Customer Reviews for U-Haul Moving & Storage of Collierville

Évaluation :

5

The I Ferber said $.79 per mile after 160 and they charged us $1 per mile. Not a big deal but a tad frustrating.

Évaluation :

5

Thank you for the ease of checking in and the politeness of your staff !!

Évaluation :

5

was truly a pleasure

Évaluation :

4

Faster processing when trucks are returned

Évaluation :

5

Everything was perfect and your staff was amazing and very helpful.

Évaluation :

5

Mark and crew were great help

Évaluation :

5

best rental experience we have had.

Évaluation :

5

MORE COUNTER HELP.

Évaluation :

5

Again easy access. The man that assisted me was great. Large facility and very organized.

Évaluation :

5

Nothing. Everything was superb

Évaluation :

5

Everyone there was personable and professional- equipment was in good condition- impressed with availability of various options.

Évaluation :

5

Very easy transaction with clean vehicle and friendly staff.

Évaluation :

4

The truck operated really well with no issues, however, there was and is a strong cigarette smell in the truck. A simple cleaning will not fix that problem.

Évaluation :

5

On site manager Mark F. was very helpful and efficient.

Évaluation :

5

This is one of the nicest Uhaul facilities I've ever used. The staff was incredibly friendly and helpful. Not only did they get us set up in our storage unit quickly, but they also made sure our trailer turn-in experience was very smooth. Most importantly, they fixed a serious issue with the hitch installation that I had done at the Gaithersburg, MD store on Snouffer School road. The Collierville store re-attached my exhaust hanger brackets after I noticed a bungee cord that the other store installed and forgot to remove. The Collierville store needs to know how amazing they are!

Évaluation :

3

Instructions on proper use of car dolly since it's not something most people know about.

Évaluation :

5

Great employee who helped us for the return was friendly and had an outstanding attitude.

Évaluation :

5

GREAT STAFF VERY HELPFUL

Évaluation :

3

I got charged for pads i never rented or used their pads. I used my own

Évaluation :

3

The truck's floor was dirty and cupholders were filthy with old candy. Once I notified the worker,he quickly cleaned everything. You desire for us to conduct a thorough inspection. That needs to be reciprocated . Customers should not be given a dirty vehicle when renting for $300+ dollars.

Évaluation :

4

My husband noticed the tire on the auto trailer was low and they filled it up. The next day when we checked it had gone back down. They told us to call the road service. We did call but of course we had to wait on them. We do appreciate them extending our days as a result of that.

Évaluation :

5

Service counter is in back and hard to locate.

Évaluation :

5

The online return process needs improvement - while I appreciate being able to return a vehicle outside of opening hours, a customer should not be labored with entering so much information including taking and uploading pictures - and when you need to correct something at the beginning of the online form, the system does not retain any of the information you have already entered including the pictures! This is a system that was designed for convenience but unfortunately the convenience is targeted more towards U-Haul not the customer!

Évaluation :

3

You have to take care of fuel and mileage reading otherwise you will be fooled. It happened to me.

Évaluation :

1

We called ahead (24hrs) so we could pickup the u-boxes. We had to wait 30-45 minutes for service. The owner acted clueless as to what we needed!!! There is not enough space to write how horrible the experience was!!!! We had 3 u-boxes and each day we went to pick them up we had to wait or come back .. The owner/manager needs a in course on customer service, he's not a person that represents this company in a positive manner!! Do something or he's gonna cost this company a major loss in customer care and confidence.

Évaluation :

5

The taking of the picture was awkward and overkill, my drivers license and credit card should have been enough identification. Also I had already gone on line to fill out the application to rent the vehicle.

Évaluation :

2

Be easier to deal with

Évaluation :

5

Nothing! Your staff was great and very professional.

Évaluation :

5

They went over and above expectations to help me when I had a blown fuse for my left side trailer lights. Super helpful. Thank you.

Évaluation :

5

Everything went smoothly

Évaluation :

5

Front desk staff Donice (spelling?) & Chris very helpful and friendly.

Évaluation :

5

People are very helpful.

Évaluation :

3

Don't lie to them. They have no asset management, could not tell where they had trucks and of what size or if they were available. My dog could do better.

Évaluation :

5

Great friendly staff

Évaluation :

5

The 214 S Byhalia Rd location in Collierville, TN was excellent and very helpful with correcting and rebooking my reservation on the spot at my arrival time to pickup. They took my incorrect pickup location in consideration after someone i'm guessing in customer service screwed up the reservation or maybe some kind of computer error or something or someone changed my location to another location to pick up in Olive Branch MS overnight. We really didn't know what who or why it changed the location overnight right on the day of my pickup but they took care of the issue with no problem of doing so to get me going on my way. Thanks to Uhaul's Byhalia Rd Collierville,TN location for all of assistance and your all your help.

Évaluation :

5

Thanks to Mark for going above and beyond to make my trip possible

Évaluation :

5

Really personable staff- fast and friendly service at pick-up and return. Very reasonable pricing. Thank you!!

Évaluation :

5

Prompt and knowledgeable service. Very courteous. I was able to get everything I needed.

Évaluation :

5

Return staff was professional and quickly process my return.

Évaluation :

5

I was very pleased with the customer service at this location. I will definitely rent from this location again.

Évaluation :

5

Convenient and great lighting

Évaluation :

4

Minor interaction with personnel; weren't too interested in talking so contributed to lack of interaction.

Évaluation :

5

It was very good the way it is

Évaluation :

5

Excellent !!

Évaluation :

3

The prices don't add up towards your final payment

Évaluation :

5

Lesson the wait time to be helped.

Évaluation :

4

Have only secured my storage unit which I did in person. Have yet to move anything in but so far, so good. :)

Évaluation :

5

Shania was very helpful. Walked me to my unit and explained how to use the security card. Unit was very clean.

Évaluation :

5

I wish I could have stayed with U-Haul but I needed to downsize and surprisingly there were no units available!!! I wish you continued success.

Évaluation :

5

Every part of our move with uhaul had been a travesty. I have to say that Steve at the place went the extra mile to make our storage unit easy to access. Super helpful.

Évaluation :

5

Staff was extremely professional

Évaluation :

5

My son came with me and he was extremely pleased that I had such a nice unit available for me. He had to show me the clean restroom. He is in law enforcement and said U-Haul had spent a lot of money in this facility.

Évaluation :

5

The staff is always very helpful.

Évaluation :

2

Please don't let someone reserve a storage unit if there are none available at that location, at that time.. I came all the way from south louisiana north Mississippi with things that needed to go into a storage unit that I reserved (in which it said online that it was available) and there were no available storage units when I got there.

Évaluation :

2

I've canceled my unit and they are still trying to charge me rent. Talked with home office and they have it noted it's been canceled but local office still billing.

Évaluation :

5

Clean and well maintained. Knowledgeable and helpful staff. Would definitely recommend to friends and family needed temporary storage.

Évaluation :

5

Very pleasantly surprised by the whole experience. Extremely helpful and convenient for our situation this past year. I also felt the cost was very reasonable. Even my wife was happy, and that's saying something.

Évaluation :

4

You have one guy working there who is rude and absolutely does not know the meaning of customer service!!! He should be fired!!! He is tall with sandy colored hair and was working on 10/31/2021, around 10:09am! I wish I would have gotten his name.

Évaluation :

4

Would definitely use again.

Évaluation :

4

Excellent

Évaluation :

5

This team was awesome

Évaluation :

2

The facility is clean but since it was new the block walls had not properly cured so I had an issue with mold and mildew. Although it is "climate controlled" the temperature was typically hot.

Évaluation :

5

They are very friendly and helpful. They know thier stuff and are fast and efficient. Also quickly help with any problems your experience.

Évaluation :

5

Stephen was very helpful and professional.

Évaluation :

2

I reserved a drive up storage unit over a month in advance. I called to confirm the day before that there would be a drive up unit ready for me. We arrive the day of my reservation after a long day of moving and traveling only to be told not only are there no drive up units available, there are no units available at all. After a lot of back and forth, I was given an empty unit (not drive up & required moving help). Staff looked overworked and frustrated. I know it wasn't their fault - it's the company's fault for allowing people to book reservations when there isn't anything available. Do better. I will not be coming back to this location, nor will I be using uhaul storage units ever again after this.

Évaluation :

5

Initially was told that I would not receive a refund for month I had prepaid as I ended up moving out earlier than expected. After I went to turn in card manager told me had refunded the month I wiujd not be using which was the right thing to do and he did it. Excellent facility.

Évaluation :

3

Feedback for improvement and/or (customer) concern: 1. Reserving a storage facility means little; as despite having a written reservation and confirmation number, bins may be unavailable and are granted on a 1st come, same day service 2. Computer system went down on the day I was scheduled to unload truck into facility. It was problematic that I had my out-of-town driver "locked up" with nowhere to go. Seems like a good practice might be establishing "Plan B" to avoid customer dilemma (nowhere to go) 3. Despite agreed upon monthly rate, UHaul increased my rate after one month of me unloading into 2 storage units. I had limited options (but to pay increased rate) other than hire movers to reload & exit facility

Évaluation :

3

Lots of dead bugs in the hallways and units.

Évaluation :

5

The manager, Mark, was always very helpful and friendly even when he was short staffed. He generally just has a very calm demeanor. I had to move out as a result of my being very ill and not being able to work for three months. When I shared the problem with Mark, he was very helpful, and he provided a solution. I'm very thankful to him for all of his help.

Évaluation :

3

Aucun

Évaluation :

1

There seems to be a disconnect in communication at this facility. I originally reserved a 10x15 non-climate controlled unit. Upon arrival I was told they didn't have it available. They said they could get me a 10x10 non climate controlled and that they would also give me a 10x5 but it would be climate controlled. While I didn't need a climate controlled unit I felt this was a fair move and I get that mistakes are made. The said they had to get ahold of "HQ" to get pricing adjusted and they don't open until later because they are in Arizona. Again, got it, I told them I would be back around 11 with a truckload of household goods, they said that should be enough time. I came back around 12 and went in to get my units to find that the. 10x10 that was outside was rented while I was gone and that instead they got me a 10x10 and a 10x5 that were climate controlled. While this seems like a 'win' this is where things got bad. I had moving labor with was costing me around $100/hr, I showed up to the unit and the guy with long hair working at the front desk could only tell me the plan but want actually able to rent me the unit and for every question he would say "I don't know what to tell you". He then said he wasn't fully trained and that he had only been there 6 months. This seems like plenty of time to train a person. After about a half hour I walked in to see if we could just start moving into the unit even though I didn't technically have it rented. He was very unsure, after more convincing he "allowed" it. The problem with the climate controlled facility is that it added additional time to how long I needed movers. With an outside non-climate controlled unit I could pull up to the door and load directly into the unit. With the climate controlled facility they had to load items on a cart and transition through hallways and up an elevator to get to the unit. This effectively tripled the time needed to unload the truck. This cost me around $400 in additional labor costs plus additional money (maybe $150) for me to extend my truck rental and find additional movers to move the rest of my belongings. Would the facility have had the 10x15 drive up unit that I would have requested for the date and time I had requested things would have been fine. The second issue came the day I moved out. I rented a 26' truck from this facility. I showed up to get my truck, was going to use the 'self pickup' feature available online and I can't find it. Went into the shop and they said "it's because a truck was never assigned to you". They then had to check their inventory for a truck. When I got my truck it had 1/8th of a tank of gas. I feel like this is a bit ridiculous. While I'm sure that this is because previous customers didn't fill the truck up I do know that they charge a fee if you don't return the truck with the same level you left at. Seems like the store should have taken the time to put some gas in it before they passed it off to the next customer. Note: the feedback section says " Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.". I didn't do this. The facility had hurdles for almost every step of my move.

Évaluation :

5

very nice facility, clean, very secure, easy to access.

Évaluation :

4

The customer service representative who checked us in didn't instruct us where the location of the security check in/out point. So the alarm repeatedly went off at unit assigned not knowing where to swipe security card. Therefore we had to return to the office for specific location of check in device. Some inconvenience do this matter. This could have been avoided initially if it were totally explained during check in. Customer service representative shouldn't assume everyone's aware of the location of security check in/out device. Thank you for your concern. Sincerely!

Évaluation :

5

Excellent climate control and security. Very well kept. Lol

Évaluation :

4

I did not receive explanation regarding the norms and procedures with the magnetic card and how to use it

Évaluation :

5

Mark is great to work with. Knowledgeable and wants to help.

Évaluation :

1

My husband and I went to the storage facility waited 10 minutes to be helped, the person who helped turned us away and said there were no available storage rooms although we saw in the screen a large amount of empty spots. We were told they only help people with online reservations I went online a few hours later and reserved a storage room. Very poor customer service

Évaluation :

1

This was the worst Expereince. Started off with Uhaul Nashville renting me broken truck causing me to have tp spend money for another nite in a hotel. After getting a new truck to drive to Memphis, I was supposed to have a storage unit available to rent 3 miles from my home. When I arrived at the SHelby Drive location, I was told no unit was available and had not been available for years. Was told no units were available in Memphis and one would need to be found. One was eventually found in COollierville, over 20 miles from my home, necessiating atr least 2 hours round trip to travel, retreieve my things and rreurn home. Have spent time and gas driving there with no access to my unit bc rthe manager took days to pay my "complimentary, sorry we effed up free storage.". Just had to pay movers over $300 extra bc we needed to make two trips to recieve my things in storage. The Collierville mangaer has been rude to me. He told me I should be "grateful" for them giving me a unit. No Mr. Napolean complex. I do not have to be grateful for y'all giving me a unit 25 miles from my home and to have your white staff be rude to me at every encounter. No, sir. NOt today, Satan. I have monghs of free storage availble bc it has b=never been avialble with my truck rental. I will probably never use it bc thi has been such a shitshow of an experience.

Évaluation :

4

S.O.

Évaluation :

5

Loves this storage space! Staff was always super nice and helpful and the compliment moving carts were awesome!!!

Évaluation :

5

only issue was difficult to call and talk with local on site staff directly.. everything seemed routed thru corporate channels. we rented a couple trucks here as well and everything was handled efficiently. very good experience!

Évaluation :

5

Clean facility.

Évaluation :

5

Great storage area that's easily accessible yet secure. Loved the automated check-in and out pro using card swipe. Excellent experience all-around. Will definitely use again when needed.

Évaluation :

5

The staff was particularly helpful. Although both of our rentals started with a free month because of prior long distance trailer rentals, two different staff members went out of their way to accommodate our needs. We are most thankful.

Évaluation :

5

The manager, Mark, always goes out of his way to accommodate customers. Except for a period where Mark was out for surgery, 99 % of my interaction with his employees has been great. They are always friendly, professional, and go the extra mile to help you. I would always recommend this Uhaul location.

Évaluation :

5

The young lady who took care of me at the counter was so helpful, courteous and efficient. Great experience!!!

Évaluation :

5

so much better than expected. even my wife is happy!

Évaluation :

5

Thank you to everyone that helped from Day 1 to my last day. You all made the move to Collierville easier!

Évaluation :

5

I was very impressed with U-Haul Moving & Storage of Collierville. They exceeded all of my expectations with service and cost. I will use them again in the future and recommend them to all.

Évaluation :

5

Thank you for all your help and hospitality!

Évaluation :

5

Facility is exceptionally well maintained and all the staff were superb with great customer service skills. The service carts were a fantastic bonus and made all moving in and out much easier. Highest rating I can give.

Évaluation :

5

Mark and Cameron quickly addressed all my needs. They were very friendly and helpful. The location is convenient and spotless!

Évaluation :

5

Used this storage place for about 6 to 7 months until we sold our house and moved. The staff was always helpful and the facility was extremely clean! Mark and his team do an excellent job! Highly recommend this location if you need a storage facility.

Évaluation :

4

Card wasn’t linked correctly to my account and alarm went off when opened unit

Évaluation :

5

Very helpful staff that addressed any needs immediately.

Évaluation :

5

Guy at front desk EXCELLENT

Évaluation :

5

Keep up the great service I was well pleased

Évaluation :

1

I've tried calling this location plenty of times. I moved out on September 25th. I had a contract up to 6 months due to Covid. I am a student and I was paying 34,95 a month. Now that my contract was up in July. I am still being charged for October's monthly rent. I am not pleased with this level of service. I spoke with someone in the 19th letting them know that I moved out beforehand. After looking at my move out record it says I moved out on the 19th of October which is completely false. My bank account was charged -34.95. I need a refund ASAP. Just horrible

Évaluation :