Customer Reviews for U-Haul Moving & Storage of College Park at Washington Rd

Évaluation :

5

Thanks

Évaluation :

1

Came with moving truck at 8pm and gate code wouldn't work. After hours number didn't work.

Évaluation :

1

Every time I went to the storage, there was something blocking the drive ways. The staff are always busy but at R not friendly. You cannot reach this place by phone.

Évaluation :

5

It was nothing but good vibes and everyone was very friendly and respectful and very helpful as well

Évaluation :

5

Good work and good emlployees

Évaluation :

2

The manager, Rochell Baker is extremely unprofessional.

Évaluation :

5

Yeah service was great. Thank you

Évaluation :

5

Good work

Évaluation :

5

Good work

Évaluation :

2

The customer service agent was nice, however she was the only person available which caused a long delay in being service. In addition, I still have yet to receive an access gate card because the machine wasn't working correctly and the agent FAILED to remember to bring it to me. In addition, she advised the security gate wouldn't me working for awhile. I feel as if I should recieve a discount if I'm not fully receiving the services I pay for. Not to mention there were a mouse trap and other contraption in my storage unit. The storage door it weird as it loops over blocking the way. In all honesty I'm quite disappointed and would like a discount. Not to mention I was charged for a lock when online it stated it would be free. I do worry about my belongings considering the facility does not have a properly function gate to provide extra security.

Évaluation :

5

Quick and easy

Évaluation :

1

I had to throw furniture away because of mold and rodents. From day one I asked if my door could be fixed and I was told that they would be out in a week to fix it I was there for a whole year and not once did they call to fix it, one day I went to get something out of my unit and they were about to repaint the door instead of replacing had I not shown up that's exactly what would have happened, I asked again if they could fix the door basically every time I asked them they told me that the door was on back order or the people were coming out in a week. I was not offered any kind of incentives but I was notified about a increase in rent.

Évaluation :

4

The customer service that I received was great they was very professional getting the truck and bringing it back the two young ladies are very professional thanks to them I'll come back

Évaluation :

3

I was totally upset to only receive one email prior to my things being auctioned off. I would also like to know if you all would be so kind to find out the buyer that it was sold too. Ive been so stressed tryng to regain access to my parents erns very upset If found or able to provide me with this info my number is 678-789-9424

Évaluation :

3

I do not agree with $15 late fees. I do not agree with $50 liens. Customer have been struggling since the first pandemic of 2020. No compassion at all for customers.

Évaluation :

1

Make sure the keys are available

Évaluation :

4

THIS UHAUL LOCATED 2505 CANDLER RD DECATUR, GA 30032 .I rent a U-Haul FOR 19$ + milage . MILAGE came to 47,4$. I was ask to put 85$ dwn for hold. I pick up approx 12:36 pm on a Thursday return 7am the following day. They charged me an extra 107,37$. I had the van under 24hr. Back in perfect condition. Ended up paying 193,7$ to rent for under a day. THIS IS A RIP OFF. I was OVER CHARGED And currently seeking money back,. Do not go here please . Believe me, I do not bad mouth a business unless it's something to say. My bill should have been bo more than 65$-70$. Please do not rent here.

Évaluation :

5

Everything was great

Évaluation :

2

I wasn't informed of the refund policy return time when I rented the truck.

Évaluation :

5

Customer service representative was professional friendly and made me feel comfortable.

Évaluation :

4

Na

Évaluation :

5

They are Awesome at this location. The Staff is concerned about us the Customers and the cleanliness of their vehicles

Évaluation :

1

I have called in and complained about the situation on two occasions and I have let them know that the workers at the location had the manager on the phone they told me they cannot swap out my vehicle it was unsafe to drive they told me the only way I could get a truck would be rerent one I feel that it was discrimination against me and my coworker I told them I did not have the money to rent one I want approximately 11 miles they checked me unauthorized I did not ask to be checked in I asked to be swapped out because the vehicle I rented was very unsafe they didn't care they were very unprofessional I feel like I was very mistreated and not of any of importance!

Évaluation :

4

Staff was good truck was good but it died may wanna look at the battery for the next renter, but I got the roadside and had someone with me to help anyway

Évaluation :

2

When getting the car had a 30 minute wait because the employee was sleep in the back. When returning an employee was too busy worrying about the news she just heard on her phone she had to finish up her conversation before she acknowledged me at her job.

Évaluation :

3

Items that stored was ruined with rat feces

Évaluation :

5

Ms Baker runs and well managed location with very helpful and professional staff

Évaluation :

5

The staff was very knowledgeable and helpful

Évaluation :

2

🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀

Évaluation :

5

The customer service was the best ever, she was very knowledgeable in helping me to get just what l needed. I will recommend U-Haul to all my friends and family. Ten stars!! 

Évaluation :

4

0,99 per mile is extremely to much.

Évaluation :

3

Returning the truck staff member was extremely rude and disrespectful!

Évaluation :

1

Poor customer service and lack of empathy.

Évaluation :

5

The representative and manager was extremely nice and helpful

Évaluation :

5

This location was a total joy. Clean and convenient the manager was very nice, helpful and NOT overwhelmed. I'd recommend this location without hesitation.

Évaluation :

5

No comment

Évaluation :

1

My storage was full of rat droppings and the insulation from the unit was wet and all over my belongings, the door was warped and not secured, or tack

Évaluation :

5

Staff was amazing!!

Évaluation :

1

The only reason I'm rating this location as poor is because it was the third location I had to go to in order to drop off equipment. I literally had to drive all over Atlanta and was told at different locations that trailers were no longer being accepted. This was abysmal customer service. However, the manager at the 4540 location was professional and responsive and did a great job.

Évaluation :

4

Don't remember the lady name that checked me in but she is a very polite, funny, and helpful person and made my experience with U-Haul a great one

Évaluation :

4

The truck was clean to the visual eye however it smelled terrible and the person that gave us the truck didn't even tell us to check or do the inspection. I had to rewash all my clothes and linens. And some of furniture ended up smelling.

Évaluation :

3

Merci

Évaluation :

5

The manager was very efficient and professional. She handled our request with care, and ensured the vehicle was clean. Best uhaul experience. It was my plan B when my rental chair didn't fit in my truck. The online return process was simply easy and quick. Thank you to Washington Rd, college pk, store manager.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

2

I reserved a truck three days ahead. The first two places I was sent did not have a truck for me. They called a third place which also did not have the truck I reserved. I ended up having to take a 15-foot truck instead of a 10 foot. I was two hours later getting to my destination where I had five people waiting to help me load. Also it cost me much more in gas to drive, and I was not as confident driving such a large truck.

Évaluation :

5

Everything was good and Shavona made it perfect

Évaluation :

1

The workers are unprofessional and they have no idea what they are doing? They kept saying the truck was down. After hour and half the agent finally decided to check it and then decided I could rent it.

Évaluation :

5

The manager has great communication skills. Great personality. She knows the business very well.

Évaluation :

5

Very professional and took care of my needs

Évaluation :

1

Bunch of old THOTS and retired HOOD 🐀 rats run the place do not go there naw frfr

Évaluation :

1

This location is doing me wrong!!! I just got a bill from creditors for $342 dollars!! For what??

Évaluation :

5

Love this location!

Évaluation :

5

Ingrid was very helpful and Ms. Rochel was super great to work with.

Évaluation :

4

The attendant who assisted us yesterday on 7/7/23 was fantastic.

Évaluation :

5

The staff at this location are always very helpful and diligent.

Évaluation :

5

customer service was great

Évaluation :

5

Great service

Évaluation :

5

Continue excellent customer service

Évaluation :

2

watch out for roaches and rats.

Évaluation :

5

From the customer service at the front desk from pick up to drop off. Everything was perfect.

Évaluation :

5

Thank you guys for all your help. It was greatly appreciated . The mobile checkout was I missed for me but you guys were there to assist.

Évaluation :

5

Roschel was amazing!!!

Évaluation :

3

When I did my order online it seems like it was ready but when I got there to put my stuff in it had a red tag on it an I had to go to the office an see why it was not ready the lady go say she don’t know why her manager gave me that unit because it was somebody else’s I had to show her my order that I had on my phone an I had to go get a lock for it because the lock was not In said my unit

Évaluation :

3

The cab of the vehicle needs attention....cigarette cartons, water bottles, misc stuff left in the door. The van needed an oil change and there was a other issue regarding the tire monitor. It's a good location ...but the attention to detail is greatly needed.

Évaluation :

3

The people who work at this location was not professional, they were very rude.

Évaluation :

4

The storage was dry, I liked that. The attendant on site was friendly and courteous.

Évaluation :

5

Customer service was very satisfactory and excellent

Évaluation :

2

Customer service was subpar, both front end employees were arguing in front of customers. The male worker was nice.

Évaluation :

2

More hands on with customers also fee was not explained regarding rates

Évaluation :

3

Only problem is it's location is not good. It sits directly behind a old car wash. No parking.

Évaluation :

1

Older female manger rude and threatening she very unprofessional

Évaluation :

1

I had my unit for six years upon turning 65yrs old could no longer afford the storage advised the mgr and UHaul prolonged the auction for 5 months ending charges are 1034.41. this is no way to treat senior citizens have contacted legal counsel and Better call Harry!!

Évaluation :

5

Great customer service and great caring people.

Évaluation :

1

The two women working in there were very lazy and more concerned about their personal conversation besides assisting me right away. The older, heavyset lady with glasses gave me a truck with a seat that she knew could not be adjusted. I'm 5'2. I had to show her that the seat could not move and that my feet were unable to reach the pedals before she issued me another truck. The 2nd truck she issued me had the same issue but at least the seat was stuck to length that I could reach the pedals better than the other truck. I will leave this location as a last of last resorts when I need to rent a truck for moving. This location is trashy and so is it's equipment and employees.

Évaluation :

5

Great customer service! Ms. Baker and her team are great people. Friendly, knowledgeable, respectful, helpful and caring individuals.

Évaluation :

5

I appreciate the help I got from Raschel ! She was such a great help and very patient with me considering this was my first time ever getting storage. I really appreciate all the help she gave me . Such a sweetheart and helpful. Thank you Raschel 

Évaluation :

5

Great service n great attitude

Évaluation :

1

Nothing I was really impressed with the agent at this location. She was very nice and friendly. I will use this location again when I need to rent a U-Haul.

Évaluation :

5

The agent whom helped me was excellent. Although, the storage wasn't the size I needed she went the extra mile in reducing my stress by reaching out to see other available options and I truly appreciated.

Évaluation :

5

Manager is very professional and helpful.

Évaluation :

5

Atlanta staff were amazing accommodating to restructure my storage needs. They called immediately to two other nearby locations and found the drive up unit that I originally requested. Returning the truck was OK. I would recommend U-Haul. PS the Miami locations were a lot more challenging due to not accommodating closer locations for pick up of truck rentals twice.

Évaluation :

5

Great job

Évaluation :

5

Very professional!

Évaluation :

5

Great customer service!

Évaluation :

3

Hard to get your truck around

Évaluation :

3

I had to pay for a extra month rental when I was moving out on the first day of the month. The reason for this was due to the manager not returning my calls or responding to emails from U-Haul corporate. So for me two things are at play here 1) these managers do what they want 2) they're hard up for money. So I will never store with Uhaul again because I don't have to give them my money if this is how we do business.

Évaluation :

5

Very kind staff at 7:00 am. Appreciated.

Évaluation :

1

A few of my items got damaged due to rat eating it and pooping on my items

Évaluation :

1

Because my storage door was dented in twice by someone and it took forever to get it fixed to the point my furniture molded do to the rain and mist that got in the and buges were in there also. Some of the employees and management was nice but I can say that for all.

Évaluation :

5

Customer service is what keeps my business and the gentleman that helped at this location had exactly that. I don't know his name but he was knowledgeable and patient.

Évaluation :

5

No comments

Évaluation :

5

Experience was nice

Évaluation :

4

It was a little cluttered because after hours people would return their U-Haul trucks and they would block the entry way to the storage area so you couldn't get to the gate to get into your storage

Évaluation :

5

Fantastic

Évaluation :

5

The customers should be able to access their storage 24 hours without having to pay extra.

Évaluation :

1

Upon renting the storage unit it was not clean the manager had to sweep it out. The unit was not convenient for access (it was located between two fences behind the management office. Also when I moved my belongings out of the unit, there is evidence of rodents having contact with it. Photos have been taken of rodent droppings and rodent hair all over my things. I would never recommend this Uhaul storage location to anyone. Furthermore people who rent storage units pay too much to have their things destroyed by rodents and infestations. I am wholeheartedly disappointed with this matter.

Évaluation :

4

Rodents in the storage is my only complaint

Évaluation :

5

N/a

Évaluation :

5

Thanks for the help and concern for my safety

Évaluation :

5

Perfect

Évaluation :

3

The lady that checked me in had amazing customer service skills but the access to the storage unit was not easily accessible with the size truck I had… I had the worst time trying to get the truck to the unit an at that point the staff wasn’t helpful at all

Évaluation :

1

The facility manager Rochell Baker is rude and very unprofessional. Each time I had to speak with the staff at this location was almost unbearable. They are on personal calls on their cell phones loud with long lines of customers. The units were not well maintained and my items were damaged by mold growing on my furniture. They leave returned equipment trucks and car tows blocking the path to the gate. On my move out date they refused to move a truck so my moving company could get into the facility. This cost me extra because they were on the clock as soon as they arrived. It took over 45 mins for the staff to move a truck so my movers could get to my unit. Based of my experience from move in to move out I will never use Uhaul again. I definitely expected better since I've been a customer of Uhaul for many year and have used the services in many different states and locations. Perhaps there should be some re-training exercises in customer service skill or get new staff especially the Baker. She is ruining Uhaul's reputation. If zero was an option I would rate this location -0. Bye bye Uhaul, never again. FYI : I have pictures and videos to prove everything stated.

Évaluation :

1

The staff was not friendly never enough people work no one is never in the office and your staff is the worst I have ever had to deal with never again

Évaluation :

5

Staff was excellent. I rented a storage here for years and i loved everything about this place

Évaluation :

2

The storage unit that I have had a water leak and a lot of my things were damaged I am now waiting for the insurance to settle And also the door was very hard to get up-and-down The door was off track

Évaluation :

5

Greetings, In commenting about my experience at the Uhaul facility located 4540 Washington Road College Park, I must say that it was a very enjoyable experience. All of he staff was very warm, friendly and very accommodating. With special emphasis placed on the Supervisor Ms. Baker, her staff, Ms. Ingrid, Ms. Candice including the Male staff members. The outdoor storage could use more lighting, rusty latches need replacing however, overall It was an enjoyable experience.. Thank You Ms.D. Muhammad

Évaluation :

1

I had to buy an additional storage because the one recommended by U-Haul was way to small for my 2 bedroom

Évaluation :

1

It was very nasty and disgusting I would not have move my furniture in there rat dropping storage unit not clean I had to end up keeping the truck an extra day I had no more to put my things

Évaluation :

1

Rats ate my storage unit up I lost 20000 worth of stuff I had 15000 coverage and they only gave me 5000 the manager was rude and very ghetto and she left my account open talking bout I had to clean the unit out so they trying to charge me for there poor service looking forward to see this in collections so i can start a lnaw suit

Évaluation :

1

When we got to the storage unit there was a lock on it we were unable to get the lock off after about 35 minutes of calling we had a return call back we were able to get in only to find out the storage unit was not suitable for storing my items the ceiling was falling down but we had no option at that time of night so my items were placed in the unit The very next morning I sent a message to the storage unit and received a call back but was not accommodated in anyway, I am disabled and hiring someone again to move the items out and getting another u haul is difficult, I was told that they did not even have another unit to rent to me I guess this is why they rented me a unit needing serious repairs. The unit should not have been rented it is in very very bad shape, I am very disappointed and sad that my items are sitting in that unit at this time but again it is very difficult for me to rent the truck find a new storage been have the stuff moved again I feel that U-Haul should have been more accommodating knowing that they rented me a unit in need of serious repairs. I am unable to share the photos in this review, but would love to.

Évaluation :

4

Mrs. Raschel Baker was professional and efficient. Her personality lends to a great customer service experience. After driving 11 hrs to Atlanta, my move in and truck drop was smooth.

Évaluation :

1

I will never go to this location again. They scam you out of money, lack communication and customer service… make sure you ask for every single one of their policies and/or rules before renting with this location.

Évaluation :

3

😏

Évaluation :

5

The manager and the employees was so kind and helpful!

Évaluation :

5

Pleasant experience from the staff

Évaluation :