Customer Reviews for U-Haul Moving & Storage of Cuyahoga Falls

1 988 évaluations

1950 Newberry St   Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

(330) 923-6270

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(330) 923-6270

1950 Newberry St
Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Corey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

People were very nice and helpful. I needed my rental a day early due to an emergency and they were able to accommodate quickly. Always polite through the whole process.

Caitlin C. 
Évaluation :
5

My overall experience was excellent. I don't really know of anything more to help someone else because I thought it was one of the easiest things I could do to rent something and use it and bring it back the way I got it. SIMPLE!!!

Robert V. 
Évaluation :
2

The box was not picked up in time during either times needed. The description of the box use process was unclear and led to confusion.

Kristy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

The location was great but the app was very hard to use and slowed the rental process. I don't mind self check out and check in, but it was almost too cumbersome to tolerate

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
4

Things that made my rental experience unsatisfactory: -didn't receive the moving blankets I reserved online. -the truck wasn't clean; could barely see through the windshield and it smelled as if something died in the cab. -the amount of fuel in the truck was incorrect at time of pick up requiring me to put more fuel in before drop off.

Sebastian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josh W. 
Évaluation :
5

10' box truck. Cab was dirty: > steering wheel sticky > various cubby holes & floor dirty > driver side window hard to open Knob popped off > windshield dirty Surprisingly the actual storage part of truck was clean and ready for transporting. Appreciated that. Staff was courteous & professional. Very helpful in checking out and return.

michael W. 
Évaluation :
5

This rental went well. The pickup and return processes (in-store) were smooth and did not take very long. The equipment (9 foot Cargo Van was fairly new (21,000+ miles) and performed well for me. The moving process is never any fun, but I can safely say that my rental with U-Haul helped to make it better and easier.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina W. 
Évaluation :
4

Have at least one other person working, not just one. But maybe on call because business there could be spotty slow then spotty busy. Tough call

GEORGE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ford O. 
Évaluation :
3

The location was fine. Average customer service. They were helpful but seemed a little annoyed with their job. The after hours equipment return process through the website was terrible. It would not let us return the equipment without saying the trailer was dirty and charging us a cleaning fee. The trailer was returned in the exact same condition with pictures to prove it. I had to go back in person the next day to pay for the trailer rental and have the cleaning fee removed.

Michael K. 
Évaluation :
5

UHAUL Rep was very helpful on this visit.

Donald M. 
Évaluation :
2

Lots of problems with returning the trailer.

STEVEN F. 
Évaluation :
1

The truck was extremely difficult to find because it was behind a gas station. Not even near u-haul. I tried to call customer service to find my vehicle and was put on a 45 minute wait. I thought it was very unsafe to wait outside in the dark on the phone to find my vehicle. I had to flag down someone to ask for help. The employee was rude and customer service never answered my Phone call. I called to ask for compensation and was put on hold for over an hour. My problems were never fixed.

William S. 
Évaluation :
4

I reserved the truck online with 24 moving blankets and an appliance cart. When I picked up the truck they only had 12 blankets and no appliance cart on the reservation. They were able to get me the blankets but I had to drive to another location to pick up the appliance cart. Neither the truck or the appliance cart location was my original choice for pickup.

Roger P. 
Évaluation :
5

The trailer was old, rusted, not in good shape at all. For the money that was spent it was not worth $48 for 8 hours.

Jen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naravanh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith D. 
Évaluation :
5

I scheduled to rent a pickup truck, but there was none at this location. I was satisfied with using a cargo van that was available. Other thab that, everything went as planned.

Donald M. 
Évaluation :
4

Interior cup holders needed cleaned, wipers needed replaced and dash warning lights were on. We were also shorted one blanket on the count.

Brian O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
5

Very friendly and helpful to new uhaulers! Driving the 10' truck was super fun too!

Max A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan L. 
Évaluation :
5

Very good

Shelly S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

I just wanted you to know the two young ladies that waited on me very friendly and pleasant to talk with.

ROBERT B. 
Évaluation :
5

The employees were friendly and efficient. I made a mistake in recording the amount of gas, and they handled it very well!

Stephan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette E. 
Évaluation :
5

very hard to drop off when no one is there

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor R. 
Évaluation :
3

Had an issue with my unit being canceled and a different facility at 800 Talamadge ave Akron Ohio said they didn't have a unit that size and tried to give me a bigger unit for twice the amount! They were not very helpful! The store at 1950 newbury in Akron was very helpful and understanding!

Penney R.  |  Premières impressions 
Évaluation :
3

It took longer than I expected to check in, but it was relatively painless (other than the physical moving)! Good value, and safe equipment.

Sarah K. 
Évaluation :
3

The 24/7 pickup did not work. Would have liked to get the truck earlier but was not able to. Website didn't give me the correct prompts, just kept taking me in circles and didn't allow me to get through for ID verification and get the truck.

Logan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander D.  |  Expérience générale 
Évaluation :
4

The inside was dirty and full of pet hair.

Lynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dinna G. 
Évaluation :
5

U-Haul was a great place to store our things. The location was convenient and the staff was extremely helpful from setup to closing out our unit!

Caroline S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

The truck could have been cleaned better it had an odor that was unpleasant. Also, this was my first time renting and the attendant that was giving instructions was speaking far too fast for me ti understand. I need more clarity when given directions.

Lee P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grady S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britney M. 
Évaluation :
5

One of the best customer experiences I've had in a long time!

judy C. 
Évaluation :
5

Prompt service

Randall S. 
Évaluation :
4

Our storage unit had a significant amount of rust like material that had fallen from the ceiling. We swept it out ourselves before placing our stuff inside. There were no trash receptacles in which to dump the sweepings. In all fairness to the attendant on duty, he was working solo and he tried to encourage me to accept a better unit. Since the unit was near the loading dock we opted for the less clean one. The first-month-free was very much appreciated! Overall outstanding experience.

Thomas Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian T.  |  Expérience générale 
Évaluation :
5

nothing short of driving the uhaul youselves

Virginia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina L.  |  Expérience générale 
Évaluation :
5

I cannot think of anything I would want to see changed or improved. This rental went very smoothly.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMBERTO G.  |  Expérience générale 
Évaluation :
5

Easy as slicing a pie!

kathy T. 
Évaluation :
5

Great job!

MARCEL B. 
Évaluation :
2

Waited 25 minutes in the store before being helped when I picked up. There was no one there, just me, no employees. When I dropped off the 24/7 app would not work, would not upload photos. After 20 minutes I finally was able to check in using the mobile web browser version. Why have an app that doesn't work, just have people use the browser.

James G. 
Évaluation :
2

There was only one person working and it took forever even with a reservation. He spelled my name wrong even though he had my license in his hand! And the absolute worst...there was next to NO fuel in the truck when it was picked up! Absolutely ridiculous! My overall experience with UHaul has not been good at all. I will not use again!

DONNA H. 
Évaluation :
5

The service I received while making a payment on my unit Tuesday evening 3/8/22 was awesome!

Latrecka W.  |  Premières impressions 
Évaluation :
5

Had storage here close to a year. Never had any issues. Unit was the perfect size for what I needed. Anytime I dealt with staff, they were very helpful. Gabe, the manager originally helped me out. She was very polite and helped me get everything set up. I then started dealing with Shelby for a while when I went in. She was extremely polite, always working on something in the store, and doing a great job at keeping the place clean. I wish I could hire someone like her for my business. Keep up the work. Thanks again!

Chad V.  |  Expérience générale 
Évaluation :
4

Staff was friendly. Good prices for local rentals. Shelby and Jason made it effortless. Almost like I could have jumped back there and did it myself. Thanks again guys. I enjoy coming here and the one in Kent. Always exceptional service!

Chad V. 
Évaluation :
5

All good!

CHRISTOPHER P. 
Évaluation :
5

Really appreciated the online checkout process! Very good experience! Merci.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Amical

ROMEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M.  |  Expérience générale 
Évaluation :
5

Smooth and easy transaction. I will definitely use again.

JAMES D. 
Évaluation :
2

Got hit with unexpected fee upon return

JASON R. 
Évaluation :
2

I had ordered mats and two dolly's did not receive any of them and was charged for it all and did not get reimbursed for it. My truck was not ready for me it was all coated in ice... Was not happy with the customer service.

PAUL D. 
Évaluation :
3

The truck I rented still had the "rent me" sign in the window. I was given the keys to the truck and told to find it in the parking lot. Truck had ice on the windows, I went in and asked if there was an ice scraper, employee came out and said "that's frost not ice. It can't be removed" I then asked to borrow the ice scraper from the employee and used it to remove the ice myself. I think trucks should be prepared prior to renting. Signs removed, ice scraped off the windows.

CHRISTOPHER B. 
Évaluation :
3

Friendliness of the staff, increase in staff on-duty. I believe the gentleman working was sick so I don't blame him for not being overly friendly, but there was blatant signs of being annoyed.

Zachary F. 
Évaluation :
3

We waited until 15 minutes after the store was supposed to open, then the employee finally showed up to open the doors. Spent another 10 minutes waiting on him to clock in, sip his coffee, take off his jacket, all thing that should have been done before the opening time of the store.

TABITHA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RYAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN R. 
Évaluation :
5

Very clean shop and polite, kind, helpful employees.

Matthew T. 
Évaluation :
5

Not much to report. No major problems whatsoever. Staff was great, facility was clean and well maintained... all in all a good experience!

Christian C.  |  Expérience générale 
Évaluation :
1

Entire unit had water damage. Water pooling at the floor of the storage unit and drainage leaking from the ceiling. Unit smelled of pesticide spray. All possessions in storage are completely ruined.

Gabrielle J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debroah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kym G. 
Évaluation :
5

Handled all the issues and we are happy with the service! Thx!!

REID S. 
Évaluation :
5

The employee named Shelby was great. She was very friendly, helpful, knowledgeable and just very effective in her position. Merci

JOHN H. 
Évaluation :
5

Have used this location several times. Very convenient.

Kandra B. 
Évaluation :
4

I would recommend just going in rather than the self serve feature. I tried that and it had some bugs so I ended up going inside.

Charles R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NeLson R. 
Évaluation :
5

Give the young lady a raise, because she is doing a wonderful job. Cheerful and confident service.

Travis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN R. 
Évaluation :
5

Nothing.

GREGORY S. 
Évaluation :
5

The rental associate at this location went above and beyond my expectations. The weather was very foul at the time of pickup and he ensured that we were able to get the truck out safely by staying with us the whole time and offering continued assistance beyond what I normally expect from uhaul.

JORDAN V. 
Évaluation :
3

When I came into the store, it was a couple minutes until shift change. The woman who saw me come in immediately went into the back room and came out three minutes later and said "Sorry, I'm clocked out, you'll have to wait for the guy to come back in to help you." The only other employee was hooking up a trailer for almost 30 minutes. Not to mention, the woman wanted me to stand outside in the 5 degree temperature while I waited. I don't know what is wrong with your employees, but you need to do something.

SCOTT R. 
Évaluation :
5

Everything went smooth and the gentleman who helped me was wonderful

CHRISTINE R. 
Évaluation :
1

Workers were extremely unhelpful, incompetent and more worried about talking trash about your company than taking care of the customer standing in front of them. He didn't ask the right questions resulting in me paying more money than initially quoted. When I called back to ask him to adjust it he was rude, dismissive, and unapologetic even though it was 100 % his mistake. Only decent employee working there was the gentleman working when I returned the vehicle. The guy that works in the mornings there shouldn't be employed with your company.

TREVOR F. 
Évaluation :
4

More customer parking

BRANDON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Ensure lots are plowed and salted so customers are safely able to access facility.

Louis Z. 
Évaluation :
5

Snow was not plowed very well but we made do.

Louis Z.  |  Premières impressions 
Évaluation :
5

This Uhaul Location always does an excellent job with easy customer parking.

NARAVAHN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M.  |  Premières impressions 
Évaluation :
3

I am having issues with the bar lock in the door- it doesn't slide over and the employee yesterday was no. To happy to assist me.. we finally got it slid over so that I could lock my u it but it still is not working as it should.. it doesn't slide over to lock the unit and the employee was not helpful at all and made me consider just cancelling unit… it I have issues everytime I need it locked that is NOT OKAY.

Cara B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haydee E.  |  Premières impressions 
Évaluation :
5

Great facility. Always clean and bright.

Linda E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ada P.  |  Expérience générale 
Évaluation :
5

My experience was wonderful. Very easy and everyone was always so helpful! Super friendly and always willing to help with any questions. My only offer for feedback would be to check the facility for moisture control,and possibly carpenter bees? Upon cleanout, we noticed some mildew smell (and saw evidence on the AC tubes) and we had sawdust from something that resembled carpenter bees on some of our items. We were not upset in any way, it comes with an older building, but just wanted to let you know. All in all we would totally use this facility again and I have already recommended it to others. Merci!

Jennifer S.  |  Expérience générale 
Évaluation :
5

The gentleman that checked me in was polite, and communicated directions well. The only issue I had was that my card did not activate right away and the alarm went off when I opened the door.

Wayne P.  |  Premières impressions 
Évaluation :
5

Only thing I would change is more light within the storage unit or the option to run extension cord for easier and safer movement within unit

Adam F.  |  Expérience générale 
Évaluation :
5

Professional and courteous service

dale t.  |  Premières impressions 
Évaluation :
1

I described to the lady exactly what it was I was putting in storage she took it upon herself to pick me a unit that she assured me will fit everything I described to her... when I arrived to was no bigger than a child's closet... I explained all of the to the staff and they told me it was nothing they could do to help me.... I will NEVER EVER RECOMMEND THIS PLACE... The inconvenience they caused me and my family was horrendous. Never again... I ended up having no choice but to throw away whatever couldn't fit.... lost alot...

sonia w.  |  Premières impressions 
Évaluation :
3

I have tried to call the facility for day sometime 10 times a day, they never answer their phone. Every other U-Haul I have used answers the phone to help the customer.

Robert D.  |  Expérience générale 
Évaluation :
4

Tough to find a trash can to throw small things away in. Finally found one in the restroom, but I didn’t see another one anywhere.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey F.  |  Expérience générale 
Évaluation :
4

It is difficult to reach anyone via phone.

lisa W.  |  Expérience générale 
Évaluation :
5

Very informative, answered all of my questions and concerns. Kind and courteous staff.

Jacqueline A.  |  Premières impressions 
Évaluation :
2

We paid $170 a month for an indoor temperature controlled unit. When we moved out this weekend many of our furniture items were damaged with rusty brown water stains. Pieces of furniture are ruined. We spoke to the worker on duty snd he said he'd make note of it. I called and talked to customer service rep and requested a claim be taken and for the GM to call me.

Jackie k.  |  Expérience générale 
Évaluation :
5

Staff at Uhaul in Cuyahoga Falls has been consistently friendly and efficient. They are knowledgeable about the products and services they sell, they helped me select the moving boxes I needed, and when I rented a storage unit, Tessa was especially helpful. Great customer service by all the staff!!

ALMA M.  |  Premières impressions 
Évaluation :
5

Best place to work with for long or short term storage and moving help!! Staff is friendly and accommodating!! Used this facility for over 2 years and my items were kept safe and secure with no damage!! Thanks, Mike and Gabby!!

Diane S.  |  Expérience générale 
Évaluation :
5

Had our storage unit here for over 2 years and it was a very easy experience from start to finish. Being able to access the unit after hours was very convenient. We had misplaced our keys a couple times and they were so quick to help out! Thanks U-haul! We definitely recommend.

daniell a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH T.  |  Expérience générale 
Évaluation :
4

slow service

Braylin T.  |  Premières impressions 
Évaluation :
5

We used the indoor facility and it was extremely clean and safe. Thank you!!

Jason K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy H.  |  Expérience générale 
Évaluation :
5

The facility was very Covid conscientious,clean and well maintained.The staff was very professional, extremely curtious, and very helpful.

TONY V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne E.  |  Expérience générale 
Évaluation :
5

VERY PROFESSIONAL

George T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Expérience générale 
Évaluation :
5

The overall experience was great I would recommend I would advise a call system those days that Uhaul location is short staff just because the wait time can get really ridiculous I've waited 45 minutes before just to swit h the Uhaul storage unit size. Great promotion idea would be pay Uhaul fee on time for like 3months get that 4th month free etc.

Annette S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather F.  |  Premières impressions 
Évaluation :
5

Very very pleased all the way around with employees - truck - and storage area. I rate U-Haul with a 10 out of 10. Very pleased. Thanks.

Irene N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa W.  |  Premières impressions 
Évaluation :
4

The supervisor initially tried to double charge for the "first month free" wanting me to have the month of June as a no paying month. (pay two months upfront). However, I'm on a fixed income and could not arrange other bills accordingly. The store quoted me "$100" a month but in actuality the monthly cost is "$128.00." They refused to send me the appropriate invoice for payment the month of May until I filed a complaint. I have yet to receive an invoice for my "July 2021" payment.

linda f.  |  Premières impressions 
Évaluation :
5

This UHaul facility, in Cuyahoga Falls, made it easy to move. All of the employees are efficient and helpful. They treated me with respect. Even when there was a small issue with a start date, it was resolved immediately - on the spot. If you need to store or move, this is the place to go.

Albert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMBERTO G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys W.  |  Premières impressions 
Évaluation :
4

My only complaint was in the winter time my unit stunk like an old rubber belt burning and some of my items toward the top had dark brown grease looking drips on it. Nothing that couldn't be wiped off, it just smelled awful.

Kristin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D.  |  Premières impressions 
Évaluation :
5

So far so good!!

Leia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H.  |  Expérience générale 
Évaluation :
1

I only had my unit for 6 months and every single time I came to the unit my swipe card did not work even though I was told it would, It said I needed to be checked in so I would have to walk all the way around the building to the office where I originally got the unit and every single time no one was there. On my move out day June 1st 2021 my movers showed up at 9am and it was supposed to be open at 8am, I had to walk all the way down and around the building to find no one in the office again, I was very frustrated because I was paying the movers by the hour so it was wasting more of my time and money. I understand if they are understaffed but it is absolutely unacceptable for them to not have anyone supervising that desk when customers are coming in. I am very displeased with my experience and will not be using uhaul storage again.

Jasmine P.  |  Expérience générale 
Évaluation :
5

I felt safe and felt that my items were secure. Bathroom was always clean and tidy. Very good temperature setting for building.

Michael W.  |  Expérience générale 
Évaluation :
5

She was great

Devante L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
1

(5/22/21) We got there after an online move in and the unit was locked, we called someone he came after we waited for at least 10 minutes. When unlocked there were things in the unit that belonged to uhaul. The man helping me said he was going to talk to a manager and we were left waiting for over 25 minutes for him go come back while being unable to move in our things. There was supposed to be a lock waiting for us in the unit when we got there and there wasn't so after making us wait for we'll over half an hour total I then was told I had to drive around to the other side of the building to pick up my lock myself. I get over to the office and no one is there and I stand waiting for 5 minutes while the phone is ringing and no one picks up or comes to help me. I then was greeted with an attitude. If we hadn't already paid and didn't have another option I wouldn't have stayed. I had a very bad experience I wouldn't recommend this location to anyone.

Lana H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sierra G.  |  Expérience générale 
Évaluation :
5

Very helpful and easy to work with

TIMOTHY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN R.  |  Premières impressions 
Évaluation :
5

Smooth experience, very well maintained and clean. Once I was done and leaving I felt completely at ease leaving everything there. Outstanding security and pleasant, helpful staff.

Teresa O.  |  Online Move In 
Évaluation :
5

I already recommended this location to my daughter who will be moving out from a competitor soon and getting a unit here.

Robert H.  |  Online Move In 
Évaluation :
5

I had no issues and the staff were helpful.

Glenn W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G.  |  Premières impressions 
Évaluation :
5

The young lady who check me in for my truck rental was very new, but showed effort and consideration and finalizing my check-in

Robert K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keri c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE H.  |  Premières impressions 
Évaluation :
5

Very helpful staff!

Thomas K.  |  Expérience générale 
Évaluation :
5

I was a tenant for 3 years, back when you were still building out. Everything was great and always clean. I would definately use you again and or recommend your facility.

David K.  |  Expérience générale 
Évaluation :
5

my father and i used a 10x10 outdoor storage unit for about 2 months. Ça a très bien été. We both had our own alarm security cards and keys to our own locks so we can come and go as we needed too.

Brandon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela w.  |  Expérience générale 
Évaluation :
2

They had me owing a months rent on a storage unit that had been paid. Then they still had me in the unit a week after I moved out. NOT GOOD!!!

WILLIAM B.  |  Expérience générale 
Évaluation :
5

Nice place. Super clean and well-lit. Nice and warm inside.

Linda E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy T.  |  Expérience générale 
Évaluation :
5

I felt my stuff was very secure and gave me peace of mind even from 1 000 miles away. Easy loading and unloading set up.

jena h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A.  |  Expérience générale 
Évaluation :
4

All was good but kind of expensive. Guys consider lowering your prices at least a little bit

Anthony H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuri S.  |  Premières impressions 
Évaluation :
4

Once the payments started coming out of my account each month it was good. It took several months to get it right.

Theresa W.  |  Expérience générale 
Évaluation :
5

The only issue I have is its hard to find my way from the storage area to the store area through the inside of the building. I never did. I went out and walked around.

Michael W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B.  |  Premières impressions 
Évaluation :
3

Very poor integrity of the locker door! It would seem to retract all the way up so we could access our items then fall down a few feet all the sudden on us. One person would have to hold it will the other treid to pull things out. Bad experiance! When explained to the person checking me out he didnt seem to care or have a comment! It fell on my head once!!

WAYNE D.  |  Expérience générale 
Évaluation :
5

Great and smooth experience! Glad I stored my stuff here.

Kylie w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gale G.  |  Premières impressions 
Évaluation :
3

I don’t like the ramps bc there is nothing to hold on to & no step up to where you check in It’s supposed to be climate control but it has always been hot in there Stuffy There's always condensation the floors & in my unit I actually had damage to a piece of my furniture I ESPECIALLY that you don’t credit money if you move out a few days after you due date!

Debbie P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sonita h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Missy C.  |  Expérience générale 
Évaluation :
5

Joshua was outstanding!

Paula E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Phenomenal team there, and so helpful with renting truck and FREE 10X10 storage facility for the month. During a stressful move out, this was a godsend. Many, many thanks!

connie m.  |  Expérience générale 
Évaluation :
3

There was a screw sticking out of the wall in our storage unit that i cut my hand on. I would have said excellent if it wasn't for the injury because of a screw that shouldn't have been there.

Elisabeth T.  |  Expérience générale 
Évaluation :
5

Everyone was so nice even though they were busy. They went above and beyond!

Virginia S.  |  Expérience générale 
Évaluation :
4

The move in instructions are for gated storage facilities and unclear for this I gated alarmed facility.

John H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana P.  |  Premières impressions 
Évaluation :
2

I assumed that I would have until the end of the business day that my payment was due to move out without being charged for the upcoming month, but I was told that payments are not prorated, and that because my payment had already processed, I could not be refunded. Very disappointed.

VICTORIA G.  |  Expérience générale 
Évaluation :
3

Unit we booked in advance was not available on move in day. We received no prior notification of unit the size we wanted was no longer available at this site. Would have appreciated a heads up in advance to move in day. Also truck was cancelled on us at last minute and we had to scramble around to rebook with Penske.

Tom W.  |  Premières impressions 
Évaluation :
3

I rented a 10 x10 room indoor room. There is no number on the door. The room is under 8x10 in actual dimension. The tag on the latch had the wrong room number on it. I found the right room so that's not a big problem but I am paying for a 10x10.

Brad H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan D.  |  Expérience générale 
Évaluation :
5

Restrooms should be available for after hours.

Eddie R L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Online Move In 
Évaluation :
3

The mobile website was very glitchy and hard to use. The alarm went off when we got to our unit and opened it, following directions. There was no lock inside the unit as promised. We decided not to use the unit and never moved anything into it.

Michelle J.  |  Online Move In 
Évaluation :
5

Manager mike worked with us though the Corona virus as I was off work so payment was an issue however he worked with us to make the payments late instead of auctioning our belongings we greatly appreciate it

JOHN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce C.  |  Expérience générale 
Évaluation :
1

Ask the Manager Michael Eastwood It is not his responsibility to provide accurate information to his customers. He does practice CYA well.

Lynn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernard b.  |  Premières impressions 
Évaluation :
4

Your help in store and on the phone were not customer oriented. Not friendly and not enough help in the store. The best experience I had was when I closed my account. The gentleman that helped me knew what he was doing and there were no delays in getting it done. I will say the visit was perfect as soon as I find out the money isn't taken out of my account at the end of the month. That it is truly closed.

Cheryl H.  |  Expérience générale 
Évaluation :
4

The problems I experienced were not from The Cuyahoga Falls location. All problems were directly related to the UHaul Facility Tallmadge Ave 44310. Unfortunately, Mike Cuyahoga Falls Location could not work with UHaul Staff or Managemeny including his District Manager.

Lynn B.  |  Premières impressions 
Évaluation :
5

This box isn't big enough to write all the positive things I would like to say. I was looking for a larger unit in January and one was not available. Rosie and Mike took my name and number and said they would call me if one became available. I also called to check and Mike & Rosie were ALWAYS pleasant. Recently, the 10 x 15 unit became available & Rosie called me right away. Rosie & Mike are awesome. Give these wonderful employees a raise because they went over and beyond what was expected. Thank you . Cindy Hanna

cindy H.  |  Premières impressions 
Évaluation :
5

Everything was perfect...the staff was very helpful and amazing...

David W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon b.  |  Expérience générale 
Évaluation :
5

This was a very well oiled machine Everyone very knowledgeable and most helpful Glad to do business with you

michael d.  |  Premières impressions 
Évaluation :
5

Made our move easy.

Marjenka L.  |  Expérience générale 
Évaluation :
4

Good experience

JEFF L.  |  Premières impressions 
Évaluation :
5

Nice facility & helpful staff. Online check-in instructions gave the impression that I should skip the front office & go straight to my storage unit, but I needed staff to open unit on my 1st visit.

Kathleen M.  |  Online Move In 
Évaluation :
5

Thanks to Mike and his staff for making our storage requirements and eventual transport down to Florida a breeze. Everyone we dealt with was very helpful.

Jeff A.  |  Expérience générale 
Évaluation :
5

Merci

Steve K.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful...

David W.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and made the process of moving less stressful. Very quick to process paperwork-to get me checked in and then to get me checked out upon returning truck.

Richard A.  |  Premières impressions 
Évaluation :
5

Facility and personnel were fantastic. Would be a return customer for sure!

bob b.  |  Expérience générale 
Évaluation :
5

Bien

Richard O.  |  Expérience générale 
Évaluation :
3

I love the facility but when I went to cancel they told me I wasnt in the system. If I am billed for another month, I will be very upset.

Elizabeth M.  |  Expérience générale 
Évaluation :
5

The staff was very kind, patient, and very knowledgeable. The storage unit and the hall ways are very clean. The carts made moving the items in super easy. Thank you for a great experience.

BETH O.  |  Premières impressions 
Évaluation :
5

Everything was great!

Mark K.  |  Premières impressions 
Évaluation :
5

Easy and convenient. The owner/manager knows how to treat the customer!! Great customer service.

Keturah H.  |  Expérience générale 
Évaluation :
5

The staff , experience and services were all wonderful.

Aimee B.  |  Expérience générale 
Évaluation :
4

U-Haul is a company that is come full circle in competitive pricing and quality of equipment. I was very pleased with this experience as a whole.

Donald R.  |  Premières impressions 
Évaluation :
3

Manager was rude while I was freaking out

Alyssa C.  |  Expérience générale 
Évaluation :
5

Great storage unit

ashley m.  |  Expérience générale 
Évaluation :
5

One of our movers cut his finger and the staff was very attentive and helpful

holly c.  |  Expérience générale 
Évaluation :
5

The guys at the Cuyahoga Falls location were very accommodating, knowledgeable and a clean store too!!

Mary Jo W.  |  Premières impressions 
Évaluation :
5

Excellente!!! Great experience with the Cuyahoga Falls U-Haul Staff :o)T

Theresa C.  |  Expérience générale 
Évaluation :
5

Highly recommend and appreciate the service.

Amy H.  |  Expérience générale 
Évaluation :
5

Very professional and friendly

Marsha M.  |  Premières impressions 
Évaluation :
5

Very nice staff, convenient processes, secure facility, and reasonable monthly price.

Richard M.  |  Premières impressions 
Évaluation :
2

I was a dissatisfied with Uhaul because I planned to move out of my storage unit on 7/5/19, but according to the Uhaul rep, they do not prorate rent, therefore I had to pay for an entire month!

Ayeisha J.  |  Expérience générale 
Évaluation :
5

Fast service; excellent & helpful customer service agent. Smooth transaction.

lawrence B.  |  Premières impressions 
Évaluation :
1

Broke my hutch shelf's.

Joshua B.  |  Premières impressions 
Évaluation :
5

Great service, sign up and my questions were answered.

Angie B.  |  Premières impressions 
Évaluation :
4

Had to wait a few minutes for someone to help me. They were busy with other customers. The manager thought I had a hold on a 10/10 storage unit when in fact it was a 10/15. We did get it straightened

karla w.  |  Premières impressions 
Évaluation :
5

Joshua was SO helpful and went above and beyond in making sure all went smoothly for me as I checked in. I deeply appreciated his willingness to go the extra mile during a stressful time of moving.

Leanna M.  |  Premières impressions 
Évaluation :
5

Great service and staff!!!!

Steve K.  |  Premières impressions 
Évaluation :
3

I was told giving my email address was optional so I chose not to give it. I was notified through the mail that the bill was overdue and I received a notice with a late fee. Poor communication. Thanks

pamela c.  |  Expérience générale 
Évaluation :
5

GM Mike and his crew went above and beyond to fulfill all my storage needs. The unit was very safe and secure and the loading dock was perfect for unloading my stuff into my unit!

Christina V.  |  Premières impressions 
Évaluation :
4

Not sure why, but every time we used the log in once to our locker and removed the lock the alarm would go off. Our card always thanked "Daisy":, not sure who Daisy is.

Meaghan R.  |  Expérience générale 
Évaluation :
5

great salesman, made our experience a lot easier than expected!

scott j.  |  Premières impressions 
Évaluation :
2

We were owed a 10 dollar refund and the clerk didn't know what it meant on the receipt. They were supposed to have a manager call the next day (which they didn't). Still have yet to get my money.

Paiton s.  |  Expérience générale 
Évaluation :
5

Employees stayed late to help me check in to a new storage unit and never made me feel rushed.

Steven M.  |  Premières impressions 
Évaluation :
5

Thank you for your time in helping me figure out the best option for me. I don't like that I cannot be put on a list for a different unit: safety concerns about the interior units not close to door.

Cyndi K.  |  Premières impressions 
Évaluation :
5

I love what they've done to repurpose an old building. Super convenient. Great staff who are able to answer all your needs.

Chris W.  |  Expérience générale 
Évaluation :
5

I would Recommend the storage unit company to anyone the workers are very friendly and always there to help you.

Janie S.  |  Expérience générale 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE! We came in looking for a storage unit and were promptly booked. In and out in barely an hour, including tour of the facility, instructions, etc!

Gustav D.  |  Premières impressions 
Évaluation :
4

Worked out fine

John H.  |  Expérience générale 
Évaluation :
3

Prices high. Friendly staff except the main who answers the phone when I call, he said he was in sales but he was rude about me not renewing the rent. Security system doesnt seem to work. Clean.

ELIZABETH R.  |  Expérience générale 
Évaluation :
5

Rosie is great employee She took great care of us during truck rental-we even decided to move our storage unit from a competitor to U-Haul that day Thanks Rosie !

gary h.  |  Premières impressions 
Évaluation :
2

The manager was mean. Me and my husband were going through a rough time. We worked out arrangements with the Manager. Who failed to let his employees know of the arrangement to retrieve our belongings

Kaitlyn M.  |  Expérience générale 
Évaluation :
5

Very helpful service helping us to select and find the right storage unit for us!

Jeffrey S.  |  Premières impressions 
Évaluation :
3

I need way more than 200 characters. I called customer service, one thing I'd like to add to that, is, why was there rat poison in my unit when I opened the door?

Steve E.  |  Premières impressions 
Évaluation :
5

Great experience!

Cindy W.  |  Expérience générale 
Évaluation :
5

Keith was extremely helpful in getting my truck rental and storage unit rental setup. I couldn't have asked for a better experience.

Andrew W.  |  Premières impressions 
Évaluation :
5

We were taken care of by Keith Robinson. He was very efficient, courteous and helpful throughout the process. Keith gave us his personal attention throughout the transaction. We left very satifsfied.

Dennis D.  |  Premières impressions 
Évaluation :
5

Thank you! Great service, reasonable prices, and truck/unit were clean and in good repair.

Amy P.  |  Expérience générale 
Évaluation :
5

Fortement recommandé!

karren d.  |  Expérience générale 
Évaluation :
2

We had to come unlock our unit so they could finish wiring the lighting. They sent our bill to the wrong address and we ended up with a late fee. Lots of little issues that left us unsatisfied.

jenny k.  |  Expérience générale 
Évaluation :
5

Clean storage units and friendly staff

Amanda S.  |  Réservation 
Évaluation :
5

Quick and detailed.

Emmanuel O.  |  Réservation 
Évaluation :
5

Staff is very helpful and courteous, Keith and Mike especially should be special mention, they go out of there day to take care of the customer!

Loyd M.  |  Expérience générale 
Évaluation :
4

My experience was good. Staff was helpful and courteous. Re: cleanliness-Trash bins at loading area were always full when I was there, could use a couple more.

Pamela P.  |  Expérience générale 
Évaluation :
3

My "greeter" who oriented me was pleasant and helpful. The cubicle was clean. But more trash bins should be available and EMPTIED . I have been there twice and the one receptacle was overflowing .

Pamela P.  |  Réservation 
Évaluation :
5

The General Manager (Mike) was highly accommodating and friendly.

Victoria L.  |  Réservation 
Évaluation :
5

Staff was very friendly & helpful I like the facility & my things being stored inside & with climate control

Debbie P.  |  Réservation 
Évaluation :
3

The unit itself is fine. It would be better if there was 24/7 access to the building. The building is still majorly under construction so hopefully they finish soon and upgrade the security.

Antoinette C.  |  Réservation 
Évaluation :
5

Staff is very friendly and helpful.

Tina P.  |  Réservation 
Évaluation :
5

Mike ( the general manager)and Rosie where great. They was very helpful and friendly. The facility was very clean and easy to get around. Great place and service. Can't thank them enough. Merci.

matthew G.  |  Expérience générale 
Évaluation :
5

Great General Manager

Jerod P.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page