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Sylvia G.Customer Reviews for U-Haul Moving & Storage of Currie Park
Testimonials From Recent Customers
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We were sent 80 miles from our original rental site. They did not have the truck we reserved or the equipment we reserved.
KellyJean O.I would have appreciated a Waukesha pickup. I was verbally promised an additional 20 mile voucher the day before over the phone. Upon pickup, there was no documentation of this. HOWEVER, the associate that checked me in at pickup, did credit me upon my mentioning it. Merci.
Jacqueline M.U-Haul app did not work for mobile pick-up. Blank screen. Personnel at counter were helpful. Truck required steering mechanical maintenance. Dolly and blanket take away space if not requested.
Daniel M.Gentlemen at drop off was great!!
JOSEPH H.Trying to return the van was extremely difficult.
Diane M.Nothing. Customer service was excellent. Equipment was clean and worked very well. I have used Uhaul several times in the past and by far this was the best experience I had.
Tome W.Slow and not sufficient
Tywona M.I was given the wrong size truck and had extras added to the truck I didn't ask for.
Allison P.The location I ended up getting my equipment from was great, but I was only there because the original location didn't have the trailer that I had reserved and confirmed pickup for multiple times through U-Haul's online and phone system. The worker had to change my reservation at the last minute so I could hustle to the this location before they all closed.
Quinn R.left blinker did not work
Jeanette C.Really easy serice to use, reps were friendly and helpful.
Courtney M.Your doing pretty good Equipment very good Staff really helpful and courteous
CHARLES K.N/a everything was great
Marcus C.Very efficient service
Gary S.Overall was great other than employees talking to each other during transactions
Danny B.S.O.
CONSTANCE T.All was as it should be!
Joel C.Employee was very helpful, but truck had considerable damage and more could have been done to assist in documenting the damage.
Monte H.nothing it was great!
Michael P.Took 4 location and a big run around to get the uhaul returned. Terrible service from uhaul personnel
Charles K.Currie Uhaul is the best uhaul I have worked with!
Mary P. | Expérience généraleI walked in and the people at the counter were very rude. My boyfriend asked if there was a bathroom lady said no, we don't believe in bathrooms. Not sure if she was trying to joke but I took it as rude. I asked if we can return the turck at any location the lady said no you have to bring it back here. As if they want us to put more money into the tank and miles. Also the 20 foot truck I got was horrible! As soon as I hopped in it was a a quarter tank. Had to fill it up right away! Then when I was shifting gears there was creaking like the transmission was about to blow. Had to hit the gas super hard to even get up to 25 miles per hour. Over all it was just a horrible experience.
Samantha L.Great staff team work.
Jerome W.Very nice to people to deal with. Nice off hours pick up procedure.
Steve P.Chains on car dolly need better way of securing chains.
Jimmy L.Great, easy.
Jeremy C. | Premières impressionsThe online U-Haul process for reserving a trailer or truck should have something in bold that you need to check to confirm you read that says the pick-up location can be changed.
CYNTHIA Y.Nia was so helpful during my short time with uhaul!! If I ever need storage. I know exactly where I'm going.
QUIANA P. | Expérience généraleIt was awesome, very professional and friendly
PAUL R.Rented a car dolly. It wanted pictures of the inside of a U-Haul truck to confirm drop off. Couldn't finish the returning process without pictures of something I did not rent. Called in the drop off. Got charged the non-return fee anyways. You should fix your return system.
Todd R.Opens at 7:00. Not anyone there in the location. Waited and called the location and corp til 7:45. Got a truck from another location by 8:30. Everything was fine at the other location.
Darrell B.Very impressed with the young people working at return.
Steven B.Friendly employees good customer service
Damian W.First off. Do you have a wonderful crew of people. We had a hitch installed, and rented a trailer. The pick up was simple and quick. I thought we were verbally quoted $20, but when we picked it up the price was $29. I didn't have the $20 in writing so, there we have it. The contactless drop off of the trailer was 45 minutes of frustration. We went to the.com website, and it would not let us click on the button for share location. We could not get past that. We downloaded the U-Haul app, end it was asking us to scan a QR code. There were no QR codes to be found. After 45 minutes of attempting to check in the trailer multiple times, we drop the contract in the dropbox. The contract was highlighted with we would be charged $20 if we didn't do our own self check out. Back to your staff, I called this morning and they did not charge me the $20. Thank you, and kudos, that was good customer service.
Chris R.Nene had great service, was knowledgeable, and radiated positivity.
Linda T.In this case, it's not broken don't fix it KUDOS.
Jerome W.Had trouble with last step (terms and conditions) on check in web site.
Paula L.This was a great experience. U-Haul provided efficient, friendly and timely service. The whole move went incredibly smoothly, start to finish. Very impressed.
Muna S.My visit to uhaul on Capital Drive was bad(wasn't given nor EXPLAINED proper instructions, couldn't locate key etc so I thought it couldn't get any worse.I'm disappointed and disheartened by my experience at the Storage unit located on Good Hope Road. The staff member SCREAMED at me in my face like an unprofessional scary person instead of offering instructions in a calm and unprofessional manner. She was quite disrespectful.
Charlette H.At the time of the rental, I wish someone had reviewed the after-hours return process with me.
Eric N.I was charged a fuel fee but the truck fuel was where it should be .
Tanya B.Nothing. The young lady who checked me in and the gentleman that checked me out were outstanding!!
Thomas M.Picking up the truck online should be easier.
Joshua B.Davionna who was off work, leaving for the day, saw that we were in need of help with the mobile app for our truck pickup. She took the time to walk us through the whole process, got us our truck and showed us the features. She was pleasant and patient and went well beyond to ensure customer satisfaction.
Terese J.Your Pilgrim road location near Silver Spring road was absolutely terrible. They forgot to designate where the keys were so when I went to do the online/remote pickup it said I had to wait until the next day when they opened. This would've made me forfeit a $1 000 day on Memorial day. After over an hour on hold luckily I got a hold of someone and was redirected to this Wauwatosa location and things from then on were smooth.
Jon E.Very disappointed that the original location was all chained up and no one was around. They couldn't even answer their phones. I was able to reschedule with your dispatch who was extremely helpful!! 2 hours wasted waiting for first facility to open!!
BRITT I.Long story short. I had wiring and Lighting problems. The employees we're very helpful and kind. The manager was fantastic. She went above and beyond.
craig B.The nice man in LaCrosse WI was so personable.
Katherine G.If possible can you have a sweep broom available at the return spot just in case for pickup & trucks renters need to do an on site sweeping of leaves.
Jerome W.They do not maintain their protocol
Muhammad Ishtiaq H.NeiNei (spelling probably not right ) was super helpful and has wonderfully friendly customer service .
Richard W.Once I arrived it was quick and easy being set up with the truck drop off and renting a storage unit. Staff was extremely friendly and customer service oriented.
Austin Z.This was the easiest UHAUL experience I have ever had. This location has great selection of trucks. I was able to secure same day 10' truck and pick up/drop off process could not have been easier. We will recommend this location to friends/family!
James M.Return staff was very friendly and quick. easy process!!! thank you!
Elizabeth F.Everything went great, working with Daviana was particularly nice, she was always so friendly and helpful! i felt she helped the process go smoothly during stressful moving time, it was great not to have to worry about it! A few of the tenants at my new building were curious about the Ubox as we unloaded, I encouraged them to look into the service because of my experience.
Jennifer W.Nia, was so helpful during this process! You all are very lucky to have a dedicated individual on your team!! This will be my location whenever I'm in need of storage or moving needs.
QUIANA P.The front desk was run by a very capable woman. The rest of the staff seemed to rely on her expertise. Scanning my license and my other drivers license was a hassle. I think the staff at U-Haul should have to do this procedure. Also, my final comment is that there seem to be a disconnect between the front desk and the outside helpers we were told to go to one location and that the trailer would be bought to us, that was not the case. And nobody outside seem to be in a hurry to help. Overall it was a good experience but your procedures could be run a little tighter to create an excellent customer experience.
Kelly R.Everything was great. UHaul people were friendly. The whole process was quick in and out.
Kenneth K.The manager was very accommodating to my move out needs. I highly recommend and will definitely use again if I need storage in the future.
Alana P. | Expérience généraleThey were all helpful a good team working together
joseph l. | Premières impressionsS.O.
ASHLEY H. | Premières impressionsI really enjoyed the clerk working with me to find a unit that best served our needs. She was very friendly along with her co-worker. Their camaraderie together works really well.
SEPTEMBER C. | Premières impressionsPerhaps the facility can open an hour or two earlier or later and the men's restroom in the storage area could be better maintained. This I know can be difficult when patrons often come and go
ANDRE W. | Expérience généraleAbsolutely no complaints!
Alacia S. | Expérience généraleClean and professional staff
Yasin H. | Expérience généraleI'm a first time user. I would suggest some instructions on what to expect when we get to our locker, that there will be a zip tie to be cut, and that the lock will be inside the unit. Otherwise, very satisfied with helpful and pleasant staff.
julie c. | Premières impressionsThe Currie Park location has the best staff! Nia, Erica, Chi Chi and the rest of the team are the very best! They are very friendly and helpful! I love working with them.
Robert D. | Online Move InStaff was extremely helpful and very nice. They were patient and willing and able to answer all questions. Super friendly, great group! Facility was clean well organized. Very impressed, thank you!!
Mariah K. | Premières impressionsI could not cancel payment for my storage unit even though the charge was still pending because the deadline passed over the Christmas Holiday. This isn't one specific person's fault, but I would've appreciated not getting transferred back and forth between online, local, and corporate associates who didn't have access. There's no channels available for issues like this to get resolved because they don't want to.
Ian I. | Expérience généraleThe storage facility met our needs perfectly. We needed a place for a short time before moving to a new house and your location was very convenient and staff very helpful!
Steven V. | Expérience généraleI loved this location. They were patient and helpful always. There is an employee Nia who on many different occasions went above and beyond to help me. She always had a welcoming attitude and smile on her face. She's a great employee and very knowledgeable for the company she works for. So overall I had great experience with Uhaul.
Latesha J. | Expérience généraleStaff is friendly and helpful! It's a perfect fit for my climate controlled storage needs being clean, accessible and safe! Larry S
LARRY S. | Premières impressionsStaff were very polite and friendly!
Ameshia G. | Premières impressionsVery efficient operation Ease of drive up to unload greatly appreciated
grace h. | Premières impressionsThe lock I had was hard to open and to close when it was put on the door. Counter services were very slow.
Albert W. | Expérience généraleMy payment was due on the 5th of this Month and l emptied my locker out on the 5th. I went to the office and was told there was nothing that could be done about the money that came out of my account because l was on auto pay. This is truly unfair the way l was treated.
Debra V. | Expérience généraleExcellent customer service and I found the staff to be genuine not phony's. I didn't care for the no mask policy! I wore my mask and the staff didn't stating they were vaccinated which is understandable ,but the patrons are suspect and maskless
Everett C. | Expérience généraleAwesome, thank you.
RICHARD S. | Expérience généraleSuggest eliminating duplicate steps when making reservation and moving in. Same info had to be entered twice. Long line formed behind me.
GERALD O. | Premières impressionsErica and her crew are awesome! Keep up the great job!
JAMES B. | Premières impressionsForced to reserve my storage spots annually because of demand became to expensive while only needing the storage seasonally for 6 months
Alan S. | Expérience généraleThe service I received was professional, courteous, and friendly. The young lady who helped me that morning was extremely helpful and professional. Just one thing that was a bit confusing. The letter in the storage said the lock was free but I paid for the lock that morning. It was explained to me that the lock is only free IF you do the open a storage unit online.....that should've been specified. Overall, I'm happy with the service that I received.
Shantell M. | Premières impressionsI have a can am spyer and those from wheels fit snug in the motorcycle spaces. We found one in the corner that let me access it without touching other bikes near me!! I loved my spot and hope to get it again if I ever need it!
DeLisa B. | Expérience généraleBest storage facility in Milwaukee.The customer service is great.
Sherry W. | Expérience généraleFor the years that I was there, the facility and service were excellent and staff were always friendly. Unfortunately, when the configuration changed in the area where I parked, it became difficult to maneuver my van into my assigned spot. When I asked about the possibility of being moved to a more accessible spot, I was told there was nothing that could be done for me. I feel like a little more effort could have been made to accomodate a long term user - perhaps be put on a waiting list for a different spot? All in all, it's been a great place for me until that point. I wish we could have figured something else out with you.
Vicki B. | Expérience généraleEarly on in the year I had the storage locker there was some dripping from the ceiling that stained a chair. The staff placed a tarp over the top and there was no further issue. Paint chips from the ceiling also, flaked off and fell on my stored items.
Stephen s. | Expérience généraleGood option for short-term storage during move. Nicely accommodated 2 smaller units for price of larger since not available.
Matthew M. | Expérience généraleLove the way your facility is set up
MONICA H. | Premières impressionsOverall it was safe and clean (no evidence of rodents in my unit). I was unaware the monthly rent for the storage would increase every 6 months or so. There are no postings advising such, nor is it noted on the agreement I initially signed. A notification of the rental increase would have been ideal. I also feel the last month should be pro-rated, if the whole month isn't being used. Why am I paying for 30 days when I only used 20?
jocelyn a. | Expérience généraleIt would have been nice to be able to tour the facility before renting. I was told I couldn't due to security reasons.
David S. | Premières impressionsThe Currie Park location in Wauwatosa is the best! They are efficient and have awesome customer service. They truly make a dismal experience like moving seem alright.
MC DAVIS S. | Premières impressionsThe ladies at this location was nice and very helpful.
laqueesha j. | Premières impressionsS.O.
Steven B. | Premières impressionsAwesome staff; Very clean; no problem with mice. The only thing I would have like is a slightly wider parking stall.
Ken Z. | Expérience généraleGlad they made valid the month free offer! sure stand to their offer! very clean and easy access.
Alberto A. | Expérience généraleI am currently keeping storage there for work and need deliveries made to the unit. I was informed by my boss I will need to relocate if there is going to be a charge for deliveries. I want to stay here but won't be able to if there is a charge for delivery.
danielle k. | Premières impressionsPad lock is defective. I couldn’t access my unit.
Alacia S. | Premières impressionsN/a
yer g. | Premières impressionsMy overall experience was very niceThe customer service was excellent and In the storage area was nice and clean
MARY S. | Premières impressionsNia at the front desk was AWESOME!
Joshua R. | Expérience généraleThe woman who helped me was very friendly and helpful. I really appreciate her! She did a great job explaining everything and worked efficiently
Mary H. | Premières impressionsNia was such a friendly and knowledgeable employee! She has great customer service and really helped me out a lot. She didn't know but she took sooo much stress off my plate after helping me the way she did. Great employee. 1 000 %
Latesha J. | Premières impressionsMy cashier was super nice and friendly and helpful.
Shana e. | Expérience généraleI am so glad that I was able to use one of these units. It helped in the move. Merci.
Kathy S. | Expérience généraleWe started our rental in October of 2017 and have had great service. The facility is one of the best units that I have rented over the years. The location is extremely well maintained.' The staff is very supportive and helpful with renting vehicles, purchasing moving boxes and equipment . Erica Eberhardy has been very supportive and worked very hard to secure a 26ft moving van for us and also just completed another rental of a 16ft van at her facility. We were forced to move ourselves after our planned move carrier informed us that they could not move us in a timely manner due to a trucker shortage. U Haul was my next best option and Erica and her team came through for us. Please recognize Erica and Her Team for jobs well done
Lewis H. | Expérience généraleThe storage was a little confusing. Had to find the place and get in and out of on the road. Need more staff members.
Kristalena E. | Premières impressions