Customer Reviews for U-Haul Moving & Storage of Covina

4 426 évaluations

1040 N Azusa Av   Covina, CA 91722
(Btwn Covina & Cypress)

(626) 915-4961

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(626) 915-4961

1040 N Azusa Av
Covina, CA 91722
(Btwn Covina & Cypress)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takina W. 
Évaluation :
5

Employees should check status of vehicle gas gauge before displaying cars so there's no discrepancies. It was cleared up quickly- but a quick check could've prevented confusion.

Pauline L. 
Évaluation :
5

I've gone to this location 3x in the last months, the manager is super nice, hardworking and is always ready to help the customers. The ladies that work there and young men are sweet and courteous , they always make it easy to rent . Love coming to this U-haul.

Susana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay Raymond L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
5

Excellent Management.. service

YVETTE M.  |  Expérience générale 
Évaluation :
4

For older customers they should not need to process the agreement online. They should be able to review all things in person. Not everyone is great at online activities

Jacqueline A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liliana E. 
Évaluation :
5

The Only concern I have is we discovered when we got home that Uhaul had leaked a lot of oil in our driveway.

john S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul W.  |  Online Move In 
Évaluation :
5

Crew was all women very efficient professional and super consumer friendly

Alberto J. 
Évaluation :
5

Excellent !

Hernan O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charnchai S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe G. 
Évaluation :
4

Speed up the check in process…

Kerry S. 
Évaluation :
5

Good attitude, Patient and courteous

SAUL J.  |  Premières impressions 
Évaluation :
5

U r so much better than my storage at extra space. Friendly n courtesy employees. Very well maintained

kathryn k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
4

Customer service by the field reps is down right ridiculous. There is some potential but training is needed. Let's get it together!

Clarence M.  |  Expérience générale 
Évaluation :
5

Nothing. Everything went smoothly. The associates were well mannered and helpful.

Phyllis B. 
Évaluation :
4

Your after hours log in did not work.

Arthur L. 
Évaluation :
3

We made online reservations to pick the truck up in Arcadia, CA, which is closer to us. When we arrived at 9:00 a.m. we were informed that our reservation had been changed and we had to drive to Covina. They said they called us the day before but there was no message, voicemail, text or email to tell us about the change. By the time we got to Covina the line was almost out the door and we had to wait over an hour to get our truck -- this set the entire day back by two hours. The truck itself was fine, but the disorganization was terrible.

Paul L. 
Évaluation :
3

Need more employees I waited 40 min to be helped but its not the employees it was bussy

Jesus C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Easy to rent, line was very long on Sunday morning though. The assistants were helpful and polite. Easy return.

FABIE U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eileen E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shaun Colette C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
5

Lower your prices!!! 👎👎👎

Leticia B. 
Évaluation :
5

Excellent customer service

luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry V. 
Évaluation :
5

Excellent customer service. William was extremely knowledgeable and helpful.

Rudy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian P. 
Évaluation :
5

Have dire payment methods

Jose H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Great job overall.

carlos C. 
Évaluation :
5

The young man that helped me was awesome, funny, professional. Great team it was a great experience. Thank you 15 out of 10.

edward L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael M. 
Évaluation :
5

Service rapide et convivial.

jose G. 
Évaluation :
5

Great customer service!

JoseJr D. 
Évaluation :
4

Having more people available to rent equipment on a Saturday morning, which is the most common day that people move and need the equipment.

CHRIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Only place l rent from in Covina Real good group of people working

Martin O. 
Évaluation :
5

This is a regular spot I use, I like how helpful and on point there are that's why I come back!

Juan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Lynn G.  |  Expérience générale 
Évaluation :
5

It was my 1st experience renting a Uhaul van and Rigo Estrada made it easy for me. He is very professional and explained everything thing I needed to know. He made my experience very pleasant and I am definitely coming back for my future needs. Thank you Rigo!

tersit G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ikeda M. 
Évaluation :
5

Moved for the very first time and these guys were amazing. Slight issue in the morning but was due to customer not returning a vehicle on time. The guys made sure I was taken care of at a near by franchise. On return of the vehicle, I drove away and left my house keys in the vehicle, the team called me within 10 minutes or leaving, which was extremely appreciated.

Richard C. 
Évaluation :
5

Excellent

MARCOS C. 
Évaluation :
3

Give them more time to make a payment

Juliana W. 
Évaluation :
5

There were no hassles or no headaches. Easy and very convenient for my needs. The facility was very well kept and clean.

Ricky R K.  |  Expérience générale 
Évaluation :
5

I understand the current covid concerns. But it would have been better, and more comfortable for me to have the Uhaul employee do a "Walk Around" the truck with me. Rather than do it from pictures sent to my phone.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hye P. 
Évaluation :
5

Everyone at the Azusa ave Covina u haul were wonderful. We had to change our reservations several times because the buyers of our house had issues. We were fortunate to have ceaser. I would recommend him and the rest of the staff. They were above and beyond courteous and helpful.

Veronica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Manuel F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adriana R. 
Évaluation :
5

Everyone was extremely helpful and polite. I will use their services again.

Gerard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy W. 
Évaluation :
5

Keep up the good 👍 work

Raymond M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raquel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori T. 
Évaluation :
5

I had a hard time with the online return....I'm not computer savvy.

MONICA C.  |  Premières impressions 
Évaluation :
1

Inez the Manager was professional and courteous. However, Cesar-employee was arrogant, rude, condescending and overall disturbing. Half the time going into the office of the storage facility no one was in there, empty while employees were outside or there would be a line and two or three employees there and only waiting on one customer. Never friendly or accommodating. the lights in the storages did not work, i emptied out my storage with no lights. i would not recommend this uhaul to anyone.

Mary D.  |  Expérience générale 
Évaluation :
5

Great costumer service

Diana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

odily F. 
Évaluation :
1

F*ck uhaul

FRANCINE R.  |  Expérience générale 
Évaluation :
4

More employees to assist with rentals

Eduardo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammy S. 
Évaluation :
3

I was not a fan of an employee asking me to move the truck AFTER I already payed and closed out with the app. After I moved the truck to where they wanted, I was approached by another employee who asked me the same questions that the app did. I thought the app would to make the process faster, but it just seemed to introduce redundancies and make the rental process more complicated.

Brandon S. 
Évaluation :
3

They need to explain that if you return it with more gas than they gave it to you you will not be credited.

Luis G. 
Évaluation :
3

Slow

JohnPaul T. 
Évaluation :
5

Customer service was exceptional both on the pickup and the drop-off of the equipment. Merci encore.

uraca N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leo g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Massiel G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PENG Y. 
Évaluation :
3

I feel I was over charged but I couldn't prove it.

Diana G. 
Évaluation :
3

vehicle had high mileage and falling apart....and was not fueled up.....

leo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne B. 
Évaluation :
5

Great service awesome team.

Luis J. 
Évaluation :
5

The equipment that I picked up was very clean and nice thank you

doug A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL M. 
Évaluation :
4

We used the dolly that was provided with the truck. The sign on the Dolly indicated $7 for in town use. My grandson and I were trying to figure out if it was a flat rate of $7.00. We assumed it was because it did not indicate it was per day. We were charged $14.00. You need to place a sign on the dolly stating it is $7 per day. Thanks

Salvatore C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

liliana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin H. 
Évaluation :
4

It was a good experience!

William C. 
Évaluation :
5

Everything was great! Eric the stopped working g on a trailer hitch installation and made sure I was gretted and assisted in a timely fashion. Inez the manager came out to greet me and follow up with my experience as well. Very pleased with customer service and professionalism. Merci!

JOHN G. 
Évaluation :
5

I was really disappointed to be told that a debit card couldn't be accepted for a van rental. Was grouchy about it. But Cristina was very pleasant, and so professional, apologizing for the situation. And, since I could rent a truck with debit card, it all worked out. Cristina is awesome. Her attitude is EVERYTHING.

Lorraine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth G. 
Évaluation :
5

The service and the truck and trailer was great. No problems.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amir F. 
Évaluation :
5

Caesar was extremely helpful and professional. I truly appreciate you for making my rental experience a breeze

Donovan L. 
Évaluation :
5

Customer services was really good

Jose C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelina O. 
Évaluation :
5

Fast and efficient.

Tim M. 
Évaluation :
4

Bien

Rosa M. G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Expérience générale 
Évaluation :
5

Covina has a well maintained clean facility with helpful staff.

Sally Ann B.  |  Expérience générale 
Évaluation :
5

Great hours Reasonably priced. Amy was super fabulous and most professional. Loved Amy ! She was super helpful, thorough.

Lorena G.  |  Premières impressions 
Évaluation :
5

Thank you for the free month and I would appreciate any future sales or specials

Jose Manuel F.  |  Premières impressions 
Évaluation :
3

Everything was great except the fact that there is no security. While we were moving in, there were some homeless people around the entrance door and our truck.

Samuel F.  |  Online Move In 
Évaluation :
5

If you need a safe, secure place to store your belongings, U-Haul Covina is the place. I ALWAYS felt safe when I was on the premises. This facility is very well maintained, clean, and well-lit. NEVER had a problem with accessing my unit. NEVER had a problem inside the unit. NEVER had an issue with any of the employees. I HIGHLY RECOMMEND this storage facility.

SUSAN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO M.  |  Expérience générale 
Évaluation :
5

We are returning customers. We have been satisfied with all their services. We have used storage facility, Rental trucks and propane refills. We have never had any complaints. Great customer service every time.

Carolyn S.  |  Premières impressions 
Évaluation :
2

Very inconvenient just before office closes to have to vacate the building while office checked the building. We felt people were attempting to hide in bathroom or other spaces for long periods of time. This caused us to feel unsafe and we chose to stop renting here.

Janet J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlene J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B.  |  Premières impressions 
Évaluation :
5

I'm not a new customer, I've used Uhaul for about 5 or 6 years; went from a large storage to small. Amy at the Covina location started my storage and is always so helpful.

ARDYTHE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie A.  |  Expérience générale 
Évaluation :
4

The only issue was the AC was not cold enough, & it was difficult at times to stay inside the storage unit too long. The staff was always friendly & helpful.

Maria Alberta B.  |  Expérience générale 
Évaluation :
4

Thank you for your patience and for Your friendly attitude.

Robert W.  |  Premières impressions 
Évaluation :
5

I was very pleased with the customer service also the cleanness of the facility

Lorraine O.  |  Expérience générale 
Évaluation :
1

After finishing paper work to rent storeg unit there was a Lock on unit and had to wait for way to long for someone to take lock off and when I received email about rating service the spelling of my first and last name are spelled wrong

Jessie A.  |  Premières impressions 
Évaluation :
5

All staff very helpful and pleasant. Manager Amy went above and beyond to be helpful.

Sally Ann B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Leonard C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A.  |  Premières impressions 
Évaluation :
5

Excellent

Pedro Avelino R.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan Kent B.  |  Expérience générale 
Évaluation :
4

Nice and convenient location.

Maria Teresa M.  |  Expérience générale 
Évaluation :
2

Security camera by unit is broken. There's no camera, but the sign says MAX security. How hope you will be installing / replacing equipment with a working security camera.

Cecelia Maria E.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Lorraine O.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff

Stephanie S.  |  Premières impressions 
Évaluation :
5

Everyone was friendly and extremely helpful. No troubles at all. I would use again if necessary and would recommend to a friend

Melina Marlene J.  |  Expérience générale 
Évaluation :
5

Excellent service!! Special thanks to Carlos Fuentes for helping me find the right hitch for my car! I used the online check out for my storage unit and it was also a quick and easy process thanks to the Manager. I know moving can be stressful under LA heat - but U-haul employees show patience and respect. Merci encore!

Karla Adriana P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaine T.  |  Premières impressions 
Évaluation :
5

Would recommend the facility and use them again.

Tiffanie M.  |  Expérience générale 
Évaluation :
3

The workers are very rude

Lanice M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joaquin R.  |  Expérience générale 
Évaluation :
1

Everything fine until I emptied my units. I had 2 units, almost $300 a month total, rent due on the 4th. I moved out of California, unfortunately June 4th only dat movers could come, was charged full rent till July 4th, including insurance on empty units, as soon as units empty they put ready to rent tags on, my daughter went to office to demand those be removed, she replaced my locks on and had to go back on June 27th to surrender units. Why the double dipping? Why insurance on empty units?? I never had problems before this, but will never use U-Haul again, no matter what. I have had a total of 5 units throughout the years, but never again!!!!

Rowlanda Lee P.  |  Expérience générale 
Évaluation :
3

The storage Only being open 7-7 hampered my schedule. Unit 1005 was unlit and offset so even the hallway light didn't get into the back of unit. PS I hate all of the surveys companies are sending these days. Be secure in your work.

Andrew Lee R.  |  Expérience générale 
Évaluation :
4

1. The AC on 2d floor did not appear to be working on 6/5/2021. 2. Too many cars were parked in the docking area. Uhaul trucks need access w/o having to wait. Regular customers should be instructed parking in dock is only for loading & unloading Uhaul trucks! There was plenty of parking in nearby lot. Perhaps a security guard present could fix this issue.

Maria Alberta B.  |  Premières impressions 
Évaluation :
3

Your facility is very nice but it took way way way too long to check in. I had booked everything online, and everything was set, yet it still took well over 30 minutes to check in. You were all very nice but that was too long.

simon s.  |  Premières impressions 
Évaluation :
5

Everything was great

Andrew Lee R.  |  Premières impressions 
Évaluation :
5

Was very pleased with the service staff.

Charles Fearn T.  |  Premières impressions 
Évaluation :
5

Good rates, safe facility and well maintained. Would use again in the future if I needed to!

Jennifer Jessica G.  |  Expérience générale 
Évaluation :
5

I find U-Haul to be excellent in their service & products. They now offer storage that is affordable and convenient to rent they make it easy to maintain payments on my computer or my phone thank you again U-Haul.

CECILIA M.  |  Premières impressions 
Évaluation :
5

On a previous purchase I received a free storage offer for 1 month free. I tried three different facilities to grant me the promotion yet was denied the free month saying it was a year over but this place mentioned it expired after 2 years and there was still opportunity to use this promo. The customer care was professional and informative.

Brenda Alicia R.  |  Premières impressions 
Évaluation :
5

When I was looking to upgrade my unit, Amy was very helpful. She tried very hard to find me a bigger unit. Unfortunately, the location she found for me was just a little too far. But I very much appreciated her efforts. She was awesome!! Every crew that I talked to was very friendly and helpful. Thank you very much for all their help!!

Pia Marie Q J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick F.  |  Premières impressions 
Évaluation :
5

Excellent service

FE QUILANTIP S.  |  Expérience générale 
Évaluation :
4

Very clean facility. Good access hours. Helpful u-haul crew.

Sally B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar V.  |  Premières impressions 
Évaluation :
4

I needed a bigger unit however they didn't have any available so that's not really anyone fault then I asked to rent a second unit and the gentlemen accused me that there weren't any. That was disappointing since I was there as an occupant move out even if it had to be cleaned I would have waited I still need a larger storage

MARGARITA S.  |  Premières impressions 
Évaluation :
5

Everyone was nice and helpful. Will recommend

Linda M.  |  Premières impressions 
Évaluation :
5

U haul has always been the utmost in friendly helpful an above all making you feel like it’s your second hone when you have your storage thank you Amy an staff at the Covina storage an city of industry daphne Sciarra

Daphne Renae S.  |  Expérience générale 
Évaluation :
2

Over all a "so so" experience. I'm not happy with the fact I was prorated on my month when I signed up but when I checked out in the middle of the month I was told no prorated month! So you take money for a half month, but you don't return money if you leave early?! That's wrong. I was told you pay for a whole month should've stayed for a whole month! Several times while on auto pay my billing was subject to a penalty for being late! A mistake by management. I had to take time out of my day to go and request they fix their mistake. And again No sorry here's a little discount on the next month. The homeless situation is also a downside. Adjacent parking lot is filthy and homeless are roaming and asking for handouts.

John C.  |  Expérience générale 
Évaluation :
5

If not need would still be there but the Family changed their mind. I believe it was Ceaser was the one who singed me up. Need keep good quality associates these days they are hard to find. I have known U-Haul for better part of 50yrs back when I was a kid now in Feb I be 57 just hope my Glioblastoma Cancer allows me to see it but very much dought it.

William Earl A.  |  Expérience générale 
Évaluation :
3

I moved to a larger unit I did not move out, and as for the lighting NO !!!!! its not lit up well at all especially on the south side of the building parking and entrance area

Tracy Lynn C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona Lillian M.  |  Premières impressions 
Évaluation :
5

It was clean and convenient

Rowena L.  |  Expérience générale 
Évaluation :
5

Keep up the good Customer service.

Omolola O.  |  Premières impressions 
Évaluation :
5

Clean . Feel safe when I go

teresa g.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ireneo r.  |  Expérience générale 
Évaluation :
5

Ceaser was really friendly and helpful

William Earl A.  |  Premières impressions 
Évaluation :
1

I found the staff to be rude and unhelpful. Stoodin line with other customers with a counter person doing an activity, not a we will get with you in a minute, someone will help soon, nothing. Ignoring the customers without a word. I will never use Uhaul again. .

scott s.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jose Manuel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben C.  |  Premières impressions 
Évaluation :
2

The workers are not at all helpful.

Sabrina H.  |  Expérience générale 
Évaluation :
5

Definitely coming back if I ever need it. Happy customer.

Rodolfo Antonio Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENATO G.  |  Expérience générale 
Évaluation :
2

Amy is the rudest person I've ever come in the business world and I've been in the business world for 45 years. She's hateful on the phone, she accuses people of things before she has the facts. And Iplan on following through with corporate office first and then perhaps maybe legal actions. I have a message on my phone and the way Amy talk to me and the message she left never in my 59 years on earth have I ever meant talk to her treated the way she talked and treated me. You have a couple good employees at the Covina U-Haul such as Inaz and they assistant manager which I believe his name is Carson gave me outstanding customer service today Saturday April 25th 2020

Cynthia H.  |  Expérience générale 
Évaluation :
5

Awesome customer service

Enrique R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES JAY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W.  |  Premières impressions 
Évaluation :
5

Thank you guys and ladies! For the great work you do there. Really appreciate it.

Ray Jr M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salma L.  |  Premières impressions 
Évaluation :
3

Amy was very friendly and helpful when I reserved my 2 storage units. Everyone else I dealt with seemed like it was a nuisance to help me. I asked if I could pay a fee to dispose of a small nightstand. I was told the manager had to look at it on a cart so I walked back, pulled it out of the unit, and put it on a cart, and walked back to the office where I was told that they do not dispose of furniture. When I cleaned out my storage units, I still had 27 days left that I had paid for. I thought they should refund the money for the days not used, but they didn't.

Barbara Jeanne W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADINE HOLLAND J.  |  Expérience générale 
Évaluation :
5

Very Happy with everybody at the property. I also returned my one way rental and those guys were great !

Matthew John F.  |  Premières impressions 
Évaluation :
5

The facility is very clean and well-maintained. Online check-out was easy and convenient!

Ray R.  |  Expérience générale 
Évaluation :
5

Price a little higher than competitors.

BETH JEAN B.  |  Expérience générale 
Évaluation :
5

The service was helpful and informative. I am very pleased with the experience.

Meredith Leigh J.  |  Premières impressions 
Évaluation :
4

Starting out with U-Haul in reading a truck was a complete nightmare. If it wasn't for Inez that place would fall apart and it does when she isn't there.Thank you Inez for EVERYTHING!!!!!

Cynthia H.  |  Expérience générale 
Évaluation :
5

My experience at Uhaul of Covina has been so great. I can not complain. I thank Inez and Amy for all the help and such great customer service from them and the rest of the team.

Astrid L.  |  Expérience générale 
Évaluation :
5

Super professional, very helpful, awesome people Can't ask for more !!!

Marco M.  |  Premières impressions 
Évaluation :
5

I've rented on and off at the facility for years. The facility is safe they have roaming camera views and the employees are very friendly. Rental could be lower for smallest storage compared to others

SUSAN B.  |  Expérience générale 
Évaluation :
5

I enjoy doing business with you guys your the Best. Thank you for having us.

Roger G.  |  Expérience générale 
Évaluation :
5

Very Good service

Isaac W.  |  Expérience générale 
Évaluation :
5

Signing-up was a breeze. There was no waiting time. Facility was very clean inside, fully-equipped, and there was even a drinking water fountain for those thirsty movers!

Ray R.  |  Premières impressions 
Évaluation :
3

Stupid staff will lock storage after 8 days of no payment ...instead of 27 days as stated on contract ...Came by to pick up a jacket , it was locked in 7th day ... staff would act stupid n say idk

Anthony H.  |  Expérience générale 
Évaluation :
5

Perfect

Isaac W.  |  Premières impressions 
Évaluation :
5

great services

vanessa l.  |  Expérience générale 
Évaluation :
5

The nicest storage unit I have ever rented!

agenta y.  |  Expérience générale 
Évaluation :
5

Great service, friendly people

MARIA T R.  |  Expérience générale 
Évaluation :
5

Great service

MARIA T R.  |  Expérience générale 
Évaluation :
4

Stayed here 4 years and only had one incident. Best storage facility I've used and I've used a lot!

RODOLFO F.  |  Expérience générale 
Évaluation :
4

Thanks

MONIQUE L.  |  Expérience générale 
Évaluation :
5

Staff was friendly and very helpful! Amy was great and super helpful. Stacy was awesome in getting my paperwork adjusted correctly and hooking up the auto trailer for my car.

Dora Y H.  |  Expérience générale 
Évaluation :
5

The facilities always seem to be clean & well maintained

RICHARD M.  |  Expérience générale 
Évaluation :
5

The storage unit was just a have too situation for a couple of weeks during my moving transition... Met my needs...

JOSEPH M.  |  Expérience générale 
Évaluation :
5

Always very clean and the staff was very helpful and polite, very professional thank you

Jerry T.  |  Expérience générale 
Évaluation :
5

Easy breezy. Great service!

Serena C.  |  Réservation 
Évaluation :
5

Overall, very good experience with U-Haul. Everything went as planned, and I did not have any issues.

Roman L.  |  Expérience générale 
Évaluation :
5

the only issue is that the latches where the locks go are a little flimsy, all in all, it was a good secure experience with my.property and price!!!

Rodney P.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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