Ann came outside of the location and was challenging me to engage in a physical fight and was threatening to call the police. The handling by this Representative was outrageous and totally unprofessional. My call back is 845-662-7074

Jose M. 
Évaluation :
1

They give me the truck almost on e she expected me to return it on the same level so she charge me extra that's stealing and I just went to Wer I was supposed to go and come back I don't get it I'm not satisfied at all.🙄🙄🙄🙄🙄

Darla F. 
Évaluation :
5

Trailer needs new tires!!!!.

Samer S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ellen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kisha R. 
Évaluation :
1

Facility was not open at 9. Staff did not arrive until 9:15. Truck was not clean, used water bottle in cab, seat did not adjust, tie down bars not secured to truck wall. There were bugs in the furniture pads. Facility charged me for gas when I had already bought gas. Overall, local staff very unprofessional, unfriendly and uncaring.

Harry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
5

Check in process took a little longer then I expected. It would have helped if all 3 terminals were staffed instead of only 2. There was an issue with my check out but the manager corrected it and resolved it to my satisfaction. All in all it was a good experience to get the truck I needed for a few hours to move some furniture. I will be back again if I need your services.

John O. 
Évaluation :
5

Everyone was nice and polite.

Pamela M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Very nice only a little expensive, thanks

Elton P. 
Évaluation :
5

Fantastic customer service and experience!

Michael H. 
Évaluation :
2

Trailer lights wiring was faulty, flickered at every bump. Online p/u pics did not show dent in Trailer. Pics obviously taken at a different location. I had to take photos to ensure I was not charged for previous damage. Woman at check in could have been nicer.

Shawn Z. 
Évaluation :
5

Checking in and checking out was a breeze. Merci.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyntha F. 
Évaluation :
5

Bien

Eriberto T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mateus M. 
Évaluation :
5

Great service!

KATIUSKA T. 
Évaluation :
5

The staff was extremely helpful and very efficient.

Katherin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah R. 
Évaluation :
5

Everything went as it should.

Leon M. 
Évaluation :
1

Worse customer service provided for 2nd time in a row by the ladies in the office. If you don't want to deal with rude and disrespectful people, avoid this place by ALL means.

GEOVANNY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawanna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
4

The check in on the website didn't work. We had to still go inside. Other than that, the rest of the pick up and drop off went well

Steve Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie J.  |  Expérience générale 
Évaluation :
3

Service was friendly, but the waiting in line was too long (almost 30minutes), the pick up was cleaned but with a very strong body and smoke odor; which is understandable for the use of equipment.

Nora U. 
Évaluation :
1

Staff in office is nice, equipment good. Had Returned equipment on time. But was double charged with wrong return time of next day.

Parminder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Othnil L.  |  Premières impressions 
Évaluation :
5

S.O.

GARY B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Everything was excellent no improvement needed!

Wilguens C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Z.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERMAN B. 
Évaluation :
1

First off charged me fuel charge when I returned truck with more fuel than truck had when I picked up. Then I did the lady a favor and only kept the truck 5hrs instead of keeping it the 24hrs I rented it for so she can send it out in the morning. I called to ask about the charges and she was extremely rude and disrespectful. This is horrible customer service. Maybe she needs someone who loves her in her life.

JOSHUA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
5

Everything was very Professional and Annmarie McKenzie did a great job

RICHARD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F.  |  Expérience générale 
Évaluation :
5

When you have a customer in front of you and receive a call, excuse yourself if your going to entertain that individual. It's impolite not to do so. Person in front of you also has things to do and took the time to get to your location.

Jose M. 
Évaluation :
3

Do not rent unsafe equipment (front end suspension/sterring), fix the 12V power adapter and make the radio usable.

JEFFERY S. 
Évaluation :
5

Have more workers on-site. There was only one person and everything took longer than it should have.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Igor R. 
Évaluation :
5

Staff was great!

Kenneth D. 
Évaluation :
3

The vehicle was very dirty and smelly. I had to keep the windows open while I was inside the vehicle. There was dirt all over the steering wheel and dashboard as well. The attendant who rented the vehicle to me came off as being very annoyed. Returning the vehicle was good. The guys who met me at the return station were great.

Rodger D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa S. 
Évaluation :
5

Cherie and her staff are always pleasant, I have not had a bad experience at this facility.

Charles S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart G. 
Évaluation :
4

Renting and returning was confusing. When renting, the app continued freezing. When returning, the last step does not specify where to park.

Gerardo S. 
Évaluation :
5

Great service from start to finish.

ALEXANDER N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAVIER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dino J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve C. 
Évaluation :
2

Arrived at my scheduled appointment time-9AM on Sunday to pick up a van. Raquel told me the van wasn't ready. I asked how long and she said "I don;t know, I'm in here, not outside". I pressed her for an idea-1 hour, 15 minutes, etc. She reluctantly said 15 minutes but went to the next customer in line without checking or telling anyone to clean the van first. I had to go outside and ask the detailer to get the van ready. He even mentioned that Raquel isn't nice to him. She was so full of attitude and not helpful, I will never go there again! Also, the seat was filthy and I had to sit on a towel.

Susan W. 
Évaluation :
5

Manager extremely polite, friendly, helpful.😊

Claire S.  |  Premières impressions 
Évaluation :
5

Staff awesome

ANTHONY C.  |  Expérience générale 
Évaluation :
5

Very clean and very professional Thank you Tim

Timothy S.  |  Premières impressions 
Évaluation :
5

Very nice to work with. Very helpful and knowledgeable and friendly it's been a pleasure. Would definitely recommend this haul to others and if I needed to rent a storage again. Thank you Cherri. And the rest of the crew

Marylou I.  |  Expérience générale 
Évaluation :
5

My favorite Uhaul location! The owner/manager and her team are EXCEPTIONAL!! If/When we are need of Uhaul trucks, storage, boxes, packaging materials we will most definitely return to the Coconut Creek FL location. I recommend this location to all that are in need of moving equipment and storage units.

JOSEPH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynardo S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYVE C.  |  Premières impressions 
Évaluation :
5

The people work is nice ,I can’t complain

CARLA F.  |  Expérience générale 
Évaluation :
5

Very well organized and the staffs are very friendly.Keep up the good work. Sincerely Jacques

Jacques B.  |  Expérience générale 
Évaluation :
5

Everyone was so patient! The GM was phenomenal. And the person that helped with my truck return was so kind.

Karina W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Furman H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher L.  |  Expérience générale 
Évaluation :
5

The management and staff were very accommodating and friendly.

Jacqueline W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia H.  |  Premières impressions 
Évaluation :
5

Excellent service and facilities

ANIBAL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B.  |  Expérience générale 
Évaluation :
5

Annemarie McKenzie, help me soon much, I had a very stressful day and Annemarie come to the rescue, her attitude was very nice, they need to hire more people like Annemarie, thank you for all your help 😊

alexander o.  |  Premières impressions 
Évaluation :
5

Annmarie and Cherie were outstanding! best storage place we have ever used.

LAUREN A.  |  Expérience générale 
Évaluation :
5

Elevator shot off with me

Morris B.  |  Expérience générale 
Évaluation :
5

Two women in particular went above and beyond to help make the moving and storing experience very easy for my family. Latwana and Tasha in the Margate Florida store were incredibly helpful!!

Peter K.  |  Expérience générale 
Évaluation :
2

My unit was not ready for move in as I was told it would be. I moved all of my stuff out, packed it up and into my car just to move it into the storage unit. When I arrived, there was no lock on, inside or near the storage unit like I was told there would be. No customer service available and I had to repack everything else and keep it in my car.

Karina M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elena Q.  |  Premières impressions 
Évaluation :
5

Would recommend to others.

GEORGE T.  |  Expérience générale 
Évaluation :
5

I always have incredible experiences with u-haul

WILLIAM R.  |  Premières impressions 
Évaluation :
5

Esta muy bueno

Jesus R.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff. Everyone went out of there way to make my move easy.

Crystal J.  |  Premières impressions 
Évaluation :
5

Cherie great manager

Sean M.  |  Expérience générale 
Évaluation :
5

Exceeded all my expectations.

ROBERT B.  |  Expérience générale 
Évaluation :
5

Very helpful and thoughtful employees

NHAN L.  |  Expérience générale 
Évaluation :
3

Listen you can't have people make reservations and not provide what was asked. Both the truck and the storage unit I asked for 3 weeks in advance were not available and I had to downgrade which added more mileage and time to my day. Absolutely rude. I get it, you're basically a monopoly in this area, but come on. This is t the fir at time I've witnessed this. Even someone ahead of me in line was having this issue. You're suppose to be better than this. Act like it.

DEREK G.  |  Premières impressions 
Évaluation :
5

Super friendly and helpful staff

Crystalmarie O.  |  Expérience générale 
Évaluation :
5

The manager Cheri was super helpful!

Xavier A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TW M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank H.  |  Expérience générale 
Évaluation :
5

The woman at the office was very friendly & helpful. The facility is very clean.

Stephen D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ky M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEV T.  |  Premières impressions 
Évaluation :
5

The manager Cherie was very professional and helpful

Kettely P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTOINETTE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet P.  |  Expérience générale 
Évaluation :
5

Cherie, Thank you for exceptional customer service. Great Job! Cherie, I want you to know how much I appreciate the excellent service you provided on Friday when I came into your store you were ready to serve You have great communication skills, and ready smile made the experience even better than I expected.

Vicki A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABRICIO I.  |  Expérience générale 
Évaluation :
5

Great experience. Very helpful, pleasant and patient staff.

Linda S.  |  Premières impressions 
Évaluation :
5

MarieAnne was wonderful and through. Transition went very smooth from the container into storage.

Steven R.  |  Premières impressions 
Évaluation :
2

I was told I could access my un any hour of the 24 hours in the day at 3 am when I needed to move into. A gentlemen employed by U-Haul sent me a ;link to complete the payment information which was then suppose to supply me with an access code to be on my way. 3 hours into phone calls with multiple reps I am made aware this is not the case. My reservation unit and payment was to include a free lock for my unit. That was never made available to me, Ive emailed and contacted regarding this and have since had no correspondence. The facility is beautiful and clean and I like it so this was extremely disheartening.

Donald S.  |  Online Move In 
Évaluation :
5

Siempre la atencion del equipo de trabajo me han tratado muy bien son muy profecionales siempre recomendarr estas instalaciones

GUILLERMO G.  |  Expérience générale 
Évaluation :
5

Great customer.service by store.manager

JOSE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA C.  |  Expérience générale 
Évaluation :
5

Best storage place hands down, the manager Cherie is the absolute best! She deserves a promotion ! Thank you all.

CLERVEAU D.  |  Expérience générale 
Évaluation :
5

Everything I needed for my move was provided by this U-Haul facility. My move was smooth and convenient. The storage areas were always clean and secure. The employees were very helpful and friendly! I would highly recommend the Coconut Creek U-Haul to anyone!

Jonathan B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY F.  |  Premières impressions 
Évaluation :
5

Everything was quick and easy!

SABRINA L.  |  Expérience générale 
Évaluation :
5

I had a great experience renting a storage unit and truck from U-haul. Excellent customer service from Cherie Clark.

Rochida C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE B.  |  Premières impressions 
Évaluation :
5

Todo excelente

Ramon Q.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany W.  |  Expérience générale 
Évaluation :
5

The maneger was the best person I have see in my life, amazing Congratulations you have her

Marcos L.  |  Expérience générale 
Évaluation :
5

The whole experience was very good. The staff was very pleasant and helpful and the facility is well maintained.

Louise W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D.  |  Expérience générale 
Évaluation :
5

Service was so quick and easy and very accommodating !

SABRINA L.  |  Premières impressions 
Évaluation :
5

I give this facility an A+ only problem is getting someone on the phone .

STEPHAN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and customer oriented.

MELANIE T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Verygood

Hong Loan D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FABRICIO I.  |  Premières impressions 
Évaluation :
5

Cheri was absolutely kind and wonderful. Every thing I needed she was forward helping. I felt that she always wanted me to be satisfied with their service. Great job.

Christopher B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian G.  |  Expérience générale 
Évaluation :
5

Sherry is the best! She is a sweet heart! Very nice!

Eloah F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan V.  |  Premières impressions 
Évaluation :
5

Wow! Cherie made my whole experience from beginning to close so simple! She definitely knows how to run a business and certainly knows how to provide excellent customer service.

YITZCHAK K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly g.  |  Online Move In 
Évaluation :
5

Cherie was super welcoming, friendly and helpful, thank you very much!

Irina S.  |  Expérience générale 
Évaluation :
5

Got me in and out so I was able to move in. Plenty of carts for use, great wide space lots of options for your needs. Even had a reuse area for donations you can leave for others to use if you wanted.

Jason C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL E.  |  Expérience générale 
Évaluation :
5

I am happy I found a storage facility close to my home.

Kathleen B.  |  Premières impressions 
Évaluation :
5

Cherie is great

Jane F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Argie S.  |  Expérience générale 
Évaluation :
5

Amazing Customer service! I was impressed how nice she was. I can't remember her name right now but I need to say that she is amazing!

JULIANA C.  |  Expérience générale 
Évaluation :
5

Customer service was great

Tiffany W.  |  Premières impressions 
Évaluation :
5

All good .This is not my first time.I will be back.

Arzell P.  |  Expérience générale 
Évaluation :
5

So happy with this place!

WAYNE R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELANIE T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trudy W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly G.  |  Premières impressions 
Évaluation :
5

The process was a breeze, the lady that took care of me was very kind and professional.

Juan G.  |  Premières impressions 
Évaluation :
4

Good afternoon, Service in Uhaul Coconut Creeck is excellent, very polite and helpful staff but... I rented the TT7870E truck. Even the truck is terrible, it takes a long time to change gears, it looks like it's going to explode, never have such a big loss with uhal. I rented at CoconutCreeck to come to Kissimmee +/- 180miles. I spent 95 dollars of gasoline, an absurd, came to 65/70 mhp as you should see in the truck's gsp. Today when I went to the drop off I lost another 8 tolls and 1 hour because no GPS can find the address they put in the truck. After finding and arriving at the place at 5:05pm it is already closed. absurd!! As I don't have time to go back another time, I stopped the truck behind where there were others and threw the key into the place. Bad experience this time with U-Haul. Spending $95 to walk 180 miles I can't imagine doing it again.

Juliano N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marielisa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coy T.  |  Premières impressions 
Évaluation :
5

Rachel was amazing! Friendly, knowledgeable and fun! I don't know the name of the woman who closed the unit, but she was just as friendly, knowledgeable and fun! Merci.

Kolleen P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trudy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Online Move In 
Évaluation :
5

Everyone with whom I dealt was very nice and very helpful

Timothy M.  |  Expérience générale 
Évaluation :
5

Excellent customer service

JOSE C.  |  Premières impressions 
Évaluation :
5

Excellent and efficient service will definitely recommend

Cherrill Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Grace D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren S.  |  Premières impressions 
Évaluation :
5

Sherri is very compassion and very important for your company..

Ruby C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey K.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joy A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letitia B.  |  Expérience générale 
Évaluation :
4

Margate Florida U haul was horrible. Johnson Rd , Coconut Creek was terrific! Store Manager was wonderful. Only problem I had as well as some others were the Sunday hours our different. Signage pointing out that Sunday doors are unlocked later than other days.

WILLIAM G.  |  Expérience générale 
Évaluation :
5

Manager is excellent. Professional, courteous and exceptionally helpful. Inventory is well stocked. The cleanest, best run place I have seen.

ADONIS H.  |  Premières impressions 
Évaluation :
4

Great service and set up. Rented a van also for moving. Officer manager was very efficient and professional. The only issue was the elevator which seems to need updating or work. It was slow and felt like it was not going to make it upstairs sometimes. Overall very good facility and service.

JOHN T.  |  Premières impressions 
Évaluation :
4

Cherie was very helpful getting us checked in. The only thing that could use some improvement is the unloading and loading area. It can get very congested and many of the folks that use storage facilities tend to be unsavory and inconsiderate people especially when parking and blocking the loading entrance. Today there was a bunch of trash strewn at the entrance to the elevator and a skinhead looking guy standing right by the door smoking a joint in front of everyone. I'm sure that's a one off but maybe if staff were keeping an eye on that entrance they can improve the situation a bit.

Humberto V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARDO T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLIFFORD W.  |  Premières impressions 
Évaluation :
5

I hate moving! The ladies at work the day I came in and the day after took a TON off my shoulders... THANK YOU!!

SONJI K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIANNE E.  |  Expérience générale 
Évaluation :
5

Everyone was very knowledgeable, friendly, helpful, and kind. The manager was very good and kind to work with. She went beyond the expected call of duty to provide Excellent Customer Service. It is a pleasure to do business there. Merci.

Dolores S.  |  Premières impressions 
Évaluation :
5

The staff was friendly and helpful!

Sharon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODINE D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert J.  |  Expérience générale 
Évaluation :
5

Cherie Clarke was very pleasant to work with.

JOSE C.  |  Premières impressions 
Évaluation :
5

Very well run. Excellent service

CHRISTOPHER F.  |  Premières impressions 
Évaluation :
5

Great experience!

Sandra B.  |  Premières impressions 
Évaluation :
5

The guy that helped me he was unbelievable he went above and beyond for me and I wish I got his name please look them up because he needs to be recognized he went above and beyond for me and spent a lot of time with me and did not rush me

Warren S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irvine H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Furman H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELSON A.  |  Expérience générale 
Évaluation :
4

Cherie at the front desk has been nothing but helpful and accomodating. The facility is clean, temperature-controlled, and plenty of carts for transport...I am glad I stumbled upon this facility with highly competitive rates

Carey S.  |  Premières impressions 
Évaluation :
5

Sherie & company do a fantastic job at making the environment super clean. The bathrooms are five star clean, which is amazing considering you have a very transient clientele. A warm cot and a buffet breakfast bar and I would sleep overnight. Thanks, Lynden

Lynden W.  |  Expérience générale 
Évaluation :
5

Thank you for making my move-in a snap

Richard D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W.  |  Expérience générale 
Évaluation :
5

The Manager and Staff were amazing. So helpful and friendly. They helped me along every step. I had issues with hiring movers that didn't show and they were understanding. The Manager Cherie was just fantastic. She's a gem to have.

Nicole O.  |  Premières impressions 
Évaluation :
4

Storage facility is well kept and staff is very friendly. 1 thing that I didn’t like and didn’t realize when we toured the facility is that there is only 1 elevator and can cause frustrations when multiple people are waiting.

DOMINIQUE N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan W.  |  Premières impressions 
Évaluation :
5

Excellent storage facility. Very well managed and the staff is very good.

Marilyn L.  |  Expérience générale 
Évaluation :
5

Just the alarm system going off all the time was a little annoying

Theodore T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILMARIE R.  |  Expérience générale 
Évaluation :
5

We are there because of Cherie's customer service. She helped us with our issues we kept having with U-haul's online service and was right there, every visit. We will continue to use U-haul because of her while we are transitioning to our rental and our new out of state home. What a wonderful manager, she goes above and beyond for her customers and makes you feel like family. She has a wonderful staff. Moving is a difficult task no matter what and they make it less stressful.

Tamela C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zac C.  |  Premières impressions 
Évaluation :
5

Cherie was VERY helpful and friendly!! Great service and she even went the extra mile to help me carry a heavy box to my car!!

KIM S.  |  Premières impressions 
Évaluation :
5

The GM was really informative and you saw her out and about helping customers and moving uhaul equipment more than you saw employees that work there ... which is awesome to see

tiara e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR A M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunther R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee S.  |  Expérience générale 
Évaluation :
5

All great, staff, clean, easy in/out, fair pricing, inventory good.

GEORGE T.  |  Premières impressions 
Évaluation :
5

Cherie Clarke was especially helpful. Margate u-haul was terrible.

WILLIAM G.  |  Premières impressions 
Évaluation :
5

The entire staff at Coconut Creek facility is helpful and friendly. Very nice, polite, helpful crew. I must single out the manager. She 8s one of the best iv ever come across. She is friendly, acceptable, intelligent about her business and she goes every step she can to be accomidating and helpful. She is also offers a wealth of information about options and helpful tips.

Julia G.  |  Expérience générale 
Évaluation :
5

Everybody is so pleasant!!!

Ruby C.  |  Premières impressions 
Évaluation :
1

Lack of communication from staff, wasted time, purposely moving slow, lied about 1st floor being available, then ask for a storage closest available to the elevator and proceeded to give me the furthest when I saw there were many closer available. Didn't have time to argue because I was on the road for 20 hours and only 2 hours of sleep. Worst treatment I've experienced.

DANNYKIRAN B.  |  Premières impressions 
Évaluation :
5

the Rachel staff is extraordinary, exceptional service ....

Alexandero S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose f.  |  Expérience générale 
Évaluation :
5

Very helpful from when we rented a truck through our use of the storage unit. Top shelf

John M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon B.  |  Premières impressions 
Évaluation :
3

The Manager was nice, professional, and helpful. I registered at the end of the office hours, when I tried to access the storage area my card said a different persons name on the access screen and would not allow me access the building. I tried to go back to the office for assistance but the office was closed.

SHAYILA B.  |  Premières impressions 
Évaluation :
5

Very courteous and professional

Theodore T.  |  Premières impressions 
Évaluation :
2

We we kept waiting to finish paperwork while associate assisted customer behind us with payment.

Phil H.  |  Premières impressions 
Évaluation :
5

Kind and attentive and supportive and helpful. That would be how to describe my experience . I'm moving temporarily from one location to another and that is very stressful. Cherie and her staff are great to work with and made a difference to me.

Lisa F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

La señorita que me atendió fue muy amable y me ayudó con recomendaciones y soluciones a mi problema

ORESTES D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEDRO T.  |  Expérience générale 
Évaluation :
5

The staff at the coconut creek location are all exceptional and know your product / service very well hence they meet all the expectations of the customer and all stakeholders .

TARAMATI B.  |  Expérience générale 
Évaluation :
5

great service

PEDRO B.  |  Expérience générale 
Évaluation :
5

Thank you for your help

melessa t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OWEN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S.  |  Premières impressions 
Évaluation :
5

My family and I would like to personally thank Cheri Clarke, the General Manager at Coconut Creek. She was absolutely amazing. Our experience was very enjoyable due to her professionalism, problem solving, and a great work ethic. Just when we were ready to give up on Uhaul services, Cheri went out of her way ( on her day off none the less) to make sure that we were taken care of. When someone takes pride in their work, it shows. The level of integrity on her part is to be an example to all. My family and I cannot thank Cheri enough for the exceptional service we received. WE NEED MORE CHERI'S IN THE WORLD.

Andrew C.  |  Expérience générale 
Évaluation :
5

Cherri Clarke was SUPERB!!! She went beyond the call of duty; answering a question for me on Christmas Eve and being thoroughly professional, knowledgeable, and pleasant! Much can be said of the entire staff. Finally, this storage facility is the cleanest and well-maintained I have ever seen! Put in a pool and a breakfast buffet and I am moving in!

Lynden W.  |  Expérience générale 
Évaluation :
3

I originally got this storage room when the pandemic had just started and they had the one free month special for college students. The staff that did my initial process wasn't nice at all and failed to let me know that I had to get a specific round lock for the unit when I asked she said that any was fine. It was then when I was already living 5 hours away that I kept getting calls about that I needed a new lock because it wasn't "correct" and once I finally was able to move back down to the area I couldn't access my unit with out paying a fee for something that should've been told to me initially. When I switched debit cards I forgot to update it on my account and was so used to doing autopay instead of calling or emailing me I get emailed a week later about getting a late fee, that again could've been easily fixed if I got contacted about it before the bill was due. Another experience I had with getting a moving truck here wasn't too pleasant either. If I do have to do storage with uhaul again I'll have to try a different location.

yolgens c.  |  Expérience générale 
Évaluation :
5

Coconut creek location is always consistently good This is a easy and friendly location to rent and use the storage I am super happy with everything

Aharon A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn L.  |  Premières impressions 
Évaluation :
5

The manager gets an elevator problem in the storage but she has been an amazing person and drive the problem very well and professionally, Excellent, I would like to have someone like her in my company. Marcos Tavares CEO IGD - International Gaming Development

Marcos L.  |  Expérience générale 
Évaluation :
2

I use uhaull alot and this was my worst experience EVER! Not only was i not told that the elevator was not working until right before my arrival. The workers they had helping didnt care about what they were moving and made sure they scratched or dented everything they moved. Like my white tv stand and my couch because they were rushing. So make sure you are watching everything

Mellissa M.  |  Premières impressions 
Évaluation :
3

the elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?

frederick g.  |  Premières impressions 
Évaluation :
3

The storage facility itself was good. The staff were helpful when we first moved in. A week before we were moving our stuff out, we had driven from our house (40 mins away) to the unit to find out the elevator was broken and the stuff we needed to put in wouldn't fit in the stairwell. A few days later, we needed to book movers for our move out and the Uhaul representative on the phone assured me the elevator would be working because it would be a week from then (surely it wouldn't take more than a week to fix the elevator!! And surely if it wasn't fixed, we'd be told so we could plan accordingly!!) Well guess what? It didn't happen. After we paid $300 for our movers...expecting it to take a certain amount of time based on the time it took us to move in WITH the elevator...it took the FULL time for the movers to move everything down the stairs and they couldn't complete the job. They had another appointment after us so they couldn't help us unload at our house. If we had been aware of the elevator being out of service, we wouldn't have spent $300 on movers! Thanks for the awesome communication, Uhaul.

Rebeka L.  |  Expérience générale 
Évaluation :
3

my rating is based on the fact that there are no rooms available on the street level and the elevator was not working, which means i'd have to carry my storage items up 2 flights of stairs. i have a heart condition and cannot do this. i am interested in renting a 5x5 room however, if it can't be on the first floor, the elevator must be working. hopefully, the elevator will be fixed this week, as i need to rent a storage room by month end.

FREDERICK G.  |  Premières impressions 
Évaluation :
5

Easy rental process, friendly staff.

ALEXANDRA P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ioannis p.  |  Expérience générale 
Évaluation :
5

Knowledgeable, friendly staff. Quick check in and check out. Had to rescan drivers license at the store after doing it on line. Was told that doesn't work - has to be scanned in the store. If it's not working on-line eliminate that option.

Jeffrey B.  |  Premières impressions 
Évaluation :
1

It's my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the "garage" so I went looking for it, after several minutes of walking I was not able to find it because it wasn't there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it's unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.

CESAR P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime A.  |  Expérience générale 
Évaluation :
5

This was one of the best Uhaul the staff was very friendly and knowledgeable. Very trustworthy they went above and beyond to meet my needs. The manager has friendly kind attitude he never made me feel that he was unapproachable. He handled all my concerns very quickly I would recommend this U-Haul with five stars.The facility was very clean and quiet.

MARION H.  |  Expérience générale 
Évaluation :
5

Elevator stop working in the middle of moving

Devon S.  |  Online Move In 
Évaluation :
1

The girl at the desk barely understood anything. She proceeded to give me a 2nd floor unit after being told the elevator was broken for 5e 2nd floor. She was a deer in headlights how that wouldn't work. She finally moved me to 3rd floor (she had no idea where it was on a map.) we then got stuck in the broken elevator while holding a couch. Called the emergency button in the elevator and it went to a uhaul recording (is that legal?) It was like a hidden camera prank show, and the employees low IQ is a Corp liability

Richard W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis P.  |  Expérience générale 
Évaluation :
5

If I could give them 10 * I will. All the staff were very friendly and helpful when I most needed. I went to this location many times last week and every time they helped me with everything I asked, even at the last minute when they were even closed. Yes, I recommend this location and for sure I will use it again if necessary.

Liliana M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY T.  |  Premières impressions 
Évaluation :
5

Definitivamente fue buen servicio y los empleados agradables , por la renta del camion, obtuve un mes free de storage, y esto me hizo mi mudanza mas relajada, gracias a todo el equipo que conformó mi servicio.

Rosse H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yamilet C.  |  Expérience générale 
Évaluation :
5

Samir and staff are always top notch!! Will always use this facility as my place for storage. They take excellent care of the facilities and their customers.

William D.  |  Premières impressions 
Évaluation :
5

The person we talked with when we purchased the storage space was most helpful and courteous. He answered all questions and was very professional.

Anslyn S.  |  Expérience générale 
Évaluation :
2

We rented a truck and were offered free 1 month storage. The storage unit provided was on the 3rd floor and the furthest away from the elevator. Other units were available on the first, second floor and closer to the elevators. This distance added to our moving time making us incur in more expenses as we needed to rent the truck extra days.

LUIS R.  |  Expérience générale 
Évaluation :
2

Elevator at the facility was broken!! With no warning or notice by front desk staff!!! What if I had planned on loading furniture into my storage unit the day I got the keys to my 2nd floor unit?! Outrageous. Also, it took us over 30 minutes to locate our unit as the key card was not working. I understand they aren't doing unit showings due to COVID but the front desk lady did a horrible job at explaining where the unit was and how to access it. She told us only how to access it from the elevator (WHICH WAS BROKEN) and said nothing about stairs. We were drenched in sweat running around the building trying every single door. Only for her to finally explained after 30 minutes of getting lost that we have to use the stairs (and no key card is needed?!?!) since the elevator is broken. Such a waste of time. I pray that the elevator is not broken next weekend when I move my things into my storage unit. After this experience, I will not rent here again. For the price I paid, I expected much better.

Sarah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ernesto N.  |  Expérience générale 
Évaluation :
5

very helpful

leandro f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anslyn S.  |  Premières impressions 
Évaluation :
3

My problem is you advised your price for$89 for a 5 by 10 and was charged$129. For the first floor

MARVIN T.  |  Premières impressions 
Évaluation :
3

Upon arrival to return the truck, I mentioned to the attendant that I wanted to rent a storage unit and that I needed to unload before returning the truck. She proceeded to tell me to return the truck first, only to have the other employee tell to go get the unit first. One she was done helping another customer I explained I need the unit first. I had to repeat the size of the unit I needed 3 times. She finally gave me the entry Card with no map, unloaded my truck headed to the unit only to find out it was a handicap unit. I had to return to her once again and told her she had given me the wrong unit. Her reaction was apologetic at all. Got back on the computer and gave me the unit furthest away from the elevation and not once apologize for giving the wrong unit on purpose. I have been to uhaul mover 10 times and this is by far the worse service I've had at uhaul. Jimena Chumbe should be retrained. My customers receipt number is 7880-28-102331-109616. Due to lack of professionalism I wasted 1 hour going back and forth dealing my return by an hour. The rest of the staff was great.

Jaime A.  |  Premières impressions 
Évaluation :
5

pleasure doing business

Harrens J.  |  Expérience générale 
Évaluation :
5

Top of tops. Best of all. U-haul, especially the unit at Johnson Road in coconut creek, fl.

Ana K.  |  Expérience générale 
Évaluation :
1

I rented a truck on 06/10 at 06:00pm to deliver on the same day around 11:00pm. Nobody told me that the storage would be closed at 10pm. I was told all the time that it would be 24h for me. I arrived on 06/10 at night with the truck totally loaded and for my surprise, my access was denied and I couldn't get in the building. I called the customer service but the lady couldn't do anything. I had to come back to my house with the truck. On the other day, 06/11, I went to the Uhaul Store (Coconut Creek, Johnsons Rd, FL) @ 7am and I told them about the inconvenient that I had and I would pay only one day of rent because I couldn't unload the truck due to a Uhaul's fault. An attendant called Jimena agreed with that. On the 06/11 I went to the uhaul storage to unload the truck around 06pm. Same msg appeared on the device's screen next to the door: "ACCESS DENIED" as soon as I put my code. I ran to the office and told them about that same message that was also appearing on the day before. The attendant said: "You should swipe your card" and I said: "Nobody gave me a card" and the attendant was surprised. He went to the office and brought back a card and said" Use this card". I started unloading the truck and around 06:50pm I swiped the card and the same msg appeared: "ACCESS DENIED" I ran to the office again while they were locking the door. They were very rude, saying that the system was already closed and they didn't know if they could do something about. I found a customer, an old man, and he told me that there is a main device that we need to swipe the card first and it worked. The Uhaul's attendants were very unprepared. I told them that it was my first time and even this way they didn't instruct me properly and/or they didn't know about their own internal process. For my new surprise, when I was returning the truck by the website: www.uhaul.com/share, I was charged for both days instead of one as the attendant Jimena agreed to do I really really really do not recommend the Uhaul Storage of Coconut Creek and I would like you guys to proceed with only one day of rent. Also, just to let you guys know, I rented an space of 10x15" for around 3 months but I wont do that in the future with Uhaul Coconut Creek (Johnsons Road).

Alexandre A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA G.  |  Expérience générale 
Évaluation :
5

Moving experience along with everything else was great.... I would not hesitate to recommend U haul to anyone

Bernice O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana K.  |  Premières impressions 
Évaluation :
5

All staff very friendly and professional

LYNETTE J.  |  Expérience générale 
Évaluation :
5

Your customer service was amazing.

Sally R.  |  Expérience générale 
Évaluation :
5

Samir was great to work with you.

Mark L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra I.  |  Expérience générale 
Évaluation :
5

They were extremely gracious to me. There was confusion on my part with the check-out process but they were understanding! Great customer service!

Alexis G.  |  Expérience générale 
Évaluation :
5

Outstanding experience!!

Donna O.  |  Expérience générale 
Évaluation :
5

Shenique helped us on a couple occasions and her positive attitude is what every business should have. Nice & courteous!

eunice r.  |  Expérience générale 
Évaluation :
4

The staff wasn’t friendly and didn’t explain things thoroughly for my move-in. Everything else was fine.

yolgens c.  |  Premières impressions 
Évaluation :
4

Waited in line nearly 30 minutes as only one person working the counter on a Sunday morning at opening.

Mark L.  |  Premières impressions 
Évaluation :
5

Staff is very helpful and friendly

MARCIA G.  |  Premières impressions 
Évaluation :
5

RENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.

ELLIOT W.  |  Premières impressions 
Évaluation :
5

Good attention the place is clean easy access

Edwin G.  |  Premières impressions 
Évaluation :
5

As if being open on New Years Day wasn’t enough, it was great to take advantage of a promotional rate to help with my move-in. The facility is clean and well organized.

paul a.  |  Premières impressions 
Évaluation :
5

Above excellent great staff, great. Facility

Marjorie B.  |  Expérience générale 
Évaluation :
5

Awesome place

Kris B.  |  Expérience générale 
Évaluation :
5

The facility was well maintained and secure and the staff made the process easy and were very friendly.

erin g.  |  Expérience générale 
Évaluation :
5

I love ow clean and organized the staff is and will always use Uhaul for my moving concerns. Thanks from Skip J CC Florida.

Clifton J.  |  Premières impressions 
Évaluation :
3

Mr. Samir is a great person, he relly helps the custumers. The two person on the counter they don't want be there. They don't care about the anything, very lazy.

ALEXANDRE C.  |  Premières impressions 
Évaluation :
5

U-Haul was amazing! My Folks were stranded when the new house fell thru. My Mom, who is hemi-plegic had to be hospitalized w/ a med. emergency. Raquel, Kareem, Courtney and the team helped A Lot!

Michael P.  |  Premières impressions 
Évaluation :
5

Couldn’t recommend another place.

Andrea O.  |  Expérience générale 
Évaluation :
5

Excellent service. Professional staff.

CHANDRADAT e.  |  Premières impressions 
Évaluation :
5

Great staff!

Phyllis P.  |  Premières impressions 
Évaluation :
1

There was confusion on the return with a long-distance move, causing me unnecessary time, and $120 that I did not really owe - I was charged for three days that I did not use. This is unacceptable.

Evan M.  |  Premières impressions 
Évaluation :
5

THe clerks were courteous and helpful.

Alberto H.  |  Premières impressions 
Évaluation :
5

Very accommodating even though all my issues were my own fault. Great staff and Samir the manager is awesome. I Highly recommend U-Haul this uhaul facility.

Adam V.  |  Premières impressions 
Évaluation :
5

Very smooth rental experience and customer service representative was very nice

NAOMI H.  |  Premières impressions 
Évaluation :
4

Very nice place and people

Joao S.  |  Premières impressions 
Évaluation :
1

The attendant was new and did not know how to answer calls. I kept on buzzing for help and he did not know how to help me. No one knew how to open a lien lock that was placed by mistake.

Yolanda G.  |  Premières impressions 
Évaluation :
2

Great storage facility.

Shawnda K.  |  Expérience générale 
Évaluation :
5

everythings very good

Carlo G.  |  Expérience générale 
Évaluation :
5

Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility

kendall L.  |  Premières impressions 
Évaluation :
3

The tall and slim lady was amazing and very accommodating. The other lady with the 10 inches nails should find a job she likes and cares for. Customer service and sales is not for everyone.

Eric S.  |  Premières impressions 
Évaluation :
5

Thanks for the good service!!

Rosangela L.  |  Expérience générale 
Évaluation :
5

A nice facility. Will recommend to others. Thanks

Charles H.  |  Expérience générale 
Évaluation :
5

The representative that I worked with on both occasions was courteous helpful and well informed about policies and procedures

LAURIE w.  |  Expérience générale 
Évaluation :
5

Very good service

Charles B.  |  Premières impressions 
Évaluation :
4

The facility was clean and accessible

LAURIE w.  |  Premières impressions 
Évaluation :
5

A bit expensive

maryan a.  |  Expérience générale 
Évaluation :
5

Nice job.

Jason V.  |  Expérience générale 
Évaluation :
5

The lady that helped me. She was the most friendly lady I have came across in quite some time. She had a very warm welcoming smile and made my experience great. Belive her name was Maureen smart

Jamie F.  |  Expérience générale 
Évaluation :
5

The manager was great! The staff was very kind

Jackeline B.  |  Premières impressions 
Évaluation :
5

Very good service and facilitie

Arthur T.  |  Expérience générale 
Évaluation :
5

Maureen is a star! Great experience. Thank you!

Laura S.  |  Premières impressions 
Évaluation :
5

All good

Adrian T.  |  Expérience générale 
Évaluation :
5

The staff were very pleasant and friendly. They were very helpful in tending to my needs.

erin g.  |  Premières impressions 
Évaluation :
5

Short and sweet “YOU GUYS WERE AWESOME!”

Marco F.  |  Expérience générale 
Évaluation :
5

My experience was great Thanks to the employee named Rich Keery who went above and beyond to make sure I had a great experience

Adam L.  |  Expérience générale 
Évaluation :
5

A complete moving and/0r storage facility. Trucks of any size, and boxes, tape, rope, locks, trailer hitches, bike racks for cars &trucks. I was so impressed.

gary g.  |  Premières impressions 
Évaluation :
5

Great, only thing I would change is your stupid policy of having a second contact number for those who just moved to town. Cell phones are usually it.

Christopher W.  |  Premières impressions 
Évaluation :
5

You all were great. Thank you

Marni T.  |  Expérience générale 
Évaluation :
5

Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!

Michael H.  |  Premières impressions 
Évaluation :
5

The staff was excellent. Thank you!!!

Robert H.  |  Expérience générale 
Évaluation :
5

Very smooth transaction. Samir Shields was very perfessional.

Arthur T.  |  Réservation 
Évaluation :
5

Samir was wonderful. The entire team was polite, helpful and respectful.

valencia j.  |  Expérience générale 
Évaluation :
4

Thank you for your inquiry. Used u-haul location 16300 W Dixie Hwy and very pleased

Teresa B.  |  Réservation 
Évaluation :
5

Very friendly and helpful staff. Experienced zero negativity from anyone I had contact with at the coconut creek location. Made my stressful moving experience more pleasurable. Merci

Robert W.  |  Réservation 
Évaluation :
4

When the 24/7 access system is down, management needs a backup plan for folks who have paid for AND signed a contract for such access. I.e. pay an employee to stay on-site after hours until fixed.

Shawn G.  |  Expérience générale 
Évaluation :
5

UHaul live up to the term agreements. Very satisfied.

Rose B.  |  Expérience générale 
Évaluation :
5

This is the Best UHAUL facility I ever had used. They're very nice and professional, also the place is neat and clean.

ARLET S.  |  Expérience générale 
Évaluation :
5

My experience with U haul was wonderful U haul keep up the good job

Marie W.  |  Expérience générale 
Évaluation :
5

Excellent experience. The area on the lower level where you are able to leave items that are no longer needed for other community members to take and use is fantastic. Great concept!

adam c.  |  Expérience générale 
Évaluation :
5

My reservation was handled efficiently. The treatment at reception was professional and friendly. The facilities are superb and access to them is easy.

GABRIEL G.  |  Réservation 
Évaluation :
5

From Samir Shields and George and the rest of the crew that works there, they have made me feel comfortable, they are very professional, kind, knowledgeable, overall VERYSatfy, great location, 10 star

antonio a.  |  Expérience générale 
Évaluation :
5

N.D.

Valyncia S.  |  Expérience générale 
Évaluation :
4

I said YES regarding staff friendly but it is not completely truth. All the employees are very nice with a exception of a white woman with a estrange name. She is very nasty and impolite.

Marco P.  |  Expérience générale 
Évaluation :
5

.

joy g.  |  Expérience générale 
Évaluation :
2

Billed me $127 for turning in my tow dolly late, which was incorrect. Had to be later refunded to me. Then sent me an email regarding a storage unit bill, which I never rented (still ongoing).

Jonathan C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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