Customer Reviews for U-Haul Moving & Storage of Collierville

1 386 évaluations

214 S Byhalia Rd   Collierville, TN 38017

(901) 853-9395

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(901) 853-9395

214 S Byhalia Rd
Collierville, TN 38017

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Tijuana C. 
Évaluation :
5

Thanks to Mark for going above and beyond to make my trip possible

Phillip D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffany S. 
Évaluation :
5

Really personable staff- fast and friendly service at pick-up and return. Very reasonable pricing. Thank you!!

Tanya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Prompt and knowledgeable service. Very courteous. I was able to get everything I needed.

Ray J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Return staff was professional and quickly process my return.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy R. 
Évaluation :
5

I was very pleased with the customer service at this location. I will definitely rent from this location again.

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ryan V. 
Évaluation :
5

Convenient and great lighting

Shirley G. 
Évaluation :
4

Minor interaction with personnel; weren't too interested in talking so contributed to lack of interaction.

Bryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg F. 
Évaluation :
5

It was very good the way it is

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Excellent !!

camille G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
3

The prices don't add up towards your final payment

Brittney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
5

Lesson the wait time to be helped.

CLARENCE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY L. 
Évaluation :
5

Nothing to improve! This team is exceptional and the manager of this location is the absolute best! He is far the best Uhaul manager we have ever met and done business with since using the company all these years! Great job! Organized and dependable!

Jay T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ahmad S. 
Évaluation :
4

Fuel was off from my paperwork but it was taken care of.

PETER B. 
Évaluation :
3

I uploaded my driver license and completed the process online, but then had to do it again once I got to the store. It took almost 30 minutes to pick up the truck.

Travis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie W. 
Évaluation :
5

S.O.

LISA J. 
Évaluation :
5

The phone app is unreliable. I have to enter my information multiple times. There is no opportunity I can find to log into my account on the home screen. And there is a time lag after making a reservation before it reflects on my dashboard.

Steven W. 
Évaluation :
3

Management should reflect on level of employee training. One man doing everything while 3 other employees are waiting on him is not conducive to an efficient system. I was told to go find my vehicle, given no equipment (dollies, pads) that I paid for. Employees outside were riding their scooter. Nice girl inside, just under- trained.

Alan D. 
Évaluation :
3

I reserved a truck and an appliance dolly two weeks prior to moving. When I got there they informed me they did not have an appliance dolly. He gave me a utility dolly with rubber tires which did not work at all for 410 pound gun safe. We had to move it without the dolly.

craig S. 
Évaluation :
5

Great service. Lots of supplies.

Peter C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Overall excellent experience with uhaul and both locations that I used. Equipment was excellent!

Mark W. 
Évaluation :
5

Nothing, everything was perfect!!!

Forrest P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treavor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deja H. 
Évaluation :
5

I'm was treated like they only had one customer, me. !!

alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
4

The check in and rental went great. However when I returned the truck, that was driven 11 miles, I put $24 of gas in it - I spoke to the young man when I checked in and he said as long as it shows Full. What? I was TOLD to put gas in it - but not $24.00. That was a rip off. Other than that, the truck was clean and well maintained - we were able to get some furniture moved quickly and efficiently. I would also like to mention that the young man cleaning the trucks found my credit card and turned it in. I was very grateful.

Amy B. 
Évaluation :
5

Great group at this location. Flexible and customer friendly…

Robert T. 
Évaluation :
5

Everything went smoothly

darryl E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Awesome U-haul location. Promptly checked in.

Aubrey J. 
Évaluation :
5

Extremely easy drop off procedure.

Jeff P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YaQueshia H. 
Évaluation :
5

The manager made it great at the end the first associate in the morning not impressed with

Elisa W. 
Évaluation :
3

The location is good. But every time I asked a question, the answer from owner was not supportive. I am very busy and always on storage related questions; I don't have any was the answer. I booked 2 storage, and there was one empty at first floor, even after showing and verifying the first floor storage, owner finally said, he was keeping it for himself. He could have mentioned that even at first place. Then there was this incidentwith one of the customer lad, who abused, bullied with F word, B word for my wife; in front of the owner; and he did not took ay action. I was surprised. This is all recorded in camera, and owner was witness of it. I mean nothing can justify this behavior, owner agreed too, but no action. When asked for any specialson storage with U haul rental; there is always this flat response, no conversation. It was not a good experience. Especially when me and my wife face the cuss word.

Manish T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

No improvement thoughts

George H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark E. 
Évaluation :
2

App is super glitchy and I kept having to go through the pick up and she'll out process several times for it to work. Windshield was also heavily covered in bugs

William K. 
Évaluation :
1

Key was not placed in outdoor lockbox for mobile pickup order. Truck was not cleaned, only 3/4 tank of gas, and damaged. Charged for items I did not request nor use. Employee told an untruth by stating key was not in lockbox because I was "late." Would not recommend this location nor will I return to location.

April G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Everything went smoothly.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian W. 
Évaluation :
5

When we reserved we asked for Collierville. The pickup was changed to Cordova which was out of the way. They changed us back to Collierville with a larger truck which we did not need- no extra charge. The Collierville facility was new and the staff very professional.

Genie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby J. 
Évaluation :
5

Truck had a engine light on. Tried to clear, but it came back. Truck tank was empty. Has to fill it out (125 USD) and once I returned it, I need refund.

Mauricio B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Marie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA G. 
Évaluation :
5

Your online check-in process is terrible. Knowing I would not be able to pick up the truck at the time of my reservation, I checked in online. When I arrived, the system had deleted my reservation, forcing me to restart the process from the beginning. Fortunately the Collierville location had another van, or my careful plans would have been devastated.

Gary B. 
Évaluation :
5

Customer service was great

Herbert R. 
Évaluation :
5

Excellent customer Service

Catherine W. 
Évaluation :
5

My original reservation was at a closer facility with a different vehicle to accommodate my needs. I had to change locations almost 25 minutes away from the Mendehall location using reservation 21434803 to get a truck instead of a van. I missed the time to drop off my personal vehicle for repair and had to implore an additional friend to help with that transaction. I will say, that the employees at both locations did their best to help me rectify this. It can't be helped that the previous rentor did not return the equipment on time.

JACKIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Les S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pam B. 
Évaluation :
5

A good experience all around. Mark the owner is exceptionally knowledgeable and helpful.

Patrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

Make sure the guys attaching the trailers know to tighten down the tongue connector, this was not done whem they attached my trailer and told me i was all set to go, the trailer jumped off my hitch about 200 yards down the road and bounced into the back of my vehicle, luckily there was no damage, but i did have to stop in traffic to properly attach the trailer to my hitch

Travys S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy K. 
Évaluation :
4

I was told by the customer service number that if I talked to the branch I was locating from that I could still get my 10 % off. When I went they told me no, you'll have to talk to customer service. So I was a little upset that no one could help me there

donald C. 
Évaluation :
5

Everything was excellent. Thanks for your support.

Jeffrey R. 
Évaluation :
5

Great customer service, friendly employees. Definitely will be back!

Justin L. 
Évaluation :
2

Truck needs an alignment, there's only one person staffed for the inside on a Saturday, charging me extra and not telling why. Pretty shit experience but I've seen worse so that's good.

Jeremiah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlisa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN W.  |  Expérience générale 
Évaluation :
4

Have only secured my storage unit which I did in person. Have yet to move anything in but so far, so good. :)

karen p.  |  Premières impressions 
Évaluation :
5

Shania was very helpful. Walked me to my unit and explained how to use the security card. Unit was very clean.

Jo Ann J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN T.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jimmy S.  |  Expérience générale 
Évaluation :
5

I wish I could have stayed with U-Haul but I needed to downsize and surprisingly there were no units available!!! I wish you continued success.

Troy K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vincentez h.  |  Expérience générale 
Évaluation :
5

Every part of our move with uhaul had been a travesty. I have to say that Steve at the place went the extra mile to make our storage unit easy to access. Super helpful.

Sonjo W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Expérience générale 
Évaluation :
5

Staff was extremely professional

Jeffrey B.  |  Premières impressions 
Évaluation :
5

My son came with me and he was extremely pleased that I had such a nice unit available for me. He had to show me the clean restroom. He is in law enforcement and said U-Haul had spent a lot of money in this facility.

Dianne P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doug r.  |  Expérience générale 
Évaluation :
5

The staff is always very helpful.

JAIME C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelica B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A.  |  Expérience générale 
Évaluation :
2

Please don't let someone reserve a storage unit if there are none available at that location, at that time.. I came all the way from south louisiana north Mississippi with things that needed to go into a storage unit that I reserved (in which it said online that it was available) and there were no available storage units when I got there.

Nicole V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick E.  |  Expérience générale 
Évaluation :
2

I've canceled my unit and they are still trying to charge me rent. Talked with home office and they have it noted it's been canceled but local office still billing.

Nikki B.  |  Expérience générale 
Évaluation :
5

Clean and well maintained. Knowledgeable and helpful staff. Would definitely recommend to friends and family needed temporary storage.

Tiffany A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vishnue J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gerald B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
5

Very pleasantly surprised by the whole experience. Extremely helpful and convenient for our situation this past year. I also felt the cost was very reasonable. Even my wife was happy, and that's saying something.

Paul K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila W.  |  Premières impressions 
Évaluation :
4

You have one guy working there who is rude and absolutely does not know the meaning of customer service!!! He should be fired!!! He is tall with sandy colored hair and was working on 10/31/2021, around 10:09am! I wish I would have gotten his name.

Katherine A.  |  Expérience générale 
Évaluation :
4

Would definitely use again.

james r.  |  Expérience générale 
Évaluation :
4

Excellent

DONNA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela P.  |  Expérience générale 
Évaluation :
5

This team was awesome

Vishnue J.  |  Expérience générale 
Évaluation :
2

The facility is clean but since it was new the block walls had not properly cured so I had an issue with mold and mildew. Although it is "climate controlled" the temperature was typically hot.

pAtrick m.  |  Premières impressions 
Évaluation :
5

They are very friendly and helpful. They know thier stuff and are fast and efficient. Also quickly help with any problems your experience.

Dorrice G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy F.  |  Premières impressions 
Évaluation :
5

Stephen was very helpful and professional.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william c.  |  Expérience générale 
Évaluation :
2

I reserved a drive up storage unit over a month in advance. I called to confirm the day before that there would be a drive up unit ready for me. We arrive the day of my reservation after a long day of moving and traveling only to be told not only are there no drive up units available, there are no units available at all. After a lot of back and forth, I was given an empty unit (not drive up & required moving help). Staff looked overworked and frustrated. I know it wasn't their fault - it's the company's fault for allowing people to book reservations when there isn't anything available. Do better. I will not be coming back to this location, nor will I be using uhaul storage units ever again after this.

Peyton M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R.  |  Expérience générale 
Évaluation :
5

Initially was told that I would not receive a refund for month I had prepaid as I ended up moving out earlier than expected. After I went to turn in card manager told me had refunded the month I wiujd not be using which was the right thing to do and he did it. Excellent facility.

David T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki B.  |  Premières impressions 
Évaluation :
3

Feedback for improvement and/or (customer) concern: 1. Reserving a storage facility means little; as despite having a written reservation and confirmation number, bins may be unavailable and are granted on a 1st come, same day service 2. Computer system went down on the day I was scheduled to unload truck into facility. It was problematic that I had my out-of-town driver "locked up" with nowhere to go. Seems like a good practice might be establishing "Plan B" to avoid customer dilemma (nowhere to go) 3. Despite agreed upon monthly rate, UHaul increased my rate after one month of me unloading into 2 storage units. I had limited options (but to pay increased rate) other than hire movers to reload & exit facility

Mister K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julius B.  |  Premières impressions 
Évaluation :
3

Lots of dead bugs in the hallways and units.

Emma B.  |  Expérience générale 
Évaluation :
5

The manager, Mark, was always very helpful and friendly even when he was short staffed. He generally just has a very calm demeanor. I had to move out as a result of my being very ill and not being able to work for three months. When I shared the problem with Mark, he was very helpful, and he provided a solution. I'm very thankful to him for all of his help.

Tasha P.  |  Expérience générale 
Évaluation :
3

Aucun

Michael Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawanda F.  |  Premières impressions 
Évaluation :
1

There seems to be a disconnect in communication at this facility. I originally reserved a 10x15 non-climate controlled unit. Upon arrival I was told they didn't have it available. They said they could get me a 10x10 non climate controlled and that they would also give me a 10x5 but it would be climate controlled. While I didn't need a climate controlled unit I felt this was a fair move and I get that mistakes are made. The said they had to get ahold of "HQ" to get pricing adjusted and they don't open until later because they are in Arizona. Again, got it, I told them I would be back around 11 with a truckload of household goods, they said that should be enough time. I came back around 12 and went in to get my units to find that the. 10x10 that was outside was rented while I was gone and that instead they got me a 10x10 and a 10x5 that were climate controlled. While this seems like a 'win' this is where things got bad. I had moving labor with was costing me around $100/hr, I showed up to the unit and the guy with long hair working at the front desk could only tell me the plan but want actually able to rent me the unit and for every question he would say "I don't know what to tell you". He then said he wasn't fully trained and that he had only been there 6 months. This seems like plenty of time to train a person. After about a half hour I walked in to see if we could just start moving into the unit even though I didn't technically have it rented. He was very unsure, after more convincing he "allowed" it. The problem with the climate controlled facility is that it added additional time to how long I needed movers. With an outside non-climate controlled unit I could pull up to the door and load directly into the unit. With the climate controlled facility they had to load items on a cart and transition through hallways and up an elevator to get to the unit. This effectively tripled the time needed to unload the truck. This cost me around $400 in additional labor costs plus additional money (maybe $150) for me to extend my truck rental and find additional movers to move the rest of my belongings. Would the facility have had the 10x15 drive up unit that I would have requested for the date and time I had requested things would have been fine. The second issue came the day I moved out. I rented a 26' truck from this facility. I showed up to get my truck, was going to use the 'self pickup' feature available online and I can't find it. Went into the shop and they said "it's because a truck was never assigned to you". They then had to check their inventory for a truck. When I got my truck it had 1/8th of a tank of gas. I feel like this is a bit ridiculous. While I'm sure that this is because previous customers didn't fill the truck up I do know that they charge a fee if you don't return the truck with the same level you left at. Seems like the store should have taken the time to put some gas in it before they passed it off to the next customer. Note: the feedback section says " Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.". I didn't do this. The facility had hurdles for almost every step of my move.

CHRISTOPHER M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD H.  |  Expérience générale 
Évaluation :
5

very nice facility, clean, very secure, easy to access.

MISTY B.  |  Expérience générale 
Évaluation :
4

The customer service representative who checked us in didn't instruct us where the location of the security check in/out point. So the alarm repeatedly went off at unit assigned not knowing where to swipe security card. Therefore we had to return to the office for specific location of check in device. Some inconvenience do this matter. This could have been avoided initially if it were totally explained during check in. Customer service representative shouldn't assume everyone's aware of the location of security check in/out device. Thank you for your concern. Sincerely!

Jimmy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Excellent climate control and security. Very well kept. Lol

edward c.  |  Expérience générale 
Évaluation :
4

I did not receive explanation regarding the norms and procedures with the magnetic card and how to use it

MARTIN p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josie C.  |  Expérience générale 
Évaluation :
5

Mark is great to work with. Knowledgeable and wants to help.

Daniel D.  |  Premières impressions 
Évaluation :
1

My husband and I went to the storage facility waited 10 minutes to be helped, the person who helped turned us away and said there were no available storage rooms although we saw in the screen a large amount of empty spots. We were told they only help people with online reservations I went online a few hours later and reserved a storage room. Very poor customer service

grace C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan L.  |  Premières impressions 
Évaluation :
1

This was the worst Expereince. Started off with Uhaul Nashville renting me broken truck causing me to have tp spend money for another nite in a hotel. After getting a new truck to drive to Memphis, I was supposed to have a storage unit available to rent 3 miles from my home. When I arrived at the SHelby Drive location, I was told no unit was available and had not been available for years. Was told no units were available in Memphis and one would need to be found. One was eventually found in COollierville, over 20 miles from my home, necessiating atr least 2 hours round trip to travel, retreieve my things and rreurn home. Have spent time and gas driving there with no access to my unit bc rthe manager took days to pay my "complimentary, sorry we effed up free storage.". Just had to pay movers over $300 extra bc we needed to make two trips to recieve my things in storage. The Collierville mangaer has been rude to me. He told me I should be "grateful" for them giving me a unit. No Mr. Napolean complex. I do not have to be grateful for y'all giving me a unit 25 miles from my home and to have your white staff be rude to me at every encounter. No, sir. NOt today, Satan. I have monghs of free storage availble bc it has b=never been avialble with my truck rental. I will probably never use it bc thi has been such a shitshow of an experience.

Regina H.  |  Expérience générale 
Évaluation :
4

S.O.

Roy J.  |  Expérience générale 
Évaluation :
5

Loves this storage space! Staff was always super nice and helpful and the compliment moving carts were awesome!!!

Lyndie E.  |  Expérience générale 
Évaluation :
5

only issue was difficult to call and talk with local on site staff directly.. everything seemed routed thru corporate channels. we rented a couple trucks here as well and everything was handled efficiently. very good experience!

Jeannette E.  |  Expérience générale 
Évaluation :
5

Clean facility.

David D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUNDREA J.  |  Expérience générale 
Évaluation :
5

Great storage area that's easily accessible yet secure. Loved the automated check-in and out pro using card swipe. Excellent experience all-around. Will definitely use again when needed.

Franklin P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yulanda K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily B.  |  Premières impressions 
Évaluation :
5

The staff was particularly helpful. Although both of our rentals started with a free month because of prior long distance trailer rentals, two different staff members went out of their way to accommodate our needs. We are most thankful.

Edward C.  |  Expérience générale 
Évaluation :
5

The manager, Mark, always goes out of his way to accommodate customers. Except for a period where Mark was out for surgery, 99 % of my interaction with his employees has been great. They are always friendly, professional, and go the extra mile to help you. I would always recommend this Uhaul location.

Thor W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sally C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim a.  |  Premières impressions 
Évaluation :
5

The young lady who took care of me at the counter was so helpful, courteous and efficient. Great experience!!!

WARNER H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea S.  |  Expérience générale 
Évaluation :
5

so much better than expected. even my wife is happy!

Paul K.  |  Premières impressions 
Évaluation :
5

Thank you to everyone that helped from Day 1 to my last day. You all made the move to Collierville easier!

RUSSELL D.  |  Expérience générale 
Évaluation :
5

I was very impressed with U-Haul Moving & Storage of Collierville. They exceeded all of my expectations with service and cost. I will use them again in the future and recommend them to all.

David K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara N.  |  Expérience générale 
Évaluation :
5

Thank you for all your help and hospitality!

RUSSELL D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elisabeth h.  |  Expérience générale 
Évaluation :
5

Facility is exceptionally well maintained and all the staff were superb with great customer service skills. The service carts were a fantastic bonus and made all moving in and out much easier. Highest rating I can give.

Robert S.  |  Expérience générale 
Évaluation :
5

Mark and Cameron quickly addressed all my needs. They were very friendly and helpful. The location is convenient and spotless!

Shawn T.  |  Premières impressions 
Évaluation :
5

Used this storage place for about 6 to 7 months until we sold our house and moved. The staff was always helpful and the facility was extremely clean! Mark and his team do an excellent job! Highly recommend this location if you need a storage facility.

Helen F.  |  Expérience générale 
Évaluation :
4

Card wasn’t linked correctly to my account and alarm went off when opened unit

Angela C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George B.  |  Premières impressions 
Évaluation :
5

Very helpful staff that addressed any needs immediately.

David K.  |  Premières impressions 
Évaluation :
5

Guy at front desk EXCELLENT

Tilkesha H.  |  Premières impressions 
Évaluation :
5

Keep up the great service I was well pleased

Thomas G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martha m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S.  |  Expérience générale 
Évaluation :
1

I've tried calling this location plenty of times. I moved out on September 25th. I had a contract up to 6 months due to Covid. I am a student and I was paying 34,95 a month. Now that my contract was up in July. I am still being charged for October's monthly rent. I am not pleased with this level of service. I spoke with someone in the 19th letting them know that I moved out beforehand. After looking at my move out record it says I moved out on the 19th of October which is completely false. My bank account was charged -34.95. I need a refund ASAP. Just horrible

Sabaria D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
4

April was extremely friendly and helpful

linda i.  |  Premières impressions 
Évaluation :
5

Outstanding staff and facilities...

David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana R.  |  Expérience générale 
Évaluation :
5

This u-haul facility is in a convenient location and that combined with the convenience in office and access hours, clean, secure storage units and reasonable pricing, has made our experience with storing our belongings easy and less stressful. Merci!

Donna S.  |  Expérience générale 
Évaluation :
5

Had a little bit of issues reserving online but went up to the facility and the staff was super helpful and friendly. Entire checkin took less than 10 mins.

Lyndie E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phillip w.  |  Expérience générale 
Évaluation :
5

One issue: the access card would not work. Seemed to be a computer problem. Other than that, everything was fine! Thanks,

Todd C.  |  Premières impressions 
Évaluation :
4

There was only one issue, a slight glitch in the computer system allowed the young man assigning our unit and the young lady helping another customer to assign the same unit to both customers. Was a bit awkward when we drove over to the unit to discover we were both assigned the same unit. The young lady on staff however quickly found the glitch, was very apologetic, and was able to assign us a new unit. Both employees were very pleasant and helpful.

Donna S.  |  Premières impressions 
Évaluation :
5

I enjoyed storing my furniture and valuables at U-Haul over the Summer. I always felt safe and secure whenever dropping things off. The unit was extremely clean and free from cobwebs and other critters that you tend to see in storage facilities. I will recommend this storage to my friends and family in the future.

Allison L.  |  Expérience générale 
Évaluation :
5

Thank you!!

tracey p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amy j.  |  Expérience générale 
Évaluation :