Évaluations des clients U-Haul Moving & Storage of Covina

I do not like the uhaul turn in experince with the phone, some uhaul locations are located in comercial areas that attract homeless.

Excellent service! Will definitely recommend and use again!!

Have more employees. Place is busy. The employees are very friendly and easy to talk too.

Bad costumer service, over charge and very unprofessional costumer service during phone call and they charge different than my bills.

Trailer was dirty

I reserved my rental two weeks in advance along with a utility dolly, did easy quick check in via email option. When i arrived not only was it not quick checkin i had to wait 30min. Than i find out they had no utility dolly as i reserved 2 weeks ago. When i returned the rental the sales person wanted to charge me 30 dollars for gas when i wasn't even over the miles i stated using. He insisted he send me the link to confirm the mileage and after i should him i never received anything and arguing about that and the mileages he realized I was correct. Worst customer service, especially right now during the Covid when it's supposed to be easy quick check in and check out to social distancing.

Clean . Feel safe when I go

Most of the staff here are very nice and i haven't had any problems any other visit. However, most recently my reservation was changed to a completely different time the day before, which didn't work with my schedule. I ended up with a smaller truck that barely fit my stuff. The staff was not helpful at all, they were basically just saying “too bad”. What is the point of making a reservation a month ahead of time when it isn't even guaranteed?

Good customer service. Friendly service

Nothing, the service was great and the equipment was excellent.

The Young Man was very Helpful with the disconnecting of the Car Transport. No waiting just pulled up and quick response. Service was great.

Y'all did fine!

I have been a customer of Uhaul for several years from renting storage facilities, renting trucks and buying boxes and shipping materials. I have been thoroughly happy with their services.

When we got there in the morning, we were helped by a young lady with colored hair I want to say purple that had a horrible attitude and was rude. Zero customer service skills. There was also a mix up with the trailer and the truck. Too long of a story to write. To make a long story short, I will make sure I wasn't charged twice and luckily when I got back, I was helped by another young lady who was amazing! Great attitude and also apologized for the experience.

Fast service

Great customer service

All was extremely wonderful very professional. Helpful and courteous. Processed quickly & complete. No mess no hassles. Quick return method too.

I felt the people were rude and overly suspicious. They were nowhere near as bad as the location at 2190 N Garey Ave, Pomona, CA 91767 who were extremely rude and flat out refused me service.

Ceaser was really friendly and helpful

The service I received was polite and efficient. Thank you very much.

I have share that the associate who wrote the contractor, and received the truck in return was exceptional professional. Her positive demeanor, spoke to me in a very clear and concise matter, and most importantly she cover every aspect very thoroughly. I highly recommend this location for their outstanding customer service and their professionalism. Thank you!

The clerk who helped me was nice I think her name was Amy. Good experience except they forgot the dolly I requested.

Everyone was so kind and helpful

No improvements needed. It was a pleasant experience with Cezar R., a young man that was, knowledgeable, and personable.

fire your workers they have no respect at all they are rude i will never ever again go to that u haul again and i will make sure that i will tell all my family and friends never go there again the asst manager is the worst of them all he has no respect at all for the customers until he finds another job somewhere else i will make sure not one person i know ever rents from uhaul again and thats a promise

Your doing great.

the 24/7 was awful! there needs to be a simpler way than feel theatened by the staff over a $20 service charge. I called the go uhaul # and felt i was treated indifferent by the "manager" at the time. this needs to change I felt unasfe dropping off my equipment at night with active homless people near the drop off point and being "forced" to take pictures?

When we pick up the truck there only have 3/4 gas. When we returned, there have 1/2 gas inside. But this location charged me full amount of 27.6 gal of gas.

It was easy to reserve, pick up and return

No improvement, they were great. Endia was fantastic

I went in with no appointment and I was out with a Uhaul in less than 5 minutes! Keep up the good work guys. Appreciate u guys!!!!!!

I found the staff to be rude and unhelpful. Stoodin line with other customers with a counter person doing an activity, not a we will get with you in a minute, someone will help soon, nothing. Ignoring the customers without a word. I will never use Uhaul again. .

Too slow to pick up. Car was blocked, didn't have dolly, and verification process took long. Spent my first hour just checking in

We had to go to three different U-Haul stores before we could get the van at one after they canceled our original reservation there was no truck available for us and then we went to the third one to get the trailer it took a total of four hours that day to get the truck and trailer

The representatives were very friendly and helpful.

Great service very nice employees.

I loved the check in and check out. Customer service was excellent

Staff was very friendly and explained the process well.

Everything was great. Nicholas was very helpful and knowledgable about the equipment. I wouldn't change a thing...

Nothing, Nickolas was the most helpful person.

The customer service I received from the female that help me was horrible I never rented a u haul so I had questions(The customer bring responsible for any potential damages to the truck like scratches or bangs) and she seemed bother With me it was early so I don't know she was having a bad day she should be blessed she woke up and has a job If you don't like your job QUIT but don't take out on the customer

The rental truck great. The service of Amy the worst trying scam me. Poor service. For that reason I will never come back to this location.pissed me off. Thank you Scott Stueve

Even though I used the online check in option, I still had to go to the front counter to confirm everything that I had already done. The whole process took an extra 45 minutes longer than I was expecting to spend there.

The truck was too expensive for 4 hours only The miles should be cheaper

I when on-line and filled out all the paper work only to find I had to still give my driver's license and credit card all over again. Quick check-in was not as quick as I would have expected.

The workers are not at all helpful.

Definitely coming back if I ever need it. Happy customer.

Amy is the rudest person I've ever come in the business world and I've been in the business world for 45 years. She's hateful on the phone, she accuses people of things before she has the facts. And Iplan on following through with corporate office first and then perhaps maybe legal actions. I have a message on my phone and the way Amy talk to me and the message she left never in my 59 years on earth have I ever meant talk to her treated the way she talked and treated me. You have a couple good employees at the Covina U-Haul such as Inaz and they assistant manager which I believe his name is Carson gave me outstanding customer service today Saturday April 25th 2020

Awesome customer service

Thank you guys and ladies! For the great work you do there. Really appreciate it.

Amy was very friendly and helpful when I reserved my 2 storage units. Everyone else I dealt with seemed like it was a nuisance to help me. I asked if I could pay a fee to dispose of a small nightstand. I was told the manager had to look at it on a cart so I walked back, pulled it out of the unit, and put it on a cart, and walked back to the office where I was told that they do not dispose of furniture. When I cleaned out my storage units, I still had 27 days left that I had paid for. I thought they should refund the money for the days not used, but they didn't.

Very Happy with everybody at the property. I also returned my one way rental and those guys were great !

The facility is very clean and well-maintained. Online check-out was easy and convenient!

Price a little higher than competitors.

The service was helpful and informative. I am very pleased with the experience.

Starting out with U-Haul in reading a truck was a complete nightmare. If it wasn't for Inez that place would fall apart and it does when she isn't there.Thank you Inez for EVERYTHING!!!!!

My experience at Uhaul of Covina has been so great. I can not complain. I thank Inez and Amy for all the help and such great customer service from them and the rest of the team.

Super professional, very helpful, awesome people Can't ask for more !!!

I’ve rented on and off at the facility for years. The facility is safe they have roaming camera views and the employees are very friendly. Rental could be lower for smallest storage compared to others

I enjoy doing business with you guys your the Best. Thank you for having us.

Very Good service

Signing-up was a breeze. There was no waiting time. Facility was very clean inside, fully-equipped, and there was even a drinking water fountain for those thirsty movers!

Stupid staff will lock storage after 8 days of no payment ...instead of 27 days as stated on contract ...Came by to pick up a jacket , it was locked in 7th day ... staff would act stupid n say idk

Perfect

great services

The nicest storage unit I have ever rented!

Great service, friendly people

Great service

Stayed here 4 years and only had one incident. Best storage facility I’ve used and I’ve used a lot!

Thanks

Staff was friendly and very helpful! Amy was great and super helpful. Stacy was awesome in getting my paperwork adjusted correctly and hooking up the auto trailer for my car.

The facilities always seem to be clean & well maintained

The storage unit was just a have too situation for a couple of weeks during my moving transition... Met my needs...

Always very clean and the staff was very helpful and polite, very professional thank you

Easy breezy. Great service!

Overall, very good experience with U-Haul. Everything went as planned, and I did not have any issues.

the only issue is that the latches where the locks go are a little flimsy, all in all, it was a good secure experience with my.property and price!!!