Évaluations des clients U-Haul Moving & Storage of Currie Park

When returning the truck employee wasn't wearing a mask this was the only thing I didn't like. He was nice, but would have like to see a mask on even if we are outside

The return process was very inconvenient, the customer should not have to remain in the vehicle to check turn signals, brake lights, wiper blades etc. Remaining on scene while this process is done by an employee makes more since

The person at the Wauwatosa location Shianne was very nice and helpful

I first got locked out of the storage facility because of a card malfunction then I got locked in the storage facility costing me 30 minutes of my moving time the truck was fine but the employees at the storage facility need some training

Was a great experience. Both ladies were very polite and helpful

All employees were very nice and helpful. Nice / easy experience when asking questions. Facilities very organized and convenient.

There was some confusion as to what the final price was to be, coming up almost double to what was given over the phone during the reservation process, but was efficiently corrected and pleasantly handled.

I had a wonderful experience.

Was not happy about the upgrade to a larger trailer. It killed my gas mileage on a long journey.

Nia did a great join and is an asset to the company,

Have the truck ready. Had a trailer attached and no appliance dolly. The person I dealt with when I was going to be late was excellent, and on the day of return

I have rented that storage unit for the last three years the place is always clean! I have always felt safe and the employees have always been helpful and friendly can’t think of any problems, you really need to check them out! In case you didn’t know it, you get to drive inside out of this winter weather brrrrrr we are having, to put your things in your storage room and in my case to move out. Thanks U-Haul!

I had to park the trailer myself. At other locations, I generally just disconnect and they park the rental.

Staff was very helpful

The customer service is always great there.

The whole rental process was so smooth and the truck was very clean.

Excellent service. Great people at both the check in and when returning the van! I will definitely recommend you.

Please ensure personnel are wearing masks or truly allow contactless drop offs.

I was very happy with the service. Even though I had to make several changes due to unforeseen circumstances, they were very patient and helpful. Highly recommend them!

Loved everything, especially the helpful and friendly staff.

I reserved at the 7677 W Appleton Ave, Milwaukee, WI 53222 not good at all no one knew how to book the UBOX people were nice but were very uninformed to how,what,how,, and where training need to be done for all employees before offering a service that causes the customers and the employees so much grief. I don't think I would ever use uhaul again. SOME OF THE INFORMATION ON MY ACCOUNT IS STILL INCORRECT!

The regional scheduler at the 800 number was very rude and unhelpful. I was able to get all the way through the website and then couldn't schedule when I talked to an actual person. I went through again and talked to someone else who was much more helpful. Tanya - the UBox deliverer was fantastic and very helpful!!

This was a great experience from the ordering to scheduling and delivery. The staff was friendly and very helpful answering my questions. The delivery driver was on time and courteous and she did her best to get the boxes in the location I needed them. This is by far the best value in mobile storage out there. I will use them again in the future!

Very efficient and friendly staff. And the whole pickup and drop off process was easy and fast!!

Horrible

Trailer was awesome and got the job done. Thank you Jane for helping at the time of pick up. She was very pleasant and professional. Justin who hooked up the trailer was courteous and got the job done. Upon return Nia greeted us with a great attitude and got us checked in. Check in was super fast. The Manager Erica has a great team and routine here!! OH! And one last thing! You get a first month free storage coupon no matter the rental type or purchase!! I can't wait to come back and utilize this facilities services again!

Uhaul is heaven sent thank you for being here me. I would recommend you to everyone Thanks

Truck was little older and seemed to shift at very high rpm's but worked fine

My Agent onsite was especially friendly and provided top notch customer service.

Excellent experience!! I am so thankful I used their services! Very efficient sign-in, truck was ready for me on time, all went very well, got the truck back right before closing time, settled up quickly, and was on my way, again, so happy I had used Uhaul on Capitol and 118th.

More hooks for securing material being shipped in container box.

Great customer service. Super helpful and friendly. Would highly recommend this U-haul location. Thank you!

The staff at the rental location was great. Very friendly and welcoming. Very much appreciated. While the rental trailer was clean it present operational issues as the tires appeared out of balance. Operating at highway speeds shook my tow vehicle terribly to the point where I had to slow well below posted levels and wasn't sure the unit would make it back to the return center. Disappointing and uncomfortable for sure.

Very happy. No suggestions

I was a little nervous renting for the first time but I had a great experience! The staff were professional, friendly, and explained things in an easy-to-understand way. The vehicle was well maintained & the additional rental equipment was clean and fully functional. Awesome job!

Very satisfied with Staff and facilities. I felt very confident that my things were safe and stored worry-free.

Staff always pleasant and accommodating. VERY knowledgeable and helpful.

great location service. your online reservation system is not very good. on 2 separate times online said there were no trailers or trucks available. i called and had no problems. on line reservation sucks. this location provides very good service.

Professional service, and promptness. Thanks!

Great service from all staff members we interacted with!

Poor signage to find the facility and where to turn to get in. Difficult to get to and maneuver but staff was great.

Staff who helped me pick up my truck from the U-Haul store were mean talking to each other the entire time and being sidetracked instead of just helping me for 5 straight minutes- they kept eating food in front of me instead of waiting until their break

I did not get a drop off location. I was not informed of any of the process for basically anything. In fact, I was basically scolded for trying to do it online, but came in to talk to an actual person for confirmation. I don't rent trucks regularly, and this process which, I understand is supposed to be streamlined- but for someone like me, I need an explanation and a print out to refer back to. I got neither. My “drop off” location (in a brand new to me city) was just verbally given to me over the phone, rapidly, and on their time. Meaning, I was in the middle of moving and they're calling to give me details I can't write down. I'm honestly really put off by this experience overall.

I didn't have a single issue with any of the process with this location. All staff was very nice and easy to work with. I will definitely go to the location again. Very happy with the services

3 associates and 2 other customers in building only one associate and myself wore a mask!

Couldn't be more happier with the whole experience. Staff was amazing!!!!

No explanation by employee of signed contracts and how to operate vehicle (ex: not told we needed a pad lock)

Everyone was very professional and courteous, very easy to reserve equipment ,pick up and return were effortless. I would use this location again..

I think U-Haul is very reasonable with the rate of storage and now that you have the coupons for one month of free storage that is awesome.

Increase the amount of photos you can take on the initial inspection reporting link. There were truck dents/dings I would have like to include in the final inspection.

It would be great if the Oconomowoc location was able to rent pickup trucks. I was told this location (or Waukesha) are the closest ones that rents them. I had someone approach me when I was using the truck to pull my boat out for the season. He wanted to know where I rented it because he sometimes needs to use a pickup truck. The Wauwatosa and Waukesha locations are 30 min away from where we live.

Keep smiling

I had to answer no to question #2 because there was a crack in the roof of the truck that allowed water in on a rainy day and our stuff got wet. However, we received excellent customer service in a reduced rate. We were VERY satisfied and will return in the future111

All the ladies at this location were friendly and helpful from the people inside to outside in the cold.

The staff was great even with the computer system not working right Thank you

Flawless!

Don't take up space in the truck with dollys and blankets that I am not going to use!!!!!!!!!!!

Nothing, erica and the staff at Currie park location are so great and easy to work with..

Perfect!!

I recommend everyone to go here

The hours were altered due to a Wauwatosa curfew. Could not be helped.

Staff is always professional when I come in to pick up a truck thanks again Sherry

Erica the manager is awesome and a definite reason why I want to do business at this location. Great follow up and attention to detail while obviously maintaining many responsibilities.

friendly and knowledgable staff. clean storage facility. very convenient door to back into. will recommend them. free storage with rental of truck was fantastic. My husband will only buy uhaul boxes. very sturdy.

Very nice and helpful staff

The best storage facility in all of Milwaukee & surrounding areas.

On August 18th I reserved a 10 by 15 climate controlled unit. Was told it would be available. When we arrived on 9/1 learned it would be 2 units!! Took the units, but will not accommodate 16' kayak that we now have to find an alternate site!! Not a satisfied customer.

This is the best Uhaul operation I have seen to date

as always, very pleased with your facility

I was able to drive up, rent a storage unit, move-in, and get on my way in one visit! The staff was very helpful and cheerful. A+

excellent service

I didn't get the storage unit area that I requested and the unit lock wasn't worth well.

I was going to let my experience go but though if the situation is addressed, I would be doing all the next customers a disservice. The guy who checked me in needs immediate coaching on how to work with customers. It has nothing to do with age (he's older than I am. I'm 54) but it's common customer service protocol that if you're taking longer than necessary, you apologize - even if it's just a one-time apology. We registered online, including entering all the license information. When I got there, yes, I was in the system but it seemed like my name was the only thing in there because of all the questions I was asked and him needing to enter it. - He needed my address (which was already there), - the front and back of my licenses (which we entered all that info already), - a 3rd, THIRD, phone number "as a back up" he said. I said, "You already confirmed one number to me, you asked for an alternative number so I gave you my mobile number, so you're not getting any other number." He said, "Well this is a new screen and it's asking for one." To which I replied, "I don't care. Do you really think it makes sense to have three numbers on file? I know you didn't make the system but you need to tell management that they need a system that can pull info from one screen to another because this is really inconvenient and frustrating for the customer." I had my son in the car and hot lunch for the family to take home right after my "quick stop" at U-Haul to get the truck. Apparently I was wrong to think to put all information online prior to my arrival because it would speed up the pick-up process would be a good idea. I'm not kidding when I say three to four other customers came and went while I was still there ... waiting ... while he was staring at the screen trying to figure things out. This also doesn't bode well for the girl who was at the other counter - and super fast with the other customers - and didn't notice I was STILL THERE after she helped 3-4 other customers. ??. I think I got there at around 9:15-9:30AM and didn't leave until after 10AM. If I were in his shoes, I would not have started the rental time for when we made the reservation for - 9:00AM because: 1. I didn't walk out of that office until after 10AM and 2. The cargo van wasn't even ready and sitting outside, Plus, 3. How does that make sense? You charge people for using your products. I didn't use it until 10 am. It doesn't hurt U-Haul financially, but it does leave a real bad taste with the customer. But he did. He left it at 9 am starting time. What sense does that make? He knew I was frustrated because I asked at least twice, "How much longer is this going to take?" I'm pretty sure most people would hear a question like that and know that this person is concerned about the time or length of time the process is taking and therefore. 1. apologize, 2. give the customer some idea of how much longer - since that's what the customer asked the employee who is representing U-Haul and/or 3. explain to the customer: A. "I'm so sorry it's taking so long. I'm new" or B. "I'm sorry. I'm still learning this system" or C. "I'm sorry. I know you've been waiting a while. I appreciate your patience. Let me get some help to speed this up" ... or some other rational explanation, not an excuse. I got nothing! This is what was said to me, "I dunno. I gotta fill in the information the screen is asking me." THAT'S what you're going to say to an obviously fidgety, anxious customer, who told you that he has his son and food to take home in the car, waiting. . I'm sure you know how far an apology goes. If he was new and that's why, fine. Tell me. We've all been new at jobs before. Every single person who has ever worked has been new at a job. But even so, that new employee needs to know it's not about THEM, Mr. U-Haul Representative Employee. Customers can't read minds. Tell me. Talk to me. Tell me something like you feel bad it's taking so long but you're doing your best. Perfect! Tell me that. I'd understand 100%. That's all I would have needed to hear. Customers don't want excuses. Just a reason ... and there's a big difference. Customers is one of the reasons you actually have a job. If you didn't have customers, you wouldn't be open. 40,000,000+ people filed for unemployment because of the Covid. Forty million! Be grateful you're not in that number and make me feel you're happy I chose U-Haul. I really don't think that's asking too much. Greg Johnstone gdj3535@gmail.com 262.408.3204

Everything was clean and easy to access. I would definitely use them again

Costly.

Very Friendly General Manager !

After having multiple issues with my uhaul rental and contract upon picking up my uhaul in Chicago and experiencing multiple frustrations, the workers at this location were able to help me with the problem and make sure I wasn’t over paying.

I love this location n uhaul over all I never had a problem with none of your store THANK YOU

Erica was extremely helpful. Bob Hoelzl

Very expensive for storage.

Outstanding value for two motorcycle storage. The included electrical access allowed battery tenders

Will use again next winter.

Bill was paid, still received a call

Great place staff is super nice and helpful very secure extra clean I'll be going back next winter

The only improvement I can think of is if there had been 24 hour access. Other than that beautifully run facility and if we have need in the future we will be back in a heartbeat. Keep up the great work and thank you!!!

I am not accustomed to storage outside of my home, but I am grateful to have U-HAUL as a resource in the community. The staff was very helpful!

I was using this storage 15x10 for more than 8 months and if they propose any long term discount for storage that will be more attractive. since the cost is high and no concessions offered, i moved to a different storage. prem

I rented a truck and returned it after hours. The drop off was simple with my phone, but I got charged a $25 cleaning fee plus tax on the cleaning fee immediately

nice clean facility

My experience was very peaceful. Moving sucks but the storage and rental truck made things a seamless transition for me. Thanks Uhaul. K.R.

I had a very good experience.

I was given a unit with a huge pipe right through the middle of the unit, as well as an open drain. I don't think you should rent this a full sized unit. It restricted &caused issues w/using the unit

I have a storage unit there & I really appreciate the staff. They are very helpful & courteous. My best experience with a storage facility.

The young lady was very unprofessional. Nonfriendly, forgetful. She acted as if I had mud on my hands because I was black. Didn't explain the monthly payments or anything. She just rang the price up

A little expensive. But a great experience, thanks.

Great....love the facility ..super clean...I have my boat 29ft cabin cruiser and my Harley Road King... Great prices..and super secure ..I think I found a new storage home.

Workers were excellent nice and very helpful

Jane was kind courteous and efficient! GREAT EXPERIENCE! THANK YOU! FRANK

I probably put on an extra 4-5 miles stopping at 3 different gas stations in the area that actually sell E85. If that’s the requirement for fuel it would’ve been nice to know that ahead of time

I reserved an indoor parking space for my summer fun car, and was very happy with my visit. The staff is professional, friendly, and knowledgeable. And the indoor storage facility is amazing!

very professional and helpful

Outstanding storage facility. Friendly staff. Will come back if ever needed again. Highly recommended.

You all helped make our move easier

I accidentally didn't fully engage the lock on my door. I was notified of this promptly when it was recognized by one of the very attentive staff. Thank you!

All the staff we interacted with were excellent! We would highly recommend this facility to anyone.

Very clean facility, nice and helpful staff

Everything was great except my storage reservation was not in the system and it was a bit of a mess trying to figure it out but I ultimately was able to get a storage locker.

The staff was very pleasant and kind ! Very professional . They knew there job well . Always had smiles on there face which makes communicating with the customer so much better ! I would Recommen

NA

My experience was wonderful the workers were helpful and friendly i wouldnt hesitate to come back again thank you so much for your service

Very efficient and positive experience.

Great service, helpful staff - would recommend to anyone looking for secure indoor storage for their RV.

Currie Park UHaul has great customer service and very friendly! Thank you to the general manager, Ken, for his extra support and help!

Very knowledgeable staff that made it very easy And comfortable leaving my things there . And they are friendly with a smile on their face ! Thank you !

The facility itself was wonderful. Great staff, clean facility, easy to access. Unfortunately my storage unit had a pipe in it which ruined my 6 month old $500 mattress. Not a good experience.

Great customer service

The entire staff at UHaul Currie Park is fantastic. I can not say enough good things about them. They went above and beyond to make our move as easy as it could be. Thanks guys!

I had a great experience overall.

Love my experience with you guys! Will definitely see me again.

I rented a 20 by 20 space for almost two years. I was very comfortable knowing that my personal belongings were safe; there were cameras and added security. Everything was very clean! Thank you.

all employees that we dealt with were courteous and professional. they took the time to show us the facility and explained access procedure, walking thru it with us the first time to verify access.

Facility is very clean and the staff is very helpful and responsive. Automatic monthly billing was very easy. Excellent facility overall.

Fast and easy, great Customer service

I have had an excellent experience using UHaul for truck rentals and storage. I definitely recommend the Currie Park facility to anyone in need of high quality, secure storage.

no comment

I was cared for in a friendly and very efficient manner. The whole process was easy. Great facility.

Great manager of the store and employees were helpful.

Great customer service.

Fast efficient service all done with a smile.

Great service, clean facility

i didn't store anything at the facility because I used the U-cube. Your staff was just wonderful and extremely helpful.

Exceeded expectations. Thank you!

We didnt use the uhaul moving boxes we purchased. We returned them to the store for credit. Went to use credit, was rudely told there was no credit on my account. Was told ubox pickup is free, its not

Overall experience was good however when given a window for delivery of Uboxes the facility did not stick to the commitment they stated and didn’t call with change to delivery time. I had to call them

perfect place for my motorcycle, very cost affective. see you in fall, thanks

Great experience will be very happy to use this services soon, thanks you very much Ryndell

I just wanted to Rave on John Reed Jr. Very polite and helpful, made sure to walk me through my choices and options. Great experience from the rest of staff as well. State of the art facility. Clean.

Storage facility is unique in that it offers indoor heated storage for large vehicles and RV's. It's pricey, but unique in this area.

Well maintained

Was a great experience - super friendly staff.

My only issue is my contract began on 11/18/18 and I was billed monthly on the 18th. We moved everything out on Sunday, March 3rd and there is no pro-rated refund for the remainder of the month.

It was great!

Aweful place

Staff called us upon delivering our first truck and accepting it, that there is a $50 change as they were missing a dolly.we had delivered it. Spent numerous calls back and forth to fix.

There was a Female associate that was not customer service at all, she stopped helping me to help another person who has just walked in, she also lied to me. She made the visit to u-haul very bad!!

Everyone is friendly answering any questions I had explained everything So I know what to do since I have never rented a storage locker before this

Clean, convenient, and helpful and friendly staff

Indoors, clean and secure. It’s the ideal place to store your RV.

Very kind and knowledgable.

Professional, top notch.

Nothing bad to say about Uhaul. Just wish people were more courteous inside facility like other customers. Blocking hallway to my locker taking every cart available. Etc. But overall great experience.

Great expedience! facility was very impressive, we felt VERY safe going there at night. I referred U-haul to all my friends and as a matter of fact I have a friend storing his car there now. Dennis

Nice guys, all of them!

It was better than expected. The storage was dry, clean and warm. The staff resolved the issues quickly.

Staff friendly and very Helpful But, you need bigger storage units

friendly and helpful at the counter. A great experience.

it was clean and super easy to use

Best storage rental experience I've had...

Excellent customer service

I loved the indoor storage. Could easily drive a 26 foot truck in. And for indoor storage, same/competitive price as other outdoor storage facilities.

The facility to store our belongings is pristine and I’m so happy I chose it.

great staff

Very helpful with the uhaul storage pods delivery person communicated very well and worked around oyr schedule unlike other stores we dealt with when having items orginally shipped.

The manager was very helpful and very knowledgeable My storage is very clean

the store was very clean and organized. The staff was very friendly and helpful.

Good experience

The staff was very friendly and incredibly helpful and accommodating. The facility was clean and well maintained. I would definitely recommend this place to friends and family

Excellent service.

24 hour access would be a great feature.

THANK YOU VERY MUCH

I did not visit the facility. You should offer a Not Applicable option. I had a storage container delivered to me.

Jeff is extremely nice. He was always so pleasant and helpful every time we came. We appreciated his positive attitude and overall friendly demeanor. The store manager was also great!

I love u_haul service where you get the best results for what every your needs are

This is a terrific place, especially the staff!

It was a nice place, and seemed very secure and built a lot of confidence. Service was fast at desk. Thanks for help.

Everyone was extremely helpful and friendly. Nice staff

Ken and his staff are all very professional, helpful and courteous

Extremely friendly, helpful, and knowledgeable staff! Units and facility was immaculate.

For the size unit I rented, it was very expensive. $110 is a lot of money for the space and I would have stayed on for months if it was more reasonable. It was also very stuffy in that facility.

Very professional/courteous staff, beautiful facility/storage, clean/reliable vehicles.

Very helpful and timely.

Very nice and helpful people! They were on time to drop off and pick up my container. I would definitely recommend them!

The delivery of my U-Box went without a hitch. It was delivered on the date requested in the contract and the delivery driver was not only an excellent driver, but friendly and professional, as well.

Long wait in line.

My only negative is that I had to pay for a full month when I only needed the unit an extra week into the month. It would have been great if it could have been pro rated.

excellent service

Exactly what I was looking for. Great people and very friendly.

A

I rented a u-box, so I was never at the actual facility. Whenever I did contact them, the staff was always very helpful and pleasant. The woman who delivered and picked up the u-box was awesome.

Na

We were extremely pleased with Currie Park UHaul storage. All of our personal property was safe and easy to access.

Just waiting to see if i get a refund.

The staff was very professional, and helpful

I was very pleased with your facility.

good expierence will be returning in the fall

Very friendly and courteous staff

.