Customer Reviews for U-Haul Moving & Storage of Coon Rapids

8 108 évaluations

3401 Coon Rapids Blvd   Coon Rapids, MN 55433
(Corner of Coon Rapids Blvd and Pheasant Ridge Drv NW)

(763) 433-9136

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(763) 433-9136

3401 Coon Rapids Blvd
Coon Rapids, MN 55433
(Corner of Coon Rapids Blvd and Pheasant Ridge Drv NW)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

This location in particular was wonderful but my overall experience with reservations was regrettable. When customer service called to confirm my reservation they scheduled pick up in Chisago. I requested pick up in Fridley. Chisago is not even close. I was very upset as the mileage alone would be impacted financially, not to mention gas prices. The day before my reservation they called to change my pickup location to St. Paul because the truck I ordered wasn't available in Chisago. Fine. I was 5 minutes away from the St. Paul rental location when I received a call saying the truck I ordered had mechanical issues and they moved my pickup location to Coon Rapids. So we had to turn around and head back to the Northern Suburbs. Coon Rapids is near my home and my original requested pick up location. Why was this not offered in the first place. I was very upset by the run around I received. Never have I had such poor service from UHaul.

Melissa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dao N. 
Évaluation :
5

Great customer service!!

sharrell L. 
Évaluation :
5

Very helpful staff. Pleasant to work with. Very nice. Not grouchy.

Kelli R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela M. 
Évaluation :
5

Debo is awesome!!

CHIDI E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
3

The safety chains on your trailers are unusable for some vehicles. The spread on the hooks are too small. Luckily we were able to remove the chains, run the connection end through the hitch and reattach them to the trailer. I lost a lot of time messing around with this.

John M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marjorie S R. 
Évaluation :
1

Great staff

SCOTT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly J. 
Évaluation :
1

Called to cancel my unit last month after you screwed me over on a truck rental. And I had to pay an extra 40 miles of mileage because you could not honor my reservation for a truck I had made 3 weeks prior and sent me 20 miles away to pick up and drop off a truck. After I cleared my unit out, and canceled last month. I get an email this month telling me I haven't paid my rent. Don't know what's going on over there, but I'll take my business elsewhere in the future. Not a professionally ran place at all.

SEAN S.  |  Expérience générale 
Évaluation :
5

Staff were very friendly and helpful.

Eric D. 
Évaluation :
4

My comments are related to a scheduler in the twin cities who hung up on me. I was made to drive over an hour to pick up a uhaul. The next morning I saw no less than 10 uhaul's parked at the location 5 minutes from my house. When I called to asked about the location the day before pick up, I was hung up on. I know this was a busy time, but when I am made to spend almost 3 hours of my time pursuing a uhaul and the next morning I see 10 of them 5 minutes from my house, that is horrible customer service. That is a complete waste of my time. I am terribly disappointed in uhaul and their customer service.

Dean H. 
Évaluation :
5

I can't think of anything better that can be done to improve future customers. Front desk was friendly very informative and even hooked the trailer to the vehicle. The return went very smoothly as well, direcected where to park the trailer, they unhooked it and very helpful. I have now rented four times and this was by far the best experience all around for me. Thanks you, you have a great staff at the Coon Radifs Blvd. store on Coon Rapids Blvd. Mike

Michael H. 
Évaluation :
5

I very much enjoyed the experience as I know it's always been professional. I trust U-Haul and the security they provide for my belongings. Merci

BARRY D.  |  Premières impressions 
Évaluation :
4

Location was fine, but much further away than where I reserved the equipment. Would've preferred my original location.

Timothy B. 
Évaluation :
4

I used mobile check in, but the vehicle (van) was not in the “Pickup” area at the store at the reserved time. Had to go in to the store to finish checkout and get keys.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney C. 
Évaluation :
5

The vehicle was clean and uHaul offered me a deal if I brought the tank back 3/4 full since the other guy brought it back without gas 😒

Jack J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne M. 
Évaluation :
5

My favorite Uhaul location in the United States.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pirzah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff R. 
Évaluation :
5

Nothing. We have used this location 4 times in the past 3 years. Everytime, it has been excellent!!

Larry G. 
Évaluation :
5

Excellent customer service from site staff at pick up and drop off

Shannon M. 
Évaluation :
5

The only issue I have is they never have 4x6 enclosed trailers for 1 way rentals. You need to find a way to bring trailers back to MN.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON F.  |  Expérience générale 
Évaluation :
5

There were no dollies left but we were reimbursed.

Erin Z. 
Évaluation :
5

Hard when my location got changed 4 hours before pickup to a spot over an hour away… thankfully I was able to call and change it, but I had people lined up to help us move and had to change the time everyone came to meet.

Alex M. 
Évaluation :
3

I ended up in a cargo van instead of a truck so had to make 2 trips otherwise I had to drive around looking . but customer serivce was good

tiffany W. 
Évaluation :
5

The customer service is fantastic what great people will rent again top notch

kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tenneh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY M. 
Évaluation :
3

Ways to improve is to have all equipments ready for the customer's whom had already book in advance. An equipment was not available and had to make extra trip putting unreasonable mileage to the U-Haul truck at another U-Haul location for equipment. Would recommend U-Haul to have a better standard of relying on more than one customer to return its equipments for the next customer's needs.

Bailey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Website needs better updating. Web said that there were trailers in our town. The day of our reservation, we learned we had to drive 25 minutes out of our way to get a trailer. We were upgraded to a bigger size for the trouble, which was very much appreciated! The check-in after hours process was long and involved. Required is to drive around the building to find the barcode for location. Then back to the trailer twice for pictures of inside and parking location. Other than that, our experience was fantastic!

Jay C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne S. 
Évaluation :
5

Excellent and knowledgeable. Didn't need to wait. Personnel amical.

JUDY S. 
Évaluation :
3

Had a uhaul location closer but had to go to a different for car hauler trailer. But great service.

Cory L. 
Évaluation :
4

Vehicle ran fine, controls for lights on the left fell in.

Randy S. 
Évaluation :
4

Continue the good and prompt service. The staff were responsible and helpful.

FAROOQUE R. 
Évaluation :
5

Always prepared and willing to help at this location...don't change anything

Todd M. 
Évaluation :
5

Thanks

Dave M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rita k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie K.  |  Expérience générale 
Évaluation :
5

Quick and easy no problems!

Troy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogers M. 
Évaluation :
5

Nothing. It was a seamless and great experience. Erin

Erin Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james K. 
Évaluation :
4

I did the 24/7 Share option for pickup and drop off, however the app did not work well. It could never verify my location and then at drop off it kept telling me to find the location barcode on the "southeast" side of the building by the drop box. I was at the drop box for the keys and there was no barcode there and the app would not let me move on without it. Other than that, everything was excellent.

Megan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Knowledgeable & friendly.

Corey C. 
Évaluation :
1

The trailer brakes kept kicking on and was causing us to get horrible gas mileage and made driving extremely difficult. That wasn't even the bad part. Once we put load on the trailer 3 states away, we noticed one of the tires was completely bulged. We anticipated it blowing the whole way home. This caused our trailer to tow so horribly. We could barely travel at legal speed without the trailer wobbling back and forth. We were genuinely scared but there were no uhauls anywhere around. Once we made it back to return the trailer we showed the girl the problems we had and all she had to say was “oh shit” and then just acted like it was no big deal. I really hope they don't send that trailer out with another person because they might not be so lucky

Dustin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
5

Matt went above and beyond to help my family.

Tyra M.  |  Premières impressions 
Évaluation :
4

U-Haul is great and all but they don't tell you that they charge you an extra day of rental even when it hasn't been a full day, I rented a truck at 12pm and returned it a little after 12am. I'd warn people that once a new day hits and it hasn't been 24 hours that you guys charge a extra day.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry P. 
Évaluation :
5

When we opened the trailer, there were nuts, bolts and nails spread out along the floor of the trailer. We just swept it up. Overall this has been a great location to rent from because we have always had our equipment ready to go on the day we make our reservarion.

Willie R. 
Évaluation :
5

Friendly customer service

Zachary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis H. 
Évaluation :
5

This location will be better when construction is done. they offered me a early rental, and thats what i got

Louis D. 
Évaluation :
5

Overall 😊

joe T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W. 
Évaluation :
5

Nothing really. The facilities lot was pretty crowded but not that bad

Mike J. 
Évaluation :
5

I didnnot drop my vehicle off in Minnesota. I dropped it in Farmersville TX

JON P. 
Évaluation :
5

Staff was helpful and professional.

John L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
4

"Although, it says in the system an equipment is ready to be check out, make sure you check it before you gave it to the next customer". Nevertheless, I rated my experience above average, because when my daughter and I when in to pick up the van, its seats were all cover with pet or animal's fur. Anyway, the gentleman apologizes and said to me. Here is a van I cleaned myself. showily enough this van was pristine. I guess, the person who was supposed to clean the first van drop the ball on that one.

James E. 
Évaluation :
5

You guys made my move easier, this location is full of Rockstar employees:)

Xceleah J. 
Évaluation :
5

Izabella was amazing to work with. She is a huge asset to your company!

Trent R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

I had 4 (FOUR) flat tires on the Auto Transporter trailer during my move. I lost 7 hours drive time as a result and Missed my movers appointment to unload me. It was incredibly stressful for ma and hard on my dog due to the heat while waiting for repairs. It took 45 min to an hour to get thru to Roadside Assistance each time and then another 45 min to 1,5 hrs for the repair guy to arrive each time. I lost 7 hrs drive time and missed my Appt with my movers to unload me as a result. I've used UHaul 8 times over the yrs and this was the Worst experience. But Coon Rapids store was Great

JAMES B. 
Évaluation :
5

Very friendly and helpful staff I would recommend this place

VICKI A. 
Évaluation :
5

Read the set contract from online orders before sending people on there way.

leo E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Williette P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry A. 
Évaluation :
5

The trailer that I used only thing wrong with it was the right tail light needs to be replaced some of the LEDs are burned out

todd N. 
Évaluation :
4

Good customer service. Ladies were super friendly. I recommend you to give it a shot.

mohamed B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacey L. 
Évaluation :
3

I was with you guys for a year. It's like the price went up every 4 months. You would think it would be every year not every few months. Because of that I would not recommend it.

Travis R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kamas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo L. 
Évaluation :
2

Stood there for half an hour waiting to rent a truck I had called ahead to set up. Computer system didn't work, so it took another half an hour or more just to get the truck. By then, no way to make a quick trip and return it by close. Fine. Truck was so squeaky I thought it would fall apart. Less than 3k miles and I legitimately feared it would break down. Followed instructions upon returning it and the system would not let me do so. Decided I had better call the central 1-800 number to ensure that they knew I had returned it. People were very nice and helpful, but both the computer system and the vehicle itself were absolutely unacceptable. I'm livid.

colin S. 
Évaluation :
5

early but after hours check in including the photos was difficult with an iphone 13 -- why don't you permit the customer to take a photo and then upload it? Also what in your contract requires added cost should I not do the on line check in but drop off early? Was not mentioned when I picked up the trailer.

Thomas S. 
Évaluation :
5

The ease and convenient of this location was worth it. Road construction at the time did not impede my use of the vehicle. Turn radius is different than a normal vehicle, so be ready to turn the wheel more to steer.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
4

All trucks should have the long ramps

Troy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sue p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pat W. 
Évaluation :
2

We were given poor instructions on how to get in and deactivate our unit and then it was locked when we got there even tho I specifically told her to make sure it was unlocked and she said she would.

CARRIE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
5

Friendly staff, very helpful

TIMOTHY FRANCIS A. 
Évaluation :
4

A little miscommunication on the actual price with the agent. However, it still turned out to be a good value and great solution to my needs.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roseann K. 
Évaluation :
3

The people were great , very pleasant and helpful. But having to navigate around and figure out parking while they were working on your lot was awful.

Christine R. 
Évaluation :
4

Overall ,a good experience. I specifically declined a dolly as I had one and noticed one and a packaged blanket positioned inside the truck attached to the wall .It was not indicated on my contract and I called uhaul to ask for the 7-10$ credit on my account since I did not ask for it or use it . I was put on hold for too long . Please credit my account or send me a store credit for future needs . Merci

Therese N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamada E. 
Évaluation :
5

The only issue I had was today when I called to talk to somebody about where I put the truck because of the Parking lot being closed the lady I talked to was pretty rude.. Other than that checking in the vehicle and ordering it was really easy and the customer service was fantastic, like I said it was only the lady that I talked to today.

Jessica N. 
Évaluation :
5

Ease of rental and employee assistance at the Coon Rapids location was great. The vehicle should be cleaner, I had to clean out the cup holders which had a lot of food crumbs from previous user. The outside was dirty but with road construction in the area was understandable. However the windshield was covered in bugs which when I tried I was unable to scrub them off.

Laura R. 
Évaluation :
2

I was not in favor nor against this location until I went to close out my unit. I even called the morning of to say I would be there after work and was told they would be there and would be ready to help anyway they could if need be. I arrived and started to drive to the entry doors and was surprised when I almost was stuck in hot tar that was being laid (no markers or anything blocking entry). I needed to close that day so I carefully made my way to the doors (no one stopped me nor came out to even speak to me although there were multiple employees inside) and once inside realized there was no other door out and now almost the whole parking lot was covered and I was stuck. I finally got someone to come "guide" me back with my TV and Christmas tree on a cart pushing through gravel and grass. A little oops that should have been locked and blocked off but no real apology. I had been at work for almost 10 hours, had over a 45 minute drive gone and now smelled hot tar on my car. Not a great ending and won't be going back.

Jennifer S.  |  Expérience générale 
Évaluation :
5

This U-Haul facility even will be better in the not too distant future as it adds additional storage facilities to the site. Over the years we have always found U-Haul's facilities and services to be top notch.

Allen F.  |  Expérience générale 
Évaluation :
5

Thank you for great service and for maintaining clean facility. Much appreciated. If I ever need storage service again I will be in contact. Great customer service with van rental and move out/close of unit yesterday. Great /friendly team members!

lisa h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris R.  |  Expérience générale 
Évaluation :
5

Staff was friendly and very helpfulin addressing my needs.

Allen F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKE N.  |  Expérience générale 
Évaluation :
5

Appreciate your service

Guy N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat j.  |  Expérience générale 
Évaluation :
5

It was a refreshing experience! Everyone was awesome to work with.

Tim P.  |  Premières impressions 
Évaluation :
5

Staff were great !

STEVEN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amanda w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James U.  |  Expérience générale 
Évaluation :
5

This was my fault, but I didn't read the terms and agreement completely so I was unaware of disarming my unit before opening it..lol, very loud. I thing it would be much better and helpful if it was located in a more convenient spot, honestly, who really reads all of the terms and agreement. Otherwise it was great, and thank you for the lock 

Tracy M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhidin T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mariah r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather J.  |  Premières impressions 
Évaluation :
5

Thanks for all the help!!! we even had a box break during the move, and the staff was cuper helpful to help get us another box so we could finish the move :) Thanks team!

Stephanie K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrine T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E.  |  Expérience générale 
Évaluation :
5

Everything you could possibly need in one location.

Starla L.  |  Premières impressions 
Évaluation :
5

The service rep that assisted was excellent! Very helpful, direct and knowledgeable!! Five stars for her!!!

David H.  |  Premières impressions 
Évaluation :
5

Awesome customer care and service. I would use your storage again and would recommend it to family!

GREGORY J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lon F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael s.  |  Premières impressions 
Évaluation :
5

Merci.

Mary S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S.  |  Expérience générale 
Évaluation :
5

Jacob was the greatest sales person and VERY helpful

MARSHALL B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tessa C.  |  Online Move In 
Évaluation :
5

The staff was always friendly, helpful, and professional.

heidi b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob N.  |  Premières impressions 
Évaluation :
5

great facility and great staff!!

CHRISTINE K.  |  Premières impressions 
Évaluation :
1

Uhaul refused previous attempts to pay balance owed and lied several times saying my unit was set for auction and nothing they could do. Then I begin getting calls again several months later again requesting payment with a new auction date again unwilling to accept payments it was all or nothing. Then again months later I begin getting calls again and a voice-mail stating that they just wanted me to come pickup my things and vacate the unit. I called them back and suddenly they were insistent on full payment otherwise again another new auction date. I told them i didn't have $1600+ and they asked me what I could afford and I told them I could do $200 per week but they refused that as well.They called back again stating $400 and i could have my things with about 4 days before yet another auction date which i couldn't afford unless they had given me the couple of weeks needed to raise it. I stopped taking them seriously and began feeling they were deceitful and crooked because of these practices and now I have lost the one thing I ever got from my father unfortunately after his death which was a shotgun among several other sentimental items from my recent divorce along with irreplaceable things from my 5 year old son that I will never see again all of which I imagine will be tossed out in the trash or sold off for pennies when it was priceless to me.

Jason B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN W.  |  Premières impressions 
Évaluation :
5

Joshua was the young man helping me I believe. His customer service skills were exemplary. He was very efficient and knowledgeable regarding availability and he is the reason that I would recommend U-Haul for anyone needing like services.

GREGORY J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Boakai Z.  |  Premières impressions 
Évaluation :
5

Overall, I rented a truck, a van and storage. So I was there two different days, morning and evening and at all times, the U-Haul staff were efficient, kind and helpful. My experience at this location was excellent! Merci.

MARILYN I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alvin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy B.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and friendly 😃

Marcia K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trinity g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa F.  |  Expérience générale 
Évaluation :
4

The computer needs fixing due to the difficulty staff had in making the access card work right.

louise S.  |  Premières impressions 
Évaluation :
5

Facility was staffed and maintained far beyond expectations. Most notable is the excellent staff and staffing. I apologize but i do not recall the female staff member working (tirelessly) daily in the storage area but I need to single her out. She was very polite, professional and extremely helpful. When I commended her she would simply reply that customer service is a given and anything less than exceptional is substandard. She, along with the rest of the staff I encountered is the reason I highly recommend your facility and services.

Scott L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanna R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa F.  |  Premières impressions 
Évaluation :
5

Used the storage & truck rentals for many years. Original manager, Bruce Aveo, was outstanding over the years, but so are most of the newer staff.

LISA D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William W.  |  Expérience générale 
Évaluation :
5

The staff were most helpful at the end of a very tiring day.

MARILYN I.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN M.  |  Expérience générale 
Évaluation :
5

Would have like having 1 larger storage instead of 3 smaller ones but I understand you were full and not your fault. Everyone I dealt with was pleasant and answered all questions I had. Very professional place was clean. Thank you I would definitely recommend U-Haul to anyone needing storage.

Rick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonnie p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISSA A.  |  Expérience générale 
Évaluation :
4

none

JANET H.  |  Premières impressions 
Évaluation :
5

Best storage place by far. However, just too pricey :-( very friendly workers and great security

Stephanie S.  |  Expérience générale 
Évaluation :
5

this storage facility is very clean and well run and the staff are friendly and helpful and always willing to answer questions and make moving in or out easy, especially when you are already so busy. Excellent rating !! Chris R.

Chrissa R.  |  Expérience générale 
Évaluation :
5

Friendly staff, secure storage, clean, conveniently located!

Zainab A.  |  Expérience générale 
Évaluation :
5

local people are fabulous but your call center in Phoenix is a total disaster you have to hire more people to man that center or shut it down all you are doing is creating negativity with the outrageous wait times to speak to a person. FIX IT.

michael s.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jackson M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H.  |  Expérience générale 
Évaluation :
5

the staff was very friendly, every time i went in i ended up talking to the same employee and he was very sweet and helpful each time, would definitely recommend.

Haley C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee B.  |  Online Move In 
Évaluation :
5

The storage facility was always well maintained and well lit, never worried about my items in storage.

KURT J.  |  Expérience générale 
Évaluation :
5

Thanks for your service. Great team. Have a blessed Thanksgiving.

Gibson S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel N.  |  Expérience générale 
Évaluation :
4

Everything but the long wait to checkout of the unit was great. You don't have enough help in the office. I waited 20 mins for the one person to complete a phone call for me to complete a 20 sec transaction!

Sam S.  |  Expérience générale 
Évaluation :
5

Great experience! Professional staff. Clean area.

Davis P.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff.

Michael N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheng Y.  |  Expérience générale 
Évaluation :
5

On the first day I realized I needed a larger unit. I stopped into the office to ask about an upgrade and you said no problem. You were right the transition went smoothly.

Wayne H.  |  Online Move In 
Évaluation :
5

The staff at my Uhaul are so awesome.

Jeanette A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg P.  |  Expérience générale 
Évaluation :
4

Should install some kind of lighting in the storage units.

MELISSA H.  |  Expérience générale 
Évaluation :
4

Picked up our truck in Duluth in an alley. No one around to help with paperwork. Finally talked to a fellow named Justin that took my information over the phone. He was so patient. Bless his heart. But the pickup place was a bit strange.

MARCIA K.  |  Premières impressions 
Évaluation :
4

Very clean and safe!!

Teresa T.  |  Expérience générale 
Évaluation :
4

It is just a little spendy!!

alecia s.  |  Expérience générale 
Évaluation :
5

The reminders of when the invoice was due was very helpful. Working with this facility was easy and pleasant.

Sons of N.  |  Expérience générale 
Évaluation :
4

Phone time was horrible. You need a better system to get to the Uhaul store. Wrong numbers printed on web sites...tried 3 times and got a private residence.

Susan N.  |  Premières impressions 
Évaluation :
5

Great management and assistance

Davis P.  |  Premières impressions 
Évaluation :
4

Yo no me he salido me sacaron sin yo saber asta orita que estoy viendo sun emails de evasion

Fernando P.  |  Expérience générale 
Évaluation :
5

I appreciated the reminders for payment. The facility was always clean. I was surprised at the end of July to not have access after hours even with my card.

jean t.  |  Expérience générale 
Évaluation :
4

Very clean! First time getting a tour at U-Haul for storage so that was nice! Would recommend wipes to wipe down carts between guests! The only negative thing I have to say is I always choose insurance but wasn't happy they added "$5 safe move" without asking me! When it was mentioned there really wasn't much they said. They asked if I did it online by mistake and I said no, your employee did it and she verified it came up automatically. It's $5 but unethical

Rachel F.  |  Premières impressions 
Évaluation :
5

I used this storage to store family pictures and heirlooms after my elderly father moved out of his house into an apartment. I live near Dallas, TX so it was important for me to have a place to safely store these items until such time that I'd be able to transport all of the items to my home in Texas. It was really nice to have the peace of mind that my items were safe and in a temperature controlled facility. The easy online payment was nice too!

CHRIS B.  |  Expérience générale 
Évaluation :
4

After a small glitch while trying to use their online service, I went to the office. Very helpful, polite, and explained everything on my walk thru. Maybe costs a little more than others but well worth it. Would definitely recommend!

Charleen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara M.  |  Expérience générale 
Évaluation :
5

We were very satisfied with our experience with U-haul. Convenient recycle area on site was a bonus.

LAURIE B.  |  Expérience générale 
Évaluation :
4

Joseph was very, very, helpful. Showed me around the unit and helped with the lock. Joseph gets the gold stars for the day...

Jeanne F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA D.  |  Expérience générale 
Évaluation :