Customer Reviews for U-Haul Moving & Storage of Coon Rapids

Évaluation :

4

You guys are doing a really good job and yes I will recommend anybody to do U-Haul

Évaluation :

4

I liked the people working there. Natural feel to interactions, nobody was hyper positive or hyper negative. There was computer issues, but the gentleman handled it well, and let me know that's what was the issue as I waited. I think adding some colorful flowers, possibly good fake flowers that aren't allowed to get dusty would be cool. When people are moving, there's no time to have flowers at the home generally, so having it at the moving business would be a welcome sign of happy, settled times.

Évaluation :

3

There is a requirement to photo both sides of my ID, and put that information on the internet. I am aghast such a requirement exists, it massively increases the concern of identity theft if your system is ever hacked. The hackers will have both sides of every drivers license in your possession. I'm so against that idea it almost made me not rent from you. Please have alternative ways of keeping that information so I don't get my identity stolen.

Évaluation :

5

The two young ladies that helped me were very professional and courteous. Even when my electrical harness had a corroded prong that prevented the right side light to not work - they politely informed me they could not hook up the trailer and at least tried to help me with options. I ended up switching vehicles. Both are very hard working individuals and in that line of business and in this day in age - hard to find hard working and very good customer service minded people.

Évaluation :

4

The internet check in would not work, so I had to take the trailer back home and return in morning when location was open. That was extremely disappointing.

Évaluation :

3

Odor in the cabin. How about some kind of air freshener. After 3 days and 1800 miles I was smelling like the guy who drove it before me.

Évaluation :

5

Staff was very helpful and prompt. Answered my questions and got me on the road promptly. I would recommend the staff and equipment! Phil

Évaluation :

5

It was great the sales person was awesome

Évaluation :

5

More customer representatives at counter during first of the month rental period. Person I had was amazing but needed help as there was a long line.

Évaluation :

2

The first truck I rented the brake lights did not work and the brake service light would come on if you applied any higher pressure to the brakes. I had to have a family member follow me back to the Uhaul location to ensure nobody rear-ended me. I exchanged the truck and the new one leaked rain water all over my household items inside the truck. What you can do for the next customer is service your vehicles, check lights and ensure the back is waterproof. This was an overall terrible experience.

Évaluation :

5

Return was very quick and easy. Nothing to improve.

Évaluation :

5

Nothing I can think of

Évaluation :

1

Actually put the rented materials in the truck as contracted. It's not that hard. You had one single job.

Évaluation :

2

I use and rent regular from this location and yesterday 04/27/22 I had a reservation for a trailer pickup at 4:30 pm. Walked in at 4:40 pm and saw there was 4 worker, 1 worker helping 2 customer, 1 other with an other customer outside, and 2 sitting behind the counter looking at the computer ignoring my presence. I proceed to waited for another 10 minutes with no help while all the workers left the building with no one in sight. While another customer walks in an ask is there anyone here, I said "no," she then calls Uhaul from her cell and surely someone picks up but to be put on hold. Then 2 minutes later Matt came out from the back room and finally I was helped after waiting for a long while. Customer service should be priority but in this case it was not.

Évaluation :

4

Checking out after hours and dark out, should have the location bar code closer to where you want the vehicles parked.

Évaluation :

5

Nothing at this time best customer service I ever had the gentleman that was helping me was his last day there was one of the best persons that I ever dealt with in retail excellent customer service both sperm when I came in to where I dropped it off he was excellent

Évaluation :

5

Online check in and drop off was very helpful and sped up the whole process. The trailer worked great and we barely knew it was back there during the tow.

Évaluation :

5

The staff on the April 23 was fantastic. They were super busy. They remained calm and professional and most of all NICE! I know how hard it is to work in busy situations and remain nice and calm. Thanks to staff for a great job!

Évaluation :

5

Wonderful staff. Easy pickup and drop off.

Évaluation :

1

I was told that gas tank was full so to be sure to fill it back up once I returned. Once I got into the truck I took a picture of the dash in the U-Haul app to confirm the mileage, it also shows the gas line (I'm not sure where that picture is stored). I thought the gas was full, but it wasn't. I know this because when I filled it up, there gas line went WAY passed where it originally was. This means I was not given a truck with a full tank of gas but I returned it with one.

Évaluation :

3

Let's see 19$ plus 0,6$ per mile. 40$ trailer 26 miles later 161$!!!! Your extra fees are almost double rental price. Talk about fraudulent advertising

Évaluation :

2

Truck did not drive well and made strange engine sound. Also, after hours check in was a hassle as the app would not recognize our location despite following guidance for how to fix. I would recommend having another checkin option as it was cold and we were outside for a long time trying to get the app to recognize location.

Évaluation :

1

Horrible experience, would not extend my rental, tried charging my card $700. Would NEVER rent from this location again!!!

Évaluation :

2

pulled up checked in truck dropped keys off in box lady comes out and asks where i put truck then proceeds to tell me to move it to a different location because she didnt hqve time.. somebody was tearing their car apart on the grounds. rude employee

Évaluation :

4

When a customer has never rented a big truck before, it would be beneficial if someone could go over things with them about the truck. I had to figure everything out myself. I did, but it could have been much easier.

Évaluation :

5

Good job

Évaluation :

5

I have rented from the Coon Rapids location several time and have found the staff very helpful, knowledgeable, and friendly. I will always come back. Thank you for all of your help

Évaluation :

5

I don't remember his name, but he checks us out. Was super helpful answering all my questions and engaging with us during our pick up. We will be coming back!

Évaluation :

5

The checkout guy, Louden was super helpful and had a great attitude. . . he made the whole deal easy and as good as getting a trailer could be, LOL -- good employee!

Évaluation :

3

I was told I had to return our trailer on Monday during check out. That wasn't the case and was too be back on Sunday so they charged me another 20 dollars. I looked at the paperwork and Sunday was correct but I trusted what the employee said when I picked it up. Pretty annoying to say the least

Évaluation :

5

S.O.

Évaluation :

5

Girl was super polite and friendly

Évaluation :

3

Just like for Same Location Returns, One Way Rentals should start with a FULL FUEL TANK. The process and excuses given at the location by employees were pathetic. This policy is ABSOLUTE BS. I have been in the Transportation and Trucking Industries for 35 years. I have done everything from Driving to Safety Maintenance Director. I have leased, rented and purchased hundreds of trucks during that time. It is ALWAYS, full fuel tank out, full fuel tank in. I will not be renting again from Uhaul if this scam practice continues. There are other companies, with similar rates and equipment, that don't not practice this predatory policy. I am smart enough to be able to figure out all of the required data and math to not get robbed by your company. But I don't want or need to do it. Total waste of my valuable time. ALL Rentals, of ANY Fuel Powered Equipment, regardless of fuel type, should begin with a FULL FUEL TANK. Anything else is SUBSTANDARD PREDATORY MALARKEY. And I used those words because my Mother would not approve of the words that best fit your companies ethics.

Évaluation :

5

I very much appreciate the help in helping to locate my storage units and in providing guidance on how the security system works from from staff at this site. The storage facilities were were well maintained and clean. Very highly recommend this U-Haul site.

Évaluation :

5

The external mirrors were badly out of adjustment and I was unable to move them. Also, whoever checked the gas level did not assure that it was full. I drove 27 miles and had to put over 5 gallons in to fill it up. The truck itself behaved wonderfully.

Évaluation :

5

Great price and very convenient! People were great to deal with!

Évaluation :

5

The gentleman made it very easy and was helpful and kind after a long day. Merci

Évaluation :

2

Truck reserved was not returned and we had to drive 12 miles in the opposite direction of where we needed to use the truck to a different UHaul location. We were on a very limited time of our help to move. This definitely made a more stressful move.

Évaluation :

5

Nothing to improve. Very kind, knowledgeable, the people that work there are friendly. I think they all need a raise.

Évaluation :

5

Not sure. Everyone working there was top notch. Very good experience.

Évaluation :

5

Extremely helpful and well organized

Évaluation :

1

Equipment with tie downs that work more easily) on the trailer … cans were rusted and hard to adjust

Évaluation :

5

I can't think of any improvements. You all were great and friendly with a smile. Thank you for the wonderful service. 

Évaluation :

5

Staff was friendly and very helpfulin addressing my needs.

Évaluation :

5

Appreciate your service

Évaluation :

5

It was a refreshing experience! Everyone was awesome to work with.

Évaluation :

5

Staff were great !

Évaluation :

5

This was my fault, but I didn't read the terms and agreement completely so I was unaware of disarming my unit before opening it..lol, very loud. I thing it would be much better and helpful if it was located in a more convenient spot, honestly, who really reads all of the terms and agreement. Otherwise it was great, and thank you for the lock 

Évaluation :

5

Thanks for all the help!!! we even had a box break during the move, and the staff was cuper helpful to help get us another box so we could finish the move :) Thanks team!

Évaluation :

5

Everything you could possibly need in one location.

Évaluation :

5

The service rep that assisted was excellent! Very helpful, direct and knowledgeable!! Five stars for her!!!

Évaluation :

5

Awesome customer care and service. I would use your storage again and would recommend it to family!

Évaluation :

5

Merci.

Évaluation :

5

Jacob was the greatest sales person and VERY helpful

Évaluation :

5

The staff was always friendly, helpful, and professional.

Évaluation :

5

great facility and great staff!!

Évaluation :

1

Uhaul refused previous attempts to pay balance owed and lied several times saying my unit was set for auction and nothing they could do. Then I begin getting calls again several months later again requesting payment with a new auction date again unwilling to accept payments it was all or nothing. Then again months later I begin getting calls again and a voice-mail stating that they just wanted me to come pickup my things and vacate the unit. I called them back and suddenly they were insistent on full payment otherwise again another new auction date. I told them i didn't have $1600+ and they asked me what I could afford and I told them I could do $200 per week but they refused that as well.They called back again stating $400 and i could have my things with about 4 days before yet another auction date which i couldn't afford unless they had given me the couple of weeks needed to raise it. I stopped taking them seriously and began feeling they were deceitful and crooked because of these practices and now I have lost the one thing I ever got from my father unfortunately after his death which was a shotgun among several other sentimental items from my recent divorce along with irreplaceable things from my 5 year old son that I will never see again all of which I imagine will be tossed out in the trash or sold off for pennies when it was priceless to me.

Évaluation :

5

Joshua was the young man helping me I believe. His customer service skills were exemplary. He was very efficient and knowledgeable regarding availability and he is the reason that I would recommend U-Haul for anyone needing like services.

Évaluation :

5

Overall, I rented a truck, a van and storage. So I was there two different days, morning and evening and at all times, the U-Haul staff were efficient, kind and helpful. My experience at this location was excellent! Merci.

Évaluation :

5

Everyone was very helpful and friendly 😃

Évaluation :

4

The computer needs fixing due to the difficulty staff had in making the access card work right.

Évaluation :

5

Facility was staffed and maintained far beyond expectations. Most notable is the excellent staff and staffing. I apologize but i do not recall the female staff member working (tirelessly) daily in the storage area but I need to single her out. She was very polite, professional and extremely helpful. When I commended her she would simply reply that customer service is a given and anything less than exceptional is substandard. She, along with the rest of the staff I encountered is the reason I highly recommend your facility and services.

Évaluation :

5

Used the storage & truck rentals for many years. Original manager, Bruce Aveo, was outstanding over the years, but so are most of the newer staff.

Évaluation :

5

The staff were most helpful at the end of a very tiring day.

Évaluation :

5

Would have like having 1 larger storage instead of 3 smaller ones but I understand you were full and not your fault. Everyone I dealt with was pleasant and answered all questions I had. Very professional place was clean. Thank you I would definitely recommend U-Haul to anyone needing storage.

Évaluation :

4

none

Évaluation :

5

Best storage place by far. However, just too pricey :-( very friendly workers and great security

Évaluation :

5

this storage facility is very clean and well run and the staff are friendly and helpful and always willing to answer questions and make moving in or out easy, especially when you are already so busy. Excellent rating !! Chris R.

Évaluation :

5

Friendly staff, secure storage, clean, conveniently located!

Évaluation :

5

local people are fabulous but your call center in Phoenix is a total disaster you have to hire more people to man that center or shut it down all you are doing is creating negativity with the outrageous wait times to speak to a person. FIX IT.

Évaluation :

5

the staff was very friendly, every time i went in i ended up talking to the same employee and he was very sweet and helpful each time, would definitely recommend.

Évaluation :

5

The storage facility was always well maintained and well lit, never worried about my items in storage.

Évaluation :

5

Thanks for your service. Great team. Have a blessed Thanksgiving.

Évaluation :

4

Everything but the long wait to checkout of the unit was great. You don't have enough help in the office. I waited 20 mins for the one person to complete a phone call for me to complete a 20 sec transaction!

Évaluation :

5

Great experience! Professional staff. Clean area.

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

5

On the first day I realized I needed a larger unit. I stopped into the office to ask about an upgrade and you said no problem. You were right the transition went smoothly.

Évaluation :

5

The staff at my Uhaul are so awesome.

Évaluation :

4

Should install some kind of lighting in the storage units.

Évaluation :

4

Picked up our truck in Duluth in an alley. No one around to help with paperwork. Finally talked to a fellow named Justin that took my information over the phone. He was so patient. Bless his heart. But the pickup place was a bit strange.

Évaluation :

4

Very clean and safe!!

Évaluation :

4

It is just a little spendy!!

Évaluation :

5

The reminders of when the invoice was due was very helpful. Working with this facility was easy and pleasant.

Évaluation :

4

Phone time was horrible. You need a better system to get to the Uhaul store. Wrong numbers printed on web sites...tried 3 times and got a private residence.

Évaluation :

5

Great management and assistance

Évaluation :

4

Yo no me he salido me sacaron sin yo saber asta orita que estoy viendo sun emails de evasion

Évaluation :

5

I appreciated the reminders for payment. The facility was always clean. I was surprised at the end of July to not have access after hours even with my card.

Évaluation :

4

Very clean! First time getting a tour at U-Haul for storage so that was nice! Would recommend wipes to wipe down carts between guests! The only negative thing I have to say is I always choose insurance but wasn't happy they added "$5 safe move" without asking me! When it was mentioned there really wasn't much they said. They asked if I did it online by mistake and I said no, your employee did it and she verified it came up automatically. It's $5 but unethical

Évaluation :

5

I used this storage to store family pictures and heirlooms after my elderly father moved out of his house into an apartment. I live near Dallas, TX so it was important for me to have a place to safely store these items until such time that I'd be able to transport all of the items to my home in Texas. It was really nice to have the peace of mind that my items were safe and in a temperature controlled facility. The easy online payment was nice too!

Évaluation :

4

After a small glitch while trying to use their online service, I went to the office. Very helpful, polite, and explained everything on my walk thru. Maybe costs a little more than others but well worth it. Would definitely recommend!

Évaluation :

5

We were very satisfied with our experience with U-haul. Convenient recycle area on site was a bonus.

Évaluation :

4

Joseph was very, very, helpful. Showed me around the unit and helped with the lock. Joseph gets the gold stars for the day...

Évaluation :

5

Excellent experience! Professional and knowledgeable employees. Everything was perfect! If we ever need short term, we will use Uhaul storage again!

Évaluation :

5

We did end up having a mouse in our unit but I understand that is out of control of uhaul. Mice have a mind of their own.

Évaluation :

5

Facility had every detail well planned and available.. the only issue I ever had was a card that wouldn't read everytime

Évaluation :

4

1st night was a horrific experience with people trying to get in. Second night again but not so bad but very hard to feel comfortable using 24 hour access when people are parking cars by loading and unloading area. However the staff was there with comforting words and police too!

Évaluation :

5

Friendly staff!

Évaluation :

4

The facility was well maintained. The hours didn't really match up to what I needed but I didn't feel like paying extra to access my stuff was fair. So I just had to miss some work here and there.

Évaluation :

5

Aucun

Évaluation :

5

Everything was awesome.People were very helpful and it was a clean environment!!

Évaluation :

5

Everyone was very helpful and gave great info when I setup my storage and closed it.

Évaluation :

3

The alarm system didnt work properly. I had a guy come out yell at me about swiping my card which I did and then came and got my card and never returned. Also waited 25 minutes twice for help.

Évaluation :

5

Awesome experience

Évaluation :

5

U-Haul has been the best place I have ever stored my stuff at.The hours where great and the staff very helpful j give you Guys 5 stars..Thank you...

Évaluation :

5

The people that served me was very helpful and kind. They were patient and explained in detailed any misunderstanding I had.

Évaluation :

4

Everything went very smooth, customer service was good

Évaluation :

5

every thing was fine.

Évaluation :

1

NO NOT USE U-HAUL. Absolutely the worst customer service I've ever experienced. They do not explain to you how anything works including truck rental and u-box rental. Lucy at Blaine office so rude.

Évaluation :

4

Johnathan was very patient while working with the computer. He answered all our questions in a way we could understand.

Évaluation :

4

Nice facility

Évaluation :

5

Very great service

Évaluation :

5

Great service! Very knowledgeable and answered all my questions patiently. Nice clean store. I like the one stop shop & purchasing boxes, tape, locks and everything I need right there! Merci.

Évaluation :

4

This storage facility was easy to work with and easy to use. We were on the second floor and had no problems. Would recommend it to others.

Évaluation :

4

What I expected a indoor storage facility should be. I didn't like that. 24 hour access couldn't use the double sliding door for access after hours. I had some bigger furniture that wouldn't fit thru

Évaluation :

5

Everyone knew what they were doing, explained things well, and were efficient. My kind of place! It was a good experience considering I was going through a bad time personally.

Évaluation :

4

Would be nice to have access beyond the office hours without having to pay a premium. Storage unit and moving truck worked very well for my recent listing, sale, and move of our house.

Évaluation :

5

Excellant

Évaluation :

5

Very good service.

Évaluation :

3

Frontline team members are strong. I've had some strange interactions with management. This facility is CLEAN. The lockers are extremely secure and the loading dock is a huge bonus.

Évaluation :

5

Our experience was great.

Évaluation :

5

Staff was friendly and professional. I will use this facility again and rental if needed.

Évaluation :

5

Thank you for keeping our beloved piano and antique table safe during a remodel project!

Évaluation :

5

Clean and well maintained facility

Évaluation :

5

I had 2 units. I’ve already sent a review from the other unit.

Évaluation :

5

Good clean service..

Évaluation :

5

Great experience and helpful staff thank you

Évaluation :

1

I would never rent from UHaul again. A 5x10 unit costs $110 per month with the required insurance! Plus 1 month in fees cost me $80. Just crazy! Now paying $40 for similar unit at locally owned place

Évaluation :

3

Monthly rent increased on a regular basis. And the occasional time payments were a day or two late, after notifying them ahead of time, I was charged a late fee. Did not care for the lead manager.

Évaluation :

5

Ms. Wallin was exceptional with her customer service.

Évaluation :

4

Prices were a little high. Card reader never worked on the first swipe, always took several swipes. Personnel amical.

Évaluation :

5

Clean Faculty, Staff Friendly

Évaluation :

5

Staff was great

Évaluation :

5

A little over 4 years in storage,and no damage whatsoever to our furniture! Highly recommend this facility for a place to store your things!!