Everyone was friendly and the process was fast. Truck was in good shape and was clean.LISA Y.
Customer Reviews for U-Haul Moving & Storage of Copperfield
Pour nous contacter
Houston, TX 77095
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 6h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
ExcelenteNurys R. | Premières impressions
The check in was very easy and the individual that waited on me was very pleasant to deal with. The lady that hooked up the trailer, Rhonda, was very professional and did a great job to make sure everything was properly connected. When I arrived to drop it off, someone met me as I was pulling up and directed me to the back of the building. We were quickly able to unhook everything. He was also very pleasant to deal with. The overall experience was excellent.ROBERT O.
Le client n'a pas laissé de commentaire.TIMOTHY W.
Le client n'a pas laissé de commentaire.STEPHANIE Y.
Le client n'a pas laissé de commentaire.KORNISHA W.
Very good service.Ramon H.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.TERRI P.
Le client n'a pas laissé de commentaire.THOMAS D.
Le client n'a pas laissé de commentaire.Ibrahem T.
Le client n'a pas laissé de commentaire.Michael K.
This location is very poorly run. The employee here gave my rental away, then altered my account information in an attempt to cover his tracks, I am still getting charged monthly for a rental that never occurred! I would avoid this location at all costs! Worthless service!Hector W.
Very satisfied. Everything went smooth.HOWARD D.
Le client n'a pas laissé de commentaire.ELIAS F. | Premières impressions
the truck left a big glob of motor oil and stains in my driveway - happy with service and people, but not happy w/ the truck.Michael C.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.SION W.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.DEBORA V.
Le client n'a pas laissé de commentaire.MARIBEL G.
Le client n'a pas laissé de commentaire.JOSE S.
Keep the Mgr She is excellent and quite knowledgeable The reservation system is a joke vehicles not available Will never use Uhaul again Ryder is my next choiceBILLY E.
Lower the mileage price downMARVIN J.
Le client n'a pas laissé de commentaire.ULICERS U.
Le client n'a pas laissé de commentaire.Allan S.
The storage units was so clean, well organized and all the equipment to use was great. I didn't have any issues and will definitely be using their service againVenita J. | Premières impressions
Somewhat disorganized management.ROMEL T.
This location never fails! Always great customer service and always stocked with what you need! ThanksJOSE C.
Le client n'a pas laissé de commentaire.SHERRI T.
Hassle Free and Affordable!CHARLI C.
Le client n'a pas laissé de commentaire.EMMANUEL A.
Le client n'a pas laissé de commentaire.Michelle M.
Le client n'a pas laissé de commentaire.Ian T.
The vehicle I was given was in horrible condition. It was clean but there were a lot of safety concerns. Vehicle inspections should be done before and after a vehicle is rentedRYAN B.
Le client n'a pas laissé de commentaire.Neeraj N.
I usually don't do any reviews of companies that have provided services for me. However, I am compelled to offer my thoughts on my recent experience at U Haul. Great customer service, and easy experience at checking in and checking out. Highly recommend this particular franchise!!!!!GREGORY C.
Le client n'a pas laissé de commentaire.Jeffrey K.
Staff were excellent with customer service.sharon c. | Expérience générale
I don't know. You need to clone Deb. He went above and beyond. He made the whole process easy and professional with a open friendly manner.Jimmy F.
Truck had drinks in it when we arrived and when we returned the truck they charged me for gas when it was out back where I left itdeanne V.
Le client n'a pas laissé de commentaire.MICHAEL O.
Your people need to know what they are doing. The woman working the counter made it known to everyone it was her first week. I rented the truck for 6 hours from 4pm to 10pm. I returned the truck right around 650PM. I couldn't even get all my things out of the truck without being harassed by both employees to give them the keys. I told them multiple times i would check it in online, yet they persisted on getting the keys from me without checking the unit back in online with photo confirmation. They continued to pester me until i told them to back off and that i had the truck until 10pm and would give them the keys once i completed my check in. Just because they were closing at 7pm doesn't mean you badger the customer over and over againChris K.
What I reserved wasn't available, although there was a guarantee it would be available. I could've rented at the location closest to me that had the same equipment. Very inconvenient to say the least! To top it off, I asked about the van when I walked in and the representative began to laugh as if the missing equipment was a joke. The individual (Rhonda) with the employee ID that had the tag displayed as owner had a nasty attitude. I will not give this location my business any longer because of the service and convenience. I will also advise my colleagues, business partners and those associated with me to never do business with this location. VERY UNPROFESSIONAL!JEREMY M.
Le client n'a pas laissé de commentaire.DAVID I.
Le client n'a pas laissé de commentaire.TANISHEA M.
The equipment was clean but definitely showed signs of wear and tearNadine B.
Let them know of required drop off time. I didn't know I had to drop off by 10am and was charged for an extra day. My pick up location actually offered me an extra day for free and I ended up being charged.Darrell F.
Rhonda runs a smooth operation, would come to her any where she works!!! Amazing employee!ARMANDO R.
Le client n'a pas laissé de commentaire.ASHLEY M.
Le client n'a pas laissé de commentaire.SHANNON PATRICE G.
Excellent customer serviceSabino G.
Le client n'a pas laissé de commentaire.Austin M.
Le client n'a pas laissé de commentaire.MURAT B.
Le client n'a pas laissé de commentaire.MARION N.
Excellent rental! Thanks!JOSEPH M.
Le client n'a pas laissé de commentaire.RONALD L.
some what mad at uhaul the store has knot sent me a total bill on my last rental. when i left they said they would sent me my toat bill tex on my phone, they have knotKennith A.
The staff was excellent! They went out of their way to be helpful and assist me above and beyond my expectations. Thankssharon c. | Premières impressions
I had a horrifying experience. See my official complaint filed by the manager at the drop off location,TONYA B.
Very good customer serviceMAKIA D.
Le client n'a pas laissé de commentaire.TANYA M.
Le client n'a pas laissé de commentaire.EBONY T.
Every time I rent I never get the vehicle I want nor it is ever ready at the time I choose, probably won't be using uhaul again.TIARA F.
Le client n'a pas laissé de commentaire.Kneeli K. | Online Move In
Rhonda Holiday was great to work with. She was very helpful and explained completely. It was an extremely busy day for her and her staff, but she treated me like I was the only customer she had. I appreciated all that she did for me in a very stressful situation for both of us.david c. | Premières impressions
I can't think of anything that you can improve for this location. The staff is very friendly and does everything right.DAVID C.
Nothing to improve....everybody was awesome from the guy who rang me up to the guys that sanitized and prepped the truck, and the young man who checked the truck back in and closed my transaction. If I ever need to rent a truck again, I will definitely return to this location.NIKESHA G.
Le client n'a pas laissé de commentaire.dannette H.
Everything was great! Great customer service!JEANNETTE S.
The staff is hit and miss.Heather G.
Le client n'a pas laissé de commentaire.JIMMIE G.
Le client n'a pas laissé de commentaire.lacarla D.
Le client n'a pas laissé de commentaire.pamela G.
Le client n'a pas laissé de commentaire.DIANE H.
Le client n'a pas laissé de commentaire.Jermaine R. | Premières impressions
As long as Rhonda is operating this location I wouldn't know how you could improve anything! This location last year was clearly lacking trained and motivated employees, and I was simply buying a large amount of boxes and packing materials that visit. I have to add... this visit a lady came in to the store and commented happily, oh my they are well stocked!!! She said this was the 3rd Uhaul she had been to today because the other ones were about out of boxes.DEBRA L.
Le client n'a pas laissé de commentaire.CYNTHIA H.
The staff was extremely friendly. At first I was frustrated as the line wasn't long but at a Uhaul anytime there is more than 2 people in line with one person at the counter it takes a while. However, the facility manager eventually jumped in and got the lines moving along also explaining there was a power outage. I appreciated the communication and I understood. What I lost in time waiting to pick up my reservation, the staff made up in outstanding customer service. I wouldn't mind waiting in line again at this location now that I know how friendly the staff is.KAI H.
Rhonda and the entire team was awesome from pickup to returnJERMAINE R.
Great customer service from Rhonda and team!Ronald T.
I would suggest having your employees more professional and doing their jobs and not playing around on their cell phones when customers are returning vehicles! This careless act and lack of work has caused me the inconvenience of getting charged 45,04 $ on my credit card in addition to the charges of the rental fee when I rented the U-Haul I returned the same day within 3 hours of using it. Now I have the pleasure of waiting till Tuesday 4/5/21 to get an answer of the status and then maybe if I'm lucky 3-5 business days to get my money refunded back to my account. This is not acceptable to me and I would like some type of compensation for the inconvenience this has caused.Roddrick B.
Le client n'a pas laissé de commentaire.Tru D.
Le client n'a pas laissé de commentaire.Paul G.
Le client n'a pas laissé de commentaire.CARLOS D.
Staff was exceptional professional courteous and very engaging two young African American men and Rhonda!!! I saw Rhonda two days same exceptional service give her a raise she works hard for your company and goes over and beyond every time!!!Latonya J.
Nothing to say but keep up the good service!JOSHUA A.
Le client n'a pas laissé de commentaire.SHEILA F.
Rhonda absolutely first class professional - she should be in upper regional management in my humble opinion Copperfield / Houston TXTOM L. | Expérience générale
Everytime I called this location I was hung up on.Sarah A.
Le client n'a pas laissé de commentaire.chuk h. | Premières impressions
Everyone was very helpful.CLAVEN R.
Le client n'a pas laissé de commentaire.CAROLYN JEAN B.
Great service professional employees ! ThanksLillian A.
Le client n'a pas laissé de commentaire.Antonio H.
Le client n'a pas laissé de commentaire.Jonathan R.
Le client n'a pas laissé de commentaire.JOHN C.
Ownership here is on top of things and runs a great businessCarl T. | Premières impressions
Great place to do business. Mgr was greatEUGENE F.
Manager Rhonda was extremely knowledgeable and got me all set up.Harry M.
Le client n'a pas laissé de commentaire.KEITH T.
Rhonda and her team did a great job. Rhonda was installing a hitch when I returned it and just got to speak briefly. GREAT JOB WAYNEMARTIN K.
My only complaint was that the elevator was not in service afor 2 consecutive weekends. It has been fixed but this delayed me from being able to keep my move out schedule and thus incur another months rent. I understand mechanical things break but the elevator was showing reliability issues for weeksDANNY T. | Expérience générale
Manager is awesome. Not a lot of assistance for her but she did amazing customer service.REYNALDO G.
Le client n'a pas laissé de commentaire.DAVID V.
enjoy the time at u-haul. had a small trouble getting into the pick up.short legs on my part!!!KENNITH A.
The staffs where so nice and co operative .VICTOR W. | Premières impressions
one of the 4 tires was flatJOHAN C.
Le client n'a pas laissé de commentaire.JOHN K.
Le client n'a pas laissé de commentaire.JOSUNEE T.
Le client n'a pas laissé de commentaire.James O.
Le client n'a pas laissé de commentaire.MALVIN G. | Premières impressions
Le client n'a pas laissé de commentaire.CLINTARA B. | Premières impressions
Rhonda Holliday is incredible. She understood immediately that I was under stress from the winter storm damage to my home, the packer, and movers coming all at once, and the last thing I had to do so I could rest after 2 days of not much sleep, and having not eaten or showers in 2 days. I am a Business Coach that specializes in Conscious Business, and Empathy IS a huge part of any business's success. She applied Empathy that soothed and comforted. That is WHAT is key to success. Bravo.Donna W. | Premières impressions
Le client n'a pas laissé de commentaire.BROOKE W. | Expérience générale
Please pay more attention to the phone Is hard for somone to answer the phoneHIram S. | Expérience générale
Le client n'a pas laissé de commentaire.Wesley M. | Expérience générale
Good looking Manager too!!!💋donald c. | Expérience générale
The staff and facility were good as always, which is why I continue to return to this location. It the Mobile application that is horrid. It was very irritating for the mobile check out not to work. I spent at least 30 minutes trying to check out. Also, the mobile check-in did not work either. I ended up having to go inside which defeats the purpose of using Mobile. So now I may be charged an extra 20 $because I couldn't submit proof of check out. Please work on the applications, both the customer and employees have bad experiences.Danielle J. | Expérience générale
They took care of me.lajuanna g. | Expérience générale
Le client n'a pas laissé de commentaire.Angla C. | Expérience générale
You should verify email address, I did not rent from you, god only knows what was stored there. They didn't even want to give you a good email address. YOUR BAD......paul s. | Expérience générale
Very friendly customer service very friendly workers worked with me wen I had no where to put my stuff..Laura D. | Expérience générale
Le client n'a pas laissé de commentaire.Zeneakia I. | Expérience générale
Staff was not always friendly or helpful. Difficult to make monthly payment over the phone. Unit was broken into with no help from management or concern. Would never rent a storage unit from this location again.Susan S. | Expérience générale
Ryan was wonderful. If i ever need another storage facility, i will go there.. Very kind and professional.Susan J. | Expérience générale
Le client n'a pas laissé de commentaire.Angla C. | Premières impressions
Le client n'a pas laissé de commentaire.Lindsay B. | Premières impressions
Thanks everyone for the storagejosue j. | Expérience générale
Le client n'a pas laissé de commentaire.Tanishea M. | Premières impressions
Ryan and his staff were excellent..I would highly recommend them....Thanks Ryan!Susan J. | Premières impressions
Le client n'a pas laissé de commentaire.Mehrdad F. | Premières impressions
This facility is well managed, all employees are kind and courteous. Manager is helpful and his leadership shows within the entire staff. The entire staff gets FIVE STARSMARIO N. | Expérience générale
Everyone was super helpful, it was my first time and the taller guy made me feel at home. I had a few other storage units to look at. But the homely vibe he game me sold me there. Thanks so much for that! Especially since moving is stressful, he definitely calmed my nerves lol. Thanks so much ❤️shazia l. | Premières impressions
Le client n'a pas laissé de commentaire.Maria G. | Expérience générale
Le client n'a pas laissé de commentaire.Anita C. | Premières impressions
Le client n'a pas laissé de commentaire.CORY F. | Expérience générale
Randy was extremely helpful, knowledgable and pleasant to work with. . Great customer service and personal skills. Bery positive attitude and a good rep for u haul.Maria G. | Premières impressions
Le client n'a pas laissé de commentaire.Robert S. | Expérience générale
My storage was broken into. Didn't receive any help from staff...Jevon B. | Expérience générale
Roaches everywhere!!!!!db j. | Premières impressions
This UHaul location is the best!! Above and beyond all the time.Suzanne F. | Expérience générale
Le client n'a pas laissé de commentaire.Skyla G. | Expérience générale
Y’all are terriblevictoria k. | Expérience générale
Good location for the price.Perry S. | Expérience générale
Great service - timely serviceSkyla G. | Premières impressions
Quincy was so helpful! I am thankful for his assistance. However, office hours at this location aren't to my liking. I arrived 10 minutes before closing and needed someone to assist me with entering my unit as I had lost my key card. The door was locked and no one would come to the door to assist me. I was told through the closed door that yes they are still open but the lock the door and shut down the system 10 minutes before closing. There was one young man that was out side that I asked if he could assist me and he tried to get the door open to the units but could not. I was grateful for him but the other guy in the actual office was complete unhelpful and rather rude. He could have at least unlocked the door to tell me their procedures. Not shout through a closed doorMegan A. | Expérience générale
Everything was good I didn’t have any problems it was fast .Julia R. | Premières impressions
MerciJuan R. | Expérience générale
Ryan is amazing he's a really great person with a heart, very understandable and made me feel like part of the Uhaul family. I would definitely recommend friends and family to the Copperfield Locationdeanthony h. | Expérience générale
Le client n'a pas laissé de commentaire.Jayna B. | Expérience générale
Le client n'a pas laissé de commentaire.Rusty G. | Expérience générale
Très bienPeter J. | Premières impressions
Has always been a pleasure working with U-Haul !!! Thanks!!!!jon v. | Expérience générale
I wished that I could give you all more stars.Charles M. | Expérience générale
Great ServiceKennedra N. | Premières impressions
Great service!Erik L. | Premières impressions
Ability to access storage was a pain as I had to input my code 4 times most of the time to get both doors to open. This involved walking back and forth 2 times.Linda C. | Expérience générale
Poor customer servicemarco u. | Expérience générale
Everything was great and the staff was really helpful ty so muchShella S. | Premières impressions
THANKS FOR YOUR SERVICES!Shameka F. | Expérience générale
BienSeyyed m. | Expérience générale
I was satisfied with the facility.Catherine M. | Expérience générale
Derronne was awesome!Melissa W. | Premières impressions
I have these U-Haul storage for many years. However, this last time 2/2019 to 8/3/2019, I ended up with my belongings covered in mold. Please contact me email@example.com very sadJacqueline G. | Expérience générale
Excellent service à la clientèleJoseph D. | Premières impressions
Representatives very friendly and very helpfuljon m. | Premières impressions
Out of the 2 different individuals over the course of 4 visits to this facility I will not comment on one of them but would like to praise Jarrod. He was efficient and easy to work with.Scott R. | Expérience générale
Ty was very helpful with all thay I needed. He spent time wirh me to explain my options. Very respectfulAngelica M. | Premières impressions
Very helpful & courteous!Claudia C. | Premières impressions
Employee needs to more professional when dealing with customers.Natika J. | Premières impressions
Even though there was some mix ups and an unruly customer, everyone there helped and had solutions. Impressive!Zserilyn F. | Premières impressions
Tiffany was very thorough and polite. Not only was I greeted w/a smile, I was greeted w/a sense of urgency to assist. She made my rental experience a pleasant one.Lolly R. | Premières impressions
While the facility may have looked secure, it was not. My unit and several other units were broken into. Security cameras locked doors. inside job is all I can say.CURT C. | Expérience générale
Hello, I've left all ur stuff in storage. U have 14 days to move it out. But the other stuff I'm use a Uhaul cuz u got a lot of stuffMIchelle G. | Expérience générale
Staff and management was very professional and understanding of my storage needsKerry B. | Expérience générale
I was not told that there was a late fee charge. I called to inquire and the rep was horribly rude. You should not have people like that as customer service reps.beluchi e. | Premières impressions
S.O.PATRICE B. | Expérience générale
.Shameka F. | Premières impressions
Facility inside climate control smells like water damage very bad. Might want to look into thisKacce B. | Expérience générale
Easy process and awesome customer service. I was in and out in no time with no worries or stress.Joycelyn W. | Premières impressions
........well done overall.....hats off to Ryan, Denise & Norman for their help coordinating the rentals & help with the trucks & storage.....Mike H. | Expérience générale
Ms. Denise Flores was very knowledgeable and efficient at her job and I had a great time purchasing my storage space.Jerry S. | Premières impressions
When the management changed and Ryan came in, you could definitely tell the difference in overall customer satisfaction.Jose C. | Expérience générale
Very helpful and available staff. Facility, as well as the restroom, always clean. Easy access to storage unit when needed. Ryan was a pleasure to work with.Paul D. | Expérience générale
Everything was great.Zeneakia I. | Premières impressions
Your prices are too high!!Melane C. | Expérience générale
Got my propane tank filled and the lady didnt know what she was doing and said she was super nervous and it took her forever to figure out how to fill itBrandon F. | Expérience générale
no issues whatsoever and they sent reminder email to make sure i did not forget to pay each month, very helpful!GINA W. | Expérience générale
Thank you for helping melisha p. | Premières impressions
The sales representative named Norman at the Copperfield location was very helpful & knowledgeable. His customer service was over the top, definitely need to give that guy a raise or promotion.Michael H. | Expérience générale
Excellent service. Thankselio m. | Premières impressions
Staff members was helpful and friendly.tamara g. | Expérience générale
Unisex bathroom very cleanEric L. | Premières impressions
I would have left an above average rating but Francisco was extremely rude over the phone. The manager, Ryan Smith was wonderful and had exceptional manners and offered great customer service.susan l. | Réservation
I rented for 2 years and never had a problem.DENISE H. | Expérience générale
Good business here.ADLAI D. | Expérience générale
Ryan was very courteous and located the most convenient storage unit for the size I needed. Showed me how to access unit and even helped me unload two pieces from the Uhaul truck. Great service.Paul D. | Réservation
I have stored with Copperfield U-Haul on more than one occasion as well as rented a moving truck - always a great experience. Merci.Wendi H. | Expérience générale
The staff was remarkably helpful, friendly, and responsive. Virtually every time I was onsite, someone was cleaning the facility; it was immaculate.John F. | Expérience générale
Some people are accomodating and nice...keep it up for those people.henry y. | Réservation
All of my furniture, clothes, pictures and basically everything ruined.SUNCEE S. | Expérience générale
There was mold on many of my items when we moved out. Several were damp like water had gotten in. It was always hot in the building. The security doors only worked 50 % of the timeBROOKE B. | Expérience générale
My property my whole lively hood was damage, mold & mildew. No one has shown empathy that my children and I have to sleep eat and sit on the floor in our home. I lost things that have sentimental valuAsia R. | Expérience générale
These guys are the best!Tyson A. | Expérience générale
The only issue I had was that several times there were U-haul trucks being stored in the small number of parking spaces next to the dock which limited the access to the storage facility.VINCE A. | Expérience générale
Was a storage unit holder from Oct '17-May '18 (& made frequent trips). When I got ready to remove my items out, I was told I needed a code -in a very rude way. 1st time learning the about the codes.Kimberly O. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!