Évaluations des clients U-Haul Moving & Storage of Dan River

Very helpful an professional

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Very professional and informative

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The girl that was working didn't do a good job

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Your employees are great. Funny, professional and efficient. Thanks for making my experience great.

Excellent customer service!

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The customer service representative was awesome and very helpful in making sure that we were satisfied with the truck.

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A better area for bringing back the truck/van

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Very friendly people

I turned my truck back in the same day and they still charged me for another day. I turned it in this Monday at 7:20 pm . I got the truck at 2:00 pm that same.Also I haven't gotten my refund yet.

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The truck is dangerous. Needs alignment ended up spending $95 for 2 hours rental. This is rip off. I will write a letter to .whoever over U-Haul. This was awful

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I made a reservation for a 19$ truck but was charged $29 so I mad because I was over charged 10$. I was told it would be refunded but I'm still waiting.

Excellent customer service. The trailer I reserved was clean and ready to go. The staff was incredibly helpful. Would definitely use this company again.

Make 100% sure that all the equipment on car trailer is in working condition

Nothing good service thank you

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Truck would not start after we got loaded. I had to put a battery charger on truck for 12 hours before it would crank. Then it died again. They trying to charge me almost $198.00 for fucking what? Post poor equipment. I will never use uhaul again!!!!!!

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I called when I left the location with the issues that I had because the location was closing and had three other customers when I was there. The gas level was not correct , it had a gas cap alert in dashboard that would not go out and one other light. The truck ate gas probably because of a vacuum leak due to gas cap. He did not charge me for the hurricane because we could not use the truck. The other fees I did not agree with I went to Murphy before coming back snd filled to just above where it was when I got it. He charged me gas because it did not matter that I called. Just unhappy with the over charge for gas and fee

I love the people who work there. They are friendly and made sure we got whatever was looking for

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We have used this location twice now and would use it again. Thank you for your service.

Cashier seemed like she didn't want to be there., Gas was low, and overcharged for the truck. This location suck ass.

1. We arrived at our location to find no one had loaded the furniture dolly. I called and was met with a very friendly, apologetic employee who immediately offered to refund the cost of the dolly. Though we appreciate this, the absence of the dolly caused us a tremendous burden when moving heavy items. 2. The next day, we received our final bill, with the dolly charge. So, call number two to the rental location. Again, sweet employee promising to refund and email an updated payment receipt. 3. Next day, still no updated receipt. On hold, currently for over 15 min waiting to speak to someone about this. I think you can see that this is extremely frustrating.

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Take cc to truck. Make sure the cx knows where the wipers, lights and breaks are. Show cx how much gas is in tank and the mileage so will know exactly how much will be owed when truck is returned.

They told me the only one way trailers were down for lights and the other had a nail in the tire. But it looked ok. Somehow i got charged 192 dollars to rent a trailer for a day. The guy said the only way i could rent it was to pay for 3 days. This has been awful. I rented the biggest truck ryder had to move my daughter from chatt to knox for 145. I was in a time crunch and didnt expect uhaul to charge me 192 for a trailer.

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Second time in four months I have rented a truck to move my children. Both times it was easy. The staff is very courteous and professional.

Friendly and helpful customer service person

Joshua Smith provided EXCELLENT customer service! Also the guy that checked in the equipment upon me returning it provided EXCELLENT customer service! Keep up the good work guys!

Drop off was quick and easy. I had paid in full on pick up and I returned the truck with gas in it and in good condition. I was helped right away and the vehicle inspection was quick.

The guys in the office where both informative and very helpful. I appreciated everything they did for me.

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The truck I got was infested with roaches and it was very much confusion with getting the truck. I reserved a 20 ft truck a MONTH in advance and when I went to pick it up I was stuck with a 26 ft huge uhaul. And like I said before it was infested with roaches and now I have to bomb my new apartment because of that. Thanks uhaul

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Great dudes

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Drop off was after hours and it was easy.

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Everything worked out great very nice young man waiting on us,great customer service

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I was charge 2 days for a 1 day rental after being checked in 1 minute late on my return receipt. Seriously... 1 minute!

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Good service attentive Did not have furniture dolly to rent. That would have been helpful but otherwise was excellent

Julian was working when I went to pick up my uhual and he was amazing!! Great customer service and personality. As soon as I walked in I felt welcomed and he was ready to help.

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Did not like the way the lights on the trailer was unhooked , it was pulled out , not taken out which could have pulled wires away from vehicle

The gentleman was trying to help the best he could but it seems the contract was a mess from the get go. We were supposed to get out 100. Deposit back and that didnt happen. He said it will be mailed, we will see. After this experience, it wont suprise me if it doesn't come.

The parking lot is very congested...such a small restricted space for people coming and going.

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Stop over charging

Tire Monitoring System light was on and would not shut off even after all tires were checked for proper inflation. Also, the driver's door would not shut completely unless you pushed it from the outside.

I was given an older truck. I prefer the newer ones. I've been coming every other week to rent a 10 ft truck since March 2020

There wasn't a dolly in the truck.

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On site manager very courteous. Very helpful. Will be seeing you again.

I sent the following email to the GM of this location: Dear Sir, My husband and I had both good and bad experiences with your staff yesterday, Thursday Sept.3, 2020. We had no issues with picking up the truck and both agents were nice. However, upon returning the truck, some 3 1/2 hours later, we arrived to an empty office. We called out repeatedly saying "hello? Anyone here?" for a full 10 minutes, both inside and outside the store. I checked the restroom, but the door indicated it was "vacant". Finally, a young man appears (He was not the same young man from earlier in the day) barely looking up from his cell phone and says "sorry, I was in the bathroom." We tell him we are returning a truck and give him the key. He walks out to the truck and proceeds to text on his phone for over 7-8 minutes. It was so bad that I walked down the steps, to the truck and asked if there was a problem. He says no problem and says we are good and that I would get my receipt via email. You would think this was the end, but no...it got worse. After your guy moved the truck forward, I'm trying to back my car out and turn around in your parking lot, but before I could clear the small trailer next to me, he puts the truck into reverse and comes within inches of hitting the back end of my car. I had to lay on the horn to get his attention and to stop the truck! My husband had to get out and tell the guy to pull forward so that I could get my car out. You know how tight your lot is and how difficult it can be to move vehicles, but this guy needs lessons and he needs to get the heck off the cell phone! Watch the video! I am very dissatisfied with the service I received from him and I suggest you reconsider his future with U-haul.

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I had reserved an appliance dolly when I made my online reservation. I found out when I arrived they didn't have one available. It would be better for the online system to not let you select it if they are all already rented out.

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When I got 10 miles down the road to pick up my merchandise, the loading person noticed a big piece of tread missing from one of the tires. Called back to the pickup location and could not get an answer after several attempts, finally realized I could call roadside assistance. .

Staff is very knowledgeable, friendly and extremely helpful

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