Customer Reviews for U-Haul Moving & Storage of College Park at Washington Rd

2 031 évaluations

4540 Washington Rd   College Park, GA 30337
(1/4 Mi Outside I-285)

(404) 763-0000

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(404) 763-0000

4540 Washington Rd
College Park, GA 30337
(1/4 Mi Outside I-285)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great job great smile! All around great service coming and going!

DAPHINE L. 
Évaluation :
5

The manager and the employees was so kind and helpful!

SHAMEIKA W.  |  Premières impressions 
Évaluation :
3

The self-registration was clear until I arrived at the store. I was asked to have 2 confirmations (via phone) and/or a passport. If this was needed, it should have been done well ahead of getting to the store. The store employee was unable to help. The call to the 1-800 phone took almost an hour to talk to a service support representative. This caused significant stress and I was disappointed with the experience.

KENNETH H. 
Évaluation :
3

Truck was dirty. Someone else's candy wrappers were in the door panel, some unknown substance was sprayed across the rear view mirror and windshield (on the inside) and something was spilled on the floor behind the drivers seat. Drivers seat had lots of mud/dirt on it. I can tell someone dropped it off and it was just given to me. Not cleaned. Gross.

JENNIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alpha-Isaac E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
3

Final bill incorrect, sent to me by email. Waiting to see if it will be corrected.

ROBERT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHIL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XNEIA D. 
Évaluation :
5

Very helpful staff. The manager was able to resolve my issue with my reservation very quickly.

Jenise B. 
Évaluation :
1

The person was very rude/unprofessional and the thing I carry the item was all bent. I was unable to use the equipment.

CLARE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shapour H. 
Évaluation :
5

The customer service provided by the location associates was very professional, yet very relational. Kudos to Raschal and Engrid. I will definitely try to rent at this location when I need another vehicle- or any other item the location provides.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lAKITA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOLLENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUTURAH D. 
Évaluation :
5

The customer service staff was impeccable. They made sure all questions were answered and assisted with selecting the right materials fro my out of state move.

BRENDA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

eric t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLON A. 
Évaluation :
5

Good experience

CHERYL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISE H. 
Évaluation :
4

Ensure that rental equipment is ready and available for the renters.

NATASHA Q. 
Évaluation :
3

There wasn't a dolly available. I was told there is only one at this location which is weird. I would think that there would be at least one per vehicle.

BRANDEN E. 
Évaluation :
5

Both employees working there that day were extremely nice, helpful and informative.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Litisha H. 
Évaluation :
5

Service was great

ERIC L. 
Évaluation :
5

MY RENTAL REPRESENTATIVE WAS PHENOMENAL, SHE WAS EFFICIENT, AND HAD GREAT CUSTOMER SERVICE SKILLS AND A WONDERFUL ATTITUDE.

Donna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamekia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRINCESS D. 
Évaluation :
5

The sales rep told me that if I return the truck after hours to "place the key in the box and make sure to park it in a safe space". I received a 20 $service fee. I called and explained that I followed the verbal instructions I was given and the manger took off the service fee. I would definitely recommend this uhal location as the manager is kind and helpful.

RICKEY L. 
Évaluation :
1

The van was filthy when I picked it up. It looked like someone's work truck.

KENT C. 
Évaluation :
5

Easy and friendly experience.

Charles T. 
Évaluation :
2

There was a reservation for 11:15 a.m. on 8 October 2021 and there was not a vehicle there at time of pickup. A transfer was made an hour and a half later, as I was sent to another location at Stone Hogan Connector Rd., where no one was present at that location and that individual stated that "they were headed out of town". when communication was made with a phone call. I went back to the Washington Rd. location to inform them that no one was at the previous location. I was finally informed that a truck was brought back while I was away and they could rent it out. The vehicle was dirty and consumed a lot of gas. I had to fill up about five or six times before destination. I did not receive a discount for all the problems I went through that day; the waiting or going to and from to different locations. This was the worst rental experience of my life.

BRIDGETTE F. 
Évaluation :
5

My Rental experience exceeded my expectations! Much has changed since I last rented 17 years ago, and that was a pretty good experience. Kudos to this location and the staff there!

Reginald H. 
Évaluation :
3

Male CSR not very friendly. If I were to use this location I ack for the young woman who was there

LUANA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marlo H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fernando B. 
Évaluation :
4

Joshua great asset to business, 😊Customer Friendly, polite and helpful.

ROBIN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
2

I had to wait almost two hr to obtain a one way rental with my help on deck ready to rock

TONY I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA K. 
Évaluation :
4

Nothing is recommended for this time.

JIMMIE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASMINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AYONNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralisha O.  |  Expérience générale 
Évaluation :
5

All was good

TOMMY C. 
Évaluation :
3

The person that I dealt with on 9/25/21 morning was inpatient and customer service was terrible. Please train employees to have patience and better customer service.

shetma C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA W. 
Évaluation :
5

Pleasant experience from the staff

joyneta d.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HAASAN W. 
Évaluation :
5

Rien

DENISE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY M.  |  Expérience générale 
Évaluation :
3

I was created multiple pick up locations and was reserved the 26 foot truck but last minute changed it to 20 foot & didnt even increase the extra free mileage uhaul promised me

Faisal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESIREE R. 
Évaluation :
1

This was my worst experience I've had with uhaul. First I ordered my truck online and paid 10 $for a dolly. I get to pick up the truck and they don't have any dollys left so I had to go to another location. Next, when I'm getting ready to take the truck back it won't shift gears. I call roadside assistance who sends out someone to look at the truck and he says it's the transmission. Roadside told him to tow the truck. Cool. I then get an emailed receipt saying that my rental more than tripled in price! They charged me 90 $for a dolly j never received and charged me for having the truck for 9 days even though I didn't! I don't think I'll be using this location again.

JAMIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENA M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHAWNDREA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATANYA S.  |  Expérience générale 
Évaluation :
4

Great staff! Truck I used may need mechanical servicing or to be retired.

DENA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MERVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK P. 
Évaluation :
5

nothing I was very pleased with this location

vera G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCE S. 
Évaluation :
5

The manager at this location was Awesome which is why I took the time to answer this survey . She really took a frustration off my hands I wasn't prepared to deal with as the customer service line fail to neglect to advise her I ll be 2 hours late for my pick up

MICHAEL AARON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlon A. 
Évaluation :
5

Staff very profesdional

Shirley H.  |  Premières impressions 
Évaluation :
3

I made reservations for the truck originally at the Campbellton Road location a day I've had a time then when I went to pick up the truck at the schedule time they didn't have the truck available so they found the location on Washington Road which I had to travel several extra miles in the original location was less than a mile and a half from my house so that prove to be a extremely important inconvenience

JAIME D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayman C.  |  Expérience générale 
Évaluation :
5

S.O.

PAUL G. 
Évaluation :
3

The pickup truck I rented was very dirty. However, it did run well.

ROBERT C. 
Évaluation :
5

The ladies here were very helpful and friendly.

ASHLEY S. 
Évaluation :
5

Very professionally managed and maintained with easy access to interstate. Hard to get this awesome level of service in today's world.

Darryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
4

The agent I rented the truck from was very nice and helpful.

Eugenia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY W. 
Évaluation :
5

It's my favorite Uhaul location in Atlanta.

TAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levictus B. 
Évaluation :
5

VERY NICE PERSON AT DESK.

YAHOSHUAH S. 
Évaluation :
4

Front desk personnel was helpful, but the wait time was poor, since she had no one to help. Overall, I received some of the worse customer service, with this order. The issue is,I had to travel across town to this location to get the smaller 10foot truck, which was not what I ordered. Also, I have not seen the lesser rate for the smaller truck. Furthermore, 10 foot Smaller trucks have no ramp.

LISA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK J. 
Évaluation :
3

I chose to use the self check in option for the sake of time. I followed the directions to go inside bypass the line and go to the side of the counter to get the key from the CSR, only to be told I needed to get in line (with 4 people ahead of me). I wasted 10 minutes of my rental time waiting for the CSR to decide to give me the keys to the vehicle. IF a client still needs to go inside and stand in line remove the self check in option. I need to book again in a couple of weeks but I'll look at other locations or companies first.

MARQUETTA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRINCESS D. 
Évaluation :
5

No improvement necessary. The experience was excellent as well as the associate who assisted me

Cathy W. 
Évaluation :
5

They were very helpful

PRINCE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tanicia N. 
Évaluation :
4

Thanks for all your help in making my move. a good. one. Just keep working hard to meet peoples needs. The service was good. Merci.

GLORIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen M. 
Évaluation :
5

S.O.

keli A. 
Évaluation :
1

I kept telling the lady I had a business account with U-Haul and she kept telling me I need a credit card to rent the pick up truck and I told her I had a account and she said it didn't matter

TONY W. 
Évaluation :
1

No only was the staff rude, but they did not acknowledge my arrival. They had a sign that said to "Stop here for returning rentals, so I was patiently waiting at the stop sign. I saw a woman just looking, so I asked if they worked here, the woman flicked her badge as to say "cant you see my badge." She waved for me to pull forward and proceeded to check the trailer. She did not close the doors back so when I turned to follow them to the drop off point, the doors flung open, making it unsafe to see in my side mirrors and to drive through the narrow lanes. The storage space was extremely narrow for driving and maneuvering a truck with a trailer. I would NEVER recommend this location and the staff needs to have better customer service skills.

Charity H. 
Évaluation :
3

The cargo van I drove needs maintenance. The transmission or engine having a hard time with shifting gears.

LESLIE D. 
Évaluation :
1

Only one person at location wait time was ridiculous.

Keshia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLON A. 
Évaluation :
5

Excellent service à la clientèle

GREGORY O. 
Évaluation :
5

Beautiful people

GEORGE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie L. 
Évaluation :
4

The online process of reserving and picking up a vehicle is for the most part pretty great. One issue I have with it is the confusion of which location I have selected when checking out. The biggest issue I had is not knowing how much gas I have to put back into the vehicle before returning it. The online process gives me nothing about that information nor how much I originally had left. I had no papers also to tell me about it.

Sabrina F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregg D. 
Évaluation :
3

When we rented the UHaul our rep advised that we were required to bring the truck back before 8AM the next day (and where to park and leave keys) in order not to be charged extra. We did that and returned the vehicle by midnight instead and we were still charged an extra fee (after hours) and a cleaning fee. Will never be using this location again - bad business practices as these were “surprise” extra charges. Not recommending this location.

Courtney G. 
Évaluation :
4

All went well. Great job!

TARA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica F. 
Évaluation :
4

Create more space, the location is very cluttered.

ALONSO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

rhondee s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUTUMN B.  |  Premières impressions 
Évaluation :
4

We had a few problems with our return location. We retro truck in one location and put storage in another. Other then that the truck ran smoothly and the Aircontioner was great. The cust, service/goo

Daphne H.  |  Premières impressions 
Évaluation :
4

excellent customer service overall. unit has installation hanging from ceiling, informed by attendant no possible damage can occur. last user stacked goods to high.

Michael C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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