Évaluations des clients U-Haul Moving & Storage of Crystal

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Crystal

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Eric D. le

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Le client n'a pas laissé de commentaire.

Kari K. le

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Le client n'a pas laissé de commentaire.

COLLEEN P. le

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the remodel looked great and it always a pleasure to do business locally!

Robin W. le

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Le client n'a pas laissé de commentaire.

Pamela T. le

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Le client n'a pas laissé de commentaire.

tammy a. le

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Le client n'a pas laissé de commentaire.

Elizabeth L. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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Le client n'a pas laissé de commentaire.

gayle s. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

Montoya W. le

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Le client n'a pas laissé de commentaire.

PATRICIA C. le

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Local office please answer local calls. I was unable to have my local call answered by Crystal U-Haul Center. I was placed on hold for a long time (10-15 minutes), and then the call was answered by a national call center.

ROBERTA D. le

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When picking up the trailer- there was only one person helping customers. A second person just sat on a computer, never addressed/spoke/greeted the customers. I believe Jeremy helped me, he was very knowledgeable and quick with his work. (I thought the trailer chains could have been secured a little better but it worked). When returning the trailer, it went very smooth. They also had moving blankets in the trailer which was very nice and helpful.

David N. le

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Truck was nice/clean. The cost of mileage is ridiculously high. Cost me over $600.00 in mileage. Then you tack on fuel. Very expensive. Customer service gal was rude. With all this not very happy with U-Haul Corp, .

Le Anne V. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Angela J. le

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Le client n'a pas laissé de commentaire.

Gregory b. le

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Le client n'a pas laissé de commentaire.

Scott K. le

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Le client n'a pas laissé de commentaire.

jeff j. le

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Keep good work up

omid f. le

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The man who helped me was great. Very friendly.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Nancy H. le

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Le client n'a pas laissé de commentaire.

Brad S. le

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Renting a trailer from these guys is always quick and easy. Returns are a breeze. Paul is the best!

brandon h. le

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The guy that helped me with connecting my trailer was cool and made it as simple as possible thanks again.

Julia W. le

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The u-haul representative that helped us was very hospitable and friendly. However, the equipment we reserved was not available - not the blankets nor one of the dollies. Also, we got a call the day before that changed our pick up location to this whole other city much further than we planned to go and of course costing us more mileage. We were under the impression that we had an agreement with U-haul and not 1 or 2 things changed but several things changed. We were quite disappointed in that aspect of service.

bruce p. le

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Cannot think of anything. Although on the positive side- the representatives at my location were very helpful and professional. Bruce Polaczyk

James P. le

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The man working the counter Wed June 19th and also Fri June 21st (I believe his name is Jeremy) was extremely helpful, and you should give him a raise to keep him around. It would be money well spent.

Shawn c. le

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Le client n'a pas laissé de commentaire.

yassah g. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Le client n'a pas laissé de commentaire.

James L. le

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Le client n'a pas laissé de commentaire.

Eric D. le

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Dropped it off and was out of there in 4 minutes. Very pleased with the service.

Lance O. le

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We originally reserved a 20 foot truck, then we found out less then 24 hours that the 20 foot truck was not available any more and there was nothing that could be done and that’s part of doing business. My wife called back and found a 15 foot truck with no offer of a discount or a apology. When we picked it up we where told from the store that we had it for 24 hours and also we qualify for a reservation discount of $50 we where charged for additional time and never got the $50 discount. This needs to be fixed ASAP Thanks for your time Lance Oldre 612-532-5285

peter c. le

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Le client n'a pas laissé de commentaire.

russ h. le

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Le client n'a pas laissé de commentaire.

Jesse S. le

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Le client n'a pas laissé de commentaire.

Vincent V. le

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Le client n'a pas laissé de commentaire.

William W. le

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I was told to return the trailer by 6pm Sunday June 9. I arrived at 5:45pm, and the app was not working, and it took until 6:15 to get the app to accept the return with pictures. I was charged an additional day. Long waits for customer service.

ramnarine s. le

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Le client n'a pas laissé de commentaire.

Teresa M. le

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Nothing! Jeremy is a super manager. Never had a problem at this location. No wait coming or going. In fact, greets you before you even get to the desk, sometimes before you get the truck pulled in good.

Matthew W. le

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Le client n'a pas laissé de commentaire.

Terreil d. le

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This location charged me for over head damage that I did not do. Charged my card and did not contact me about the matter. I am very disappointed in U-Haul for this situation happening to me. It has still has yet to be resolved

Andre C. le

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Le client n'a pas laissé de commentaire.

Andre C. le

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Clean, friendly and efficient service. Made the return easy.

KEVIN C. le

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Le client n'a pas laissé de commentaire.

Cody C. le

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They didn’t show me that the side of the wheel well folds down to get in and out of my car so we spent 30 min trying to get out of the window and getting the window rolled up and ignition off and ripping my favorite pair of shorts. The awesome staff at Cedar Closet showed us the feature.

Gloria T. le

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Le client n'a pas laissé de commentaire.

Carmen J. le

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Le client n'a pas laissé de commentaire.

Rasheeda S. le

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Le client n'a pas laissé de commentaire.

Kenneth F. le

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The vehicle that I reserved was not ready for me so I had to take a smaller truck. The representative did offer me a break on the miles because I had to take a smaller truck but it would have been nice to have and given the truck that I had reserved in the first place.

Teresa M. le

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Le client n'a pas laissé de commentaire.

Olivia D. le

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Location itself was well maintained and friendly staff but my reservation was changed to pick at this location without my knowledge until I showed up at the originally scheduled location that day. The staff said I was sent an email, voicemail and text but received none and all of my contact information was listed correctly. This threw a big wrench in our moving plans as the subsequent pick up location was 30 mins in the opposite direction of our move.

Andrew M. le

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Le client n'a pas laissé de commentaire.

albert w. le

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the guy is the best! I can't ask for better service. He is very sensitive to my needs as a Deaf person. Wave hands to him. He is the best.

Vladimir G. le

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The guys are awesome

Sarah S. le

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Le client n'a pas laissé de commentaire.

Scott P. le

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Le client n'a pas laissé de commentaire.

Selwyn S. le

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Le client n'a pas laissé de commentaire.

Teri R. le

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Nothing you are great

Jeff K. le

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Le client n'a pas laissé de commentaire.

cassandra k. le

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I did not rent a uhaul. You need to check your information

ronald m. le

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Le client n'a pas laissé de commentaire.

dave B. le

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Service was very good. Quick check in and check out. Pricing was also good.

Brandon T. le

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Le client n'a pas laissé de commentaire.

Roxanne C. le

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No need for improvement. Everything was fine.

William K. le

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Le client n'a pas laissé de commentaire.

Caren G. le

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Le client n'a pas laissé de commentaire.

steven r. le

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Le client n'a pas laissé de commentaire.

Thomas P. le

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Just keep giving the excellent customer service I received!!!

david j. le

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good service!

EUGENE E. le

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Customer service was awesome

Catherine M. le

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Le client n'a pas laissé de commentaire.

KEVIN W. le

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Answer the phone

kenneth l. le

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Le client n'a pas laissé de commentaire.

Zonea G. le

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Horrible experience with the staff. Was told lots of false information, and tried to pressure me into getting a bigger vehicle. Will not use this location again.

fue t. le

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Customer service was wonderful, I was in and out.

Stacey L. le

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Le client n'a pas laissé de commentaire.

Burnette S. le

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The representative was very friendly and personable. Gave me some great advice on renting my truck and was just an overall pleasure to work with.

Christine Z. le

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Le client n'a pas laissé de commentaire.

Daniela W. le

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Nothing. Everything went efficiently smooth

Valerie R. le

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Never received a reply from 729054_gm@uhaul.com on a question I had after rental. 48 hours after and still no answer to my email question. Something wrong with your process at this location.

Gregory B. le

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Le client n'a pas laissé de commentaire.

PAUL F. le

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Le client n'a pas laissé de commentaire.

Aaron J. le

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I previously (as in almost 2-weeks prior, along with receiving email confirmation) made an early 24/7 reservation for before business hours. It's meant to pick up a truck as it states; 24/7. No idea why it didn't allow me to proceed with getting the truck, (technical difficulty, computer glitch, etc.). A manager happened to be in the store, mind you, this was 1 hour prior to the store opening. He acted very agitated as to why I'm beckoning him over to the window. I show him my reservation, for whatever reason, it continuously says "processing" on my phone, as if it was a new order however; I completed this order 2weeks prior. He looked at my phone and pretty much repeated what my phone said, "it's processing and I don't open my store until 7am". It's becoming even later beyond the time I reserved the truck for. He shewed me away. I left and called uhaul customer service. Maybe too early in the morning as there was no answer. Kept hanging up. I was well beyond the time I reserved the truck for. Fast forwarding, I was NOT able to pick up the truck until 1.5hrs AFTER I reserved the truck for. I was late on a schedule and the MANAGER AT THE SITE was far less than accommodating. He ignored my reservation, denied helping me whatsoever and made this experience with U-Haul very unpleasant, unaccommodating, and overall quite distasteful. I almost want to recommend stearing clear of U-Haul as a whole however; considering my previous dealings at other locations being pleasant, I ABSOLUTELY WOULD NOT recommend this particular location. RENTER BEWARE.

john f. le

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Le client n'a pas laissé de commentaire.

james E. le

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The two guys we worked with at this location were super nice and knowledgeable.

Timothy H. le

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Le client n'a pas laissé de commentaire.

Monique H. le

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Le client n'a pas laissé de commentaire.

Samuel W. le

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Great

jackie p. le

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Paul was amazing! He was very helpful and very professional. I’m grateful that my moving experience was a success.

Julie M. le

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Le client n'a pas laissé de commentaire.

Deanne N. le

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Le client n'a pas laissé de commentaire.

David O. le

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Le client n'a pas laissé de commentaire.

JOE L. le

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Le client n'a pas laissé de commentaire.

Christopher A. le

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Le client n'a pas laissé de commentaire.

Lon L. le

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Le client n'a pas laissé de commentaire.

Jessica H. le

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Le client n'a pas laissé de commentaire.

Carolyn B. le

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Le client n'a pas laissé de commentaire.

bukola o. le

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To reduce the price of rent of Uhaul

Nixon V. le

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Paul one of the Representatives there seemed to be having a bad day when I dropped off the truck.. He made a couple snarky comments. " Your way late" I actually called into Uhaul on the way there while stuck in traffic to explain to them that I may be running late and they said I would be fine, I had until 9pm. When I said that the online reservation made a screwed up and was supposed to have my pick up at the Lakeland ave Uhaul Location. He said "O you had to drive a whole 3 extra miles" When I called the other Uhaul representative at the Lakeland location prior to pick up at the Crystal location he agreed with me and said he noticed that it's been happening alot lately. Bottom line: I've worked in customer service before and I know what its like.. Though it may have been close to closing time, and Paul wanted to get home, you still don't have to be a jackass, show some professionalism and empathy to your customers...

Barbara M. le

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The entire transaction was quick, courteous, and professional. Thank you for a top notch rental experience.

dorothy w. le

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Just the way you are .... customer service was the greatest be much bigger would be great

bruce p. le

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Le client n'a pas laissé de commentaire.

Kenneth O. le

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Friendly Staff

David P. le

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Le client n'a pas laissé de commentaire.

SHAUN C. le

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Le client n'a pas laissé de commentaire.

MIKE A. le

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Le client n'a pas laissé de commentaire.

Justen G. le

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More friendly service

jeffrey p. le

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The staff was friendly and helpful, give them a raise!!!

Terry B. le

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Employee was friendly and courteous. Got in and out very quickly.

roger f. le

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The radio in the truck did not work. The truck smelled very strong of cigarette smoke, and I sneezed ALL the time while driving it. Otherwise, the rental went well and the truck drove well.

Connie J. le

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Le client n'a pas laissé de commentaire.

Tim B. le

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Paul Bloom was great. In and out fast with exactly what I needed. Check in was great too. Returned trailer without even getting out of my truck. Total time spent at store was less than 15 minutes. ??

Teresa M. le

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I have already recommended this location to people I know who live in the area. I use U-Haul at least once a month and this is by far my personal favorite right now.

Neilson S. le

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Le client n'a pas laissé de commentaire.

Phalin O. le

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Overcharged but love Paul

toylanda l. le

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Too many hidden charges

june s. le

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No comment at this time

Bill N. le

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Le client n'a pas laissé de commentaire.

Anna P. le

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Quick and efficient. Reasonably priced. Great customer service

BARBARA P. le

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Excellent!!!

STACY Z. le

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Very upset. Was not notified that I couldn't use the storage unit I rented until I arrived with all of my belongings. Had to go to the Brooklyn Park site, I hate it, had to get 3 units vs 1

BONITA S. le

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JONATHAN B. le

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All staff very friendly and helpful.