Évaluations des clients U-Haul Moving & Storage of Collierville
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Collierville
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Chelsea N. le
The rental process was extremely fast. The person helping me was very knowledgeable.
Roy E. le
Some type of signage on the street. I drove by it twice. However, the location is great with plenty of room to hook up and drop off.
antonie A. le
Keep up the great work
MARTIN H. le
The staff were friendly and helpful.
james w. le
Great service. At the desk we went over all of the storage options. After I decided on the size she showed how to swipe into and out of the facility. Took me to my unit and how to enter and lock.
Charles W. le
Great great customer service at this location!!! Very helpful and polite.
Jeff S. le
The trailer was out of alignment - or something - and would fishtail back and forth about a foot. Had to keep it under 50 and even then, every time a car would go by the trailer would start whipping back and forth. Rented many times and this is the first one that had that problem.
Tesia Z. le
Most awful customer service I have ever experienced in my entire life. This fall the operation caused tremendous financial losses for myself and my family as a lack of professionalism lead to over 24 hours and wasted time causing missed flights.
Thor W. le
Nothing. Everyone is always very efficient, courteous, and helpful. They do a great job.
James W. le
Excellent customer service
James P. le
When I picked up the truck, I had to repeat some of the same information already entered on the Uhaul website. A better connection between the Uhaul website and the pickup location computer, including my mobile phone number for the check in text, would you stream-lined the pick up.
Clinton G. le
When returning the trailer, my vehicle broke down about 5 miles away. The local U-hall personnel helped get the trailer picked up and really helped alleviate my circumstances. Please pass along my thanks to the young lady at the Byhalia Road U-Haul location!. Contract #20013959.
sharon M. le
Very pleased with this location will rent again
Charles B. le
This place was hard to find. They had no sign!!!!
Thor W. le
The only drawback was that the location could not provide the 12 furniture covers that I requested. Apparently, a prior customer was provided just over 100 covers for one move. Obviously, one customer being provided that amount put following customers in a position to not be able to fully protect their furniture. I would suggest limiting the covers that can be provided to a single customer so as to not disadvantage other customers.
Barry W. le
Nothing
Patrick M. le
Totally impressed. Love how they can check it in online. Just weird to park in the middle of parking lot at stop sign and wait in vehicle. Need a better way to let employees know that there is a truck to be checked in but easiest checkin ever. Loved it.
Nola P. le
Easy drop off
ottie D. le
I had an issue with the gas level. Truck checked out FULL, but I only drove 12 miles and had to put $15 worth of gas (5 gallons) to return it to FULL. Felt like a bit of a racket!!!
Samantha L. le
I reserved my uhaul over a month in advance along with an appliance dolly. When I got there to get my uhaul there were about two people in front of me. It tool me 45 mins to even get any assistance. The woman working the front told me there was someone else there but he always leaves her alone to do everything. I want you to keep in mind I had to be moved out of my house that day!! When I finally got some assistance I was told they didn't have anymore appliance dolly's. I stated well how am I going to move my appliances? I had already reserved it a month ago. She tells me that she's sorry but they ran out. Thankfully they let me borrow theirs. Then when I got my truck it was already below one forth a tank. I showed the girl because i didn't want to get charged extra and she said you just have to fill it back up to that point. When I returned it the guy was checking me in and said my gas wasn't at the right place and I knew it was at the same place i got it. Finally after arguing with me he said; ok, I'm not going to charge you and i said thanks because that's where it was. Anyway I have used U haul many times and this is by far the worst experience I have ever had!! The next day I needed a truck and went to home depot. they may be more expensive but at least they have it together.
JUSTIN L. le
Very friendly staff. Very helpful
Timothy H. le
Always helpful and a great supply of moving supplies in stock.
Judy K. le
The lady who worked the counter was awesome but the equipment was returned later than expected so we had to wait a while for it and the trailer was very dirty.
MICHAEL W. le
Absolutely nothing. Everyone there was extremely helpful, extremely pleasant, and genuinely made you the focus of their attention. They helped however they could and never made you feel like they were being put out. Whoever runs this location should be proud of their employees...and should probably give them all a raise!
Stacy H. le
The service was extremely rude, and that was from the site manager. The 24/7 return process was challenging, as it’s not mentioned about how to change your browser settings in the Privacy section, and I waited over 30 minutes for someone to tell me that small detail (when it could have easily been added to the video that’s provided or given as Troubleshooting tips). I will definitely be taking my business elsewhere.
Gerard G. le
Do a better job of explaining the mileage fee. Your location was almost 5 miles away from my home so I paid for 10 miles just to do business with you. Also the recommended size I rented was not big enough so I had to make multiple trips for a one bedroom apt
randy H. le
The whole pick up experience was outstanding. Taylor was very helpful and knowledgeable. The video links were extremely useful, having never towed a trailer before. Especially an auto trailer.
Tam N. le
The check out person didn't know what they were saying . I was having a hard time checking out the reservation I had.
Darin B. le
It’s new and professionally managed.
Cody C. le
The self check-in and check-out is long and requires a lot of use of your personal device and data. I will use counter method next time to save time.
Anthony P. le
Quick Service had two rentals and was in and out in five minutes each time
sayeda R. le
I had an excellent experienced in regards to customer service. The associate at the counter had extended for another day to complete my moving. The contract was originally for one day only, but I was given the opportunity have the U-Haul Van for the following day. I appreciate that she understand to return the Van the next day. Thank you.
Bart W. le
My personal U-haul contract containing personal information and details about my move was disclosed to someone not affiliated with me. I don't know which of the locations caused the breech, and U-Haul has been less than helpful in my inquiry. I provided evidence that U-Haul emailed a copy of my contract to Dana Jackson (danasjackson@yahoo.com ) who they verbally stated must have impersonated me or hacked my account to obtain a copy, and so far they have not been helpful in providing the IP address used to access my account on the day in question. This info will be used in prosecuting her for the invasion of privacy charges.
sanford S. le
Taylor was very busy, and she was great. But when she looked up the drop off location, she only saw drop lots out of my 37771 zip? Odd because I know there are 3 U-Haul locations in Lenoir City TN zip. Taylor gave me a # to cal to change my drop lot.
Kevin H. le
Mark & his entire staff are all A1, The best in the business, I will definitely use this location again.
Todd W. le
Excellent, was easy to drop off and check in...like a breeze!! Thanks!! :))
Chris B. le
Keep up the good work.
ROSETTA S. le
Tell customers the truth about hidden charges and stop making more than 1 transaction when you run people credit cards. Charge their cards once and be done.
David S. le
Mark and Taylor are great to work with. I have done business with this location a few times and my experience is always great.
Gary V. le
I was charged for a Utility Dolly but I did not use one. Local Dealer is taking this off my bill. Rest of equipment was excellent
Roderic J. le
Renting by the half day would be nice for customers needing a quick pick up.
Kevin H. le
Mark is fantastic to work with. Cleanest & most well organized & staffed UHaul I have ever worked with.
RICHARD H. le
Extremely helpful staff.
Wagner D. le
Great Place! Great Customer Service.
Charles P. le
This location was miffed because I did not have any paper work transferring the trailer, but they accepted it and I was able to leave and they said that they would work it out with Boise.
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