I don't believe that they don't have a elevator to get to the second floor

Hi, Facility generally in very good condition. Where there is opportunity here is with the staff. One female staffer runs the show and is clearly a leader. If they could get more support like her the wait times would not be as long as they normally are. . PS move out day was 8/11 for the record. Thanks!

I have no disputes. However I told the person at the desk to whom I handed over the keys that though I wanted NOTHING back the room I was vacating, it contained several boxes of brand new and expensive books, video cassettes, CDCs, sheets of stamps for collectors, unused new greeting cards for all occasions, unopened packages of stationery etc etc and it broke my heart that all this would be thrown into garbage. I pleaded that the boxes be opened and checked and these materials be salvaged NOT FOR RETURN TO ME but either to be kept by an employee for personal use or for sale or for donation to library or goodwill stores. I was promised that not only would this be done but that any bank statements that may be there would be shredded and that any family photographs that may be found would be returned to me or I would be called to pick them up. The lady even asked me for my phone number and wrote it down. She promised that I would be informed. My only regret is that I have not heard a word from your office in this matter. So, NO DISPUTES, ONLY REGRETS, I feel that someone who had the storage for years deserved this courtesy. Except for this, I found the staff friendly and helpful and the facility the best that one can have.

Minor issue: I usually had to find staff to get the sliding glass door unlocked during normal open hours. The main door has a large threshold that makes it difficult to move a heavy or fully loaded cart into the facility without risk of damage from items falling off. This can get pretty frustrating when you need to move a large volume of items in a hurry. It'd be less of an issue if the threshold of the main door is fixed to allow carts to easily roll in. Otherwise, it's a great facility and I'd be happy to rent a space again if I return to the Danbury area.

Great stuff very friendly Thank you for making easy to work with you

Good experience. Office always busy and return calls a bit slow but overall was a good experience. Chelsea is a gem. Don't lose her.

Chelsie was incredible and provided an excellent customer experience that began on the phone through to the in person visit. She was very friendly, a great commutator and was so helpful. I rented the unit on the spot and it was because of Chelsie.... Thank you!!!!

Friendly and very helpful staff. Thankful for everything they do to deliver great customer service

My transaction was handled by Jherri. She was AMAZING and very knowledgeable. She was patient and answered all my questions very professionally. She is one in a million, A BIG SHOUT-OUT TO JHERRI

Very considerate, understanding associate to work with...definitely would strongly recommend your facility and staff!!!

Excellent service,very helpful thank your!

U-Haul seems seems to offer relatively above-average service with respect to reasonably priced storage options, moving supplies, and so forth. Customer service also seems to be excellent.

Very satisfied. It was a great short term storage solution.

This is a GREAT facility. Very clean. It’s a large dedicated U-Haul shopping center...

Great service!

The staff were pleasant and courteous. I did not have a long wait to get my truck or during its return. The storage space was clean and the staff made sure the lock would fit with ease.

Perfect

The employees were polite and attentive. I liked how clean it was kept.