I reserved a 20 foot truck one week before I needed it at convenient location for me. The day before I was to pick up the truck, I was told there wasn't one available at that location and that I was being upgraded to a 26 foot truck. Problem was, I had to travel 15 miles out of my way to get it. To make matters worse, no nearby locations were able to receive a 26 foot truck when I needed to return it and I had to drive 20 miles out of my way to do that. U-Haul should do a better job of ensuring that the truck you ordered is at the agreed upon location and that it doesn't impact where you plan to drop it off.
Jeff RCustomer Reviews for U-Haul Moving & Storage of Covina
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Both gentlemen that helped me were very helpful and kind. Didn't know how easy it was to rent from U-Haul. I would definitely do it again.
CHRISTOPHER MGreat custom service
EDWARD VGreat and quick service.
EVA JI never got to see the cost of anything. It's more of a corporate policy issue, set up where the customer is doing most of the work. Shooting pictures of the vehicle, from all sides including stepping onto the deck with the back door open to shoot the roof. Everything is a prompt of instruction on how to do their job. could not nor would I let my Mom shoot the roof of the vehicle, she's 5'2". It's impossible. I checked the vehicle back in, staff was friendly, but I never saw how much any of this cost. It's the confidence of having your charge card. The employee with the electronic pad said I emailed you your receipt. When I went to open the file, it had the 401 code in the address and did not open. Checked my bank statement and the prices was right as they were quoted though.
SCOTT ALocation was friendly , very helpful with all my questions. I was just a bit surprised that I had to purchase ( pay ) for the use of a dolly! Maybe I'm just old school and assumed it just came with the rental - lol
ADRIENNA PIndicate on the reservation that I would need to go to another location to pick up the auto trailer. I lost time having to go to different location.
FRANCISDALE RThe only issue i had was picking up key from lock box early in the morning. the box will not open, I call customer service and the girl said you might have to hit the lock a couple of times to make it work, by the time i got the key out of the lock box my app timed out and did not allow me to finish check out with photos when i asked the girl on the phone she hung up on me. I had to call back the the next lady on the phone was more helpful and got me on my way. all this held me back about 45 minutes.
Reynaldo LOutstanding
CRAIG FGreat friendly knowledgeable helpful punctual staff. Overall Simple affordable process
CRYSTAL MProfessional and very Courteous service on receiving and returning my rental. Exactly the kind of employees you want to represent your business. .
RUBEN PEs un lugar muy seguro y lo recomiendo
ESTELA J | Expérience généraleGood job Quick and easy
STEVEN MUhaul failed to put equipment in truck that was requested
Damon M | Premières impressionsVery helpful staff
BRIAN FThe guys were great! Checking out and checking in - awesome
RICHARD RNo complaints. Well-oiled machine.
rene r | Expérience généraleStaff was super friendly and attentive. Thank you !!
TED HI can't think of anything I had an issue with.
Leonard AEl Sr. Erick y una señorita que se encuentran en la atención al cliente son personas amables, serviciales y con una actitud muy profesional. Te hacen sentir bienvenido y muy bien atendido, se siente un ambiente cálido, seguro y de confianza en esta sucursal. Definitivamente volvería a usar sus instalaciones!
Francisco S | Expérience généraleThe employee was helpful, pleasant and the overall encounter was excellent.
FRANCISCO CWe left because we were noticed on a second rate increase in a year. Because of that we started pricing others and found another climate controlled facility, with a larger unit, for less than what we'd be paying after the increase. I can't look in your books to say why the prices needed to increase again, and maybe demand allows for it, but it drove us away from your facility.
Richard S | Expérience généraleNo issues with the location. Le service a été excellent. The Uhaul app was not cooperating when I was returning the equipment after hours.
JONATHAN LMake sure that all equipment is properly maintained and that there is nothing broken. I rented a trailer and the strap was broken. It would have been a simple repair if it had been done before I rented the trailer.
RONALD LIt was a good experience and excellent c customer service they were the better
MACK LEverything worked out great. Your employees were very helpful and friendly.
STEVEN SThe girl was so nice!!
CARLOS AThis location was a lifesaver. U-Haul completely screwed up my order and I had to drive further out to get my truck. All they gave me was a $50 refund. I had to add additional mileage to my commute which I have to pay per mile!
LLOYD GGreat service and fast thank u
VERONICA MWe had reserved a trailer at the 1961 E. Covina Blvd in Covina location and sadly they gave away our trailer even after I had let them know that morning. At this location, they were excellent and were able to do damage control and assist us. The Azusa location saved the day. They were awesome!
MARTIN GSuper simple spot. The staff onsite are very hardworking and helpful.
Valencia N | Expérience généraleYou guys were great. Checking in and checking out on the return
Todd EThe worst parking lot. No where to park and uhsuls were backed up and we had to wait for three trucks to get returned before we could leave the lot after our drop off. NIGHTMARE
FRANCES Yvery friendly and accommodating and clear on instructions. This location is the best!!!
JODI TThank you so much 💓
DORA SNo changes required, I was very satisfied with the customer service 100 %.
DAVID Dgreat experience
THEODORE RThe lady that help me was very professional.
JAMES TStaff was very helpful and nice
JASMINE GCovina location is the best. I will return and recommend.
DANIEL RMerci
ERICK AExcellent storage place and friendly representative you have here.
ROGELIO TYou guys are great .
STEVE MIs easy is fast Thank you U-Haul Covina.
CELIA VHonestly everything was great. The dude who helped me gave me fantastic service. I wish I got his name but he was knowledgeable and provided excellent customer service. Give that dude a raise. Also Amy, whom I spoke with on the phone to setup the reservation, was amazing. Thank you all!
KENNETH MHad storage there for 10 years and was always clean and well secured - staff always willing to help. Just got too expensive
DAVID L | Expérience généraleGreat people
STEVE MI mentioned to my friends, who are planning on having a hitch package installed, to use your facility. Great service.
Nicoline cFist time renting a truck from U-Haul and it was easy and a simple process and the price was very economical, I would definitely do it again.
OSCAR LArrange a few chairs so that customers can sit and wait.
David YInez, you and your team are always amazing. I needed to move my storage from a smaller space to a bigger one. I was able to handle most of that on my own, but when I did need a team member to help answer some questions and check me out they were amazing. Merci.
TAMRA P | Déménagement en ligneI I’m happy we U-Haul
JOSE R | Expérience généraleDoing something right..
GERARDO MI have rented there before n never got charged a cleaning fee like yesterday. For having water spilled n few skids of dirt .
PAOLA ONicholas helped us start to finish. He checked me in quickly and efficiently. He hooked up the trailer inspected it and checked me out when I returned the trailer. He is very professional and very friendly.
DAVID MCustomer service was amazing the two guys did a great job thanks for your help
KIMBERLY HBurbank is still the best
LETICIA ATrailer running lights not working. I took the trailer to another U-Haul while traveling but they were not able to resolve the issue. This is a safety concern and a breakdown in the process for mechanical / safety issues. Customers should be able to swap equipment or have it repaired
PAUL VMake easier the returns because it’s kind of hard always have problems returning the truck.
LORENZO TNothing everything was great
FRANKLIN HGood location good people would recommend or use again.
Jose RI really loved the service and how clean and everything was maintained and safe the only reason why I moved storage because I moved to a different town otherwise I would not have moved and I didn't find a U-Haul storage I had to rent from public storage now I hope they will be as great as it was for U-Haul storage for me I guess I have to wait and see but I thank you and appreciate the time I have been using your storage and Inez Gonzalez I think her last name is was very very helpful every time I called and spoke with her I will miss you guys thank you for your help Pamela Barnes
Pamela J | Expérience généraleThanks
JANE T | Expérience générale.
MISTY R | Expérience généraleInez does a great job handling our questions.
christian a | Premières impressionsThank you your employees are top of a line especially the girl that served us I'm sorry but I forgot her name right now I think it was what was the girl's name at the U-Haul oh I meant Inez she's very very good she should be the manager
Cindy W | Premières impressionsHave had a storage unit there for over 20 years with no issues! Am moving because of the rapid rate hikes in the last six months!! They could have spaced them out better for the long term renters but they are just like everything else with the higher prices, so we're out!
NANCY A | Expérience généraleI was paying liability insurance and I notified the front office of property missing .
Laura C | Expérience généraleI was very comfortable with Uhaul never had a problem. Thank you very much for helping me with a storage.
Rebecca C | Expérience généraleGreat service thank you to all members
EMIGDIO M | Expérience généraleUnprofessional group of "workers" who hate being decent to customers running a messy, unsafe, unorganized shabby establishment with highly questionable methods to tack on one's bill. Will NEVER store here again and would not recommend to anyone I know.
Paul M | Expérience généraleWe use to be able to access our units until midnight. Now we are not allowed past ten. Some of us don't get home til late and we don't have access to our unit. If they allowed us that access to our unit it make a difference in our lives thanks
Carla C | Premières impressionsStaff does not make sure you understand that the sliding doors close at 7pm, so that if you are moving large items you can be mindful.
Eon W | Premières impressionsEasy access
Lisa C | Premières impressionsGreat service and great off hauling at the Azusa location. Super happy
Jose G | Premières impressionsThe employees are very informative
Arthur D | Premières impressionsThe entire crew offers top notch service. Over the years I've rented a storage unit there, they have always been extremely courteous, knowledgeable, and helpful whether renting a truck or regarding the storage unit, or even walking me through the check-in check out process to get in the building because I forget every year or so when I'm back in town! Thank you for everything. Cheers Erik
Erik H | Expérience généraleStaff very friendly and VERY, VERY CLEAN!!!
Teresa P | Premières impressionsEveryone was helpful , friendly , and knowledgeable! Great experience
lisa c | Premières impressionsInes was so professional ,kind , knowledgable and great customer service.!! Thank you , P.C
PATRICIA C | Premières impressionsIt was not clear on how we could access the building. We had trouble with our access code. Then, it was very difficult (and it is still very difficult) to open our storage unit. The part where the lock goes does not slide very easily at all! It's way too hard to get in and out of our unit.
Jessica J | Déménagement en ligneGreat service and helpful
Raymundo R | Premières impressionsWill go here for all my storage needs
Charles F | Expérience généraleThe employee who checked me out was extremely rude and crass. Lack of customer service and slow in processing. All nib had to do was sign a paper and leave. Itv took him over 45 minutes to help me. He also threatened to bill me if I did not wait even after his coworker validated the cleaning of the unit I rented. He was awful... and disrespectful.
Michelle L | Expérience généraleExtremely helpful!! Thanks
Carl B | Expérience généraleGreat experience for the few months I was there. Grateful for the friendly staff.
Oscar A | Expérience généraleThe reason I could not follow through with move in is due to a conflict with one of the account holders. I do not know the persons name. A man that was with the woman moving things out misunderstood my friend and my actions. I was showing my friend binoculars and apparently the man thought we were taking pictures of him. He made rude threatening sexually expressive gestures that are inappropriate and appeared to want to start a fight. We tried to explain his mis perception but he drove off in the uhaul truck. In order to avoid future conflict, I immediately approached the office to cancel the order and never even entered the storage area doors. The agent kindly allowed me to cancel and I had explained the situation. I have two disabilities and decided to take the "higher road" to avoid conflict with other customers. I had even sensed something about that man that made me uneasy before the conflict. As if I could see his auro as a potentially violent probably personality disorder type person. I have assets and am very known in my community and decided to leave the situation. My helper that day was upset and stated that he would stand up to the man who threatened us. I was very sickening and disappointing. In a way it was a form of harassment. It happened so fast I didnt realize the depth of how it could have come down.
JAMES M | Expérience généraleRude and ignorant workers. One could not close our account and the one that could, was to busy talking to his friend out side. They stated something about not being able to return our money for the other half of the month. "It's in the contract" he said, even though I read it in full in front of him and could not find nothing at all regarding that issue and he failed to show it to me. Lying thief's is what they are......
Jose M | Expérience généraleThe service in Modesto Ca was excellent. The same with the Azusa Rd. Covina ca location. Great service always over the years
Anita D | Premières impressionsI really appreciate the service I was given by Erick at the Azusa store. Very nice and friendly. Je les recommande fortement.
Noah H | Premières impressionsInez did an excellent job helping me with what I needed.
Christian A | Expérience généraleI was at the storage unit for a year. My price increased twice with less than a 30 day warning about it and no explanation.
DANETTE D | Expérience généraleThe only fix would be lighting overhead in the unit ., we just start to gather stuff & the light goes off. Very frustrating!!
Raquel W | Expérience généraleVery profesional everyone working here knew exactly what they were supposed to do! Professionalism at every turn, thanks for all the help Eric you as well as the others working at this location are awesome people !
HUGO V | Expérience généraleThe staff are very helpful. Inez runs a great shop!
PAMELA C | Expérience généraleI was confused by the keypad to the left and the one to the right. This information was not shared with the access code. I had to go into the office and stand in line. Then the workers were able to explain it to me.
Susan C | Déménagement en ligneFriendly and professional environment
edith m | Expérience généraleThank you Jesse James for your professional help
myisha m | Expérience généraleVery helpful, friendly staff.
Raquel W | Premières impressionsThe staff is patient caring kind , and most of all understanding. I love this facility it is safe and a reasonable pricing. It is easy to get rid of stuff if you don't want it just donate it there . Yes 1 000 % satisfied. Thank you uhaul …
Maria C | Premières impressionsThank you Jesse James for your excellent work. Thank you for your time and patience.
myisha m | Premières impressionsI dont know the associates name, but he had a thin mustache and glasses. He was super helpful and patient with me and answered all of my questions. He helped me load my equipment and in my opinion went above and beyond. This was the most pleasant U-Haul experience ive had in years! Way to go guys! Show them how its done!
CHRISTINE B | Premières impressionsFew card issues, but can be corrected right away during open office hours.
Adrian A | Expérience généraleProfessional services, very nice , clean. Thank you for all your help.
Marlene J | Expérience généraleBoth clerks were patient, calm, and professional. They made the experience as smooth as possible.
Drishti N | Premières impressionsI also rented a truck that morning took a little longer than I would have liked a lot of trouble with your computers but the staff was helpful and nice
ROBERT H | Premières impressionsIt's just peculiar on how much people would come out but not much come in, the alarm went off . I wake up inside my car these 2 robocops with eyes are glaring like flash lights besides there tactical flash were on my face and ask me to come out because an alarm went off and I'm there so they really have to frisk me and search my car. Except that these two Einstein did ask me how long am I there , I told them well the alarm went off over an hour ago almost 2hrs, and I fell asleep wittingly for both of you guys . Coz you think it was me right and I didn't fled the crime scene . I'm sure that two Bozo's needs some supplements to support their brain .other than that, my experience is pretty great actually.
MInandro B | Expérience généraleHad everything I needed. Staff was professional. Couldn't ask for more
Brian J | Expérience généraleInez treated us like family. Thanks for everything!
Thomas R | Expérience généralefriendly staff. very helpful. thank you.
Nestor C | Expérience généraleAmazing work, Inez went above and beyond to get us situated. Merci
Christian A | Premières impressionsExcellent Management.. service
YVETTE M | Expérience généraleExcellent !
Hernan O | Expérience généraleGood attitude, Patient and courteous
SAUL J | Premières impressionsU r so much better than my storage at extra space. Friendly n courtesy employees. Very well maintained
kathryn k | Expérience généraleCustomer service by the field reps is down right ridiculous. There is some potential but training is needed. Let's get it together!
Clarence M | Expérience généraleThere were no hassles or no headaches. Easy and very convenient for my needs. The facility was very well kept and clean.
Ricky R | Expérience généraleI had a hard time with the online return....I'm not computer savvy.
MONICA C | Premières impressionsInez the Manager was professional and courteous. However, Cesar-employee was arrogant, rude, condescending and overall disturbing. Half the time going into the office of the storage facility no one was in there, empty while employees were outside or there would be a line and two or three employees there and only waiting on one customer. Never friendly or accommodating. the lights in the storages did not work, i emptied out my storage with no lights. i would not recommend this uhaul to anyone.
Mary D | Expérience généraleF*ck uhaul
FRANCINE R | Expérience générale