Customer Reviews for U-Haul Moving & Storage of Danbury

2 495 évaluations

75 Division St   Danbury, CT 06810
(@ West St)

(203) 794-9435

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(203) 794-9435

75 Division St
Danbury, CT 06810
(@ West St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Why does checking out the equipment take so long. I already entered the information online, and then you are entering it again at the store.

THEODORENEAL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Riva H. 
Évaluation :
1

The employees I dealt with very very helpful and professional, so this is NOT an employee problem. Your company is extremely difficult to work with. Your automated telephone system is extremely time consuming and difficult to navigate. Your wait time to speak with a real person is totally unacceptable. The amount of time that it takes you to get a return call is equally unacceptable. I waited over an hour for a return call through your automated system and then it hung up on me. On a second try I waited 18 minutes for a returned call. Your check in / return system that must be done electronically wouldn't work because it kept telling me that my location services was not on when in fact it was. I Finally got to a real person and she was able to check the trailer in. From start to finish I literally spent almost as much time searching navigating and returning the trailer on your systems than I actually spent renting and using the trailer. This was a terrible experience. Never again will I do business with you since you have elected to essentially have everything done electronically on a system that has NO consideration for the value of your customers time.

PATRICK D. 
Évaluation :
5

a good experience!

MICHAEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Very good location

BRUCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALDE W. 
Évaluation :
5

The passenger section of the truck was filthy. I had to clean all of the seats; there was a used chapstick in the console. I think the previous renter was a landscaper because there was a lot of dirt, leaf, grass type of mess. The inside of the storage area was very clean. When we pulled out the ramp, there were clumps of cut grass.

Kathleen C. 
Évaluation :
4

Very attentive staff as well as courteous.

BRENT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nomayalo W.  |  Expérience générale 
Évaluation :
5

While I believe U-Haul IT systems need some serious updating (they've failed me miserably in the past), your U-Box program is OUTSTANDING! It's great value. The containers worked very well for my cross country move. Much easier than renting a trailer and driving cross country. I seriously recommend if you are not going to hire a full service mover, using U-Haul U-Box containers is a great option.

Peter P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvaro L. 
Évaluation :
5

Tony went above and beyond to help me with my rental truck. He got me in and out of this location fast after the 24/hr truck share option was not working and made sure my corporate discount was applied.

Adam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amrit S. 
Évaluation :
5

THE MOBILE CHECK IN SYSTEM WOULD NOT ALLOW CHECK IN FOR PICK UP OR DROP OFF.

FREDERICK S. 
Évaluation :
5

I have ALREADY spoken to my collogues and gave them my HIGHEST recommendations for the U-Haul Moving & Storage of Danbury 75 Division St Danbury, CT 06810 Regards, Brian Benedict Patterson, New York

BRIANALLAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel O. 
Évaluation :
1

Very upset I was standing for over 20 min to get taken care of even though I already made my reservation online . Truck on driver door couldn't open the part to put the key is missing , lights on for tire also !!!!!

MILLA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN W. 
Évaluation :
5

Excellent customer service at pickup and drop off

Meagan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA Z. 
Évaluation :
3

The truck I rented failed to start on several occasions. your roadside assistance was not very helpful. I waited over an hour without help, luckily for me I was able to start the truck

MICHAEL B. 
Évaluation :
5

Best uhaul location I have used. The friendly staff is always hustling to help customers and the lot is always organized and the equipment clean.

ANDREW K. 
Évaluation :
5

Boast internet speed when all the surrounding companies kick online around 10:00 AM

Seth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIANE R. 
Évaluation :
5

I found everything to be well maintained, with great customer service. Easy and fast attention for the customer to get on with their business. Helpful experience and respectful staff. Thanks so much! Cecelia Hurley

CECELIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria G. 
Évaluation :
3

I never received a statement of what was actually charged, so I haven't been able to submit it to my boss for reimbursement. My understanding is that the bill was based on the number of miles so I can't use the invoice from before booking.

CHRISTOPHER D. 
Évaluation :
2

The floor of the unit was wet no light in the unit hinge on the door was missing hardware

JAMES K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

The dark curly haired girl at the desk is fine as hell. <3

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH R. 
Évaluation :
5

Everyone was welcoming and the process was efficient. Keep up the good work!

PHILIP C S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
1

Drive the truck before renting it the transmission took forever to shift witch burns too much gas I put gas in it and returned it where the gas gauge was went I rented it and still got charged for gas when I returned it and got a smart ass remark did you take a picture of the gauge before you left the lot the gauge dropped as I left the lot I only drove it for 19 miles and put 8 gallons in before returning it and got charged 11 more when I returned it scam never again

PHILLIP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nomayalo W.  |  Premières impressions 
Évaluation :
4

All the people I dealt with were very friendly and helpful.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
3

I was told the tank was full and it was not!Drove it 18 miles and it took 5,3 gallons!!! No refund, the employee made feel it's my fault I should have checked! Made feel you like fool

Edson E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K.  |  Expérience générale 
Évaluation :
5

Good customer service

Lee S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIO G. 
Évaluation :
4

The gentleman who installed my hitch was courteous and helpful. My one comment for improvement is the condition of the restroom.

Justin S. 
Évaluation :
5

Excellent customer service, very helpful and flexible!

Ryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICIO S. 
Évaluation :
4

45 minute wait for the vehicle says it all

Rachel S. 
Évaluation :
5

Representative greeted us outside. He was helpful. When we returned the truck the representative was quick and friendly. Loved the experience. The store was clean and inviting.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALLF M. 
Évaluation :
5

The young lady who made the reservation for me is attentive, personable and very professional. Merci!

SIXTO F. 
Évaluation :
5

Nice job

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLENN G. 
Évaluation :
5

Everybody was nice and professional made a rental transaction very easy

DEREK G. 
Évaluation :
5

Very helpful and professional staff. Obviously a well managed facility! High recommend.

ROBERT M. 
Évaluation :
5

The gentleman went out of his way to take care of me

MICHAEL S. 
Évaluation :
5

Rien

Bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Outstanding service!

PAUL R. 
Évaluation :
5

Overall it was outstanding. My one issue was the size of the vehicle and the challenges driving around Danbury. I had to turn around several times because of low bridges, which was not easy. I would recommend discussing this with customers and providing a map for routes in different directions.

STEVENALAN C. 
Évaluation :
5

U-Haul app did not work on Android when taking pictures of odometer, mileage, etc. It should be fixed. App worked fine on iOS.

Luis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDERM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
5

The 2 people I had where very professional

TIMOTHY B. 
Évaluation :
4

Female clerk outside taking in returns was very abrupt

David F. 
Évaluation :
4

When I moved my staff and I had to do check out the gentlemen at check out had an ANGRY ATTITUDE toward me or toward the fact the I was not going to rent the storage unit any longer. It was bad costumer service experience at the end.

Franklin I.  |  Expérience générale 
Évaluation :
5

Very friendly and professional service!

KELLEYARLENE H. 
Évaluation :
4

Phone Charger port didn't work and gas tank wasn't full

james F. 
Évaluation :
5

Good & easy experience!

MICHAEL M. 
Évaluation :
5

The woman who checked me in was an absolute pleasure

Stephen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
3

Provide the truck with a full gas tank.

THOMAS R. 
Évaluation :
5

When picking up my trailer the lady was very helpful and knowledgeable. I had a different lady when I dropped it off and she was also very helpful. They made the whole process great. I always use this location because of the ease of pickup and drop off.

THOMAS B. 
Évaluation :
3

Wrong key in lock box; app froze during sign-in; just weird looking location

Alexander S. 
Évaluation :
1

Worst customer service and rude people. I will never rent from you again

Abdelrahman M. 
Évaluation :
5

Wait time to check in and pick up a vehicle was long as a large number of customers show up between the hours of 4 to 6:00 p.m. 2 people are needed for this process.

Joseph L. 
Évaluation :
5

Great job. Excellent customer service.

DOMINICK V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

The app is horrible

Quinn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randi M. 
Évaluation :
5

Staff was very professional and helpful

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
4

Truck was not available on reservation date due to prior customer's delay.

TIMOTHYSHAWN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW K. 
Évaluation :
5

We had a sidetrip that my wife had added additional mileage onto, but that wasn't included in our mileage which resulted in an additional fee. Please have your people not just go by the start and end point.

DAVID A. 
Évaluation :
5

The lady at front desk was very nice and knowledgeable. Merci.

HELOISA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Possibly have more staff at the counter when it gets busy.

JOHN B. 
Évaluation :
5

Staff was courteous and helpful both on pickup and return. Staff connected, checked, and disconnected on return. I would use this site in the future.

Albert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade T. 
Évaluation :
5

Jasmine should get a raise. Very professional and knowledgeable.

LISA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Currently I am rating the INITIAL intake and sign-on experience. Lisa who helped me was beyond informative, helpful, and kind. I have yet to actually use this facitlity but it did look clean and environmentally beneficial to store things in. I will let you know on that once I have utilized it. Merci.

Deb S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B.  |  Expérience générale 
Évaluation :
4

My storage unit had a hole in the wall and I couldn’t see inside

HANNAH C.  |  Expérience générale 
Évaluation :
4

The storage facility was secure but not well lit. I would have given 5 stars if the unit had some type of lighting inside as the hallway light is not enough,

Maria C.  |  Expérience générale 
Évaluation :
3

Hours not good for working people

Lusvin E.  |  Expérience générale 
Évaluation :
5

Helpful, knowledgeable, and friendly staff made this move easy!

Nancy B.  |  Premières impressions 
Évaluation :
3

The electric door never worked right..

ed p.  |  Expérience générale 
Évaluation :
5

Great experience ALL around!! She has taken care of me for a truck rental last week and has helped me get storage unit. Best customer service!! Wish I remembered her name! Maybe Erin?? Sorry I'm bad with names! She is a keeper!!! 

Dawn V.  |  Premières impressions 
Évaluation :
5

Lisa was great and very helpful

Louis B.  |  Premières impressions 
Évaluation :
5

Every worker I met was very friendly & knowledgeable. Kept the place spotless. Well stocked with boxes. Was awesome - had 3 carts for our use. I have piece of mind my belongings will be safe.

Heather M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA C.  |  Expérience générale 
Évaluation :
5

The entire staff of U-Haul were excellent from buying supplies, renting a vehicle and physical storage. They all made our moving experience a lot less stressful than it could have been. Thank You for all for what you do. Keep it up. Respectfully Yours Jose Agosto Jr.

Jose A.  |  Expérience générale 
Évaluation :
1

Lisa Garcia-Hall should not be working there. She's rude, takes forever & I didn't feel confident working with her that she was doing everything properly.

Shandora W.  |  Expérience générale 
Évaluation :
5

I'm so grateful for the way Tony at U-Haul Moving & Storage of Danbury helped everything go so smoothly yesterday when we unloaded two trailers (one after a cross-country drive!) and moved into a storage unit at the facility here in Connecticut. Tony was polite, efficient, fair, and good at his job, but more than that, I was struck by his warmth - talking to him, you know he wants to help you. What I'd anticipated would be a stress-filled day of tight connections and challenging logistics turned into a joy. From little things like recommending the best products for protecting our mattress and sofas to helping to quickly resolve a billing question, Tony really was the cherry on top of a two-week cross-country moving odyssey. My wife and I felt so taken care of, to the point that we were sad to say goodbye to Tony when our storage unit move-in and trailer returns were complete. I really can't thank him enough for the way he conducts business. Tony is a credit to the U-Haul organization, and deserving of every accolade it can muster.

Andrew H.  |  Premières impressions 
Évaluation :
5

I never had a problem with anybody I love renting from here my favorite is Chelsea when ever I have a problem with my storage she goes out of her way to help me

Patricia R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis F.  |  Premières impressions 
Évaluation :
5

Friendly and courteous staff. Good explanation of services.

Jeanette B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katie T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R.  |  Online Move In 
Évaluation :
5

My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRI

spencer O.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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