Customer Reviews for U-Haul Moving & Storage of Cuyahoga Falls

1 880 évaluations

1950 Newberry St   Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

(330) 923-6270

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(330) 923-6270

1950 Newberry St
Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

When I came into the store, it was a couple minutes until shift change. The woman who saw me come in immediately went into the back room and came out three minutes later and said "Sorry, I'm clocked out, you'll have to wait for the guy to come back in to help you." The only other employee was hooking up a trailer for almost 30 minutes. Not to mention, the woman wanted me to stand outside in the 5 degree temperature while I waited. I don't know what is wrong with your employees, but you need to do something.

SCOTT R. 
Évaluation :
5

Everything went smooth and the gentleman who helped me was wonderful

CHRISTINE R. 
Évaluation :
1

Workers were extremely unhelpful, incompetent and more worried about talking trash about your company than taking care of the customer standing in front of them. He didn't ask the right questions resulting in me paying more money than initially quoted. When I called back to ask him to adjust it he was rude, dismissive, and unapologetic even though it was 100 % his mistake. Only decent employee working there was the gentleman working when I returned the vehicle. The guy that works in the mornings there shouldn't be employed with your company.

TREVOR F. 
Évaluation :
4

More customer parking

BRANDON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Ensure lots are plowed and salted so customers are safely able to access facility.

Louis Z. 
Évaluation :
5

Snow was not plowed very well but we made do.

Louis Z.  |  Premières impressions 
Évaluation :
5

This Uhaul Location always does an excellent job with easy customer parking.

NARAVAHN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M.  |  Premières impressions 
Évaluation :
2

Employees ignored us after we said hi and the online check-in is ridiculous.

Niklas H. 
Évaluation :
5

This was the best uhaul site I have dealt with. Service was quick and thorough.

MATTHEW B. 
Évaluation :
4

Have them learn how to store a ratchet strap correctly it took me almost 45 min to undo the straps on the dolly

JAMES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

elizabeth K. 
Évaluation :
4

It would be nice to make sure when a customer comes to pic up rental that there taken care of at there set time my time was to be at 8::00 I was on time but didn't get served till 8:16 .

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

Utilize 3rd party movers thru U-haul web-site - gentlemen were polite and helpful.

DAVID H. 
Évaluation :
4

Have a reserved truck rental on the location lot ready to go, not around the corner

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darnell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND L. 
Évaluation :
3

I am having issues with the bar lock in the door- it doesn't slide over and the employee yesterday was no. To happy to assist me.. we finally got it slid over so that I could lock my u it but it still is not working as it should.. it doesn't slide over to lock the unit and the employee was not helpful at all and made me consider just cancelling unit… it I have issues everytime I need it locked that is NOT OKAY.

Cara B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LACEY LEE P. 
Évaluation :
5

Very clean and very friendly staff. Well supplied with moving equipment.

LLOYD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
5

The inside leaked a little water in one of the corners.

JASHUA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE T. 
Évaluation :
5

Every truck i rent hear is always somewhat broken one had a dieing break booster this one had transmission issues and so it wemt though gas like crazy and was dangerously slow and barely was able to get up even the slightest of hills im a professional automotive mechanic and these trucks are not maintenance to properly I even was at the gas station one time and saw the truck with a bad brake booster and I could still hear the bad brake booster 2 months later

Rebecca V. 
Évaluation :
2

we were inside waiting for 30 minutes efore any employee appeared to help with our scheduled pick up. There was no sign to indicate anyone was working anywhere. Very poor communication to customers

JONATHAN D. 
Évaluation :
4

The truck wasnt 'dirty' but it definitely could have been cleaner,

ROBIN R M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA K. 
Évaluation :
5

The staff was very helpful, and everything was very smooth. I will definitely be going back in the future.

BRANDON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIVAN T. 
Évaluation :
5

Great experience! - Second time in a few years I've used this uhaul location and both have been great experiences!

KYLIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haydee E.  |  Premières impressions 
Évaluation :
1

I chose a location for pickup near my home and the day before they changed my location 20 miles from my house. I waited 11/2 hours to get checked in due to only one person working and customers having problems

WILLIAM C. 
Évaluation :
5

Front desk lady was great!

Dorothy S. 
Évaluation :
4

The trailer had a sticky floor and the door was a nightmare to open and close! Trying to pull out of the lot once hooked up was also very difficult. On a brighter note, the location was clean and the staff i worked with were wonderful.

Patrice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

I have rented vehicles previously from this location and the staff is very knowledgeable, always friendly, helpful and quick. The equipment is clean and in good working order. I am a very satisfied customer. Please see this location is recognized for the great job they are doing.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trace B. 
Évaluation :
5

Great facility. Always clean and bright.

Linda E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETINA V. 
Évaluation :
5

Great friendly service!!! Definitely would recommend to others! Very nice store has all your moving needs.

JACQUELINE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA P.  |  Expérience générale 
Évaluation :
5

Nothing at this time

JASON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN KYLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR R. 
Évaluation :
3

The truck needed alot of work done. The alignment was completely off and I didn't feel safe driving for the long distance I needed to drive.

COURTNEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ada P.  |  Expérience générale 
Évaluation :
5

The “after hours” return via the internet is terrible. The site froze after taking the picture of the odometer and fuel gauge. This happened FIVE TIMES!!!!!!!!! I had to get up early to be BACK at the store to physically “return” the truck. The attendant was NOT surprised at my situation. Happens often…..FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ROBERT V. 
Évaluation :
5

the price was to high

TIM R. 
Évaluation :
5

Excellent service, pick up and drop off, you made easy. Thank you. K

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Great service. Very satisfied with everything. Will use the equipment and location again.

MICHAEL Z. 
Évaluation :
2

Right turn signal was out. A real rattle trap.

JAMES F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRENDAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
5

Friendly professional staff.

DALER T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A DU MA N. 
Évaluation :
5

My experience was wonderful. Very easy and everyone was always so helpful! Super friendly and always willing to help with any questions. My only offer for feedback would be to check the facility for moisture control,and possibly carpenter bees? Upon cleanout, we noticed some mildew smell (and saw evidence on the AC tubes) and we had sawdust from something that resembled carpenter bees on some of our items. We were not upset in any way, it comes with an older building, but just wanted to let you know. All in all we would totally use this facility again and I have already recommended it to others. Merci!

Jennifer S.  |  Expérience générale 
Évaluation :
5

Very friendly atmosphere,you've got my business on in. Thank you

WANDA W. 
Évaluation :
2

We needed a bigger dolly for our appliances and when we got there, we were told that it looked like someone took ours. Went to leave and the guy told us about a dolly hanger which we also didn't have. Then we had to purchase bungee straps from them to hold our dolly and of course the straps didn't fit between the boards in the truck. Something went wrong at every time.

Brittany E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HELEN A. 
Évaluation :
5

The gentleman that checked me in was polite, and communicated directions well. The only issue I had was that my card did not activate right away and the alarm went off when I opened the door.

Wayne P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP M. 
Évaluation :
5

Only thing I would change is more light within the storage unit or the option to run extension cord for easier and safer movement within unit

Adam F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elias N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA L. 
Évaluation :
5

Professional and courteous service

dale t.  |  Premières impressions 
Évaluation :
1

I described to the lady exactly what it was I was putting in storage she took it upon herself to pick me a unit that she assured me will fit everything I described to her... when I arrived to was no bigger than a child's closet... I explained all of the to the staff and they told me it was nothing they could do to help me.... I will NEVER EVER RECOMMEND THIS PLACE... The inconvenience they caused me and my family was horrendous. Never again... I ended up having no choice but to throw away whatever couldn't fit.... lost alot...

sonia w.  |  Premières impressions 
Évaluation :
3

The staff was very helpful and knowledgeable. However, the truck was dirty. There was an empty coke can and half full water bottle in the drivers side door. The passenger side door storage area had a wrapped tampon in it. The cargo area was dusty and full of various debris. I was able to sweep it before I loaded it but I was hoping it would be swept when I picked it up. Anyway, I am grateful for the people who are working at Uhaul because I know it is hard to find workers these days.

JASON P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNA B. 
Évaluation :
5

Nothing the whole experience was great.

KEITH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORBIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
2

Had a reservation for 7am when the location opened up. The individual opening was 20 minutes late getting in.

MATTHEW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS V. 
Évaluation :
5

There was hair/fur on the passenger seat. Also, I couldn't adjust the seat back to my liking-It leaned too far back and I had to stuff my jacket behind my back to be semi comfortable. Otherwise things were good! The clerk was very nice and knowledgeable!

LESLIE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRA M. 
Évaluation :
3

I have tried to call the facility for day sometime 10 times a day, they never answer their phone. Every other U-Haul I have used answers the phone to help the customer.

Robert D.  |  Expérience générale 
Évaluation :
5

Quick service and quality truck. Thank you!

DONALD M. 
Évaluation :
4

The online checkin experience almost made me want to say the hell with this and took over 20minutes and got me nowhere (even after supplying id, two individuals to call, etc.). If you need several layers of authentication including calling over 2 references you need to notify renters in advanced. I wasted 20min of my life and your online rep jazmine was useless and gave canned responses and just kicked me from the chat, making it so I couldn't complete the checkin. Very frustrating. The on-site staff was friendly and apologetic. Still took me something like 30min to get rental and should have take 5. This is a uhaul infrastructure thing and not the location's fault. If I were a franchisee I'd be passed. Fix your process and give people nottice or the ability to supply verification before arriving.

Raymond L. 
Évaluation :
4

Tough to find a trash can to throw small things away in. Finally found one in the restroom, but I didn’t see another one anywhere.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE K. 
Évaluation :
5

Wash the windows. Ridiculously dirty. On blemish on the rental experience.

GREGGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy F.  |  Premières impressions 
Évaluation :
1

I was scheduled to pick up my U-Haul at 12 AM I was there for 2 1/2 hours trying to figure out how to pick up my truck waiting on hold for 28 minutes with a customer representative just to be told that I need To pick something off the list for identification purposes I did and he came back they couldn't approve me at this time after I waited there all night long

Casey W. 
Évaluation :
5

The vehicle had a bad stench of cigarette smoke inside the cab. Other than that, everything was a 5 star.

Donald M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
5

Pickup & return were quick and easy. The employees were very personable. The whole process went smoothly.

Karl S. 
Évaluation :
3

Staff was friendly. Great service. Interior was dirty, gas tank was not full.

GERARD M. 
Évaluation :
5

More people available for check in on Sunday morning Don't leave trainee alone

DANIEL D. 
Évaluation :
5

Very informative, answered all of my questions and concerns. Kind and courteous staff.

Jacqueline A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL A. 
Évaluation :
5

Staff at Uhaul in Cuyahoga Falls has been consistently friendly and efficient. They are knowledgeable about the products and services they sell, they helped me select the moving boxes I needed, and when I rented a storage unit, Tessa was especially helpful. Great customer service by all the staff!!

ALMA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H.  |  Premières impressions 
Évaluation :
4

slow service

Braylin T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather F.  |  Premières impressions 
Évaluation :
5

Very very pleased all the way around with employees - truck - and storage area. I rate U-Haul with a 10 out of 10. Very pleased. Thanks.

Irene N.  |  Premières impressions 
Évaluation :
4

The supervisor initially tried to double charge for the "first month free" wanting me to have the month of June as a no paying month. (pay two months upfront). However, I'm on a fixed income and could not arrange other bills accordingly. The store quoted me "$100" a month but in actuality the monthly cost is "$128.00." They refused to send me the appropriate invoice for payment the month of May until I filed a complaint. I have yet to receive an invoice for my "July 2021" payment.

linda f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMBERTO G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D.  |  Premières impressions 
Évaluation :
5

So far so good!!

Leia A.  |  Premières impressions 
Évaluation :
1

(5/22/21) We got there after an online move in and the unit was locked, we called someone he came after we waited for at least 10 minutes. When unlocked there were things in the unit that belonged to uhaul. The man helping me said he was going to talk to a manager and we were left waiting for over 25 minutes for him go come back while being unable to move in our things. There was supposed to be a lock waiting for us in the unit when we got there and there wasn't so after making us wait for we'll over half an hour total I then was told I had to drive around to the other side of the building to pick up my lock myself. I get over to the office and no one is there and I stand waiting for 5 minutes while the phone is ringing and no one picks up or comes to help me. I then was greeted with an attitude. If we hadn't already paid and didn't have another option I wouldn't have stayed. I had a very bad experience I wouldn't recommend this location to anyone.

Lana H.  |  Online Move In 
Évaluation :
5

Very helpful and easy to work with

TIMOTHY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN R.  |  Premières impressions 
Évaluation :
5

I already recommended this location to my daughter who will be moving out from a competitor soon and getting a unit here.

Robert H.  |  Online Move In 
Évaluation :
5

The young lady who check me in for my truck rental was very new, but showed effort and consideration and finalizing my check-in

Robert K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keri c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian T.  |  Premières impressions 
Évaluation :
5

Nice place. Super clean and well-lit. Nice and warm inside.

Linda E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana P.  |  Premières impressions 
Évaluation :
5

Restrooms should be available for after hours.

Eddie R L.  |  Premières impressions 
Évaluation :
5

This box isn't big enough to write all the positive things I would like to say. I was looking for a larger unit in January and one was not available. Rosie and Mike took my name and number and said they would call me if one became available. I also called to check and Mike & Rosie were ALWAYS pleasant. Recently, the 10 x 15 unit became available & Rosie called me right away. Rosie & Mike are awesome. Give these wonderful employees a raise because they went over and beyond what was expected. Thank you . Cindy Hanna

cindy H.  |  Premières impressions 
Évaluation :
5

This was a very well oiled machine Everyone very knowledgeable and most helpful Glad to do business with you

michael d.  |  Premières impressions 
Évaluation :
5

The staff was very kind, patient, and very knowledgeable. The storage unit and the hall ways are very clean. The carts made moving the items in super easy. Thank you for a great experience.

BETH O.  |  Premières impressions 
Évaluation :
5

Everything was great!

Mark K.  |  Premières impressions 
Évaluation :
5

Very professional and friendly

Marsha M.  |  Premières impressions 
Évaluation :
5

Great service, sign up and my questions were answered.

Angie B.  |  Premières impressions 
Évaluation :
4

Had to wait a few minutes for someone to help me. They were busy with other customers. The manager thought I had a hold on a 10/10 storage unit when in fact it was a 10/15. We did get it straightened

karla w.  |  Premières impressions 
Évaluation :
5

Thank you for your time in helping me figure out the best option for me. I don't like that I cannot be put on a list for a different unit: safety concerns about the interior units not close to door.

Cyndi K.  |  Premières impressions 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE! We came in looking for a storage unit and were promptly booked. In and out in barely an hour, including tour of the facility, instructions, etc!

Gustav D.  |  Premières impressions 
Évaluation :
5

Rosie is great employee She took great care of us during truck rental-we even decided to move our storage unit from a competitor to U-Haul that day Thanks Rosie !

gary h.  |  Premières impressions 
Évaluation :
5

Very helpful service helping us to select and find the right storage unit for us!

Jeffrey S.  |  Premières impressions 
Évaluation :
3

I need way more than 200 characters. I called customer service, one thing I'd like to add to that, is, why was there rat poison in my unit when I opened the door?

Steve E.  |  Premières impressions 
Évaluation :
5

Keith was extremely helpful in getting my truck rental and storage unit rental setup. I couldn't have asked for a better experience.

Andrew W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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