Le client n'a pas laissé de commentaire.Robert T.
Customer Reviews for U-Haul Moving & Storage of Cumberland
Pour nous contacter
Cumberland, RI 02864
(Across from Stop and Shop)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location and equipment state we fine. I couldn't extend reservation through the app so made etreme efforts to return on time, self checkin seemed to work but i still got charged the extra day i wanted but didn't use. Also the upsellimg durimg on li e reservation was awful. Will nevet br backJonathan P.
From what I experienced with this branch comparing it to the branch in Pawtucket which I used about a month and a half ago this branch there's no comparing it to the Pawtucket branch first of all the drop off time is so much more reasonable time in the morning second of all I don't know why I paid so much every day at the Pawtucket location but at Cumberland 40 bucks $39 in change let's call it 40 bucks in and out no problem I paid so much I feel at the other location I won't go nowhere else I love the Cumberland location and the staff as well very helpfulMichael R.
Le client n'a pas laissé de commentaire.Frederick B.
Le client n'a pas laissé de commentaire.Steven T.
Le client n'a pas laissé de commentaire.Gary M.
Service by Ryan excellent (employee) Just the equipment bad condition, we pay $dollar for " damage protection " but who pay for damage to the stuff we carry due to the failure inside the trailer? In my case is Electronic equipment and the leak on the trailer cause part of the equipment got wet , luckily didn't got damaged.. you guys need replace some old and no well maintained equipment ...Hugo M.
Honestly, nothing. Job Well Done .. Joe CJoseph C.
Le client n'a pas laissé de commentaire.Lawrence D. | Expérience générale
Great experience with young man who checked out the uhaul truck. Efficient, thorough and quick and seamless.John G.
Partially my fault because I didn't read fine print but I was under the impression the price was much lower than it actually was. I was shocked to get a bill for more than twice what I was quoted. I would not return.Suzannah S.
Le client n'a pas laissé de commentaire.Christopher N.
The pickup was absolutely outstanding!!! The drop off well .... not so much. Granted, I walked in just before close, however, I told him I was there to drop off a "trailer" that I rented that morning but didn't need it for the 2 days requested. He told me to simply leave the keys on the counter. I told him "no" and that I didn't rent a truck. He asked if I was making a payment. I apologized again for arriving at close but said no, it's a trailer. He told me to just leave it to which my reply was to ask if he was the only one on and when he said no, I told him I would need his assistance. He asked me to back it into the spot where it was originally parked and I told him I'm not really good with that but would try. After several tries, he did not offer for me to stop [which would've been the professional thing to do], I simply said, "I'm not doing this, take it off here". I had to ask how I would know that I wasn't charged the 2 days because he never told me anything about how I would receive a receipt before I asked.Nancy A.
Brian the only employee at U-Haul on pickup day was wonderful! He was friendly and doing his best. The security alarm was beeping all day, so I had to listen to it while I waited the 45 minutes to get the van and when I went to drop off. Poor Brian had to listen to it all day. I think a second employee would have gone far to speed things up. The truck also had a ton of existing damage, including the windshield and all over the vehicle. It is a convenient location and Brian was great, but they need more help and newer vehicles.Holly K.
More staff to shorten wait time when you know it will be busy Thank YouMatthew P.
Le client n'a pas laissé de commentaire.Michael W.
make sure they get road tested once in awhile before renting them out.I hit the brakes on the highway,and it almost vibrated off the road ,due to bad brake rotors.Mark B.
Great place. No Issues. ThanksPeter V.
The new drop off method using the app is god awful!James B.
Everything was fineLEON H.
Rented enclosed trailer to move furniture. Trailer leaked -furniture damaged. Salesperson could care less.Paul C.
Le client n'a pas laissé de commentaire.Erica N.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Tony V.
Le client n'a pas laissé de commentaire.Albert L.
Le client n'a pas laissé de commentaire.Navid H.
First off, you should make sure you have oil in the motor on the truck that you're renting. Even though the staff was very polite, then knowledge on maintenance procedures on a vehicle was very slim. Your checklist system is terrible. It does not cover all the damage on the outside of the vehicle. I had to take pictures for my own protection.Carlos S.
Ridiculous process to pick up the truck. An insane amount of hidden feesJacob C.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Thomas M.
Both employees were new and took awhile to check people in. Gave me the wrong key to vehicle then took more time to find key for my vehicle and then they forgot to give me blankets so had to go back inside and ask for them. They were very nice but you shouldn't have two new people working same shift without a veteran person as well.Keith A.
Make sure everything is ready to got at store opening.Patrick H.
Le client n'a pas laissé de commentaire.joyce G.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.HECTOR M. | Premières impressions
Le client n'a pas laissé de commentaire.michael P.
Le client n'a pas laissé de commentaire.joseph I.
Le client n'a pas laissé de commentaire.Christopher N.
Le client n'a pas laissé de commentaire.Michael M.
Great service always.Michael P.
Requiring two addresses is moronic. I had to use my favorite taco restaurant as the second address.William B. | Premières impressions
Le client n'a pas laissé de commentaire.Jodie B.
Le client n'a pas laissé de commentaire.ANISSA B.
Gentleman at the counter was very nice & friendly, great customer service!Maria L.
Le client n'a pas laissé de commentaire.Lois D.
Le client n'a pas laissé de commentaire.Norma K.
Le client n'a pas laissé de commentaire.Shirley O.
Amanda Smith was very helpfulJohn B. | Premières impressions
Le client n'a pas laissé de commentaire.Mark R. | Expérience générale
man who checked us out was very helpful and friendlyBeth D.
Le client n'a pas laissé de commentaire.Lisa M. | Expérience générale
Great service on and offFERNANDO G.
Le client n'a pas laissé de commentaire.Sandra J. | Expérience générale
We had a very positive experience picking up a cargo trailer at the Cumberland location. The staff were friendly, helpful, & knowledgeable.Jessica L.
The lovely woman that took care of me at the counter was incredible. Help me out with everything I needed no problems at all and thank youpeter G.
The truck was not even remotely clean but was the only one left in the lot. There were candy wrappers on the floor, a tube of caulk behind the seat, a ginger ale bottle cap on the cup holder and the back of the truck was sandy too. On top of that, the outside lock didn't work so I had to use the passenger side and crawl over. I expect a lot better out of U-Haul AND I'm a frequent renter.GREGORY S.
Le client n'a pas laissé de commentaire.Alan A.
I’m missing a shelve made of glass reported it and received no info sinceDAVID P. | Expérience générale
Le client n'a pas laissé de commentaire.Gabriel F.
Kim, Amanda and the entire staff are friendly and very easy to work with.valerie C.
Super clean and reliable/newer vehicles. The office staff is extremely friendly and helpful.christopher M.
Probably don't charge $37 for a one hour extension. Or almost $5 a gallon of gas. I had to chose between making it back on time to avoid that fee or refilling the tank (mind you it was only an EIGHTH of a tank I used) and was charged $23 for that eighth. You can't advertise $19,99 a truck and turn around and charge people $111 to use it for a few hours and very little gas. That's ridiculous. Be real. Also the vehicle needs new brakes, the steering wheel was shaking awful when I tapped the brakes.Savannah S.
Amanda was the absolute best! She was very helpful and came in clutch when things went south with the uhaul truck I had. She saved the day for us!Allana C.
Good location and easy to use, but I don't like that I was charged an entire extra day for returning 1 hour lateSamantha M.
I would repremand the 1835 N Washington Sarasota Fl location they are rude and ignorant towards the client and very ignorantRay D.
Le client n'a pas laissé de commentaire.Kimberly L.
Le client n'a pas laissé de commentaire.SAMANTHA B.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Le client n'a pas laissé de commentaire.Mary M.
Le client n'a pas laissé de commentaire.valerie C.
Management charged me for gas that we had already put in and for pads that were never even in the truck! I emailed proof of everything!SONIA C.
Excellent service à la clientèlemichael C.
Le client n'a pas laissé de commentaire.Corey R.
Checking in and out could improve. I chose self checking and the barcode would not work for me to scan. Overall, I think the process could've been faster and easier.Jillian K.
Keep doing what you are doing. The staff is awesomeRoy L.
We just needed a truck to move a room's worth of stuff. No more than 20-25 total miles and a couple of hours. It's a very easy process. Sign a few things and pay and walk out with the keys to a truck. It was nasty cold and the heat worked well! No ramp was a major disappointment though. Would have made the process a little easier. Put a couple of gallons of gas in on the way back and that's about it.MICHAEL G.
Amanda was very accommodating friendly and nice!George S.
Very good experience. In and out quick.Norman N.
Just have patients, and will be processed.raymond H.
It went very smooth, pick up and drop off. We'll done.William B.
Very happy customerRichard C.
Le client n'a pas laissé de commentaire.Cynthia M.
Le client n'a pas laissé de commentaire.Sandra R.
No light in the storage area but very securelouise l. | Expérience générale
Everyone at the location was great to work with. They helped me pick out the right arm and ball for my truck, helped explain how to use the trailer, and helped me out with an adapter I needed.Ryan S.
I initially submitted a reservation for a 10' truck at the North Attleboro location for Saturday, Nov 26th. I got dropped off there, waited in line for a half hour and was then informed that there was no truck available. The associate was completely unapologetic and did not offer any alternative other than a cargo van, which I voiced was not sufficient. I had to be the one to suggest calling another location to see if a truck was available. I do not want these comments to affect the Cumberland location at all because they were extremely helpful and apologetic for the experience. And I do appreciate the $50 reservation guarantee credit. I just wanted to voice that it was an extremely frustrating experience at the NORTH ATTLEBORO location. On a moving day that's stressful enough, my experience there was awful. Thank you to the Cumberland location for turning that around!James J.
Le client n'a pas laissé de commentaire.Cristian A.
Le client n'a pas laissé de commentaire.Thomas P.
Le client n'a pas laissé de commentaire.Isaiah S.
Le client n'a pas laissé de commentaire.ash F.
Le client n'a pas laissé de commentaire.jamaal S.
Le client n'a pas laissé de commentaire.Romny B.
Le client n'a pas laissé de commentaire.Derek E.
Online pickup took excessive amount of time to verify before I could get keys for truck.Thomas B.
The service at this location was very good, but the truck assigned to us was terrible. We've rented five previous times this year (so far) from U-Haul and have never had such an old beat up poorly maintain truck. You all should be embarrassed to let that vehicle out for rent. The front end sounded like it was going to fall apart every time we had a hole, and it was so antiquated, there wasn't cruise control. We traveled ~90 % highway yet only achieved an average mpg of only 8,7 miles to a gallon, which cost us $40 in fuel the end of day instead of the usual $20. If U-Haul wants to continue to keep our business, I feel that we should be compensated for our terrible experience suffered through yesterday. Thank you, Don Pistorio cell: 401â€"7 87â€"1293.Donald P.
I put a reservation in for the 26 ft truck at a close location and they moved it to rhode island 33 miles each way so that's an extra $65 for milage and extra fuel and they wouldn't give me the $50 equipment guarantee.Michael O.
The two gentlemen that assisted us were very friendly and helpful. I understand your location question and why you ask that question, location is great; however, you should ask about your employees as well. I'll rent again because of them first, location second.Don R.
Windows were a bit dirty but everything else was good.Gregory L.
We were in a bind and a bit desperate to move the last of our items, and we walked in at 7 o'clock sharp. We have used this location in the past. And each time the associate was very pleasant and very accommodating. And returning the van was very easy. I had had bad experiences in the past. And I was very pleasantly surprised at how easy it was to rent and return. Again, I would like to add that the associate was the most pleasant than I have ever dealt with.SHARON S.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.Scott C.
Very smooth and stellar customer service..ThkUDane U.
Kim was very friendly and efficient. Everything went very smoothly.KEVIN L S.
The woman who works there was extremely helpful and delightful to work with.REBECCA H. | Expérience générale
Great,friendly people.Raymond R.
Better customer serviceJames F.
Le client n'a pas laissé de commentaire.Diane R.
Nothing, everything was greatSHARON S.
The staff was patient and helpful. It was a pleasure having them with with me.Joao L.
Le client n'a pas laissé de commentaire.BRENDA H. | Premières impressions
The woman at the desk was extremely helpful throughout the entire day!REBECCA H. | Premières impressions
Le client n'a pas laissé de commentaire.christina h. | Expérience générale
Le client n'a pas laissé de commentaire.Joe C. | Premières impressions
Excellent service and very friendly staff! Je la recommande fortement.ali k. | Expérience générale
From the staff right through to the general manager of the facility I found to be very helpful very courteous it was a very easy transaction I would definitely use it over again.Lawrence D. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE L. | Premières impressions
The only complaint I had was the small size (had to rent two) and the stairsSusan H. | Expérience générale
Le client n'a pas laissé de commentaire.JACOB R. | Expérience générale
Le client n'a pas laissé de commentaire.michael l. | Premières impressions
Le client n'a pas laissé de commentaire.maurice c. | Expérience générale
Le client n'a pas laissé de commentaire.randy a. | Expérience générale
They tell you they will help you and that's a lie. They tell told me to call that they would help me catch up and all she said is you need the full amount! Ya thanks for the help Uhual! I told everyone if they want their stuff back don't go to uhual (and I had my uhual for over 5 years n they would NOT help me)Kristine T. | Expérience générale
Le client n'a pas laissé de commentaire.Francisco R. | Expérience générale
Le client n'a pas laissé de commentaire.SANDRA H. | Expérience générale
Le client n'a pas laissé de commentaire.Antonio B. | Expérience générale
Le client n'a pas laissé de commentaire.louise l. | Premières impressions
It would be nice to have lights in the units.Lloyd B. | Expérience générale
Le client n'a pas laissé de commentaire.Ruth S. | Expérience générale
The woman at this facility is fantastic. courteous,knowledgeable,friendly a true pleasure to work with.donna s. | Expérience générale
Staff is very professional.Timothy T. | Expérience générale
To say that the customer service is flawless is and that's an understatement. I've used the uhaul on Mendon road in Cumberland a few times now and have had a storage unit here for about a year. I've had a few interactions with Kim and another gentleman who's name I cant remember but he helped me pick out my storage unit. He walked me though the building and helped me choose one that would best suit my needs. Yesterday I moved out of my unit and reserved a 26ft truck, but the day before they said that it wasn't available as the customer who has it wouldn't be here in time. She told me that she could help me out with the 15ft truck. 2 minutes later she called me again and said that they could do 2 15ft trucks for a good deal. I was super impressed again with how much everyone there helped us out. I'm absolutely floored, I couldn't appreciate everything they have done for me more. Thank you again so much. I hope the higher ups see the amazing work you guys do. Thank you again.Thomas M. | Expérience générale
Le client n'a pas laissé de commentaire.SUSANNE P. | Expérience générale
I'd travel across the country to rent with Kim again. Haha best experience with uhaul EVER! Great staffEdward D. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth R. | Expérience générale
Le client n'a pas laissé de commentaire.Jenna L. | Expérience générale
Le client n'a pas laissé de commentaire.ALICIA F. | Premières impressions
Le client n'a pas laissé de commentaire.amanda l. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth R. | Premières impressions
The associate at the Mendon Road U-Haul was terrificmartin j. | Premières impressions
Brian was Great! Extremally helpful & knowledgeable took the time to explained everything thoroughly. Much appreciated! ~Thank you BTW: Move Out Date was 5/1/2021 NOT 5/5/2021 (U-Haul having Issues w/System)Maria D. | Expérience générale
Le client n'a pas laissé de commentaire.marilyn r. | Premières impressions
Kim is a master of all responsibilities at Mendon road. She is always professional, respectful and helpful while doing numerous job duties at the same time. She should be paid top dollar she is one in a millionKaren S. | Expérience générale
Le client n'a pas laissé de commentaire.edgar d. | Premières impressions
Le client n'a pas laissé de commentaire.Mark R. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea C. | Expérience générale
The attendant was extremely helpfulAntonio R. | Expérience générale
Le client n'a pas laissé de commentaire.LUKE R. | Expérience générale
Kim at U-Haul in Cumberland treated me extremely nice courteous helpful she's a very good employeeGerald y. | Expérience générale
Le client n'a pas laissé de commentaire.JASON V. | Expérience générale
Very easy to access the building and unit. Only thing is the unit itself was damaged when I entered. The ceiling tiles were damaged and falling down.Stephen K. | Online Move In
Kim was really helpful she found a storage space big enough for our things.jennifer c. | Premières impressions
Le client n'a pas laissé de commentaire.LISA N. | Premières impressions
Le client n'a pas laissé de commentaire.Jordyn J. | Expérience générale
Le client n'a pas laissé de commentaire.CATHERINE S. | Premières impressions
After 17 years of having a space at your center the only bright spot was Brian Rishe, who was very friendly, helpful and sympathetic to my situation. The lock had been changed without my knowledge or permission in 2007 by "David " the manager at that time. I don't understand why a perfectly good lock was removed without my knowledge or permission. According to computer notes it is alleged that 2 keys were sent to me which I knew nothing about. Why a master key was not maintained in the office defys any and all business common sense. on part of your management. Then we find the lock was put on upside down which required me to call a locksmith and spend an additional $75 to have the circular lock removed. Next I tried to access the unit only to have to pry open the door handle with considerable force because the door and the bar had been over painted causing both to bond together. Once in it was apparent that someone had been in my unit since the plastic I used to cover everything within the unit was dumped in the middle of the floor, boxes were everywhere, my file cabinet draws were opened and the contents were rifled through, and the floor was covered with odd and end garbage consisting of metals shards, ripped up paper, and crayola crayons , all of which had nothing to do with my contents. The place was a disgusting mess. Then the worse problem was that my Conn Symphony 8 H trombone in my original case was missing!! As if to make matters even worse, I was informed that U-Haul's policy is not to reimburse portions of monthly payments unused. I intend to contact U-Haul headquarters to resolve this but suspect that it will end up in a court battle.ROBERT R. | Expérience générale
There really is only one employee and she is wonderful! She handles that Uhaul so well, and multitasks amazingly. I had a storage a year ago there before and also rented another trailer and I am thankful for this clean well informed convenient location.CATHERINE S. | Premières impressions
Le client n'a pas laissé de commentaire.LUIS C. | Premières impressions
Le client n'a pas laissé de commentaire.Lori U. | Premières impressions
Le client n'a pas laissé de commentaire.Angela B. | Expérience générale
Le client n'a pas laissé de commentaire.Carlos N. | Premières impressions
Very friendly staffLoukya S. | Expérience générale
Kim the manager is knowledgeable, patient and helpful. However the store is very busy and the need more help. The guy Brian needs more training to get the customers in and out.Sonja S. | Premières impressions
Kim was very helpful when we rented the truck and the storage unit. Very happy with the experience.Frank J. | Expérience générale
Staff at this facility were very helpful. Kim was especially responsive, friendly, and knowledgeable.Susan H. | Expérience générale
Great service from the employees at this location.Adam T. | Premières impressions
I had a very good experience with U Haul,Cumberland. If the need presents itself again, I will be a return customer. Thank you to the staff!Marc R. | Expérience générale
Everything was fine. Kim is very good at her job. The only thing I did not like was my rent went up in second month. Merci.robin w. | Expérience générale
The staff is very friendly and helpful!jennifer d. | Expérience générale
Don't deal with them, thye're terrible poor customer serviceMARZOUK H. | Expérience générale
Very helpful people great customer serviceyesina m. | Expérience générale
The service we received was friendly and professional we had a very good experience with U-HaulGerald y. | Premières impressions
not sure how to rate a storage unit. the unit was accessible and secure. I think they are a little expensive but it was inside a building.DENNIS P. | Expérience générale
Very pleased with my unit and the facilityThomas A B. | Expérience générale
Rec'd a late notice even tho I closed both units 3 days before 30 days & let them know. I called & was told they'd take care of it. Yet another notice came today. How many times do I have to call???Joanne S. | Expérience générale
I am still waiting for a credit for an overcharge for the month after I moved out.Steven N. | Expérience générale
The only drawback was accessing the facility only during office hours. 7 pm is a bit early during a workweek. But the people were very friendly and helpful.Michael G. | Expérience générale
The clerks were very helpful when I needed the storage and also when I emptied it.RHEA C C. | Expérience générale
I appreciate how the manager step out of her way in after hours to help me have access to my storage. Very helpful and considerate. Merci!Luis M. | Expérience générale
Excellent service. I intend to recommend u haul, especially Cumberland facility. I enjoyed meeting with Kim, she took extra steps in helping me.Brenda A. | Expérience générale
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