Customer Reviews for U-Haul Moving & Storage of Cuyahoga Falls

2 030 évaluations

1950 Newberry St   Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

(330) 923-6270

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(330) 923-6270

1950 Newberry St
Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

You could use more help at the rental counter, there was only one person working at 9:00 am and she had four other customers after me. I hooked up the trailer by myself and had to waite for her to check it before I could leave.

walt G. 
Évaluation :
2

Staff was late opening store and rude upon arrival. We'd ordered several dozen furniture pads with our rental truck weeks in advance; The store had one half dozen (6 pads TOTAL) available and basically let us know we were out of luck and could try other stores--exactlly what you have time to do when you are trying to load a 26 foot truck and move across the country. This is why I ORDERED them and PAID FOR THEM in advance. Truck had construction debris in it when we got it home and had clearly just been repaired--it smelled strongly of something like airplane glue. A huge gash in the side of the truck had been repaired and was not really ready for rental. The glue was still wet and the patch wasn't very strong. Really unacceptable and have never experienced this with U-Haul before.

Cher H. 
Évaluation :
4

The length of time to talk to someone is horrible. When we picked up the vehicle it was not what we had ordered, the car hauler was bent and mangled and seemed unsafe. The final cost for the rental was a lot more than originally quoted. Not super impressed, but I guess the truck made it home safely.

david W. 
Évaluation :
3

I ordered and paid for Flat TV Covers and when we picked up. The store was out this should not have happened the day I picked we picked up the truck. Our order should have been set aside as sold. We are not impressed with our self-check of the truck upon pick. Our society needs more personal face to face service not less. (Though, We did appreciate sending the second driver a link to add his drivers license. Please hire more staff. No one should be alone to service customers!

Terry V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachel R. 
Évaluation :
4

This was a very pleasant and professional experience

Martin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naravahn P. 
Évaluation :
2

Myself and two others waited inside for 30 minutes before an employee came in to help up. Once in there she was distant and not very knowledgeable. She kept stating how she was doing two orders at once (myself and woman in front of me) as if we were supposed to be impressed by our bad service. Our van had trash in the backseat from a previous user. Overall a terrible experience.

Kacie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
1

Truck wasn't parked at the location, I had to drive to pick it up. He said that the gas was at a quarter but it was actually halfway between empty and quarter. Imagine me picking up a truck with little to no gas in it. What kind of service is this? He was sitting playing a game on his phone when I got there. He could've utilized this time to fill it up instead. Upon returning it, I mentioned that I used 1 out of the 4 packs of blankets, asked if I will get reimbursed they said no. And then charged me $39 for gas. I literally drove it for 18 mins total. Complete nonsense, terrible experience. 100 % will not come back and will advise against it.

Wafik S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Penney R.  |  Expérience générale 
Évaluation :
3

There was only one person working and the customer before me had an issue with a dead battery in his truck, so it took nearly 30 minutes for me to get my truck. Shouldn't have to wait nearly that long and I felt bad for the UHaul staff person who was working alone.

Shawn B. 
Évaluation :
1

uhaul gave us the incorrect staging location of the uhaul. Spent an hour looking for it to find it was behind the building, across the street, in a pitch black gravel lot with only 1 other truck. The extras I ordered: a dolly and dozen blankets, were not ready nor supplied. No key to the cargo lock was provided. I spoke with their customer service about all these issues, she “noted” for a $30 refund on the total purchase price and that was never issued.

Samantha S. 
Évaluation :
2

1. No instruction given about truck operation on pick up. 2. Check engine light was on for whole ride and was told it was “just an aftermarket sensor,” which was not comforting given a 600 mile journey ahead. 3. AC worked only intermittently, and journey was made in stifling heat.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G.  |  Expérience générale 
Évaluation :
5

Gabrielle was very helpful, accommodating and friendly.

Thomas K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

Seamless rental. I rented on-line. Picked the trailer up a day or so later. The woman at the desk was helpful and knowledgeable. Price was fair. What's not to like?

Jerry S. 
Évaluation :
5

Air conditioning unit made a loud noise when running. ride was not comfortable. improve the shocks and suspension for smoother ride.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrett G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason O. 
Évaluation :
5

Le service a été excellent. Keep doing great. Thank you.

Terrie N. 
Évaluation :
5

No problems

Daniel T. 
Évaluation :
2

Location appeared understaffed, parking lot was hard to navigate because of the size and number of trucks waiting to be checked in, staff had a hard time finding our reservation and took some time to locate additional equipment we had ordered.

Logan J. 
Évaluation :
1

Back of van stunk made my things stink

Jeremy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajai R. 
Évaluation :
1

My whole moving plan was messed up because of the rude employees and bad service i will never use uhual again

Gurjot S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
3

The initial mileage was incorrect and was charge for mileage that I did not drive.

Adam H. 
Évaluation :
3

The first location I reserved the trailer from didn't have it and I had to drive 10 miles out of my way to get it. The trailer I did get had rust holes in the deck and mulch on the deck.

Trent S. 
Évaluation :
1

Uhaul abuses its power and the way it treats it's customers is a disgrace - they charged me for damages I did not cause. They were not cooperative and treated me terribly when I tried working with them to resolve the issue. I have filed a fraud claim against them. I will never use Uhauls services again and will share this experience with everyone I know.

Carlo H. 
Évaluation :
5

The inside of the trailer was very clean but the cupholders in the cab were sticky and needed to have been wiped out .

MARTHA B. 
Évaluation :
5

Went way above and beyond for me and I appreciate it so much. Very considerate of my illness/disability and we're understanding and patient as we worked everything out.

Kerri S. 
Évaluation :
1

Have the equipment I reserved months in advanced and confirmed online the day before available. No dollies were available for the move.

Nicholas P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Corey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

People were very nice and helpful. I needed my rental a day early due to an emergency and they were able to accommodate quickly. Always polite through the whole process.

Caitlin C. 
Évaluation :
5

My overall experience was excellent. I don't really know of anything more to help someone else because I thought it was one of the easiest things I could do to rent something and use it and bring it back the way I got it. SIMPLE!!!

Robert V. 
Évaluation :
2

The box was not picked up in time during either times needed. The description of the box use process was unclear and led to confusion.

Kristy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

The location was great but the app was very hard to use and slowed the rental process. I don't mind self check out and check in, but it was almost too cumbersome to tolerate

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
4

Things that made my rental experience unsatisfactory: -didn't receive the moving blankets I reserved online. -the truck wasn't clean; could barely see through the windshield and it smelled as if something died in the cab. -the amount of fuel in the truck was incorrect at time of pick up requiring me to put more fuel in before drop off.

Sebastian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Josh W. 
Évaluation :
5

10' box truck. Cab was dirty: > steering wheel sticky > various cubby holes & floor dirty > driver side window hard to open Knob popped off > windshield dirty Surprisingly the actual storage part of truck was clean and ready for transporting. Appreciated that. Staff was courteous & professional. Very helpful in checking out and return.

michael W. 
Évaluation :
5

This rental went well. The pickup and return processes (in-store) were smooth and did not take very long. The equipment (9 foot Cargo Van was fairly new (21,000+ miles) and performed well for me. The moving process is never any fun, but I can safely say that my rental with U-Haul helped to make it better and easier.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina W. 
Évaluation :
4

Have at least one other person working, not just one. But maybe on call because business there could be spotty slow then spotty busy. Tough call

GEORGE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ford O. 
Évaluation :
3

The location was fine. Average customer service. They were helpful but seemed a little annoyed with their job. The after hours equipment return process through the website was terrible. It would not let us return the equipment without saying the trailer was dirty and charging us a cleaning fee. The trailer was returned in the exact same condition with pictures to prove it. I had to go back in person the next day to pay for the trailer rental and have the cleaning fee removed.

Michael K. 
Évaluation :
5

UHAUL Rep was very helpful on this visit.

Donald M. 
Évaluation :
2

Lots of problems with returning the trailer.

STEVEN F. 
Évaluation :
1

The truck was extremely difficult to find because it was behind a gas station. Not even near u-haul. I tried to call customer service to find my vehicle and was put on a 45 minute wait. I thought it was very unsafe to wait outside in the dark on the phone to find my vehicle. I had to flag down someone to ask for help. The employee was rude and customer service never answered my Phone call. I called to ask for compensation and was put on hold for over an hour. My problems were never fixed.

William S. 
Évaluation :
4

I reserved the truck online with 24 moving blankets and an appliance cart. When I picked up the truck they only had 12 blankets and no appliance cart on the reservation. They were able to get me the blankets but I had to drive to another location to pick up the appliance cart. Neither the truck or the appliance cart location was my original choice for pickup.

Roger P. 
Évaluation :
5

The trailer was old, rusted, not in good shape at all. For the money that was spent it was not worth $48 for 8 hours.

Jen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naravanh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith D. 
Évaluation :
5

I scheduled to rent a pickup truck, but there was none at this location. I was satisfied with using a cargo van that was available. Other thab that, everything went as planned.

Donald M. 
Évaluation :
4

Interior cup holders needed cleaned, wipers needed replaced and dash warning lights were on. We were also shorted one blanket on the count.

Brian O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond L. 
Évaluation :
5

Very friendly and helpful to new uhaulers! Driving the 10' truck was super fun too!

Max A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan L. 
Évaluation :
5

Very good

Shelly S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

I just wanted you to know the two young ladies that waited on me very friendly and pleasant to talk with.

ROBERT B. 
Évaluation :
5

The employees were friendly and efficient. I made a mistake in recording the amount of gas, and they handled it very well!

Stephan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette E. 
Évaluation :
5

very hard to drop off when no one is there

Mark G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor R. 
Évaluation :
3

Had an issue with my unit being canceled and a different facility at 800 Talamadge ave Akron Ohio said they didn't have a unit that size and tried to give me a bigger unit for twice the amount! They were not very helpful! The store at 1950 newbury in Akron was very helpful and understanding!

Penney R.  |  Premières impressions 
Évaluation :
3

It took longer than I expected to check in, but it was relatively painless (other than the physical moving)! Good value, and safe equipment.

Sarah K. 
Évaluation :
3

The 24/7 pickup did not work. Would have liked to get the truck earlier but was not able to. Website didn't give me the correct prompts, just kept taking me in circles and didn't allow me to get through for ID verification and get the truck.

Logan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander D.  |  Expérience générale 
Évaluation :
4

The inside was dirty and full of pet hair.

Lynn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dinna G. 
Évaluation :
5

U-Haul was a great place to store our things. The location was convenient and the staff was extremely helpful from setup to closing out our unit!

Caroline S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

The truck could have been cleaned better it had an odor that was unpleasant. Also, this was my first time renting and the attendant that was giving instructions was speaking far too fast for me ti understand. I need more clarity when given directions.

Lee P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grady S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britney M. 
Évaluation :
5

One of the best customer experiences I've had in a long time!

judy C. 
Évaluation :
5

Prompt service

Randall S. 
Évaluation :
4

Our storage unit had a significant amount of rust like material that had fallen from the ceiling. We swept it out ourselves before placing our stuff inside. There were no trash receptacles in which to dump the sweepings. In all fairness to the attendant on duty, he was working solo and he tried to encourage me to accept a better unit. Since the unit was near the loading dock we opted for the less clean one. The first-month-free was very much appreciated! Overall outstanding experience.

Thomas Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian T.  |  Expérience générale 
Évaluation :
5

nothing short of driving the uhaul youselves

Virginia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina L.  |  Expérience générale 
Évaluation :
5

I cannot think of anything I would want to see changed or improved. This rental went very smoothly.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMBERTO G.  |  Expérience générale 
Évaluation :
5

Easy as slicing a pie!

kathy T. 
Évaluation :
5

Great job!

MARCEL B. 
Évaluation :
2

Waited 25 minutes in the store before being helped when I picked up. There was no one there, just me, no employees. When I dropped off the 24/7 app would not work, would not upload photos. After 20 minutes I finally was able to check in using the mobile web browser version. Why have an app that doesn't work, just have people use the browser.

James G. 
Évaluation :
5

The service I received while making a payment on my unit Tuesday evening 3/8/22 was awesome!

Latrecka W.  |  Premières impressions 
Évaluation :
5

Had storage here close to a year. Never had any issues. Unit was the perfect size for what I needed. Anytime I dealt with staff, they were very helpful. Gabe, the manager originally helped me out. She was very polite and helped me get everything set up. I then started dealing with Shelby for a while when I went in. She was extremely polite, always working on something in the store, and doing a great job at keeping the place clean. I wish I could hire someone like her for my business. Keep up the work. Thanks again!

Chad V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
5

Not much to report. No major problems whatsoever. Staff was great, facility was clean and well maintained... all in all a good experience!

Christian C.  |  Expérience générale 
Évaluation :
1

Entire unit had water damage. Water pooling at the floor of the storage unit and drainage leaking from the ceiling. Unit smelled of pesticide spray. All possessions in storage are completely ruined.

Gabrielle J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debroah H.  |  Expérience générale 
Évaluation :
5

Snow was not plowed very well but we made do.

Louis Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M.  |  Premières impressions 
Évaluation :
3

I am having issues with the bar lock in the door- it doesn't slide over and the employee yesterday was no. To happy to assist me.. we finally got it slid over so that I could lock my u it but it still is not working as it should.. it doesn't slide over to lock the unit and the employee was not helpful at all and made me consider just cancelling unit… it I have issues everytime I need it locked that is NOT OKAY.

Cara B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haydee E.  |  Premières impressions 
Évaluation :
5

Great facility. Always clean and bright.

Linda E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ada P.  |  Expérience générale 
Évaluation :
5

My experience was wonderful. Very easy and everyone was always so helpful! Super friendly and always willing to help with any questions. My only offer for feedback would be to check the facility for moisture control,and possibly carpenter bees? Upon cleanout, we noticed some mildew smell (and saw evidence on the AC tubes) and we had sawdust from something that resembled carpenter bees on some of our items. We were not upset in any way, it comes with an older building, but just wanted to let you know. All in all we would totally use this facility again and I have already recommended it to others. Merci!

Jennifer S.  |  Expérience générale 
Évaluation :
5

The gentleman that checked me in was polite, and communicated directions well. The only issue I had was that my card did not activate right away and the alarm went off when I opened the door.

Wayne P.  |  Premières impressions 
Évaluation :
5

Only thing I would change is more light within the storage unit or the option to run extension cord for easier and safer movement within unit

Adam F.  |  Expérience générale 
Évaluation :
5

Professional and courteous service

dale t.  |  Premières impressions 
Évaluation :
1

I described to the lady exactly what it was I was putting in storage she took it upon herself to pick me a unit that she assured me will fit everything I described to her... when I arrived to was no bigger than a child's closet... I explained all of the to the staff and they told me it was nothing they could do to help me.... I will NEVER EVER RECOMMEND THIS PLACE... The inconvenience they caused me and my family was horrendous. Never again... I ended up having no choice but to throw away whatever couldn't fit.... lost alot...

sonia w.  |  Premières impressions 
Évaluation :
3

I have tried to call the facility for day sometime 10 times a day, they never answer their phone. Every other U-Haul I have used answers the phone to help the customer.

Robert D.  |  Expérience générale 
Évaluation :
4

Tough to find a trash can to throw small things away in. Finally found one in the restroom, but I didn’t see another one anywhere.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey F.  |  Expérience générale 
Évaluation :
4

It is difficult to reach anyone via phone.

lisa W.  |  Expérience générale 
Évaluation :
5

Very informative, answered all of my questions and concerns. Kind and courteous staff.

Jacqueline A.  |  Premières impressions 
Évaluation :
2

We paid $170 a month for an indoor temperature controlled unit. When we moved out this weekend many of our furniture items were damaged with rusty brown water stains. Pieces of furniture are ruined. We spoke to the worker on duty snd he said he'd make note of it. I called and talked to customer service rep and requested a claim be taken and for the GM to call me.

Jackie k.  |  Expérience générale 
Évaluation :
5

Staff at Uhaul in Cuyahoga Falls has been consistently friendly and efficient. They are knowledgeable about the products and services they sell, they helped me select the moving boxes I needed, and when I rented a storage unit, Tessa was especially helpful. Great customer service by all the staff!!

ALMA M.  |  Premières impressions 
Évaluation :
5

Best place to work with for long or short term storage and moving help!! Staff is friendly and accommodating!! Used this facility for over 2 years and my items were kept safe and secure with no damage!! Thanks, Mike and Gabby!!

Diane S.  |  Expérience générale 
Évaluation :
5

Had our storage unit here for over 2 years and it was a very easy experience from start to finish. Being able to access the unit after hours was very convenient. We had misplaced our keys a couple times and they were so quick to help out! Thanks U-haul! We definitely recommend.

daniell a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH T.  |  Expérience générale 
Évaluation :
4

slow service

Braylin T.  |  Premières impressions 
Évaluation :
5

We used the indoor facility and it was extremely clean and safe. Thank you!!

Jason K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy H.  |  Expérience générale 
Évaluation :
5

The facility was very Covid conscientious,clean and well maintained.The staff was very professional, extremely curtious, and very helpful.

TONY V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne E.  |  Expérience générale 
Évaluation :
5

VERY PROFESSIONAL

George T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Expérience générale 
Évaluation :
5

The overall experience was great I would recommend I would advise a call system those days that Uhaul location is short staff just because the wait time can get really ridiculous I've waited 45 minutes before just to swit h the Uhaul storage unit size. Great promotion idea would be pay Uhaul fee on time for like 3months get that 4th month free etc.

Annette S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather F.  |  Premières impressions 
Évaluation :
5

Very very pleased all the way around with employees - truck - and storage area. I rate U-Haul with a 10 out of 10. Very pleased. Thanks.

Irene N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa W.  |  Premières impressions 
Évaluation :
4

The supervisor initially tried to double charge for the "first month free" wanting me to have the month of June as a no paying month. (pay two months upfront). However, I'm on a fixed income and could not arrange other bills accordingly. The store quoted me "$100" a month but in actuality the monthly cost is "$128.00." They refused to send me the appropriate invoice for payment the month of May until I filed a complaint. I have yet to receive an invoice for my "July 2021" payment.

linda f.  |  Premières impressions 
Évaluation :
5

This UHaul facility, in Cuyahoga Falls, made it easy to move. All of the employees are efficient and helpful. They treated me with respect. Even when there was a small issue with a start date, it was resolved immediately - on the spot. If you need to store or move, this is the place to go.

Albert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMBERTO G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys W.  |  Premières impressions 
Évaluation :
4

My only complaint was in the winter time my unit stunk like an old rubber belt burning and some of my items toward the top had dark brown grease looking drips on it. Nothing that couldn't be wiped off, it just smelled awful.

Kristin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D.  |  Premières impressions 
Évaluation :
5

So far so good!!

Leia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H.  |  Expérience générale 
Évaluation :
1

I only had my unit for 6 months and every single time I came to the unit my swipe card did not work even though I was told it would, It said I needed to be checked in so I would have to walk all the way around the building to the office where I originally got the unit and every single time no one was there. On my move out day June 1st 2021 my movers showed up at 9am and it was supposed to be open at 8am, I had to walk all the way down and around the building to find no one in the office again, I was very frustrated because I was paying the movers by the hour so it was wasting more of my time and money. I understand if they are understaffed but it is absolutely unacceptable for them to not have anyone supervising that desk when customers are coming in. I am very displeased with my experience and will not be using uhaul storage again.

Jasmine P.  |  Expérience générale 
Évaluation :
5

I felt safe and felt that my items were secure. Bathroom was always clean and tidy. Very good temperature setting for building.

Michael W.  |  Expérience générale 
Évaluation :
5

She was great

Devante L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
1

(5/22/21) We got there after an online move in and the unit was locked, we called someone he came after we waited for at least 10 minutes. When unlocked there were things in the unit that belonged to uhaul. The man helping me said he was going to talk to a manager and we were left waiting for over 25 minutes for him go come back while being unable to move in our things. There was supposed to be a lock waiting for us in the unit when we got there and there wasn't so after making us wait for we'll over half an hour total I then was told I had to drive around to the other side of the building to pick up my lock myself. I get over to the office and no one is there and I stand waiting for 5 minutes while the phone is ringing and no one picks up or comes to help me. I then was greeted with an attitude. If we hadn't already paid and didn't have another option I wouldn't have stayed. I had a very bad experience I wouldn't recommend this location to anyone.

Lana H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sierra G.  |  Expérience générale 
Évaluation :
5

Very helpful and easy to work with

TIMOTHY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN R.  |  Premières impressions 
Évaluation :
5

Smooth experience, very well maintained and clean. Once I was done and leaving I felt completely at ease leaving everything there. Outstanding security and pleasant, helpful staff.

Teresa O.  |  Online Move In 
Évaluation :
5

I already recommended this location to my daughter who will be moving out from a competitor soon and getting a unit here.

Robert H.  |  Online Move In 
Évaluation :
5

I had no issues and the staff were helpful.

Glenn W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G.  |  Premières impressions 
Évaluation :
5

The young lady who check me in for my truck rental was very new, but showed effort and consideration and finalizing my check-in

Robert K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keri c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE H.  |  Premières impressions 
Évaluation :
5

Very helpful staff!

Thomas K.  |  Expérience générale 
Évaluation :
5

I was a tenant for 3 years, back when you were still building out. Everything was great and always clean. I would definately use you again and or recommend your facility.

David K.  |  Expérience générale 
Évaluation :
5

my father and i used a 10x10 outdoor storage unit for about 2 months. Ça a très bien été. We both had our own alarm security cards and keys to our own locks so we can come and go as we needed too.

Brandon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela w.  |  Expérience générale 
Évaluation :
2

They had me owing a months rent on a storage unit that had been paid. Then they still had me in the unit a week after I moved out. NOT GOOD!!!

WILLIAM B.  |  Expérience générale 
Évaluation :
5

Nice place. Super clean and well-lit. Nice and warm inside.

Linda E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy T.  |  Expérience générale 
Évaluation :
5

I felt my stuff was very secure and gave me peace of mind even from 1 000 miles away. Easy loading and unloading set up.

jena h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A.  |  Expérience générale 
Évaluation :
4

All was good but kind of expensive. Guys consider lowering your prices at least a little bit

Anthony H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuri S.  |  Premières impressions 
Évaluation :
4

Once the payments started coming out of my account each month it was good. It took several months to get it right.

Theresa W.  |  Expérience générale 
Évaluation :
5

The only issue I have is its hard to find my way from the storage area to the store area through the inside of the building. I never did. I went out and walked around.

Michael W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B.  |  Premières impressions 
Évaluation :
3

Very poor integrity of the locker door! It would seem to retract all the way up so we could access our items then fall down a few feet all the sudden on us. One person would have to hold it will the other treid to pull things out. Bad experiance! When explained to the person checking me out he didnt seem to care or have a comment! It fell on my head once!!

WAYNE D.  |  Expérience générale 
Évaluation :
5

Great and smooth experience! Glad I stored my stuff here.

Kylie w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gale G.  |  Premières impressions 
Évaluation :
3

I don’t like the ramps bc there is nothing to hold on to & no step up to where you check in It’s supposed to be climate control but it has always been hot in there Stuffy There's always condensation the floors & in my unit I actually had damage to a piece of my furniture I ESPECIALLY that you don’t credit money if you move out a few days after you due date!

Debbie P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sonita h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Missy C.  |  Expérience générale 
Évaluation :
5

Joshua was outstanding!

Paula E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
5

Phenomenal team there, and so helpful with renting truck and FREE 10X10 storage facility for the month. During a stressful move out, this was a godsend. Many, many thanks!

connie m.  |  Expérience générale 
Évaluation :
3

There was a screw sticking out of the wall in our storage unit that i cut my hand on. I would have said excellent if it wasn't for the injury because of a screw that shouldn't have been there.

Elisabeth T.  |  Expérience générale 
Évaluation :
5

Everyone was so nice even though they were busy. They went above and beyond!

Virginia S.  |  Expérien