Your online reservation experience is not good. I gave all my info and credit card info because I was in a hurry and still had to wait in line and give all the same information when I got to the location. This should be a lot easier to reserve online, paperwork should be ready to just pick up and goSCOTT M.
Customer Reviews for U-Haul Moving & Storage of Cumberland
Pour nous contacter
Cumberland, RI 02864
(Across from Stop and Shop)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I have used this service multiple times and the customer service from Brian Rishe was absolutely awful. We were returning the vehicle to the site and just wanted to check out and he was not offering very much help. When I arrived to go in to check out he said we could check out on the phone or we had to wait for him to complete the truck. Normally, I go inside to check out but he was doing something with the truck and mind you he was not the only employee there. The app was not working due to my location services off and needed help. He then proceeded to say your location services are off and we were saying that they were on and then he said how much you want to bet? He then was very argumentative in the parking area during this time when all he had to do was go inside to check us out and he did not, he chose to continue what he was doing while smoking a cigarette.. After finally going through the check out by the phone I did not receive a receipt so I needed him to provide. During this time, he was providing a service to another person in which he provided excellent customer service to, even walked them through the app very kindly on how to check out on the phone. When it was finally my turn, I told him that was excellent customer service that he provided to the person that came in after me and that I wish that I was treated the same way. Then he was starting to get argumentative with me again. I told him that I did not receive a receipt and he was continuously arguing with me that it was because it was under different name. I said yes my brother picked up the vehicle but the email address is the same which was on the paper that was provided when we picked up. I showed him the paper with the email address and kept insisting that it was under another name that I would not go to me and I was trying to explain that it should be going to the email that they printed and provided before we left with the truck earlier. Eventually, he did find my information to print it off. I have never had an experience like that ever with such nasty customer service and trying to prove me wrong consistently. Having a person like that work for your company speaks volumes about a company. If you truly value your customers then you would not have an employee like that treat customers so disrespectfully. I really hope so one evaluates him and either help him with customer service and to make sure he treats all of his customers the same. He can not pick and choose which ones he would like to give good service too. I have never wrote a review like this before but I really hope someone checks in with him and reviews his job.DOMINIC L.
Le client n'a pas laissé de commentaire.CARLOS C.
The vehicle was clean however the brakes were slipping whenever I would try to stopKAREN S.
Le client n'a pas laissé de commentaire.SUSANNE P. | Expérience générale
Don't change anything.WILROSE P.
Le client n'a pas laissé de commentaire.GARY W.
When dropping off the rental, the receptionist did not come to check out the truck for mileage or anything. FYI it was returned 9/12 @ 3:30 Pm with a full tank and 32 814 miles. Otherwise the rental was great.WILLIAM F.
rental went smoothly and was a good value.ANGELO B.
Nothing, everything was great.LLOYD B.
Le client n'a pas laissé de commentaire.William T.
Le client n'a pas laissé de commentaire.JASON P.
Le client n'a pas laissé de commentaire.Nikia H.
Individual was very abrasive on initial contact. It's clear they're overworked and could use additional support.Andrew A.
Le client n'a pas laissé de commentaire.RICHARD H.
Brian was absolutely delightful and very helpful. The location was missing the regular dolly and the furniture mover I had ordered, but he removed the charge for the furniture mover and subbed the heavy duty appliance dolly in place of the regular one. He also explained everything very well. Please pass along this message to Brian. \m/ IRON MAIDEN FOREVER \m/ Thanks!CRYSTAL S.
Le client n'a pas laissé de commentaire.Ryan G.
I just love the lady that works there I can't remember her name but she sure it was going on here and she is the bestDaniel H.
Le client n'a pas laissé de commentaire.JOSHUA H.
I was charged 20 $for returning the equipment two days early, after hours. I have requested this charge be removed without response.MICHAEL O.
Le client n'a pas laissé de commentaire.ROBERT W.
Your off-hours (24/7) interface could be a little simpler. Also, it froze before I could take a photo of the fuel / odometer. But I already had the key so I was all set. Otherwise I was able to complete the process relatively quickly.Edward M.
Le client n'a pas laissé de commentaire.Dennis H.
Le client n'a pas laissé de commentaire.Brenda V.
Le client n'a pas laissé de commentaire.JONATHAN W.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.SCOTT S.
The crew that checked in the trailer could use some customer service training. The Albany crew could definitely be used as an outstanding example of what great customer service looks like.Darryl M.
Le client n'a pas laissé de commentaire.William B.
Team member was very friendly, entertaining helpful and knowledgeable. But all Uhaul locations seems to be short staff even that said the team members still work hard to help customers. In all Mendon rd Cumberland,RI has been the best location so far.Paul D.
Le client n'a pas laissé de commentaire.NICHOLAS B.
Again, this location was changed the day before my drop off and was further away from my location than I wanted to travel. UHAUL does not honor their reservation locations which is very upsetting for the customer.Nancy G.
maybe coffee and bagel's!!! place is clean with a great staff check took no time and returning was even easierJOHN B.
The store only had 1 employee on duty. She did a great job even though she was swamped with propane fillings and inside customers. I had to wait in the propane line to get my rental truck.DAVID L.
Great pick up and drop off experience! Very easy to get a truck and the online/customer service was great!Cassandra H.
Le client n'a pas laissé de commentaire.RYAN B.
Le client n'a pas laissé de commentaire.ANTHONY C.
Le client n'a pas laissé de commentaire.Lori L.
Le client n'a pas laissé de commentaire.IRAN G.
Le client n'a pas laissé de commentaire.PAUL G.
The location and staff were great but the switch from our original request was a major inconvenience. It was 45 minutes out of our way and the smaller truck made the move take twice as long. We will not use uhal again for this reason.Ken P.
Explain to the fullest an don't just have the customer sign shit with explaining hidden fees money just keeps getting tacked on .got blame for damages that were already there I will trust post my experience on social media an it's not gonna be good an just keep adding money to the bill weeks later I will be contacting a lawyer if this continuesROBERTO R.
The key was not in the lock box. Also the dolly and furniture pads were not in van. I did most of transactions via mobile app. Needed to go into the store twice for pick up (for the key and the dolly and furniture pads). The store manager seemed frustrated with the lack of preparedness her associates had preparing the van for pick up. Otherwise, no issues with the van and I was able to accomplish a move with no issues.Mark M.
Brian was very friendly and happy to answer any questions I had. Very positive experience.BRONWYN M.
Le client n'a pas laissé de commentaire.DACIA M.
Only issue was that the closer store did not have availability of pickup truck so I had to arrange for a ride and then pickup 10 miles away to get the equipment I needed as my date was fixed .Richard J.
Le client n'a pas laissé de commentaire.ELIZABETH R.
Le client n'a pas laissé de commentaire.E HOWARD M.
Le client n'a pas laissé de commentaire.JODI F.
Your return app is garbage. I thought you were supposed to make the customer's experience easier and better, UHAUL only wants to make their lives easier. 10 minutes to go thru it and then the gas part is a joke expecting it to be dead on. I am currently on hold to dispute a 14 $gas charge because I guess i wasn't accurate with my finger. I went 54 miles and put 6 gallons -20 $ a gas in - explain that. I've been on hold now for 35 minutes to get this fixed and I'm sure you'll fight me over it. NEVER AGAIN. Piece of advice - If you want people to be accurate with returning a truck wit h the same gas, give people a FULL tank then they can return it FULL, not this we gave you approx. 3/8 full. One the app you have 17 or 18 lines on the gasometer but in the trucks there's 5 or 6, so we're supposed to guess. its a joke.David M.
We should be able to return equipment to a closer locationUSVALDO S.
Can't think of anything employees very helpful! Brian was able to find me a van on a very busy weekend and got me out of a bind! ThanksJOHNNY K.
Le client n'a pas laissé de commentaire.Maria G.
The manager Kim has been very accomodating to what I have needed in a truck rental. I appreciate her approach.ANTHONY M.
Le client n'a pas laissé de commentaire.PATRICK S.
We had a good experience, only wish they had more than one person working to make things faster, less wait.CARLOS A.
Le client n'a pas laissé de commentaire.Patrick B.
Le client n'a pas laissé de commentaire.KEITHA C.
Le client n'a pas laissé de commentaire.WILROSE P.
Your manager Kim at the Cumberland location was wonderful and one of the most helpful people I have come across in a long time. She needs more employees and support from corporate even though she has been doing this for a long time and is very good at her job she cannot do it alone forever. Also, the only complaints that I have were with the disconnect between calling the corporate branch to reserve a truck and what information the local branch had. I provided all information as well as how long I would need the truck and none of the information transferred to the local branch which lead to what felt like a bait and switch and thinking I was all set when in reality I almost didnt get the truck I needed for the 2 days I had originally agreed to.Will R.
Allow local company to book more than 2 days. I booked a 8 ft truck and needed it for 4 days so had to go through the 800 number.. The day I was to pick it up I was notified it was not available. Had I been able to book directly this would not have been an issue.I was able to get a van but would have preferred the truck for better visualization.JANICE T.
Le client n'a pas laissé de commentaire.MIZRAIM S.
I'd travel across the country to rent with Kim again. Haha best experience with uhaul EVER! Great staffEdward D. | Expérience générale
Cordial treatment, thorough explanation, efficient in and out process, clean A/C facilityâ€¦DAVID W.
Le client n'a pas laissé de commentaire.DONNA L.
The general managers did a great job, she was friendly and efficient. Merci.LENA S.
Your sales lady was EXCEPTIONAL! Helpful. Knowledgeable. Friendly. And patient!DAVID K.
Le client n'a pas laissé de commentaire.LAURA G.
Le client n'a pas laissé de commentaire.Colby D.
Nothing. Excellent service with Bryan at this location.MICHELE L.
Le client n'a pas laissé de commentaire.Nicholas D.
Le client n'a pas laissé de commentaire.Mark V.
None at this timeGerald C.
Le client n'a pas laissé de commentaire.Madeline R.
Le client n'a pas laissé de commentaire.Shannon B.
Awesome guys working the counter!MELANIE D.
The app allowing contact free pick up and return were easy to use and I will use it again.Scott L.
Le client n'a pas laissé de commentaire.Queendaysha M.
Le client n'a pas laissé de commentaire.Hugo F.
Very good experienceJAMES P.
Le client n'a pas laissé de commentaire.Elizabeth R. | Expérience générale
Le client n'a pas laissé de commentaire.evelina R.
Le client n'a pas laissé de commentaire.JEFFREY B.
Under staffed only one person working she was great but Waited a long time to get helpKevin M.
The woman that helped me with the trailer was awesome!Joshua M.
Le client n'a pas laissé de commentaire.Jenna L. | Expérience générale
Le client n'a pas laissé de commentaire.ALICIA F. | Premières impressions
The storage facility isn't the cleanest out there. The floors need attention. Kelly is very helpful and the reason the store is great despite the storage area cleanliness.DONNA S.
Le client n'a pas laissé de commentaire.BRIAN D.
The lady that I worked with at the store was super cool. I want to rent there again just to see her again. She's a breath of fresh love. Thank you I wish I could tell you her name but she is rather short in height, with blonde hair in a ponytail. Please locate her tell her I'm greatful to have met her.DANIEL H.
Le client n'a pas laissé de commentaire.UMAIR N.
Over chargedMAXWELL C.
The app is awful. It's very buggy, constantly loses connection even though I had full service.Kyle B.
Rent vehicles from this location very very often! Extremely friendly and courteous team. Kim and Brian are awesome to work with, always super helpful and accommodating. My go-to Uhaul location, great experience, service and staff!JOHN V.
I was OVERCHARGED!!!!!!DEREK W.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.Robert R.
I was told the Van had a full tank of gas. After I drove off I noticed gas gauge was between 3/4 and full. I filled tank up before returning. Needle on gauge was way past full. It took 6 1/2 gallons and I only drove 34 miles. I had to pay for over 4 gallons of gas that I did not use.RONALD K.
Le client n'a pas laissé de commentaire.ROBERTBAIRD G.
wait time, not enough staff . There was only one person at counter, Waited about 30 mins to check in and get uhaul. Line out the door. Returning uhaul back, same problem wait time. the employee checked the uhauls behind us instead of going in order by the drive up? Then his hand held check in wasn't working and he made us wait 20 instead of saying it's all set, I checked with him 3 times to see why we couldn't leave.Chelsea G.
Le client n'a pas laissé de commentaire.ALEXANDRO L.
Le client n'a pas laissé de commentaire.CYNTHIA M.
Le client n'a pas laissé de commentaire.Alex F.
Brian was awesome, as was the phone team who helped to change my reservation at the last moment. Thank you!!JESSICA P.
Le client n'a pas laissé de commentaire.amanda l. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth R. | Premières impressions
The associate at the Mendon Road U-Haul was terrificmartin j. | Premières impressions
Brian was Great! Extremally helpful & knowledgeable took the time to explained everything thoroughly. Much appreciated! ~Thank you BTW: Move Out Date was 5/1/2021 NOT 5/5/2021 (U-Haul having Issues w/System)Maria D. | Expérience générale
Le client n'a pas laissé de commentaire.marilyn r. | Premières impressions
Kim is a master of all responsibilities at Mendon road. She is always professional, respectful and helpful while doing numerous job duties at the same time. She should be paid top dollar she is one in a millionKaren S. | Expérience générale
Le client n'a pas laissé de commentaire.edgar d. | Premières impressions
Le client n'a pas laissé de commentaire.Mark R. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea C. | Expérience générale
The attendant was extremely helpfulAntonio R. | Expérience générale
Le client n'a pas laissé de commentaire.LUKE R. | Expérience générale
Kim at U-Haul in Cumberland treated me extremely nice courteous helpful she's a very good employeeGerald y. | Expérience générale
Le client n'a pas laissé de commentaire.JASON V. | Expérience générale
Very easy to access the building and unit. Only thing is the unit itself was damaged when I entered. The ceiling tiles were damaged and falling down.Stephen K. | Online Move In
Kim was really helpful she found a storage space big enough for our things.jennifer c. | Premières impressions
Le client n'a pas laissé de commentaire.LISA N. | Premières impressions
Le client n'a pas laissé de commentaire.Jordyn J. | Expérience générale
Le client n'a pas laissé de commentaire.CATHERINE S. | Premières impressions
After 17 years of having a space at your center the only bright spot was Brian Rishe, who was very friendly, helpful and sympathetic to my situation. The lock had been changed without my knowledge or permission in 2007 by "David " the manager at that time. I don't understand why a perfectly good lock was removed without my knowledge or permission. According to computer notes it is alleged that 2 keys were sent to me which I knew nothing about. Why a master key was not maintained in the office defys any and all business common sense. on part of your management. Then we find the lock was put on upside down which required me to call a locksmith and spend an additional 75,00 $ to have the circular lock removed. Next I tried to access the unit only to have to pry open the door handle with considerable force because the door and the bar had been over painted causing both to bond together. Once in it was apparent that someone had been in my unit since the plastic I used to cover everything within the unit was dumped in the middle of the floor, boxes were everywhere, my file cabinet draws were opened and the contents were rifled through, and the floor was covered with odd and end garbage consisting of metals shards, ripped up paper, and crayola crayons , all of which had nothing to do with my contents. The place was a disgusting mess. Then the worse problem was that my Conn Symphony 8 H trombone in my original case was missing!! As if to make matters even worse, I was informed that U-Haul's policy is not to reimburse portions of monthly payments unused. I intend to contact U-Haul headquarters to resolve this but suspect that it will end up in a court battle.ROBERT R. | Expérience générale
There really is only one employee and she is wonderful! She handles that Uhaul so well, and multitasks amazingly. I had a storage a year ago there before and also rented another trailer and I am thankful for this clean well informed convenient location.CATHERINE S. | Premières impressions
Le client n'a pas laissé de commentaire.LUIS C. | Premières impressions
Le client n'a pas laissé de commentaire.Lori U. | Premières impressions
Le client n'a pas laissé de commentaire.Carlos N. | Premières impressions
Great service from the employees at this location.Adam T. | Premières impressions
The service we received was friendly and professional we had a very good experience with U-HaulGerald y. | Premières impressions
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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