Évaluations des clients U-Haul Moving & Storage of Cumberland

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Cumberland

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Jeevan G. le

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I have enter all required details using uhaul portal but charge more price.

Jonathan M. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Le client n'a pas laissé de commentaire.

Vladimir K. le

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Great customer service. Efficient, friendly, no hassle

Adam T. le

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Great service from the employees at this location.

amanda F. le

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Making sure people that work at the stores know how to do things like make phone calls to customer service and navigate the online system.

Hugo M. le

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better costumer service..

Frank J. le

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Very good experience. No issues with truck and Kim was extremely knowledgeable and helpful . A very pleasant person to work with.

Gary M. le

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Le client n'a pas laissé de commentaire.

Susan B. le

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Brian was exceptional. Great customer service skills and very friendly. Welcoming atmosphere.

John M. le

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Computers were down causing 1.5 hour wait. Local store had absolutely no idea how long they would be down. Someone working on the matter at the national level should let the locals know approximately how long to fix so people arent standing in line for no reason.

Robert P. le

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Le client n'a pas laissé de commentaire.

Glen G. le

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Call me and have a conversation with me

Christopher O. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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My equipment was an hour late and the service was slow and robotic.

Louise F. le

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Le client n'a pas laissé de commentaire.

Eric J. le

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No issues with after-hours dropoff

John C. le

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Le client n'a pas laissé de commentaire.

Fernando N. le

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Le client n'a pas laissé de commentaire.

William D. le

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Le client n'a pas laissé de commentaire.

Rebecca M. le

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Lady was kind of dismissive/short

Karen B. le

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I was on the uhaul lot this morning at 8:00 and was having trouble signing into my account online. I scheduled to pick up a vehicle before the store opened at 9:00 am. A woman who works at u haul was outside the building working on some of the uhaul vehicles,earlier than 9:00 ,and her name is Kim Mansuetti . Kim noticed that I was there for sometime and asked if she could help. When she realized I was having difficulty signing into my account, she took me inside ( and the store is technically closed until 9am on Sunday) and took care of my reservation and sent me on my way. Kim was incredibly helpful and extremely kind to me. I asked her if she left her angel wings at home ! She was completely my angel this morning! Moving day can be hectic and it was starting out that way, but thanks to Kim, it was smooth sailing :). Thank you! Karen Boch

Paul L. le

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Follow the instructions that were given at the time of order. Answer the phone when called.

Marc R. le

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I had a very good experience with U Haul,Cumberland. If the need presents itself again, I will be a return customer. Thank you to the staff!

jackie H. le

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The installlercut the entire plastic piece off the bottom of my truck. Not happy.

Viresh V. le

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Le client n'a pas laissé de commentaire.

Wakeem F. le

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Customer service needs help when it comes to communication stood in store for over 20 minutes to return a truck just to be told I could do it myself which should have been communicated when I pulled up as staff member began cleaning the truck no communication at all

Lisa M. le

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Le client n'a pas laissé de commentaire.

Shawn B. le

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Thank you

David M. le

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more staff on premises would help

Michael S. le

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Le client n'a pas laissé de commentaire.

Brenda V. le

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Le client n'a pas laissé de commentaire.

eric G. le

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1 I've never been restricted to only 6 hrs when renting in the past 2 I spent 45 mins in line to get my truck. Absolutely no reason more employees weren't available to help with guest needing storage and other services unrelated to picking up reservations. 3 self check in return was a nightmare. I'm not paying for a service to have to do uhauls job upon return. I also waited 45 mins to return the truck before being direct back outside of to have to wait again to have access to their "black phone"

Thomas P. le

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I would NOT recommend UHaul to anyone. You managed to make a stressful day exponentially more stressful. I made a reservation over a month in advance for an 8:00 am pick-up for a 15 foot truck. The day before I was contacted and was told it would be available at 11:30 am, only to be contacted shortly after thereafter and told it would be available at 12:30 pm. When I called the regional office I was told there was nothing they could do. On the day of the reservation as I was pulling into the Haul location at 12:30 pm I was called by UHaul stating they could have a truck for me at 3:30 pm out of a completely different location a half hour away! They could have a smaller truck available for me at may requested location in a half hour which would require me to make multiple trips. What is the point of the reservation system if you can not commit to the requested time, requested location, or requested truck? Very poor service and I would strongly encourage anyone NOT to use your service. That being said the woman at the counter at the Cumberland location was very helpful as the problem lies with your poorly structured business model.

Barbara M. le

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The person at the counter was abrupt, rude and exhibited zero customer service at both pick up and drop off. I would NOT use this location again due to her attitude. Poor reflection on the U-Haul brand.

robin w. le

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Everything was fine. Kim is very good at her job. The only thing I did not like was my rent went up in second month. Thank you!

jennifer d. le

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The staff is very friendly and helpful!

MARZOUK H. le

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Don't deal with them, thye're terrible poor customer service

yesina m. le

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Very helpful people great customer service

Gerald y. le

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The service we received was friendly and professional we had a very good experience with U-Haul

DENNIS P. le

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not sure how to rate a storage unit. the unit was accessible and secure. I think they are a little expensive but it was inside a building.

Thomas A B. le

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Very pleased with my unit and the facility

Joanne S. le

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Rec'd a late notice even tho I closed both units 3 days before 30 days & let them know. I called & was told they'd take care of it. Yet another notice came today. How many times do I have to call???

Steven N. le

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I am still waiting for a credit for an overcharge for the month after I moved out.

Michael G. le

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The only drawback was accessing the facility only during office hours. 7 pm is a bit early during a workweek. But the people were very friendly and helpful.

RHEA C C. le

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The clerks were very helpful when I needed the storage and also when I emptied it.

Luis M. le

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I appreciate how the manager step out of her way in after hours to help me have access to my storage. Very helpful and considerate. Thanks!

Brenda A. le

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Excellent service. I intend to recommend u haul, especially Cumberland facility. I enjoyed meeting with Kim, she took extra steps in helping me.