The vehicle had a bad stench of cigarette smoke inside the cab. Other than that, everything was a 5 star.Donald M.
Customer Reviews for U-Haul Moving & Storage of Cuyahoga Falls
Pour nous contacter
Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.Michael O.
Le client n'a pas laissé de commentaire.Kasey F. | Expérience générale
It is difficult to reach anyone via phone.lisa W. | Expérience générale
Pickup & return were quick and easy. The employees were very personable. The whole process went smoothly.Karl S.
Staff was friendly. Great service. Interior was dirty, gas tank was not full.GERARD M.
More people available for check in on Sunday morning Don't leave trainee aloneDANIEL D.
Very informative, answered all of my questions and concerns. Kind and courteous staff.Jacqueline A. | Premières impressions
Le client n'a pas laissé de commentaire.Brian T.
Le client n'a pas laissé de commentaire.APRIL A.
Le client n'a pas laissé de commentaire.BRENDA L.
Le client n'a pas laissé de commentaire.JUANL L.
The young lady that help me get the rental and the same one checked me back in the next day, very excellent and very friendly and professional, ill give it a 100 % satisfaction, thank youMACK G.
Le client n'a pas laissé de commentaire.DONN R.
Le client n'a pas laissé de commentaire.JULIANNA C.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
We paid 170 $a month for an indoor temperature controlled unit. When we moved out this weekend many of our furniture items were damaged with rusty brown water stains. Pieces of furniture are ruined. We spoke to the worker on duty snd he said he'd make note of it. I called and talked to customer service rep and requested a claim be taken and for the GM to call me.Jackie k. | Expérience générale
Staff at Uhaul in Cuyahoga Falls has been consistently friendly and efficient. They are knowledgeable about the products and services they sell, they helped me select the moving boxes I needed, and when I rented a storage unit, Tessa was especially helpful. Great customer service by all the staff!!ALMA M. | Premières impressions
Le client n'a pas laissé de commentaire.ALMA M.
Best place to work with for long or short term storage and moving help!! Staff is friendly and accommodating!! Used this facility for over 2 years and my items were kept safe and secure with no damage!! Thanks, Mike and Gabby!!Diane S. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM M.
The location was convenient and the truck was great, but unfortunately the rudeness of the staff would keep me from recommending this uhaul to anyone else. We declined the insurance and still got charged for it anyway. When we tried to politely dispute the charge, the lady was rude and had no interest in helping us resolve our issue.MICHAEL J.
Le client n'a pas laissé de commentaire.RONALD T.
Had our storage unit here for over 2 years and it was a very easy experience from start to finish. Being able to access the unit after hours was very convenient. We had misplaced our keys a couple times and they were so quick to help out! Thanks U-haul! We definitely recommend.daniell a. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD K.
Le client n'a pas laissé de commentaire.DANIEL C.
Le client n'a pas laissé de commentaire.Michelle H. | Premières impressions
Le client n'a pas laissé de commentaire.STEVEN T.
Nothing, over all you guys was excellent. This was the first time I ever had to rent anything. It was new to me and pretty explanatory. Merci.DIANE W.
Le client n'a pas laissé de commentaire.LAURIE T.
The facility did not open until 830 instead of 7 as posted. The engine light was on in the truck. The only thing good was the lady was very nice once she did open and helpful with the return of the vehicle.Kevin W.
Le client n'a pas laissé de commentaire.KEITH T. | Expérience générale
slow serviceBraylin T. | Premières impressions
Cost could come down I rented a 10 van for 3 1/2 hrs and drove it 55 miles and it cost me 80 dollarsJoe S.
This was a great experience! The sales rep was very pleasant and professional. She explained all the policies and procedures to me, and was incredibly helpful!! I would definitely return if I needed to rent a vehicle.Alma M.
Die. Just die and let someone who cares about customer service run the company.Jeffrey S.
Super frustrating to return after hours kept saying system errorMindy M.
your customer service line blows... I was also told I would have a receipt emailed to me that never happened causing me to deal with your customer service lineJOSEPH F.
Le client n'a pas laissé de commentaire.IRELAND G.
Le client n'a pas laissé de commentaire.JAMES E.
Only 1 person working there 2nd time in a month that I had to rent a trailer Same experience. Go in and wait. Wait some more and wait some moreBUDDY W.
Le client n'a pas laissé de commentaire.TRISHA I.
Everything was easy. Reservation, pick up, drop off. Vehicle was clean and in great condition.DERRAN W.
We used the indoor facility and it was extremely clean and safe. Thank you!!Jason K. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES T.
Le client n'a pas laissé de commentaire.john w. | Expérience générale
Le client n'a pas laissé de commentaire.Tracy H. | Expérience générale
The facility was very Covid conscientious,clean and well maintained.The staff was very professional, extremely curtious, and very helpful.TONY V. | Premières impressions
Le client n'a pas laissé de commentaire.JONATHAN M.
The manager, Gabrielle, was a delight to work with.Savon W.
Le client n'a pas laissé de commentaire.Wayne E. | Expérience générale
My only issue was with scheduling. My location and time for pickup was changed causing major issues as I had travelled 10,5 hours to pick up the truck and was delayed until a 4:30pm pick up. This was also an issue as I had hired helpers to work from 2-4 pm so not only was I not there at that time to begin moving, I was out the money I paid them. I had to get other helpers to help me load into the night so I could leave the next morning for the 13 hour drive back.Carl M.
Took 30 minutes to get our trailer. Agent who helped continued to provide verbal grunting of dismay when asked for help. Agent as wearing ear buds the entire time, and we could hear the music from them. Trailer was average. Overall the location was not good. Customer service was non-existentBENJAMIN L.
Le client n'a pas laissé de commentaire.DIANA T.
The pickup process is what gives the low score. I had a pick up time of 8:00 am (24/7 pickup). App & website said I could not pickup until 9:00 when location opened. I tried at 9:00, it would not let me. Had to go in and wait in line. Worker very nice but he even said it wasn't set up right. The pictures of the truck to approve/disapprove seemed to be quite old since none of the marks on the truck were in pictures. Had to take time to point out all flaws. By the time I got the truck it was about 10:00 am. On moving day when I had help coming and just time in general, a 2 hour pick up process is not positive by any means. It's actually ridiculous. Horrible start to the day and a poor experience with Uhaul.ALAN W.
The tires were bald on half the truck, truck came with damage that wasn't noted, and the worker did not tell me I would have to review the condition of the truck before leaving the lot.Benjamin W.
Overall experience great. May want to take this vehicle in for service. Feels like transmission is ready to go out. Merci.KEVIN C.
Le client n'a pas laissé de commentaire.Raymond W.
Le client n'a pas laissé de commentaire.ELIZABETH V.
Le client n'a pas laissé de commentaire.ANDREW W.
Le client n'a pas laissé de commentaire.AMANDA B.
Truck windows so dirty that you could not see out with the sun glare. Staff didn't get up from his seat. Gave me key and said find the truck that matches the key number. Very poor customer service. Acted like he didn't want to be there.SUE D.
Le client n'a pas laissé de commentaire.DAVID S.
VERY PROFESSIONALGeorge T. | Expérience générale
Le client n'a pas laissé de commentaire.ANTONIO M.
Nothing. Everything was good.RICHARD S.
Great service Fast efficient Very very helpful So kind Thanks everyone who works there!!!ðŸ‘DEBRA M.
Le client n'a pas laissé de commentaire.Sandra B. | Expérience générale
Le client n'a pas laissé de commentaire.Michael W.
I was charged a 20 $return after hours fee, but I returned it during business hours where the associate unhitched my rental.Timothy R.
Le client n'a pas laissé de commentaire.REGGIE M.
Le client n'a pas laissé de commentaire.Brittany M. | Expérience générale
Le client n'a pas laissé de commentaire.Travis M.
We did a contactless pickup so we can beat the heat and getting packing earlier. That got canceled cuz the truck wasn't there in time. No biggie. So we got there early so we could be first in line. Employee who opened store showed up at 910 when the store opens at 9. Then at drop off we showed up 2 minutes before close. And as my husband was walking to the door. An employee inside came and locked the door. This location needs to improve their customer service.Jay D.
I originally booked 2 uboxes and was told that I could downsize to 1 ubox at half the price. This was not the case, I paid upwards of 100 $more to downgrade to 1 box. I emailed help via the contact us about this reservation button months ago with no replay. The wrong credit card was charged 3 different times despite removing the card that was used to hold the reservation & confirming with the drop off drivers the card on file. Auto emails saying I was going to be billed displayed the wrong balance billed since I paid ahead of time. Box hardly arrived within the delivery window despite reservation being made 90 days in advance. I do not plan on using your services again since U-Haul is not responsible for shipping, rather other shipping companies bid to ship on the containers opening your customers up to unnecessary delays and risks. Overall a very subpar experienceRobert B.
Le client n'a pas laissé de commentaire.RONALD F.
The overall experience was great I would recommend I would advise a call system those days that Uhaul location is short staff just because the wait time can get really ridiculous I've waited 45 minutes before just to swit h the Uhaul storage unit size. Great promotion idea would be pay Uhaul fee on time for like 3months get that 4th month free etc.Annette S. | Expérience générale
Le client n'a pas laissé de commentaire.CARL M.
Friendly associates. I was pleased with the service. MerciROSALDINA C.
Truck was leaking water destroyed 4 000 $in mattresses not very happyBRYAN E.
Le client n'a pas laissé de commentaire.neupane G.
People were nice and professional. Truck was another matter. Air conditioner did not work. Truck was older, had minor damage all over. Started ok at the pick up spot but would not start at either the place we were moving from or to. Had to call for roadside assistance. The truck started at one point so I took it back without stopping anywhere else. The people at the drop off site were very nice and gave us the day on them. A+ grade for the people. D for the equipment.MICHELLE G.
Le client n'a pas laissé de commentaire.Brian A.
Truck was dirty/ windows were so dirty I had to stop as soon as I left the lot to clean them Also mileage wasn't right/ different from paper. Was totally over charged for miles I did not drive Customer service reb was unfriendly & rude! I've used uhaul many times in the past but will not be using them again!Barbara M.
Le client n'a pas laissé de commentaire.KEVIN I.
Le client n'a pas laissé de commentaire.LINDA R.
Le client n'a pas laissé de commentaire.JAMES G.
The AP and your 24/7 Customer Service is aweful... the AP did not let me check in from an Android phone... it would not accept the picture... then after about 10 minutes on hold and I got ahold of someone... they couldn't help me check in the equipment and I was placed on hold for another 10 minutes before I hung up... I had to log into an apple phone to get the AP to work. Aweful nation wide service all around. My location was fine.DANIEL M.
Your system for returning trailers via phone or computer needs improved. Nobody answers the phone. Can't return a trailer via the internet unless your still on site. So far I have been charged an extra days rental for a car hauler and I'm concerned that I might be charged another day for a 12' trailers recanted on Friday. Your onsite employees suggest we text the supervisors but they don't respond either. Fix your return process. Shouldn't be this hardJOSEPH U.
Le client n'a pas laissé de commentaire.Laurie K. | Expérience générale
Le client n'a pas laissé de commentaire.Jeannette O.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Gladys W. | Expérience générale
Le client n'a pas laissé de commentaire.ALEXANDER D.
Le client n'a pas laissé de commentaire.PETER M.
Le client n'a pas laissé de commentaire.ELLEN S.
Our box delivery was cancelled without our knowledge and sat in Cuyahoga Falls for an extra couple weeks. When we spoke with the manager he was not easy to reach on multiple occasions, and he was not able to speed up our delivery. At this time, we have been charged the full amount for a delivery even though our box arrived weeks after the guaranteed date. We will not be using uhaul again personally and we will not recommend it to anyone for use either.Casey T.
Le client n'a pas laissé de commentaire.Joanna C. | Expérience générale
Clean the inside of the vehicles especially since we are in a pandemic, make sure they are safe to drive and answer the phone/calls sooner. Especially for toadside rescue.Shawanda P.
Le client n'a pas laissé de commentaire.ERIKA ALEJANDRA G.
Le client n'a pas laissé de commentaire.DOMINIC S.
I tried using the app to pick up and drop off the truck and even with the instructions it still wouldn't work for me. There was only 1 person handling the desk and though he was very efficient. My truck rental was for 9am and we didn't leave until closer to 9:30. It worked out though. I would like to say check in and out staff members were very friendly.ERIN B.
Representative very helpful and pleasant to work with it.Arthur M.
Le client n'a pas laissé de commentaire.Karin C.
Le client n'a pas laissé de commentaire.STEPHEN O.
Le client n'a pas laissé de commentaire.Bruce M.
Have large dollies in stock. I shouldn't have to go to a second location to pick up an appliance dolly, and then have to pay extra for time & mileage because my equipment was late to return!Judith V.
Le client n'a pas laissé de commentaire.Paul T. | Expérience générale
Only one worker at 530 pm. Took longer than expected to get checked in.MATTHEW B.
That was extremely easy, keep being awesomeNICHOLAS E.
Super easy drop off, large clean parking lot. The building was very cool and historic. No complaints on how easy the trailer drop off went.Casey T.
There is no need to improve anything, as far as I am concerned. Everything went well. My sales/rental associate was extremely friendly, knowledgeable, and helpful. I would definitely rent from this location again, as well as recommend this location to others.DANIEL S.
Track what add on equipment is actually available when showing people to reserve it.STEPHANIE C.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.Heather F. | Premières impressions
I reserved a couple of dollies several days in advance, but when I went to check in there were none available and the GM didn't seem interested in finding any for me.GEOFFREY A.
Excellent services ! We've used for rental, storage and moving help â€” never have had a problem !WILLIAM D.
No needAMBER G.
The U-Haul Vehicle I was driving was a bit rough on the ride and a little bumpy along with being a bit aged.Kenneth M C.
I am upset that I was not only Charged and extra 20,00 $ for return after hours BUT also I WAS NOT told of such a fee. Your company did nothing special to warrant this additional charge. Going forward I will recommend another company.ANDREW C.
I have had great service every year I visit this UHaul location. My experience covers rental trucks and vans of all sizes, buying supplies, and renting UBoxes. The employees are friendly amd helpful. Thanks Again Ron M.Ronald M.
Better communication from those hooking up the trailerLAURA P.
Le client n'a pas laissé de commentaire.Robert P.
Very very pleased all the way around with employees - truck - and storage area. I rate U-Haul with a 10 out of 10. Very pleased. Thanks.Irene N. | Premières impressions
Le client n'a pas laissé de commentaire.lisa W. | Premières impressions
The supervisor initially tried to double charge for the "first month free" wanting me to have the month of June as a no paying month. (pay two months upfront). However, I'm on a fixed income and could not arrange other bills accordingly. The store quoted me "100,00 $" a month but in actuality the monthly cost is "128,00 $." They refused to send me the appropriate invoice for payment the month of May until I filed a complaint. I have yet to receive an invoice for my "July 2021" payment.linda f. | Premières impressions
This UHaul facility, in Cuyahoga Falls, made it easy to move. All of the employees are efficient and helpful. They treated me with respect. Even when there was a small issue with a start date, it was resolved immediately - on the spot. If you need to store or move, this is the place to go.Albert D. | Expérience générale
Le client n'a pas laissé de commentaire.REMBERTO G. | Premières impressions
Le client n'a pas laissé de commentaire.Gladys W. | Premières impressions
My only complaint was in the winter time my unit stunk like an old rubber belt burning and some of my items toward the top had dark brown grease looking drips on it. Nothing that couldn't be wiped off, it just smelled awful.Kristin M. | Expérience générale
Le client n'a pas laissé de commentaire.Zachary B. | Expérience générale
Le client n'a pas laissé de commentaire.Robert D. | Premières impressions
So far so good!!Leia A. | Premières impressions
Le client n'a pas laissé de commentaire.Brian T. | Expérience générale
Le client n'a pas laissé de commentaire.Deanna J. | Expérience générale
Le client n'a pas laissé de commentaire.CECILIA R. | Expérience générale
Le client n'a pas laissé de commentaire.David N. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGE H. | Expérience générale
I only had my unit for 6 months and every single time I came to the unit my swipe card did not work even though I was told it would, It said I needed to be checked in so I would have to walk all the way around the building to the office where I originally got the unit and every single time no one was there. On my move out day June 1st 2021 my movers showed up at 9am and it was supposed to be open at 8am, I had to walk all the way down and around the building to find no one in the office again, I was very frustrated because I was paying the movers by the hour so it was wasting more of my time and money. I understand if they are understaffed but it is absolutely unacceptable for them to not have anyone supervising that desk when customers are coming in. I am very displeased with my experience and will not be using uhaul storage again.Jasmine P. | Expérience générale
I felt safe and felt that my items were secure. Bathroom was always clean and tidy. Very good temperature setting for building.Michael W. | Expérience générale
She was greatDevante L. | Premières impressions
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
(5/22/21) We got there after an online move in and the unit was locked, we called someone he came after we waited for at least 10 minutes. When unlocked there were things in the unit that belonged to uhaul. The man helping me said he was going to talk to a manager and we were left waiting for over 25 minutes for him go come back while being unable to move in our things. There was supposed to be a lock waiting for us in the unit when we got there and there wasn't so after making us wait for we'll over half an hour total I then was told I had to drive around to the other side of the building to pick up my lock myself. I get over to the office and no one is there and I stand waiting for 5 minutes while the phone is ringing and no one picks up or comes to help me. I then was greeted with an attitude. If we hadn't already paid and didn't have another option I wouldn't have stayed. I had a very bad experience I wouldn't recommend this location to anyone.Lana H. | Online Move In
Le client n'a pas laissé de commentaire.Sierra G. | Expérience générale
Very helpful and easy to work withTIMOTHY H. | Premières impressions
Le client n'a pas laissé de commentaire.Emma S. | Premières impressions
Le client n'a pas laissé de commentaire.CALVIN R. | Premières impressions
Smooth experience, very well maintained and clean. Once I was done and leaving I felt completely at ease leaving everything there. Outstanding security and pleasant, helpful staff.Teresa O. | Online Move In
I already recommended this location to my daughter who will be moving out from a competitor soon and getting a unit here.Robert H. | Online Move In
I had no issues and the staff were helpful.Glenn W. | Expérience générale
Le client n'a pas laissé de commentaire.Heather G. | Premières impressions
The young lady who check me in for my truck rental was very new, but showed effort and consideration and finalizing my check-inRobert K. | Online Move In
Le client n'a pas laissé de commentaire.keri c. | Premières impressions
Le client n'a pas laissé de commentaire.James G. | Expérience générale
Le client n'a pas laissé de commentaire.Ian T. | Premières impressions
Le client n'a pas laissé de commentaire.MICHELLE H. | Premières impressions
Nice place. Super clean and well-lit. Nice and warm inside.Linda E. | Premières impressions
The only issue I have is its hard to find my way from the storage area to the store area through the inside of the building. I never did. I went out and walked around.Michael W. | Premières impressions
Le client n'a pas laissé de commentaire.Zachary B. | Premières impressions
Le client n'a pas laissé de commentaire.Allen F. | Premières impressions
The move in instructions are for gated storage facilities and unclear for this I gated alarmed facility.John H. | Online Move In
Le client n'a pas laissé de commentaire.Diana P. | Premières impressions
Unit we booked in advance was not available on move in day. We received no prior notification of unit the size we wanted was no longer available at this site. Would have appreciated a heads up in advance to move in day. Also truck was cancelled on us at last minute and we had to scramble around to rebook with Penske.Tom W. | Premières impressions
Restrooms should be available for after hours.Eddie R L. | Premières impressions
This box isn't big enough to write all the positive things I would like to say. I was looking for a larger unit in January and one was not available. Rosie and Mike took my name and number and said they would call me if one became available. I also called to check and Mike & Rosie were ALWAYS pleasant. Recently, the 10 x 15 unit became available & Rosie called me right away. Rosie & Mike are awesome. Give these wonderful employees a raise because they went over and beyond what was expected. Thank you . Cindy Hannacindy H. | Premières impressions
This was a very well oiled machine Everyone very knowledgeable and most helpful Glad to do business with youmichael d. | Premières impressions
The staff was very kind, patient, and very knowledgeable. The storage unit and the hall ways are very clean. The carts made moving the items in super easy. Thank you for a great experience.BETH O. | Premières impressions
Everything was great!Mark K. | Premières impressions
Very professional and friendlyMarsha M. | Premières impressions
Great service, sign up and my questions were answered.Angie B. | Premières impressions
Had to wait a few minutes for someone to help me. They were busy with other customers. The manager thought I had a hold on a 10/10 storage unit when in fact it was a 10/15. We did get it straightenedkarla w. | Premières impressions
Thank you for your time in helping me figure out the best option for me. I don't like that I cannot be put on a list for a different unit: safety concerns about the interior units not close to door.Cyndi K. | Premières impressions
EXCELLENT CUSTOMER SERVICE! We came in looking for a storage unit and were promptly booked. In and out in barely an hour, including tour of the facility, instructions, etc!Gustav D. | Premières impressions
Rosie is great employee She took great care of us during truck rental-we even decided to move our storage unit from a competitor to U-Haul that day Thanks Rosie !gary h. | Premières impressions
Very helpful service helping us to select and find the right storage unit for us!Jeffrey S. | Premières impressions
I need way more than 200 characters. I called customer service, one thing I'd like to add to that, is, why was there rat poison in my unit when I opened the door?Steve E. | Premières impressions
Keith was extremely helpful in getting my truck rental and storage unit rental setup. I couldn't have asked for a better experience.Andrew W. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.