Évaluations des clients U-Haul Moving & Storage of Copperfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Copperfield

Cote générale :

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Angla C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nefertera M.
Évaluation :

Le client n'a pas laissé de commentaire.

Emile B.
Évaluation :

I had trouble at many other locations but here the customer service was perfect. Thanks.

Jerome J.
Évaluation :

Le client n'a pas laissé de commentaire.

Frank M.
Évaluation :

Lauren was extremely polite, professional and has an amazing attitude.

Robert N.
Évaluation :

Employee called me next day stating I did not return trailer and b charge for additional day when in fact it was turned in same day rented. And did in fact charge my credit card and later refund same.

glendora G.
Évaluation :

Le client n'a pas laissé de commentaire.

RICARDO S.
Évaluation :

Terrible customer service. Both store clerks had terrible attitudes as though they did not want to be there working. Service was rushed and not throughly explained.

Sally L.
Évaluation :

Le client n'a pas laissé de commentaire.

Reginald W.
Évaluation :

The staff was very friendly and knowledgeable! Thanks!

Phyllis T.
Évaluation :

this truck was dirty, full of dog hair. However the truck the week before was clean.

DOUGLAS P.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen F.
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron T.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy A.
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa P.
Évaluation :

Le client n'a pas laissé de commentaire.

Sekou C.
Évaluation :

Le client n'a pas laissé de commentaire.

Angela D.
Évaluation :

Le client n'a pas laissé de commentaire.

Daisy J.
Évaluation :

Ryan was friendly and very courteous, my husband and I was in and out in no time.

David D.
Évaluation :

It was too expensive, all together I paid 60$ to rent a truck for 2 hours. Don't advertise 19$ in giant bold letters, when we both know I'm gonna spend 60 in 2 hours. False advertising. It was clean, and a nice truck. Only gripe is price

EDWIN R.
Évaluation :

Customer service was excellent and super friendly. This is my favorite Uhaul center.

Victor Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan M.
Évaluation :

The truck was semi clean could have used a vaccum but the major problem was the mirrors. I couldn't move them to adjust. Luckly i had a short trip but it was a big issue. I couldn't figure out if they were manual or had automatic mirrors. nothing was listed in the truck to be able to adjust them. And I tried by hand but they would not budge.

Kevin S.
Évaluation :

Fast, friendly service.

Corinne M.
Évaluation :

Le client n'a pas laissé de commentaire.

Claudia P.
Évaluation :

Entire experience from booking online to picking up and dropping off was pretty flawless.

Casey B.
Évaluation :

When I arrived the store was not open because the person who is supposed to open it did not arrive. The employees spoke badly about each other to each other in front of customers. Had to wait 2 and a 1/2 hours to get my Truck. Then they don't have the dollies that I needed than they said they had one Dolly that I needed then when I got home there was no dollies in the truck. Worst u-haul experience of my life this location was absolutely terrible somebody needs to teach these people Some professionalism

Lindsay B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

William M.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph D.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin B.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas S.
Évaluation :

I arrived and apparently the “system” was down so my reservation for a van was not secured but the staff was helpful and diligent and got me in a different truck.

Dustin B.
Évaluation :

Not have the employees argue in front of the customer.

josue j. | Expérience générale |
Évaluation :

Thanks everyone for the storage

veloni H.
Évaluation :

Not enough staff to help people with rental and returns and not a friendly atmosphere. This is a problem that can be fixed at the copperfield location.

Lilia R.
Évaluation :

👍🏽

Tanishea M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

William B.
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn M.
Évaluation :

Le client n'a pas laissé de commentaire.

Rasheedrick C.
Évaluation :

Ryan the manager has awesome Customer Service.

Eric F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline W.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven A.
Évaluation :

Ryan was very helpful and the process went very smooth.

Kimberly N.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan J. | Premières impressions |
Évaluation :

Ryan and his staff were excellent..I would highly recommend them....Thanks Ryan!

Raymond G.
Évaluation :

Le client n'a pas laissé de commentaire.

L J.
Évaluation :

My experience with this location went very well.

Sean H.
Évaluation :

No one was at the store and there was no drop box here. Absolutely terrible. Had to leave the keys in the visor. And no one attempted to tell me about the keys

Mehrdad F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MARIO N. | Expérience générale |
Évaluation :

This facility is well managed, all employees are kind and courteous. Manager is helpful and his leadership shows within the entire staff. The entire staff gets FIVE STARS

shazia l. | Premières impressions |
Évaluation :

Everyone was super helpful, it was my first time and the taller guy made me feel at home. I had a few other storage units to look at. But the homely vibe he game me sold me there. Thanks so much for that! Especially since moving is stressful, he definitely calmed my nerves lol. Thanks so much ❤️

Louis B.
Évaluation :

Le client n'a pas laissé de commentaire.

Maria G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Michelle L.
Évaluation :

I wasn't informed until right before my move that this location did not handle 17' trucks, which is what reserved. Had to size down to a 15' so consequently had to put boxes in a couple of cars. However, they were very accommodating with price and service was very good.

Bruce S.
Évaluation :

Le client n'a pas laissé de commentaire.

YESENIA G.
Évaluation :

Greeted instantly. Very fast and courteous service!

James T.
Évaluation :

Le client n'a pas laissé de commentaire.

Aaron K.
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Le client n'a pas laissé de commentaire.

Michael F.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald D.
Évaluation :

Quick and awesome service! Thanks!

donald J.
Évaluation :

No comments.

Stephanie W.
Évaluation :

First the employees should be awake when a guest enters the building. When I entered there was an employee sleeping in a chair in front of another employee who was eating subway. Further down the counter the was ANOTHER employee with his head down asleep on the counter! They gave me another guests truck keys THEN traded our keys and never changed either of our paperwork! Terrible experience!

Eugene M.
Évaluation :

My experience was great! I received 5-star service. Thank you

CLIFFORD R.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

I signed up for mobile pick up, but apparently even though that's what I chose I couldn't do it cause the store was open. So I had to go inside to a employee that was not wearing a mask. Then get asked all the same questions I answered online. I ordered a dolly online, which the employee then confirmed and re asked, when I got home with the uhaul there was no dolly. Called the store, they said they realized there mistake, told them I would swing by to get one and he informed they were now sold out of them even though they realized they didn't give me mine.

Anita C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ralph M.
Évaluation :

Keep up the excellent service.

Robert S.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD S.
Évaluation :

Nothing. Your employees went above and beyond to help us. Working past closing time, helping us load our truck, and having great attitudes. We were extremely grateful.

Felix N.
Évaluation :

Nothing. Great service

CORY F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Maria G. | Premières impressions |
Évaluation :

Randy was extremely helpful, knowledgable and pleasant to work with. . Great customer service and personal skills. Bery positive attitude and a good rep for u haul.

Dawn C.
Évaluation :

Could have helped me more on getting lights to actually work on the trailer. he worked on it for a few minutes and then told me it was my lights/connection on my vehicle-not on the trailer. I was pulling the trailer during the day and wouldn't need them. Also he forgot to ring up a trailer hitch which I specifically asked about. They seemed very overwhelmed at this location.

Ramiro P.
Évaluation :

Guys ar register worked well together and provided excellent speedy service. Thank you

Gary P.
Évaluation :

The trailer had broken rail supports which made it difficult to tie down equipment. Very unfriendly employees

STEVEN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan P.
Évaluation :

The staff was very polite and courteous. They were swift in getting my contract and I was in and out in five minutes. Vehicle was VERY clean.

JAMES C.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynet D.
Évaluation :

The personnel were only somewhat helpful. I was not greeted or given any direction. Simply told I'd receive an invoice by email. Not even thanked for my business.

Washington R.
Évaluation :

Le client n'a pas laissé de commentaire.

SHERRI S.
Évaluation :

The gentleman that checked the truck in at this location on October 23rd around 1: 00 to 2:00 pm was thorough, friendly, and great communication skills. Valuable employee.

Phillip K.
Évaluation :

Since the man who handled my reservation did not go with me to the truck, I am not sure the beginning mileage was correct. I did not actually see the odometer until later, since I had not driven that make of truck before. Also, the fuel gauge was not exactly what I was told, so I do think that I was overcharged on the miles driven, although it was most likely about 10 to 15 miles that I wound up paying for that I did not use. I checked my trip on Google, and it also showed that there was about ten to fifteen miles that I was charged for that I did not drive. In other words, I think I got beat out of about ten dollars for a two hour rental. If I do recommend this company to my friends, I will tell them to check very carefully the fuel level and the odometer, since "errors" are possible.

mykiestlua B.
Évaluation :

They gave away me car tow that was reserved and paid for the forced my to go way across town to get and pay for another using my mileage and gas and I was not refunded. My move was delayed I lost my movers and had to move myself as a result and pay an additional 150.00. This was a very horrible experience

Matt P.
Évaluation :

It is so easy to rent use and return U-Haul equipment. Many people don't know that you can check in online and you can also return online. I rent these trailers all the time for my business rather than buy one because it is so cheap and so easy to do so.

Robert S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Justin C.
Évaluation :

The front person mumbled but answered all questions. Website said closed but they were opened. They gave me the wrong receipt for another person. But they were quick & polite.

Richard E.
Évaluation :

Mr Ryan was wonderful and helpful. A very good man.

Mujeeb-Rehman Q.
Évaluation :

tell your employee to be honest with the customer

Cindy O.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott G.
Évaluation :

Closest U-haul store to me for pick-up rental. Have used this location several times in the past for other equipment. This time staff was not enthusiastic. Had to ask staff member to repeat each question or action because he mumbled and was looking down at mobile while behind COVID-19 screen. Given vehicle key and told to use vehicle alarm to locate.

Michel M.
Évaluation :

The drop off online is not working with me maybe have error in link . But I drop off in time . Thanks

An N.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ken F.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason C.
Évaluation :

The customer service rep was absolutely clueless. We reserved a trailer and tried to rent us a truck despite our reservation being in the system and right in front of him. Another employee tried to pass off his incompetence as being new. We rented a bundle of moving blankets and they didn't get put in the trailer and we weren't given a copy of the rental agreement so we had to make a 20 return trip to get. The trailer was not pulled out and it was nearly impossible to back up to and even harder to pull out due to the confines of the storage area and other equipment that was present. The only reason I was able to do it was because of my years as a tractor trailer driver. And finally calling me on the day the rental was up to tell me that I could not return the trailer anywhere but a company location in the destination city even though it was returned to an independent dealer the day before. He didn't even know it was already returned. Need a lot of work and training at the Copperfield location.

Mario T.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin O.
Évaluation :

I dropped the key off in the key dropped box and I was charged $20 for an overnight fee. I picked the truck up right before they closed. I don't appreciate being charged an unnecessary $20 overnight fee. When my rental was gonna be pass the time of the being open for the return.

roderrick B.
Évaluation :

Have ready available what is stated on the website of that location. I had to go to 2 separate locations to get what I needed because the site stated a truck and trailer were available but only the truck.

DANNA V.
Évaluation :

Le client n'a pas laissé de commentaire.

ILIANA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan E.
Évaluation :

Smooth drop off

VICTOR T.
Évaluation :

The manager did an excellent job the day before I went to pick my uhaul He helped me even 5 minutes after business hours in the parking lot but when I when to pick the truck the lady at the counter told me here is the key go and find your truck while I was the only client at the location I never being told what was the truck and they were over ten uhaul and I was lost after I did not know what to do someone came and explained to me that the key had a number that match the truck other than that it was good I think they can be more helpful with the people moving is stressful I was going to give one star but management was good by the laziness of the employee.

KIRK O.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael J.
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary G.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher G.
Évaluation :

It was a hot day and the ac did not work, it just blew hot air. Besides that it was ok.

William C.
Évaluation :

Very good experience

Justin C.
Évaluation :

Tried to return unused boxes and other things and they didn't know how to take them back. Telling me I would have to come back tomorrow when the manager was there.

ludivina C.
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond A.
Évaluation :

This location was pretty bad. First, they shouldn't allow faulty equipment to be taken off the lot. I got halfway down the road and realized the driver side mirror had been removed the truck. When I returned the equipment I complained and he said he forgot that the truck was faulty as the mirror had been knocked off the prior day. Also, the attendant refused to show me to my truck and merely pointed outside and said my truck was out there when i came to rent the truck. I tried to start 2 trucks with no success and returned back into the store and another attendant showed me to the correct truck. There was no walk through of the equipment prior to the rental either. I won't be returning to this location ever again.

Jack W.
Évaluation :

Le client n'a pas laissé de commentaire.

Rolando M.
Évaluation :

Your 20 dollar is not the total amount. There to many hidden amount like mileage, gas , insurance etc. You should be showing all the total amount, not advertisement 29 dollars

TRENT T.
Évaluation :

Le client n'a pas laissé de commentaire.

Jevon B. | Expérience générale |
Évaluation :

My storage was broken into. Didn’t receive any help from staff...

db j. | Premières impressions |
Évaluation :

Roaches everywhere!!!!!

Suzanne F. | Expérience générale |
Évaluation :

This UHaul location is the best!! Above and beyond all the time.

Skyla G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

victoria k. | Expérience générale |
Évaluation :

Y’all are terrible

Perry S. | Expérience générale |
Évaluation :

Good location for the price.

Skyla G. | Premières impressions |
Évaluation :

Great service - timely service

Megan A. | Expérience générale |
Évaluation :

Quincy was so helpful! I am thankful for his assistance. However, office hours at this location aren't to my liking. I arrived 10 minutes before closing and needed someone to assist me with entering my unit as I had lost my key card. The door was locked and no one would come to the door to assist me. I was told through the closed door that yes they are still open but the lock the door and shut down the system 10 minutes before closing. There was one young man that was out side that I asked if he could assist me and he tried to get the door open to the units but could not. I was grateful for him but the other guy in the actual office was complete unhelpful and rather rude. He could have at least unlocked the door to tell me their procedures. Not shout through a closed door

Julia R. | Premières impressions |
Évaluation :

Everything was good I didn’t have any problems it was fast .

Juan R. | Expérience générale |
Évaluation :

Thank you

deanthony h. | Expérience générale |
Évaluation :

Ryan is amazing he's a really great person with a heart, very understandable and made me feel like part of the Uhaul family. I would definitely recommend friends and family to the Copperfield Location

Jayna B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rusty G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Peter J. | Premières impressions |
Évaluation :

Very nice

jon v. | Expérience générale |
Évaluation :

Has always been a pleasure working with U-Haul !!! Thanks!!!!

Charles M. | Expérience générale |
Évaluation :

I wished that I could give you all more stars.

Kennedra N. | Premières impressions |
Évaluation :

Great Service

Erik L. | Premières impressions |
Évaluation :

Great service!

Linda C. | Expérience générale |
Évaluation :

Ability to access storage was a pain as I had to input my code 4 times most of the time to get both doors to open. This involved walking back and forth 2 times.

marco u. | Expérience générale |
Évaluation :

Poor customer service

Shella S. | Premières impressions |
Évaluation :

Everything was great and the staff was really helpful ty so much

Shameka F. | Expérience générale |
Évaluation :

THANKS FOR YOUR SERVICES!

Seyyed m. | Expérience générale |
Évaluation :

Good

Catherine M. | Expérience générale |
Évaluation :

I was satisfied with the facility.

Melissa W. | Premières impressions |
Évaluation :

Derronne was awesome!

Jacqueline G. | Expérience générale |
Évaluation :

I have these U-Haul storage for many years. However, this last time 2/2019 to 8/3/2019, I ended up with my belongings covered in mold. Please contact me jackieg62@hotmail.com very sad

Joseph D. | Premières impressions |
Évaluation :

Great customer service

jon m. | Premières impressions |
Évaluation :

Representatives very friendly and very helpful

Scott R. | Expérience générale |
Évaluation :

Out of the 2 different individuals over the course of 4 visits to this facility I will not comment on one of them but would like to praise Jarrod. He was efficient and easy to work with.

Angelica M. | Premières impressions |
Évaluation :

Ty was very helpful with all thay I needed. He spent time wirh me to explain my options. Very respectful

Claudia C. | Premières impressions |
Évaluation :

Very helpful & courteous!

Natika J. | Premières impressions |
Évaluation :

Employee needs to more professional when dealing with customers.

Zserilyn F. | Premières impressions |
Évaluation :

Even though there was some mix ups and an unruly customer, everyone there helped and had solutions. Impressive!

Lolly R. | Premières impressions |
Évaluation :

Tiffany was very thorough and polite. Not only was I greeted w/a smile, I was greeted w/a sense of urgency to assist. She made my rental experience a pleasant one.

CURT C. | Expérience générale |
Évaluation :

While the facility may have looked secure, it was not. My unit and several other units were broken into. Security cameras locked doors. inside job is all I can say.

MIchelle G. | Expérience générale |
Évaluation :

Hello, I’ve left all ur stuff in storage. U have 14 days to move it out. But the other stuff I’m use a Uhaul cuz u got a lot of stuff

Kerry B. | Expérience générale |
Évaluation :

Staff and management was very professional and understanding of my storage needs

beluchi e. | Premières impressions |
Évaluation :

I was not told that there was a late fee charge. I called to inquire and the rep was horribly rude. You should not have people like that as customer service reps.

PATRICE B. | Expérience générale |
Évaluation :

N/A

Shameka F. | Premières impressions |
Évaluation :

.

Kacce B. | Expérience générale |
Évaluation :

Facility inside climate control smells like water damage very bad. Might want to look into this

Joycelyn W. | Premières impressions |
Évaluation :

Easy process and awesome customer service. I was in and out in no time with no worries or stress.

Mike H. | Expérience générale |
Évaluation :

........well done overall.....hats off to Ryan, Denise & Norman for their help coordinating the rentals & help with the trucks & storage.....

Jerry S. | Premières impressions |
Évaluation :

Ms. Denise Flores was very knowledgeable and efficient at her job and I had a great time purchasing my storage space.

Jose C. | Expérience générale |
Évaluation :

When the management changed and Ryan came in, you could definitely tell the difference in overall customer satisfaction.

Paul D. | Expérience générale |
Évaluation :

Very helpful and available staff. Facility, as well as the restroom, always clean. Easy access to storage unit when needed. Ryan was a pleasure to work with.

Zeneakia I. | Premières impressions |
Évaluation :

Everything was great.

Melane C. | Expérience générale |
Évaluation :

Your prices are too high!!

Brandon F. | Expérience générale |
Évaluation :

Got my propane tank filled and the lady didnt know what she was doing and said she was super nervous and it took her forever to figure out how to fill it

GINA W. | Expérience générale |
Évaluation :

no issues whatsoever and they sent reminder email to make sure i did not forget to pay each month, very helpful!

lisha p. | Premières impressions |
Évaluation :

Thank you for helping me

Michael H. | Expérience générale |
Évaluation :

The sales representative named Norman at the Copperfield location was very helpful & knowledgeable. His customer service was over the top, definitely need to give that guy a raise or promotion.

elio m. | Premières impressions |
Évaluation :

Excellent service. Thanks

tamara g. | Expérience générale |
Évaluation :

Staff members was helpful and friendly.

Eric L. | Premières impressions |
Évaluation :

Unisex bathroom very clean

susan l. | Réservation |
Évaluation :

I would have left an above average rating but Francisco was extremely rude over the phone. The manager, Ryan Smith was wonderful and had exceptional manners and offered great customer service.

DENISE H. | Expérience générale |
Évaluation :

I rented for 2 years and never had a problem.

ADLAI D. | Expérience générale |
Évaluation :

Good business here.

Paul D. | Réservation |
Évaluation :

Ryan was very courteous and located the most convenient storage unit for the size I needed. Showed me how to access unit and even helped me unload two pieces from the Uhaul truck. Great service.

Wendi H. | Expérience générale |
Évaluation :

I have stored with Copperfield U-Haul on more than one occasion as well as rented a moving truck - always a great experience. Thank you!

John F. | Expérience générale |
Évaluation :

The staff was remarkably helpful, friendly, and responsive. Virtually every time I was onsite, someone was cleaning the facility; it was immaculate.

henry y. | Réservation |
Évaluation :

Some people are accomodating and nice...keep it up for those people.

SUNCEE S. | Expérience générale |
Évaluation :

All of my furniture, clothes, pictures and basically everything ruined.

BROOKE B. | Expérience générale |
Évaluation :

There was mold on many of my items when we moved out. Several were damp like water had gotten in. It was always hot in the building. The security doors only worked 50% of the time

Asia R. | Expérience générale |
Évaluation :

My property my whole lively hood was damage, mold & mildew. No one has shown empathy that my children and I have to sleep eat and sit on the floor in our home. I lost things that have sentimental valu

Tyson A. | Expérience générale |
Évaluation :

These guys are the best!

VINCE A. | Expérience générale |
Évaluation :

The only issue I had was that several times there were U-haul trucks being stored in the small number of parking spaces next to the dock which limited the access to the storage facility.

Kimberly O. | Expérience générale |
Évaluation :

Was a storage unit holder from Oct '17-May '18 (& made frequent trips). When I got ready to remove my items out, I was told I needed a code -in a very rude way. 1st time learning the about the codes.

Non reviews have been submitted for this location.

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