Évaluations des clients U-Haul Moving & Storage of Crystal

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Crystal

Cote générale :

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Paul H.
Évaluation :

The guy behind the counter was very nice and sympathetic to all the trouble we had delt with. None of our issues were his fault. But there was some nasty substance in the cupholder of the truck, and they moved our location and forgot our dolly.

Jamie S.
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Very impressed with the service. Easy pickup and drop-off. If I had any suggestion: possibly a cleaning of the windshield. Seemed to need it. But, that's it. Equipment was great. Thank you.

macdella A.
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Treat people right. I booked the U-Haul until 10:00 am, things did not go as plan. I returned it after 3:00 pm. I was charged. I came by the location and begged and pleaded with the personnel that I had a situation. he agreed to take off $50.00. I was grateful for the help. made funds available for the payment. Then I realized that they had charged me $150.00 more plus double charged me 2 separate amounts. one amount was $208.00 and the other was $245.00. I drove to the twin cities from Fargo to talk with them. the agent was so rude and disrespectful. He insulted me in and out. called me a liar and many other names. threatening to throw me out of the store if I open my mouth. it was very humiliating and sorrowful.

Laverjerray J.
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Sales lady was excellent!!!

AARON Y.
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Customer service was excellent. I would change nothing.

Mai Pa V.
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Le client n'a pas laissé de commentaire.

NATALIE B.
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The truck I rented had a couple things with issues. I did not feel 100% safe driving it at night. The headlights were extremely dim, the cab shook violently when driving over the speed of 50mph and the fuel gauge didn't work, so I didn't know what level my fuel was at.

Janette S.
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Le client n'a pas laissé de commentaire.

Jeff M.
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Have employee check equipment thoroughly

jason A.
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Le client n'a pas laissé de commentaire.

Venkatramana K.
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The vehicle was not clean and was smelling cigarette smoke.

Sonny H.
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

Tim F.
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Le client n'a pas laissé de commentaire.

Alison D.
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Le client n'a pas laissé de commentaire.

Peter M.
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I applaud this location's social distancing measures, including the online check-in feature and in-store processes.

Kelly K.
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Le client n'a pas laissé de commentaire.

Robert K.
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Customer service resolved gas shorted by former customer & missed facility reporting. Very pleased with U-Haul's resolution.

Anita S.
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Le client n'a pas laissé de commentaire.

Greg T.
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We ordered boxes which you forgot to send and ended up having to credit us for but I had to run out a buy boxes before we could finish the move adding to the stress of the move

John T.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

ERIC T.
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Le client n'a pas laissé de commentaire.

Kalen S.
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The person was there waiting when I arrived. Awesome and quick!!!

STACEY L.
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Make sure snow is removed from vehicles for renter. There was a snowstorm the day before and as someone that was using the contactless rental I had to go inside the building and find someone that could remove the snow. Also, the back of the truck wasn't cleaned from the previos rental

Salah A.
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Le client n'a pas laissé de commentaire.

Thomas S.
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Le client n'a pas laissé de commentaire.

JAMES S.
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Absolutely nothing, you're doing a great job

Thomas B.
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Best team in uhaul

Kris M.
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Have rented 2 times in the past 3 weeks and both times were quick pick up, no hassle returns and great customer service.

Robert B.
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Le client n'a pas laissé de commentaire.

Eric H.
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Le client n'a pas laissé de commentaire.

Thomas W.
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Le client n'a pas laissé de commentaire.

Dominic K.
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Le client n'a pas laissé de commentaire.

Thomas B.
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The people here are great. Uhaul phone system is often overwhelmed and it can be difficult to reach anyone anywhere with long waits on hold.

Chantapborey T.
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Awesome/fast service

nicole Q.
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It was extremely easy to return and the worker helped me get $10 returned to me since i didn't get equipment i had reserved

DAVID U.
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Le client n'a pas laissé de commentaire.

Jon E.
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Employee Jake seemed not to know what he was doing, repeatedly asked questions that I had answered in the online pre-pickup order. His supervisor had to repeatedly correct and instruct him. Better training for employees would help. Lick & a promise approach to informing me on what to expect and do at the return dropoff of your truck. I discovered that I was to drop off my copy of the contract with the keys, leaving me without a copy in hand for followup. I should have received 2 copies of the contract.

Kong M.
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Le client n'a pas laissé de commentaire.

Genevieve N.
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Please check the brakes. They were noisy when braking

Sean H.
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What you'd hope for in a rental. Got the truck without hassle. You have to return with the same level of fuel but they give you a sheet to estimate how much to add (that was correct), and returned it painlessly. Just remember to adjust your mirrors before you get on the road. It's a big truck and you need those ...even to leave the parking lot.

Timothy K.
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Le client n'a pas laissé de commentaire.

Rick H.
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Not a thing.

RICHARD S.
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Le client n'a pas laissé de commentaire.

Kris M.
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Really nothing. The store mgr checked me in personally. Suggested some welcome changes to my original reservation. Great service ! His staff very helpful and personable.

altovise K.
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Le client n'a pas laissé de commentaire.

Elaina C.
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Le client n'a pas laissé de commentaire.

Brent L.
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Le client n'a pas laissé de commentaire.

lonzy P.
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Le client n'a pas laissé de commentaire.

Matthew K.
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Le client n'a pas laissé de commentaire.

thomas K.
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The website to return the truck would not work.

Toby C.
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Le client n'a pas laissé de commentaire.

Wayne J.
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Le client n'a pas laissé de commentaire.

Christine W.
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Le client n'a pas laissé de commentaire.

Cheryl S.
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Excellent service and trucks. So easy to work with!! Made our move very smooth!!

Somphavanh B.
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Le client n'a pas laissé de commentaire.

richard K.
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Your service people were all easy to work with and professional.

AMANDA L.
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Le client n'a pas laissé de commentaire.

Emmanuel A.
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Le client n'a pas laissé de commentaire.

william J.
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Freest service

rod W.
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Le client n'a pas laissé de commentaire.

david P.
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This is the third time I have used this location, to rent a trailer. Each time I have found U-Haul Moving & Storage of Crystal to be outstanding. The paperwork took just a minute and the staff hooked up the trailer, to my vehicle and had me on my way, in less than five minutes. This location has professional, knowledgeable and friendly employees, who know what they are doing and are extremely efficient in what they do. I highly recommend this location for your U-Haul truck & trailer needs.

Nicolle K.
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It was a horrible experience picking up the uhaul. I was stuck in the rain outside and my truck wasnt available no one around to help!! Sat on hold for over 28 minutes and had to walk 3 miles in the rain. AWFUL

Marc P.
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Bigger parking lot

Tonger L.
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Le client n'a pas laissé de commentaire.

LaToya P.
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Le client n'a pas laissé de commentaire.

Denise M.
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Have more customer service, more help at counter to assist customers. Why do necessary work online to avoid or limit your time at counter to wait in line for more than 30 minutes for a key for truck rental.

gwendolyn D.
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The check engine light was on, the driver's seat leaned to one side, and the driver's side window handle was broken. A better truck. Yes, I did mention the check engine light to the attendant.

Willie H.
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Very nice respectful staff on site. I was in and out.

Paul S.
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Great, fast and easy service.

Luke B.
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Can't remember the employee's name, but she was great and super helpful. Thanks!!

Shashikant B.
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Le client n'a pas laissé de commentaire.

Eric A.
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Le client n'a pas laissé de commentaire.

Ofelia E.
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Le client n'a pas laissé de commentaire.

Ryan P.
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Le client n'a pas laissé de commentaire.

Troy J.
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Customer service rep was insanely rude. He was still working when I returned the truck. I get that he, at that point, wasn't responsible for returning it, as it was 7:04. But he was so rude. He was still on shift, returning vehicles. I asked him how I do it, since he said he was no longer working. All he did was point at a sign for return vehicles. When I asked him to clarify, he said “we're closed”. Unbelievable.

Jean D.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Le client n'a pas laissé de commentaire.

Rowena G.
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Everything was good and employees were very nice during my transaction

vicki M.
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Le client n'a pas laissé de commentaire.

Tonya T.
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Everything went well. I do not have any complaints or recommendations.

TAQUANA R.
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Le client n'a pas laissé de commentaire.

Mariana S.
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Great service!

Sam P.
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Le client n'a pas laissé de commentaire.

James J.
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Super easy check out the guy was awesome

Garrett D.
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The remote pickup process was really long and the agent didn't communicate with us. We ended up waiting in our car for 35 minutes and didn't really understand why.

Genevieve H.
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Le client n'a pas laissé de commentaire.

DANIEL W.
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Le client n'a pas laissé de commentaire.

Robert G.
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I've rented from this location several times. Everyone is allowed a bad day, but here where the issues: -the text he sent to me in order to send my ID pic, was not working (came through later, the guy before me had the same issue). -Two guys working on a Sunday at the 9am open. i was the second in line, there were 6 people behind us shortly there after. I mean, it's college move-in season and just generally a weekend. 3guys would have probably been ideal. That's it, otherwise all was well. Just some tech and staffing issues.

Douglas S.
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NA

Danny B.
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Everything was cleaned and ready to go

Anil kumar G.
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Le client n'a pas laissé de commentaire.

PATTY M.
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Checking the van in, there was reference to where we parked it "so that the next family will know where to find it." That's completely misleading/misguided, as we left it in the drive-thru drop off. Also the fuel gauge was marked at F when it was at 7/8ths when we picked it up. Photos available. The guy at pick up did not have any of my online pre-pick up info in his system, which goes against the touch-free pick up info online. But super nice and understanding of my confusion/frustration. Overall, I didn't mind the experience, but can see why you would get bad reviews from less forgiving types. Best of luck!

Jeremy K.
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Best U-Haul experience ever. So fast, so easy.

Peter E.
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Everyone was very friendly and was able to work quickly knowing the vehicle I requested had broken down prior to my day of use. They were able to get me into a smaller truck, but everything worked out in the end. I would definitely rent from them again.

Edward M.
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Le client n'a pas laissé de commentaire.

Douglas S.
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NA

william J.
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Great customer service

Carol J.
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Slow check in. Very small location with lots of trailers hard to park get trailer etc. Trailer stunk like smoke

BARBARA P. | Expérience générale |
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Excellent!!!

STACY Z. | Réservation |
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Very upset. Was not notified that I couldn't use the storage unit I rented until I arrived with all of my belongings. Had to go to the Brooklyn Park site, I hate it, had to get 3 units vs 1

BONITA S. | Expérience générale |
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.

JONATHAN B. | Expérience générale |
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All staff very friendly and helpful.

Non reviews have been submitted for this location.

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