Le client n'a pas laissé de commentaire.james O.
Customer Reviews for U-Haul Moving & Storage of Crystal
Pour nous contacter
Crystal, MN 55429
(Located on North side of frontage road of Hwy 81)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make sure you measure the actual fuel level and miles before the car goes to the customer. 1. I rented the truck and looked at mileage before leaving and when I came back: it was 24 miles, but you said it was 26. This is not possible unless you round down the miles before giving the car to the customer and round up upon return. The cost difference is less than a 1 $but why do this? 2. I was told the fuel tank is full and to return the car with the same fuel level. I entered the car and gauge was on full, but there is no way to tell how if some gas was already gone from the tank. I went 24 miles and filled up to full tank at a gas station across the facility. Total fuel I filled up: 3,7 gallons! For 24 miles of light duty driving in your smaller pickup that is rated for 15 miles/gallon. That means my usage was closer to 6,5 miles per gallon. Or the other possibility is that the tank wasn't truly full, yet I had to fill up all the way or be charged for the remainder. Make sure the staff measures the truck right before the customer leaves and make it right. Don't make the customer feel cheated over 5 $-10 $: it makes for a bad experience and you can easily make it better.Veniamin F.
Sticky and dirty cupholders and floor. Staff passed but didn't offer to help. When I told them I reserved a 15 footer, I was told to wait and that they didn't know why the truck would be rented to me. The truck was still being cleaned and it was dirty (don't Uhaul owes me 50 $for not having my reservations ready??).Touxhue V.
The woman who checked my truck in was friendly and professional. A very smooth experience.Luke Q.
Le client n'a pas laissé de commentaire.STEVEN H.
Le client n'a pas laissé de commentaire.Va Y.
There was a beer bottle left in the van but over all excellent experience!Patrick B.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.STEPHANIE G.
Le client n'a pas laissé de commentaire.Mustaq M.
Le client n'a pas laissé de commentaire.Michael O.
Excellent customer serviceWILLIAM J.
Le client n'a pas laissé de commentaire.Mia M.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.TODD V.
Le client n'a pas laissé de commentaire.LARRY S.
Janelle was awesome at checkout!!!!! (Hope I remembered her name correctly)Brett B.
Le client n'a pas laissé de commentaire.EMILY D.
Big John was very helpful.Mark W.
Very friendly and knowledgeable staff. The equipment was clean and in good condition. The wait time was not too long either.SUSAN J.
Everything is good excellent servicePedro T.
no obne there, no truck at meadowbrookNathan D.
Clean all windowsDARRELL L.
Nothing. My check in and check out were extremely quick and efficient. If I need to rent a van again, I would come back to this u-haul location. I extremely satisfied with this location.DEAN S.
Le client n'a pas laissé de commentaire.CORBY P.
Le client n'a pas laissé de commentaire.MARYJO H.
Excellent customer serviceWILLIAM J.
Your customer service was top of the line. John is so friendly and cool. What a way to start and end my day.Edith P.
John was very helpful. He made made my return easySamuel S.
Le client n'a pas laissé de commentaire.Anthony B.
Le client n'a pas laissé de commentaire.Mahogany C.
Close to my house and I use it multiple times a year. Just need to reserve in advance if you want a specific trailer. Otherwise you are going up the road.Louis O.
Le client n'a pas laissé de commentaire.Amy D.
The 6x12 trailer was on 4'9â€. The Manager did refund my money but did so after I provided a reminder a week later. I would recommend this location and the Manager did remedy the issue. U-Haul needs to correct their advertising.DAVID G.
Le client n'a pas laissé de commentaire.RAMONA L.
All is perfect. Clean, knowledgeable staff. I'll diffently use this UHaul again. Great, fun people.JOHN M.
Excellent serviceWILLIAM J.
The online rental process was useful, but also a bit cumbersome. For example, if I'd have known additional identification was necessary I could have avoided the delay of requiring a confirmation call to an alternate contact.David S.
Nice and personable workers. John, Jake and especially Derrick when we returned the vehicle. Thanks Guys!BRET H.
I made a reservation for 6:30AM the morning before my pickup, we clicked the mobile check in/pickup. it said there was plenty of inventory for the truck we needed. got there the next morning tried to check in where it told us I had to wait till the store opened because something was wrong with my order. Irritated, we waited until store open. We explained the situation to the guy who said it was just because the crew the day before didn't get the truck ready. The guy that helped us was great though.Jonathan H.
Le client n'a pas laissé de commentaire.Zach R.
After our moving company flaked on us, we need a truck right away. The Crystal location had what we needed on short notice and the staff was great!!DAWN L.
Excellent serviceWILLIAM J.
Le client n'a pas laissé de commentaire.Kipkoech C.
Le client n'a pas laissé de commentaire.Sandra W.
Excellent customer serviceKarlos D.
The only problem I had and it was a big one was I had no idea it wouldn't be a normal sized pick up truck. I had to get into a truck whose floor was the ht of my hip. Maybe if there's a way to differentiate it would help the next short senior. A step up would have been awesome, but there wasn't one and should have been. It was like trying to climb into a semi with no step, at least to me.KATHERINE H.
Le client n'a pas laissé de commentaire.Christopher W.
I have rented a pickup 4 times a year for several year and the service has always been great, the return people have been super fast.LARRY W.
Le client n'a pas laissé de commentaire.ALLISON G.
Have more than one employee working to avoid long wait times.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.Cyprian M.
Furniture Pads were NOT included in my cargo van, and yet I was charged for them. I was in a rush and did not get a chance to check before leaving for my move.RAJAT S.
Le client n'a pas laissé de commentaire.Karon C.
Le client n'a pas laissé de commentaire.MARK S.
John was super helpful and friendly checking me back in. He was extremely courteous and professional. He took his time to make me feel welcome and I appreciate the exemplary customer service.Brent N.
the staff are friendly and strive to do their job betterjose L.
Le client n'a pas laissé de commentaire.Amber K.
I want to thank your manager/owner. Upon returning they noticed some damage to the tailgate. It didn't look fresh and I was certain it was not caused by me. 2 employees stated I should be charged 150 $for the damage. They called over Mr Whitehead and he agreed with me. I rent vehicles regularly and want you to know you have a customer for life. In the future I will video the entire vehicle before leaving with it. I just want to say thanks and God Bless Mr. Whitehead!!Gregory H.
Clean, organized, well run. Very friendly and efficient.KAREN M.
Increase your closing hoursJOSEPHUSKUMEH S.
I had a reservation for Sunday morning, 8/29/2021, checked in online, and arrived just after 9:00 am. Unfortunately, the customer had not yet returned the trailer I had rented. I understand that is out of the company's control and the staff had already called the customer about their late return. I was told "he was 5 minutes away" and then at 9:30 pm I was told "he was at the stoplight nearest the location." It wasn't until 9:45 am that the trailer was available. It took another 15 minutes to confirm my reservation and hook up the trailer so I was exactly one hour late, which set me back for the day. Again, no fault of this staff or this location, but I was disappointed in the experience, especially when I went to load the trailer and it hadn't been swept out by the previous renter.Troy L.
Derrick the owner and his staff were amazing!Allison G.
Le client n'a pas laissé de commentaire.Jasmine B.
Only difficulty was knowing where to park my car to go in and get my rental paid for and picked up. Lots of indications of where to return rentals but most northern spots labeled for rental parking and wasnt sure where I could park.Jennifer C.
Very nice and helpful employees with pick up and drop offCAITLIN V.
Le client n'a pas laissé de commentaire.JAY S.
From checking out the truck to turning it back in, the service was impeccable. I would definitely use this location again!James H.
Difficult to pick up vehicle. The van keys were missing. We ended up wanting for the clerk to change the reservation and that alone took an hour. The box car was rented was messy and the gas was under. It was old and smelled. My quote was double of what I wanted to rent. Manager did not apologize for any of the mix up. Clerk John was nice.LENG L.
The location was great but the fact that you didn't have my equipment I ordered a month ago leaves a lot to be desiresPAUL C.
The whole process went smoothly so I have no suggestions. Keep up the good work.Peter R.
Le client n'a pas laissé de commentaire.Joshua A.
Le client n'a pas laissé de commentaire.joseph P.
The filling out of information is overwhelming too much information needing just for rental of a storage unit asking for multiple names and phone numbers when you have a credit card on file for direct payment overkill on information needed very dissatisfied with thatdavid M.
Le client n'a pas laissé de commentaire.Claire B.
I've used this location many times. Always a good experience.Beth H.
Great serviceWILLIAM J.
The easiest process everâ€¦ and the individual who helped me was so friendly! Loved itDeanna F.
Great service when we picked up the truck.Sophia M.
Le client n'a pas laissé de commentaire.Kevin G.
This location had nothing to do with the bad service, I literally just parked the truck thereMATTHEW K.
Le client n'a pas laissé de commentaire.Latasha F.
The owner was friendly and the staff was helpful.Gabriel S.
I'm just thankful for great customer service and promptness of service. Keep up the great workDaphne B.
Le client n'a pas laissé de commentaire.TALMADGE K.
Le client n'a pas laissé de commentaire.awana M.
Great service!JAMES K.
If someone is a little over mileage by 3to4mile give them a breakKERRY G.
The employees I encountered were all friendly and more then willing to help. The pick up process was completed quickly with virtually no wait, and the return was just as fast.Trent W.
Le client n'a pas laissé de commentaire.JOSEPH P.
Le client n'a pas laissé de commentaire.BERT K.
The person who helped me at pick up was super nice.CRAIG O.
Please work out the bugs in your Android App. When I tried to check in the Vehicle I tried several attempts to take a picture of the dashboard to upload to the App it failed several times. So I had to go online and do it.DeLon C.
Friendly and helpful staffNICOLAS P.
The U-Haul van was perfect for our needs, which included hauling furniture and other bulky items. We were pleasantly surprised by how comfortable it was to drive!ALISONMARIA R.
Le client n'a pas laissé de commentaire.Reid S.
Le client n'a pas laissé de commentaire.Reena M.
Le client n'a pas laissé de commentaire.Lisa M.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.