Ms. Stephanie was great. Very helpful. She really took care of everything for me. Thank Stephanie.
Regina T | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Collierville
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Top-notch U-Haul location. Staff is amazing and equipment is always clean & well-maintained.
JOE W★★★★★ Outstanding Service! I had an excellent experience with U-Haul Storage thanks to the incredible team— especially Ronald, Stephanie, Mark, and JD. From start to finish, they were professional, friendly, and genuinely helpful. They went above and beyond to make sure everything was smooth, answered all my questions, and made the entire process stress-free. It’s rare to find customer service this consistently outstanding. I highly recommend this location and want to thank the team for their exceptional service!
MARIKA H | Expérience généraleGlenn rosser
glenn r | Premières impressionsFriendly people fast service great products will use again if needed..
RALPH KRight now, I can't think of anything.
MITCHELL SI figured if any company should have a storage, it should be U-Haul. The price was fair as well. It was a no brainer to choose U-Haul for my storage needs.
Darrick M | Déménagement en ligneKelly and staff were helpful and provided a positive customer experience.
DAPHYNE FTried to use the app pickup but ended up having to go to the counter. Everyone was friendly and helpful. Ron made sure that I didn’t get a truck on empty and that the truck was parked where he said it was. I didn’t get the name of the young man who took my return but he was very professional as well.
Kimberly RGreat
Andrew KVery professional staff. All were helpful and efficient. Wonderful experience.
CHARLES BNothing.............. I have used this location three time in the past three years. They are excellent...................
CHARLES WPleasant spirit on the part of the agent that helped me as well as the employee who hooked up the trailer. They both displayed that they cared about my business. Also... clean facility
Grady RExcellent customer service
MELVIN BI was unaware the moving blankets need to be folded back before returning the truck or you will be charged. Making sure this is told to the customer would be helpful.
LOGAN WI rated the equipment as acceptable, but there was an issue with the vehicle ignition key because it was very difficult sometimes to get the key inserted to the precise way to start the vehicle. Also the vehicle suspension was a little noisy. Price for the price I paid to rent a vehicle I would expected it to be in better condition.
Robert KThe equipment and crew were better than expected.
BRIAN CThey were very accommodating and convenient!
Chasidy B | Expérience généraleGood service was happy nice people and quick thanks
JOHN TNo real recommendations - I was very pleased and will consider them in the future.
MARK SEveryone from Johnson City to Collierville were very nice and made the process seamless. Thank you.
THOMAS N | Premières impressionsGreat location and staff.
STANLEY JThe guy that helped me is kind of new and he was awesome you should give him a raise
Tim LWe rented a truck and storage unit.
PAUL W | Premières impressionsContinue the great service provided.
MARTIN TKeep up the good work
Kendrick SI’ve used, in the last few years, U-Haul for two large out of state moves and was very pleased. This time I needed a truck local for one day to move electronics about 15 miles. When I returned, as I sat in the truck waiting for a rep to come out, I saw the rep finally come out. I turned off the truck and he immediately he barked to LEAVE THE TRUCK ON. So abrupt, I couldn’t believe anybody would make their first interaction with a customer like that. No talking from him, just doing his check list. Opened the back, and then said the dolly had been moved. I explained I specifically did not order a dolly because I already had several dollies of my own and that the dolly blocked a significant portion of the entrance to the back of the truck, so we moved it out of the way while loading a 26’ truck all day. He was even more abrupt and rude on this second exchange with me saying it was in my contract and the new CEO was a real hard-A$$ about this to upsell additional items. I told him the last 3 26 footers I rented didn’t have the dolly in the way of movers. I paid whatever silly little upcharge you guys make off that and will not use you again. Zero concern from this guy about simple courtesy.
Mitchell ANot a thing other than have more utility Dollys available.
LISA DKeep doing what you're doing. Wonderful experience.
Beverly SGreat storage facility! Friendly and very helpful staff. Storage room was clean and ready to fill.
Pamela T | Expérience généraleN/A
AALIYAH Kexcellent product and service
CHRISTOPHE AI will continue to come to this location for my uhaul needs!!
ANGEL JEveryone was very knowledgeable and helpful
AARON LVery nice and friendly people,nice and clean place!
VLADIMIR KMy biggest complaint was contract was for one trailer, than he wanted to swap, than after swap the trailer lights not work and than re swap, for actually put me behind on my trip by an 45 minutes .
JAY GThe guy behind the counter was dealing with a very demanding customer when I got there. He handled her with great professionalism. I would not have done as well as he did. He then helped me check in the trailer. Once he was able to get to me, the whole process took five minutes at the most. You have a great team there.
ROBERT BStaff was really kind.
CHARLES GThe staff was very friendly and helpful. This was the cleanest truck I've ever rented Thank uuuu again Dr.Rochelle Stevens
ROCHELLE SGreat experience! Managed well and awesome staff. This location is doing great!
LANCE M | Expérience généraleNothing
Andrew Kgot there to pick up our truck, did the virtual check in and went to get the key and it was not there. thank God an employee happened to be walking out to go home for the evening and he was able to help us, you could tell he was aggravated that we caught him, he asked when we had arranged the rental and i had done it hours ago!
John TI’ve rented from this location many times in the past. This rental was for an auto transport trailer, which I picked up at near closing time on Friday evening for use on Saturday. I asked the employee who hooked up the trailer if the surge brakes were checked before each rental, as I was heading into the eastern mountains to swap cars for my daughter. I knew I’d need working trailer brakes in the mountains to avoid overusing my truck’s brakes. He stated they have been checked. When I arrived home, I loaded the car and tested the trailer several times by backing up and driving to the end of my street — but the brakes didn’t work. Upon inspection, I found the master cylinder was dry and filled with bugs. It had a plastic cap with a hole in it, which didn’t resemble the picture on the trailer showing a proper sight glass for checking fluid. This cap would not hold pressure or keep out water. I filled the master cylinder with brake fluid and departed at 5 a.m. to complete my trip and return the trailer within the one-day rental period. I couldn’t wait for the store to open without missing my schedule to meet my daughter. Unfortunately, the brakes did not work for the entire 750-mile trip. This was a lot of extra wear on my truck brakes. I called to report the issue that morning and again when I returned the trailer. The employees I spoke with were helpful and courteous, but it’s clear that proper maintenance on these trailers is not being performed. This poses a serious safety risk — I was fortunate not to have needed to stop suddenly, as I would not have been able to.
RANDALL HMs Dianne and Ms Stephanie was amazing they explained the process and how to access the Unit, Ms Stephanie helped me find my unit, I was impressed with the service it was Top Notch
TONIA H | Premières impressionsThe men were very professional, nice and helpful. I would most definitely recommend to a friend.
CAROLYN M | Premières impressionsVery helpful staff
gregorio BVery professional and courteous !
STEVEN CThe UHAUL rep was extremely unprofessional and rude. He did not have the appliance mover and furniture mover that I reserved online. When I asked him about it and how to get another one, he become rude, aggressive and combative. Based on this guy actions, I will not rent from UHAUL again
Robert EVery nice ladies there that took care of me well.
Richard UVery easy process and quick.
Richard U | Premières impressionsGreat customer service. Equipment well maintained. Very friendly staff. Thanks for the service!
JEFFREY RFriendly and easy drop off. Very professional and efficient.
Todd WThe employee who helped me went above and beyond to make my experience a very good one. He not only installed the hitch, he also helped me figure out and attach the bike carrier to it. He was knowledgeable and courteous. I would definitely recommend this location
John WI was over charged for what I rented and the rates and fees were not explained to me during pickup of my rental. Will be contacting customer service ☹️
MELODY DSuper friendly customer service and quick. Best u Haul place I’ve ever seen.
CHARLES SWonderful service!
JONATHAN WI think you guys have it down pretty good.
ERIC LThe employee who checked me out and in was very personable. Good attitude. I think his name is Siderrius Shields. Contract #93538853 Date 10/9/25
GRADY RVery happy so far.
Frank D | Premières impressionsGuys working there were awesome. They went above and beyond helping me .
toby o | Premières impressionsThe experience was great!
STACY C | Expérience généraleFacilities were clean, staff was helpful. They have carts & such available to help move items to the storage unit.
PAMELA Z | Premières impressionsThe staff here were so helpful to us! Everyone was very friendly. Highly recommend!
Leah M | Expérience généraleThank you for the thoughtfulness during one of the worst periods of my life.
TOMMY W | Expérience généraleOutstanding staff and facility.
YELENA M | Expérience généraleGreat customer service
Patrice D | Expérience généraleGreat customer service, I've only received the best service. This is my number 1 facility.
Patrice D | Premières impressionsKelly and Sarah were both exceptional, going out of their way to help
William E | Premières impressionsBest storage every.
john d | Premières impressionsThey where very professional excellent service
larry m | Expérience généraleThe gentleman that helped us was awesome. You couldn’t ask for a more informative person. Friendly, nice, and just a very nice guy. Facility was very clean and felt very secure
JAYNE W | Premières impressionsMy husband and I were dealing with a difficult move already. We ran into some issues with the U-Boxes being available and some clear communication on the lift driver availability for the weekend which was our move out time but AM Paris and The Manager Mark for the Collierville,TN location was just the best in a very stressful situation. The both of them went well beyond ‘“above and beyond” and we could not thank enough for their support and understanding and willingness to listen to help us come to a solution!!!!!
Jennifer P | Premières impressionsI reserved a 10x10 climate controlled unit. When I went into the facility only one check-in terminal was open. The employee finished her personal cell phone call to be able to assist me. She asked me questions which I answered in my normal speaking voice. She told me she could not hear me so I raised my voice to respond. Her eyes widened and she started talking about me having attitude. I mentioned I had raised my voice because she said she could not understand me. Meanwhile another employee came in and they proceeded to have a personal conversation in the middle of checking me in. The second employee noticed I was seated at the check-in and apologized, which I appreciated. The employee checking me in finished and hand me a security swipe card with no instructions on how to use it. When I went to my storage unit in the detached building I went inside to find my unit and inadvertently set off the alarm in my unit because I didn't know i had to swipe to disarm in addition to swiping for entrance. The place is clean and maintained and I have no complaints other than the attitude and unpleasantness of the employee who checked me into my storage unit.
STEVEN W | Premières impressionsI only left because of the regular price increases. Other than that, your facility is fantastic. Always clean and in working order and I felt safe, anytime.
pam d | Expérience généraleHorrible experience!
Christopher B | Expérience généraleEveryone has been very pleasant and respectful except Dontrice. He called me after I had an agreement with Mark, manager. He claimed that Mr Mark recently suffered a head injury as the reason for his inaccurate conversation and accused me of owing money when I went to receive moving record. He was very condescending and made a misrepresentation of my statement to him in front of another employee. Overall, the facility is very thorough and safe.
Dhawn B | Expérience généraleI thank you all for your assistance and help at At a very crucial time in our lives.
stewart d | Expérience généraleGreat easy experience!
Carisa M | Premières impressionsEveryone was great to work with. I had no problems
DANNAH S | Expérience généraleGot to say the best uhal ever and the storage is top notch with modern security and a safe place to drive in and unload. The staff that helped us were the best.
DAVID L | Premières impressionsalways top notch service !!!!
Sundance S | Premières impressionsI was not expecting to pay for my second month with my free month of storage on a one-way rental. I had just spent $900 to get to my destination leaving me with just enough to survive on till I got paid. Then was told I had to pay for the second month which was not listed on the website. It left me with one penny in my account. I am really disappointed that each manager can decide these things when all Centers are supposed to be the same. I would have chose a different location had I known.
MELISSA D | Premières impressionsYour staff and facility is excellent I am overwhelmed with how neat and orderly everything is.
stewart d | Premières impressionsthe agents on Sunday October 28, were very knowledgeable and helpful - great representatives.
TERESA M | Premières impressionsThe staff was on point in meeting my needs.
Mark L | Expérience généraleThank yall so much!! I will certainly recommend yall in Collierville!!!
Ann F | Expérience généraleI'll be back when and if needed you all service. Thank you.
JOHN A | Expérience généraleAll the employees have very excellent customer service friendly and helpful
Saundra M | Premières impressionsI would most certainly use it again I was well pleased with my storage unit
Derrick C | Expérience généraleYour employees are the best. Special thanks to Diane for her outstanding service. Every business should have an employee like her. Thanks for your great service.
Edward R | Expérience généraleI used other storage places before and these guys are the nicest ones everyone is always friendly and go the extra mile I hated to move out it was time with them for almost a year and didn't any problems my belongings were well kept
AUBREY S | Expérience généraleGreat job by all! From first phone call to person to person meeting, all staff friendly, knowledgeable and helpful. Thanks!
vicki s | Premières impressionsBest experience I have ever had renting anything 😎
ANITA J | Expérience généraleFast, friendly and professional service!
Isaiah P | Expérience généraleMark and all of the other staff members were extremely helpful and knowledgeable. My move-in process was as easy as could be.
Prebel A | Premières impressionsThe staff that helped us are such wonderful people. Kind an frindly!! Helped me on everything I didn't know how to do!! I hope they get rewarded some kind of way! I actually rented a unit there as well!! Good people still exist in this world. Thank you to everyone that helped us!!
Billy T | Premières impressionsI would recommend 10 out of 10 family and friends to you you have services your stuff are under surveillance at all times inside outside you know in the cooling part it is excellent the staff is great
Michele T | Premières impressionsJust a note to say the free first month was appreciated. However with the continued increases it was all in vein. Also not issuing a credit on the remainder of this month that I will not be using. I felt that is a poor business practice. I will refer additional customers to you but will advise of the rental increases and when they check out. Do it before there monthly payment is due or wait until next payment is due. Allen McCubbin
duane m | Expérience généraleThank you
Helen T | Expérience généraleCourteous and knowledgeable personnel
Edward R | Premières impressionsWould use again. Thanks for your help.
Tyril F | Expérience généraleThere was water damage. I didn’t have plastic bags anywhere in storage. The moisture damage molded many furniture items. I will not recommend this unit. It smelled mildewed and these items were expensive. Unless your willing to compensate me don’t contact me ever again.
lorie w | Expérience généraleExcellent service! Staff were all very helpful and professional !
Ann P | Premières impressionsLove the location and security.
tony b | Expérience généraleOverall the facility was very clean, and well lite. And the staff was very friendly and helpful.
JOHN L | Expérience généraleVery impressed! Very clean and nice, efficient team helped me.
Erin C | Premières impressionsWhen I first moved in my items, the alarm would go off, but staff would not check unit(s). I accidentally set off my alarm multiple times over the first year of my rental and no one would come confirm that it’s my unit. That’s the only issue I had with storing my items here. Clean facility. Friendly staff. Just unimpressed due to the lack of security. Luckily, Collierville is a relatively safe city, so no issues occurred requiring staff to actually get up to check the unit.
Liz G | Expérience généraleMy unit was locked when I arrived and I had to call and get it unlocked. My reservation said it would be unlocked upon arrival
Derek H | Déménagement en ligneHad a unit for 4 plus years. Great facility and staff. Always clean
Donna H | Expérience généraleAll of the staff was incredibly friendly! It was a really great experience!
Stephanie G | Expérience généraleStephanie was extremely friendly and helpful. She went above and beyond to ensure that my my move out was smooth. Each time I went to the facility it has been cleaned. The manager on site ensures that it is always well maintained.
Patrice J | Expérience généraleMy corner unit needs more lighting but the area is lit.
Chanda C | Expérience généraleHighly recommended # 1
Maggie O | Expérience généraleThe only problem was that the price kept going up
antonie a | Expérience généraleOne thing I don't understand, you fill everything outline to reserve a unit, including your payment, I am in U-Hauls system but when you arrive at U-Haul you have to do everything all over again with the person at the desk. What is the purpose of entering all your information online and then have to redo it all over again? It should have been showing your driver's licenses sign here and be done. Thanks
Brian W | Premières impressionsMr. Mark and his staff has always been and continues to be friendly and accommodating. I have been a customer for 2 years now. I appreciate them!
Dorrice G | Expérience généraleThanks
Tarronnada A | Premières impressionsGreat staff, incredible service!
Margaret D | Expérience généraleThe staff member on hand was very helpful and answered all of my questions.
Nathan S | Premières impressionsGreat facility
JAIME C | Expérience généraleEveryone at the Byhalia location is very professional. It was always easy finding stuff there everyone was always willing to help as soon as they were a available
Ron C | Expérience généraleOwner Mark was very understanding of circumstances. I needed 2 days of additional storage after my month was up and Mark took care of me in a very professional way which will insure all my future needs for u haul. Thank you Mark.
Tracy B | Expérience généraleThe only downfall is that the prices keep going up
antonie a | Premières impressionsVery happy with the pricing and the staff
Ron C | Premières impressionsPrices are extremely too high and my contents are now filthy with dirt and moisture. Your storage boxes or whatever you call them aren’t much better than a wooden box with no seals.
Nathan M | Expérience généraleThe price is never the same when you book it online
Kelvin M | Premières impressionsWent in person to close out the contract. Received text one week and one day later asking me if I had moved out. Went back in and spoke to same gentlemen and he laughed and asked me if I wanted a receipt showing it was closed out. No apologies, just “oh well “. Poor customer service after a pleasant experience to begin with.
ROBERT R | Expérience généraleThe representative was very rude and unhelpful to me during move in time!
Paris C | Déménagement en ligneI left because I wanted more units at the same location and there were none to rent. Also, the 25% rate hike since I moved in.
randy m | Expérience généraleThis was the absolute best storage I’ve EVER rented from. The staff I encountered were very helpful. They made certain I had whatever I needed. Thanks, Mark, for having such great staff who’s willing to make a perfect visit.
Tamara J | Expérience généraleRented this unit for over a year and ALWAYS found it well maintained and in excellent condition. The restroom was always clean. I was never fearful being alone after dark by myself. I would highly recommend this facility to family and friends. My grandson has a unit there and he recommended it to me.
Dianne P | Expérience généraleActually the ratings are pass excellent. I tear up with joy when I just think about my experience. I've already adviced everyone one in my family..
Deborah W | Premières impressionsFriendly staff and. Wry professional. Great experience.
Julia B | Premières impressionsAlex and all the staff were very helpful.
Shelby L | Premières impressions24 hour access would be nice given some circumstances may require late activities.
Jimmy M | Expérience généraleCompletely satisfied.
WILLIAM C | Premières impressionsEveryone was very friendly and helpful especially Ms Mona. Mr Mark was very accommodating.
omige h | Premières impressionsI was disappointed that I wouldn't receive a pro-rated refund for the remainder of this months lease.
STEPHEN H | Expérience généraleFloor was not clean, other than that, the unit was fine
LaTonya H | Déménagement en ligneHad trouble with alarm going off 3 different times. Buzzed up front. No one ever answered. In fact...never saw anyone when we were there
Christy M | Expérience généraleAlways helpful!!!!
CARLOS M | Expérience généraleMy experience could not have been better; what an outstanding group of office support -- they changed the size of my unit, with no issue. Highly recommend to everyone.
Teresa M | Expérience généraleAlex was a great help (and very nice guy).
ROBERT B | Premières impressionsCheck-in was a breeze. A couple of photos of my drivers license and I was in. The agent that checked me in was friendly and helpful. He walked me to the access point, explained how the enter and exit the building and thanked me for my business. My unit was spotless and in good condition. Would recommend UHaul storage to anyone
JEFFERY C | Premières impressionsExcellent customer service!!! Everything was just so clean, convenient, and very safe!
Antonio A | Déménagement en ligneHighly recommend this UHaul facility.
Joette S | Expérience généraleThe staff at the facility was extremely professional. The team was on top of every aspect of their operation.
Jeffrey B | Expérience généraleMark and his staff were great with always helping us when needing supplies or questions about anything..
James C | Expérience généraleHad water damage and rodent dropping in my unit and on a lot of my furniture
Princeton R | Expérience généralePresent experience is far superior to the original experience!
Robert S | Premières impressionsGentlemen that helped us was very helpful. Mark I think was his name. We had to rent two different trucks this week. One leaving town 26ft and one short term 19ft? in town truck and we needed storage. Very easy to book, easy to obtain and storage was clean! We have used this same uhaul place on byhalia before. Last year as well. Only one I would suggest to a friend. The uhaul in collierville on byhalia rd. Drop off in ramer, tn with Felicia was great too! She is always very nice, friendly, quick and efficient! Thanks uhaul! And the guys I spoke to on phone were all easy to understand and very nice. Shout out to Oscar and Fred!!
Stefanie T | Premières impressionsThe positives were offset by the inconveniences. The lack of fence / gate creates security concern. I reserved the unit on-line then went in to finalize. Uhaul assumes I have a smart phone with data... I do not. So, I got there and was told they would send a text or email and I needed to take a pic of my ID and submit it. I told the guy that when I rented my truck I had to take a pic of my ID, but the he could not access that. So, I had to go back home borrow a phone set it up with my email and go back to Uhaul to finish. Uhaul needs to ask for the ID when reserving or have a way to capture it there rather than assume the customer will bring a smart phone.
ROBERT N | Premières impressionsAll the staff were knowledgeable and very helpful. Unit and overall area were very very clean. Outstanding customer service. Your facility and your employees were great representatives of the UHAUL company.
JAMES D | Premières impressionsThank you for the ease of checking in and the politeness of your staff !!
William L | Premières impressionsOn site manager Mark F. was very helpful and efficient.
Lloyd K | Premières impressionsThis is one of the nicest Uhaul facilities I've ever used. The staff was incredibly friendly and helpful. Not only did they get us set up in our storage unit quickly, but they also made sure our trailer turn-in experience was very smooth. Most importantly, they fixed a serious issue with the hitch installation that I had done at the Gaithersburg, MD store on Snouffer School road. The Collierville store re-attached my exhaust hanger brackets after I noticed a bungee cord that the other store installed and forgot to remove. The Collierville store needs to know how amazing they are!
Michael W | Premières impressionsGREAT STAFF VERY HELPFUL
Max M | Expérience généraleFront desk staff Donice (spelling?) & Chris very helpful and friendly.
Teresa Q | Premières impressionsHave only secured my storage unit which I did in person. Have yet to move anything in but so far, so good. :)
karen p | Premières impressionsShania was very helpful. Walked me to my unit and explained how to use the security card. Unit was very clean.
Jo A | Premières impressionsI wish I could have stayed with U-Haul but I needed to downsize and surprisingly there were no units available!!! I wish you continued success.
Troy K | Expérience généraleEvery part of our move with uhaul had been a travesty. I have to say that Steve at the place went the extra mile to make our storage unit easy to access. Super helpful.
Sonjo W | Premières impressionsStaff was extremely professional
Jeffrey B | Premières impressionsMy son came with me and he was extremely pleased that I had such a nice unit available for me. He had to show me the clean restroom. He is in law enforcement and said U-Haul had spent a lot of money in this facility.
Dianne P | Premières impressionsThe staff is always very helpful.
JAIME C | Premières impressionsPlease don't let someone reserve a storage unit if there are none available at that location, at that time.. I came all the way from south louisiana north Mississippi with things that needed to go into a storage unit that I reserved (in which it said online that it was available) and there were no available storage units when I got there.
Nicole V | Expérience généraleI’ve canceled my unit and they are still trying to charge me rent. Talked with home office and they have it noted it’s been canceled but local office still billing.
Nikki B | Expérience généraleClean and well maintained. Knowledgeable and helpful staff. Would definitely recommend to friends and family needed temporary storage.
Tiffany A | Expérience généraleVery pleasantly surprised by the whole experience. Extremely helpful and convenient for our situation this past year. I also felt the cost was very reasonable. Even my wife was happy, and that’s saying something.
Paul K | Expérience généraleYou have one guy working there who is rude and absolutely does not know the meaning of customer service!!! He should be fired!!! He is tall with sandy colored hair and was working on 10/31/2021, around 10:09am! I wish I would have gotten his name.
Katherine A | Expérience généraleWould definitely use again.
james r | Expérience généraleGreat
DONNA T | Expérience généraleThis team was awesome
Vishnue J | Expérience généraleThe facility is clean but since it was new the block walls had not properly cured so I had an issue with mold and mildew. Although it is "climate controlled" the temperature was typically hot.
Tonya M | Premières impressionsThey are very friendly and helpful. They know thier stuff and are fast and efficient. Also quickly help with any problems your experience.
Dorrice G | Premières impressionsStephen was very helpful and professional.
David S | Expérience généraleI reserved a drive up storage unit over a month in advance. I called to confirm the day before that there would be a drive up unit ready for me. We arrive the day of my reservation after a long day of moving and traveling only to be told not only are there no drive up units available, there are no units available at all. After a lot of back and forth, I was given an empty unit (not drive up & required moving help). Staff looked overworked and frustrated. I know it wasn’t their fault - it’s the company’s fault for allowing people to book reservations when there isn’t anything available. Do better. I will not be coming back to this location, nor will I be using uhaul storage units ever again after this.
Peyton M | Premières impressionsInitially was told that I would not receive a refund for month I had prepaid as I ended up moving out earlier than expected. After I went to turn in card manager told me had refunded the month I wiujd not be using which was the right thing to do and he did it. Excellent facility.
David T | Expérience généraleFeedback for improvement and/or (customer) concern: 1. Reserving a storage facility means little; as despite having a written reservation and confirmation number, bins may be unavailable and are granted on a 1st come, same day service 2. Computer system went down on the day I was scheduled to unload truck into facility. It was problematic that I had my out-of-town driver “locked up” with nowhere to go. Seems like a good practice might be establishing “Plan B” to avoid customer dilemma (nowhere to go) 3. Despite agreed upon monthly rate, UHaul increased my rate after one month of me unloading into 2 storage units. I had limited options (but to pay increased rate) other than hire movers to reload & exit facility
Mister K | Expérience généraleLots of dead bugs in the hallways and units.
Emma B | Expérience généraleThe manager, Mark, was always very helpful and friendly even when he was short staffed. He generally just has a very calm demeanor. I had to move out as a result of my being very ill and not being able to work for three months. When I shared the problem with Mark, he was very helpful, and he provided a solution. I’m very thankful to him for all of his help.
Tasha P | Expérience généraleNone
Michael Y | Expérience généraleThere seems to be a disconnect in communication at this facility. I originally reserved a 10x15 non-climate controlled unit. Upon arrival I was told they didn’t have it available. They said they could get me a 10x10 non climate controlled and that they would also give me a 10x5 but it would be climate controlled. While I didn’t need a climate controlled unit I felt this was a fair move and I get that mistakes are made. The said they had to get ahold of “HQ” to get pricing adjusted and they don’t open until later because they are in Arizona. Again, got it, I told them I would be back around 11 with a truckload of household goods, they said that should be enough time. I came back around 12 and went in to get my units to find that the. 10x10 that was outside was rented while I was gone and that instead they got me a 10x10 and a 10x5 that were climate controlled. While this seems like a ‘win’ this is where things got bad. I had moving labor with was costing me around $100/hr, I showed up to the unit and the guy with long hair working at the front desk could only tell me the plan but want actually able to rent me the unit and for every question he would say “I don’t know what to tell you”. He then said he wasn’t fully trained and that he had only been there 6 months. This seems like plenty of time to train a person. After about a half hour I walked in to see if we could just start moving into the unit even though I didn’t technically have it rented. He was very unsure, after more convincing he “allowed” it. The problem with the climate controlled facility is that it added additional time to how long I needed movers. With an outside non-climate controlled unit I could pull up to the door and load directly into the unit. With the climate controlled facility they had to load items on a cart and transition through hallways and up an elevator to get to the unit. This effectively tripled the time needed to unload the truck. This cost me around $400 in additional labor costs plus additional money (maybe $150) for me to extend my truck rental and find additional movers to move the rest of my belongings. Would the facility have had the 10x15 drive up unit that I would have requested for the date and time I had requested things would have been fine. The second issue came the day I moved out. I rented a 26’ truck from this facility. I showed up to get my truck, was going to use the ‘self pickup’ feature available online and I can’t find it. Went into the shop and they said “it’s because a truck was never assigned to you”. They then had to check their inventory for a truck. When I got my truck it had 1/8th of a tank of gas. I feel like this is a bit ridiculous. While I’m sure that this is because previous customers didn’t fill the truck up I do know that they charge a fee if you don’t return the truck with the same level you left at. Seems like the store should have taken the time to put some gas in it before they passed it off to the next customer. Note: the feedback section says “ Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.”. I didn’t do this. The facility had hurdles for almost every step of my move.
CHRISTOPHER M | Expérience généralevery nice facility, clean, very secure, easy to access.
MISTY B | Expérience généraleThe customer service representative who checked us in didn't instruct us where the location of the security check in/out point. So the alarm repeatedly went off at unit assigned not knowing where to swipe security card. Therefore we had to return to the office for specific location of check in device. Some inconvenience do this matter. This could have been avoided initially if it were totally explained during check in. Customer service representative shouldn't assume everyone's aware of the location of security check in/out device. Thank you for your concern. Sincerely!
Jimmy S | Premières impressionsExcellent climate control and security. Very well kept. Lol
edward c | Expérience généraleI did not receive explanation regarding the norms and procedures with the magnetic card and how to use it
MARTIN p | Premières impressionsMark is great to work with. Knowledgeable and wants to help.
Daniel D | Premières impressionsMy husband and I went to the storage facility waited 10 minutes to be helped, the person who helped turned us away and said there were no available storage rooms although we saw in the screen a large amount of empty spots. We were told they only help people with online reservations I went online a few hours later and reserved a storage room. Very poor customer service
grace C | Premières impressionsThis was the worst Expereince. Started off with Uhaul Nashville renting me broken truck causing me to have tp spend money for another nite in a hotel. After getting a new truck to drive to Memphis, I was supposed to have a storage unit available to rent 3 miles from my home. When I arrived at the SHelby Drive location, I was told no unit was available and had not been available for years. Was told no units were available in Memphis and one would need to be found. One was eventually found in COollierville, over 20 miles from my home, necessiating atr least 2 hours round trip to travel, retreieve my things and rreurn home. Have spent time and gas driving there with no access to my unit bc rthe manager took days to pay my "complimentary, sorry we effed up free storage.". Just had to pay movers over $300 extra bc we needed to make two trips to recieve my things in storage. The Collierville mangaer has been rude to me. He told me I should be "grateful" for them giving me a unit. No Mr. Napolean complex. I do not have to be grateful for y'all giving me a unit 25 miles from my home and to have your white staff be rude to me at every encounter. No, sir. NOt today, Satan. I have monghs of free storage availble bc it has b=never been avialble with my truck rental. I will probably never use it bc thi has been such a shitshow of an experience.
Regina H | Expérience généraleN/A
Roy J | Expérience généraleLoves this storage space! Staff was always super nice and helpful and the compliment moving carts were awesome!!!
Lyndie E | Expérience généraleonly issue was difficult to call and talk with local on site staff directly.. everything seemed routed thru corporate channels. we rented a couple trucks here as well and everything was handled efficiently. very good experience!
Jeannette E | Expérience généraleClean facility.
David D | Premières impressionsGreat storage area that’s easily accessible yet secure. Loved the automated check-in and out pro using card swipe. Excellent experience all-around. Will definitely use again when needed.
Franklin P | Expérience généraleThe staff was particularly helpful. Although both of our rentals started with a free month because of prior long distance trailer rentals, two different staff members went out of their way to accommodate our needs. We are most thankful.
Edward C | Expérience généraleThe manager, Mark, always goes out of his way to accommodate customers. Except for a period where Mark was out for surgery, 99% of my interaction with his employees has been great. They are always friendly, professional, and go the extra mile to help you. I would always recommend this Uhaul location.
Thor W | Premières impressionsThe young lady who took care of me at the counter was so helpful, courteous and efficient. Great experience!!!
WARNER H | Premières impressionsso much better than expected. even my wife is happy!
Paul K | Premières impressionsThank you to everyone that helped from Day 1 to my last day. You all made the move to Collierville easier!
RUSSELL D | Expérience généraleI was very impressed with U-Haul Moving & Storage of Collierville. They exceeded all of my expectations with service and cost. I will use them again in the future and recommend them to all.
David K | Expérience généraleThank you for all your help and hospitality!
RUSSELL D | Premières impressionsFacility is exceptionally well maintained and all the staff were superb with great customer service skills. The service carts were a fantastic bonus and made all moving in and out much easier. Highest rating I can give.
Robert S | Expérience généraleMark and Cameron quickly addressed all my needs. They were very friendly and helpful. The location is convenient and spotless!
Shawn T | Premières impressionsUsed this storage place for about 6 to 7 months until we sold our house and moved. The staff was always helpful and the facility was extremely clean! Mark and his team do an excellent job! Highly recommend this location if you need a storage facility.
Helen F | Expérience généraleCard wasn’t linked correctly to my account and alarm went off when opened unit
Angela C | Expérience généraleVery helpful staff that addressed any needs immediately.
David K | Premières impressionsGuy at front desk EXCELLENT
Tilkesha H | Premières impressionsKeep up the great service I was well pleased
Thomas G | Expérience généraleI’ve tried calling this location plenty of times. I moved out on September 25th. I had a contract up to 6 months due to Covid. I am a student and I was paying 34.95 a month. Now that my contract was up in July. I am still being charged for October’s monthly rent. I am not pleased with this level of service. I spoke with someone in the 19th letting them know that I moved out beforehand. After looking at my move out record it says I moved out on the 19th of October which is completely false. My bank account was charged -34.95. I need a refund ASAP. Just horrible
Sabaria D | Expérience généraleApril was extremely friendly and helpful
linda i | Premières impressionsOutstanding staff and facilities...
David H | Expérience généraleThis u-haul facility is in a convenient location and that combined with the convenience in office and access hours, clean, secure storage units and reasonable pricing, has made our experience with storing our belongings easy and less stressful. Thanks!
Donna S | Expérience généraleHad a little bit of issues reserving online but went up to the facility and the staff was super helpful and friendly. Entire checkin took less than 10 mins.
Lyndie E | Premières impressionsOne issue: the access card would not work. Seemed to be a computer problem. Other than that, everything was fine! Thanks,
Todd C | Premières impressionsThere was only one issue, a slight glitch in the computer system allowed the young man assigning our unit and the young lady helping another customer to assign the same unit to both customers. Was a bit awkward when we drove over to the unit to discover we were both assigned the same unit. The young lady on staff however quickly found the glitch, was very apologetic, and was able to assign us a new unit. Both employees were very pleasant and helpful.
Donna S | Premières impressionsI enjoyed storing my furniture and valuables at U-Haul over the Summer. I always felt safe and secure whenever dropping things off. The unit was extremely clean and free from cobwebs and other critters that you tend to see in storage facilities. I will recommend this storage to my friends and family in the future.
Allison L | Expérience généraleThank you!!
tracey p | Expérience généralePlease give me a call at 901-569-5328
Breanna G | Premières impressionsThe young lady that helped us ( sorry, don’t remember her name) was awesome. She made the whole process simple.
Robert M | Premières impressionsStaff was great!! Clean and broad offering.
Patrick B | Premières impressionsThe alarm sounds when I open the storage unit. The staff knows about it. I put more items in storage yesterday and again the alarm sounded. Why can’t this be fixed?
James G | Premières impressionsI was impressed with the facility as a whole and I will recommend to everyone I can
Donald M | Premières impressionsI believe the young lady who helped us yesterday her name was Mandy. Overheard she was from Tupelo, MS originally. She was awesome. She helped us out with all of our needs! Best Uhaul employee!
Allison T | Premières impressionsMark went above and beyond without exception. I will definitely return to this Uhaul for all future rental and storage needs!
Chandra K | Expérience généraleThe area needs a gate around the entire area anyone can drive right in most storage units have gate access also need lights inside each unit thanks
Terrance P | Expérience généraleWas very Impressed with how clean and we’ll laid out the site was
matthew c | Premières impressionsWhat you want and expect--in and out quickly and efficiently
LUCIUS H | Premières impressionsI did not like that I was required to use a round style lock instead of the standard pad lock that I already owned.
JAMES W | Premières impressionsFriendly staff, convenient location, lots of open space for trucks car movement... would use again
bradley k | Expérience généralex
Tracy B | Expérience généraleGreat service. At the desk we went over all of the storage options. After I decided on the size she showed how to swipe into and out of the facility. Took me to my unit and how to enter and lock.
james w | Premières impressions