Customer Reviews for U-Haul Moving & Storage of Cumberland

Évaluation :

5

I was very disappointed that the truck only had 1/4 gas at pickup. It was very inconvenient to have to find a gas station as soon as the truck was picked up to be able to complete our project. This did not make it a good experience from the start.

Évaluation :

5

Absolutely amazing service. Best Ive ever gotten from uhual

Évaluation :

1

When I went to pick up the truck there were two people working, one helping a customer, I waited about 10 mins for the second person working there to stop talking to the other customer! I checked in online so I can make it to my destination at a decent time, but thanks to this employee I didn't.. then I return the truck with the SAME amount of gas I go it with, probably off by tiny bit and I was charged $11 dollars! What a joke

Évaluation :

5

Excellent service and very friendly staff! Je la recommande fortement.

Évaluation :

3

Parking was difficult. The app was difficult. The personnel were not friendly and just stared at me instead of greeting or offering any help

Évaluation :

3

I had scheduled a 26 foot truck from Smithfield on 8/2. On 8/1 at 5:30pm I got a text that I needed to go to N. Smithfield instead. Arrived there and the truck was given to us. We put it in drive and it only went in Reverse! We had to then get a 20 foot from Cumberland. We ran out of room so I had to get a 10 foot from East providence. No one would let me return both at one location. Worst experience ever!

Évaluation :

5

From the staff right through to the general manager of the facility I found to be very helpful very courteous it was a very easy transaction I would definitely use it over again.

Évaluation :

5

My issue was not with the service at this Uhaul location, it's with the Uhaul reservation system. I made a reservation to pick up a van in Natick Massachusetts 2 weeks before my expected move date. Uhaul called the day before my move to tell me there were no vans available and I would have to travel to Cumberland Rhode Island. This added not only an extra hour to my travel time, but also the cost for the Uber. In terms of pick up experience, the self mobile checkout had a few bugs. I was unable to scan the store bar code. I also had issues logging in for my order, I never received the security code I needed. One frustrating part is that the approval process is a bit black box. It's unclear what steps were completed or how long the process might take. I also could not switch over to in person pick up when I was having issues with my phone.

Évaluation :

5

No problems at all. The staff was very progessional, friendly and courteous. It was a pleasure doing business with you.

Évaluation :

5

Kim Mansuetti helped me resolve a hitch incompatibility problem, made sure everything was set up for safe operation. She made my rental a pleasure instead of a problem.

Évaluation :

5

Ashley was incredible! She was kind, explained everything thoroughly and I felt she had my best interest as a customer in mind. You can tell she's knowledgeable and genuinely cares. Would highly recommend. You need more people like her.

Évaluation :

4

Last minute change from the original pick up location was inconvenient but acceptable under the circumstances.

Évaluation :

5

The personnel were helpful and very courteous

Évaluation :

4

The only complaint I had was the small size (had to rent two) and the stairs

Évaluation :

1

I was over chargerd

Évaluation :

4

There is only one associate on duty at any time at this U-Haul. So there is always a wait. The associate is obviously overworked and this should be corrected

Évaluation :

1

You should hire people to do random rentals from your sites. This would allow you to see just how unprofessional this rental dealer is.

Évaluation :

5

Amanda was wondering!! Very professional and very personable…

Évaluation :

2

Surprise i got charge with a extra gallon of gas, but understand that you guys make shady businesses

Évaluation :

5

I had a reservation under my name and added my wife as an alternate. With the Mobile check in you need to add a second alternate? Or alternatively need a passport or some other obscure verification method. If I'm at a uhaul o don't have a passport on me. The alternate contact I already provided should work or if I am picking up during office hours be able to work with them. Awful process

Évaluation :

4

It would be a better business practice to be upfront with pricing. I paid two times what was noted for the van cost. I put barely any miles and didnt use hardly any gas so the fees arent from an abundance of use. I would trust a business that said - $40 to rent a truck more than a business that says $20 to rent a truck and then charges $40.

Évaluation :

5

Kim provided great service as she always does.

Évaluation :

1

I was told by the phone representative that the truck was going to be equipped with a 2 5/16 ball for the trailer I picked up the truck And was not able to get done what I needed to and returned the truck I am waiting to hear back from the Cumberland location Hopefully that this can be resolved and get my money back

Évaluation :

3

The truck was advertised as 15 feet, the actual usable floor length is less that 12 feet! I needed to move 12 foot sheets of drywall. I ended up having to stand them diagonally. They fell over and were all damaged. U-haul's lie cost me $175 in damaged materials plus $50 for the rental. I am not a happy customer. Stop using deceptive advertising!

Évaluation :

5

Always a great experience with U Haul equipment. Professional truck driver here and would recommend. Safe, clean, dependable.

Évaluation :

3

This location only had one person in the store working making the wait a bit too long. There was no explanation of the bill and the price breakdown. The storage unit was so dirty upon arrival and the latch was loose on the unit making it impossible to lock. As a customer I believe the upkeep of the facilities could and should be better.

Évaluation :

4

Although I knew I hadn't done damage to the vehicle, a plastic piece under the front bumper was hanging down (not visible when I picked up the van) and when got underneath to look at it, I could see the gray tape that had held it in place had come loose. That's how it had been fixed when it first broke off - gray tape. Nobody said anything about it when I picked it up but upon its return, they acknowledged that it has been like that for awhile. It would have been nice to know that it had previously been broken off so I knew I wouldn't be liable for damages (I wasn't). Other than that, the people were very nice and the vehicle was clean. The whole process was easy.

Évaluation :

4

There was only one person on behind the counter. I did not mind waiting due to she had no help. Despite having a few people to deal with at the same time. She was very pleasant made sure I had what I needed and that I understood everything. Her personality alone I would go back there. As far as the truck I know it's a truck and I have driven trucks my entire life. The shocks are definitely completely shot on the truck. Very very hard driving as well. That truck could use some work. I run a business where mechanics is all we do. That truck should definitely be addressed. The suspension on it is most certainly shot.

Évaluation :

3

I pre-registered at website. Expected to get in and out quickly. Unfortunately not enough help at this site to do that. One person to help customers with check out/check in, propane refills, sales in store and numerous other duties. Need extra help especially on a weekend which I assume is your busiest time. Also Truck condition was fine but a lot more expensive than advertised. Adding Insurance and mileage charge plus topping off gas for 29 hrs of use equalled out of pocket almost $200. Insurance and mileage charge too high. The $19,99 in advertising looks affordable but overall much more than expected!

Évaluation :

5

The person running the location was amazing. Working alone and short handed she got the job done. I hope she is appreciated

Évaluation :

2

When we arrived to pick up the rental, my guys were told they had to have the truck back by 11:30 for another customer. This is the second time I made the reservation online and things changed or were not what we expected when we arrived. Not happy with the customer service or being able to rely on your website. We will only use this location when we absolutely have to.

Évaluation :

5

Not much, everything went pretty smooth!! Thank you 😊

Évaluation :

5

Kim did a great job!

Évaluation :

5

Staff were great. Super busy location. The woman who assisted me was doing the work of 3 people.

Évaluation :

5

Make sure to check the vehicle thoroughly inside and out and let the manager know/take a picture before leaving lot. The manager is very accommodating and communicative.

Évaluation :

3

I wasted an hour of my time trying to get your website to let me drop off my truck. Then i find out i can leave it but you're going to charge me an extra $20. But i can't get your website to work?? And that's my fault??

Évaluation :

5

it's very easy to return the truck without asking anyone for help, I just followed the video and dropped the keys at the end at the little red box but what I didn't like was to receive a call from your service today to find out where I had left the keys

Évaluation :

4

Getting a receipt via email would be nice. Never got one

Évaluation :

5

Was good services

Évaluation :

5

The lady working at the front desk was amazing and knowledgable.

Évaluation :

1

Was charged an extra fee even though my agreement was not properly put into the system (my account) and I was unable to utilize self service. This is not my first U-Haul rental as I have utilized self service and my account on most previous rentals. Lack of help, training and poor customer service. I will think twice about using this location again.

Évaluation :

5

Not a thing great service

Évaluation :

5

The Mendon Rd Uhaul is my preferred location to deal with. The staff is always friendly and helpful, even first thing in the morning. The trailers are always well kept, and the parking lot is large enough the even I don't struggle with maneuvering.

Évaluation :

5

Refine the self pickup process. Self drop off-went well. Staff in Cumberland was very helpful and a pleasure to work with.

Évaluation :

1

The 2 Ladies there were rude and disrespectful, made me wait while they finished there conversation, I will not visit this location again!

Évaluation :

5

Outstanding service

Évaluation :

2

I waited inside for 10 minutes while the employee was outside unknown to me. Your computer system was reloading for nearly 30 minutes which I had no choice but to wait. The employee had to manually re-enter all my info including credit card info. The morning I returned the truck it was pouring rain and I was unloading it in a muddy area. I swept out everything I could to clean it and if I had a hose I would have washed it down. I was charged 30 dollars for a 2 minute hose job. Just not right.

Évaluation :

1

They tell you they will help you and that's a lie. They tell told me to call that they would help me catch up and all she said is you need the full amount! Ya thanks for the help Uhual! I told everyone if they want their stuff back don't go to uhual (and I had my uhual for over 5 years n they would NOT help me)

Évaluation :

5

It would be nice to have lights in the units.

Évaluation :

5

The woman at this facility is fantastic. courteous,knowledgeable,friendly a true pleasure to work with.

Évaluation :

5

Staff is very professional.

Évaluation :

5

To say that the customer service is flawless is and that's an understatement. I've used the uhaul on Mendon road in Cumberland a few times now and have had a storage unit here for about a year. I've had a few interactions with Kim and another gentleman who's name I cant remember but he helped me pick out my storage unit. He walked me though the building and helped me choose one that would best suit my needs. Yesterday I moved out of my unit and reserved a 26ft truck, but the day before they said that it wasn't available as the customer who has it wouldn't be here in time. She told me that she could help me out with the 15ft truck. 2 minutes later she called me again and said that they could do 2 15ft trucks for a good deal. I was super impressed again with how much everyone there helped us out. I'm absolutely floored, I couldn't appreciate everything they have done for me more. Thank you again so much. I hope the higher ups see the amazing work you guys do. Thank you again.

Évaluation :

5

I'd travel across the country to rent with Kim again. Haha best experience with uhaul EVER! Great staff

Évaluation :

5

The associate at the Mendon Road U-Haul was terrific

Évaluation :

5

Brian was Great! Extremally helpful & knowledgeable took the time to explained everything thoroughly. Much appreciated! ~Thank you BTW: Move Out Date was 5/1/2021 NOT 5/5/2021 (U-Haul having Issues w/System)

Évaluation :

5

Kim is a master of all responsibilities at Mendon road. She is always professional, respectful and helpful while doing numerous job duties at the same time. She should be paid top dollar she is one in a million

Évaluation :

5

The attendant was extremely helpful

Évaluation :

5

Kim at U-Haul in Cumberland treated me extremely nice courteous helpful she's a very good employee

Évaluation :

4

Very easy to access the building and unit. Only thing is the unit itself was damaged when I entered. The ceiling tiles were damaged and falling down.

Évaluation :

3

Kim was really helpful she found a storage space big enough for our things.

Évaluation :

1

After 17 years of having a space at your center the only bright spot was Brian Rishe, who was very friendly, helpful and sympathetic to my situation. The lock had been changed without my knowledge or permission in 2007 by "David " the manager at that time. I don't understand why a perfectly good lock was removed without my knowledge or permission. According to computer notes it is alleged that 2 keys were sent to me which I knew nothing about. Why a master key was not maintained in the office defys any and all business common sense. on part of your management. Then we find the lock was put on upside down which required me to call a locksmith and spend an additional $75 to have the circular lock removed. Next I tried to access the unit only to have to pry open the door handle with considerable force because the door and the bar had been over painted causing both to bond together. Once in it was apparent that someone had been in my unit since the plastic I used to cover everything within the unit was dumped in the middle of the floor, boxes were everywhere, my file cabinet draws were opened and the contents were rifled through, and the floor was covered with odd and end garbage consisting of metals shards, ripped up paper, and crayola crayons , all of which had nothing to do with my contents. The place was a disgusting mess. Then the worse problem was that my Conn Symphony 8 H trombone in my original case was missing!! As if to make matters even worse, I was informed that U-Haul's policy is not to reimburse portions of monthly payments unused. I intend to contact U-Haul headquarters to resolve this but suspect that it will end up in a court battle.

Évaluation :

5

There really is only one employee and she is wonderful! She handles that Uhaul so well, and multitasks amazingly. I had a storage a year ago there before and also rented another trailer and I am thankful for this clean well informed convenient location.

Évaluation :

5

Very friendly staff

Évaluation :

3

Kim the manager is knowledgeable, patient and helpful. However the store is very busy and the need more help. The guy Brian needs more training to get the customers in and out.

Évaluation :

5

Kim was very helpful when we rented the truck and the storage unit. Very happy with the experience.

Évaluation :

4

Staff at this facility were very helpful. Kim was especially responsive, friendly, and knowledgeable.

Évaluation :

5

Great service from the employees at this location.

Évaluation :

5

I had a very good experience with U Haul,Cumberland. If the need presents itself again, I will be a return customer. Thank you to the staff!

Évaluation :

4

Everything was fine. Kim is very good at her job. The only thing I did not like was my rent went up in second month. Merci.

Évaluation :

5

The staff is very friendly and helpful!

Évaluation :

1

Don't deal with them, thye're terrible poor customer service

Évaluation :

5

Very helpful people great customer service

Évaluation :

5

The service we received was friendly and professional we had a very good experience with U-Haul

Évaluation :

4

not sure how to rate a storage unit. the unit was accessible and secure. I think they are a little expensive but it was inside a building.

Évaluation :

5

Very pleased with my unit and the facility

Évaluation :

2

Rec'd a late notice even tho I closed both units 3 days before 30 days & let them know. I called & was told they'd take care of it. Yet another notice came today. How many times do I have to call???

Évaluation :

3

I am still waiting for a credit for an overcharge for the month after I moved out.

Évaluation :

4

The only drawback was accessing the facility only during office hours. 7 pm is a bit early during a workweek. But the people were very friendly and helpful.

Évaluation :

5

The clerks were very helpful when I needed the storage and also when I emptied it.

Évaluation :

5

I appreciate how the manager step out of her way in after hours to help me have access to my storage. Very helpful and considerate. Merci!