Customer Reviews for U-Haul Moving & Storage of Cuyahoga Falls

2 086 évaluations

1950 Newberry St   Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

(330) 923-6270

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(330) 923-6270

1950 Newberry St
Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy A. 
Évaluation :
2

It would be nice to have your employees on time. We were scheduled to pick up a truck at 9am and worker was 15-20 min late. Thankfully we were moving close.

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
5

I tried using the E. Talmadge Avenue location. I would not recommend them. Very poor customer service. They didn't seem to know what they were doing. The Cuyahoga falls location was great! I will only use this location in the future!

Scott R. 
Évaluation :
4

I was disappointed that we were charged a small “over mileage” fee. This would not have occurred had we been able to pick the truck up at the place I had initially requested. As it was, we picked it up 10 miles away, which then put us over our mileage. Because it wasn't a significant amount, I didn't complain, but I feel that if you can't deliver equipment at the specified place, it shouldn't count against the customer's mileage.

William B. 
Évaluation :
5

Nothing to improve. Last minute reservation completed for a cheap price. Good customer service @ the shop. Easy drop off. Thanks!

Jessica H. 
Évaluation :
3

Nice guy but the owner had him doing several other things which made us wait for over 20 min., just to get service. Place was clean and the staff was nice.

Mark S. 
Évaluation :
5

Very attentive and helpful staff.

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

I've used this location multiple times and they do a great job!

Douglas A. 
Évaluation :
5

The staff was so helpful from the beginning with all of my questions and to the end when I was late because I forgot due to being injured and focused on surgery. I appreciate it so much!! Thank you!

Alisha S.  |  Expérience générale 
Évaluation :
5

N/a

Derrick M. 
Évaluation :
1

Reserved a 15ft box truck and it was not available when we showed up to pick it up. We had to settle for a van and use our van as well to get all my daughters apartment packed up. Online check in and drop off did not work either. Not the experience we expected. You should not rent thinks you don't have on site!

Bethany S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hunter E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shawn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil C. 
Évaluation :
5

Outstanding! In and out quickly. Staff person was amazing!

KELLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan C. 
Évaluation :
4

I would have given U-Haul storage an excellent review But upon my move day on July 28, 2022 after having my belongings in there for two years and four months, as the movers were taking out my furniture and storage bins, I had black on numerous belongings, A number of the storage bin tops were covered in this black along with my antique cloak stand, my leather couch, the top of my dining room table, and a lampshade that was completely destroyed by the Black. I haven't looked closely to all my belongings so I could find more as I start to unpack and look over my other furniture. I know it could have been worse but I paid the higher amount in the controlled climate storage units to keep my belongings safe from the elements. When I took pictures and showed Gabrielle she informed me that they worked on the roof over my storage unit. Being that moving days are always stressful, I did not put up a big stink about it at the time but Gabrielle did Give me the number of the insurance company that U-Haul uses. I will give them a call. Merci.

cindy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
1

I was told we could bring a picture of the ID of the person that was driving the truck, that they didn't have to be there. I called to confirm this, and was told this information a second time! When we got there, they said they had to have the person there on site! This added to the stress of our move. Your regional office, and booking reps need education and retrained.

Carol Ann M. 
Évaluation :
3

I had a 15 ft truck that didn't want to go into reverse unless you first put it into park. Also the dome light inside the cab doesn't work. The truck was too bouncy like maybe a rear shock needed replaced. Makes me think no maintenance is done on your vehicles.

Bernie D. 
Évaluation :
2

We scheduled a pick up for 6 pm however we were not even helped until nearly 6:30. The employees were nowhere to be found with phones ringing non stop and alarms going off while we stood in the warehouse building. Finally a guy came back and then walked away from helping us two times to help another woman who was outside. We were on a tight schedule and we were half an hour late to pick up our couch and get home for our kids bedtime.

Ashley B. 
Évaluation :
5

Young woman who checked me in, and young man who returned my equipment were exceptionally pleasant.

Terence L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave D. 
Évaluation :
5

Kid dressed in street clothes came to my friend then me telling me that we damaged the roof on a van. Not a chance. Issues should go thru management to the customer. He had no idea what he was talking about.

Roger H. 
Évaluation :
1

The truck was filthy in the cab. I submitted a photo in my pre-check. The back had leftover items from the last renter that my son and I had to remove for the employee helping us. I submitted a complaint to dispute the charge, was informed I'd be called to reach resolution, and was not called. I was overcharged for both gas fees and cleaning fees.

Jessie C. 
Évaluation :
4

Only complaint was the digital only move out process. I missed taking photos of my unit and was out of town. An employee claimed they couldn't help me do the check out process.

Thomas F.  |  Expérience générale 
Évaluation :
5

Very nice, reliable and affordable service

Lucy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tom B. 
Évaluation :
3

I had to walk across the street to get the first truck after doing a pre-trip of the truck found that the windshield washer did not work and at that point a team member went and got the second truck from the same location across the street

Ben S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
1

The only employee on staff wouldn't acknowledge or respond when customers would speak to him, and walked/worked incredibly slow. But, he would do exactly what he was supposed to, even if he didn't acknowledge your presence, and would give you a receipt. So he still did his job well on a Sunday I suppose, just not a great customer service kind of person.

Nick C. 
Évaluation :
3

Steering was dangerously misaligned—never got the original truck I wanted because it was broken

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacy B. 
Évaluation :
2

Ran around different cities to find out the truck that was reserved was given to someone else. Caused hours of delay in the move.

Nagmita S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger K. 
Évaluation :
4

Armrest and steering wheel were very dirty. Also, the truck struggled to get up to power and then midway through our trip the check engine light came on, adding to an already stressful day.

Marvin B. 
Évaluation :
5

Having a storage unit for about a year - I never had a bit of issue about anything concerning my unit, my payment - etc. the staff was very knowledgeable and helpful with all questions and processes of procedures in their job capacity. Thanks Uhaul - I highly recommend you and would return for future needs without hesitation.

Irene N.  |  Expérience générale 
Évaluation :
2

My room was exposed to a lot of dirty airborne dust . What was it? They should have notified the tenants. Many things are ruined .

paul l.  |  Expérience générale 
Évaluation :
5

the trailer I had reserved had a burned out light. So I had to disconnect the trailer and re-hook up to another. the staff was friendly and helpful. She apologized for the inconvience.

Gene C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY H.  |  Expérience générale 
Évaluation :
5

Gabby the GM is amazing.

darlene K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ED D. 
Évaluation :
5

You could use more help at the rental counter, there was only one person working at 9:00 am and she had four other customers after me. I hooked up the trailer by myself and had to waite for her to check it before I could leave.

walt G. 
Évaluation :
2

Staff was late opening store and rude upon arrival. We'd ordered several dozen furniture pads with our rental truck weeks in advance; The store had one half dozen (6 pads TOTAL) available and basically let us know we were out of luck and could try other stores--exactlly what you have time to do when you are trying to load a 26 foot truck and move across the country. This is why I ORDERED them and PAID FOR THEM in advance. Truck had construction debris in it when we got it home and had clearly just been repaired--it smelled strongly of something like airplane glue. A huge gash in the side of the truck had been repaired and was not really ready for rental. The glue was still wet and the patch wasn't very strong. Really unacceptable and have never experienced this with U-Haul before.

Cher H. 
Évaluation :
4

The length of time to talk to someone is horrible. When we picked up the vehicle it was not what we had ordered, the car hauler was bent and mangled and seemed unsafe. The final cost for the rental was a lot more than originally quoted. Not super impressed, but I guess the truck made it home safely.

david W. 
Évaluation :
3

I ordered and paid for Flat TV Covers and when we picked up. The store was out this should not have happened the day I picked we picked up the truck. Our order should have been set aside as sold. We are not impressed with our self-check of the truck upon pick. Our society needs more personal face to face service not less. (Though, We did appreciate sending the second driver a link to add his drivers license. Please hire more staff. No one should be alone to service customers!

Terry V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rachel R. 
Évaluation :
4

This was a very pleasant and professional experience

Martin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naravahn P. 
Évaluation :
2

Myself and two others waited inside for 30 minutes before an employee came in to help up. Once in there she was distant and not very knowledgeable. She kept stating how she was doing two orders at once (myself and woman in front of me) as if we were supposed to be impressed by our bad service. Our van had trash in the backseat from a previous user. Overall a terrible experience.

Kacie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
1

Truck wasn't parked at the location, I had to drive to pick it up. He said that the gas was at a quarter but it was actually halfway between empty and quarter. Imagine me picking up a truck with little to no gas in it. What kind of service is this? He was sitting playing a game on his phone when I got there. He could've utilized this time to fill it up instead. Upon returning it, I mentioned that I used 1 out of the 4 packs of blankets, asked if I will get reimbursed they said no. And then charged me $39 for gas. I literally drove it for 18 mins total. Complete nonsense, terrible experience. 100 % will not come back and will advise against it.

Wafik S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Penney R.  |  Expérience générale 
Évaluation :
3

There was only one person working and the customer before me had an issue with a dead battery in his truck, so it took nearly 30 minutes for me to get my truck. Shouldn't have to wait nearly that long and I felt bad for the UHaul staff person who was working alone.

Shawn B. 
Évaluation :
1

uhaul gave us the incorrect staging location of the uhaul. Spent an hour looking for it to find it was behind the building, across the street, in a pitch black gravel lot with only 1 other truck. The extras I ordered: a dolly and dozen blankets, were not ready nor supplied. No key to the cargo lock was provided. I spoke with their customer service about all these issues, she “noted” for a $30 refund on the total purchase price and that was never issued.

Samantha S. 
Évaluation :
2

1. No instruction given about truck operation on pick up. 2. Check engine light was on for whole ride and was told it was “just an aftermarket sensor,” which was not comforting given a 600 mile journey ahead. 3. AC worked only intermittently, and journey was made in stifling heat.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G.  |  Expérience générale 
Évaluation :
5

Gabrielle was very helpful, accommodating and friendly.

Thomas K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

Seamless rental. I rented on-line. Picked the trailer up a day or so later. The woman at the desk was helpful and knowledgeable. Price was fair. What's not to like?

Jerry S. 
Évaluation :
5

Air conditioning unit made a loud noise when running. ride was not comfortable. improve the shocks and suspension for smoother ride.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrett G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason O. 
Évaluation :
5

Le service a été excellent. Keep doing great. Thank you.

Terrie N. 
Évaluation :
5

No problems

Daniel T. 
Évaluation :
2

Location appeared understaffed, parking lot was hard to navigate because of the size and number of trucks waiting to be checked in, staff had a hard time finding our reservation and took some time to locate additional equipment we had ordered.

Logan J. 
Évaluation :
1

Back of van stunk made my things stink

Jeremy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajai R. 
Évaluation :
1

My whole moving plan was messed up because of the rude employees and bad service i will never use uhual again

Gurjot S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
3

The initial mileage was incorrect and was charge for mileage that I did not drive.

Adam H. 
Évaluation :
3

The first location I reserved the trailer from didn't have it and I had to drive 10 miles out of my way to get it. The trailer I did get had rust holes in the deck and mulch on the deck.

Trent S. 
Évaluation :
1

Uhaul abuses its power and the way it treats it's customers is a disgrace - they charged me for damages I did not cause. They were not cooperative and treated me terribly when I tried working with them to resolve the issue. I have filed a fraud claim against them. I will never use Uhauls services again and will share this experience with everyone I know.

Carlo H. 
Évaluation :
5

The inside of the trailer was very clean but the cupholders in the cab were sticky and needed to have been wiped out .

MARTHA B. 
Évaluation :
5

Went way above and beyond for me and I appreciate it so much. Very considerate of my illness/disability and we're understanding and patient as we worked everything out.

Kerri S. 
Évaluation :
1

Have the equipment I reserved months in advanced and confirmed online the day before available. No dollies were available for the move.

Nicholas P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Corey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael W. 
Évaluation :
5

People were very nice and helpful. I needed my rental a day early due to an emergency and they were able to accommodate quickly. Always polite through the whole process.

Caitlin C. 
Évaluation :
5

My overall experience was excellent. I don't really know of anything more to help someone else because I thought it was one of the easiest things I could do to rent something and use it and bring it back the way I got it. SIMPLE!!!

Robert V. 
Évaluation :
2

The box was not picked up in time during either times needed. The description of the box use process was unclear and led to confusion.

Kristy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

The location was great but the app was very hard to use and slowed the rental process. I don't mind self check out and check in, but it was almost too cumbersome to tolerate

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
4

Things that made my rental experience unsatisfactory: -didn't receive the moving blankets I reserved online. -the truck wasn't clean; could barely see through the windshield and it smelled as if something died in the cab. -the amount of fuel in the truck was incorrect at time of pick up requiring me to put more fuel in before drop off.

Sebastian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G.  |  Premières impressions 
Évaluation :
3

Had an issue with my unit being canceled and a different facility at 800 Talamadge ave Akron Ohio said they didn't have a unit that size and tried to give me a bigger unit for twice the amount! They were not very helpful! The store at 1950 newbury in Akron was very helpful and understanding!

Penney R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander D.  |  Expérience générale 
Évaluation :
5

U-Haul was a great place to store our things. The location was convenient and the staff was extremely helpful from setup to closing out our unit!

Caroline S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grady S.  |  Expérience générale 
Évaluation :
4

Our storage unit had a significant amount of rust like material that had fallen from the ceiling. We swept it out ourselves before placing our stuff inside. There were no trash receptacles in which to dump the sweepings. In all fairness to the attendant on duty, he was working solo and he tried to encourage me to accept a better unit. Since the unit was near the loading dock we opted for the less clean one. The first-month-free was very much appreciated! Overall outstanding experience.

Thomas Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMBERTO G.  |  Expérience générale 
Évaluation :
5

The service I received while making a payment on my unit Tuesday evening 3/8/22 was awesome!

Latrecka W.  |  Premières impressions 
Évaluation :
5

Had storage here close to a year. Never had any issues. Unit was the perfect size for what I needed. Anytime I dealt with staff, they were very helpful. Gabe, the manager originally helped me out. She was very polite and helped me get everything set up. I then started dealing with Shelby for a while when I went in. She was extremely polite, always working on something in the store, and doing a great job at keeping the place clean. I wish I could hire someone like her for my business. Keep up the work. Thanks again!

Chad V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S.  |  Expérience générale 
Évaluation :
5

Not much to report. No major problems whatsoever. Staff was great, facility was clean and well maintained... all in all a good experience!

Christian C.  |  Expérience générale 
Évaluation :
1

Entire unit had water damage. Water pooling at the floor of the storage unit and drainage leaking from the ceiling. Unit smelled of pesticide spray. All possessions in storage are completely ruined.

Gabrielle J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debroah H.  |  Expérience générale 
Évaluation :
5

Snow was not plowed very well but we made do.

Louis Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M.  |  Premières impressions 
Évaluation :
3

I am having issues with the bar lock in the door- it doesn't slide over and the employee yesterday was no. To happy to assist me.. we finally got it slid over so that I could lock my u it but it still is not working as it should.. it doesn't slide over to lock the unit and the employee was not helpful at all and made me consider just cancelling unit… it I have issues everytime I need it locked that is NOT OKAY.

Cara B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haydee E.  |  Premières impressions 
Évaluation :
5

Great facility. Always clean and bright.

Linda E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ada P.  |  Expérience générale 
Évaluation :
5

My experience was wonderful. Very easy and everyone was always so helpful! Super friendly and always willing to help with any questions. My only offer for feedback would be to check the facility for moisture control,and possibly carpenter bees? Upon cleanout, we noticed some mildew smell (and saw evidence on the AC tubes) and we had sawdust from something that resembled carpenter bees on some of our items. We were not upset in any way, it comes with an older building, but just wanted to let you know. All in all we would totally use this facility again and I have already recommended it to others. Merci!

Jennifer S.  |  Expérience générale 
Évaluation :
5

The gentleman that checked me in was polite, and communicated directions well. The only issue I had was that my card did not activate right away and the alarm went off when I opened the door.

Wayne P.  |  Premières impressions 
Évaluation :
5

Only thing I would change is more light within the storage unit or the option to run extension cord for easier and safer movement within unit

Adam F.  |  Expérience générale 
Évaluation :
5

Professional and courteous service

dale t.  |  Premières impressions 
Évaluation :
1

I described to the lady exactly what it was I was putting in storage she took it upon herself to pick me a unit that she assured me will fit everything I described to her... when I arrived to was no bigger than a child's closet... I explained all of the to the staff and they told me it was nothing they could do to help me.... I will NEVER EVER RECOMMEND THIS PLACE... The inconvenience they caused me and my family was horrendous. Never again... I ended up having no choice but to throw away whatever couldn't fit.... lost alot...

sonia w.  |  Premières impressions 
Évaluation :
3

I have tried to call the facility for day sometime 10 times a day, they never answer their phone. Every other U-Haul I have used answers the phone to help the customer.

Robert D.  |  Expérience générale 
Évaluation :
4

Tough to find a trash can to throw small things away in. Finally found one in the restroom, but I didn’t see another one anywhere.

Michael C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasey F.  |  Expérience générale 
Évaluation :
4

It is difficult to reach anyone via phone.

lisa W.  |  Expérience générale 
Évaluation :
5

Very informative, answered all of my questions and concerns. Kind and courteous staff.

Jacqueline A.  |  Premières impressions 
Évaluation :
2

We paid $170 a month for an indoor temperature controlled unit. When we moved out this weekend many of our furniture items were damaged with rusty brown water stains. Pieces of furniture are ruined. We spoke to the worker on duty snd he said he'd make note of it. I called and talked to customer service rep and requested a claim be taken and for the GM to call me.

Jackie k.  |  Expérience générale 
Évaluation :
5

Staff at Uhaul in Cuyahoga Falls has been consistently friendly and efficient. They are knowledgeable about the products and services they sell, they helped me select the moving boxes I needed, and when I rented a storage unit, Tessa was especially helpful. Great customer service by all the staff!!

ALMA M.  |  Premières impressions 
Évaluation :
5

Best place to work with for long or short term storage and moving help!! Staff is friendly and accommodating!! Used this facility for over 2 years and my items were kept safe and secure with no damage!! Thanks, Mike and Gabby!!

Diane S.  |  Expérience générale 
Évaluation :
5

Had our storage unit here for over 2 years and it was a very easy experience from start to finish. Being able to access the unit after hours was very convenient. We had misplaced our keys a couple times and they were so quick to help out! Thanks U-haul! We definitely recommend.

daniell a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH T.  |  Expérience générale 
Évaluation :
4

slow service

Braylin T.  |  Premières impressions 
Évaluation :
5

We used the indoor facility and it was extremely clean and safe. Thank you!!

Jason K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy H.  |  Expérience générale 
Évaluation :
5

The facility was very Covid conscientious,clean and well maintained.The staff was very professional, extremely curtious, and very helpful.

TONY V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne E.  |  Expérience générale 
Évaluation :
5

VERY PROFESSIONAL

George T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany M.  |  Expérience générale 
Évaluation :
5

The overall experience was great I would recommend I would advise a call system those days that Uhaul location is short staff just because the wait time can get really ridiculous I've waited 45 minutes before just to swit h the Uhaul storage unit size. Great promotion idea would be pay Uhaul fee on time for like 3months get that 4th month free etc.

Annette S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanna C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather F.  |  Premières impressions 
Évaluation :
5

Very very pleased all the way around with employees - truck - and storage area. I rate U-Haul with a 10 out of 10. Very pleased. Thanks.

Irene N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa W.  |  Premières impressions 
Évaluation :
4

The supervisor initially tried to double charge for the "first month free" wanting me to have the month of June as a no paying month. (pay two months upfront). However, I'm on a fixed income and could not arrange other bills accordingly. The store quoted me "$100" a month but in actuality the monthly cost is "$128.00." They refused to send me the appropriate invoice for payment the month of May until I filed a complaint. I have yet to receive an invoice for my "July 2021" payment.

linda f.  |  Premières impressions 
Évaluation :
5

This UHaul facility, in Cuyahoga Falls, made it easy to move. All of the employees are efficient and helpful. They treated me with respect. Even when there was a small issue with a start date, it was resolved immediately - on the spot. If you need to store or move, this is the place to go.

Albert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMBERTO G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys W.  |  Premières impressions 
Évaluation :
4

My only complaint was in the winter time my unit stunk like an old rubber belt burning and some of my items toward the top had dark brown grease looking drips on it. Nothing that couldn't be wiped off, it just smelled awful.

Kristin M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D.  |  Premières impressions 
Évaluation :
5

So far so good!!

Leia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H.  |  Expérience générale 
Évaluation :
1

I only had my unit for 6 months and every single time I came to the unit my swipe card did not work even though I was told it would, It said I needed to be checked in so I would have to walk all the way around the building to the office where I originally got the unit and every single time no one was there. On my move out day June 1st 2021 my movers showed up at 9am and it was supposed to be open at 8am, I had to walk all the way down and around the building to find no one in the office again, I was very frustrated because I was paying the movers by the hour so it was wasting more of my time and money. I understand if they are understaffed but it is absolutely unacceptable for them to not have anyone supervising that desk when customers are coming in. I am very displeased with my experience and will not be using uhaul storage again.

Jasmine P.  |  Expérience générale 
Évaluation :
5

I felt safe and felt that my items were secure. Bathroom was always clean and tidy. Very good temperature setting for building.

Michael W.  |  Expérience générale 
Évaluation :
5

She was great

Devante L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
1

(5/22/21) We got there after an online move in and the unit was locked, we called someone he came after we waited for at least 10 minutes. When unlocked there were things in the unit that belonged to uhaul. The man helping me said he was going to talk to a manager and we were left waiting for over 25 minutes for him go come back while being unable to move in our things. There was supposed to be a lock waiting for us in the unit when we got there and there wasn't so after making us wait for we'll over half an hour total I then was told I had to drive around to the other side of the building to pick up my lock myself. I get over to the office and no one is there and I stand waiting for 5 minutes while the phone is ringing and no one picks up or comes to help me. I then was greeted with an attitude. If we hadn't already paid and didn't have another option I wouldn't have stayed. I had a very bad experience I wouldn't recommend this location to anyone.

Lana H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sierra G.  |  Expérience générale 
Évaluation :
5

Very helpful and easy to work with

TIMOTHY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN R.  |  Premières impressions 
Évaluation :
5

Smooth experience, very well maintained and clean. Once I was done and leaving I felt completely at ease leaving everything there. Outstanding security and pleasant, helpful staff.

Teresa O.  |  Online Move In 
Évaluation :
5

I already recommended this location to my daughter who will be moving out from a competitor soon and getting a unit here.

Robert H.  |  Online Move In 
Évaluation :
5

I had no issues and the staff were helpful.

Glenn W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G.  |  Premières impressions 
Évaluation :
5

The young lady who check me in for my truck rental was very new, but showed effort and consideration and finalizing my check-in

Robert K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keri c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE H.  |  Premières impressions 
Évaluation :
5

Very helpful staff!

Thomas K.  |  Expérience générale 
Évaluation :
5

I was a tenant for 3 years, back when you were still building out. Everything was great and always clean. I would definately use you again and or recommend your facility.

David K.  |  Expérience générale 
Évaluation :
5

my father and i used a 10x10 outdoor storage unit for about 2 months. Ça a très bien été. We both had our own alarm security cards and keys to our own locks so we can come and go as we needed too.

Brandon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela w.  |  Expérience générale 
Évaluation :
2

They had me owing a months rent on a storage unit that had been paid. Then they still had me in the unit a week after I moved out. NOT GOOD!!!

WILLIAM B.  |  Expérience générale 
Évaluation :
5

Nice place. Super clean and well-lit. Nice and warm inside.

Linda E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacy T.  |  Expérience générale 
Évaluation :
5

I felt my stuff was very secure and gave me peace of mind even from 1 000 miles away. Easy loading and unloading set up.

jena h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A.  |  Expérience générale 
Évaluation :
4

All was good but kind of expensive. Guys consider lowering your prices at least a little bit

Anthony H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuri S.  |  Premières impressions 
Évaluation :
4

Once the payments started coming out of my account each month it was good. It took several months to get it right.

Theresa W.  |  Expérience générale 
Évaluation :
5

The only issue I have is its hard to find my way from the storage area to the store area through the inside of the building. I never did. I went out and walked around.

Michael W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B.  |  Premières impressions 
Évaluation :
3

Very poor integrity of the locker door! It would seem to retract all the way up so we could access our items then fall down a few feet all the sudden on us. One person would have to hold it will the other treid to pull things out. Bad experiance! When explained to the person checking me out he didnt seem to care or have a comment! It fell on my head once!!

WAYNE D.  |  Expérience générale 
Évaluation :
5

Great and smooth experience! Glad I stored my stuff here.

Kylie w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gale G.  |  Premières impressions 
Évaluation :