Customer Reviews for U-Haul Moving & Storage of Cuyahoga Falls

Évaluation :

5

As stated earlier the drop off of the trailer was Flawless and the gentleman was very friendly and very helpful. My drop off took less than 5 minutes.

Évaluation :

5

always meets expectations

Évaluation :

5

I think you have some great employees at this location, they make us feel welcomed , nice and easy transaction, thank you 😊 we do recommend to others

Évaluation :

3

This facility is not user friendly! The garage door won't open for the indoor vehicle access bay. The ebtry door has sloped concrete and a giant step to get to the doors - there's no flat land to carry your stuff in or out. The facility is not disabled-friendly because of this. Upon checkout, the counter-boys made me drive back up and around the building to take a photo of my empty cube. This bread factory is not equipped to be a friendly storage place!

Évaluation :

1

Ripping off your customers is probably not a good business practice. Stealing almost a month worth of storage rent is theft, regardless if it's a corporation or a person. U-Haul will never get another nickel of my money. And if you think I'm angry, I'm not. I've just learned my lesson, three times now. I intend to call the Better Business Bureau. Have a happy day. Frank.

Évaluation :

5

They rented me a truck where the AC didnt work… I brought it up to them after I returned it, and they said yes we know it doesn't work, We've been trying to get it fixed for weeks now… I asked very politely then why would you rent, a truck that doesn't have AC on a day where it's over 90° outside. They had no response nor did they seem to care. I would like a discount I was in this vehicle for 80 miles plus, I was extremely uncomfortable. thank you for your consideration Charles Garric.

Évaluation :

5

I was treated very well by the U Haul team upon pickup and drop off. Can't think of any improvements to make. Merci.

Évaluation :

5

Great staff!

Évaluation :

3

I've rented UHaul trucks a number of time before, and the truck with the rented extras (appliance dolly, moving blankets, etc.) were always ready and loaded in the truck. For this rental I wasn't told til the day I arrived to pick up the truck that there were no moving blankets available, so we had to scramble for blankets to use for our move that day. I was also told my reserved truck was parked nearly 2 blocks away (so I had to walk to get it) and that the appliance dolly I'd reserved was sitting there in the store...so I had to bring the truck back over to the store, once I walked to get it, to retrieve and load the dolly into the truck. I wasn't impressed with this situation, especially since it had started to rain as I was walking to get the truck.

Évaluation :

3

Being ripped off for an entire month of storage fees is not good for retaining customers. -3 stars !!!

Évaluation :

3

Be more helpful. Why does a 20' truck not have cruise control? I rented a truck one way for 2400 mile drive. Employee should have said something.

Évaluation :

5

N.D.

Évaluation :

5

The ordering, pick-up and return process was very easy and efficient!

Évaluation :

4

The truck needs repairs. Drove really rough. Truck was not clean, trash throughout both cabin and box of truck.

Évaluation :

4

Great service. I wish it was a little less expensive, but I had a pretty large storage unit so the price was reasonable.

Évaluation :

5

They have a good customer service. I recommend this location

Évaluation :

3

back of van was full of styrofoam, windows were dirty on the inside, and low tire pressure light was.

Évaluation :

3

Rental time was incorrect. Truck was not ready when I arrived. Customer service did not answer phone. Chat persons were unhelpful. Disappointed with service and had to really hustle to get our move done as we'd lost an hour of our window. Also my email was not updated as requested the first time.

Évaluation :

5

Maybe a little faster check in process. That was really slow.

Évaluation :

5

Thanks for having friendly employees that made my experience with renting very easy

Évaluation :

5

Manager was extremely friendly and personable. Great person to be running the store

Évaluation :

3

I had an issue when returning the vehicle. It closed me out of the process when I got to the part of taking pictures of the vehicle. Afterwards, there was no way for me to get back to it. I was charged for the rental, and I did return it back to the same spot and returned the keys to the Dropbox. I'm just worried that it wasn't done correctly and there was nothing I could do about it.

Évaluation :

5

Staff was very professional

Évaluation :

4

I sat out in the parking With the truck I rented for five or six minutes and nobody came out, so I finally went inside and they’re all chatting on their cell phones and whatever little disappointing

Évaluation :

1

They rented me the wrong size unit without getting approval from me, tried to tell me I didn't have a rental after I paid, and were pissy on the phone when they finally answered. Corporate was just as bad. Turns out someone spelled my name wrong! Interesting since it was an online form. I still don't see a rental under my account. The ONLY reason I'm staying is because the unidentified dudebro on the phone switched me to the right size unit and "promised" to fix the spelling of my name. I don't trust any of them but I have no choice and need a unit

Évaluation :

5

The guy working there was very nice and helpful.

Évaluation :

5

They were all so wonderful. We had a problem with our lock and they alerted us immediately. Great communication by everyone

Évaluation :

1

I worst customer service

Évaluation :

3

Everything is good but online the description about the size and the way the look and how much it fits not even close to the reality as I have to get 3 units to fit one bedroom apartment without the bed and other small items, it is very expensive for that size.

Évaluation :

5

It would have been good to have more clear directions on where and how to sign in using the keypad and which ones to use after hours. Maybe better signage. Also the online map is confusing. Overall happy with the rental and the text help was great.

Évaluation :

5

Drop off was easy. They were very nice and helpful!!

Évaluation :

1

I was called in the morning told to pick up at a different location and I was getting a free upgrade. The pick up went smoothly. We dropped off I was charged the difference for the upgrade then charged an additional $60 for gas that was put back in the truck plus a gas service fee I didn't see this till I had left and had to go back I was refunded the gas and gas service fee but still charged the difference on the upgrade. I paid $100 for a truck I used less than 4 hours. I will NEVER use uhaul again.

Évaluation :

5

Joe was very helpful and kind to my daughter and I with selecting a storage unit. He took the time to walk us to our indoor unit and explain the entire process without rushing or being rude. It was an excellent customer service experience!! Thank you!!!

Évaluation :

5

Thanks! You made my move and storage needs very easy. You even got my move out records to me before I could give you a call. I appreaciate that!.

Évaluation :

1

I was charged for a lock  then get email there was a free one total miscommunication with your staff with your store. Very unsatisfied

Évaluation :

5

Great staff

Évaluation :

5

It was a great experience

Évaluation :

1

The after hours service was too slow. The truck did not have the dolly I paid for and I was not refunded after notifying U-Haul that it was missing. It took me over 40 minutes to get the truck after I arrived. Without the dolly it made it extremely difficult to unload the truck.

Évaluation :

5

Easy and simple! The young man that set me up was very helpful and explained the process-

Évaluation :

3

The inner front windshield was dirty all the way across

Évaluation :

2

Notify customers that you don't have a dolly or blankets available before they come to pick up the truck. That way they can go elsewhere. Also, there was little air coming out of the vents and it definitely wasn't air-conditioning.

Évaluation :

5

Just a mildew mold, water problem. Security issues handled. Thank you, Slainte two thumbs up employee #1 please get the documentation corrected uhaul corrected. Thank you. Employee #2 understands and I trust will be proactive now. Thank employee #2 Lava rock mildew odor absorption packs (recharge with sunlight) remove the reuse crap. It's a tipoff and represents list revenue and likely has really mildewy crap at the bottom u cannot see

Évaluation :

3

The truck I rented was parked in an overflow lot so I had to walk across the street with my hand truck and get it. Seems if they know exactly what time a truck pickup is they could have it pulled over to the main pickup area. Also I had ordered a dozen blankets and they were not available at this location so had to go to another location to pick up the blankets. The reservation was made a week in advance so not sure why this happened.

Évaluation :

5

👍🏻👍🏻

Évaluation :

5

Worked great! Thanks

Évaluation :

5

Check in and check out were easy peasy, truck was clean and overall a good experience. Merci.

Évaluation :

4

We reserved a 10ft truck at on location about a block from us. The reservation was switch about 24hr beforehand to a 15ft truck from a location around 20 minutes away. They then pressured us to try to take a trailer with us to deliver to a different location. Would like to see those policies worked in a little.

Évaluation :

5

A bit expensive for the space, but very clean

Évaluation :

4

The truck we rented was filty dirty and smelled of smoke. upon return the accepting location at University Blvd in Moon Township, PA 15108 agreed as well. When picking up the truck we had requested a newer vehicle as it was going a long distance. He said this was not bad with 106 000 miles on it. Ironically, there were 4 other 15' era at the off site location and 2 had miles under 45,000. Very disappointing. James Ognenovic 561-2839511

Évaluation :

5

U-Haul Cuyahoga Falls is awesome.

Évaluation :

5

Excellent service. Person well knowledgeable and helpful

Évaluation :

5

fire the as shole in Stow that lost my reservation and then walked away from me and said to fix it my self. I was very clear when I set a reservation to take a trailer to Newport Maine. it was not available in stow and not for out of state travel. he literally walked away from me. I am a polite person and I understand things happen. he offered NO HELP what so ever

Évaluation :

4

The attendant hooked up the trailer and tested the lights.

Évaluation :

5

I worked with Amir. He was extremely helpful and friendly. He made the entire experience excellent.

Évaluation :

5

My AC was broken in my truck. It was awful.

Évaluation :

5

Nothing ! Young gentleman is always professional here.

Évaluation :

5

Very friendly and easy to use

Évaluation :

5

Great service

Évaluation :

5

Merci.

Évaluation :

5

The customer service was excellent, and the timing was excellent as well. Je les recommande fortement. 

Évaluation :

5

Nice storage unit. Thanks.

Évaluation :

5

The gentleman who helped me when I picked up my equipment exceeded my expectations. I cannot beging to express my satisfaction with the staff and operation that you have at the location that I rented from. This was my 2nd time renting from there, I appreciate their thouroughness and willingness to attach/detach the trailer from my truck. 10/10 experience. Will rent from here again amd recommend to everyone that I know!

Évaluation :

5

My only issue is that I could not rent a pickup truck in the Canton area and was forced to drive to Akron to get a truck. It would be nice if U-Haul supplied pickup trucks in my area.

Évaluation :

1

Desk agent did not fully inform me on how to correctly return. Gave false information for what to do in event of an accident. Would 100 % not recommend this location to anyone

Évaluation :

5

The team was great. The guy who checked us in was friendly and helpful. The guy who greeted me with the truck return was great too. I've used the Vernon Odom location and have had several bad experiences. These guys were great and I'll rent from them from now on!

Évaluation :

5

The men who assisted me on pickup and drop off were very customer service oriented.

Évaluation :

5

Thank you for making this part of my move very easy.

Évaluation :

3

Vehicles used for one way long distance moving may need to be checked more frequently for any operational problems or service needs. The van I rented last week had a very strong brake pulsation and shake when applying brakes at highway speeds. It was also due for an oil change.

Évaluation :

5

Guy I worked with was super cool. Glad to have someone friendly and helpful.

Évaluation :

2

Pulled in the workers were smoking right outside the door. The truck was dirty on the inside. The check engine light was on along with the tpms light and traction control light. Very disappointed in the quality of rental vehicle

Évaluation :

5

Overall Satisfied

Évaluation :

5

Manager was very helpful and knowledgeable.

Évaluation :

5

We're thinking about renting again, but I don't think it's right that you have to charge us for a lock every time that we rent from you guys when we use the same lock that's not right! Then yesterday the gentleman asked me if I was returning the lock. Are you kidding me after we paid for it! Not sure if we want to rent from you again due to the fact that we have to buy a lock every time. Vince Nemeth

Évaluation :

1

Service was poor. Did not have the unit i reserved. Whats the point of a reserve if its not there? The service attendee kept repeating this isnt my store, i need to leave i hate it hear, i dont know what i am doing . Then gave me the a inactivated card and messed up the pin. So i spent an hour waiting to get into a smaller than requested locker. Than the worker gave attitude about what we were able to us.

Évaluation :

5

Very quick rental of the storage unit. The rep. answered all my questions. Merci!

Évaluation :

3

The security "arm" and "disarm" when accessing the units is a little confusing; it wasn't clear (even the signage) that one would re-arm their unit. One would think it'll re-arm itself over time (which it likely does anyways I assume). Would be better to call it "check-in" and "check-out" as it's more natural to assume to "check-out" and re-arm the system.

Évaluation :

2

My truck rental was cancelled without notice. When I arrived on time to pick up the truck, that is when I was told it was cancelled. I was then offered a more expensive option because the truck I reserved and paid for was not available. I was not offered a discount or the $50 advertised compensation for the inconvenience. Somehow the truck I rented was cancelled but the free month storage space was not cancelled.

Évaluation :

5

The staff- every- single- one- is so amazing!!! Friendly, knowledgeable, and helpful. I can't stress this enough

Évaluation :

5

my only issue was the zip tie on the unit. i understand why it is there and was not told there would be one on the unit. if customers are made aware they could bring something to cut it off with. i had nothing to cut it off with, so i had to walk all the way back to the office to borrow a pair of sissors, then back to return them when i was finished, a mild inconvenience.

Évaluation :

1

I called corporate office and told them someone stole chairs out of my truck. They said had to contact my facility because they didn't have access to cameras. I contacted them and was told they would review cameras and get back to me in a day or 2.. I never received a phone call from anyone. Nor a return call from corporate to see if my issue was handled. 

Évaluation :

2

The storage facility itself was well-lit, but not my unit. Also, my unit was locate in the worst possible area, where there was an opening and what looked like incomplete construction above, on the ceiling. It was creepy! I've had much better storage units.

Évaluation :

5

Our house flooded and these are the items not impacted by the flood, but would be in danger of left alone while home dries. We appreciate that we were treated like family during this crisis. Facility layout is perfect and it allowed us to move things in quickly so we could keep returning to the home and retrieve salvageable personal belongings. Thank you for working with us during our time of crisis.

Évaluation :

5

Amir is a real asset to your company. He quickly and efficiently processed our request to rent a storage space and setup an appointment for a truck rental. Great experience so far! Keep up the good work.

Évaluation :

4

Had a few experiences when the u haul computer keypad didn't work, so had trouble accessing storage unit. But overall a good experience.

Évaluation :

5

Loved the cleaniness of the units and the availability of the staff! I would highly recommend to family and friends.

Évaluation :

5

Service was outstanding and worked with me easily to get a larger unit. Absolutely no hassle

Évaluation :

5

Very clean and nicely lit, I stored a piano and antique clocks and mirrors that were my grandparents, everything was very clean and I felt very comfortable and new my items were safe here. Definitely will use uhaul again for my storage needs in the future.

Évaluation :

5

Good service, hospitable.

Évaluation :

5

The number of carts diminished as time went on.

Évaluation :

3

There were only 2 carts for use and both were occupied. Would have liked more carts available for customer use during move in/out

Évaluation :

5

Staff very. helpful. They explained how to use my code.

Évaluation :

5

I had a great experience, Gabby was so helpful and kind. The entire staff was awesome. I would definitely recommend this location for storage and moving needs.

Évaluation :

5

Price could be a little bit more friendly

Évaluation :

5

Marcus was new and still did a wonderful job helping me. All the staff I met were friendly and helpful. Move in was very straight forward.

Évaluation :

2

Not a good experience

Évaluation :

5

Gabriella was awesome! At first we were a little confused on how the code worked but once she explained it in depth we were all set. She also was helpful with sizing

Évaluation :

5

Gabbie was absolutely the most friendly, knowledgeable, n helpful employee at this location. My only issue would be is if u had/have employees from other locations to fill in/cover that they be trained to do the job. I found it very difficult to do what I needed when the only employee that was there came from a different location and was very animent to tell me that he's only certified to fill propane tanks. Really? Then why is he even there? I ended up comin back 3 times just to get another unit cause he neglected to tell/inform me that the person who was there the next day got off early making it difficult for me to store anything on the day that I absolutely needed it. That was not only frustrating but left me extremely annoyed especially when he laughed. I seriously didn't think there was anything funny about it. Training in all aspects of the job, regardless of which location they're from, and whether or not they have storage at there location or not, they should be trained before going to a location that does more than just fill propane tanks. This can not only be annoying but also extremely frustrating, especially when you have employees laugh and think its funny that I/anyone have to continue to go back and forth just to have something done on something they should have already been trained to do in the first place.

Évaluation :

5

Beautiful service

Évaluation :

4

We were helped by a very nice young man. Rented room 2388. we needed a lock so bought one and also paid insurance of $7,95 for first month. We picked 4 digit code to get into the building. He was not sure of order entering # or* Later got that from another employee. When we opened room there was a new lock laying on the floor. We used lock we bought on unit. I took found lock to office. Young man was not there. Another man who was from Kent location advised the found lock was included with the rental. I showed him our receipt that we had bought a lock. He wasn"t sure how to issue a refund so advised I come back when Manager was there Had him note on receipt that I had brought the found lock to office. We are happy with location of the room and was it was clean. We appreciate fact that first month was no charge also. I will stop in when we bring boxes to storage. Employees we interacted with were helpful and pleasant. Thank you Susan Coldwell

Évaluation :

3

It was fine. When I was moving into the storage unit I was told to go through one area but I needed to go through the other. I had some heavy stuff to store but there was no elevator to go from the second level to the first to where my unit was on the first. I spent a lot of time trying to find my unit from the oneside. The directions for the entry code are confusing for a first time user. Ultimately this was a good facilty just that first day I moved stuff in I could have used a little more help.

Évaluation :

5

They were able to get me in after a different storage facility gave my reserved unit away. The other place then tried to give me an outside unit which I did not request I specifically wanted climate controlled but the new outside unit was infested with roaches. I came to uhaul they were able to accommodate me immediately with a climate controlled unit. The staff was really nice and the unit was really clean.

Évaluation :

1

This is most unorganized place I have ever seen. We were at the facility at 6:45AM to make sure we were there when it opened to empty the unit. We were told that the night before closing person locked the keys INSIDE. Not sure how you locked the INSIDE then leave but guess anything is possible. The employees seem to have attitudes about management and working there. We over heard an employee telling another that he is about to quit because of manager. Being a manager at a store myself, you DO NOT voice your opinions about the store, employees or the manager ANY WHERE on the floor or behind the counter where customers can hear. 2- There needs to be at least 1Employee that can make decisions ON EVERY SHIFT. The facility itself is clean and convenient.

Évaluation :

5

Very nice unit. Thank you.

Évaluation :

5

The staff was nice and explain everything that I need to know. The place was easy to find and very clean.

Évaluation :

2

I rented a 8x10x10 unit and the unit was barely over 6'. Parking also was an issue at the storage unit.

Évaluation :

2

In my opinion most if not all employees I dealt with at the facility itself (NOT the employees who assist over the phone or via chat) they all need better training on the facility, the U-Haul products and services & especially customer service. I was given incorrect information on my storage unit and procedures regarding my 3 month use of the facility. I was grateful to get my belongings out the storage unit and end my business with U-Haul at the Cuyahoga Falls location. It was one problem after another with the staff. Management of the location was uninterested and extremely unhelpful and lacked knowledge of the job she was attempting to do. I won't be back as a customer!

Évaluation :

5

Very nice clean unit.

Évaluation :

4

We enjoyed the storage location and facility for the most part. We did not like the price increases over the last year. Also, the security log in and log out panel on the outside building has not worked for some time. I'm not sure if that was ever communicated to us.

Évaluation :

1

Prix

Évaluation :

5

Highly recommend

Évaluation :

1

The van was old and shabby. The ride from Maryland to Ohio was terrible because of the loudness from the vehicle (I couldn't hear the music nor the conversation with my husband) and it drove rough. The check engine light was on the entire duration. This vehicle should not be used again for long distance travel. I always have a difficult time using the mobile app for online check-in, but this was the worst experience yet. In the past, if I was a unable to use the online check-in service, which was always, an agent inside the store would assist me. This agent in Cuyahoga Falls, Ohio turned me away and didn't even attempt to assist me. He said "I'm not from this store and I don't do anything with storage units. You will have to use the online checkin or call customer service. Since I was only there to check in and get my unit number and access code, I left the facility to call customer service. They were also unable to assist me. I lost my Maryland driver's license during the transition and had my VA ID and my Passport ID cards. Although your app states "government issued ID OR driver's license" it does it accept Passport ID cards for a storage facility, which is contradictory to what the website (app) states. After being transferred to 3 different people, a representative finally advised me to go back into the facility and ask the on-site agent to contact his supervisor to assist me. Finally, after an hour or so, I tried the online check in using my drivers license from Georgia that I found in a box, which I haven't lived since 2018 and no longer use, but it didn't expire until 2024, and was able to check in on the app. I've used U-Haul several times since 2004 and this has been my worst rental experience.

Évaluation :

5

I have been a long-time customer at this U-Haul location. The staff has been great, as well as the facility. Everything is clean, the unit hallways are well-lit, and the dock area always has carts available. I'll likely be back in the future and would recommend this location for anyone with storage needs.

Évaluation :

5

Very clean unit and a good location.

Évaluation :

5

👍🏻👍🏻

Évaluation :

5

👍🏻👍🏻

Évaluation :

5

The only negative was the black dust that had accumulated, but then again we didn't anticipate needing to store things this long (almost 4 years). That was thanks to COVID unfortunately.

Évaluation :

4

The only issue I have so far was that I couldn't use my code to get in my unit around 6:30 last night because the keypad was being worked on while I was moving my items into the unit. I was able to get my code reset today but other than that, my experience has been okay.

Évaluation :