Évaluations des clients U-Haul Moving & Storage of Covina
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Covina
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Sharon M. le
The original confirmed order was for a different location and a larger trailer. The day before my pick up after confirming and paying in full for my rental the trailer got downsized and the pick up location moved to a location 45 min. Away. I had no problems with the place we rented it from but was very disappointed in the whole reservation process. It caused a huge inconvenience and was not even sure at one point I had a secured reservation because I was never allowed to speck directly to anyone at the actual pickup site., all calls went to a central reservation line. The reservation line and whole program needs serious help.
Natalie A. le
Hands down, Uhaul has the WORST customer service & service provided that I have ever encountered. I wasted 8 hours out of my day and 3 visits on the same day, and I STILL have to go back to get the job complete. DO NOT GET A TOW HITCH INSTALLED BY THEM. And after calling their customer service, I have yet to receive a phone call from management.
Bert Lawrence S. le
While everything with the truck rental went well (including the price), the requirement of a cell phone and cell phone camera before renting is a real pain and might deter me from renting from U-Haul in the future. These requirements actually made the rental process slower. Sometimes, more tech is not better (like this case).
FE QUILANTIP S. le
Outstanding , Great customer service !
Wilsun M. le
William is cool. He assisted me this morning. Gave me no pressure but helpful recommendations. Thanks, man!
GEORGE K. le
we had trouble backing up because the hitch or trailer will not go the direction that was headed by the car. we gave up trying
ken a. le
Nothing it was perfect
Marylin C. le
Tell customer everything needed when making reservations. Give a credit if there is a mistake.
Ernesto M. le
We should have picked up at 6 but the system could not recognize our location. Customer Service transferred me twice but no one helped. Horrible experience. We wasted a whole hour of daylight thanks to this.
Richard S. le
Nice place with nice people and clean equipment.
Freda F. le
Nothing keep up the good work
Eric D. le
it would be nice to see an African American employee
Richard C. le
Transmission was slipping and clunking into gear in reverse. Getting call to return truck because they had another rental scheduled for that day for the same truck?
Jorge G. le
Needs more customer service the mgr ines and one of her workers Sandy to but I spend from 7:22 to 8:10 on line when they have 6 employees today in the morning
David S. le
William was professional and friendly.
Daniel L. le
I have used this location before. This time I was let down because the truck I was issued did not have a working AC. On a day that the temp. Climbed to 103°. And brakes squeaked loud.
CARLOS M. le
Came in to rent a truck today 6/10 for a couple of hours. I thought the rental process was going to easy and quick but it was far from it. The system keep crashing and no one could find a solution. The check out process for the rental took a little more than an hour. My associate was trying his best to make the process quicker but the system was not allowing him. The worst part was that when the owner of the location walked in she didn't bother to assist. She would just started and make phone calls next to us. It was clear that the associate was having issue and never once offered to help or apologize to me for the delay. I was in there with my 9 year old child and to expect someone with a child to wait that long just to rent out a truck is completely unacceptable. I am not comparing about my associate, he tried his best. My real disappointment is with the "owner". Never once did she take ownership of the situation or try to resolve the problem. I would highly suggest you take the time and reflect and properly train your "owner" basic customer service skills.
Korina C. le
Everything was fast and easy. No complaints.
EDWARD D S. le
Update check out procedures 2hours 2hours to check out ...awful still rented another trailer and a transporter for the next day ...I guess the when there is no one else . Note my rental was returned couldnt figure out after hours return procedures. ..no link ..fix this.
JOHN G. le
Inez and Ceasar were very helpful!
Gisela R. le
The whole experience was great. Your staff was outstanding. I will definitely recommend your establishment.
Frank R. le
Employees were friendly, courteous and very helpful.
SHAVONNE M. le
Kudos!!! to Andrew Torres, Andrew has exceptional customer service. He greeted me at my car as soon as I parked on your premises. He helped me quickly rent a pickup truck and furniture dolly. He Informed me of return process and told me to drive safe. The lot was very well lighted for an after hours drop off. Good job Andrew and site Manager!!
Chris M. le
Always a great location love going here
guadalupe f. le
The employees were professional and courteous.
Andrew F. le
You can have my reservation ready.
William D. le
I was treated like a criminal by the attendant. Just unacceptable, I will always take this experience in consideration before using Uhaul again.
fernando r. le
The staff was excellent! Very helpful, knowledgeable and personable.
Daniel L. le
The trailer I ordered and paid for was not available. It was extremely difficult to drive in and around the parking lot, particularly with the trailer. I didn't get any help pulling out from the staff.
MARCEL G. le
Excellent service when I picked up the trailer. Cesar went out of his way to make sure I was taken care of, A+
RON W. le
Great customer service
PABLO B. le
The young lady that hooked up the trailer to my truck did an excellent job, she is very efficient. The only thing I believe she can improve on is her people skills, if she could display a little more friendliness, it would help to make the experience more enjoyable. A smile goes a long way.
Alexander T. le
Wash your vehicles, fill your gas tanks, put the things on the order in the truck, mark all of the damage or get the damage repaired, They called me because I was running behind, yet, when I got there the truck didn’t have the Dolly’s, or furniture pads, and it wasn’t pulled out ready for pickup. Nothing. They were all nice employees but all seemed like they had no clue what they were doing
roger g. le
Just make sure when you go to the Covina Ca. Location you ask for William that dude was great. He helped me out gave great advice, awesome people skills. And just fun to talk to makes for visit pleshette.
Katelin S. le
They forgot to give me all of my equipment before I left. Also, the parking lot next to the location there were alot of individuals soliciting to help us move.
MAURICE JEMAL C. le
Amy Martinez and her staff were very friendly and courteous. Amy should be in the HR department to train how to treat customers, the service I received from this UHAUL location was excellent, top notch service was given to me, and I really appreciate the experience from such a caring person.
Eduardo M. le
Amy was exceptional and the rental process was extremely proficient. Thank you!
veronica o. le
Very friendly and helpful employees
Inna H. le
Overall great experience at both locations.
Diana N. le
The service was great but the rates can be better, I think Home Depot is cheaper. But the service was great n the truck was really nice n clean
Tom D. le
Slow service.
Lorraine C. le
Fast and easy check out
Anthony H. le
Stupid staff will lock storage after 8 days of no payment ...instead of 27 days as stated on contract ...Came by to pick up a jacket , it was locked in 7th day ... staff would act stupid n say idk
Devon M. le
Service was great. There was an initial problem with the trailer brake light, but they worked very quickly to fix it and get me on my way.
Gerardo L. le
One comment that was mentioned to person that helped me is - you should give us the first MILE! When you leave that Lot before you turn right the odometer already turned first mile! That’s wrong! Not fair! Add trip odometers - So you don’t rip people off! Contact me JERRY Lujan 818-601-0568
Arthur G. le
Have your sales reps not try to rent me a vehicle for four hours at the same rate as a day. If it's $19.95/day than I expect to keep it for a day if there's no discounted rate
Erick Ernesto Z. le
The trucks need to be checked to be clean. The truck I got had the appearance of being clean but it stunk like cigarette and urine.
jeff c. le
Hire more employee's this location only had one person working, he did a great job taking care of all the customers but he could have used someone in the office taking care of the paperwork while he hooked up our trailer.
Isaac W. le
Perfect
Corey Z. le
Amy was excellent and above-and-beyond helpful. She really helped me out. All the staff was helpful and easy to work with.
Walter N. le
Mr. Wesly did a fantastic job!
MARK S. le
The people were great! Excellent work from the installer. I highly recommend this location and employees! Mark Scheib 951 833 6400
Adrian J. le
They could not install a hitch because 1 of 5 threads where too rusted, so instead I picked up the hitch in person and installed it myself, the person working the desk told me they Could still install the wiring if I brought it before 5:30 p.m. and I brought it at 5:30 p.m. on the dot and they told me they were too busy to install it and it ruined my whole weekend because I needed a hitch to go out of town it really bummed me out
Chris D. le
Lots of bums and homeless keep harassing them to be hired
JAMES S. le
This particular location always has my auto transport when i need it which is once a month thanks U-Haul !
ernie d. le
The sales agents at the register had zero customer service, look like they were every unhappy to be working there. The lady in front of me had an appointment at 10:30am and was in line for a 1/2-hour. The young man/sales agent didn't even look up at us in the line, he was with the one customer laughing with them for 40-min, what could possibly take 40-min. I could not believe I was there that long to just drop off a trailer. Horrible service, possibly under staffed.
thomas v. le
Rented car transporter and had great experience. Fast easy pick up and drop off. All worked as planned and I was able to move my car with no problems.
CHRISTOPHE A. le
the staff at this location was very professional, they took care of my needs very quickly . both when i picked up and when i returned the trailer i was in and out in less than 10 minutes.
Eric G. le
All was good. Thank you
Steve B. le
The online process was not real clear. The local U-Haul facility people were great!
Ben R. le
The workers were great, the building itself was good. The parking lot next door had quite a few ghetto/shady people there. The location was good but the people next to it made me uncomfortable.
claudine m. le
Hi, everything was fine with booking, setting up timing and pick up etc. The issue was with the equipment... in this case the 15 foot truck would not start without repeated tries.... leaving the impression there is a serious electrical malfunction - also left impression the person might be left high and dry the darned truck might not ever start again, it was that problematic. So, several times we left truck running before returning as there were two local stops beforehand. Thank you.
James M. le
Nothing.
salvador g. le
To whom it may concern. I’m a regular customer I’m very upset with the customer service. For more than one time I have coming to the store and the management don’t even bother to welcome customer. For example today they made me wait a long time they leave the store unattended. With customers waiting outside. And I complained to the manager and she gave me an attitude.
Joyce S. le
All went well and the personnel were very kind and helpful
Marco J. le
The UHaul employees are nice, helpful and courteous.They should be commended.
Kirsten C. le
Medioker customer service, took a long time, extra charges that were not brought up when booking U-Haul on line : have to fill gas tank.
vanessa l. le
great services
agenta y. le
The nicest storage unit I have ever rented!
MARIA T R. le
Great service, friendly people
MARIA T R. le
Great service
RODOLFO F. le
Stayed here 4 years and only had one incident. Best storage facility I’ve used and I’ve used a lot!
MONIQUE L. le
Thanks
Dora Y H. le
Staff was friendly and very helpful! Amy was great and super helpful. Stacy was awesome in getting my paperwork adjusted correctly and hooking up the auto trailer for my car.
RICHARD M. le
The facilities always seem to be clean & well maintained
JOSEPH M. le
The storage unit was just a have too situation for a couple of weeks during my moving transition... Met my needs...
Jerry T. le
Always very clean and the staff was very helpful and polite, very professional thank you
Serena C. le
Easy breezy. Great service!
Roman L. le
Overall, very good experience with U-Haul. Everything went as planned, and I did not have any issues.
Rodney P. le
the only issue is that the latches where the locks go are a little flimsy, all in all, it was a good secure experience with my.property and price!!!