No comments 😕Robert B.
Customer Reviews for U-Haul Moving & Storage of Dan River
Pour nous contacter
Danville, VA 24540
(W on Rt 58 from Rt 29 exit)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Uhaul â€œaccidentally â€œ cancelled our reservation, which added stress to an already stressful situation. Instead of being able to pick up the uhaul truck locally, we had to go 1 hour to pick up another truck adding 2 hours.Brandon A.
Le client n'a pas laissé de commentaire.Bobbie R.
The guys that were there today was excellent made me and my son felt really welcome and they were there to help with anything service with a great smile 😃KENNETHRAY W.
Ended up with way more truck than I needed due to reservations issue which ended up costing me way more in fuel. Overall costs of close to $80 per hour as I had truck less than 4 hours.Robert S.
Great service, very helpful staff and very good equipment and price.Wayne S.
Le client n'a pas laissé de commentaire.Beth W.
Le client n'a pas laissé de commentaire.Jerome C.
Le client n'a pas laissé de commentaire.Jonathan S.
Don't over charge themFLOYDDWAYNE D.
Le client n'a pas laissé de commentaire.DAVIDHUGH C.
Le client n'a pas laissé de commentaire.Taurean E.
Le client n'a pas laissé de commentaire.CYNTHIA L.
I rented a large trailer here 5 days ago, which was a good experience. Today was no different, other than dealing with two different people. Just like last week, the men were knowledgeable, efficient, and pleasant. The equipment was in great shape. I reserved online, showed my license and used my credit card at Uhaul location, hooked to trailer, and pulled away in less than 15 minutes.MICHAELGARY T.
The Uhaul person at this location was very pleasant, personal, and knowledgeable. He took care of the paperwork very quickly and had me on my way without delay. The return to this location was super quick and easy. Absolutely no hassle. The trailer pulled and tracked perfectly.MICHAELGARY T.
Le client n'a pas laissé de commentaire.hana H.
Le client n'a pas laissé de commentaire.Walter M.
The van stunk really bad of cigarettes and weed. It was also covered in a lot of either dirt of some kind or bird crap. All over the windshield and windows. Nasty.Sarah M.
The turn in location I was directed to return the trailer to was not the closest to my location.tammy G.
Ordered a 10' but there was a issue with the reservation. These guys worked hard to get me a replacement truck and got me rolling. Highly recommend this Uhaul site. MerciJOHNR W.
I did not realize is was so expensiveNancy M.
The guy that checked me in on Sunday called me a nigga was very unprofessional rude and street acting.Monti P.
Easiest drop off ever.Mary P.
Le client n'a pas laissé de commentaire.Dale P.
The staff were really helpful and friendly and our truck was in great condition. I'd certainly use this location again.Daniel B.
I reserved a tuck 5 days before my move date, and I come to pick up the truck and I get turned away because I don't own a sell phone. I was told to get some one that I know and use there phone. This was a big problem for me and this just a bad policy!REGINALD ODELL C.
Le client n'a pas laissé de commentaire.Stanley E.
My UHaul store here at home is awesome Open 7 days a week..helpful.. courteous and knowledgeable. Plenty of equipment to rent.George J.
The young man checking out the rental was very professional. Very polite. Very sincere. No stress and no pressure. Great experience.Alton G.
The only problem I had was when your driving the truck it's had to get the gears to change when you going down hill and a up hill cline, the sound of the greats changing was so loud and it took a moment for the speed to go where you need it to be in order to keep up the the traffic. Other then that it was a good trip from Phoenix to Virginia. Merci.Rennell G. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa H.
Customer Service was terrible terrible attitudes. Everyone standing around expect one guy working. Didn't have the truck I had arranged for had to get a bigger one.Crystal W.
Over charge my cardbreanna C.
Le client n'a pas laissé de commentaire.Bonnie A.
Le client n'a pas laissé de commentaire.FRANKSEWARD A.
Leftover trash in truck from previous renter, especially in box. Driver's side restraint receiver hard to use.LEONARDWINFREY S.
Le client n'a pas laissé de commentaire.Lyric W.
Le client n'a pas laissé de commentaire.Dave F.
Le client n'a pas laissé de commentaire.Kristina R.
Le client n'a pas laissé de commentaire.Tamiyah M.
Le client n'a pas laissé de commentaire.LYDIA G. | Premières impressions
The representatives were knowledgeable and friendly and helpful. Thank you for your help at this difficult time we lost our sister to stage 4 Cancer and needed to remove her belongings from her residence. U-Haul made this happen.Darlene C.
Le client n'a pas laissé de commentaire.donna A.
Outside of the technical issues of the mobile pick up, the overall experience was ok. My main issue was that they gave me a van that smelled like something literally died in the cab area. I know they knew this because once I finally went to my equipment the windows were both fully rolled down. But as it got hotter outside the smell became so bad I just returned the equipment. I also had issue with the fact that the csr added the damage waiver when he had to do my contract. I selected no on my reservation and my pre-checkin. He didn't ask at the counter. Also never explained where the fuel level was etc. I also have to take issue with food on the counter. A fully open plate of food sitting right in front of the customer area..... thats just No! And lastly the csr that checked me in was super silent which is generally not a bad thing except that the way he was dressed I didn't even know he worked for U-Haul. A random person walking up to me out of nowhere....? Anyway I told him how bad the truck smelled and he just walked away mumbling something. But im certain the next person will be getting that stinking van. Just tighten up. It doesn't take alot be friendly and helpful, put the food away, and communicate. Find the dead rat in the cab!JACKIE J.
Le client n'a pas laissé de commentaire.LARRY T.
Le client n'a pas laissé de commentaire.kimberly w. | Premières impressions
Le client n'a pas laissé de commentaire.David N.
The staff was very helpful and knowledgeable. They helped me unload my car I was transporting and made returning the trailer very quick and efficient. Thanks,Steven R.
Vehicle was switched. Stated 3/4 fuel, actual was less than 1/4. Dirty inside and out with Ciggarette smoke inside. Tried to charge for more mileage, but I had pictures of when I picked it up and dropped it off. Un reported dents and scratches when I picked it up and was told "That's OK, we know. So I took a picture w/ uhaul rep standing next to it. This location was the only location that had a pick-up truck. It looks like, to me, that someone was using it as a take home daily commuter, and tried to get me to pay for it.WILLIAM G.
Le client n'a pas laissé de commentaire.JAN G.
Great service! Josh was a delight to work with. Very professional. I highly recommend this location! They will take care of you.Charles S.
Staff doing a ex excellent job just wish the equipment rode better not like a bucking bull staff are very good no need to change themDaniel W.
Lot was packed with vehicles hard to parkJules V.
Le client n'a pas laissé de commentaire.Tawanna F.
Q was amazing. Thank you Q for the best hassle free service ever.Nicole T. | Premières impressions
Le client n'a pas laissé de commentaire.James S. | Premières impressions
Le client n'a pas laissé de commentaire.Adam S.
Le client n'a pas laissé de commentaire.Felicia S.
great customer servicenick C.
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Le client n'a pas laissé de commentaire.DARRELLLEE B.
Don"t understand why customers aren"t required to return rentals with gas tank full. Gas gauges can be notoriously unreliable. and with large fuel tanks, it doesn"t take much to make a difference in the # of gallons estimated.GREGORYJOHN K.
The staff was very knowledgeable and helpful. They were friendly and helped me maintain a positive attitude. It was quick and easy to do all I had to do. They are an A1 saffLeslie B. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLYDAWN B.
Le client n'a pas laissé de commentaire.Les B. | Expérience générale
Everyone was very friendly. The storage area was very neat as well..SHERELLSHAWNTAE W.
I'm well satisfiedJOYCEANN M. | Expérience générale
Le client n'a pas laissé de commentaire.sherrell w. | Premières impressions
More space, but I think you already have plans to move.Lisa C.
Le client n'a pas laissé de commentaire.Tiffany B. | Expérience générale
Nothing I had great customer serviceDIANNEINMAN J.
Le client n'a pas laissé de commentaire.VIOLETWARNER S. | Premières impressions
Le client n'a pas laissé de commentaire.RONNIESCOTT M.
Great staff!!!Troy G. | Expérience générale
I forgot the gentleman's name that assisted me. But he was very helpful.ALISHAMARIE J.
Le client n'a pas laissé de commentaire.CYNTHIAELAINE P.
The staff were well above excellent. Very helpful, making sure that the renters felt safe and secure of property. Each staff workers got along well with each other. They are well knowledge of their position & anything that you need to know. I need an extra hand with loading my property into the unit they took their time & they deliberated very well. I would recommend my friends, family, strangers & my enemies if they are nearby or in city & need a store their property, go toDainesville Riverside in Virginia.Pamella B. | Expérience générale
Le client n'a pas laissé de commentaire.latarsha w. | Expérience générale
The staff that helped me get the unit went above and beyond to help me get a unit at the last minute when I was stuck in a tough spot. He could not have been more considerate, respectful, and willing to help me get what I needed. Move-out was the easiest process.Kaylee S. | Expérience générale
Lower pricesCOREY S.
Le client n'a pas laissé de commentaire.MARYANNELAKECHE A.
This was my THIRD pick up location so Uhaul in general gets a big fat zero from me! Joshua in Danville was awesome though and very helpful. Every other aspect of this pickup was a NIGHTMARE!Jennifer C.
Josh was the best CSR everVALERIE E.
My representative was awesome!Tiffany B. | Premières impressions
Le client n'a pas laissé de commentaire.ARLEAN D.
These guys jumped on checking me in immediately as I walked into the building. I have rented therere in the past and will again. This was the second time that I returned a unit there where I had to rent when out of time. I was gone in about 5 or 10 minutes, they checked the unit and i told them about my experience with it driving it. It was very easy to drive and was comfortable. Only thing that would have made it better was if it had cruise control for the long interstate drive I had, But, it's all good. I will use U Haul again I'm sure. Merci.Dan A.
Not rip them off by adding $33 in miscellaneous fees while advertising a $19,95 rental. Including over $10 for 2 gallons of gas when the vehicle was returned with the gas level at exactly what it was when it was originally driven off the lot. Ridiculous, but if won't happen again!Steven S.
Le client n'a pas laissé de commentaire.KASHYAPKUMARSURY S.
Staff is very professional and pleasant.PETE S.
Le client n'a pas laissé de commentaire.GARY H.
Le client n'a pas laissé de commentaire.Mike W.
Le client n'a pas laissé de commentaire.DANIEL M.
Le client n'a pas laissé de commentaire.Diana H.
Darren was very nice and understanding of the situation and did what he could. Just wish more could of been done for such a horrible experience overallJimmy M.
Le client n'a pas laissé de commentaire.David K.
Give staff a raise. Excellent service.Michael A.
Le client n'a pas laissé de commentaire.TIFFANY Y. | Expérience générale
Le client n'a pas laissé de commentaire.James R. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREW H.
The truck was not clean and the location failed to give us the furniture pads we ordered.JON J.
Josh Smith was the young man that helped me this Morning to get the trailer and he hooked it up. I didn't have any issues at all. Josh a very friendly and Professional young man and did a great jobMARKDALE M.
There was nowhere to park personal car.Luis H.
Beware of returning via mobile web when outside business hours.Thaddeus H.
The agent was very professionalJacqueline R.
Le client n'a pas laissé de commentaire.GARYEUVONNE W.
Le client n'a pas laissé de commentaire.Marcellous R. | Expérience générale
Forced to get a bigger truck, had to wait over an hour for truck, did not have my size truck and then forced to spend more money on gas and my over the phone discount was removed and not allowed to have it. Sad customer service with no help or understanding. Thieves.JOHN A.
This location did a fantastic job and also had other materials I needed to make my move easier.TAYLOR D.
Will use again. ThanksMarc M. | Premières impressions
Great ServiceGARRY C.
Le client n'a pas laissé de commentaire.Glenn C.
Travis was excellent and prompt at getting me on the truck I requested last minute. Highly recommend this location.JONATHANPAUL C.
Le client n'a pas laissé de commentaire.TEDDYARNETT T.
Le client n'a pas laissé de commentaire.MICHAELANTHONY F.
Both (2) of my storage units were water damaged and molded from a leak at this uhaul location! I was deployed with the U.S. Army at the time of this incident. I was not notified by email nor phone call that a leak had occurred in my specific units! The manager Darren Bennett even acknowledged that he was aware of the leak and failed to notify me. This is unacceptable to come back from serving your country and I had no furniture to furnish my house with!!!Tiffany W. | Expérience générale
Le client n'a pas laissé de commentaire.Diane S. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELA H.
Gentlemen were friendly and helpful. As well as thorough.BRIDGET B.
Le client n'a pas laissé de commentaire.TRACYLYNN L.
Le client n'a pas laissé de commentaire.Tyeisha G. | Expérience générale
Le client n'a pas laissé de commentaire.NAOMI S.
Le client n'a pas laissé de commentaire.DAVIDALLEN S.
Le client n'a pas laissé de commentaire.ANTHONYCORDELL P.
Le client n'a pas laissé de commentaire.Duane D. | Premières impressions
The only entrance I was shown was on a old loading dock for semi trucks, the U-Haul trucks are several feet lower than the dock so every thing has to be lifted up to get it into the building. The small area is normally filled with so many U-Haul trucks that you can't get in or out easily with a regular truck let alone try to pull a trailer in and out.Michael L. | Expérience générale
Le client n'a pas laissé de commentaire.Tameika H. | Premières impressions
The customer service was excellent...my only issue was having a hard time moving a dresser from the truck to the storage. I wish there was a ramp instead of just steps. Other than that everything was a smooth process.TIFFANY Y. | Premières impressions
Le client n'a pas laissé de commentaire.mellinda c. | Expérience générale
Le client n'a pas laissé de commentaire.Laquita R. | Premières impressions
Joshua & Omar went above & way out of their way making sure that I was able to get settle in. Very respectfully manner young man, making sure that the customer is satisfied.Pamella B. | Premières impressions
Le client n'a pas laissé de commentaire.TONITTA M. | Expérience générale
Great place nice guysJanelle W. | Expérience générale
Le client n'a pas laissé de commentaire.Robert B. | Premières impressions
Just waiting for the 139,9 to be refunded per Josh. Other than that the whole team is wonderful and very caring and understandingVANESSA L. | Premières impressions
The new manager Darrin is a sweet heart and does his job very well he is a great leader and I would recommend him as a manager any day he not rude disrespectful or anything and he trys to help as best as he canBrittany W. | Expérience générale
I love that I can access my storage locker 24/7 I work At night so I can just go by whenever I love itJoey N. | Premières impressions
Had an online reservation and the check in process till took over an hour and multiple attempts in person. The staff were helpful but I'm not a fan of the check in process. Storage rooms are also far away from the entrance so if you have a lot of things to store, it'll take forever to put it away. Ended up going to the storage facility across the street, process took 5 mins.Taylor A. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICIA T. | Expérience générale
Le client n'a pas laissé de commentaire.FRAN H. | Expérience générale
Very good peopleMalek A. | Premières impressions
Le client n'a pas laissé de commentaire.LOUIS E. | Expérience générale
The guys are wonderful just love them very nice and friendlyTONYALATRICE I. | Expérience générale
Le client n'a pas laissé de commentaire.Raven R. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole P. | Premières impressions
Some of your staff were very helpful but some where not customer service friendly and not helpful when I was trying to access my unit. I had to ask several times to move a Uhaul vehicle to access your parking bay to unload my vehicle.Robert B. | Premières impressions
Any troubles was handled quickly and resolved to my satisfaction Thank RandellSandra H. | Premières impressions
Le client n'a pas laissé de commentaire.nicole m. | Expérience générale
Le client n'a pas laissé de commentaire.Dwight S. | Premières impressions
Le client n'a pas laissé de commentaire.ERNIE B. | Expérience générale
The whole staff is friendly and professional; that is not always the case in some places.Antonia M. | Premières impressions
Excellent service from the staff in the Danville, Va location. What I was not too happy about is that the computer system was down the entire day 5/1/2021. This really was a big inconvenience for us. I think there should be a back plan for when the system is down.... you never know when computers will go down, the business should still be able to function...Lisa S. | Premières impressions
Le client n'a pas laissé de commentaire.KATHY E. | Expérience générale
Le client n'a pas laissé de commentaire.Carnesha F. | Premières impressions
Thanks so much I will recommend this to any friend 👍🏾Jimmy B. | Expérience générale
Excellent StaffRobert P. | Expérience générale
My move-in went very well. Thank you.Eunita F. | Premières impressions
The service was impeccable. I cant say enough about the way we was treated with our U-haul experience.Cassandra M. | Premières impressions
Loading and unloading to the storage units is raised.. no ramps or anything to assist... moved a riding mower and washer dryer up some stairs ... luckily Uhaul rep last night assisted me with the riding mowerBhrugeshbhai P. | Premières impressions
The employee who helped me was great.eric c. | Premières impressions
Didn't have 24 hour access and some employees that been there a while did not no what they were doing. Also it takes way too long to get things done the staff takes forever because half the time it dont be anyone running the inside. I caught the employee at BK when he was literally the only one there suppose to be running the store.need to do some things betterEbony P. | Expérience générale
Le client n'a pas laissé de commentaire.Larry H. | Expérience générale
Darren is amazing, great guy. Super helpful and kind.Jennifer G. | Premières impressions
Le client n'a pas laissé de commentaire.TA'NIQUEDENISE M. | Expérience générale
Le client n'a pas laissé de commentaire.teniger l. | Expérience générale
Short help. Took 2 hours to get a unit. I had reserved and was rented out to someone else. In a pandemic. No one wore masks. Nightmare.FRAN H. | Premières impressions
Darren made my experience outstanding. He is very professional and makes sure your happy when the transaction is complete. I love it here. It very clean and would recommend this place to everyone that is in need of a storage space.Kathy J. | Premières impressions
Facilities are not set up for moving. There is no ramp to be able to push your stuff up to get it up on the dock. You have to lift everything over a huge concrete wall. The lack of parking is absolutely ridiculous. UHaul trucks are packed in the parking lot like sardines. It is almost impossible to get a truck and trailer in the parking and be able to turn it around and leave when you are done. The front of the cement wall where you load and unload your stuff is slippery in front of the drain and is nasty with all of the trash sitting there in the water. Huge safety issue. We ended up leaving and going to another storage unit because we had to wait so long to back up to the dock to unload our things. UHaul really needs to find a better location within the city of Danville for the storage units. One where there is a ramp and you don't have to lift your furniture over a huge cement wall and there is plenty of space for the trucks to be parked and then for your customers to still be able to access the storage units.Kassia W. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy W. | Premières impressions
Darren was very helpful, Thank you .Williams a. | Expérience générale
Le client n'a pas laissé de commentaire.Tasha S. | Premières impressions
Le client n'a pas laissé de commentaire.CLARNETTA T. | Expérience générale
There was a lot of change of staff ,but they all tried to be as helpful as they couldHolly R. | Expérience générale
I've had a number of issues w/ my storage unit which is very disappointing, but Kimberly made the experience so much better by really working with me to resolve the issue. thank you to Kimberly!Julie L. | Premières impressions
Friendly helpful staff.Lee H. | Premières impressions
They doing good job and help with me about help with price and explain of miles and return back time schedule..they are great take care of peoplekeresha h. | Expérience générale
I was pleased with my storage experience.Glen H. | Expérience générale
Judy B was very helpful and friendly . I used the storage room for 3 years and it was clean and dry and everything was just like it was the day I left it.JUDY P. | Expérience générale
Will never use uhaul again these questions do not pertain to real services that were performed.Carlos L. | Expérience générale
Facility is not large enough for multiple vehicles.Had rat traps in the storage unit.Not climate controlled.Not lighting inside storage unit.Carl H. | Expérience générale
Parking is horribleNaima T. | Expérience générale
Representative went above and beyondTina A. | Réservation
No email response except when it included money. No information on corporate management no fee waivers things missing from unit of over 3 years.im sorry to say this is not communication or secureVALERIE B. | Expérience générale
It's been over a week and I am still waiting for my refundJennifer W. | Expérience générale
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