Évaluations des clients U-Haul Moving & Storage of College Park at Washington Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of College Park at Washington Rd

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Kenya J. le

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My experience was good after i got the truck but i waited 15 mins before anyone helped me inside the store.

FELICIA W D. le

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Turned us away when we tried to drop the truck off. Their reason was because "they dont take trailers " . Sent us somewhere us only for us to end up back on Washington road. Had to force them to take it. Frustrating!

Farad F. le

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Keep up the good work

Donald J. le

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The refund of money quicker

Kenneth P. le

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Le client n'a pas laissé de commentaire.

Charkwanza D. le

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Customer service was horrible

Connie W. le

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No place to park while picking up rental. Rentals parked in tight spaces hard to get out.

Mark W. le

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Have more space to Park

Mo W. le

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The location is too "cramped" for large trucks

Reginald M. le

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They over charge me for milage and bad customer service. 91.00 for only 20 miles of riding. The house was only 3 miles from the local. Only move the truck once the day and once the next day. The mileage was wrong in the system. The manager of the local is very Unprofessional and being a ass about the situation.

Tami H. le

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Le client n'a pas laissé de commentaire.

Joshua H. le

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It is not very clear/well organized where customers should park their cars or pull in to return the Uhaul

sarah m. le

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The staff's customer service approach was very lacking.

Lavern K. le

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Le client n'a pas laissé de commentaire.

Beverly H. le

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Le client n'a pas laissé de commentaire.

Darnell G. le

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The service was excellent, in and out Quick service.

joyce e. le

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Le client n'a pas laissé de commentaire.

Pleshette Z. le

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NA

LaSonta R. le

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The units need to be remodeled. They are old.

Samuel J. le

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Le client n'a pas laissé de commentaire.

Daphne H. le

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We had a few problems with our return location. We retro truck in one location and put storage in another. Other then that the truck ran smoothly and the Aircontioner was great. The cust, service/goo

Ada H. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

Adewale Y. le

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Keep your good employees like these guys attended to me today, great service get rid of bad apples on Candler rd. Decatur ga. Ay moving company LLC. Atlanta professionals Mover Www.aymoving.com

Derrell S. le

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First I reserved some where else and my reservation was sent to this location. I was never notified of the change and I had to make two trips. When finally getting to the correct location I was told that the truck was not working. The representative was than asked why is it still on the active fleet if it’s not working. The representative than admitted that the truck was out of gas. I asked for a gas can so I can go to the gas station to get some gas. This location didn’t have a gas can. I had to leave out of the store and ask people did they have a gas can to borrow. Once I was able to borrow a gas can I had to walk to the gas station and put gas in the gas can so I can get the truck started. If it was not for me needing the truck to move that day you would have not got my business at all. I don’t appreciate the fact that I was the one who had to go borrow a gas can and walk to the gas station to get the gas. I was not the one who brought the truck back empty. Your representative should have made sure the truck was ready and working before I came to pick up the truck. I will never use this location again.

Marquan J. le

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The employees were amazing.

Devante W. le

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The entire process was quick and easy!

Devante' W. le

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Le client n'a pas laissé de commentaire.

Rebbeca T. le

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Both of the staff members that I dealt with were efficient and very pleasant people. I will definitely use this location in the future.

Taleshia D. le

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Great customer service they made sure your service was excellent

Antonio R. le

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Customer service was not good at all.

Taylor M. le

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Le client n'a pas laissé de commentaire.

kristy g. le

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No improvements needed! Everyone and service was great!

Cecil F. le

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The truck need to be lined up it’s all over the road

Imari S. le

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The lady that assisted me was very informative and professional. She explained everything to me and made sure I understood every charge. I will definitely recommend this uhaul location.

Nicole B. le

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The young lady at the front desk customer service was very poor. She was argumentative and was not trying to understand the question at hand. The Establishment itself was ran very well but the staff was very poor.

Napoleon B. le

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Le client n'a pas laissé de commentaire.

sarah g. le

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Uhaul took money from my checking account without my permission I move out paid every month on time and after I move out they took 82.62 and I'm looking to seek legal action behind this action

Michael C. le

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excellent customer service overall. unit has installation hanging from ceiling, informed by attendant no possible damage can occur. last user stacked goods to high.

dechris a. le

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Staff is ok however the Some employees are completely rude and throw brooms and use threatening posture when customers ask enter storage due to inconvenient spacing in parking lot and uhauls parked .

Mignon S. le

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Big shout outs to the female manger on duty. She is very humble an understanding. Blessing

Jeremiah J. le

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Antonio, I think that’s his name. We spoke the day before about 24 hours access. I get there I questioned about the 24 hour access he was rude and disrespectful when I reacted he refused my service.

DEDRICK T. le

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The worst storage, nasty, rats, awful customer service and I found rat droppings all over my stuff. Never ever. I moved my items to another storage.

jeleika a. le

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Overall the staff was nice

Cornelius T. le

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Keep up the good work

FRANCES J. le

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My unit was not climate-controlled therefore my furniture and clothing got ruined and had to be thrown out. I was able to save some photos and mementos. But after more than 2 years, I lost a lot.

rodney h. le

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Great customer service

hannah a. le

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na

Cherise M. le

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My storage was broken into the manager his wife and his brother works and live on the property.... when I got there they had put a new lock in my unit.....and had complete access.....

Shauna H. le

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Storage unit lock was tampered with. Dead roaches outside of the units. Raised prices without notifying me.

kenyah b. le

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Good

MARCIA P. le

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Poor management that argues with customers. Overcharging every month. Paying for 24 hour access was a joke because the gates always had issues and only operable while staff was onsite.

Stephanie M. le

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The staff and the facility needs improvement. Some of my items were damaged and the General Manager didn't handle the situation properly. The staff lacks customer service experience. Never again Uhaul

Lavaugn S. le

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Nice and clean and helpful.

adrianna s. le

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They were very patient and caring. I appreciate their help.

Camille M. le

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Good customer service

kenneth b. le

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The worst business people you ever want to talk to and meet

Reopal H. le

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just average

JERMAINE B. le

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Lack of consistency and due process... dog feces on the pavement, constant rodent issues, won’t ever use a uhaul storage facility again in life

martina b. le

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I close my account !talk to manager about situation and was still charge for months of charges up on charges .Last bill I received said 59.00 once talk to manager received a bill 300-400$

FoRNADO B. le

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Everything we're good I'm happy thank you for your help good job keep up Good work

Doyle A. le

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Again everyone went out of their way to help us. It was a wonderful place and thanks to them all.

Carl W. le

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Access hours to my storage unit are horrible. No after hours access to my storage unit. No room to drive thru facility because they have uhaul trucks and trailers all throughout the facility. Hate it

LISA H. le

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Very short staffed. Ancillary staff not very helpful at all. Customer service could stand a refresher course! Contacting the local Uhaul is not an option!

Luria L. le

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Thank you

Fulcrom C. le

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Worked out well!

SYREETA M. le

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They gave us a one way truck with a cracked driver side mirror. Not even a mile in the tire started wobbling then a blow out. We informed them and have not yet received a courtesy call of concern yet.

CARLOS G. le

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Alonzo the representative that assisted me was very knowledgeable professional and courteous and I appreciate the excellent customer service that he provided.

melinda w. le

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They have my move out date as July, but EVERYTHING was out of that space on March 9th . That Uhaul continues to charge me for a unit that was vacant for 4 months.

janeen c. le

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No tissue in restroom! Manager was rude and did not assist me with my lock on storage. He explained that he would get terminated if he assisted me. Dre was very helpful

CALEB B. le

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Facility changed the lock on my unit causing me to break the key in the lock. Then they wouldn't remove it for me. I ended up losing all my possessions after paying fees for 8 years. Truly terrible!!

Darlene A. le

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staff friendly and helpful

ANGELA T. le

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